GB2487734B - Answer machine detection system - Google Patents

Answer machine detection system

Info

Publication number
GB2487734B
GB2487734B GB201101708A GB201101708A GB2487734B GB 2487734 B GB2487734 B GB 2487734B GB 201101708 A GB201101708 A GB 201101708A GB 201101708 A GB201101708 A GB 201101708A GB 2487734 B GB2487734 B GB 2487734B
Authority
GB
Grant status
Grant
Patent type
Prior art keywords
detection system
machine detection
answer machine
answer
system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB201101708A
Other versions
GB201101708D0 (en )
GB2487734A (en )
Inventor
Justin John Holland Nicholas
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
DXI Ltd
Original Assignee
DXI LIMITED
DXI LTD
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Grant date

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2027Live party detection
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/30Aspects of automatic or semi-automatic exchanges related to audio recordings in general
GB201101708A 2011-02-01 2011-02-01 Answer machine detection system Active GB2487734B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB201101708A GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB201101708A GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Publications (3)

Publication Number Publication Date
GB201101708D0 GB201101708D0 (en) 2011-03-16
GB2487734A true GB2487734A (en) 2012-08-08
GB2487734B true GB2487734B (en) 2017-02-08

Family

ID=43824924

Family Applications (1)

Application Number Title Priority Date Filing Date
GB201101708A Active GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Country Status (1)

Country Link
GB (1) GB2487734B (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8681950B2 (en) 2012-03-28 2014-03-25 Interactive Intelligence, Inc. System and method for fingerprinting datasets
CA2883129A1 (en) * 2012-08-30 2014-03-06 Interactive Intelligence, Inc. Method and system for learning call analysis

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2293723A (en) * 1994-09-28 1996-04-03 Rockwell International Corp Automatic Call Distributor having answering machine detector
WO1997050235A1 (en) * 1996-06-24 1997-12-31 Northern Telecom Limited Telecommunications call centre
US6208970B1 (en) * 1998-12-21 2001-03-27 Nortel Networks Limited Method and system for estimation of a source of a voice signal
EP1134960A2 (en) * 2000-03-13 2001-09-19 Avaya Technology Corp. Call center with live party detection during outgoing calls
US20040037397A1 (en) * 2002-08-20 2004-02-26 Roby Paul Vinton Method and apparatus for human -assisted adaptive outbound telephone call classification based on pattern recognition
WO2004093411A2 (en) * 2003-04-08 2004-10-28 Intervoice Limited Partnership System and method for call and answer determination for automated calling systems
US6850602B1 (en) * 2002-03-27 2005-02-01 Avaya Technology Corp. Method and apparatus for answering machine detection in automatic dialing
EP1720331A2 (en) * 2005-05-03 2006-11-08 Avaya Technology Llc Detecting a voice mail system answering a call
US20100189249A1 (en) * 2009-01-27 2010-07-29 Maulik Shah Call progress analysis on the edge of a voip network

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2293723A (en) * 1994-09-28 1996-04-03 Rockwell International Corp Automatic Call Distributor having answering machine detector
WO1997050235A1 (en) * 1996-06-24 1997-12-31 Northern Telecom Limited Telecommunications call centre
US6208970B1 (en) * 1998-12-21 2001-03-27 Nortel Networks Limited Method and system for estimation of a source of a voice signal
EP1134960A2 (en) * 2000-03-13 2001-09-19 Avaya Technology Corp. Call center with live party detection during outgoing calls
US6850602B1 (en) * 2002-03-27 2005-02-01 Avaya Technology Corp. Method and apparatus for answering machine detection in automatic dialing
US20040037397A1 (en) * 2002-08-20 2004-02-26 Roby Paul Vinton Method and apparatus for human -assisted adaptive outbound telephone call classification based on pattern recognition
WO2004093411A2 (en) * 2003-04-08 2004-10-28 Intervoice Limited Partnership System and method for call and answer determination for automated calling systems
EP1720331A2 (en) * 2005-05-03 2006-11-08 Avaya Technology Llc Detecting a voice mail system answering a call
US20100189249A1 (en) * 2009-01-27 2010-07-29 Maulik Shah Call progress analysis on the edge of a voip network

Also Published As

Publication number Publication date Type
GB201101708D0 (en) 2011-03-16 grant
GB2487734A (en) 2012-08-08 application

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Legal Events

Date Code Title Description
COOA Change in applicant's name or ownership of the application

Owner name: DXI LIMITED

Free format text: FORMER OWNER: DXI EASYCALL LIMITED