GB2481451B - Method and apparatus for conducting a service provision call - Google Patents

Method and apparatus for conducting a service provision call

Info

Publication number
GB2481451B
GB2481451B GB1010733.2A GB201010733A GB2481451B GB 2481451 B GB2481451 B GB 2481451B GB 201010733 A GB201010733 A GB 201010733A GB 2481451 B GB2481451 B GB 2481451B
Authority
GB
United Kingdom
Prior art keywords
conducting
apparatus
method
service provision
provision call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1010733.2A
Other versions
GB2481451A (en
GB201010733D0 (en
Inventor
Scott Craig
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NETCALL TELECOM Ltd
Original Assignee
NETCALL TELECOM LTD
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NETCALL TELECOM LTD filed Critical NETCALL TELECOM LTD
Priority to GB1010733.2A priority Critical patent/GB2481451B/en
Publication of GB201010733D0 publication Critical patent/GB201010733D0/en
Publication of GB2481451A publication Critical patent/GB2481451A/en
Application granted granted Critical
Publication of GB2481451B publication Critical patent/GB2481451B/en
Application status is Active legal-status Critical
Anticipated expiration legal-status Critical

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42085Called party identification service
    • H04M3/42102Making use of the called party identifier
    • H04M3/4211Making use of the called party identifier where the identifier is used to access a profile
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
    • H04M1/66Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges with means for preventing unauthorised or fraudulent calling
    • H04M1/663Preventing unauthorised calls to a telephone set
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/02Ringing or otherwise calling substations
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/38Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/387Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using subscriber identification cards
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42042Notifying the called party of information on the calling party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
    • H04M1/57Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575Means for retrieving and displaying personal data about calling party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
    • H04M1/66Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges with means for preventing unauthorised or fraudulent calling
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038Call context notifications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183Call or contact centers with computer-telephony arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
GB1010733.2A 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call Active GB2481451B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1010733.2A GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
GB1010733.2A GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call
PCT/EP2011/060753 WO2011161269A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call
EP11733821.0A EP2586188A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call

Publications (3)

Publication Number Publication Date
GB201010733D0 GB201010733D0 (en) 2010-08-11
GB2481451A GB2481451A (en) 2011-12-28
GB2481451B true GB2481451B (en) 2017-08-02

Family

ID=42583007

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1010733.2A Active GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Country Status (3)

Country Link
EP (1) EP2586188A1 (en)
GB (1) GB2481451B (en)
WO (1) WO2011161269A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102013006351A1 (en) 2013-04-12 2014-10-30 Unify Gmbh & Co. Kg Method and device for managing a call to a call center

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0802661A2 (en) * 1996-04-16 1997-10-22 Lucent Technologies Inc. Interactive call identification
US20040236836A1 (en) * 2003-03-03 2004-11-25 Barry Appelman Recipient control of source audio identifiers for digital communications
US20060034287A1 (en) * 2004-07-30 2006-02-16 Sbc Knowledge Ventures, L.P. Voice over IP based biometric authentication
US20090270073A1 (en) * 2008-04-29 2009-10-29 Jin Ling Authenticating identity of caller

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0802661A2 (en) * 1996-04-16 1997-10-22 Lucent Technologies Inc. Interactive call identification
US20040236836A1 (en) * 2003-03-03 2004-11-25 Barry Appelman Recipient control of source audio identifiers for digital communications
US20060034287A1 (en) * 2004-07-30 2006-02-16 Sbc Knowledge Ventures, L.P. Voice over IP based biometric authentication
US20090270073A1 (en) * 2008-04-29 2009-10-29 Jin Ling Authenticating identity of caller

Also Published As

Publication number Publication date
GB2481451A (en) 2011-12-28
WO2011161269A1 (en) 2011-12-29
GB201010733D0 (en) 2010-08-11
EP2586188A1 (en) 2013-05-01

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