JP2002109611A - Automated terminal unit - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automated terminal unit capable of easy entering address information. SOLUTION: This automated terminal unit is provided with an input part 3 for inputting retrieval keyword, a display unit 2 for displaying an address information input screen, and a control part 8 for controlling in such a way that it retrieves an address DB6a, based on an address DB6a in which telephone number and address information are registered in advance and the retrieval keyword inputted from the input part 3, extracts the address information corresponding to the retrieval keyword from the address DB6a, and displays it in an input section on the address information input screen displayed in the display unit 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an unmanned terminal such as a KIOSK terminal, an ATM (automated transaction machine), an unmanned contract machine, and a multimedia terminal. The present invention relates to an unmanned terminal device that enables the user to easily register his / her own name and address and input destination information such as the name of the address to which a product is delivered.

[0002]

2. Description of the Related Art In recent years, electronic shopping has been remarkably spread, and a wide variety of services have been provided, from transactions using personal computers to transactions using unmanned terminals installed in convenience stores. Conventionally, in electronic shopping using such an unmanned terminal, after selecting a desired product, it is necessary to input a destination (zip code, address, name, telephone number) for delivery of the purchased product. Was to be performed each time. At this time, a settlement process is also performed, and the transaction is completed.

[0003]

In inputting a destination,
In addition to numeric keys (including the "Kana" key in the transfer operation), as in ATMs that have been widely used,
A kanji input operation such as an address and a name is required. For this input, a method is used in which a postal code is used as a key to search a certain address of a prefecture or the like from a postal dictionary, for example. However, subsequent addresses and names are input by performing an operation of converting characters input in hiragana or katakana into Japanese using the Japanese syllabary keys prepared in the unmanned terminal. An operation for selecting a candidate character was required.

[0004] Such an operation is difficult for an unfamiliar user and troublesome for an accustomed user. In addition, the corresponding character cannot be found (is not converted into a desired character), and the operation takes time. There was a problem.

[0005] Under such circumstances, there has been a demand for development of an unmanned terminal capable of easily inputting destination information.

[0006]

An unmanned terminal according to the present invention is an unmanned terminal for inputting destination information, and displays an input section for inputting a search keyword and a destination information input screen. A display, a destination database in which telephone numbers and destination information are registered in advance, and a destination database based on the search keyword input from the input unit. The destination information corresponding to the relevant search keyword is searched from the destination database. And a control unit for controlling the extracted information to be displayed at the input location of the destination information input screen displayed on the display device.

In the present invention, when a search keyword is input from the input section, the corresponding destination information is searched from the destination database, and the destination information is displayed at the input location on the destination information input screen of the display.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 FIG. 1 is a block diagram showing a configuration of the first to sixth embodiments of the present invention. In the figure, an unmanned terminal 1 includes an indicator 2, an input unit (touch panel, keyboard, etc.) 3, a card reader / writer unit 4, a printing unit 5, a storage unit 6, a communication unit 7, and an unmanned terminal including these components. And a control unit 8 for controlling the entire machine 1. The storage unit 6 has a destination input support database file (hereinafter referred to as a destination DB 6a) 6a.
And a postal code database file 6b (hereinafter referred to as a postal code DB), and a simple input support application (FIG. 1) for accessing these DBs and realizing the operation of the unmanned terminal 1 described below together with the control unit 8 (FIG. (Not shown) are stored. Destination DB 6a
Is a database in which destination information including an address (including a postal code), a name, and a telephone number is stored in advance. Existing (commercially available) products (for example, HelloPage (registered trademark) etc.) constructed based on telephone directory information ). Also,
The postal code DB 6b is a database in which postal codes and addresses found from postal codes are stored. Note that reference numeral 6
Each database indicated by c to 6e will be described in the corresponding part of the embodiment described later.

[0009] The simple input support application displays a destination information input screen on the display 2, searches the destination DB 6 a for destination information using a telephone number as a search keyword, and displays the destination information searched from the destination DB 6 a on the display 2. This is a program that performs all the processes in the unmanned terminal 1 such as performing a validity check (described later) when automatically displaying the information on the terminal. Further, as will be described in detail below, when automatically displaying the destination information retrieved from the destination DB 6a, a function of displaying the information in a preset automatic display range (corresponding to information division management or the like) is also provided. That is, for example, when "to the address" is set, for example, the apartment name DB6 after the address is set.
This is a process for omitting and displaying d, room number, and the like.

The operation of the first embodiment will be described below with reference to the drawings. FIG. 2 is a flowchart showing the flow of the process according to the first embodiment of the present invention. First, an electronic shopping operation (for example, a process of selecting a product or a service) is performed on the unmanned terminal 1 (S1). For this operation,
Detailed description is omitted because it is not related to the present invention.
After the selection operation, the user inputs the destination as the destination of the product. The input operation at the time of inputting the destination is a main part of the present invention.
This will be described in detail.

The user inputs a "telephone number" and a "zip code" on the destination information input screen displayed on the unmanned terminal 1 (S2, S3). The unmanned terminal 1 searches the destination DB 6a using the input “telephone number” as a search keyword, and checks whether the corresponding “telephone number” exists (S).
4). If it does not exist, the input operation is performed by a conventional method.
That is, a method of individually inputting information is adopted. Specifically, the processing enclosed by the broken line in FIG.
First, it is checked whether or not the postal code entered in step 3 exists in the postal code DB 6b (S5), and if there is no corresponding postal code, the user himself / herself inputs the address (S6).
It should be noted that the input of the postal code in step S3 can be omitted, and in this case also, all the addresses are input by the user himself. If it is determined in step S5 that the input telephone number is in the destination DB 6a, the address found from the postal code is displayed on the display 2 (S5).
7) The user confirms the displayed address (including addition and correction) (S8), and then inputs the name (S8).
9).

On the other hand, if it is determined in step S4 that the input telephone number is in the destination DB 6a,
The unattended terminal 1 stores a destination DB 6 corresponding to the telephone number.
The postal code in a is compared with the postal code input in step S3 to check whether they match (S1).
0) If it is determined that they match, a postal code registered in the destination DB 6a and a general address up to a street name or the like among the addresses are extracted and displayed on the display unit 2 as a destination information input screen. (S11, S1)
2). Note that the address displayed here is an address up to a preset display range. Specifically, for example, if the range is specified to “up to the town name”, for example, “1 Shibaura, Minato-ku, Tokyo” is displayed. If "all addresses" is specified,
All addresses such as “1-2-3 Shibaura Heights 101, Shibaura, Minato-ku, Tokyo” are displayed.

If it is determined in step S10 that the postal codes do not match, the postal code DB 6b is searched based on the input postal code, and the address corresponding to the postal code (ie, the address known from the postal code) is retrieved. It is displayed on the display 2 (S13). The user confirms the address based on the display screen, corrects the address as needed, and additionally inputs a missing address to complete the address of the destination (S1).
4). Subsequently, a reading of the name (hereinafter referred to as kana name) is input (S15). The unmanned terminal 1 checks whether or not the address after the addition in step S14 matches the address registered in the destination DB 6a (the handling of the additional portion (judgment of match / mismatch) is left to the setting). (S16).

If it is determined in step S16 that the addresses match, then a check is made to determine whether the kana name (surname) matches the kana name (surname) managed in the destination DB 6a (S17). If it is determined that they match, the kana name (first name) is further checked for consistency with the kana name (first name) managed in the destination DB 6a (S1).
8) If this also matches, the kanji name (first and last name) corresponding to the telephone number entered in step S2 is stored in the destination DB 6a.
Is displayed on the destination information input screen displayed on the display 2 at the name input location.

On the other hand, if there is a mismatch between the address match check (S16) and the kana surname match check (S17), the user is required to input both the "last name" and "first name" of the name (S19). If there is no match in the name match check (S18), the "last name" is automatically displayed and the "first name"
Is input by the user (S20), and the kanji name (first and last name) is displayed on the display 2 for confirmation and correction.

If there is an item (surname, first name) that needs to be corrected for the kanji name (last name) displayed as described above, the item is selected and corrected (S21). continue,
If there is more than one destination (destination) for the product (S22),
The additional registration of the destination is performed. This additional registration is step S
This is performed by repeating the processing of 2 to S21. When the unmanned terminal 1 recognizes that the above-mentioned destination input processing has been completed, it displays the transaction contents (S23). The user checks the display screen, and if there is an item that needs to be corrected (S
24), the item is selected (S25), the content is corrected (S26), and if no correction is necessary, the end of the process is clearly indicated by pressing a confirmation button or the like, whereby the unmanned terminal 1 The process ends.

The determination of the presence or absence of an additional destination in step S22 is made, for example, by inputting the number of items to be delivered for each destination input (S31) as shown in a flowchart entitled <Supplement> in FIG. Until the sum matches the purchase quantity input in the product / service selection processing of step S1 (S32), the destination input is repeated, and when they match, it is determined that the input of the additional destination has been completed, and the transaction content is determined. May be displayed. Note that the present invention is not limited to this method. For example, a method of confirming the necessity of adding a destination may be adopted.

According to the first embodiment, by installing and utilizing the destination DB 6a, time-consuming operations such as a kanji conversion operation of an address or a name can be omitted, and kanji input can be omitted. In addition, it is possible to expect a reduction in input operation time and avoidance of leaving the user due to troublesome operation. In addition, when Japanese language input is used, JIS second-level characters that are generally infrequently used and place names that have a unique reading method are also stored in the destination DB 6a, so that the corresponding characters cannot be found. No effect can be expected.

In displaying the name of the address, not only the telephone number but also other information on the destination (here, the postal code)
Is displayed and automatically displayed after the consistency check of both is OK. Therefore, a device that does not easily provide private information has been devised, which is effective in strengthening the security of information management. . That is, destination DB
By using the telephone number 6a, the address and name can be uniquely specified by inputting a telephone number. However, the information is not displayed immediately, but other information is input and further checked, and then displayed. We are trying to protect. In the first embodiment, the validity of the address display is determined by using the postal code as the other information as described above.
Further, the case where the correctness of the displayed name is determined using the correction state of the displayed address and the kana name has been described as an example, but the present invention is not limited to these combinations.

Embodiment 2 In the second embodiment, the consistency check of the kana name in the first embodiment is omitted, and on the other hand, the user is made to selectively input whether or not he is the “head of household”, and the user is input as the head of household. In this case, the kanji name (first and last name) registered in the destination DB 6a is automatically displayed, and when it is input that the person is not the head of the household, only the "last name" of the kanji name is displayed to further simplify the input. It is intended to be used. Here, it is assumed that the holder registered in the destination DB is the head of the household.

Hereinafter, the operation of the second embodiment will be described with reference to the drawings. FIG. 3 is a flowchart showing the flow of the process according to the second embodiment of the present invention. In the following, the same steps as those in the flow shown in FIG. 2 are denoted by the same step numbers. In addition, here, the parts different from the first embodiment will be mainly described, and the description of the other operations will be omitted because they are duplicated. In the second embodiment, after input of the missing address in step S14, the same address matching check as in step S16 of FIG. 2 is performed (S41), and if it is determined that they do not match, the kanji name (last name) is changed. Input (S4
2) If it is determined that they match, a screen for inquiring whether the destination person is the head of the household is displayed. If the head of the household is input, the kanji name (first and last name) corresponding to the telephone number input in step S2 is sent to the destination D.
It is extracted from B6a and displayed on the display 2, and when an input indicating that it is not the householder is input, the kanji name (surname) of the destination DB 6a is automatically displayed (S43). The user checks the displayed name (surname) and makes corrections as necessary (S4
4) After the correction is completed, a screen for inputting the name is displayed. Then, the name is input (S).
45).

Then, the user's name (first and last names) is displayed to prompt the user to confirm and correct (S46). This step S4
If the name of the family name displayed in step 6 is not entered in step S43, the name entered in steps S44 and S45 is displayed. However, the name of the household owner is entered. In this case, the kanji name (first and last name) registered in the destination DB 6a is displayed.

According to the second embodiment, since the kana input process is eliminated, the input can be further simplified and the processing time can be reduced as compared with the first embodiment. In addition, when the destination person is the head of the household, the input of the kanji name is completed only by selecting the head of the household, so that the input burden on the user can be reduced. Further, for example, when the user performs a destination input, it is possible to eliminate the confusion in the input operation due to the inability to read the name of the delivery destination, and to effectively use the data held in the destination DB 6a.

Embodiment 3 FIG. In the first embodiment, the name of the kana is checked, and in the second embodiment, whether or not the name information is displayed or not, or the display range (that is, only the last name is displayed or the entire first and last name is displayed) is determined based on the result of the check as to whether or not the owner is a householder. However, in the third embodiment, instead of these methods, the automatic display range of the address and name is set in advance on the unmanned terminal 1 side, and the telephone number is used as a key. The searched information is automatically displayed for the contents included in the automatic display range, and for the name, the correction status of the automatically displayed address is checked, and if the address is not corrected, a preset value is set. The name of the range is displayed.

Hereinafter, the operation of the present embodiment will be described with reference to the drawings. FIG. 4 is a flowchart showing the flow of the process according to the third embodiment of the present invention. In the following, the same steps as those in the flow shown in FIG. 2 are denoted by the same step numbers. In addition, here, the parts different from the first embodiment will be mainly described, and the description of the other operations will be omitted because they are duplicated.
In the third embodiment, the comparison result between the postal code in the destination DB 6a corresponding to the telephone number input by the user and the input postal code matches (S1).
0), an address in a preset range is extracted (S51),
The extracted address is automatically displayed (S52). The user confirms the address based on the display screen, makes corrections if necessary, and additionally inputs a missing address to complete the address of the destination (S53).

Then, it is checked whether or not the automatically displayed address has been corrected. If no correction has been made, the name in the set range is extracted from the destination DB 6a (S55), and the extracted name is displayed on the display unit 2. Is displayed in the name input part of the destination information input screen. The user confirms the name on the display screen, and corrects the name if necessary (S56). On the other hand, if it is determined in step S56 that the address has been corrected,
A screen prompting the user to enter a name is displayed without automatically displaying the name, and the input from the user is received (S5).
7).

According to the third embodiment, inputting the destination information (address, name, etc.) is further simplified by performing the above-described processing.

In the first to third embodiments, the case of inputting in order of name and address has been described as an example. However, the input order may be reversed. In this case, although the address is displayed after the name, it is determined whether or not to automatically display the address according to the result of checking whether or not the displayed name is corrected.

Embodiment 4 Embodiment 4 is a destination DB
6a, the information of the postal code DB 6b is sequentially displayed in a guidance system, and the destination input is completed by sequentially selecting from a plurality of buttons set on the display screen. Destination D used in forms 1-3
In addition to the B6a and the postal code DB 6b, an apartment name DB 6d in which a large number of apartment names are registered, and a first and last name DB 6c in which a large number of first and last names are registered are used to further reduce the burden of the input operation.

FIG. 5 is a diagram showing a screen flow when inputting a destination according to the fourth embodiment of the present invention. In the fourth embodiment,
After the product / service selection process, the postal code input screen is displayed (S61).
A municipal name selection screen is displayed using the address found from the postal code as a selection button (S65). When the user presses a destination address selection button on the display screen, a screen for selecting a street or address is displayed.

On the other hand, in spite of the fact that the postal code input screen is displayed in step S61, if there is no input from the user or if the input is incomplete, the prefectural name is selected by pressing the prefectural name. Display the selection screen (S6
2) If there is a selection input from the user based on this display screen, a city name selection screen is subsequently displayed (S63). When the selection button of the city name is pressed on the display screen, a Japanese syllabary button for inputting the name of a ward is displayed. Then, the initial of the name of the ward is selected (S64). An address is input (S65). Note that the initial may be a plurality of characters.

Next, an apartment name is input based on the apartment name input screen (S66). Here, the Japanese syllabary button and other buttons are displayed on the screen, and the initial letter of the apartment name is selected using these buttons. Then, the apartment name starting with the selected character is retrieved from the apartment name DB 6d and displayed on the display 2 as a selection button (S67), and the corresponding apartment name is selected. Subsequently, the input of the first name (last name) based on the input screen of the first name (last name) and the input of the first name (first name) based on the input screen of the first name (first name) are sequentially performed. Finally, the content confirmation screen is displayed (S68). To S72), and the confirmation is performed. In each of the screens in steps S68 and S70, when an initial is input, a name having the initial and the candidate after the relevant data are displayed together. Each screen is configured to display information in the order of the Japanese syllabary. Note that the initial may be a plurality of characters.

According to the fourth embodiment, the information stored in the destination DB 6a is divided into prefecture names, municipalities, and the like, displayed as buttons, and the user inputs the address by sequentially selecting the display buttons. Is completed, the number of character input operations is reduced, and the kanji conversion operation is not required. Therefore, the input operation can be performed more easily. In addition, the kanji conversion process is unnecessary, and the processing on the unmanned terminal 1 side is performed. Can also be simplified. Further, since information such as names, municipalities, condominiums, and the like is displayed in the order of the Japanese syllabary, the work of searching for input items can be easily performed.

Embodiment 5 In the fifth embodiment, the destination information input by the user is stored in a destination card (here, a magnetic card having a magnetic stripe on a paper mount is assumed).
And issue it, and when you use the unattended terminal 1 next time,
The input operation of the destination information can be omitted by using the destination card. The unmanned terminal 1 according to the fifth embodiment is the same as the card reader / writer according to the first embodiment shown in FIG.
The writer unit 4 includes a destination card issuing mechanism, and is configured to be connectable from the communication unit 7 to a destination management database (hereinafter, referred to as a destination management DB 6e) including a destination management file in which destination information is managed for each user. is there.
In the following, the destination management DB 6e is provided in a terminal operated by a receptionist (operator) described below, but may be provided in the unmanned terminal 1. Any configuration can be used as long as the destination information in the destination management DB 6e can be read. The destination management DB can search for destination information based on identification information for each user (for example, a member number issued when using electronic shopping).

Hereinafter, the processing flow of the fifth embodiment will be described with reference to the drawings. FIG. 6 shows Embodiment 5 of the present invention.
It is a figure which shows the flow of a process. In the fifth embodiment, after the product / service selection process, the purchased product (including the service)
The telephone number, postal code, address, and name of the delivery destination (destination) are input (S81 to S85). This step S8
The input of each data of 2 to S85 is, for example, the first embodiment.
Input is performed by the method described in FIG. Here, the detailed description is omitted.

Then, a screen for confirming the transaction content is displayed (S86), and the user confirms the transaction content based on the screen, and if there is no problem with the content, performs an operation input to that effect. When the unmanned terminal 1 recognizes this, it displays an inquiry screen asking whether or not to issue a destination card of the destination entered this time, and when the request is input (S8).
7) Then, a confirmation screen is displayed to confirm whether the card is to be newly issued or newly added to the destination card in hand. When an input for instructing new issuance is performed, the unattended terminal 1
The destination information input this time is magnetically recorded by the card reader / writer unit 4 on the new destination card loaded therein, and the destination information is printed and issued on the card surface by the printing unit 5 (S89, S92). When an input for instructing addition is made in step S88, the user inserts a destination card in hand (S90), and additionally magnetically records the destination information input in steps S81 to S85 on the destination card. At the same time, the destination card is printed out on the card surface (S91, S92).

In the above, the case where the user issues a destination card in the flow of the transaction at the unmanned terminal 1 has been described. The operation when the destination card is issued in advance will be described. FIG. 7 is a diagram showing an operation flow when a destination card is issued by a prior application. The destination card issuance application is performed by, for example, a method in which a user presents an application at a reception counter for issuing a destination card, a method by applying the application by mail, a method by applying on the Internet, and the like. In any application, entry of address information in the application form is performed by the user.

The receptionist examines, for example, the contents of the application form entered by the user at the reception counter, and sends various information including the destination information entered in the application form to the terminal of the receptionist side (this terminal device). Is not limited as long as it has a function of issuing a card based on the input data (S101). Then, the various data input here are registered in the destination management file in the responsible terminal device (S102). After this registration, the receptionist selects a delivery method of the destination card at the terminal in charge.
If the delivery by mail is selected here, various information or code information corresponding to the various information is magnetically recorded on the new destination card and printed on the card surface (S10).
4) Since it is issued (S105), the issued destination card is delivered by mail. On the other hand, if issuance at the unmanned terminal 1 is selected, the process is temporarily terminated. Then, the receptionist notifies the user waiting for the registration completion of identification information such as a registration number issued at the time of registration in the destination management file, for example. When the user receives the notification and inputs the identification information to the unattended terminal 1 and restarts the destination card issuance process (S106), the unattended terminal 1 connects to the destination management file (S10).
7) A search for destination information is performed based on the identification information (S1).
08), the destination information is magnetically recorded on the destination card, printed on the card surface (S109), and issued (S110).

The operation when the destination card issued as described above is used (utilized) will be described below. FIG. 8 is a diagram showing an operation flow when a destination card is used (utilized). The user performs an electronic shopping operation (selection process of goods / services) using the unmanned terminal 1 (S).
121). After this operation is completed, “use destination card” is selected from “use destination card” and “new input” on the destination information input screen displayed at the stage of inputting the destination information. When "new input" is selected, the process at the time of new input (specifically, the process after step S82 in FIG. 6) is performed, but detailed description is omitted here.

Next, a screen for instructing insertion of a destination card is displayed. When a destination card is inserted (S12).
3) The unmanned terminal 1 reads the destination information from the inserted destination card by the card reader / writer unit 4 (S12).
4) If the read information is the address itself, it is displayed as it is in the address input portion of the destination information input screen, and if the address is stored in the destination card with code information, it is displayed based on the code information. It generates address information for use (that is, converts the code information into address information) and displays it (S125, S126). In addition, when a plurality of pieces of destination information are registered in the destination card at the time of displaying in step S126, a plurality of pieces of destination information can be displayed together.

When the present destination is selected from the destinations displayed on the display unit 2 (S127), the details of the transaction are displayed (S128), and it is confirmed whether correction is necessary (S129) and the correction is made. If there is an item that needs to be entered, the item is selected (S130), and the content is corrected (S13).
1). The processes of steps S129 to S131 are repeated as long as correction is necessary, and when all corrections are completed, FIG.
The destination card issuance / update process shown in the broken line is performed (S132), and the process is terminated.

According to the fifth embodiment, the destination information is recorded on the destination card and is issued. Therefore, by using the destination card next time, a troublesome destination input operation becomes unnecessary and the burden on the user is reduced. Can be reduced. In addition, since the processing time can be significantly reduced, an increase in the number of processes and an increase in use of terminals can be expected.

Also, in preparing the destination card, it is possible to respond by prior application, so that it is possible to avoid the operation of inputting the address such as Japanese translation which is difficult to operate, and it is easy for elderly people who are allergic to machine operation. This makes it possible to provide the highly convenient unmanned terminal 1.

Embodiment 6 FIG. In the fifth embodiment, an example is shown in which the destination card is constituted by a magnetic card. However, the storage capacity of the magnetic card is insufficient, so that when there are a plurality of destinations, the destination card cannot be recorded on one destination card. Yes,
In this case, it was necessary to hold a plurality of sheets. Therefore, in the sixth embodiment, the I card having a much larger storage capacity than the magnetic card is used.
It is configured with a C card, and it is possible to manage a plurality of pieces of destination information, history information, and the like with one card. The IC card used here may be issued by the unmanned terminal 1 as in the case of the magnetic card according to the fifth embodiment, or may be shared with an IC card such as a bank card already owned by the user. You may do it.

FIG. 9 is a flowchart showing the flow of processing according to the sixth embodiment of the present invention. Steps S81 to S86
The operations up to this point are the same as the operations of the above-described fifth embodiment, and thus the description thereof will be omitted, and the subsequent operations will be mainly described, which are different from those of the fifth embodiment. After the transaction content is confirmed in step S86, it is confirmed whether or not the destination input this time is reused (S141). If the destination is reused, subsequently, it is confirmed whether or not IC card is held (S142), and the IC card is held. If not, the I loaded in the unattended terminal 1
An IC card in which the destination information input in steps S82 to S86 is recorded on the C card is issued (S143, S1).
44). If the IC card is held, the IC card is inserted into the unattended terminal 1 (S145), destination information is additionally recorded on the IC card (S146), and the IC card is returned (S147). Then, the necessity of printing the destination list is confirmed (S148), and when the necessity is instructed, the destination information list (including past registrations) is printed out by the printing unit 5 (S149).

The destination list is printed by using an IC card as in the sixth embodiment, or by using the information in the card on the card surface as in the case of the paper magnetic card in the fifth embodiment. In the processing provided because it is not possible to print
By adding this processing, the information in the IC card can be visually checked.

The registration of various information in the IC card is performed as follows.
The method based on the advance application described in the fifth embodiment is also possible, and the operation flow in this case is shown in FIG. In addition, IC
Cards have a larger memory capacity than magnetic cards.Therefore, in most cases, the card is not issued without permission, and the destination information is recorded on an existing cash card or credit card. It is assumed. Therefore, here, the receptionist keeps the IC card used as a cash card from the user in advance and performs pre-registration on the IC card, or the registration number issued at the time of registration by the receptionist. Based on the above, the processing flow is configured to be able to cope with the case where the user inserts his / her own IC card into the unmanned terminal 1 and records the destination information on the IC card. The operation at the time of this pre-registration is basically similar to the operation of the fifth embodiment shown in FIG. 7, and various kinds of information are input by the receptionist (S101), and the information is transmitted to the destination management. It is registered in a file (S102).

Here, if issuance by the unmanned terminal 1 is selected as the delivery method (S103), the process is terminated as it is. If mail is selected and new issuance is performed, The various types of information are recorded on a new IC card (S104a) and issued (S105a). In the case of registration in an IC card entrusted by a user, destination information is recorded on the IC card (S104a). Return (S
105a).

A user who wishes to issue an unattended terminal 1 inserts a cash card when adding destination information to, for example, a cash card owned by the user (S1).
06a). When a new IC card is issued, the process of step S106a is omitted. Subsequently, when the identification information is input (S106b) (when the cash card is inserted, the identification information such as the account number of the cash card can be used. However, in this case, the user is required to enter a password. Is entered, and the identity is confirmed by matching the password with the password read from the cash card), and the destination management DB 6e
(S107), information is retrieved based on the identification information (S108), and the corresponding destination information is recorded on the IC card (S109) and returned (S110).

The operation when the destination information stored in the IC card is used is almost the same as that of the fifth embodiment shown in FIG. 8, and therefore, the operation different from the fifth embodiment will be mainly described. FIG. 11 uses (registers) information registered in the card
FIG. 7 is a diagram showing an operation flow when the operation is performed. Embodiment 6
In the processing for reading the destination information from the IC card in step S124a,
In addition to the information registered as destination information in the card,
When the C card has a PIM (personal information manager) function, personal management information (address, name, etc.) managed by the function is also targeted. In the sixth embodiment, the personal management information in the IC card can be accessed as described above, and can be used as the destination information. In addition, when displaying the information in the IC card in step S126a, the past history (the accompanying information such as the delivery item and the transaction date) can be displayed as necessary. This is
Because the C card has a larger storage capacity than the magnetic card, the past history can be managed by the memory in the IC card.

As described above, an IC card having a larger storage capacity than a magnetic card (can also be used as a cash card, etc.)
Is used, it is possible to store a plurality of pieces of destination information with one IC card. In addition, since information is stored in the IC chip, instantaneous information search and display is possible. In the case where personal management information (address, name, etc.) is managed in the IC card, it is possible to access the personal management information and use it to input a destination without operating the unmanned terminal 1. Becomes

Also, since it has a destination list output function, the user can bring back this list and reconfirm the destination at home,
It is also possible to provide a usage method such as utilizing the next shipping examination, etc., to improve the convenience of the user, and to contribute to promoting the use of the unmanned terminal 1.

Embodiment 7 FIG. In the fifth and sixth embodiments, the destination input is omitted by using a card on which the destination information is recorded. However, when the unmanned terminal 1 is used, it is necessary to carry the destination card. There was a part that burdened the person. When a magnetic card is used as in the fifth embodiment, one destination card may not be able to record a plurality of pieces of destination information. In this case, it is necessary to hold a plurality of destination cards. There is also a problem that it is bothersome. Therefore, in the seventh embodiment, the destination information is stored and managed in a server or host of the operation center or the office center (hereinafter, these are collectively referred to as a destination server 11), and the destination server 11 is accessed when necessary. An environment where information can be obtained is constructed, and it is possible to relieve the user from the trouble of carrying a destination card.

FIG. 12 is a block diagram showing a system configuration including the unmanned terminal 1 according to the seventh embodiment. The unmanned terminal 1 according to the seventh embodiment connects the destination server 11 via the network from the communication unit 7 according to the first embodiment illustrated in FIG. 1, and receives an input from the user to the destination server 11. In this configuration, a destination management DB 12 that manages destination information for each user in a destination management file is provided. The destination management DB 12
In, history information (delivery, transaction date, etc.) at the time of the previous transaction can also be managed as needed.

Hereinafter, the processing flow of the seventh embodiment will be described with reference to the drawings. FIG. 13 is a flowchart showing the flow of the process according to the seventh embodiment of the present invention. The operations in steps S81 to S86 are the same as the operations in the above-described fifth embodiment, and thus description thereof will be omitted, and operations that differ from the fifth embodiment in the subsequent operations will be mainly described. Step S
After confirming the transaction content at 86, it is confirmed whether or not the destination input this time is reused (S151). If there is reuse, the user identification number necessary for the search at the time of reuse (for example, the membership number of electronic shopping) + Password) is set (S152). Next, the destination information input in steps S82 to S86 is transmitted from the communication unit 7 to the destination server 11 via the network, and registered in the destination management file in association with the identification number set in step S152 (S153). . Then, it is confirmed whether or not the printing of the destination information list is necessary (S154), and when the necessity is instructed, the destination information list (including past registrations) is printed and output by the printing unit 5 ( S155).

The destination information can be registered in the destination server 11 by the prior application method described in the fifth embodiment. The operation flow in this case is shown in FIG. As shown in the figure, after inputting the destination information (S101), the destination information is registered in the destination management DB 12 of the destination server 11 (S102a). Then, when the registration is completed, a registration completion notification is mailed to the user, and after receiving the notification, the user inputs a user identification number in a transaction at the desired unmanned terminal 1 to obtain the destination information. Input can be completed. Hereinafter, the information registered in the destination management DB 12 is used (utilized).
The operation in the case of performing is described.

FIG. 15 is a diagram showing an operation flow when the registration information is used (utilized). The user is the unattended terminal 1
To perform an electronic shopping operation (selection process of goods / services) (S161). After this operation, on the destination information input screen displayed during the destination input stage, “registered destination use” is selected from “registered destination use” and “new input” (S162). "New input"
Is selected, the process at the time of new input (specifically, the process of step S82 in FIG. 6 is performed) is performed.
Here, detailed description is omitted. Then, step S15
The user identification number set in step 2 is input (S163).
The unattended terminal 1 performs a user check based on the user identification information, and stores a destination list of the user in a destination management DB.
12 and is displayed (S164). At this time,
If necessary, past history (delivered products, accompanying information such as transaction date) is also displayed. Then, when the user selects a desired destination from the list of displayed destinations (S16).
5), the contents of the transaction are displayed (S166). The user checks the displayed transaction contents, and if there is an item that needs to be corrected, selects the item and makes a correction (S167 to S16).
9).

According to the seventh embodiment, since the destination information is registered in the destination server 11, there is no need to carry a destination card. For this reason, it is very convenient that the user can be relieved of the trouble of carrying, and can reuse the destination used in the past even when the destination card is not carried.

When the destination card according to the fifth embodiment is used, the data capacity that can be recorded (managed) on the destination card is limited, whereas in the seventh embodiment,
Since a large amount of information can be managed depending on the configuration of the destination server 11, past transaction histories (eg, delivery items, transaction dates, etc.)
And other related information can be managed sufficiently, so that the information can be reused at the next transaction (confirmation of what was sent before, etc.), and further services to users Strengthening can be achieved.

Also, since it has a destination list output function, the user can bring back this list and reconfirm the destination at home,
It is also possible to provide a usage method such as utilizing the next shipping examination, etc., to improve the convenience of the user, and to contribute to promoting the use of the unmanned terminal 1.

Embodiment 8 FIG. 2. Description of the Related Art In recent years, e-mail has become widespread, and e-mail can be used not only on personal computers but also on mobile terminals, and more and more people are accustomed to character input on mobile terminals. Therefore, in the eighth embodiment, the destination information to be input to the unmanned terminal 1 is input at the mobile terminal owned by the user, in other words, the input is performed on behalf of the mobile terminal 13 used to the operation. Thus, the burden of inputting the destination is reduced.

FIG. 16 is a block diagram showing a system configuration including an unmanned terminal according to the eighth to tenth embodiments of the present invention. In the figure, reference numeral 7a denotes a connection portion (wireless communication port, connection jack, etc.) with a mobile terminal 13 such as a mobile phone, a simple mail terminal, or a mobile PC. The portable terminal 13 used here is configured to be capable of inputting destination information such as a name, a zip code, and an address, and is provided with a PIM (Personal Information Man).
ager) A function having a function of transferring the destination information managed by the function to the outside or a function of transferring the input destination information to the outside each time the input is performed is adopted. The method of transferring the destination information to the outside is realized by communication by cable connection or wireless communication.

Hereinafter, the flow of the process of the eighth embodiment will be described with reference to the drawings. FIG. 17 is a flowchart showing the flow of the process according to the eighth embodiment of the present invention. The user performs an electronic shopping operation (selection process of goods / services) using the unattended terminal 1 (S171). After this operation is completed, in the destination input stage, an address / name input method selection for selecting either to input the address / name from the unmanned terminal 1 or to input the address / data by data transfer from the portable terminal 13 A screen is displayed (S172). Here, when a selection to input from the unmanned terminal 1 is made, a telephone number, a postal code, an address, and a name are input, for example, by the method described in the first to seventh embodiments. (S173 to S176). The detailed description in this case is omitted because it is the same as above.

When the selection to input by transfer from the portable terminal 13 is made, the unmanned terminal 1 is in a state of waiting for transfer of external destination information (S177). On the other hand, the user selects and inputs from the mobile terminal 13 that the input is to be made by transfer, and then inputs the input unit
The user inputs the destination information while operating the display section 13b by operating the display section 13b. When the destination information already registered in the portable terminal device 13 is used, the input operation can be omitted by selecting from the registered destination information. Further, the number of destination information is not limited to one, and a plurality of destination information may be input (selected). Then, the mobile terminal 13 in a state where the destination information is input / selected is set to a state in which the information can be transferred, and is loaded or connected to the unmanned terminal 1,
Transfer destination information.

The unattended terminal 1 takes in the destination information transferred from the portable terminal 13, checks the content (S 178), and displays it at the input location on the destination information input screen of the display 2. The content check specifically checks, for example, whether there is any omission in the postal code or the like. If there is an input omission, the postal code DB 6b and the like are checked based on the address taken in at the same time. The postal code is referred to and automatically displayed, and displayed on the display 2. Also,
If any mistake is found (for example, the captured postal code and address do not match the address specified by the postal code, etc.), a confirmation message is displayed on the display 2 and the user is requested to correct the contents. Prompt. In this case, the user corrects the contents according to the instruction. When the automatic calibration can be performed based on the various DBs 6a to 6d, the automatic calibration may be performed by the unmanned terminal 1.

The portable terminal 13 is configured to be able to designate and transfer a plurality of pieces of destination information in a batch.
Performs processing for a plurality of transferred cases. In addition, mistakes found during the content check include, for example, input of information that does not seem to be the destination, input of information such as an address that does not exist, garbled characters at the time of transfer, transmission data editing error on the portable terminal side, and the like. Applicable.

After checking the above contents, the unmanned terminal 1 displays an inquiry screen as to whether or not there is addition or re-input of other destinations, and the user performs input based on the display screen (S1).
79). Here, if the input with addition or re-input is performed, the process returns to step S177, and if the input without addition or re-input is performed, the transaction content is displayed on the display 2 (S180). Prompts the user to confirm.
The user checks the transaction contents, and if there is an item that needs correction, selects the correction item and corrects the content (S18).
1). The detailed flow of this content correction processing is the same as steps S129 to S131 in FIG. Then, the user confirms the necessity of storing the destination information input this time (S18).
2) If no storage is required, terminate the process and
If storage is required, the mobile terminal 13 is set to the receiving state and connected to the unmanned terminal 1. Then, unattended terminal 1
Transfers the destination information to the portable terminal 13 and
(S183). This transfer is
When a plurality of pieces of destination information are input, they are transferred collectively. The portable terminal 13 registers and stores the received data in a memory by its own function.

In the eighth embodiment, an input operation involving conversion of a kanji character such as an address or a name can be performed by proxy using a self-owned portable terminal 13 used to the operation. For this reason, it is possible to input a destination with ease without being confused by the operation. In addition, since the input method for the user's own mobile terminal 13 is more familiar than the operation for the unmanned terminal 1, the effect of shortening the input time can be expected.

Further, many of the simple mail terminals and portable PCs have a PIM function for managing information such as addresses. In the eighth embodiment, the information provided by the PIM function is reused as destination information. So you can
An effect that input of destination information can be reduced can be expected. Also,
Among the mobile terminals 13, the mobile phone has been dramatically improved in functions such as the Internet connection, and it is conceivable that the PIM function will be mounted on the mobile phone in the near future. If the PIM function is actually installed in the mobile phone, the destination inputless function in the unmanned terminal 1 can be provided widely.

Further, a plurality of pieces of destination information can be transferred collectively from the portable terminal 13, and the unmanned terminal 1 can process the plurality of pieces of destination information.

Further, since the function of checking the destination information taken in from the portable terminal 13 based on the destination DB 6a is provided, it is effective in finding an input omission or a description error and automatically correcting it. In other words, if there is a missing input such as a postal code, it can be automatically given, or a defect can be announced (message notification).

Embodiment 9 FIG. In the eighth embodiment, the destination information is input or selected while inputting or selecting the destination information while viewing the display unit 13b of the mobile terminal 13. However, the mobile terminal 13 generally has a small display unit 13b, There are cases where it is difficult to confirm. Therefore, in the ninth embodiment, the unattended terminal 1 directly accesses the memory of the portable terminal 13 and displays the contents of the memory on the display 2 of the unattended terminal 1. The configuration of the device is the same as that of the eighth embodiment.

Hereinafter, the processing flow of the ninth embodiment will be described with reference to the drawings. FIG. 18 is a flowchart showing the flow of the process according to the ninth embodiment of the present invention. The same processing steps as those of the eighth embodiment shown in FIG. 17 are denoted by the same step numbers. In addition, here, the parts different from the eighth embodiment will be mainly described, and the other parts will not be described because they overlap. In the present embodiment, the user selects the transfer from the mobile terminal 13 in the selection of the address / name input method,
The mobile terminal 13 is set in a state where it can be accessed from the unmanned terminal 1, and loaded (connected) to the unmanned terminal 1 (S19).
1, S192). When the user instructs to execute the process of “refer to portable terminal data”, the unmanned terminal 1 captures personal management information managed by the portable terminal 13 and displays the information on the display 2 (S193). At this time, a list is displayed as needed. The user selects a desired destination from the displayed personal management information (S194). In this case, a plurality of destinations can be selected. The unattended terminal 1 takes in the selected destination information and checks the contents. The operation after this check is the same as that of the eighth embodiment, and the description is omitted.

According to the ninth embodiment, substantially the same functions and effects as those of the eighth embodiment can be obtained, and the portable terminal 1
3 is displayed in a list on the display unit 2 of the unattended terminal 1, so that selection is easy and operability is improved, erroneous selection of a destination is eliminated, and destination selection is facilitated (improvement of visibility, list display). Etc.).

Embodiment 10 FIG. Embodiments 8 and 9 above
Has reduced the burden of address entry by using the mobile terminal 13 owned by the user. However, each user must carry the mobile terminal 13 at all times. Is connected to the unattended terminal 1. Therefore, in the tenth embodiment, the user uses the portable terminal 13.
The input unit 3 of the unmanned terminal 1 is configured as an input unit having the same operability as the mobile terminal 13 in consideration of the fact that the user is accustomed to the use of the terminal.

FIG. 19 is an external perspective view of an unmanned terminal according to Embodiment 10 of the present invention. In the unmanned terminal 1 according to the tenth embodiment, the input unit 3 shown in the figure is composed of two types of keyboards. One is a keyboard 14 that conforms to the JIS keyboard that supports the Japanese language conversion function in consideration of those who are familiar with the operation of mobile PCs and simple mail terminals. Keypad with telephone-type numeric keys (input keys with several characters assigned to each numeric key, similar to a mobile phone) that allow Japanese input and conversion in consideration of people who are used to typing. Fifteen. Note that the keyboard 14 may be a small keyboard mounted on the simple mail terminal, and in this case, it is possible to incorporate the keyboard 14 into the unmanned terminal 1 with a small space.
Also, in the case of a telephone-arranged numeric keyboard 15, it is possible to form a mobile phone so that it can be gripped in consideration of the fact that the thumb is mainly moved to input characters.

The processing flow of the tenth embodiment thus configured will be described with reference to the drawings. FIG. 20 is a flowchart showing a flow of processing according to the tenth embodiment of the present invention. The user performs an electronic shopping operation (selection process of goods / services) using the unattended terminal 1 (S20).
1). After this operation, in the input device selection screen displayed in the destination input stage, “a. Input using screen”, “b. Input using JIS keyboard”,
A desired input device is selected from "c. Input using numeric keyboard" (S202), and a telephone number, a postal code, an address, and a name are sequentially input from the selected input device (S203 to S206). Steps S203 to S2
06 is input by, for example, the method using various DBs and cards described in the first to ninth embodiments, the method using the portable terminal device 13, or the like.

The unattended terminal 1 checks the input information, accesses the destination DB 6a or the like referred to by the unattended terminal 1 if necessary, performs automatic display and input contents check, and inputs the user information. To help. Then, the contents of the transaction are displayed on the screen (S207), and the user is prompted for confirmation. The user checks the transaction contents, and if there is an item that needs correction, selects the correction item and corrects the content (S20).
8). The detailed flow of this content correction processing is the same as steps S129 to S131 in FIG. After the correction is completed, the user confirms whether or not the destination information input this time is to be reused (S209). If there is no reuse, the process is terminated as it is. The destination information is stored by the various destination reuse methods (destination card issuance, destination server 11 management, IC card recording, registration in the portable terminal 13) described in 5 to 9 (S210), and the process is terminated.

According to the tenth embodiment, portable terminal 1
The user can input characters using the same operation input as the mobile terminal 13 with the unmanned terminal 1 without carrying the terminal 3, so that the destination information can be input in a familiar operation environment, and a sense of resistance to the operation is obtained. Can be eliminated, and the time for the input operation can be reduced. Further, by mounting the grip-type input numeric keyboard 15 imitating a mobile phone, it is expected that the use of the unmanned terminal 1 will be promoted in terms of design and topicality.

Embodiment 11 FIG. In the eleventh embodiment, a telephone unit (handset unit) 21 that can further communicate with the center on the unmanned terminal 1 of FIG. 1 and a scanner unit (form reading unit) including an image scanner for reading a handwritten form by a user 22, and transfers the handwritten form image read by the scanner unit 22 to a terminal capable of image processing (hereinafter, referred to as a remote terminal 23) installed in an operation center or the like via a communication line. The electronic character (characterized) character (destination information) transmitted from the remote terminal 23 is fetched and displayed. FIG. 21 shows Embodiment 11 and Embodiments 12 and 13 described later. 1 is a block diagram of a system configuration including the unmanned terminal 1 of FIG.

The remote terminal 23 is a terminal for proxy input of the handwritten form image transmitted from the unmanned terminal 1, that is, a terminal for converting it into electronic characters. A method of inputting a handwritten form image while viewing it on a screen, and a method of performing OCR recognition of handwritten characters in a handwritten form image, correcting the recognition result, and converting the image into electronic characters (characterization) are adopted.

Hereinafter, the processing flow of the eleventh embodiment will be described with reference to the drawings. FIG. 22 is a flowchart showing a flow of processing according to the eleventh embodiment of the present invention. The user operates electronic shopping (products /
Service selection processing) (S211). After this operation is completed, an address / name input method is selected in the destination information input stage (S212). When "key input" is selected as the input method, the telephone number, postal code, address, and name are input by, for example, the method described in the first to tenth embodiments (S213 to S216).
When "Read by hand" is selected, a screen for instructing entry of a form is displayed, and the user takes out the form for address entry installed near the unmanned terminal 1 from a tray or the like according to the instruction, and writes the form. Fill in (S217). The form may be discharged from the unmanned terminal 1 every time a destination is input. The user loads the completed handwritten form into the scanner unit 22 of the unattended terminal 1 (S21).
8). Then, the unmanned terminal 1 reads the form using the scanner unit 22 (S219), and transfers the form image to the remote terminal 23 of the operation center via the communication line (S2).
20).

FIG. 23 is a diagram showing an operation flow in the remote terminal of FIG. Operation center remote terminal 2
3 receives the form image from the unattended terminal 1 (S2
21), convert the handwritten information into electronic characters (characterization)
(S222). This electronic characterization (characterization) is performed by a method of performing OCR recognition or a method of an operator confirming a form image and performing key input. The operator of the remote terminal 23 of the operation center checks the contents converted into electronic characters (characterized) on the display screen (S223),
If necessary, the contents are confirmed by telephone to the user of the unmanned terminal 1, and then the destination information converted into electronic characters (characterized) is transmitted to the unmanned terminal 1 (S224).

Here, the description returns to FIG. The unmanned terminal 1 receives the electronically coded (characterized) destination information transmitted from the remote terminal 23 (S225), and displays the electronically coded destination information on the remote terminal 23 side on the display 2.
Is displayed at the destination information input location on the display screen (S22).
6). The user confirms the destination information (S227), and if there is a correction, specifies the correction part by tracing the corresponding place on the display screen with a finger (the display 2 is of a type with a built-in touch panel) ( S228), a correction request is made to the operation center. On the display unit of the remote terminal 23 of the operation center, the characters corresponding to the corrected portion are displayed in a reversed manner, displayed in a different color, and highlighted, so that the corrected portion can be easily understood by the operator of the operation center. You. In the operation center, the correction processing of the correction part is performed according to the method described in the above step S222, and the destination information reflecting the correction content is displayed on the unmanned terminal 1 (S229). The subsequent operations in steps S229 to S232 are the same as those in steps S207 to S210 in the tenth embodiment shown in FIG. 20, and the description will not be repeated here.

According to the eleventh embodiment, the contents handwritten in the form are converted into electronic characters on the operation center side and returned to the unmanned terminal 1, so that the user can use the key operation on the unmanned terminal 1 to operate in Japan. Unattended terminal 1 that is free from word input and has the same feeling as writing a slip on a bookkeeping table by hand
, The destination can be input, and an unfamiliar machine, such as an elderly person or a handicapped person, can be used, and an effect that the unmanned terminal 1 is widely used can be expected. Also,
The destination information is input on behalf of the operation center, and the user only needs to confirm the contents, so that the operation burden on the user is reduced.

In the operation center, the character corresponding to the correction point is displayed with the character decoration, so that it can be displayed in an easy-to-understand manner for the operator and the terminal user.

Embodiment 12 FIG. In the twelfth embodiment, all or a part of the address is searched from the destination DB 6a and the zip code DB 6b using the telephone number and the zip code input by the user as a key, and the address content is printed out on a form. ,
The form is designed to have the user fill in the form by hand. Subsequent operations are the same as in the eleventh embodiment.
Based on the form, the operation center performs proxy input for electronic characters.
The configuration of the unmanned terminal 1 is the same as that of FIG.

Hereinafter, the processing flow of the twelfth embodiment will be described with reference to the drawings. FIG. 24 is a flowchart showing the flow of the process according to the twelfth embodiment of the present invention. The user operates electronic shopping (products /
Service selection processing) (S241). After this operation is completed, a screen prompting the input of the destination telephone number and postal code is displayed on the display 2 of the unmanned terminal 1, and the user inputs the destination telephone number and postal code according to the display screen ( S242, S243). The unmanned terminal 1 collates with the destination DB 6a, the postal code DB 6b, etc. based on the input telephone number and postal code, and automatically displays the corresponding address (S244). Here, the range to be automatically displayed is set in advance, and the range can be set arbitrarily. Subsequently, a screen for selecting either "key input" or "handwriting reading" as an address input method is displayed, and the user selects a desired input method (S245).
Here, when "key input" is selected, the address (additional) and the name are input by, for example, the method described in the first to tenth embodiments (S246, S247).

When "handwriting reading" is selected,
The form for address entry printed with the relevant address (the address displayed on the screen in step S214a) is printed out from the print unit 5 (S248). The user receives the printed form for address entry and makes a handwritten entry (S24).
9). Operations at the remote terminal 23 subsequent to steps S250 to S260 and step S252 are the same as the operations at steps S218 to S232 of the twelfth embodiment shown in FIG. Omitted.

According to the twelfth embodiment, the first embodiment
Almost the same operation and effects as those of No. 1 are obtained, and the destination DB
6a and the postal code DB 6b, etc., the address content is printed and output on a form. In contrast to the above-described embodiment 11 in which the user needs to fill out all the items on the form, the present embodiment 12 According to this, it is possible to omit part (or all) of the entry of the address, thereby reducing the burden of handwriting and reducing erroneous writing.

Embodiment 13 FIG. In the above-described eleventh and twelfth embodiments, the destination information is written in the form for handwriting, but the management and collection work of the form is difficult,
In addition, since a medium is involved, there is a fear that a trouble may occur due to the conveyance of the medium. Therefore, in the thirteenth embodiment, the input unit is configured by a touch panel on which a font image can be written by touching the screen of the display unit 2 (that is, the display unit 2 is configured with a built-in touch panel). The handwriting can be entered on the screen, the font image input from the touch panel is transferred to the operation center, and the operation center side substitutes the electronic characters for electronic characters.

Hereinafter, the processing flow of the thirteenth embodiment will be described with reference to the drawings. FIG. 25 is a flowchart showing a flow of processing according to Embodiment 13 of the present invention. Since the thirteenth embodiment is basically the same as the twelfth embodiment, the following description focuses on the differences from the twelfth embodiment. In the thirteenth embodiment, the delivery destination (destination) of the purchased product (including the service) after the selection process of the product / service is performed.
Of the telephone number and postal code of the user (S261 to S26)
3). Then, the corresponding address based on the input telephone number and postal code is searched from various DBs, and the display 2 of the unmanned terminal 1 is searched.
Is automatically displayed (S264). Subsequently, a screen for selecting either "key input" or "fingerwriting input" as an address input method is displayed, and the user selects a desired input method (S265). If "key input" is selected, the address (additional) and the name are input by the method described in the first to tenth embodiments (S266, S267).

When "input with finger" is selected, the character image of the destination is input by tracing the finger on the touch panel with a finger or a pen (S268). The unmanned terminal 1 reads the finger-written character image and transfers it to the remote terminal 23 of the operation center (S269). The operation on the remote terminal 23 side of the operation center receiving the finger-written character image is as follows.
The operation is the same as that of the twelfth embodiment shown in FIG. Further, the operation of the unmanned terminal 1 after receiving the destination information converted into electronic characters by the remote terminal 23 (steps S270 to S2)
77) is the same as in the twelfth embodiment, and a description thereof will be omitted.

In the thirteenth embodiment, when the image information is converted into electronic characters (characters) on the remote terminal 23 side of the operation center, OCR recognition and key input are possible. Step S27
In the content correction processing of No. 5, it is possible to select a correction method of correction by key input or correction by screen touch (for example, finger writing, pen touch). In the content correction processing in the eleventh and twelfth embodiments, any of the correction methods of the key input and the screen touch can be similarly selected.

In the eleventh and twelfth embodiments, the processing of the handwritten form is involved, and the work of providing the form (stationary, printout, etc.), requesting user's work outside the terminal operation, reading and collecting the handwritten form occurs. I do. For this reason, consideration must be given to handling of handwritten media and handling of obstacles associated with reading / collecting forms, and the operational load has increased. On the other hand, in the thirteenth embodiment, since handwriting input on the screen can be realized, form management is avoided, and the structural handling for medium handling is released. Also, paperless operation can be realized. Further, the user can input the destination as a series of operations on the unmanned terminal 1, and the operation of taking out or attaching a form can be omitted and the operation can be facilitated. Further, since a form is not required, an effect of avoiding the above-mentioned troublesomeness due to handling the form can be expected.

Embodiment 14 FIG. In the fourteenth embodiment, the destination information is obtained from a general card (for example, a cash card, a credit card, a house card, a government card, a resident card, etc .; hereinafter, referred to as a customer card) in which a zip code, an address, a name, and the like are stored. It is read and used as destination information. The house card is a member card that can be used by a specific company within the company or company group, and specifically includes, for example, a gas station member card and a rental shop member card. The administration card is a card intended for use in administration and the like, and corresponds to a health insurance card, a license card (not present), etc. which will be made into a card in the future.
In addition, the resident card is an ID card for residents, and is assumed to be a card (currently not present) that holds resident's card information and the like and functions as an identification card.

FIG. 26 is a block diagram showing a system configuration including an unmanned terminal according to Embodiment 14 of the present invention. The same parts as those in FIG. 1 are denoted by the same reference numerals, and description thereof will be omitted. The unmanned terminal 1 according to the fourteenth embodiment is connected to a host computer 31 from a communication unit 7 via a communication line, and is configured to be able to link with customer information managed by the host computer 31. Here, the host computer 31 refers to the host computer 31 of the customer card issuing company used in the unmanned terminal 1.

The operation of the fourteenth embodiment will be described below with reference to the drawings. FIG. 27 shows Embodiment 14 of the present invention.
3 is a flowchart showing the flow of the processing of FIG. The user
The electronic shopping operation (product / service selection process) is performed on the unmanned terminal 1 (S281). Thereafter, at the destination input stage, card information provided for each user, such as a membership number, a resident number, an account number, etc., is read from the customer card inserted during the electronic shopping operation (S282). Then, it communicates with the host computer 31 based on the read card information, searches the host management information (S283), and receives the destination information of the corresponding user. The unmanned terminal 1 displays the received destination information at the destination information input location on the display screen of the display 2 (S28).
4). When reading the customer card, the user may be required to input a personal identification number or a password for personal authentication as necessary.

The user corrects the displayed destination information as necessary (S285). In this content correction process, if there is an item that needs to be corrected, the item is selected and corrected. The detailed flow is the same as the process of steps S129 to S131 in FIG. I do. If there is a change in the address or the like, the host information is updated as necessary after confirming whether or not the address is to be changed.

Next, the user selects a desired delivery destination from “addressed to himself / herself” or “addressed to another person” from the delivery destination selection screen displayed on the unmanned terminal 1 (S28).
6). If “addressed to self” is selected here, the process proceeds to step S292, which will be described later, and proceeds to step S283.
The transaction content including the address information of the user searched for in the step is displayed. If "to another person" is selected, then the telephone number, postal code, address, and name of the delivery destination are individually input (S287-S290). This step S287-S2
The input of 90 is performed by, for example, the various destination input methods of Embodiments 1 to 13 (various DB linkage, use of destination card / IC card,
This is performed by linking with the destination server, transferring mobile phone data, and performing input substitution (handwritten image, fingerwritten image) at the operation center.

If there is an additional destination (S2
91), that is, if it is desired to input a plurality of delivery destinations, the process returns to step S286, and the destination is again input. When there is no addition or when input of all the delivery destinations is completed, the transaction content is displayed (S292), and the user confirms it. Subsequent steps S293 to S295
Are performed in steps S208 to S2 of the eleventh embodiment.
The description is the same as that of FIG. 10, and the description is omitted here.

According to the fourteenth embodiment, the host computer 31 operates on the basis of the individual information (eg, membership number, resident number, account number, etc., which varies depending on the card) registered in the customer card held by the user. Since the customer information managed is searched, the destination information such as the address of the user included in the customer information is acquired and displayed as the input information at the destination information input location. In the case of self-addressing, the burden of input is released.

Further, from the viewpoint of the user, the address registered at the time of issuing the customer card (at the time of use registration) is automatically used as a destination in the case where the customer card is issued (at the time of use registration). Despite the fact that the address was delivered when the customer card was issued, dissatisfaction due to the need to re-enter the address can be eliminated, and the convenience of the user can be improved by eliminating the trouble of inputting. Can be improved.

Embodiment 15 FIG. In the fourteenth embodiment, the destination input is automated when the destination is addressed to the user (addressed to the user). However, in the fifteenth embodiment, the same applies to the case where the destination is addressed to another person. It is possible to correspond to.

At present, a service for automatically displaying a corresponding kana name by inputting an account number in inputting a name of a transfer destination in a transfer process of a financial institution is already provided. Similarly, in the destination input in the electronic shopping in the unmanned terminal 1, the customer number (hereinafter, collectively referred to as a customer number) such as an account number, a member number, a resident number, etc. is input to correspond to each system. It is considered that address information (destination information) can be extracted from the customer information managed by the host computer 31 and automatically displayed. Since this method is based on the input of a customer number, it can be carried out irrespective of its own address or another party as long as the customer number is known. However, due to security considerations, in an automatic search using a customer number as a key, addresses are not displayed, only names are automatically displayed, and addresses within a preset range (for example, up to municipalities) are displayed. , Full name, and check the consistency of key information other than customer number (ex. Kana name, etc.)
It is also necessary to take measures such as automatic display in a setting range according to the result.

The operation of the fifteenth embodiment will be described below with reference to the drawings. FIG. 28 is a flowchart showing the flow of the process according to the fifteenth embodiment. Step S
The operations from 301 to S305 are the same as those from Steps S281 to S285 in the fourteenth embodiment, and a description thereof will be omitted. In step S306, a delivery destination is selected (S306). If "address to self" is selected here, the process proceeds to step S319 described later, and the transaction content including the destination information of the user searched in step S303 is displayed. If "to another person" is selected, it is confirmed whether or not the customer number is known (S30).
7) If the user does not know, the user inputs the telephone number, postal code, address, and name of the delivery destination individually (S308 to S3).
11). The input in steps S307 to S311 is performed by, for example, the various destination input methods (various DBs) in the first to thirteenth embodiments.
Interlocking, destination card / IC card usage, destination server interlocking,
This is performed by mobile phone data transfer and input agency (handwritten image, fingerwriting image) at the operation center.

On the other hand, if the customer number is known,
The customer number (for another person) of the delivery destination is input (S312).
The unmanned terminal 1 communicates with the host computer 31 to check whether the customer number input by the user exists in the storage unit of the host computer 31 (S31).
3) If the user wants to check the presence, the user inputs the name of kana (S314). The name entered here is to be entered as an item for checking the matching between the customer number and the address information to be specified as the destination, and may be other items.

The unmanned terminal 1 communicates with the host computer 31 to check the consistency between the kana name input by the user and the kana name of the customer information managed by the customer number (S315). If the matching check is OK, the destination information in a preset range (for example, only the kanji name, only the kanji surname, the outline address and the kanji name, etc.) is displayed (S316). The user confirms the displayed content and performs supplementary input (S317). If each of the checks in steps S313 and S315 is unsuccessful, the process proceeds to step S308 to input each data (S308 to S311).

If there is an additional destination (S3
18) In other words, if it is desired to input a plurality of delivery destinations, the process returns to step S307 to input the destination again. When there is no addition and when input of all the delivery destinations is completed, the transaction content is displayed (S319), and the user confirms it. Subsequent steps S319 to S322
The operations in steps S230 to S2 of the eleventh embodiment are
32, the description is omitted here.

According to the fifteenth embodiment, the first embodiment
4. The same operation and effect as those of No. 4 are obtained, and the customer information managed by the host computer 31 is searched using the customer number as a key, and is used for inputting a destination.
The customer information can be extracted from the customer number, not only to the self, but also to the other party, and the Japanese input processing for address entry can be greatly reduced, shortening the processing time and simplifying terminal operation. it can.

In the fifteenth embodiment, an example has been described in which the destination is automatically displayed by inputting the customer number when the delivery destination is “to another party”. It can be handled by operation.

Further, in each of the above-described embodiments, a case where destination information is input in electronic shopping has been described as an example. However, the present invention is not limited to this. For example, an unmanned terminal 1 installed in a financial institution or the like may be used. Of course, it is also possible to input the destination information in the transfer or transfer transaction in.

[0113]

As described above, according to the present invention, it is possible to easily input destination information by using a destination database.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of an unmanned terminal according to Embodiments 1 to 6 of the present invention.

FIG. 2 is a flowchart illustrating a flow of a process according to the first embodiment of the present invention.

FIG. 3 is a flowchart showing a flow of a process according to a second embodiment of the present invention.

FIG. 4 is a flowchart illustrating a flow of a process according to a third embodiment of the present invention.

FIG. 5 is a diagram showing a screen flow when a destination is input according to the fourth embodiment of the present invention.

FIG. 6 is a flowchart showing a flow of processing according to a fifth embodiment of the present invention.

FIG. 7 is a diagram showing an operation flow when a destination card is issued by a prior application.

FIG. 8 is a diagram showing an operation flow when a destination card is used (utilized).

FIG. 9 is a flowchart showing a flow of a process according to the sixth embodiment of the present invention.

FIG. 10 is a diagram showing an operation flow at the time of issuing an IC card or registering destination information by prior application.

FIG. 11 is a diagram showing an operation flow when using (utilizing) registration information in an IC card.

FIG. 12 is a block diagram illustrating a system configuration including an unmanned terminal according to a seventh embodiment of the present invention.

FIG. 13 is a flowchart showing a flow of processing according to the seventh embodiment of the present invention.

FIG. 14 is a diagram showing an operation flow at the time of registering destination information by a prior application.

FIG. 15 is a diagram showing an operation flow when using (utilizing) registration information.

FIG. 16 is a block diagram illustrating a system configuration including an unmanned terminal according to Embodiments 8 to 10 of the present invention.

FIG. 17 is a flowchart illustrating a flow of a process according to the eighth embodiment of the present invention.

FIG. 18 is a flowchart showing a flow of processing according to the ninth embodiment of the present invention.

FIG. 19 is an external perspective view of an unmanned terminal according to Embodiment 10 of the present invention.

FIG. 20 is a flowchart showing a flow of processing according to the tenth embodiment of the present invention.

FIG. 21 is a block diagram illustrating a configuration of an unmanned terminal according to Embodiment 11 of the present invention.

FIG. 22 is a flowchart showing a flow of processing according to the eleventh embodiment of the present invention.

FIG. 23 is a diagram showing an operation flow in the remote terminal of FIG. 21.

FIG. 24 is a flowchart showing a processing flow according to the twelfth embodiment of the present invention.

FIG. 25 is a flowchart showing a flow of processing according to Embodiment 13 of the present invention.

FIG. 26 is a block diagram illustrating a system configuration including an unmanned terminal according to Embodiment 14 of the present invention.

FIG. 27 is a flowchart showing a flow of processing according to Embodiment 14 of the present invention.

FIG. 28 is a flowchart showing a flow of processing according to Embodiment 15 of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Unattended terminal 2 Display 3 Input part 4 Card reader / writer part 5 Printing part 6 Storage part 6a Address DB 6b Postal code DB 6c Last name DB 6d Apartment name DB 6e, 12 Destination management DB 7 Communication part 7a Connection part 11 Destination Server 13 Mobile terminal 14 Keyboard 15 Numeric keyboard 21 Telephone section 22 Scanner section 23 Remote terminal 31 Host computer

Claims (35)

[Claims] An unmanned terminal for inputting destination information, comprising: a display for displaying a destination information input screen; an input unit for inputting a search keyword; a telephone number and destination information in advance. A destination database to be registered, a destination database is searched based on the search keyword input from the input unit, destination information corresponding to the search keyword is extracted from the destination database, and the destination displayed on the display unit is displayed. An unattended terminal, comprising: a control unit that performs control to display the information at an input location on an information input screen. 2. The unattended terminal according to claim 1, wherein, when displaying the destination information on the display, the control unit displays the destination information in a range set as an automatic display range in advance. 3. The input unit inputs predetermined information on a destination in addition to the search keyword. When displaying the destination information on a display unit, the control unit registers the predetermined information and the destination information in the destination database. The unattended terminal according to claim 1 or 2, wherein the automatic display is judged to be appropriate when the coincidence with the information being judged is judged, and when it is judged that the information is coincident, the automatic display is judged to be appropriate. 4. The unattended terminal according to claim 1, wherein the search keyword is a destination telephone number. 5. The unmanned terminal according to claim 3, wherein the predetermined information is a postal code. 6. A destination database in which a telephone number, the destination information, and a reading of a name are registered in place of the destination database, wherein the control unit displays the name of the destination information on a display device. Judgment of the reading of the name input from the input unit as the predetermined information and the reading registered in the destination database are determined, and when it is determined that they match, the display of the name is determined to be valid and displayed. The unattended terminal according to claim 3, wherein the operation is performed. 7. A destination is input as to whether or not the destination is the head of the household, and the control unit displays the destination information on the display when the input is that of the head of the household. 7. The unmanned terminal according to claim 1, wherein both the last name and the first name are displayed in the name display, and only the last name is displayed in the case of input that the user is not the head of the household. Machine. 8. The control unit, when displaying the destination information on the display, first displays an address of the destination information, and displays a name when the address is not corrected. An unmanned terminal according to any one of claims 1 to 7. 9. An unmanned terminal for inputting destination information, comprising: a destination database in which an address and a name including a telephone number and a postal code are registered in advance; a display; and an address registered in the destination database. Based on the information, a control unit that performs control to sequentially display a selection screen for selecting a destination prefecture, city, town, village, a street, and an address on the display, and sequentially based on each screen displayed on the display. An input unit for making a selection and inputting a destination address. 10. A condominium name database in which a plurality of condominium names are registered. Each selection screen displays a prefecture name, a municipal name, and a condominium name based on the destination database and the condominium name database, respectively. The unmanned terminal according to claim 9, wherein buttons are displayed in the order of the Japanese syllabary. 11. An unattended terminal for inputting destination information, a display for displaying a destination information input screen, an input unit for inputting destination information on the destination information input screen, and the input unit An issuing unit that records the destination information input from the destination card and issues it, a reading unit that reads the destination information from the destination card when the destination card is inserted, and the destination information that is read by the reading unit. An unattended terminal comprising: a control unit for performing control to display input information at an input location of a destination information input screen. 12. The issuance unit records code information corresponding to the destination information instead of the destination information itself, and issues the destination card. The control unit determines the destination information from the code information read from the destination card. The unattended terminal according to claim 11, wherein the terminal is specified and displayed at an input location of the destination information input screen. 13. An unmanned terminal for inputting destination information, a display for displaying a screen, an input unit for inputting identification information, and an input by an operator based on a document written by a user. A control unit that connects to a destination management file in which the destination information is stored, and controls to take in the relevant destination information from the destination management file based on the identification information input from the input unit; An issuing unit that records and issues information on a destination card; and a reading unit that inserts the destination card and reads information stored in the destination card. The control unit reads the destination information read by the reading unit. An unattended terminal characterized by performing a control to display a message at a destination information input location on a display screen. 14. The terminal according to claim 11, wherein the destination card is a magnetic card. 15. The unmanned terminal according to claim 11, wherein the destination card is constituted by an IC card. 16. The unattended terminal according to claim 14, wherein a plurality of pieces of destination information are registered in the destination card. 17. The unattended terminal according to claim 15, wherein the destination card is used also as another IC card such as a cash card already held by the user. 18. The personal management information is registered in the IC card in advance, and the control unit displays the personal management information read from the IC card as destination information in an input location on a display screen. The unattended terminal according to claim 17, characterized in that: 19. An unmanned terminal for inputting destination information, a display for displaying a destination information input screen, an input unit for inputting destination information on the destination information input screen, and the input unit Is transmitted to the destination server via the communication line and registered in the destination server. When user-specific identification information is input by the user, the corresponding destination information is transmitted based on the identification information. An unattended terminal comprising: a control unit configured to perform control for capturing from a destination server and displaying the captured destination information at an input location of the destination information input screen. 20. The control unit transmits transaction information on the unmanned terminal including the input destination information to a destination server to manage the history, and displays the history information on a display when the unmanned terminal is used. 20. The unattended terminal according to claim 19, wherein: 21. The unattended terminal according to claim 19, further comprising a printing unit that prints out a list of destination information managed by the destination server. 22. An unmanned terminal for inputting destination information, comprising: a display for displaying a screen; a connection unit for connecting a mobile terminal; and a mobile terminal connected to the connection unit. Capturing the destination information selected on the portable terminal by data transfer,
An unattended terminal comprising: a control unit for controlling the display of the fetched destination information at a destination information input location on a display screen of the display unit. 23. A destination database in which a telephone number and destination information are registered in advance. The control unit checks the destination information fetched from the portable terminal, and determines that there is no input, 23. The unattended terminal according to claim 22, wherein the information is displayed after being calibrated based on the information stored in the destination database, and when it is determined that there is a description defect, the user is notified by displaying the fact. Machine. 24. An unmanned terminal for inputting destination information, comprising: a display for displaying a screen; a connection unit for connecting the mobile terminal; and a mobile terminal connected to the connection unit. The destination information is fetched from the memory by data transfer and displayed on the display unit as a list. When desired destination information is selected from the list,
An unattended terminal, comprising: a control unit that controls the display of the destination information at a destination information input location on a display screen of a display device. 25. An unmanned terminal for inputting destination information, wherein an input unit for inputting the destination information is constituted by a numeric keyboard having a Japanese conversion function equivalent to a mobile phone capable of inputting characters. An unattended terminal characterized in that the destination information can be input with an operation input equivalent to that of a mobile phone. 26. The unattended terminal according to claim 25, wherein the input unit is formed in a mobile phone type and is configured to be grippable. 27. An unmanned terminal for inputting destination information, comprising: a display for displaying a screen; a form reading unit for reading destination information handwritten on a form as image data; A communication unit that transmits the read image data to the host computer and converts the image data into electronic characters on the host computer side, and receives the electronic character data; and inputs the character data received by the communication means into the destination information on the display screen of the display. An unattended terminal, comprising: a control unit for performing control to display the location. 28. An unmanned terminal for inputting destination information, comprising: a display for displaying a screen; an input unit for inputting information on a destination; and a predetermined database based on the information input from the input unit. A control unit that searches for a part of the destination information, prints a part of the destination information specified by the control unit on a form, and outputs the form. A form reading unit that reads the input destination information as image data, and transmits the image data read by the form reading unit to the host computer, converts the image data into electronic characters on the host computer, and receives the electronic characterized destination information. The control unit performs control to display the destination information received by the communication unit at a destination information input location on a display screen of a display device. Unmanned terminal and features. 29. The information on the destination input from the input unit is a telephone number and / or a postal code, and the predetermined database stores the telephone number, the address including the postal code, and the name in which the name is registered. 29. The unattended terminal according to claim 28, wherein the terminal is a postal code database in which a database and / or a postal code and an address up to a street specified by the postal code are registered. 30. An unmanned terminal for inputting destination information, comprising: a display having a built-in touch panel; and destination information handwritten on the touch panel of the display being transmitted to a host computer, wherein the host computer transmits the destination information. A communication unit that converts the electronic information into the electronic character and receives the electronic characterized destination information; and a control unit that controls the display of the destination information received by the communication unit at an input location of the destination information on the display. An unattended terminal characterized by the following. 31. An unmanned terminal for inputting destination information, comprising: a display for displaying a screen; a reading unit for reading card information from an inserted card; and a host computer of an issuing company that issues the card. And a communication unit for communicating with the host computer based on the card information read by the reading unit via the communication unit, the customer information of the owner of the card managed by the host computer An unattended terminal, comprising: a control unit that controls the receiving and displaying of the destination information included in the customer information at a destination information input location on the display screen of the display unit. 32. An unattended terminal for inputting destination information, comprising: a display for displaying a screen; an input unit for inputting a customer number of a customer card; and an issuing company for issuing the customer card. A communication unit for communicating with the host computer; and a use unit that communicates with the host computer via the communication unit based on the customer number input from the input unit, and that corresponds to the customer number managed by the host computer. An unattended terminal comprising: a control unit for taking in customer information of a user and controlling to display destination information included in the customer information at a destination information input location on a display screen of the display unit. 33. The input section further inputs check information as an automatic display validity check item, and when displaying the destination information, the control section displays the customer information and the check information taken from the host computer when displaying the destination information. 33. The unattended terminal according to claim 31, wherein the terminal information is displayed when the match is determined, and the destination information is displayed when the match is determined. 34. The unattended person according to claim 31, wherein the control unit displays destination information in a preset automatic display range when displaying the destination information. Terminal. 35. The method according to claim 1, wherein the destination information includes an address including a postal code and a name.
4. The unmanned terminal according to any one of 4.