GB2476628A - Method to prevent churn of customers - Google Patents

Method to prevent churn of customers Download PDF

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Publication number
GB2476628A
GB2476628A GB201107453A GB201107453A GB2476628A GB 2476628 A GB2476628 A GB 2476628A GB 201107453 A GB201107453 A GB 201107453A GB 201107453 A GB201107453 A GB 201107453A GB 2476628 A GB2476628 A GB 2476628A
Authority
GB
Grant status
Application
Patent type
Prior art keywords
customers
model
method
churn
variants
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB201107453A
Other versions
GB201107453D0 (en )
Inventor
Johan Hjelm
Mattias Lidstroem
Mona Matti
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telefonaktiebolaget LM Ericsson AB
Original Assignee
Telefonaktiebolaget LM Ericsson AB
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination

Abstract

A method includes determining an offer of service to customers, creating a behavioral model based on churned customers' behavior and creating a customer model corresponding to potential churn customers. The method further includes creating one or more variants of at least one of the offer of service, the behavioral model, or the customer model and selecting one or more of the one or more variants that minimizes the churning of potential churn customers. The method also includes utilizing the selected one or more variants to update an offer of service to potential churn customers.
GB201107453A 2008-11-03 2008-11-03 Method to prevent churn of customers Withdrawn GB201107453D0 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/SE2008/051245 WO2010050863A1 (en) 2008-11-03 2008-11-03 Method to prevent churn of customers

Publications (2)

Publication Number Publication Date
GB201107453D0 GB201107453D0 (en) 2011-06-15
GB2476628A true true GB2476628A (en) 2011-06-29

Family

ID=42129044

Family Applications (1)

Application Number Title Priority Date Filing Date
GB201107453A Withdrawn GB201107453D0 (en) 2008-11-03 2008-11-03 Method to prevent churn of customers

Country Status (2)

Country Link
GB (1) GB201107453D0 (en)
WO (1) WO2010050863A1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104401332B (en) * 2014-11-26 2017-05-17 龙岩学院 Monkey car anti-sway device and method thereof

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040073520A1 (en) * 2002-06-04 2004-04-15 Ramine Eskandari Managing customer loss using customer groups
EP1811446A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Statistical modeling methods for determining customer distribution by churn probability within a customer population
EP1811445A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Churn prediction and management system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040073520A1 (en) * 2002-06-04 2004-04-15 Ramine Eskandari Managing customer loss using customer groups
EP1811446A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Statistical modeling methods for determining customer distribution by churn probability within a customer population
EP1811445A1 (en) * 2005-12-30 2007-07-25 Accenture Global Services GmbH Churn prediction and management system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104401332B (en) * 2014-11-26 2017-05-17 龙岩学院 Monkey car anti-sway device and method thereof

Also Published As

Publication number Publication date Type
WO2010050863A1 (en) 2010-05-06 application
GB201107453D0 (en) 2011-06-15 grant

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)