JP2002163160A5

JP2002163160A5 -

Info

Publication number: JP2002163160A5
Application number: JP2000363684A
Authority: JP
Filing date: 2000-11-29
Publication date: 2004-11-25

Description

【０００９】
指示情報作成は、前記サーバ装置から診断結果を示す診断結果情報を受け取り、該診断結果情報を表示し、前記表示された診断結果情報を参照して、前記サーバ装置に必要な修復の有無を指示する修復指示情報を設定するようにしてもよい。[0009]
The instruction information creation receives diagnosis result information indicating a diagnosis result from the server device, displays the diagnosis result information, refers to the displayed diagnosis result information, and instructs the server device whether or not the necessary repair is necessary. It is also possible to set repair instruction information.

【００１０】
前記サーバ装置は、前記クライアント装置に、当該装置の診断、修復、又は、再起動の各処理を実行させるか否かの条件を設定するようにしてもよい。[0010]
The server apparatus may set conditions of whether or not the client apparatus is to execute each process of diagnosis, repair, or restart of the apparatus.

【００１１】
前記診断、修復、又は、再起動の条件として、前記クライアント装置のユーザ名、又は、前記クライアント装置から入力される暗証番号を用いてもよい。[0011]
The user name of the client device or a personal identification number input from the client device may be used as the diagnosis, repair, or restart condition.

Claims

An information processing system for exchanging data between a client device and a server device that manages an output device via a communication unit, comprising:
The client device is
Client diagnostic means for diagnosing the operating state after activation of the device;
Information output means for outputting, to the server apparatus, diagnosis start instruction information for instructing the server apparatus side to start the diagnosis process in the diagnosis process by the client diagnosis means;
Instruction information generation means for receiving diagnosis result information indicating a diagnosis result from the server device and generating repair instruction information indicating whether or not the server device is to be repaired according to the diagnosis result;
Outputting means for outputting the created repair instruction information to the server device;
The server device is
Server diagnostic means for receiving the diagnosis start instruction information and diagnosing an operation state after activation of the device;
Result information output means for outputting diagnosis result information indicating the result of diagnosis processing by the server diagnosis means to the client device;
An information processing system comprising server repair means for receiving the repair instruction information and executing processing according to the content set in the repair instruction information to adjust restart.

An information processing apparatus that exchanges data with a server apparatus that manages an output apparatus via a communication unit, the information processing apparatus comprising:
Diagnostic means for diagnosing the operating state after activation of the device;
Information output means for outputting, to the server apparatus, diagnosis start instruction information for instructing the server apparatus side to start the diagnosis process in the diagnosis process by the diagnosis means;
Instruction information generation means for receiving diagnosis result information indicating a diagnosis result from the server device and generating repair instruction information indicating whether or not the server device is to be repaired according to the diagnosis result;
An information processing apparatus comprising: output means for outputting the created repair instruction information to the server device.

The instruction information creating means is
Display means for receiving diagnosis result information indicating a diagnosis result from the server device and displaying the diagnosis result information;
Above with reference to the displayed diagnostic result information processing apparatus請Motomeko 2, wherein the containing and setting means for setting a repair instruction information for instructing the presence of repair needed in the server device.

An information processing apparatus that exchanges information with a client apparatus via a communication unit, and manages an output apparatus,
A diagnosis unit that receives diagnosis start instruction information from the client device and diagnoses an operation state after activation of the device;
Result information output means for outputting diagnosis result information indicating the result of the diagnosis processing by the diagnosis means to the client device;
An information processing apparatus comprising: server repair means for receiving the repair instruction information and executing processing according to contents set in the repair instruction information to adjust restart.

The information processing apparatus is
To the client device, the diagnosis of the apparatus, repair, or information processing請Motomeko 4, wherein the further comprising a condition setting means for setting whether conditions to perform the processes of restarting apparatus.

An information processing method of exchanging data between a client device and a server device that manages an output device through a communication unit,
In the client device,
A client diagnostic step of diagnosing an operating state after activation of the device;
An information output step of outputting, to the server apparatus, diagnosis start instruction information for giving an instruction to start the diagnosis process on the side of the server device in the diagnosis process of the client diagnosis step;
An instruction information creation step of receiving diagnosis result information indicating a diagnosis result from the server device, and creating repair instruction information indicating whether the server device is to be repaired according to the diagnosis result;
Providing an output step of outputting the created repair instruction information to the server device;
In the server device,
A server diagnosis step of receiving the diagnosis start instruction information and diagnosing an operation state after activation of the device;
A result information output step of outputting diagnosis result information indicating a result of diagnosis processing by the server diagnosis step to the client device;
An information processing method comprising: a server repair step of receiving the repair instruction information and executing a process according to contents set in the repair instruction information to adjust restart.

In the instruction information creation process,
A display step of receiving diagnosis result information indicating a diagnosis result from the server device and displaying the diagnosis result information;
By referring to the displayed diagnostic result information, processing of請Motomeko 6, wherein the including the indication information setting step of setting a repair instruction information for instructing the presence of repair needed in the server device Method.

The server device is
To the client device, the diagnosis of the apparatus, repair, or the請Motomeko 6 or 7, wherein in that further comprising a condition setting step of setting whether conditions to perform the processes of restarting Information processing method.

The condition setting process is
It said diagnostic, repair, or, as a condition for restarting,請Motomeko 8 information processing method, wherein the use of the user name of the client device.

The condition setting process is
It said diagnostic, repair, or, as a condition for restarting processing method請Motomeko 8, wherein the use of a personal identification number inputted from the client device.

A medium storing a program for controlling exchange of data between a client device and a server device that manages an output device via a communication unit by a computer.
The control program runs on a computer,
Causing the operating condition of the client device after startup to be diagnosed;
In the diagnosis processing of the client apparatus, the server apparatus outputs diagnosis start instruction information for instructing the server apparatus to start the diagnosis processing, to the server apparatus.
The server apparatus receives the diagnostic start instruction information that has been output, and causes the server apparatus to diagnose an operation state after activation.
Outputting diagnosis result information indicating the result of diagnosis processing in the server device to the client device;
Receiving diagnosis result information indicating the output diagnosis result in the client device, and generating repair instruction information indicating whether or not the server device is to be repaired according to the diagnosis result;
Causing the server apparatus to output the created repair instruction information;
The server device receives the output repair instruction information, and executes processing according to the content set in the repair instruction information, and records an information processing control program for performing restart adjustment. Media.

When creating the repair instruction information in the client device,
Receiving diagnosis result information indicating a diagnosis result from the server device, and displaying the diagnosis result information;
Referring to diagnostic result information obtained by the display, the recording the請Motomeko 11, wherein the information processing control program for causing sets the restoration instruction information for instructing the presence of repair needed in the server device medium .

It is a computer-readable recording medium storing a program to be executed by an information processing apparatus that exchanges data with a server device that manages an output device via a communication unit, the program being:
A diagnostic step of diagnosing an operating state after activation of the device;
An information output step of outputting, to the server apparatus, diagnosis start instruction information for giving an instruction to start the diagnosis process on the side of the server device in the diagnosis process of the diagnosis step;
An instruction information creation step of receiving diagnosis result information indicating a diagnosis result from the server device, and creating repair instruction information indicating whether the server device is to be repaired according to the diagnosis result;
A recording medium which causes the information processing apparatus to execute an output step of outputting the created repair instruction information to the server device.

A computer readable recording medium storing a program to be executed by an information processing apparatus that exchanges information with a client device via a communication unit and manages an output device,
The program is
A diagnosis step of receiving diagnosis start instruction information from the client device and diagnosing an operation state after activation of the device;
A result information output step of outputting diagnosis result information indicating a result of the diagnosis processing in the diagnosis step to the client device;
A recording medium characterized in that the information processing apparatus is caused to execute a server repair step of receiving the repair instruction information and executing processing according to the contents set in the repair instruction information to adjust restart.