JP2003330894A - Method of providing member service through communication network - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service providing method capable of providing member services through a network without disclosing the personal information of service users held by a member administrator to a service provider by providing the services from the member administrator who administrates members to the service users who are the members receiving the services through another service provider. <P>SOLUTION: A service user terminal 10, a service provider terminal 30, a member administrating terminal 20 for the member administrator who administrates the service users as the members, and a member service server 40 owned by the service provider are connected to each other through the communication network 100. Based on a service request from the service user terminal, the member service server provides the services. When the member service server specifies the service users in the provision of the services, user identification codes provided from the member administration terminal to the service user terminals are used to eliminate the use of personal information. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for providing a member service via a communication network, and more particularly to a member service providing method which does not require management of personal information by a service provider or a service providing server.

[0002]

2. Description of the Related Art In a conventional member service providing method via a communication network (hereinafter referred to as a network) such as the Internet, when a member manager wants to provide a service on the network only to a member, only the member can know. The identification was performed by matching the non-existing personal information with the personal information provided by the member and registered on the service server by the member manager. Here, personal information means an address, name, sex, date of birth, telephone number, bank account number, etc., and means information that can identify an actual individual. .

[0003]

Therefore, when the member manager cannot or does not want to disclose the personal information of the member to a third party, the member server must maintain and manage the service server. For that purpose, the member manager needs to prepare equipment for carrying out the member service on the network and a technical manager for maintaining and managing the equipment.

Further, when the member manager accepts electronic applications such as facility reservations from members on the network, he or she accepts the applications by using the personal information of the members registered on the service server.

For this reason, not only the member manager had to prepare equipment and engineers for service provision,
There is a problem in terms of safety because personal information is included in the information that the service server sends to the member manager via the network.

[0006] The present invention is a method for providing a service to a service user who is a member who receives a service provision through a different service provider by a member administrator who is the administrator of the member. The present invention aims to provide a service providing method capable of performing a member service on a network without disclosing the personal information of the service user possessed by the service provider to the service provider.

[0007]

According to a first aspect of the present invention, a service user terminal for a service user, a service provider terminal for a service provider, and the service user as a member are managed. A member administrator terminal for a member administrator and a member service server owned by the service provider can be connected via a communication network, and the member can be connected based on a service request from the service user terminal. A method for providing a member service, wherein a service server provides a service, the method comprising: providing a plurality of user identification codes from the service provider based on a request from the member administrator; Managing a plurality of user identification codes, and providing the plurality of user identifications in the member service server. The step of storing and managing the code in the identification code management file, and when there is an application for the first service use from the service user terminal to the member manager terminal, the member manager executes a predetermined member management method. A step of giving a specific user identification code to the service user from the plurality of user identification codes by using, and using the given specific user identification code from the service user terminal When requesting service provision to the member service server, the member service server refers to the user identification code management file to determine the validity of the user identification code, and is requested when it is determined to be valid. And a step of providing a service, which provides a member service providing method.

In this member service providing method, when the service user applies for the first service, personal information held by the service user is attached, and the member manager notifies the service user of the personal information. And executing the step of managing the combination of the user identification code given as a result and the received personal information as member information by the member management method.

In the member service providing method,
The member service server has a user information database for storing and managing information on service usage of the service user, and executing the step of accessing the user information database from the member manager terminal. It is characterized by enabling service user management operations.

In the member service providing method,
When the service user makes an inquiry to the service provider using the given specific user identification code, the service provider terminal transmits the specific user identification code to the member service server. When the member service server receives the request for verification of validity, the member service server executes the step of accessing and verifying the user identification code management file. The service provider may perform a step of answering the inquiry to the service user when receiving the valid verification result.

According to a second embodiment of the present invention, there is provided the member service providing method according to the first embodiment, wherein the specific user identification code provided from the service user terminal is used. When an application is made to the member service server regarding the use of facilities managed by the member manager, the member service server extracts the specific user identification code and searches the user identification code management file. In addition to executing the step of collating, if the collation result is valid, the step of saving and managing the specific user identification code in the application content file together with the application content is executed. Access the application content file and execute the step to confirm whether there is an application from the service user terminal. Membership service providing method characterized by performing the step of notifying a process result by performing the processing corresponding to the application contents if there is application is provided.

In the member service providing method according to the second embodiment, the notification in the step of notifying the processing result in the member administrator terminal is performed to the member service server, and in the member service server. When the processing result is received, the step of storing and managing the processing result in the application content file is executed, and the processing result inquiry is made from the service user terminal making the application using the given specific user identification code. Then, the member service server performs the step of collating the specific user identification code, extracting the processing result from the application content file, and sending the processing result to the service user terminal.

In the service providing method according to the present invention, when the member service server identifies the service user, the user identification code is used, and the service provider asks the member manager for the price of providing the service. It is designed to solve the problems mentioned above.

[0014]

BEST MODE FOR CARRYING OUT THE INVENTION In the present invention, an organization or an individual having a relationship with the own organization is treated as a member, and a person who wants to provide some kind of member service on a network is a member manager
Further, a member who owns a member service server and provides a member service to a member manager is defined as a service provider, and a member who uses the member service on the network provided by the service provider is defined as a service user. Also, an identifier distributed by the member manager to the member to permit the use of the member service is defined as a user identification code. Furthermore, at the service providing server, the user identification code,
The user information database is a database that manages the types of services that users want to receive and the pairs of setting information related to each service.However, as will become clear in the explanation below, personal information is included here. Is not included is also one of the features of the present invention.

Referring to FIG. 1, in the first embodiment of the present invention, a service user terminal 10, a member manager terminal 20, a service provider terminal 30, and a service providing which are connected via a network 100. It is realized by a communication system including a member service server 40 owned by a person, a user identification code management file 50 attached to the member service server 40, and a user information database 60. Each terminal includes a processor that operates based on a processing program, a storage unit that stores the processing program and that has a function as a temporary storage device, a data input unit, and a display for display. It is realized by things. The same applies to the member service server 40, and the user identification code management file 50 and the user information database 60 are realized by a part of storage means.

A procedure for providing a service according to the first embodiment of the present invention will be described with reference to FIGS. First, the issuing of the user identification code will be described with reference to FIGS. 1 and 2.

The member manager requests the service provider from the member manager terminal 20 through the network 100 to issue the user identification code together with the number of issues (step A1). Note that this request may be made by a method such as telephone, fax, or mail.

When a request to issue a user identification code is received,
The service provider uses the member service server 40 via the network 100 from the service provider terminal 30 to generate the requested number of user identification codes (step A2).

At this time, the member service server 40 generates a user identification code according to a predetermined rule, and registers the generated user identification code in the user identification code management file 50 (step A3).

Next, the service provider receives the user identification code generated by the member service server 40 at the service provider terminal 30, and sends the received user identification code to the member manager terminal 20 via the network 100. (Step A4). This delivery is also done by phone, fax,
It may be carried out by a method such as mailing.

The member manager pays the service usage fee to the service provider as a consideration for the authority to distribute the sent user identification code to the member and the authority to manage the user of the service site.

Thereafter, the member manager saves and manages the sent user identification code by means defined by the member manager (step A5). Here, the member manager terminal 20
Has a member management file 70 for storing and managing the above, the management of the user identification code is not limited to such a member management file, and other management methods individually specified by the member manager are used. It may be managed.

Next, the distribution of the user identification code to the service users and the user registration will be described with reference to FIGS.

First, the service user makes an application for using the member service on the network from the service user terminal 10 via the network 100 to the member manager (step B1). At the time of this application, the personal information of the member is attached to the content of the application, but in consideration of safety, the personal information may be notified by a separate means, for example, by mail.

The member manager refers to the member management file 70 every time a service user requests to use the member service server 40 via the network 100 (or a member management method individually specified by the member manager). One user identification code is distributed to each user (step B2). At this time, the member manager registers and saves a set of the personal information of the service user who has applied for use and the user identification code distributed to the service user in the member management file 70 as member information, It is managed (or managed by the member management method) (step B3).

On the other hand, the service user uses the network 1
The user identification code distributed in step B2 is received via 00 (step B4). You can also receive this by phone or
It may be done by a method such as fax or mail. Upon receiving the user identification code, the service user connects to the member service server 40 from the service user terminal 10 via the network 100 and requests the member service server 40 to provide the service together with the user identification code (step B5). ). When this request is received, the member service server 40 verifies the received user identification code by referring to the user identification code management file 50 (step B6), and if there is no problem in the verification, the requested service is obtained. Is provided (step B7), and the service user confirms the result using the service user terminal 10 (step B7).
8). Information about the service usage of the service user is stored in the user information database 60 as user information.

Next, member management by the member manager will be described with reference to FIGS. When the member manager performs the management operation of the service user, the member manager terminal 20
To connect to the member service server 40 using the network 100 (step C1), access the user information database 60 (step C2), perform member management operation, and confirm the result (step C3).

The inquiry and work request from the service user to the service provider will be described with reference to FIGS. When the service user makes an inquiry or a work request from the service user terminal 10 to the service provider via the network 100, the service user terminal 30 sends the inquiry or the work request to the service provider terminal 30 along with its own user identification code. Is notified (step D1). Of course, this inquiry and work request may also be made by a method such as telephone, fax, and mail.

The service provider who receives the inquiry or the work request receives the network 10 from the service provider terminal 30.
It connects to the member service server 40 via 0, sends the notified user identification code, and inquires whether this is appropriate (step D2).

The member service server 40 verifies whether the user identification code input from the service provider terminal 30 is registered in the user identification code management file 50, and the verification result is sent via the network 100 to the service provider terminal. 30 is notified (step D3).

When the service provider receives the result of verification that it is valid, the service provider responds to the inquiry of the service user and carries out the requested work (step D).
4). Then, the service user receives the result from the service provider via the network 100 (step D5). When the collation result that is not valid is received, the process returns to the start. The reception of this result may also be performed by a method such as telephone, fax, or mail.

Next, a second embodiment of the present invention will be described with reference to FIGS. The second embodiment is different from the first embodiment in that the service user uses the network 100 and the member service server 40 from the service user terminal 10 to make an electronic application to the member administrator. .

Here, the operation will be described by taking as an example the case where the service user makes a facility reservation with the member manager. First, the service user uses the member service server 4 from the service user terminal 10 via the network 100.
Apply for facility use managed by the member manager to 0 (step E1). A user identification code is attached to this application.

Upon receiving the application from the service user, the member service server 40 searches the user identification code management file 50 and compares the user identification code to determine the validity of the service user who made the application. Is determined (step E2), and if it is valid, the application of the user is saved in the application content file 80 together with the application content (step E3). The application content file 80 is also realized by the storage means, but the user information database 60 may be used. If it is not valid, go back to the start.

The member manager periodically connects to the member service server 40 from the member manager terminal 20 via the network 100, searches the application content file 80, and makes an application for facility use from the service user. It is confirmed whether there is any (step E4). As a result, when there is an application from the service user, the member management file 70 managed by the member administrator is searched based on the user identification code attached to the application (or The personal information of the service user who has made the application is acquired by the defined management method) (step E5). This personal information is
In the following "business process", it is used to register the real name, address, contact information, etc. as reservation information in the management ledger regarding facility use, and to bill for facility use.

Next, the member manager performs business processing based on the application contents from the service user and notifies the service user of the result. This business process uses the personal information obtained from the service user to confirm the real name, address, and
Gender, telephone number, billing account for facility usage fee, etc. are registered in the facility management method specified separately by the member administrator. As a method of notifying the result regarding facility reservation, the member administrator terminal 20 may send the result to the member service server 40 via the network 100, or a notification method such as telephone, fax, or mail may be used (step E
6). When the member manager sends the processing result for the facility reservation to the member service server 40, the processing result is stored in the application content file 80. Further, the service user can access the network 100 from the service user terminal 10.
The result is received from the member service server 40 via (steps E7, E8, E9).

That is, the service user sends an inquiry for confirming the result from the service user terminal 10 via the network 100 with the user identification code to the member service server 40 (step E7). In response to this, the member service server 40 collates the user identification code in the same manner as described above, extracts the processing result from the application content file 80 and sends it to the service user terminal 10 via the network 100 (step E8). The service user terminal 10 receives this (step E9).
On the other hand, in the case of telephone, fax, mail, etc., the result is received by each method.

Although the present invention has been described with respect to two embodiments, the present invention is not limited to the above-mentioned two embodiments. For example, in FIG. 1, only one set of the service provider and the member service server is shown, but a plurality of sets may be connected via the network. Further, the user identification code management file 50, the user information database 60, and the application content file 80 in the member service server 40 may be realized by one memory.

[0039]

According to the service providing method of the present invention, the service provider charges the member manager, not the service user, for the cost of providing the service. Therefore, the service provider is an individual of the service user. You don't need to know the information.

Whether the service user is valid as a user of the member service server depends on whether the user identification code is valid, not the personal information of the service user.

Due to the above two points, in this service providing method, only the user authorized by the member manager can access the network without the member manager disclosing the personal information of the service user to the service provider. Membership services are available.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of a communication system for implementing the present invention.

FIG. 2 is a flow chart diagram for explaining issuance of a user identification code in the service providing method according to the first embodiment of the present invention.

FIG. 3 is a flowchart diagram for explaining distribution of a user identification code to a service user and user registration in the service providing method according to the first embodiment of the present invention.

FIG. 4 is a flowchart diagram for explaining member management by a member manager in the service providing method according to the first embodiment of the present invention.

FIG. 5 is a flow chart diagram for explaining an inquiry or a work request from a service user to the service provider in the service providing method according to the first exemplary embodiment of the present invention.

FIG. 6 is a flow chart diagram for explaining a service providing method according to a second embodiment of the present invention.

[Explanation of symbols]

10 Service user terminal 20 Member administrator terminal 30 Service Provider Terminal 40 member service server 50 User identification code management file 60 user information database 70 Member management file 80 application contents file

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Hashi Hiroshi             1-4-24 Jomi, Chuo-ku, Osaka-shi, Osaka Prefecture             NC System Technology Stock Association             In-house (72) Inventor Katsunori Shiba             Hyogo Prefecture Kobe City Nishi Ward Gakuen Higashimachi 9-1 Kobe             City University of Foreign Studies F term (reference) 5B085 AE01 BA06 BG02 BG03 BG07

Claims (6)

[Claims] 1. A service user terminal for a service user, a service provider terminal for a service provider, a member administrator terminal for a member administrator who manages the service user as a member, and the service provision. A member service providing method in which a member service server owned by a person can be connected via a communication network, and the member service server provides a service based on a service request from the service user terminal, Providing a plurality of user identification codes from the service provider based on a request from the member manager; managing the plurality of user identification codes given by the member manager; Save and manage the multiple user identification codes given above in the identification code management file on the server. When the service user makes an application for using the service for the first time to the member manager terminal, the member manager uses a predetermined member management method to identify the plurality of user identification codes. A step of giving a specific user identification code to the service user from among the above, and providing service to the member service server by using the given specific user identification code from the service user terminal. When the request is made, the member service server refers to the user identification code management file to determine the validity of the user identification code, and when it is determined to be valid, the requested service is provided. A member service providing method characterized by the above. 2. The member service providing method according to claim 1, wherein when applying for the first service from the service user terminal, personal information held by the service user is attached, and the member manager A member service providing method characterized by executing a step of managing the combination of a user identification code given to the service user and the received personal information as member information by the member management method. 3. The member service providing method according to claim 1, wherein the member service server has a user information database for storing and managing information on service usage of the service user, and the member manager. A member service providing method, characterized in that a service user management operation is possible by executing a step of accessing the user information database from a terminal. 4. The member service providing method according to claim 1, wherein when the service user terminal makes an inquiry to the service provider using the given specific user identification code, the service provider Then, using the service provider terminal, the step of requesting the validity check of the specific user identification code to the member service server is executed, and the member service server sends the validity check request. Upon receipt, the user identification code management file is accessed to perform the step of collating, and upon receipt of a valid collation result from the member service server, the service provider makes an inquiry to the service user. The member service providing method characterized by performing the step of answering. 5. The member service providing method according to claim 1, wherein the member user server manages the member administrator using the given specific user identification code from the service user terminal. When there is an application regarding the use of the facility, etc., the member service server executes the step of extracting the specific user identification code and searching the user identification code management file for verification, and If it is appropriate, the step of storing and managing the specific user identification code together with the application content in the application content file is executed, and the member administrator terminal regularly accesses the application content file to access the service user terminal. Steps to check if there is an application from A member service providing method characterized by executing a process and performing a step of notifying a process result. 6. The member service providing method according to claim 5, wherein the notification in the step of notifying the processing result in the member administrator terminal is performed to the member service server, and the member service server performs the processing. When the result is received, the step of saving and managing the result in the application content file is executed, and an inquiry about the processing result is made from the service user terminal making the application using the given specific user identification code. And the member service server executes a step of collating the specific user identification code, extracting the processing result from the application content file, and sending the processing result to the service user terminal. Method.