GB2479083A - A method to prevent churn of customers - Google Patents

A method to prevent churn of customers Download PDF

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Publication number
GB2479083A
GB2479083A GB201110057A GB201110057A GB2479083A GB 2479083 A GB2479083 A GB 2479083A GB 201110057 A GB201110057 A GB 201110057A GB 201110057 A GB201110057 A GB 201110057A GB 2479083 A GB2479083 A GB 2479083A
Authority
GB
Grant status
Application
Patent type
Prior art keywords
customers
churn
method
customer
existing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB201110057A
Other versions
GB201110057D0 (en )
Inventor
Mattias Lidstroem
Mona Matti
Jesus Renero Quintero
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telefonaktiebolaget LM Ericsson AB
Original Assignee
Telefonaktiebolaget LM Ericsson AB
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination

Abstract

A method to prevent churn of customers may include creating a customer model based on churned customers' behavior; creating one or more other customer models corresponding to existing customers' behavior during corresponding one or more time periods; comparing the customer model to the one or more other customer models; identifying whether the existing customers are potential churn customers based on the comparison; and generating measures to retain the existing customers when the existing customers are identified as potential churn customers.
GB201110057A 2009-01-19 2009-01-19 A method to prevent churn of customers Withdrawn GB201110057D0 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/SE2009/050050 WO2010082885A1 (en) 2009-01-19 2009-01-19 A method to prevent churn of customers

Publications (2)

Publication Number Publication Date
GB201110057D0 GB201110057D0 (en) 2011-07-27
GB2479083A true true GB2479083A (en) 2011-09-28

Family

ID=42339992

Family Applications (1)

Application Number Title Priority Date Filing Date
GB201110057A Withdrawn GB201110057D0 (en) 2009-01-19 2009-01-19 A method to prevent churn of customers

Country Status (2)

Country Link
GB (1) GB201110057D0 (en)
WO (1) WO2010082885A1 (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030200135A1 (en) * 2002-04-19 2003-10-23 Wright Christine Ellen System and method for predicting and preventing customer churn
US20040039593A1 (en) * 2002-06-04 2004-02-26 Ramine Eskandari Managing customer loss using customer value
US20040073520A1 (en) * 2002-06-04 2004-04-15 Ramine Eskandari Managing customer loss using customer groups
EP1811446A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Statistical modeling methods for determining customer distribution by churn probability within a customer population

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030200135A1 (en) * 2002-04-19 2003-10-23 Wright Christine Ellen System and method for predicting and preventing customer churn
US20040039593A1 (en) * 2002-06-04 2004-02-26 Ramine Eskandari Managing customer loss using customer value
US20040073520A1 (en) * 2002-06-04 2004-04-15 Ramine Eskandari Managing customer loss using customer groups
EP1811446A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Statistical modeling methods for determining customer distribution by churn probability within a customer population

Also Published As

Publication number Publication date Type
GB201110057D0 (en) 2011-07-27 grant
WO2010082885A1 (en) 2010-07-22 application

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)