GB2618738A - Methods and systems for submitting and/or processing insurance claims for damaged motor vehicle glass - Google Patents
Methods and systems for submitting and/or processing insurance claims for damaged motor vehicle glass Download PDFInfo
- Publication number
- GB2618738A GB2618738A GB2313265.7A GB202313265A GB2618738A GB 2618738 A GB2618738 A GB 2618738A GB 202313265 A GB202313265 A GB 202313265A GB 2618738 A GB2618738 A GB 2618738A
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- GB
- United Kingdom
- Prior art keywords
- medium
- images
- vehicle
- glass
- user
- Prior art date
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/018—Certifying business or products
- G06Q30/0185—Product, service or business identity fraud
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Human Resources & Organizations (AREA)
- Entrepreneurship & Innovation (AREA)
- Finance (AREA)
- Tourism & Hospitality (AREA)
- Accounting & Taxation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Development Economics (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Technology Law (AREA)
- Data Mining & Analysis (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
Methods for submitting an insurance claim for damaged motor vehicle glass including: receiving a plurality of images associated with motor vehicle glass; performing image processing on each of the plurality of images to determine one or more of glass damage, glass type, and/or claim fraud; and submitting an insurance claim for motor vehicle glass repair or replace based on the glass type or damage, or flagging the claim as fraud. The present disclosure also provides a non-transitory computer readable storing instruction that when executed by a processor, causes a computer system to perform the method including: prompting a user for initial claim submission information, a plurality of images of portions of motor vehicle glass; performing image processing operations on each of the plurality of images to determine one or more of glass damage, glass type, and/or claim fraud; and submit or reject an insurance claim for glass repair.
Claims (14)
1. A non-transitory computer-readable storage medium storing instruction that, when executed by a processor, causes a computer system to perform the following method: prompt a user for vehicle glass vendor information; process the information to determine if the user is in possession of the vehicle and/or whether the glass of the vehicle needs to be repaired or replaced; if the user is in possession of the vehicle and a replacement is determined, the user is: prompted for the VIN number of the vehicle; and the VIN number is processed through third party data to determine the required part numbers; if the user is not in possession of the vehicle, the user is: prompted for the VIN number of the vehicle; prompted for photos of the vehicle, vehicle glass, and damaged portions; the captured photos are proceed to determine repair or replace; if replace, the VIN number is processed through third party data to determine the required part numbers; and if repair, the method ends.
2. The medium of claim 1 further comprising using a portion of a system or method for submitting an insurance claim to perform the method.
3. The medium of claim 1 wherein the vehicle glass vendor information can include a unique identifier to access the medium.
4. The medium of claim 1 wherein the prompted for photos of the vehicle, vehicle glass, and damaged portions designates the order of capture of the predefined images and assigns an identifier to each image that is associated with the predefined portion.
5. The medium of claim 1 wherein the performing image processing determines glass type, and the performing comprises obtaining one or more of the VIN# or Windshield Tag from one or more of the plurality of images and receiving information from a third-party database regarding the motor vehicle glass related to that VIN# or Windshield Tag.
6. The medium of claim 1 wherein the performing image processing determines glass damage, and the performing comprises identifying the number of instances of damage per image.
7. The medium of claim 6 further comprising determining the type of damage for each instance.
8. The medium of claim 7 wherein the types of damage can be one or more of a crack, a batwing chip, a bullseye chip, a halfmoon chip, a star chip, and/or a combo chip.
9. The medium of claim 1 wherein the performing image processing performs fraud analysis, and the performing comprises compiling individual inconsistencies in the claim submission, assigning a weight to each inconsistency, compiling the weighted inconsistencies and determining fraud based on the weighted inconsistencies.
10. The medium of claim 1 wherein the performing image processing further comprises performing machine learning and/or training using the plurality of images.
11. The medium of claim 10 wherein the machine learning comprises preparing additional images from the provided images.
12. The medium of claim 11 wherein the additional images can include one or more of flipped images, rotated images, color jittered images, and/or brightness or contrast changed images.
13. The medium of claim 10 further comprising performing image processing using trained processing circuitry.
14. The medium of claim 10 wherein the machine learning and/or training comprises augmenting the images received.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US17/198,114 US20210192455A1 (en) | 2019-09-09 | 2021-03-10 | Methods and Systems for Submitting and/or Processing Insurance Claims for Damaged Motor Vehicle Glass |
| PCT/US2022/019649 WO2022192472A1 (en) | 2021-03-10 | 2022-03-09 | Methods and systems for submitting and/or processing insurance claims for damaged motor vehicle glass |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| GB202313265D0 GB202313265D0 (en) | 2023-10-18 |
| GB2618738A true GB2618738A (en) | 2023-11-15 |
Family
ID=83227056
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| GB2313265.7A Pending GB2618738A (en) | 2021-03-10 | 2022-03-09 | Methods and systems for submitting and/or processing insurance claims for damaged motor vehicle glass |
Country Status (4)
| Country | Link |
|---|---|
| EP (1) | EP4305581A4 (en) |
| CA (1) | CA3210446A1 (en) |
| GB (1) | GB2618738A (en) |
| WO (1) | WO2022192472A1 (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP4485310A1 (en) * | 2023-06-27 | 2025-01-01 | Fiasco GmbH | Method and system for objective assessment of windshield damage using digital imagery and artificial intelligence |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20150317612A1 (en) * | 2006-05-31 | 2015-11-05 | Manheim Investments, Inc. | Computer-assisted and/or enabled systems, methods, techniques, services and user interfaces for conducting motor vehicle and other inspections |
| US20150332411A1 (en) * | 2007-04-20 | 2015-11-19 | Carfax, Inc. | Insurance Claims and Rate Evasion Fraud System Based Upon Vehicle History |
| US20180240194A1 (en) * | 2017-02-23 | 2018-08-23 | International Business Machines Corporation | Visual analytics based vehicle insurance anti-fraud detection |
| US20180260793A1 (en) * | 2016-04-06 | 2018-09-13 | American International Group, Inc. | Automatic assessment of damage and repair costs in vehicles |
| US10360601B1 (en) * | 2014-12-11 | 2019-07-23 | Alexander Omeed Adegan | Method for generating a repair estimate through predictive analytics |
| US10909673B2 (en) * | 2016-06-28 | 2021-02-02 | Ecoatm, Llc | Methods and systems for detecting cracks in illuminated electronic device screens |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20180040039A1 (en) * | 2016-08-08 | 2018-02-08 | Audatex North America, Inc. | Vehicle Component Partitioner |
-
2022
- 2022-03-09 CA CA3210446A patent/CA3210446A1/en active Pending
- 2022-03-09 EP EP22767946.1A patent/EP4305581A4/en active Pending
- 2022-03-09 WO PCT/US2022/019649 patent/WO2022192472A1/en active Application Filing
- 2022-03-09 GB GB2313265.7A patent/GB2618738A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20150317612A1 (en) * | 2006-05-31 | 2015-11-05 | Manheim Investments, Inc. | Computer-assisted and/or enabled systems, methods, techniques, services and user interfaces for conducting motor vehicle and other inspections |
| US20150332411A1 (en) * | 2007-04-20 | 2015-11-19 | Carfax, Inc. | Insurance Claims and Rate Evasion Fraud System Based Upon Vehicle History |
| US10360601B1 (en) * | 2014-12-11 | 2019-07-23 | Alexander Omeed Adegan | Method for generating a repair estimate through predictive analytics |
| US20180260793A1 (en) * | 2016-04-06 | 2018-09-13 | American International Group, Inc. | Automatic assessment of damage and repair costs in vehicles |
| US10909673B2 (en) * | 2016-06-28 | 2021-02-02 | Ecoatm, Llc | Methods and systems for detecting cracks in illuminated electronic device screens |
| US20180240194A1 (en) * | 2017-02-23 | 2018-08-23 | International Business Machines Corporation | Visual analytics based vehicle insurance anti-fraud detection |
Also Published As
| Publication number | Publication date |
|---|---|
| GB202313265D0 (en) | 2023-10-18 |
| EP4305581A4 (en) | 2025-01-22 |
| EP4305581A1 (en) | 2024-01-17 |
| WO2022192472A1 (en) | 2022-09-15 |
| CA3210446A1 (en) | 2022-09-15 |
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