JP2002215768A - Customer service method, service system, correspondence course service method and correspondence course service system - Google Patents

Customer service method, service system, correspondence course service method and correspondence course service system

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Publication number
JP2002215768A
JP2002215768A JP2001005674A JP2001005674A JP2002215768A JP 2002215768 A JP2002215768 A JP 2002215768A JP 2001005674 A JP2001005674 A JP 2001005674A JP 2001005674 A JP2001005674 A JP 2001005674A JP 2002215768 A JP2002215768 A JP 2002215768A
Authority
JP
Japan
Prior art keywords
information
code
customer
identification information
input device
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
JP2001005674A
Other languages
Japanese (ja)
Inventor
Taiga Asano
Tomohiko Beppu
Nobuyuki Doi
Toshiyuki Furuta
Hitoshi Hattori
Sadao Takahashi
智彦 別府
俊之 古田
信幸 土井
仁 服部
大雅 淺野
禎郎 高橋
Original Assignee
Ricoh Co Ltd
株式会社リコー
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ricoh Co Ltd, 株式会社リコー filed Critical Ricoh Co Ltd
Priority to JP2001005674A priority Critical patent/JP2002215768A/en
Publication of JP2002215768A publication Critical patent/JP2002215768A/en
Granted legal-status Critical Current

Links

Abstract

(57) [Summary] [Problem] To provide a customer service using a code, which is capable of providing various services to the customer, and to provide a service highly convenient for the customer. SOLUTION: A paper 20 to which a code 21 including at least two information of communication destination information, coordinate information indicating coordinates on the paper 20 and media identification information indicating the type of the paper 20 is added to a customer. The information input device 10 with a communication function which distributes and can carry out a writing operation while holding it in a hand, reads the code 21 and transmits the code 21 to the communication destination included in the communication destination information included in the code. The server transmits the information to the server 41, and the server 41
1. A customer service method for receiving the coordinate information and / or the media identification information included in 1 and performing a predetermined process corresponding to the received coordinate information and / or the media identification information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer service method, a service system, a correspondence education service method and a correspondence education service system using a code, and more particularly, to a customer service using a code including information for identifying a provided service. The present invention relates to a customer service method, a service system, a distance learning service method, and a distance learning service system for providing a desired service (including a target to receive a service). In the present application, the term “code” includes optically readable one-dimensional and two-dimensional codes.

[0002]

2. Description of the Related Art Conventionally, there has been a technique of providing a bar code reader on a telephone, reading a bar coded telephone number, and making a telephone call. For example, JP-A-7-
Japanese Patent No. 154456 discloses a bar code for reading a bar-coded telephone number with an optical scanner provided on a telephone and automatically dialing the bar-coded telephone number, such as a name, an address, and a telephone number. Information, bar-coded information such as product number, quantity, color, size, etc.
There is disclosed a technique of reading a bar-coded delivery method and a payment method, and transmitting the read information to an automatic mail-order system.

[0003]

However, the invention described in the above-mentioned Japanese Patent Application Laid-Open No. Hei 7-154456 is for reading and transmitting bar-coded information for a single service. There is a problem that can not be handled uniformly.

Further, in the invention described in Japanese Patent Application Laid-Open No. 7-154456, no consideration is given to a medium for distributing a barcode other than the paper, and the medium other than the paper cannot be handled. There's a problem.

Further, the invention described in the above-mentioned Japanese Patent Application Laid-Open No. 7-154456 has a problem in that many types of barcodes are read by the customer, and it is easy to cause failure in reading the barcode.

Further, the invention described in the above-mentioned Japanese Patent Application Laid-Open No. 7-154456 is to provide a telephone with a bar code reader. In such a telephone, the location is limited, and the service can be received anytime and anywhere. There is a problem that can not be.

The present invention has been made in view of the above problems, and is a customer service using a code, which can provide various services to the customer, and provides a highly convenient service for the customer. The purpose is to do so.

[0008]

In order to solve the above problems, the present invention employs means for solving the problems having the following features.

According to a first aspect of the present invention, there is provided a customer service method comprising the steps of distributing an information input device with a communication function for transmitting only to a specific communication destination, coordinate information indicating coordinates on a medium, and information indicating a type of the medium. A distribution step of distributing a medium with a code including at least the coordinate information among the media identification information; and the information input device with a communication function that reads the code and transmits the code to the specific communication destination; A receiving step of receiving coordinate information and / or the media identification information;
Performing a process corresponding to the received coordinate information and / or the media identification information on the medium.

[0010] In the means for solving the above problems,
The communication destination information is, for example, a telephone number, a URL of ww, and the like.
In the case of a telephone number, it is automatically dialed, and it is possible to cope with a case where a plurality of services are present based on coordinate information, and it is possible to specify a product, service, or information of interest to a customer by using media identification information. A code containing such information is distributed on any kind of media, and a service request can be easily made by an information input device equipped with an optical reading device and a communication function. Here, "corresponding processing" means acquisition of information, ordering of a product, dispatch of a salesman, and the like.

According to a second aspect of the present invention, there is provided a customer service method comprising the steps of distributing an information input device with a communication function for transmitting only to a specific communication destination, coordinate information indicating coordinates on a medium, and information indicating a type of the medium. A distribution step of distributing a medium with a code including at least the coordinate information among the media identification information; and the information input device with a communication function that reads the code and transmits the code to the specific communication destination; A receiving step of receiving coordinate information and / or the media identification information;
Performing a process corresponding to the received coordinate information and / or the media identification information on the medium.

According to the means for solving the above-mentioned problems, for example, a mail order company can distribute a telephone dedicated to the mail order company to expand the service to its own customers. In some cases, it is a higher-level service provider that puts together mail-order companies.

[0013] There may be one or more predetermined specific communication destinations.

According to the first or second aspect of the present invention, it is possible to provide various services to customers by using a code, and to provide services which are highly convenient for customers.

According to a third aspect of the present invention, in the customer service method according to the first or second aspect, the code is:
Including customer identification information, in the receiving step, receiving at least two pieces of information of the coordinate information, the customer identification information, and the media identification information included in the code from the information input device with a communication function. Features.

According to the third aspect of the invention, since the customer information can be identified, it is possible to provide a service corresponding to the customer or a service with high security.

According to a fourth aspect of the present invention, in the receiving step of the customer service method according to the first or second aspect, the media identification information and the coordinates included in the code are transmitted from the information input device with a communication function. The information and the input device identification information of the information input device with a communication function are received.

According to the fourth aspect of the present invention, by receiving the input device identification information of the information input device with a communication function, it is possible to obtain, for example, a telephone number, customer identification information, etc. from the identification information of the communication device. It becomes possible.

According to a fifth aspect of the present invention, in the customer service method according to the fourth aspect, the coordinate information is information relating to an information acquisition request, and the media identification information indicates specific data. In the processing execution step, the specific data is read from a storage device storing the specific data, and transmitted to the information input device with a communication function.

According to the fifth aspect of the present invention, when the coordinate information is information relating to the information acquisition request and the media identification information indicates specific data, the specific data is stored in the processing execution step. By reading specific data from the storage device and transmitting it to the information input device with a communication function, the data requested by the customer can be transmitted automatically and promptly.

Thus, for example, transmission of catalog data to a monitor of an information input device having an optical reading device and a communication function, and voice to an information input device having a built-in portable telephone with a bar code reader. Data transmission and the like can be performed.

According to a sixth aspect of the present invention, in the customer service method of the third aspect, the coordinate information is information relating to an information acquisition request, and the media identification information indicates specific data. Extracting the customer information stored in advance by using the customer identification information in the processing execution step, and sending the specific data or a printed matter on which the specific data is printed to a destination specified in the customer information. And

According to the invention described in claim 6, when the coordinate information is information relating to the information acquisition request and the media identification information indicates specific data, in the processing execution step, using the customer identification information Automatically and quickly using the customer information by extracting the customer information stored in advance and sending specific data or a printed matter on which the specific data is printed to the destination specified in the customer information. Can send specific data or prints that they require.

As described above, by registering the customer information in advance, the customer does not need to send his / her own information in detail when requesting information acquisition, and can send the information by mail or e-mail to the destination designated by the customer. Can be transmitted. It can handle data that should be obtained in the form of a file.

According to a seventh aspect of the present invention, in the customer service method according to the third aspect, the coordinate information is information relating to an order for a product or service, and the media identification information is an identification of a specific product or service. In the case where the information is indicated, in the processing execution step, the customer information stored in advance is taken out using the customer identification information, the provisional order processing of a specific product or service is performed, and the order confirmation of the customer is performed. A process for performing the above.

According to the seventh aspect of the present invention, when the coordinate information is information relating to an order for a product or service, and the media identification information indicates identification information of a specific product or service,
In the processing execution step, by taking out customer information stored in advance using the customer identification information and performing a provisional order receiving process for a specific product or service, and performing a process for order confirmation for the customer, A highly reliable service can be provided.

[0027] In this way, when someone places an order without permission, the order can be canceled.

[0028] In the invention described in claim 8, in the customer service method according to claim 1 or 2, the code is:
Including the customer authentication information, in the receiving step, receiving the coordinate information and the media identification information and the customer authentication information included in the code from the information input device with a communication function, further, the customer authentication information The method includes an authentication processing step of performing an authentication processing using the authentication processing.

According to the present invention, in the receiving step, the coordinate information and the media identification information included in the code and the customer authentication information are included in the receiving step from the information input device with a communication function. And an authentication process step of performing an authentication process using the customer authentication information can provide a highly secure service.

Further, if the authentication information can be acquired together with the order, it is not necessary to confirm the order.

According to a ninth aspect of the present invention, in the customer service method according to the fourth aspect, the coordinate information is information relating to an order for goods or services, and the media identification information is provided by a specific organization. If the identification information of the product or service is present, in the processing execution step, the customer is identified by the received input device identification information of the information input device with a communication function, and the product related to the order is sent to the computer of the specific organization. Alternatively, it is characterized by transmitting service identification information and customer information.

According to the ninth aspect of the present invention, the coordinate information is information relating to an order for goods or services, and the media identification information indicates identification information of goods or services provided by a specific organization. If there is, in the processing execution step, the customer is identified by the received input device identification information of the information input device with communication function, and the identification information of the product or service pertaining to the order and the customer information are sent to the computer of the specific organization. By transmitting, for example, a service provided by a service provider that manages the mail order dealers can provide services to the mail order dealers.

The invention described in claim 10 is the second invention.
In the customer service method described above, when the coordinate information is information related to a request for obtaining detailed information of a product or service, and the media identification information indicates identification information of a product or service, the coordinate information is received in the processing execution step. The customer is specified by the input device identification information of the information input device with the communication function, and the detailed information of the product or service specified by the media identification information is extracted from the storage device in which the detailed information of the product or service is stored. The feature is to send to.

According to the tenth aspect of the present invention, the coordinate information is information relating to a request for obtaining detailed information of a product or service,
When the media identification information indicates the identification information of the product or service, in the processing execution step, the customer is specified by the received input device identification information of the information input device with a communication function, and the detailed information of the product or service is stored. By extracting the detailed information of the product or service specified by the media identification information from the storage device and sending the detailed information to the customer, the processing can be performed quickly.

The invention described in claim 11 is the first invention.
1. In the customer service system according to item 1, an apparatus main body capable of performing a writing operation while being held by a person, an image reading apparatus provided in the apparatus main body, and optically reading a code formed on a medium; Decoding means for decoding the read code; distortion amount calculating means for calculating at least one of the position, orientation and distortion amount of the code in the image read by the image reading device; and decoding information included in the decoded information. Based on at least the coordinate information of the coordinate information indicating the coordinates on the medium and the media identification information indicating the type of the medium, and at least one of the position, the direction, and the amount of distortion of the code. An information input device having coordinate detecting means for detecting a position of a predetermined point on the medium; An information processing system comprising a medium on which a code is formed, wherein the code encodes at least the coordinate information of the coordinate information and the medium identification information, and the image reading device communicates with the communication destination information and the medium. An information input device with a communication function for transmitting a code to a communication destination included in the communication destination information when reading a code of a coded medium including at least two pieces of information of the coordinate information and the media identification information; From the reading device and the information input device with a communication function, the coordinate information included in the code and at least the coordinate information among the media identification information is received, and a process corresponding to the received coordinate information is performed on the target medium. A customer service system having a computer to implement. In the invention described in claim 12, when the computer receives customer identification information from the information input device with a communication function, the computer performs a process corresponding to the coordinate information using the customer identification information on the medium. And implement
When the customer identification information is not received from the information input device with communication function, a process corresponding to the coordinate information is performed on the target medium, and the execution result is returned to the information input device with communication function. And

According to a thirteenth aspect of the present invention, there is provided an apparatus main body capable of performing a writing operation while being held by a person, and an image provided on the apparatus main body and optically reading a code formed on a medium. A reading device; decoding means for decoding the read code; distortion amount calculating means for calculating at least one of the position, orientation, and distortion amount of the code in the image read by the image reading device; At least the coordinate information of the coordinate information indicating the coordinates on the medium and the media identification information that is information indicating the type of the medium included in the obtained information, and at least the position, orientation, and distortion amount of the code. An information input device comprising: coordinate detection means for detecting a position of a predetermined point on the medium based on the information input device; A medium having a code formed on a surface thereof, wherein the code comprises at least the coordinate information of the coordinate information and the medium identification information, wherein the optical reading device An optical reading device and an information input device with a communication function for transmitting a code including at least the coordinate information among the coordinate information and the media identification information to a predetermined specific communication destination, and the optical reading device, From the information input device with communication function, at least the coordinate information and the input device identification information of the information input device with communication function or the customer identification information of the coordinate information and the media identification information included in the code, A computer that performs a process corresponding to the received coordinate information on the medium. It is a customer service system.

The invention described in claim 14 is the first invention.
14. The customer service system according to any one of claims 1 to 13, wherein the medium has at least a support and a reversible recording layer, and the reversible recording layer reversibly changes optical characteristics by thermal energy to record visible information. And a reversible recording medium capable of erasing.

The invention described in claim 15 is the first invention.
15. The customer service system according to any one of 1 to 14, wherein only the coordinate information of the media distributed for each customer is managed, and the media is distributed to the customer via a network. Processing is performed according to the correspondence relationship with the coordinate information.

According to the invention described in claims 11 to 15, a customer service system suitable for the customer service method described in claims 1 to 10 can be provided.

According to a sixteenth aspect of the present invention, there is provided a code including at least two pieces of information of communication destination information, coordinate information indicating coordinates on a question sheet, and question sheet identification information indicating information of a question sheet type. A distribution step of distributing the attached question paper, and a person can carry out the writing operation in hand,
Receiving the coordinate information or the question sheet identification information included in the code from an information input device with a communication function that reads the code and transmits the communication destination included in the communication destination information included in the code. A correspondence education service method including a receiving step and a processing performing step of performing processing corresponding to the received coordinate information on the target question paper.

The invention according to claim 17 is a step of distributing an information input device with a communication function for transmitting only to a specific communication destination, coordinate information indicating coordinates on the question paper and information indicating the type of the question paper. A distribution step of distributing a question sheet with a code including at least the former of the question sheet identification information, and the information input device with a communication function for reading the code and transmitting the code to the specific communication destination; A communication education service method comprising: a receiving step of receiving question sheet identification information or coordinate information to be received; and a process performing step of performing a process corresponding to the received coordinate information in relation to the target question sheet.

According to the present invention, there is provided an apparatus main body capable of performing a writing operation while being held by a person, and an image provided on the apparatus main body and optically reading a code formed on a medium. A reading device, a decoding unit that decodes the read code, a distortion amount calculating unit that calculates at least one of a position, a direction, and a distortion amount of the code in the image read by the image reading device;
At least the coordinate information of the coordinate information indicating the coordinates on the question paper included in the decoded information and the question paper identification information indicating the type of the question paper, and the position, orientation, and distortion amount of the code Based on at least one of the information input device having a coordinate detection means for detecting the position of a predetermined point on the medium, and a medium having a code formed on the surface thereof, The code is an information processing system in which at least the coordinate information of the coordinate information and the question sheet identification information is encoded, wherein the image reading device performs communication destination information, the coordinate information, and the question sheet identification. Information input device with a communication function for reading a code of a medium with a code including at least two of the information and transmitting the code to a communication destination included in the communication destination information Receiving, from the optical reading device and the information input device with a communication function, at least the coordinate information of the coordinate information and the question sheet identification information included in the code, and performing a process corresponding to the received coordinate information. A correspondence education service system comprising: a computer that performs processing related to the target question paper.

According to a nineteenth aspect of the present invention, there is provided an apparatus main body capable of performing a writing operation while being held by a person, and an image provided on the apparatus main body and optically reading a code formed on a medium. A reading device, a decoding unit that decodes the read code, a distortion amount calculating unit that calculates at least one of a position, a direction, and a distortion amount of the code in the image read by the image reading device;
Of the coordinate information indicating the coordinates on the question paper included in the decoded information and the question paper identification information indicating the type of the question paper, at least the former, and the position, orientation, and distortion amount of the code An information input device comprising: a coordinate detection unit configured to detect a position of a predetermined point on the medium based on at least one of the information input device; and a medium having a code formed on a surface of the information input device. A coordinate system that encodes at least the coordinate information among coordinate information indicating coordinates on the medium and document information indicating a type of the medium, wherein the optical reading device determines the coordinate information and the problem. With an optical reading device and a communication function for transmitting a code including at least the coordinate information among the sheet identification information and transmitting the code to a predetermined specific communication destination Information input device, and input of at least the coordinate information and the question paper identification information included in the code from the optical reading device and the information input device with communication function to the coordinate information and the information input device with communication function. Receiving device identification information or student identification information,
And a computer that executes a process corresponding to the received coordinate information on the question paper.

According to the inventions described in claims 16 to 19, it is possible to provide a distance learning service using a network that is highly convenient for students when providing various services to students.

When the computer described above receives the customer identification information from the information input device with a communication function, the computer performs a process corresponding to the coordinate information using the customer identification information with respect to the media identification information. When the customer identification information is not received from the communication device, the processing corresponding to the coordinate information is executed in relation to the media identification information, and the execution result is returned to the information input device with the communication function. Is also possible.

The above-described computer system may be realized by a combination of an ordinary computer and a program. In this case, the program is stored in a storage medium such as a floppy (registered trademark) disk, a CD-ROM, a magneto-optical disk, a semiconductor memory, a hard disk, or a storage device. The intermediate processing result is temporarily stored in a memory.

[0047]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 10 shows an embodiment of the basic configuration which is the premise of the customer service method or service system of the present invention.
(A), FIG. 10 (b), FIG. 10 (c), FIG. 10 (d),
This will be described with reference to FIG.

As shown in FIG. 10 (a), the system described here includes a sheet (medium, medium, etc., which will be described in detail later) 20 composed of one or more sheets and a sheet A pen-type information input / output device 10 (details will be described later) that detects and processes a printed code symbol (a two-dimensional code or the like, details of which will be described later) 21.

FIG. 10B shows a sheet 20 to be filled in by the pen-type information input / output device 10 and a code symbol 21 embedded in the sheet. FIG. 10C shows a case where there are a plurality of sheets. Show.

FIG. 10D shows a pen-type information input device 10.
Is shown. The pen-type information input device 10 includes a communication unit 11, a storage unit (memory) 12, a writing coordinate operation unit 13, a control circuit (CPU (Central Processing Unit)) 14, an image information processing unit 15, a signal processing unit 16, a writing unit ( (Including a switch for switching the rewriting state) 17 and a detection unit 18.

FIG. 10E shows the structure of the sheet 20.
The paper 20 includes a first protective layer 32, an intermediate layer 33, a color recording layer 34, a second protective layer 35, and a base material 37.

The color recording layer 34 has a print recording portion 31 on which characters and the like are printed, and the second protective layer 35 has an infrared ray serving as a code such as coordinate information and document identification information (media identification information). It has an absorption cord portion 36.

The detection of the absolute coordinates of the pen-type information input device 10 is based on the premise that the two-dimensional code 21 in which the absolute coordinate information is embedded is detected by an image pickup device (CCD, CMOS camera, etc.) + Lens or the like. In this media 20,
As shown in the right figure of FIG. 10B, the code representing the absolute coordinates of the medium 20 is written in an invisible state in the best state (for convenience, it is described in a visible form in FIG. 10B). . Practically, it is sufficient if the user does not care.

The information display medium 20 may be plain paper, which is generally referred to, or a rewritable medium having a reversible reversible image display surface. As described above, it is necessary to print the code 21 on the medium 20 in advance, and when making it invisible using paper, for example, the medium identification information and the coordinate information are printed using near infrared absorbing ink using an ink jet method. Print as a symbol. This was performed using IRG022 manufactured by Nippon Kayaku Co., Ltd. as a near infrared absorbing material. In order to use ordinary inkjet inks, it is necessary to make them water-soluble, so consider a method of dispersing this material in water and use water-soluble polymers to disperse them in water as fine particles of several tens of nm. Was used to prepare an aqueous inkjet ink. Actually 950n
LED with center wavelength at m (Stanley AN504)
And a filter that cuts 830 nm or less (ITF-50S-83IR manufactured by Sigma Koki), it was possible to image a code symbol of a near infrared absorbing material with good contrast.

A catalog or the like is produced by printing the content information on the medium with the code symbol produced as described above using ink for an ordinary inkjet printer in order to be distributed by the service provider. Paper 20
It is preferable to print the code and the content for the same printer with the same ink from the same printer, since the code can be printed first, and then the content is printed.

Next, the pen-type information input / output device 10 will be briefly described. The CPU 14, which is a control circuit of the information input / output device 10, includes a communication unit 11 having a communication interface function, a storage unit 12 for storing programs, data, and the like, and calculates absolute coordinates from data obtained from these when a writing operation is performed. Coordinate calculation unit 13, a detection unit 18 having an imaging system and a detection circuit, an image information processing unit 15 for processing an image information signal captured by the detection unit 18, and a detection unit 1.
Signal processing unit 1 that processes the signal of the detection code detected in step 8
6, a switching unit 17 for switching the rewriting state of the rewriting means,
A display LCD display (not shown), a power supply unit (not shown), a reset button (not shown) and the like are connected.

The pen-type information input / output device 10 operates in accordance with the program stored in the
When the information processing apparatus 4 executes various types of information processing, predetermined functions of the information input / output device 10 are executed.

The signal processing unit 16 of the information input / output device 10
2 embedded in the medium 20 detected by the detection unit 18
The absolute coordinate detection is performed by processing the dimensional code symbol.
Thereby, the handwriting data detected by the imaging system and the detection circuit (detection unit 18) is processed by the CPU 14,
The data is stored and stored at a predetermined position in the memory 12.

The detection of the identification information is performed by the detection unit 18, and the identification information pre-printed on the medium is detected through the above-described two-dimensional imaging system to identify the medium 20. Here, a two-dimensional code is used as identification information (media identification information) and coordinate information. As the two-dimensional code, a code obtained by coding identification information and coordinate information into the same code is arranged two-dimensionally.

The memory 12 is an information storage medium,
For example, it is composed of a large-capacity flash memory or a hard disk, and rewritably stores ID information and handwritten input data which are identification information of a document input from the code reader.

The communication means 11 is provided with a general communication interface such as an RS232C port, an Ethernet (registered trademark) port, and a PCMCIA card port.
For example, IrDA (InfraredData Associ
ation) or Bluetooth using radio waves.

On the medium 20, data (documents, catalogs, etc.) in a server or a personal computer (PC), which will be described later, is printed by a printer or a printing machine (not shown).

The identification information is, for example, identification information such as a document name, a page number, a server name, and a server IP address. \\ server name (server IP address) \ drive name \ folder name \ document name \ Document data (minimum one page unit) by directory structure like page
Is identification information (ID information) that uniquely defines the location where the is stored. Here, as the code that can be encoded together with the coordinate information, for example, a two-dimensional code such as a QR code or a data matrix code that can be increased in capacity is used. In this case, the data capacity can be increased, so that the identification information is represented by one code. And coordinate information.

Since the pen-type information input / output device 10 is often carried and used, it is preferably operated with a rechargeable secondary battery housed therein as a power source for the main body. When a rewritable medium in the thermal mode is used as the medium 20, printing is performed using a thermal head type printing apparatus.

Next, the basic usage of the present service system will be briefly described. Specifically, a case where a catalog for mail-order sales (temporarily catalog A-order table) is used will be described.

First, the service provider creates the contents of the catalog A. Next, the catalog A created by the user is printed. Identification information for catalog A (\ RICOH
(133.139.XXX.XXX) \ C \ A company catalog \ Catalog A) and its absolute coordinate information are printed, and then the content is printed. Thus, the identification information and the absolute coordinate information can be embedded in the printed catalog A in a state that can be later taken out as digital information. Specifically, the catalog A has check boxes to be filled and boxes for entering numbers, and the positions of the boxes are managed as coordinates on the service providing side described above. The interval at which the absolute coordinate information should be embedded on one sheet of paper is determined by the performance of the pen-type detection system. Here, a 10 mm square size is embedded at 10 mm intervals. Further, not only the coordinate information and the identification information but also the coordinate information alone may be used as the code. That is, since the absolute coordinate values are nearly infinite, it is possible to uniquely identify the medium to be printed. In this case, it is necessary to manage the set absolute coordinate values in the server on the service provider side. For example, the absolute coordinate values (2000, 20
It is sufficient to use a correspondence table or the like to manage the usage from (00) to (2210, 2297). When those coordinate values are sent as data, it is possible to know which service has been selected or what has been entered for which catalog, and the service processing is executed (flow diagram in FIG. 11B). The catalog A and the pen-type information input device 10 are distributed to customers. The customer who has received the catalog A, if there is something he / she wants to order, as shown in FIG. 10 (b), uses the pen-type information input device 10 to manually enter a check box and a number indicating the number by hand. Can be. That is, the absolute coordinate value written at the same time as the entry is detected and temporarily stored as data together with the identification information detected at the same time. Then, it is sent back to the service provider via the public line and the Internet by the communication means, and based on the identification information and the coordinate information detected by the pen, it is possible to know which product has been checked and how many items have been ordered. It has become. Finally, the order for the product in the catalog A can be digitally made. In fact, since it can be filled out by hand, it is the most familiar input method for humans, and it is easy to use. Also, since the catalog A and the pen can be easily carried, they can be used anytime and anywhere. Even if the catalog extends over two pages, the identification information can be identified on a page-by-page basis, so that the written content can correspond to the page.

FIG. 11A shows a basic processing flow of the system after receiving the identification information and the coordinate information.

An example of the service according to the embodiment of the present invention will be described with reference to FIGS. 1 and 2. The service provider
As shown in the paper medium 20 in FIG. 1, in a catalog or the like, a product or service is introduced using a photograph or description of the product or the like, and, for example, a check box or an entry box for ordering the product or the like is provided. And a check box to request a catalog for more detailed information. Not only catalogs but also flyers and newspapers distributed on the street, newspaper insert advertisements, and ordinary books may be used. However, as a premise of the medium to be used, it is necessary that the coordinate information or the identification information is embedded as described above or that the medium is printed in advance.

FIG. 2 shows an example of a code symbol printed on a catalog. As shown in FIG. 2, the code according to the present embodiment includes coordinate information indicating coordinates on a medium, notification destination information 51 which is a destination of service and media information.
(For example, a telephone number) and media identification information 53 that specifies a product, service, or information that is a target of a service requested by a service provider. Note that the notification destination information 51 may not be included.

The customer registers personal information in advance with the service provider. For example, address, name, telephone number, fax
The number, destination of the product, etc. (if different from the address), e-mail address, contact method, settlement method, etc. The service provider issues a customer ID and a password to the registered customer. These pieces of customer information are stored in the customer information database 44 of the server 41. It is to be noted that a case where the advance registration of the customer is not necessary will be described later. This is the case, for example, when a catalog request is made using a device having sufficient functions for catalog output, such as a copy / FAX multifunction printer or a printer, without the necessity of exchanging money such as a catalog request.

Whether the customer uses the pen-type information input device 10 with a communication function to enter information in a check box corresponding to a combination of a desired service (operation) and a product (object), etc., represented in the catalog 20 Or the number or the like entered in the box is read. In the case of a code printed on a paper medium (actually, coordinate information and identification information are read and processed later), for example, a digital copy / FAX multifunction machine capable of executing a processing program
It is also possible to make it read using a printer. Copy / FAX multifunction peripherals / printers are not limited to those installed at the customer's home, but may be, for example, stores of distributors (for example,
Convenience store).

In any case, the pen-type information input device with communication function 10 or the copy / FAX multifunction peripheral / printer decodes the read code, and sends a notification destination telephone number (URL or the like), service content information, and the like. The media identification information is extracted. Then, it automatically dials the notification destination telephone number and connects to the server 41 of the service provider connected to the public line network. Then, the pen type information input device 10 with the communication function transmits the service content information and the media identification information to the server 41.

At this time, there are some variations. For example, (1) when performing caller ID notification, (2)
If the caller ID is notified and the password is input and transmitted using the pen-type information input device 10 with communication function or the button of the copy / FAX multifunction peripheral / printer, (3) the previously issued customer ID and password are transmitted. When inputting and transmitting with a button such as the pen type information input device 10 with a function,
(4) When no customer authentication is required, nothing is additionally transmitted.

The server 41 receives the coordinate information and the identification information from the pen-type information input device with communication function 10 or the like, and performs a process corresponding to the coordinate information on the target medium that matches the media identification information. For example, when the service content of the portion described with the pen indicates a catalog request (in the case of FIG. 1), a target medium matching the media identification information from the catalog information database 42 connected to the server 41 is indicated. The information is taken out and returned to the pen-type information input device 10 having the communication function of the transmission source and a display connectable thereto. If the transmission source has an audio output function, audio data may be transmitted. This audio data may be, for example, a description of a product or the like by audio or a music sample.
The catalog image data may be transmitted to a predetermined FAX number according to a predetermined contact method instead of the transmission source. The image data may be transmitted to a predetermined mail address (45). Further, the image data of the catalog information database 42 may be printed by a printer or the like and sent to a predetermined address as mail. Further, a printed pamphlet or the like may be sent as a mail without using the data in the catalog information database 42 (45).

For example, a code for ordering the product or the like is printed on a printed matter printed with image data of the catalog transmitted to the copy / FAX multifunction peripheral / printer or on a printed matter sent as mail. . This code can be read again by, for example, a copy / FAX multifunction peripheral / printer, and a code capable of specifying a service and a product indicating an order can be transmitted to the server 41 via the public line network.

In the case where the service content information indicates an order for a product or a service, and only the caller ID is notified (case (2) above), the caller ID The customer information database 44 connected to the server 41 is searched using the telephone number according to the notification to identify the customer,
The customer information of the customer is extracted. Provisional order information is created and held using the customer information and the media identification information.
Then, the order confirmation processing is performed by the contact method included in the customer information. If the order is confirmed, the temporary order information is registered in the order information database 43 as formal order information.
Later, using the information in the order information database 43, the service provider sends, for example, a parcel including the ordered product corresponding to the media identification information to the specified address (46).

Further, when the service content information indicates an order for a product or a service, and when a telephone number or a customer ID and a password are notified by a caller ID notification as customer identification information ((( In the case of 3)), the customer information database 44 is searched using the telephone number or the customer ID based on the caller ID notification, the customer is specified, and the customer information of the customer is extracted. The authentication process is performed by comparing the received password with the password included in the customer information. If it is determined in the authentication process that the order is from a genuine customer, order information is created using the customer information and the target code, and registered in the order information database 43. Later, using the information in the order information database 43, the service provider sends, for example, a parcel wrapping the ordered product corresponding to the target code to the specified address.

In the above description, the pen-type information input device 10 has been described as being prepared by the customer. However, for example, when the service provider is a mail-order company, the mail-order company can provide a good customer or the like exclusively for the mail-order. Pen type information input device 1
A mode in which 0 is distributed is also possible. Further, a service agent that bundles a plurality of mail-order companies may distribute the pen-type information input device 10. In this case, the pen-type information input device 10 may be capable of making a call only to a predetermined telephone number. Then, the notification phone number is not required for the code. However, since the telephone number may be changed for each product, the code may include a notification destination telephone number or information for identifying the notification destination telephone number.

Next, the flow of processing in the above-described embodiment will be described with reference to FIGS. FIG. 3 shows a flow of customer registration with the service provider. First, a customer registration application is made by the customer (step S1). The customer registration application is made, for example, on a homepage on the Internet, by postcard, or by telephone. The service provider accepts a customer registration application from a customer (step S3), and registers customer information included in the application in the customer information database 44 (step S5). Then, a customer ID and a password are issued to the customer (step S7). The customer ID and password are also registered in the customer information database 44. However, the password may be specified by the customer, or the registered telephone number may be used instead of issuing the customer ID. The service provider sends a registration completion notice by mail, e-mail, or web page, for example (step S9). In addition,
Here, the service provider provides the customer with a dedicated information input device 10.
May be sent by mail or the like. The customer receives a registration completion notification from the service provider (step S11).
When the service provider has sent out the dedicated information input device 10, the dedicated information input device 10 is received.
Thus, the service according to the present embodiment can be received.

FIG. 4 shows a main flow in this embodiment. First, the service provider distributes a medium in which a code (visibly a check box or the like) that can be linked with the target medium that matches the notification destination telephone number, service content information, and media identification information is posted (step S15). The medium may be paper or rewritable special paper. CD-R for shopping
There are also cases such as OM and DVD-ROM. In this case, C
A similar function is exhibited by printing data from a D-ROM or the like with a printer. The customer receives the media in which the code and the check box distributed by the service provider are posted (step S17), and the desired service (catalog request, ordering, salesman contact / visit request, etc.) and service target ( Goods or services or information)
Is selected (step S19).

When the service and the service target are determined, the customer causes the detecting unit of the pen-type information input device 10 to read the medium in which the information is coded and embedded (step S21). At this stage, the customer ID, the password, or a combination thereof is entered into the pen-type information input device 10.
May be entered by pressing the button. Then, the pen-type information input device 10 decodes the code,
The notification destination telephone number, service content, and data corresponding to the media identification information are extracted. Pen type information input device 1
0 automatically dials the notification destination telephone number, and transmits the service content, the media identification information, and the customer ID and the password, if input, to the service provider server 41 (step S23). In this example, caller ID notification is used.

The server 41 of the service provider receives the service contents, the media identification information, and the source telephone number in the caller ID notification from the pen-type information input device 10 (step S25). When the customer ID and the password are input, the information is also received. And
The service selected for the media identification information (in this case, catalog A) and the coordinate information (for example, the position of the check box) of which service (for example, ) (Step 2)
6) Therefore, the service finally selected by the customer can be executed in relation to the target selected by the customer (step S27). Details of step S27 will be described with reference to FIGS. In addition, the pen type information input device 10
May be connected to a personal computer owned by the customer, and dial the notification destination telephone number from the decoding on the software installed on the personal computer.
In this case, the software is distributed.

FIG. 5 shows a processing flow when the customer selects acquisition (service) of specific information (object). First, the server 41 of the service provider identifies service contents (information acquisition in this case) based on the received media identification information and service contents information (and a corresponding code) (step S31). Next, the customer information database 4 is transmitted using the source telephone number notified by the caller ID notification.
4 is searched (step S33). If the customer ID has been input, the customer information database 44 may be searched using the customer ID. Then, based on the customer information, the service selected by the customer is executed for the catalog selected by the customer (step S34). As a result of the search, if the requesting customer can be specified, the requesting customer information is extracted from the customer information database 44, and the data transmission destination and the transmission method of the information specified by the target code are specified. For example, the specified e-mail
You can send data to an address or fax by fax
It may be sent to a number or by post to a designated address. On the other hand, if the requesting customer cannot be specified, the transmission source telephone number notified by the caller number notification is determined as the data transmission destination (step S35). For example, this is a case where the service content information and the media identification information are received from the copy / fax multifunction peripheral installed in the convenience store and the customer ID and the like are not received.

Next, the server 41 acquires data relating to the media identification information from the catalog information database 42 (step S37). In the case of sending the printed matter by mail or the like, the printed matter may be printed by a printer, or a separately printed matter may be prepared. Then, data related to the media identification information is transmitted to the data transmission destination (step S39). In the case of mailing, mail is sent.

The customer-side device receives the requested data from the service provider or the server 41 of the service provider (step S41). In the case of mail, the customer receives the mail. Then, (1) simply print the data on the customer device, or (2) display the data on the monitor of the customer device,
Printing according to the customer's instructions, (3) displaying on the monitor of the customer's equipment, storing in a storage device such as a hard disk or a storage medium according to the customer's instructions, (4) customer's instructions or automatically In some cases, audio or video may be played (step S43).

FIG. 6 shows a processing flow when a customer selects an order (service) for a product or service (object). Here, a description will be given of a process when a password is not sent from a device on the customer side. First, the server 41 of the service provider identifies service contents (here, order of goods or services) for the catalog from the received service contents information, coordinate information, and management table (step S45). Next, the customer information database 44 is searched using the transmission source telephone number notified by the caller ID notification. If the customer ID has been input, the customer information database 44 may be searched using the customer ID. Then, as a result of the search, when the customer of the request source can be specified, the customer information of the request source is extracted from the customer information database 44 (step S47). As a result of the search,
If the requesting customer cannot be specified, the order cannot be accepted and the process is processed as an error.

Next, using the customer information of the request source obtained from the customer information database 44 and the received media identification information, temporary order information is created and temporarily registered (step S).
49). If you process a formal order without customer authentication,
This is because a customer may lose money when an order is placed by another person. Then, in the customer information of the request source, an order confirmation is transmitted by the designated method (step S51). For example, an e-mail containing the contents of the order is sent to a specified e-mail address, a mail containing the contents of the order is sent to a specified address, and a FAX containing the contents of the order is sent to a specified FAX number. The customer receives or receives the order confirmation. If there is no error in the order contents, an order confirmation is returned (step S53). In addition, regarding the reply of the order confirmation, for example, fill in the reply postcard and return it, or, for example, access the order confirmation Web page provided on the Internet and input the order confirmation,
It may be returned by fax. If there is an error in the contents of the order, it is necessary to request the service provider to cancel or correct it by telephone or the like.

If the order confirmation transmitted from the customer is
For example, when the server 41 of the service provider receives the information, the contents of the provisional order registration relating to the order confirmation are registered in the order information database 43 (step S55). At this point, the order has been officially received. At an arbitrary timing, the service provider refers to the order information database 43, sends out the order, etc. to the customer, and performs the payment processing by the payment method specified by the customer information (for example, credit card payment). (Step S57). The customer receives the order, etc. (step S59). In addition,
In some cases, music data, image data, and moving image data are purchased as commodities. In this case, the customer can receive the order data by, for example, transmitting the file as an attached file of an e-mail or by specifying the download Web page on the Internet by the e-mail. In the case of providing services, for example, a coupon may be sent.

As described above, once the order is confirmed, there is an advantage that the customer's intention can be surely confirmed, but the actual delivery of the ordered product is delayed. On the other hand, if customer authentication is performed at the same time as placing an order, it is not necessary to confirm the order. FIG. 7 shows a processing flow when customer authentication is performed.

The server 41 on the service provider side receives service content information, media identification information, a transmission source telephone number or a customer ID and a password from a customer device,
The customer information database 44 is searched using the transmission source telephone number or the customer ID, and the corresponding customer information is extracted. Then, a password is extracted from the customer information and compared with the received password to execute a customer authentication process (step S61). If the customer cannot be authenticated by the customer authentication process, a predetermined error process is performed.

On the other hand, if the customer is successfully authenticated in the customer authentication process, the service content to be provided to the customer is identified based on the received media identification information and service content information (step S63). Here, as described above, the service content information indicates an order for a product or service. Next, order information is created using the customer information and the media identification information of the requester, and the order information is registered in the order information database 43 (step S65).

[0093] Thereafter, the service provider refers to the order information database 43, dispatches the ordered item, etc., and executes the settlement process by the specified method (step S67). On the other hand, the customer receives the order or the like (step S6).
9). As described above, when purchasing music data, image data, and moving image data as merchandise, data is transmitted via a network, and coupons are transmitted for services.

With the processing flow as shown in FIG. 7, once the customer authentication is completed, the order can be processed without confirming the order with the customer.

As described above, for example, when the service provider uses the pen-type information input device with dedicated communication function 10 distributed exclusively for the service, the pen-type information input device with dedicated communication function is used. It automatically dials the telephone number preset in 10 and decodes the read service content information and media identification information, and transmits them to the server 41 by, for example, notification of a caller ID. In addition,
Pen type information input device 10 with dedicated communication function for customer ID
In such a case, it is possible to automatically transmit the customer ID whenever the call is transmitted to the server 41.

If the service content is identified as a salesman's visit request, the server 41 retrieves customer information from the customer information database 44 using the source telephone number according to the caller ID notification, and, for example, places an order. It is registered in the information database 43 together with the media identification information. The service provider determines the salesperson in charge at an arbitrary timing, and passes information such as a product specified by the media identification information and customer information to the salesperson in charge. Alternatively, a configuration is also possible in which a salesperson in charge is automatically determined, and information such as products and customer information are sent to the salesperson in charge by e-mail. The salesman in charge visits the customer according to the customer information and explains the product and the like.

The server 41 shown in FIG. 1 can be modified as shown in FIG. Each server is connected to the network 50 in FIG. On the other hand, the database connected to the server 41a is a customer information database 44.
a and the trader information database 47. This trader information database 47 stores which server 41b or server 41c by using the address of the server 41b or server 41c of the mail-order company affiliated with the service provider and the service content information or the media identification information or both.
And distribution key information for determining whether to transmit the received information. For example, if the product code is preceded by A, company A, if B is preceded, company B, and so on.

The server 41a is a lower-level service provider (hereinafter, referred to as a product or service provider) via a network.
Are connected to the server 41b and the server 41c. The server 41b and the server 41c are connected to a catalog information database 42 and an order information database 43, respectively. The server 41a stores the service content information, the media identification information, and the source telephone number or the customer I
When D is received, the address of the transfer destination server 41b or the server 41c is obtained by searching the trader information database 47 using, for example, the media identification information. In addition, the customer information database 44a is determined by the sender telephone number or the customer ID.
To retrieve the requesting customer information, and forward to the destination server 4
1b or the server 41c to transmit the customer information, the service content information, and the media identification information. A configuration is also possible in which authentication processing is performed with a password before transfer. Then, the server 41b or the server 41 that is the transfer destination server
In step c, the processing corresponding to the service content information (catalog request) is performed using the catalog information database 42b or the catalog information database 42c, or the order information database 43 is used using the media identification information and the customer information.
b or the order information is registered in the order information database 43c.

FIG. 9 summarizes the processing flow in FIG. The server 41a on the service provider side searches the customer information database 44 using the transmission source telephone number or the customer ID based on the caller ID notification received from the customer side device, and acquires the corresponding customer information. Then, the password included in the customer information is extracted. The password included in the customer information is compared with the password received from the customer device, and a customer authentication process is performed (step S71).
If the passwords match, it is determined that the customer authentication has succeeded, and the process proceeds to the next step. On the other hand, if the passwords do not match, it is determined that the customer authentication has failed, and error processing is performed.

If the customer authentication is successful, the trader information database 47 is searched using the received media identification information to specify a product or service provider (step S7).
3). In some cases, the product or service provider is specified, including the received service content information. If the product or the service provider is specified, the address of the transfer destination server is also known.
Then, the request source customer information, the service content information, and the media identification information are transmitted to the server 41b or the server 41c on the product or service provider side (step S75). On the other hand, the server 41b or the server 41c on the product or service provider side receives the requesting customer information, the service content information, and the media identification information (step S77), and determines the service content requested by the customer based on the service content information. It is identified (step S79). Here, it is assumed that the service content information indicates an order for a product or service.

In this case, the server 41b or the server 41c
Creates order information using the media identification information and the requesting customer information and registers it in the order information database 43b or the order information database 43c (step S81).
Then, at an arbitrary timing, the product or service provider confirms the existence of the order, and sends out the customer's order or the like to the customer. Then, the settlement processing is performed by the settlement method specified in the requesting customer information (step S83). The customer receives the delivered order and the like (step S8)
5).

When a service such as a catalog request that does not require the input of a password is requested, the service provider may not perform the authentication processing. In addition, the sending of ordered items and the transmission of catalog data are the same as those described above.

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is applied to a correspondence education service method or service system will be described.

FIG. 16A shows a basic configuration which is a premise of the correspondence education service method or service system of this embodiment.
These are shown in FIGS. 16 (b), 16 (c) and 16 (d). As shown in FIG. 16 (a), the system described here is similar to FIG. 10 and consists of one or more sheets for correspondence education, identification information and coordinates printed on the sheet. It is composed of a pen-type information input / output device that detects and processes information. It differs from FIG. 10A in that the target is a distance learning service, but is otherwise the same.

FIG. 16B shows a question sheet and code symbols embedded in the question sheet.

On the question paper, data (questions of various subjects such as arithmetic and national language, etc.) in the server and the PC are printed by a printer, a printing machine or the like (not shown). The identification symbol represents, for example, school year,
Subject name, page number, server name, server IP address, etc. \\ server name (server IP address) \
Drive name \ folder 1 (for example, by grade) \ folder 2
This is identification information (ID information) that uniquely defines a location where the question data (minimum is one page unit) is stored in a directory structure such as (for example, subject name) \ page. Here, as the code that can be encoded together with the coordinate information, for example, a two-dimensional code such as a QR code or a data matrix code that can be increased in capacity is used. In this case, the data capacity can be increased, so that the identification information is represented by one code. And coordinate information.
FIG. 16B differs from FIG. 10B in that the target is a distance learning service, but is otherwise the same.

FIG. 16 (c) shows a case where there are a plurality of problem sheets. It differs from FIG. 10C in that the target is a distance learning service, but is otherwise the same.

FIG. 16D shows the pen-type information input device 10.
This is the same as the pen-type information input device 10 shown in FIG.

Next, the basic usage of the present service system will be briefly described. Specifically, a case in which a question paper for correspondence education (temporarily a question paper A) is used will be described.

First, the service provider creates a question on the question sheet A. Next, you print the question paper A that you created, but first, the identification information (\ RICOH
(133.139. ○○○. ○○○) \ C \ A company problem paper \ problem paper A) and the absolute coordinate information on the print are printed, and then the problem is printed. Thus, the identification information and the absolute coordinate information can be embedded in the printed question paper A in a state where the information can be later taken out as digital information. As an example,
The question paper A has a box for entering an answer to be entered, and the position of the box is managed as coordinates by the service provider described above. The interval at which the absolute coordinate information should be embedded on one sheet of paper is determined by the performance of the pen-type detection system. Here, a 6 mm square size is embedded at 10 mm intervals. In addition, not only the coordinate information and the question paper identification information but also the coordinate information alone may be used as the code. That is, since the absolute coordinate values are nearly infinite, it is possible to uniquely identify the medium to be printed. In this case, it is necessary to manage the set absolute coordinate values in the server on the service provider side. For printing of the question paper A, for example, the absolute coordinate values (2000.2000) to (221
0.2297) may be managed using a correspondence table or the like. When those coordinate values are sent as data, it is possible to know what answer was given to which question paper, and the service process can be performed (flow chart in FIG. 17B).

Next, the question paper A and the pen-type information input device 10 are distributed to the students. The student who has received the question sheet A can manually write the answer to the question using the pen-type information input device 10 as shown in FIG. 16B or FIG. That is, the absolute coordinate value written and written at the same time as the entry can be detected and temporarily stored as data together with the problem sheet identification information detected at the same time. Then, it is sent back to the service provider side via the public line and the Internet by the communication means, and it can be understood which answer sheet has been answered to which question sheet based on the question sheet identification information and coordinate information detected by the pen. It has become. Finally, the answer to the question on the question sheet A can be digitally performed. In fact, since it can be filled out by hand, it is the most familiar input method for humans, and it is easy to use. Also, since the question paper A and the pen can be easily carried, they can be used anytime and anywhere. Even if the question paper extends over two pages, the identification information can be identified on a page-by-page basis, so that the written content and the page can be corresponded.

FIG. 17A shows a basic processing flow of the system after receiving the question sheet identification information and the coordinate information.

An example of the service according to the embodiment of the present invention will be described with reference to FIGS. The service provider, for example, puts a box for entering the answer to the arithmetic problem and a check box for requesting an even more difficult ranked problem, for example, on an arithmetic problem sheet. A book such as a collection of questions may be used in addition to the question sheets one by one. However, the premise of the question paper to be used is that the coordinate information or the identification information of the question paper is embedded or printed in advance, as described above.

FIG. 13 shows an example of a code symbol printed on a question paper. As shown in FIG. 13, the code according to the present embodiment includes a telephone number as notification destination information to which service and media information described below are transmitted,
It includes identification information and coordinate information for specifying a problem sheet to be a target of a service requested by a service provider. The notification destination telephone number may not include the code.

The student registers personal information in advance with the service provider. For example, address, name, telephone number, fax
This includes the number, the destination of the question paper (if different from the address), the e-mail address, the contact method, and the settlement method. The service provider may issue a student ID and a password to the registered student. These pieces of student information are stored in a student information database provided in the server.

The student uses the pen-type information input device with communication function 10 to enter an answer on the questionnaire (actually, the coordinate information and the identification information are read and processed in association with each other later). This pen type information input device 10 with a communication function
Decodes the read code, and extracts a notification destination telephone number, coordinate information (answer information), and question sheet identification information. And automatically dial the notification destination phone number,
Connect to the server of the service provider connected to the public network. Then, a pen-type information input device 10 having a communication function
Sends coordinate information (answer information) and question paper identification information to the server.

The server receives the coordinate information (answer information) and the question sheet identification information from the pen-type information input device 10 with a communication function and performs processing corresponding to the coordinate information (answer information) with the question sheet identification information. Perform digital processing on the matching target question paper. For example, when the contents answered by the pen (answer information) are sent to the server, the corresponding question paper is taken out from the question information database provided in the server, and the student information is taken out from the student information database provided in the server. Then, the information answered by the student on the question paper is electronically added together with the student's name and registered as data in an answer information database provided in the server.
Thereafter, the teacher (or instructor) uses the answer information database to make corrections and updates the corrected information. The teacher may also make corrections using the same pen-type information input device 10,
The information may be printed once on paper, corrected, read by a scanner, digitized, and used as correction information. Further, it is also possible to automate, for example, a teacher (or a lecturer) registers in advance in the answer information database as model answer information, and performs automatic correction by comparing with the above-mentioned student answer information. Also, a checkbox will be posted on the questionnaire to claim more difficult ranked issues,
If this check box is checked, take out the information indicated by the target problem paper that matches the problem paper identification information from the problem information database connected to the server and print it out, or mail it to the sender. The information is returned to the pen type information input device with function 10 or a display connectable thereto. Corrected question paper (corrected and generally graded and checked)
May transmit the image data of the question paper corrected to a predetermined FAX number according to a predetermined contact method instead of the transmission source. Further, the image data may be transmitted to a predetermined mail address. Further, the image data of the answer information database may be printed by a printer or the like and sent to a predetermined address as mail.

In the above description, the pen-type information input device 10 has been described as being prepared by a student. However, for example, if the service provider is a correspondence education dealer, the correspondence education dealer will provide the excellent student with the correspondence education. A mode in which the pen type information input device 10 exclusively for sale is distributed is also possible. In addition, a service provider that bundles a plurality of online education sales vendors may distribute the pen-type information input device 10. In this case, the pen-type information input device 10 may be made capable of transmitting only to a predetermined telephone number. Then, the notification phone number is not required for the code.

Next, the flow of processing in the above-described embodiment will be described with reference to FIGS. FIG.
Shows the flow of student registration for the service provider. First, a student registration application is made by the student (step S
101). The application for student registration is made, for example, on an Internet homepage, postcard, or telephone. The service provider receives a student registration application from a student (step S103), and registers student information included in the application in a student information database (step S10).
5). Then, a student ID and a password are issued to the student (step S107). The student ID and the password are also registered in the student information database. However, the password may be specified by the customer or the student ID
It is also possible to substitute a registered telephone number without issuing a password. The service provider sends a registration completion notice by, for example, mail, electronic mail, or a web page (step S109). Here, the service provider may send the dedicated information input device 10 to the student by mail or the like. The student receives a registration completion notification from the service provider (step S111). When the service provider has sent out the dedicated information input device 10, the dedicated information input device 10 is received. Thus, the service according to the present embodiment can be received.

FIG. 15 shows a main flow in the present embodiment. First, the service provider distributes a question sheet in which a code (visually an answer column or the like) that can be linked with the target question sheet that matches the notification destination telephone number and the question sheet identification information is posted (step S115). ). The student receives the question sheet on which the code and the answer column (sometimes a check box or the like) distributed by the service provider are posted (step S117).

The student writes the answer when he / she reads the question and finds the answer. At the same time, the detection section of the pen-type information input device 10 reads the question paper in which the information is coded and embedded (step S119). The students feel that they are just writing their answer with a pen. At this stage, the student ID, password, or a combination thereof may be input by pressing a button of the pen-type information input device 10. Then, the pen-type information input device 10 decodes the read code, and extracts data corresponding to the question sheet identification information and coordinate information (answer information). Then, it automatically dials the notified phone number,
The question paper identification information and the coordinate information (answer information), and if entered, the customer ID and password are transmitted to the server 41 of the service provider (step S121). In this example, caller ID notification is used.

The server 41 of the service provider receives the question paper identification information, the coordinate information (answer information), and, for example, the source telephone number in the caller ID notification from the pen-type information input device 10 (step S123). When the student ID and the password are input, the information is also received. Then, the question paper identification information (in this case, question paper A)
What kind of answer was given or what kind of service was selected (here, the request for the step-up question paper was selected), and the coordinate information (from the table corresponding in advance in the server 41) For example, it is possible to know what the meanings of the check boxes and the answer columns mean (step S125), so that the service finally answered or selected by the student is executed in relation to the target question sheet. (Step S12)
7). Alternatively, the pen-type information input device 10 may be connected to a personal computer owned by the student, and dial the notification destination telephone number from the above-described decoding on software installed in the personal computer. In this case, distribute this software.

As described above, for example, when the service provider uses the pen type information input device with communication function dedicated to the service, the pen type information input device with communication function is used. It automatically dials a telephone number set in advance in 10 and decodes the read coordinate information and problem sheet identification information to the server 41 by, for example, notification of a caller ID. In addition, student ID
May be recorded in the dedicated pen-type information input device 10 with a communication function, and when transmitting to the server 41, the student ID is always transmitted automatically.

[0123]

As described above, according to the present invention, it is possible to provide various services to customers by using a code, and to provide services that are highly convenient for customers. it can.

According to the first, second, fifth, sixth, ninth, and tenth aspects of the present invention, in a customer service method using a network, a pen-type information input device and a service process (highest usability for humans) are provided. Since a medium in which processing target identification and processing contents are embedded is distributed and a service is executed by using the device and the medium, a service with extremely high usability can be provided.

According to the third aspect of the present invention, since the customer can be further identified, a highly secure service can be provided.

According to the invention described in claim 4, since the information input device can be further identified,
High security services can be provided.

According to the seventh aspect of the present invention, since it is possible to confirm an order in ordering a product or service, a highly reliable service can be provided.

According to the eighth aspect of the present invention, since the authentication processing of the customer can be further performed, a service with high security can be provided.

According to the invention as set forth in claims 11 to 15, in a customer service system using a network, a pen-type information input device having the highest usability for humans and service processing (identification of processing target and processing contents) Since the service is executed by using the media in which is embedded, the service system with extremely high usability can be provided.

In particular, according to the invention described in claim 14, since the medium distributed to the customer is a rewritable medium, it is possible to provide an environment-friendly service and system.

According to the invention described in claim 15, in addition to the effect of the above claim, the amount of data to be embedded in the medium can be small, so that a simpler service method and system can be provided. it can.

According to the inventions described in claims 16 to 19, it is possible to provide a distance learning service using a network that is highly convenient for students when providing various services to students.

[0133]

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an example (part 1) of a system configuration diagram according to an embodiment;

FIG. 2 is a diagram for describing an example (part 1) of a code symbol.

FIG. 3 shows a processing flow (No. 1) for describing the embodiment.

FIG. 4 shows a process flow (part 2) for describing the embodiment.

FIG. 5 shows a processing flow (part 3) for describing the embodiment.

FIG. 6 shows a processing flow (part 4) for describing the embodiment.

FIG. 7 shows a processing flow (No. 5) for describing the embodiment.

FIG. 8 is a diagram illustrating an example (part 2) of a system configuration diagram according to an embodiment;

FIG. 9 shows a processing flow (part 6) for describing the embodiment.

FIG. 10 is a diagram for explaining a sheet and an information input device (1).

FIG. 11 shows a processing flow (No. 7) for describing the embodiment.

FIG. 12 is a diagram illustrating an example of a system configuration diagram according to an embodiment;

FIG. 13 is a diagram for describing an example (part 2) of a code symbol.

FIG. 14 shows a processing flow (part 1) for explaining the embodiment.

FIG. 15 shows a processing flow (part 2) for explaining the embodiment.

FIG. 16 is a diagram for explaining a sheet and an information input device (2).

FIG. 17 shows a processing flow (part 3) for explaining the embodiment.

[Explanation of symbols]

REFERENCE SIGNS LIST 10 pen-type information input / output device 11 communication means 12 storage unit (memory) 13 writing coordinate calculation unit 14 control circuit (CPU) 15 image information processing unit 16 signal processing unit 17 writing unit (including switch for switching rewriting state) 18 Detecting unit 20 paper (media, medium) 21 code symbol (two-dimensional code) 31 print recording part 32 first protective layer 33 intermediate layer 34 color recording layer 35 second protective layer 36 infrared absorbing code part 37 base material 40, 50 Network 41 Server 42 Catalog Information Database 43 Order Information Database 44 Customer Information Database 47 Trader Information Database

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. 7 Identification symbol FI Theme coat ゛ (Reference) G06F 13/00 510 G06F 13/00 510C G06K 7/00 G06K 7/00 U (72) Inventor Tomohiko Beppu Tokyo 1-3-6 Nakamagome, Tokyo Ota-ku, Ricoh Co., Ltd. (72) Inventor Nobuyuki Doi 1-3-6 Nakamagome, Ota-ku, Tokyo Ricoh Co., Ltd. (72) Toshiyuki Furuta Naka, Ota-ku, Tokyo 1-3-6 Magome, Ricoh Co., Ltd. (72) Inventor Sadao Takahashi 1-3-6 Nakamagome, Ota-ku, Tokyo F-term, Ricoh Co., Ltd. F-term (reference) 5B068 BD02 BD09 BD21 BD25 5B072 BB00 CC21 DD02 JJ12 MM11 5B087 AA05 BC03 DG02

Claims (19)

    [Claims]
  1. A distribution step of distributing a coded medium including at least two pieces of information of communication destination information, coordinate information indicating coordinates on a medium, and media identification information indicating information of a type of the medium; A handwriting operation can be performed in hand, and the information included in the code is read from the information input device with a communication function that reads the code and transmits the code to the communication destination included in the communication destination information included in the code. A customer service method comprising: a receiving step of receiving coordinate information and / or the media identification information; and a process performing step of performing a process corresponding to the received coordinate information and / or the media identification information on the medium. .
  2. And distributing an information input device with a communication function for transmitting only to a specific communication destination; and at least one of coordinate information indicating coordinates on the medium and media identification information indicating information of a type of the medium. A distribution step of distributing a medium with a code including coordinate information, and the coordinate information and / or the medium identification included in the code from the information input device with a communication function which reads the code and transmits the code to the specific communication destination. A customer service method comprising: a receiving step of receiving information; and a processing performing step of performing processing corresponding to the received coordinate information and / or the media identification information on the medium.
  3. 3. The method according to claim 1, wherein the code includes customer identification information, and in the receiving step, the information input device with the communication function outputs the coordinate information, the customer identification information, and the media identification information included in the code. 3. The method according to claim 1, wherein at least two pieces of information are received.
    The customer service method described.
  4. 4. In the receiving step, receiving the media identification information, the coordinate information, and the input device identification information of the information input device with communication function included in the code from the information input device with communication function. The customer service method according to claim 1 or 2, wherein:
  5. 5. In a case where the coordinate information is information relating to an information acquisition request and the media identification information indicates specific data, in the processing execution step, the storage device stores the specific data. Reading the specific data,
    The customer service method according to claim 4, wherein the information is transmitted to the information input device with a communication function.
  6. 6. In the case where the coordinate information is information relating to an information acquisition request and the media identification information indicates specific data, the coordinate information is stored in advance using the customer identification information in the processing execution step. 4. The customer service method according to claim 3, wherein the customer information is extracted, and the specific data or a printed matter on which the specific data is printed is sent to a destination specified in the customer information.
  7. 7. When the coordinate information is information relating to an order for a product or service, and the media identification information indicates identification information of a specific product or service, 4. The customer service according to claim 3, wherein customer information stored in advance is taken out, a provisional order processing for a specific product or service is performed, and processing for confirming the order is performed for the customer. Method.
  8. 8. The code includes customer authentication information, and in the receiving step, receiving the coordinate information, the media identification information, and the customer authentication information included in the code from the information input device with a communication function. 3. The customer service method according to claim 1, further comprising an authentication processing step of performing an authentication process using the customer authentication information.
  9. 9. When the coordinate information is information relating to an order for a product or service, and the media identification information indicates identification information of a product or service provided by a specific organization, And identifying the customer based on the received input device identification information of the information input device with a communication function, and transmitting the identification information of the product or service pertaining to the order and the customer information to the computer of the specific organization. Item 6. The customer service method according to Item 4.
  10. 10. When the coordinate information is information relating to a request for acquiring detailed information of a product or a service, and the media identification information indicates identification information of a product or a service, The customer is specified by the input device identification information of the information input device with the function, the detailed information of the product or service specified by the media identification information is extracted from the storage device in which the detailed information of the product or service is stored, and sent to the customer. 3. The customer service method according to claim 2, wherein:
  11. 11. A device main body which can be written and held by a person, an image reading device provided in the device main body and optically reading a code formed on a medium, and the read code Decoding means for decoding the position, orientation, and distortion amount of the code in the image read by the image reading device; and distortion amount calculating means for calculating at least one of the distortion amounts; and the decoding information included in the decoded information. At least the coordinate information among coordinate information indicating coordinates on a medium and media identification information which is information indicating the type of the medium, the position of the code,
    Based on at least one of the orientation and the amount of distortion,
    An information input device comprising: a coordinate detection unit configured to detect a position of a predetermined point on the medium; and a medium having a code formed on a surface thereof, wherein the code includes the coordinate information and the medium. An information processing system that encodes at least coordinate information of identification information, wherein the image reading device has a coded medium including at least two pieces of information of communication destination information, the coordinate information, and the media identification information. When a code is read, an information input device with a communication function that transmits to a communication destination included in the communication destination information, and from the optical reading device and the information input device with a communication function, the coordinate information included in the code and Receiving at least the coordinate information of the media identification information, and performing a process corresponding to the received coordinate information on the object; Customer service system and a computer implemented against media.
  12. 12. When receiving the customer identification information from the information input device with a communication function, the computer performs a process corresponding to the coordinate information on the medium using the customer identification information; When the customer identification information is not received from the information input device with a communication function, a process corresponding to the coordinate information is performed on the target medium, and the execution result is returned to the information input device with a communication function. The customer service system according to claim 11, wherein
  13. 13. An apparatus main body capable of performing a writing operation while being held by a person, an image reading apparatus provided in the apparatus main body and optically reading a code formed on a medium, and the read code Decoding means for decoding the position, orientation, and distortion amount of the code in the image read by the image reading device; and distortion amount calculating means for calculating at least one of the distortion amounts; and the decoding information included in the decoded information. The medium based on at least the coordinate information of coordinate information indicating coordinates on the medium and media identification information which is information indicating the type of the medium, and at least one of a position, an orientation, and a distortion amount of the code; An information input device having coordinate detection means for detecting the position of a predetermined point on the information input device, and a device having a code formed on the surface thereof. And the code comprises:
    A system comprising at least the coordinate information of the coordinate information and the medium identification information, wherein the code includes at least the coordinate information of the coordinate information and the medium identification information by the optical reading device. An optical reading device and an information input device with a communication function to transmit to a predetermined specific communication destination when reading is read, and from the optical reading device and the information input device with a communication function, the coordinate information contained in the code and Receiving at least the coordinate information and the input device identification information or the customer identification information of the information input device with a communication function among the media identification information, and performing a process corresponding to the received coordinate information on the medium; A customer service system having a computer.
  14. 14. The medium has at least a support and a reversible recording layer, and the reversible recording layer reversibly changes optical characteristics by thermal energy to enable recording and erasing of visible information. 14. The customer service system according to claim 11, wherein the customer service system is a medium.
  15. 15. Managing only coordinate information of the media distributed for each customer, distributing the media to the customer via a network, and processing the media according to the correspondence between the media identification information and the coordinate information. The customer service system according to any one of claims 11 to 14, wherein
  16. 16. A distribution step of distributing a coded question sheet including at least two pieces of information of communication destination information, coordinate information indicating coordinates on the question sheet, and question sheet identification information indicating the type of the question sheet. From a data input device with a communication function, a person can hold a hand to perform a writing operation, read the code, and send the code to the communication destination included in the communication destination information included in the code. A communication education service method, comprising: a receiving step of receiving the coordinate information or the question sheet identification information included in the target question sheet; and a process performing step of performing a process corresponding to the received coordinate information on the target question sheet.
  17. 17. A method for distributing an information input device with a communication function for transmitting only to a specific communication destination, comprising the steps of: A distribution step of distributing a question sheet with a code including at least the former, and the question sheet identification information or coordinate information included in the code from the information input device with a communication function that reads the code and transmits the code to the specific communication destination. A correspondence education service method, comprising: a receiving step of receiving the coordinate information; and a processing performing step of performing a processing corresponding to the received coordinate information in relation to the target question paper.
  18. 18. An apparatus main body capable of performing a writing operation while being held by a human hand, an image reading apparatus provided in the apparatus main body and optically reading a code formed on a medium,
    Decoding means for decoding the read code;
    A distortion amount calculating means for calculating at least one of a position, a direction, and a distortion amount of the code in the image read by the image reading device, and coordinates on the question paper included in the decoded information. Based on at least the coordinate information of the coordinate information and the question sheet identification information that is information indicating the type of the question sheet, and at least one of the position, orientation, and distortion amount of the code, a predetermined value on the medium is determined. An information input device comprising a coordinate detecting means for detecting the position of a point, and a medium having a code formed on the surface thereof, wherein the code is at least the coordinate information and the question paper identification information. An information processing system that encodes coordinate information, wherein the image reading device communicates with the destination information, the coordinate information, and the problem sheet identification information. An information input device with a communication function for reading a code of a medium with a code including at least two of them, and transmitting the code to the communication destination included in the communication destination information, From the optical reading device and the information input device with a communication function, A communication unit that receives at least the coordinate information of the coordinate information and the question sheet identification information included in the code, and executes a process corresponding to the received coordinate information in relation to the target question sheet; Education service system.
  19. 19. An apparatus main body capable of performing a writing operation while being held by a human hand, an image reading apparatus provided in the apparatus main body and optically reading a code formed on a medium,
    Decoding means for decoding the read code;
    A distortion amount calculating means for calculating at least one of a position, a direction, and a distortion amount of the code in the image read by the image reading device, and coordinates on the question paper included in the decoded information. Based on at least the former of the coordinate information and the question paper identification information that is information indicating the type of the question paper, and at least one of the position, orientation, and distortion amount of the code, a predetermined point on the medium is determined. An information input device including a coordinate detecting means for detecting a position; and a medium having a code formed on a surface thereof, wherein the code includes coordinate information indicating coordinates on the medium and a type of the medium. A document information indicating at least the coordinate information encoded by the optical reading device. And an optical reading device and an information input device with a communication function for transmitting a code including at least the coordinate information to a predetermined specific communication destination, and from the optical reading device and the information input device with a communication function. Receiving at least the coordinate information and the input device identification information or the student identification information of the information input device with a communication function among the coordinate information and the question sheet identification information included in the code, and receiving the coordinate information. And a computer for performing a corresponding process on the question paper.
JP2001005674A 2001-01-12 2001-01-12 Customer service method, service system, correspondence course service method and correspondence course service system Granted JP2002215768A (en)

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JPWO2013035863A1 (en) * 2011-09-09 2015-03-23 株式会社ダイナミックラボラトリー Sender-side content transmission method and information transmission system
JP2017084405A (en) * 2011-09-09 2017-05-18 株式会社ダイナミックラボラトリー Sender side content transmission method and information transmission system

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