GB2345222A - Call forwarding to multiple extensions in an exchange - Google Patents

Call forwarding to multiple extensions in an exchange Download PDF

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Publication number
GB2345222A
GB2345222A GB9924873A GB9924873A GB2345222A GB 2345222 A GB2345222 A GB 2345222A GB 9924873 A GB9924873 A GB 9924873A GB 9924873 A GB9924873 A GB 9924873A GB 2345222 A GB2345222 A GB 2345222A
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GB
Grant status
Application
Patent type
Prior art keywords
call
extension
destination
ring signal
called terminal
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB9924873A
Other versions
GB9924873D0 (en )
Inventor
Chang-Young Song
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Samsung Electronics Co Ltd
Original Assignee
Samsung Electronics Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465Arrangements for simultaneously calling a number of substations until an answer is obtained

Abstract

A PBX system is described that can forward an incoming call destined to one extension to a plurality of other extensions either sequentially or concurrently. A called terminal number is received with an incoming call. If a call forwarding function is set for the called terminal, a ring signal is sent to a plurality of destination extensions registered for the called extension. If the call is answered from one of the destination terminals to which the ring signal has been sent, a speech path is formed between the received call and the destination extension from which the call was answered.

Description

MULTI-CALL FORWARDING METHOD IN AN EXCHANGE BACKGROUND TO THE INVENTION The present invention relates to a call forwarding method in an exchange, such as a PBX system.

Call forwarding in a PBX system involves forwarding an incoming call to a predetermined external subscriber or extension subscriber conventional call forwarding is useful only if the subscriber concerned moves to a predetermined location. If he frequently moves to various locations, call forwarding must always be reset to the destination telephone numbers of his changed locations, at great inconvenience.

SUMMARY OF THE INVENTION Therefore, an object of the present invention is to provide an improved call forwarding method.

To achieve this object, there is provided an exchange system adapted to operate as follows upon receipt of a call: to receive a called terminal number; if a call forwarding function is set for the called terminal, to send a ring signal to a plurality of destination terminals registered for the called terminal; and if the call is answered from one of the destination terminals to which the ring signal has been sent, forming a speech path between the received call and the destination extension from which the call was answered.

The present invention also provides a method of operating an exchange system upon receipt of a call comprising: receiving a called terminal number; determining that a call forwarding function is set for the called terminal and as a consequence of that determination, sending a ring signal to a plurality of destination terminals registered for the called terminal; and when the call is answered from one of the destination terminals to which the ring signal has been sent, forming a speech path between the received call and the destination extension from which the call was answered.

BRIEF DESCRIPTION OF THE DRAWINGS The present invention will now be described by way of example with reference to the accompanying drawings in 1 FIG. 1 is a schematic block diagram of a PBX system to which the present invention is applied; FIG. 2 is a flowchart for the process forwarding a call to a plurality of destination telephone numbers; and FIGs. 3A and 3B illustrate a ring queue and an index for call-forwarded subscribers.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT FIG. 1 is a schematic block diagram of a PBX system to which the present invention is applied. The PBX system includes a controller 100, a memory 101, a central office line interface (CO line interface) 102, a switch 103, a DTMF (Dual Tone Multi-Frequency) receiver 104, a DTMF transmitter 105, an extension interface 106, a ring generator 107, a tone generator 108 and a plurality of extension terminals 111 to lln.

Referring to FIG. 1, the operation of the PBX system will now be described. The controller 100 provides overall control to the PBX system. The memory 101 stores a control program that operates the controller 100 in the way shown in FIG. 2 and a plurality of destination telephone numbers to which a call is forwarded for each extension terminal. The central office line interface 102 transmits a signal received from an exchange through a central office line to the switch 103 under the control of the controller 100. The switch 103 switches a speech path under the control of the controller 100. The DTMF receiver 104 receives DTMF signal from the central office line interface 102 under the control of the controller 100. The DTMF transmitter 105 sends DTMF signal to the' switch 103 under the control of the controller 100.

The extension interface 106 transmits a signal received from the switch 103 to a corresponding extension terminal and a signal received from an extension terminal to the switch 103, under the control of the controller 100. The ring generator 107 sends ring signals to a called extension terminal upon a call request being reviewed from the central office line interface 102 or a specific extension terminal through the extension interface 106.

The tone generator 108 generates tone signals and feeds the tone signals to the switch 103 under the control of the controller 100. The extension terminals 111 to lln can accommodate a multi-call forwarding function and store their destination telephone numbers in their internal memories. Thus, by setting the multi-call forwarding function of the present invention, a plurality of destination telephone numbers can be registered for each extension terminal.

FIG. 2 is a flowchart of the process of forwarding an incoming call to an extension terminal for which a multicall forwarding function is registered. FIGs. 3A and 3B show a queue for storing extension numbers to which a call has been forwarded and an index indicating the queue.

Referring to FIGs. 1 to 3B, the multi-call forwarding operation in the PBX system according to the embodiment of the present invention will be described. In step 210, the controller 100 determines whether an extension, terminal originates a call through the extension interface 106. Upon such call origination, the controller 100 receives a called telephone number from the extension terminal, in step 220. Then, the controller 100 controls the ring generator 107 to send a ring signal to the received telephone number through the central office line interface 102 or the extension interface 106, in step 230.

In step 240, the controller 100 determines whether a multi-call forwarding function is set for the called extension terminal to which the ring signal is sent. If it is, the controller 100 sends the ring signal to a destination extension number registered when the multicall forwarding function was set, in step 250. Here, the controller 100 sequentially sends the ring signal to a plurality of registered destination extension numbers by controlling the ring generator 107. Then, the controller 100 sequentially stores the extension numbers to which the ring signal has been sent in a queue and increments an index whenever the ring signal is sent to the next extension number. Alternatively, the controller 100 may send the ring signal to the destination extension numbers simultaneously.

In step 260, the controller 100 determines whether the call is answered by one of the extension terminals to which the call has been. If it is, the controller 100 stops sending the ring signal to the destination extension numbers, in step 270. In step 280, the controller 100 establishes a speech path between the. calling extension terminal and the extension terminal which answered the call by controlling the switch 103.

In accordance with the present invention as described above, a ring signal can be sent to a plurality of destination telephone numbers when forwarding an incoming call originally for an extension terminal for which a multi-call forwarding function is set. Therefore, an incoming call can be forwarded to a plurality of destination telephone numbers at the locations which a called subscriber frequents.

Claims (9)

  1. CLAIMS 1. An exchange system adapted to operate as follows upon receipt of a call: to receive a called terminal number; if a call forwarding function is set for the called terminal, to send a ring signal to a plurality of destination terminals registered for the called terminal; and if the call is answered from one of the destination terminals to which the ring signal has been sent, forming a speech path between the received call and the destination extension from which the call was answered.
  2. 2. A system according to claim 1 which is a private branch exchange (PBX) system.
  3. 3. A PBX system according to claim 2 in which the said terminals are extension terminals of the PBX.
  4. 4. A PBX system according to claim 2 or claim 3 in which the incoming call is from an extension terminal of the PBX.
  5. 5. An exchange system according to any preceding claim, adapted to send the ring signal to the plurality of destination telephone numbers according predetermined call forwarding priorities.
  6. 6. An exchange system according to any one of claims 1- 4, adapted to send the ring signal to the plurality of destination telephone concurrently.
  7. 7. A method of operating an exchange system upon receipt of a call comprising: receiving a called terminal number; determining that a call forwarding function is set for the called terminal and as a consequence of that determination, sending a ring signal to a plurality of destination terminals registered for the called terminal; and when the call is answered from one of the destination terminals to which the ring signal has been sent, forming a speech path between the received call and the destination extension from which the call was answered.
  8. 8. An exchange system substantially as described herein with reference to and/or as illustrated in the accompanying
  9. 9. A method of operating an exchange system substantially as described herein with reference to and/or as illustrated in FIGs. 2 and 3 of the accompanying drawings.
GB9924873A 1998-12-24 1999-10-21 Multi-call forwarding method in an exchange Withdrawn GB9924873D0 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR19980058355A KR20000042230A (en) 1998-12-24 1998-12-24 Method for multiplexly executing call forwarding process in private exchange system

Publications (2)

Publication Number Publication Date
GB9924873D0 GB9924873D0 (en) 1999-12-22
GB2345222A true true GB2345222A (en) 2000-06-28

Family

ID=19565477

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9924873A Withdrawn GB9924873D0 (en) 1998-12-24 1999-10-21 Multi-call forwarding method in an exchange

Country Status (2)

Country Link
KR (1) KR20000042230A (en)
GB (1) GB9924873D0 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2453686A (en) * 2005-01-14 2009-04-15 Avaya Inc Transmitting a telephone call to both a called telephone number and one coupled with it

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100765711B1 (en) * 2006-01-23 2007-10-11 주식회사 케이티 System and method for providing call forwarding service of telephone network

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0498593A2 (en) * 1991-02-08 1992-08-12 AT&T Corp. Call forwarding system
US5206901A (en) * 1991-12-23 1993-04-27 At&T Bell Laboratories Method and apparatus for alerting multiple telephones for an incoming call
US5592541A (en) * 1995-05-31 1997-01-07 Southwestern Bell Technology Resources, Inc. Apparatus and method for forwarding incoming calls
WO1997026748A1 (en) * 1996-01-19 1997-07-24 Pilgrim Telephone, Inc. Multi-ring telephone method and system
WO1997050234A2 (en) * 1996-06-27 1997-12-31 At & T Wireless Services, Inc. Concurrent ringing on multiple network telephones

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0498593A2 (en) * 1991-02-08 1992-08-12 AT&T Corp. Call forwarding system
US5206901A (en) * 1991-12-23 1993-04-27 At&T Bell Laboratories Method and apparatus for alerting multiple telephones for an incoming call
US5592541A (en) * 1995-05-31 1997-01-07 Southwestern Bell Technology Resources, Inc. Apparatus and method for forwarding incoming calls
WO1997026748A1 (en) * 1996-01-19 1997-07-24 Pilgrim Telephone, Inc. Multi-ring telephone method and system
WO1997050234A2 (en) * 1996-06-27 1997-12-31 At & T Wireless Services, Inc. Concurrent ringing on multiple network telephones

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2453686A (en) * 2005-01-14 2009-04-15 Avaya Inc Transmitting a telephone call to both a called telephone number and one coupled with it
GB2453686B (en) * 2005-01-14 2009-08-12 Avaya Inc Private branch exchange that manages interactions between associated telecommunications terminals
US8879707B2 (en) 2005-01-14 2014-11-04 Avaya Inc. Private branch exchange that manages interactions between associated telecommunications terminals

Also Published As

Publication number Publication date Type
GB9924873D0 (en) 1999-12-22 grant
KR20000042230A (en) 2000-07-15 application

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Legal Events

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WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)