IN2013MU03265A - - Google Patents
Info
- Publication number
- IN2013MU03265A IN2013MU03265A IN3265MU2013A IN2013MU03265A IN 2013MU03265 A IN2013MU03265 A IN 2013MU03265A IN 3265MU2013 A IN3265MU2013 A IN 3265MU2013A IN 2013MU03265 A IN2013MU03265 A IN 2013MU03265A
- Authority
- IN
- India
- Prior art keywords
- ticket
- user
- attribute data
- support
- infrastructure
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/102—Entity profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
- H04L41/0645—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis by additionally acting on or stimulating the network after receiving notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/28—Restricting access to network management systems or functions, e.g. using authorisation function to access network configuration
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5074—Handling of user complaints or trouble tickets
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
IN3265MU2013 IN2013MU03265A (US07137100-20061114-P00030.png) | 2013-10-17 | 2013-10-17 | |
US14/494,762 US9531725B2 (en) | 2013-10-17 | 2014-09-24 | Optimizing infrastructure support based on authenticated access, validation and context related information retrieval |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
IN3265MU2013 IN2013MU03265A (US07137100-20061114-P00030.png) | 2013-10-17 | 2013-10-17 |
Publications (1)
Publication Number | Publication Date |
---|---|
IN2013MU03265A true IN2013MU03265A (US07137100-20061114-P00030.png) | 2015-07-03 |
Family
ID=52827414
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IN3265MU2013 IN2013MU03265A (US07137100-20061114-P00030.png) | 2013-10-17 | 2013-10-17 |
Country Status (2)
Country | Link |
---|---|
US (1) | US9531725B2 (US07137100-20061114-P00030.png) |
IN (1) | IN2013MU03265A (US07137100-20061114-P00030.png) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10380519B2 (en) * | 2015-03-26 | 2019-08-13 | Accenture Global Services Limited | Ticket solver system |
US10257055B2 (en) * | 2015-10-07 | 2019-04-09 | International Business Machines Corporation | Search for a ticket relevant to a current ticket |
US10929264B2 (en) * | 2016-09-14 | 2021-02-23 | International Business Machines Corporation | Measuring effective utilization of a service practitioner for ticket resolution via a wearable device |
US20190026365A1 (en) * | 2017-07-20 | 2019-01-24 | Wipro Limited | Method and system for generating an ontology for one or more tickets |
CN111125039B (zh) * | 2018-10-30 | 2022-06-10 | 华为技术有限公司 | 一种生成操作日志的方法及装置 |
Family Cites Families (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU2001268365A1 (en) | 2000-06-14 | 2001-12-24 | Verticore Technologies | Device and method for organizing and presenting worker tasks in a network-based portal environment |
US20070100782A1 (en) | 2005-10-28 | 2007-05-03 | Reed Tom M | Method and apparatus for workflow interactive troubleshooting tool |
US8494911B2 (en) * | 2007-06-29 | 2013-07-23 | Verizon Patent And Licensing Inc. | Dashboard maintenance/outage correlation |
US8856881B2 (en) | 2009-02-26 | 2014-10-07 | Genpact Global Holdings (Bermuda) Ltd. | Method and system for access control by using an advanced command interface server |
US8589196B2 (en) * | 2009-04-22 | 2013-11-19 | Bank Of America Corporation | Knowledge management system |
US20110093367A1 (en) * | 2009-10-20 | 2011-04-21 | At&T Intellectual Property I, L.P. | Method, apparatus, and computer product for centralized account provisioning |
US20110314440A1 (en) * | 2010-06-18 | 2011-12-22 | Infosys Technologies Limited | Method and system for determining productivity of a team associated with maintenance and production support of software |
US8474018B2 (en) * | 2010-09-03 | 2013-06-25 | Ebay Inc. | Role-based attribute based access control (RABAC) |
US20140039957A1 (en) * | 2012-08-03 | 2014-02-06 | International Business Machines Corporation | Handling consolidated tickets |
JP5486659B2 (ja) * | 2012-09-21 | 2014-05-07 | 株式会社 ディー・エヌ・エー | 再生管理装置およびこれに用いるプログラム |
US9075791B2 (en) * | 2012-12-20 | 2015-07-07 | Bank Of America Corporation | Enterprise concept definition management |
US9038169B2 (en) * | 2013-02-19 | 2015-05-19 | International Business Machines Corporation | Method and system for managing and controlling direct access of an administrator to a computer system |
-
2013
- 2013-10-17 IN IN3265MU2013 patent/IN2013MU03265A/en unknown
-
2014
- 2014-09-24 US US14/494,762 patent/US9531725B2/en active Active
Also Published As
Publication number | Publication date |
---|---|
US20150113628A1 (en) | 2015-04-23 |
US9531725B2 (en) | 2016-12-27 |
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