JP2003162596A - Service management system for electronic device and its service management server, electronic device, service management program - Google Patents

Service management system for electronic device and its service management server, electronic device, service management program

Info

Publication number
JP2003162596A
JP2003162596A JP2001362823A JP2001362823A JP2003162596A JP 2003162596 A JP2003162596 A JP 2003162596A JP 2001362823 A JP2001362823 A JP 2001362823A JP 2001362823 A JP2001362823 A JP 2001362823A JP 2003162596 A JP2003162596 A JP 2003162596A
Authority
JP
Japan
Prior art keywords
electronic device
service
user
management
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2001362823A
Other languages
Japanese (ja)
Inventor
Akio Tsukamoto
昭雄 塚本
Original Assignee
Nec Corp
日本電気株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nec Corp, 日本電気株式会社 filed Critical Nec Corp
Priority to JP2001362823A priority Critical patent/JP2003162596A/en
Publication of JP2003162596A publication Critical patent/JP2003162596A/en
Application status is Pending legal-status Critical

Links

Abstract

<P>PROBLEM TO BE SOLVED: To provide a management system, for an electronic device, that appropriately connects the electronic device having a function of communicating through a network to a service site that provides service necessary for the use of the electronic device in order to provide a user with the service. <P>SOLUTION: The management system that manages electronic devices 10 having functions of communicating through the network 40 is characterized in that the system authenticates a user who uses the electronic device 10 and a user who is associated with the electronic device 10 and is registered, if the system authenticates correctly, the system connects the electronic device 10 to the service site 30, on the network 40, that offers appropriate service determined for every user of the electronic device 10, thus providing the user with the service. <P>COPYRIGHT: (C)2003,JPO

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information device and a communication device.
Communication function via a network such as
In particular, regarding the management of electronic devices,
That provide services for managing
Service management system and its service management server, electronic machine
Equipment and service management programs. [0002] In the future, IPv6 (Internet Protocol Ve)
rsion 6) Address compatible devices are being commercialized one after another
It is assumed that In addition, services using networks
When services and systems emerge, users can easily
Equipment and maintain the usage environment.
Is required. [0003] However, conventionally, the network
For users of electronic devices equipped with
Sellers, manufacturers, and
Service providers, etc., function separately and use
We provide services to users and provide a unified service
Could not. [0004] As described above, in the past, services have been using equipment in the middle.
Because it is not a one-stop type that is mindful, users
Is for CRM (Customer Relationship Management)
CT (Computer Telephony) center, equipment usage site, etc.
It was necessary to collect information by referring to individual information. [0005] This makes it difficult for users to collect information.
Equipment cannot be easily set and used.
Was. In particular, functions that are not normally used such as environment settings
It was difficult to respond with the technical skills of the users. Also this problem
Is more remarkable for general-purpose products. Conventionally, when using an IPv6 address,
There was no service scheme that supposed the cost. An object of the present invention is to solve the above-mentioned disadvantages of the prior art.
Electronic devices with network-based communication functions
Provide the information necessary to use the electronic device.
By properly connecting to the service site
A service management system that provides each service to users
System and its service management server, electronic equipment, service management
To provide a program. Another object of the present invention is to focus on each electronic device.
Service that realizes one-stop service provision
Management system and its service management server, electronic devices,
Service management program. [0009] In order to achieve the above object,
The management system of the present invention is a communication device via a network.
In a management system that manages electronic devices with functions,
Users who use the electronic device and corresponding to the electronic device
Authentication with the registered user
If the certificate is correctly issued, each user of the electronic device
The network that provides appropriate services specified in
Connecting the electronic device to a service site on the network
Providing the service to the user.
And The management system of the present invention according to claim 2
The electronic device uses the information of the electronic device and the use of the electronic device.
If the user has not been registered, the information of the electronic
Information and the registration process of the user of the electronic device.
Features. According to a third aspect of the present invention, in the management system,
For the service site, the service for the user
Information required to provide services
You. According to a fourth aspect of the present invention, there is provided a management system comprising:
Based on the identification information uniquely assigned to the electronic device.
And each of the electronic devices connected on the network
The device is uniquely identified. [0013] The management system of the present invention according to claim 5 is provided
By managing the period of use of electronic devices,
Regular maintenance service for each electronic device
Connect to the service site to provide, and
Service is provided to the user. According to a sixth aspect of the present invention, there is provided a management system comprising:
Notification of occurrence of a failure in the electronic device from the electronic device
If the electronic device is accepted,
Connect to the service site that provides the service
Providing the user with a service that addresses the failure
And features. According to a seventh aspect of the present invention, in the management system,
Network communicates using IPv6 protocol
It is a network. The management server of the present invention according to claim 8 is a network management server
A pipe that manages electronic devices equipped with a communication function via a work
A management server, a user who uses the electronic device,
Authentication with the user registered in association with the electronic device
Means to make a certificate, and if the above-mentioned authentication is performed correctly
In addition, an appropriate service defined for each user of the electronic device
Service site on the network that provides
By providing a means for connecting the electronic device,
A service is provided to the user. According to a ninth aspect of the present invention, there is provided the management server according to the first aspect.
Service site, the service for the user
Provision of means for notifying necessary information for providing
It is characterized by. According to a tenth aspect of the present invention, the management server
Based on the identification information uniquely assigned to the electronic device.
And each of the electronic devices connected on the network
Means for uniquely identifying the container. The management server of the present invention according to claim 11 is provided
Provide a means to manage the period of use of electronic devices
Regular maintenance service for each electronic device
By connecting to the service site provided,
Providing periodic maintenance services for the electronic equipment;
Features. According to a twelfth aspect of the present invention, the management server
Notification of occurrence of a failure in the electronic device from the electronic device
If the electronic device is accepted,
To the service site that provides fault response services
By connecting, the failure response service for the electronic device
Service is provided. According to a thirteenth aspect of the present invention, there is provided an electronic apparatus comprising:
For electronic devices equipped with a communication function
Service provider that provides services via the network
Communication with management server that manages service provision from site
And a device that includes uniquely assigned identification information
Management information required for management and information used for user authentication
Information is not registered in the management server,
Information and information used for user authentication are stored in the management server.
By transmitting, the management information and the authentication of the user
And register it in the management server in association with information used for
Means for authenticating the user after the registration
Information by sending the registered information to the management server.
For requesting the management server to authenticate with a user who has been authenticated
And connect to the service site indicated by the management server
And provide means for receiving service provision.
Sign. According to a fourteenth aspect of the present invention, there is provided the electronic device according to the first aspect.
The information used for user authentication is user fingerprint information
It is characterized by the following. The service management program of the present invention according to claim 15
RAM controls the computer to provide network
From the service site on the network via the network
Manages the provision of services to electronic devices with communication functions
In the service management program, the electronic device is used.
Registered in association with the user
Function to authenticate with the user who is
If this is done, it is determined for each user of the electronic device.
The service site that provides the appropriate service
By providing a function to connect the electronic device,
Service is provided to the user. A service management program according to the present invention.
Lam gives the service site
For notifying necessary information for providing the service
It is characterized by having the ability. A service management program according to the present invention.
RAM controls the computer to provide network
In an electronic device having a communication function through a network,
Provision of services from service sites on the network
A service management program for managing
Management server that manages the provision of services from service sites
Communication function, and includes uniquely assigned identification information.
Management information necessary for device management and user authentication
If the information is not registered in the management server,
The management information and the information used for user authentication are stored in the management server.
Server, the management information and the user
Registered in the management server in association with the information used for
Recording function and, after the registration, authentication of the user
By transmitting the information used for the management server to the management server,
Require the management server to authenticate with the registered user
Function and the service site indicated by the management server
Have a function to connect and accept service provision
It is characterized by. Embodiments of the present invention will be described below.
This will be described in detail with reference to the drawings. FIG. 1 shows a second embodiment of the present invention.
A block diagram showing the configuration of the management system according to the first embodiment.
FIG. Referring to FIG. 1, the management system of the present invention
Is an electronic device 1 to be managed via the network 40.
0 and a service providing service to each electronic device 10.
Service site 30 and each electronic device 10
Device management center that mediates services from site 30
20 (service management server) is connected. The network 40 includes, for example, IPv6
(Internet Protocol Version 6) protocol
Use the Internet, etc.
You. In this case, each electronic device 10 is uniquely assigned.
It has a unique IPv6 address. IPv6
By using 128 bits for the address,
Unique addresses to many electronic devices 10
be able to. [0029] The service site 30 uses the electronic device 10.
Various services that provide services to users
Web site, and partnered with the device management center 20,
The equipment management center 20 and necessary data are
Data exchange and linking, and the equipment management center 20
Of the connection from the electronic device 10 by the user. Service
The service provided by the site 30 to the user is, for example,
For example, maintenance of the electronic device 10 and version management of the program
To provide applications to the electronic device 10
It is. The equipment management center 20 provides such a wide range of services.
By connecting the electronic device 10 to the site 30, the user can
Providing services. FIG. 2 shows a device management center according to this embodiment.
FIG. 3 is a block diagram showing the configuration of the data processor 20, and FIG.
FIG. 2 is a block diagram showing a configuration of an electronic device 10 according to the embodiment.
You. Referring to FIG. 2, a device pipe according to the present embodiment is shown.
The processing center 20 (service management server)
Is realized by a CPU or the like controlled by the
Control unit 21 for controlling each unit, web server 22, each electronic
Records information on the device 10 and information on the user of each electronic device 10
Customer information management database 23, each service site
Service site database 24 that records 30 information
It has. The web server 22 checks whether each electronic device 10
From the device management center 20
A service is provided to each electronic device 10. Referring to FIG. 3, an electronic device according to the present embodiment is described.
The device 10 is realized by a CPU or the like controlled by a program,
The control unit 11 that controls each unit of the electronic device authenticates a user.
Operation unit 12 for performing an operation for
Communication unit 13 that communicates via
A storage unit 14 for storing programs and the like is provided. The electronic device 10 of the present embodiment is an information device.
Communication via a network such as
It is an electronic device having a communication function. For example, personal computer or P
Refrigeration with DA and Internet communication functions
Internet home appliances such as a refrigerator and a microwave oven can be used. The device management center 20 manages each electronic device 10
Maintenance, installation of necessary software, and other
Service site that provides closely related services for
A service point for connecting each electronic device 10 to the
Perform the training. Services closely related to each electronic device 10
Is a service site 30 of, for example,
Official site and site introducing new product information
And sites that sell related peripheral devices and consumables, etc.
is there. If the electronic device 10 is a personal computer, use it.
To introduce application version upgrades
Update the virus definition file of the virus detection software.
There are also new sites. The device management center 20 stores the electronic device 10
As a method of providing services to the
Not only connect to service site 30, but also manage devices
The center 20 itself uses the web server 22 for product warranty
Notify various information such as the end of the period and emergency contact,
Service in the same way as the external service site 30
Can be offered. FIG. 4 shows the information of the electronic apparatus 10 according to the present embodiment.
Information and user registration in the device management center 20
It is a figure for explaining operation. First, each electronic device 10 is located at a manufacturing factory.
Necessary for the device management service of the electronic device 10
Information (eg, IPv6 address, information identifying the product)
Information, warranty information, embedded software, etc.
Information, the address of the device management center 20, etc.) in advance.
(Step 401). This is for example the user
Built-in so that the side cannot be processed freely (not rewriteable)
Preferably. When the electronic device 10 is a personal computer or the like,
The type of installed software and the version
Information, such as options, is also incorporated as management information. Also in this case
Records management information on a recording medium such as a hard disk
In other words, the software
It may be possible to incorporate physical information. Then, the user purchases the electronic device 10 or the like.
When the device is first activated (step 402), the electronic device
The initialization program incorporated in the device 10 starts.
(Step 403). The initial setting program is
For initial setting of the unit 10 and for changing the initial setting.
Gram. Also, for example, in the initial setting program,
Storage device such as a hard disk included in the main body of the electronic device 10
Only the memory for the initialization program without using
It may be movable with. The electronic device 10 controls the initial setting program.
To connect to the device management center 20 and register
To transmit the management information of the electronic device 10 (step 4
02), at this time, the electronic device 10
The menu for the initial setting is presented by the control of the system,
Present required data, parameters, etc. and select by user
The environment is set by accepting. Next, a user who owns and manages the electronic device 10
Is specified in the electronic device 10 in order to specify the
A personal authentication operation is performed by the method (step 406). Pieces
The operation of human authentication is, for example, a method using a fingerprint reader.
Authentication method using an IC card, password
The fingerprint method can be adopted.
Data used for authentication such as passwords and passwords
20 and the device management center 20 sends it to the electronic device.
The customer information management database corresponding to the ten management information
Registered in the service 23. With this initial setting, the customer information management data
The base 23 has an IPv6 address of each electronic device 10
Information for authenticating users, security methods
Record formulas, service periods, logs, etc.
Are stored and used by the device management center 20 and
When the child device 10 resets the environment offline, etc.
For this purpose, it is also stored and used in the electronic device 10. Further, the registered electronic device 10 is transferred to another person.
Registered when changing owner, such as when handing over
Cancel the settings of the new user and add a new user
Register with. In other words, in this case, the registered user
Is connected from the electronic device 10 to the device management center 20,
First, perform an operation to authenticate the user, and
Registration solution to cancel the registered user settings later
Order to be removed. In response to the instruction to cancel the registration,
The center 20 sends the information from the customer information management database 23 to the
Release the settings of the user of the electronic device 10 and return to the initial settings
You. This allows new users of the electronic device to
By performing the initial setting operation shown in FIG. 4 described above,
Registration with the device management center 20 can be performed. Further, the electronic device 10 has a device management
The electronic device 10 transmits various data to the
By connecting to the web server 22 of the management center 20,
Displays a web page for continuation and displays the web page
It is possible to send various data according to the guidance.
You. FIG. 5 shows a case where the electronic device 10 of the present embodiment is
Of service until the service is provided from the service site 30
It is a figure for explaining a work. First, registration with the device management center 20 is completed.
Electronic device 10 connected to the device management center 20
(Step 501), the fingerprint and the password are set in the same manner as in the initial setting.
Information such as passwords for authenticating users
To the user 20 to request user authentication. The equipment management center 20 receives the connected electronic
Based on the IPv6 address of the device 10, the electronic device 10
Is uniquely identified, and the usage transmitted from the electronic device 10 is used.
Information for authenticating the user is associated with the electronic device 10.
Compared with the registered user information,
Proof is made (step 503). Then, when the user is correctly authenticated,
Is a service that provides appropriate services set for each user.
Connect the electronic device 10 to the service site 30
(Steps 505 and 506). Connect this electronic device 10
The method of the service site 30 that provides the service is
List web pages for each service site 30
Show link to address and display on electronic device 10
Web page currently displayed for the method and authentication procedure
Is automatically added to the web page of the service site 30 of the connection destination
A method such as updating to Also, the equipment management center 20
Service site 30 that provides
It can be automatically determined according to the usage situation, etc.
503). For example, the use period of each electronic device 10 is managed.
By doing so, each electronic device 10 is periodically
Service site that provides regular maintenance service for the device 10
30 or from the electronic device 10 to the electronic device.
When the notification of the occurrence of the failure in the device 10 is received,
Provide a service to deal with the failure of the electronic device 10.
To connect to the service site 30 to be provided, etc.
be able to. This allows each device to be
Regular maintenance service and failure response service from the service site 30
The service can be automatically and appropriately provided. Further, the equipment management center 20 stores each service.
For providing services to users at site 30
To the service site 30 for information necessary for
(Step 503). Communication of information to this service site
Knowledge is in the range agreed between the user and the device management center 20 in advance.
Information is to be communicated within
Information indicating that the authentication has been correctly performed or the electronic device 10
Notification of physical information. Thus, each of the electronic devices 10 is provided with a service
Connects to the site 30 and provides services from the service site 30
The service is provided (step 507), and the service
The service can be used (step 508). As described above, the management of this embodiment
The system is controlled by the device management center 20 by each electronic device.
10 to the electronic device 10 based on the management information
Providing various services such as installation and periodic maintenance
Automatically connect each electronic device 10 to a
You can continue. Next, other embodiments and examples of the present invention will be described.
explain. The management system of the present invention is not always
It is not necessary to limit the communication to the electronic devices 10.
Same as long as identification information can be uniquely assigned.
It can be implemented as follows. The device management center 20 stores each electronic device.
10 (Microwave, refrigerator, etc.)
Services that are more effective can be provided. For example, when the electronic device 10 is a refrigerator,
Refrigerated barcode readers and IC card readers
To be stored in the refrigerator in preparation for the refrigerator (the electronic device 10).
Product information by reading the barcode etc. of the product
Information and notify the device management center 20
Products stored in the refrigerator by the device management center 20
To the service site 30 for new product information related to
It is also possible to connect a refrigerator (electronic device 10).
Also, in this case, the equipment management center 20
Record the product information of the products to be stored, and
The product replenishment guide is sent to the electronic device 10 (refrigerator).
Information and the like can also be implemented. If the electronic device 10 is a microwave oven,
Notify the device management center 20 of the dish specified by the user
And the equipment management center 20 stores the cooking recipe in the electronic form.
Transmit to device 10 (microwave oven) and provide cooking information
be able to. The electronic device 10 is installed in a bathroom.
If it is a communication terminal, the device management center 20
Bath product information and liqueurize according to the request from the vessel 10
Services that provide alternative content
You. The maintenance contract for the electronic device 10 is
Originally, the device management center 20
Version upgrade of programs that run
(Test and maintenance program: test and maintenance program
Notification of regular maintenance and inspections
Services such as dispatching inspection staff can also be implemented. Also, the device management center 20 stores each electronic device.
10 with its uniquely assigned IPv6 address
The electronic device 10 is uniquely identified by using the
When the electronic device 10 is connected to a network,
Theft that detects unauthorized use on 40
/ Service for preventing unauthorized use can be implemented. Ma
In the management system according to the first embodiment, the electronic device
Device 10 can uniquely identify the electronic device.
IPv6 address and information for user authentication (fingerprint
Passwords, passwords, etc.) and steal
Difficulty and unauthorized use can be prevented. Further, the device management center 20 stores each electronic device.
To uniquely identify 10 using IPv6 address
Initial setting of each electronic device 10 at the time of its first startup
Service that traces and traces until the final disposal
Service can be provided. Tracking each electronic device 10
To do so, besides the IPv6 address, the electronic device 1
It is also possible to use various information indicated in the management information of 0
it can. . Also, a plurality of devices operated by different managers
The management center 20 is opened on the network 40 at the same time.
Can be similarly implemented. In this case, each
Setting of the device management center 20 accessed by the electronic device 10
Is limited to a preset (common) device management center 20.
Other devices that are compatible with the electronic device
Devices that can be freely updated by the user in the device management center 20
It may be. That is, the address of the device management center 20 is
Pre-set on the electronic device, but its address can be changed
First, at the time of initial setting,
Access to a unified comprehensive equipment management center 20
Equipment that was subsequently opened by manufacturer or model
For example, it is possible to change to the address of the management center 20.
This makes it possible to provide comprehensive device management information.
To establish a device management center 20
Both are possible. FIGS. 6 and 7 show an embodiment of the present invention.
FIG. 3 is a diagram for explaining the electronic device 10 and the device management center.
Various data transmitted and received between the
0 and examples of various processes in the device management center 20 and the like.
Is shown. Here, the set in the web server 22 of FIG.
Embedded content verification processing means that the electronic device 10 is
At the time of registration with the electronic device 10.
Verification of installed content and system configuration
Is a process for performing The alternative mail address of the device management center 20 shown in FIG.
Dressing is when the electronic device 10 fails or cannot communicate.
The e-mail address set in the electronic device 10 is
Email address that is different from the
A service provided to contact the management center 20
It is a screw. Also, in the device management center 20 of FIG.
Affiliated service / site control information refers to each service site
30 information required to provide services to users
The equipment management center 20 is responsible for this affiliated service / service.
The site control information is notified to each service site 30. Note that the management system of the present embodiment
Of the control unit 21 of the device management center 20 and the web server 22
Functions, the control unit 11 of each electronic device 10 and the authentication operation unit 12.
To implement functions and other functions in hardware
Of course, a computer program with each function
Service management programs 90 and 91
Is realized by being loaded into the memory of the data processing unit.
Can be. The service management programs 90 and 91
Is a magnetic disk, semiconductor memory, or other recording medium.
Will be delivered. And the computer processing from the recording medium
Loaded into the device and controls the operation of the computer processing device
By doing so, the functions described above are realized. The preferred embodiments and examples are described above.
Although the present invention has been described, the present invention is not necessarily limited to the above embodiment.
The technical concept is not limited to the mode and the embodiment.
It can be implemented in various ways within the scope of the
You. According to the present invention as described above,
The following effects are achieved. First, the service is provided to the user of the electronic device.
Service sites that provide
Automatically and effectively maintain the service environment for electronic devices
can do. This allows ordinary users to
Maintenance services and incidental services without the need for data operation knowledge, etc.
Providing a total service for equipment management such as
Wear. For example, an electronic device maintenance and inspection service contract
About and automation of its implementation can be realized. In addition, new product
Version guidance and automatic updates, reflection of virus information, etc.
Provide environmental maintenance services. Also, Internet vs.
Portal service for device management services for compatible devices
Can be provided. Fourth, various types of communication are performed using the communication function of the electronic device.
Service site (for example, recipe
Service site providing contents
Service site for information on frozen products, PC for AS
P service information, Internet shopping information, etc.
Service site). Fifth, the user is registered in correspondence with the electronic device.
It can be recorded and managed automatically. In addition, at the time of theft
Electronic devices illegally connected on the network
Can be detected. In this way, it is no longer used
It is possible to trace the electronic device until the discarding process. this
Unify electronic devices using identification information such as IPv6
Management.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram illustrating a configuration of a management system according to a first embodiment of the present invention. FIG. 2 is a block diagram illustrating a configuration of a device management center according to the first embodiment of the present invention. FIG. 3 is a block diagram illustrating a configuration of the electronic device according to the first embodiment of the present invention. FIG. 4 is a diagram for explaining an initial setting operation according to the first embodiment of this invention; FIG. 5 is a diagram illustrating an operation of connecting the electronic device to the service site according to the first embodiment of this invention. FIG. 6 is a diagram for explaining an embodiment of the present invention. FIG. 7 is a diagram for explaining an embodiment of the present invention. [Description of Signs] 10 Electronic device 11 Control unit 12 Authentication operation unit 13 Communication unit 14 Storage unit 20 Device management center 21 Control unit 22 Web server 23 Customer information management database 24 Service site database 30 Service site 40 Network 50 Factories 90, 91 Service management program

Claims (1)

  1. Claims: 1. A management system for managing an electronic device having a communication function via a network, comprising: a user who uses the electronic device; and a user registered in association with the electronic device. By performing authentication with a user, if the authentication is performed correctly, by connecting the electronic device to a service site on the network that provides an appropriate service determined for each user of the electronic device, A management system for providing the service to the user. 2. When each of the electronic devices is activated, if the information of the electronic device and the user of the electronic device have not been registered, the electronic device executes a process of registering the information of the electronic device and the user of the electronic device. The management system according to claim 1, wherein: 3. The management system according to claim 1, wherein information necessary for providing the service to the user is notified to the service site. 4. The electronic device according to claim 1, wherein each of the electronic devices connected to the network is uniquely identified based on identification information uniquely assigned to each of the electronic devices. The management system according to any one of the above. 5. By managing a use period of each of the electronic devices, each of the electronic devices is periodically connected to the service site that provides a periodic maintenance service to the electronic device, and the periodic maintenance service is provided. The management system according to claim 1, wherein the management system is provided to a user. 6. When a notification of occurrence of a failure in the electronic device is received from each of the electronic devices, the electronic device is connected to the service site that provides a service for dealing with the failure, and the failure is dealt with. The management system according to any one of claims 1 to 5, wherein a service to be provided is provided to the user. 7. The management system according to claim 1, wherein the network is a network that communicates according to an IPv6 protocol. 8. A management server for managing an electronic device having a communication function via a network, wherein authentication of a user using the electronic device and a user registered in association with the electronic device are performed. Means, when the authentication is correctly performed, by providing a means for connecting the electronic device to a service site on the network that provides an appropriate service determined for each user of the electronic device, A management server for providing the service to the user. 9. The management server according to claim 8, further comprising means for notifying the service site of information necessary for providing the service to the user. 10. The apparatus according to claim 8, further comprising: a unit that uniquely identifies each of the electronic devices connected to the network based on identification information uniquely assigned to each of the electronic devices. The management server according to claim 9. 11. An electronic device, comprising: means for managing a use period of each of the electronic devices; and periodically connecting each of the electronic devices to the service site for providing a periodic maintenance service to the electronic device. The management server according to any one of claims 8 to 10, which provides a periodic maintenance service for the management server. 12. When receiving notification of the occurrence of a failure in the electronic device from each of the electronic devices, the electronic device is connected to the service site that provides a failure handling service for coping with the failure. The management server according to any one of claims 8 to 11, wherein a failure handling service is provided for the electronic device. 13. An electronic device having a communication function via a network, means for communicating with a management server for managing provision of a service from a service site providing the service via the network, and a uniquely assigned identification. When the management information necessary for device management including information and the information used for user authentication are not registered in the management server, the management information and the information used for user authentication are transmitted to the management server. Means for registering the management information and the information used for user authentication in the management server by transmitting the information, and transmitting the information used for authentication of the user to the management server after the registration. Means for requesting the management server to authenticate with a registered user, and providing the service site indicated by the management server An electronic device comprising means for connecting and receiving provision of a service. 14. The electronic device according to claim 13, wherein the information used for authenticating the user is information of a fingerprint of the user. 15. By controlling a computer,
    In a service management program that manages the provision of a service from a service site on a network to an electronic device having a communication function via the network, a user who uses the electronic device is registered in association with the electronic device. A function of performing authentication with a user who has the function of connecting the electronic device to the service site that provides an appropriate service determined for each user of the electronic device when the authentication is correctly performed. And a service management program for providing the service to the user. 16. The service management program according to claim 15, further comprising a function of notifying the service site of information necessary for providing the service to the user. 17. By controlling a computer,
    In an electronic device having a communication function via a network, in a service management program for managing service provision from a service site on the network, a function of communicating with a management server for managing service provision from the service site; When the management information necessary for device management including the uniquely assigned identification information and the information used for user authentication are not registered in the management server, the management information and information used for user authentication are not registered. And a function of registering the management information and the information used for user authentication in the management server by transmitting the management information to the management server, and information used for authentication of the user after the registration. Requesting the management server to authenticate with a registered user by transmitting , The service management program to connect to the service sites where the management server is shown, characterized in that it comprises a function of receiving the provision of services.
JP2001362823A 2001-11-28 2001-11-28 Service management system for electronic device and its service management server, electronic device, service management program Pending JP2003162596A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2001362823A JP2003162596A (en) 2001-11-28 2001-11-28 Service management system for electronic device and its service management server, electronic device, service management program

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2001362823A JP2003162596A (en) 2001-11-28 2001-11-28 Service management system for electronic device and its service management server, electronic device, service management program

Publications (1)

Publication Number Publication Date
JP2003162596A true JP2003162596A (en) 2003-06-06

Family

ID=19173261

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2001362823A Pending JP2003162596A (en) 2001-11-28 2001-11-28 Service management system for electronic device and its service management server, electronic device, service management program

Country Status (1)

Country Link
JP (1) JP2003162596A (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2006146456A (en) * 2004-11-18 2006-06-08 Fujitsu Ltd Authentication device
JP2018027700A (en) * 2017-09-25 2018-02-22 キヤノンマーケティングジャパン株式会社 Image forming apparatus, control method thereof, and program

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2006146456A (en) * 2004-11-18 2006-06-08 Fujitsu Ltd Authentication device
JP4677768B2 (en) * 2004-11-18 2011-04-27 富士通株式会社 Authentication device
JP2018027700A (en) * 2017-09-25 2018-02-22 キヤノンマーケティングジャパン株式会社 Image forming apparatus, control method thereof, and program

Similar Documents

Publication Publication Date Title
US7539863B2 (en) Remote services for portable computing environment
CN101589361B (en) Controlling distribution and use of digital identity representations
US8588990B2 (en) Communicating through a server between appliances and applications
CN1788460B (en) Domestic network setting method, home gateway device
US8166531B2 (en) Device registration system, device registration server, device registration method, device registration program, storage medium, and terminal device
US8650097B2 (en) System and method for streamlined registration of products over a communication network and for verification and management of information related thereto
US20050086328A1 (en) Self configuring mobile device and system
US20100011298A1 (en) Method and system for service-enablement gateway and its service portal
CN100531083C (en) Methods and devices for assigning RFID device personality
WO2012008108A1 (en) Communication device and communication method
KR100615974B1 (en) Substrate Processing System Managing Apparatus Information of Substrate Processing Apparatus
US7574377B2 (en) Systems, methods, and computer storage medium for vending products and services to purchasers having mobile communicators
RU2421811C2 (en) Interface of device service providers
US9860235B2 (en) Method of establishing a trusted identity for an agent device
US8300819B2 (en) Service providing apparatus and server providing method
US6591279B1 (en) System and method for computer-based notifications of real-world events using digital images
CN1200541C (en) Network and method for controlling appliances
JP2009519506A (en) RFID with two-stage connection, RFID in PLC rack, secure RFID tag, RFID transmission control system
DE102007038340A1 (en) Systems and methods for the maintenance of process control systems
US20040039705A1 (en) Distributing a software product activation key
US20020187750A1 (en) Method and apparatus for service management, delegation and personalization
US20040044625A1 (en) Digital contents issuing system and digital contents issuing method
JP3915661B2 (en) Software update system, information processing apparatus and method, recording medium, and program
US20120331299A1 (en) Communications apparatus, communications system, and method of setting certificate
KR101183334B1 (en) Device service provider interface

Legal Events

Date Code Title Description
A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20050131

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20050208

A521 Written amendment

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20050411

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20050621

A02 Decision of refusal

Free format text: JAPANESE INTERMEDIATE CODE: A02

Effective date: 20051013