GB2315190A - An internet telephony gateway for providing an interface between a circuit switched and packet switched network - Google Patents

An internet telephony gateway for providing an interface between a circuit switched and packet switched network Download PDF

Info

Publication number
GB2315190A
GB2315190A GB9714058A GB9714058A GB2315190A GB 2315190 A GB2315190 A GB 2315190A GB 9714058 A GB9714058 A GB 9714058A GB 9714058 A GB9714058 A GB 9714058A GB 2315190 A GB2315190 A GB 2315190A
Authority
GB
United Kingdom
Prior art keywords
switched network
network
telephone
call
signals
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB9714058A
Other versions
GB9714058D0 (en
Inventor
Wynn Quon
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsemi Semiconductor ULC
Original Assignee
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Corp filed Critical Mitel Corp
Publication of GB9714058D0 publication Critical patent/GB9714058D0/en
Publication of GB2315190A publication Critical patent/GB2315190A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1225Details of core network interconnection arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • H04L12/6418Hybrid transport
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • H04L12/6418Hybrid transport
    • H04L2012/6443Network Node Interface, e.g. Routing, Path finding
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • H04L12/6418Hybrid transport
    • H04L2012/6472Internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • H04L12/6418Hybrid transport
    • H04L2012/6475N-ISDN, Public Switched Telephone Network [PSTN]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/64Hybrid switching systems
    • H04L12/6418Hybrid transport
    • H04L2012/6486Signalling Protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)

Abstract

An Internet Telephony Gateway is disclosed for permitting telephone calls to be made from an ordinary telephone to a subscriber on the Internet. The Gateway includes an apparatus for enabling the establishment of telephone calls between a packet switched network 27 carrying data packets and a circuit switched network 4 carrying telephone signals, and comprises a first interface unit (fig.5, 44) for connection to the circuit switched network; a second interface unit (fig.5, 45) for connection to the packet switched network; a device for receiving signals at said first interface and converting them to data packets for transmission over the packet switched network and vice versa; and a processor (fig.5, 40) for determining destination information from incoming signals or data packets on one network and setting up a call to a destination on the other network in response to the destination information.

Description

2315190 INTERNET TELEPHONY GATEWAY This invention relates to an Internet
Telephony Gateway, and more particularly to a gateway for permitting telephone calls to be made from an ordinary telephone to a subscriber on the Internet.
The PSTN (Public Switch Telephone Network) has enabled subscribers to make telephone calls over switch circuits for many years. The circuits are established at the time of call setup and remain dedicated to the communicating subscribers for the duration of the call.
More recently, the Internet has become a popular means of communication. The Internet consists of a multitude of interconnected networks each conforming to the TCP/IP protocol suites, so that users on the network can communicate. Unlike the PSTN, the Internet is.a packet switched network, i.e. one in which data is carried in individually addressed packets from the near end to the far end.
The Internet is convenient for non-time critical data, such as file transfer and E-mail, although recently it has become popular for real time applications. It has long been possible to communicate in real time over the Internet using "chat servers". In such an arrangement, users communicate by entering data on their computer keyboards in real time. More recently, software has become available that in conjunction with an audio card permits audio to be exchanged in real time over the Internet. This enable subscribers to carry on "telephone conversations" in real time over the Internet.
The disadvantage of such software, however, is that it only enables communication between Internet subscribers. A SP1992. P3 3 July 1997 receiving subscriber must have his computer connected to the Internet and running the appropriate software in the receive mode. An Internet subscriber cannot communicate with an ordinary POTS (Plain Ordinary Telephone Service) subscriber on the PSTN.
An object of the invention is to alleviate this disadvantage.
According to the present invention there is provided an apparatus for enabling the establishment of telephone calls between a packet switched network carrying data packets and a circuit switched network carrying telephone signals, comprising a first interface unit for connection to the circuit switched network, a second interface unit for connection to the packet switched network, means for receiving signals at said first interface and converting them to data packets for transmission over the packet switched network and vice versa and processing means for determining destination information from incoming signals or data packets on one said network and setting up a call to a destination on the other said network in response to said destination information.
The invention thus provides a gateway through which, for example, Internet users can call subscribers on the public switch telephone network and vice versa. In the case of a telephone subscriber wishing to call someone on the Internet, the subscriber calls the number of the gateway, which then establishes a virtual connection over the Internet with the user. In one embodiment each incoming circuit at the gateway is mapped to a user's TCP/IP address. Alternatively, the gateway can determine call party information from incoming signals on a trunk.
5P1992. P3 3 July 1997 In the reverse direction, the computer user sends a message to the gateway requesting the establishment of a call to a telephone subscriber on the PSTN. The gateway sets up the call and the two can then communicate.
According to a second aspect of the invention there is provided a method of establishing calls between a packet switched network carrying data packets and a circuit switched network carrying telephone signals, comprising the steps of providing a gateway between the packet switched network and the circuit switched network, receiving data packets from the packet switched network, sending a call setup packet to said gateway to identify the called party on the circuit switched network, extracting the number of the called party from said call setup packet at said gateway, establishing a call from said gateway to the called number over the circuit switched network, and converting in real time signals from said circuit switched network to data packets for transmission over said packet switched network and vice versa while the call is in progress.
The invention will now be described in more detail, by way of example only, with reference to the accompanying drawings, in which:
Figure 1 is a general block diagram of a system employing a gateway in accordance with the invention; Figure 2 is a block diagram showing the establishment of a call from a computer user to a telephone subscriber; Figure 3 is a block diagram showing the establishment of a call from a telephone subscriber to a computer user; Figure 4 is a block diagram showing the speech paths; SP1992. P3 3 July 1997 4 Figure 5 is a functional block diagram of a gateway in accordance with the invention; Figure 6 is a more detailed block diagram of a TCP/IP module; Figure 7 is a block diagram of a telephone interface; Figure 8 is a top level system flow chart; Figure 9 is a flow chart showing the handling of an incoming call; and Figure 10 is a flow chart showing the handling of an outgoing call to a PSTN.
The system shown in Figure 1 comprises a computer node 1 connected through the Internet 2 to a telephony gateway 3. Gateway 3 is connected through the public switched telephone network (PSTN) 4 to a individual telephone subscriber 5. Computer user at node 1 and telephone subscriber at telephone 5 can establish two-way voice communications in a manner that will described in more detail.
Figure 2 shows the initiation of a call from a computer user 10 to a telephone subscriber 11. Firstly, the computer node 1 formats and sends a UDP (User Datagram Protocol) message at 11 to the ITG 3. This UDP contains information about the number of the called party on the PSTN. The ITG 3 decodes this message, goes off hook at 12 and calls the user 11 by dialling digits on the PSTN as shown in block 13. At block 14, the PSRN rings the telephone 5, which if not busy, is answered by the user 11. From this point, two-way conversation can be established through the ITG as indicated by block 15. Of course, if the telephone 5 is busy, a ring back flash busy indication is sent from the PSTN 4 via the SP1992. P3 3 July 1997 ITG 3 to the user 10. From this point on, the system on the Internet side operates in the manner of a conventional Internet telephone, and on the PSTN side, operates in the manner of a conventional PSTN telephone. From the Internet side, the computer uses voices digitized and sent in packets to the ITG 3, where it is depacketized and forwarded over the PSTN to the telephone user 11, either in the form of analog or digital signals, for example PCM.
The establishment of a call from the telephone subscriber to the computer user is represented in Figure 3. As shown at block 20, the telephone dials the number of the ITG 3 and the call is routed by the PSTN 4. Based on the incoming circuit, or called party information contai ned within the incoming signals, the ITG 3, as shown at block 21, sends a pac. ketized UDP call setup message which is received by the computer node 1 at block 22 and, in accordance with the computer node's software, "rings" the computer if the user is free (block 23). If the computer user is unavailable, a message is sent back through the system, which is picked up by the PSTN. As indicated by block 23, this sends a busy signal back to the user (block 24).
If the computer user answers the call (block 25), computer node 1 sends a UDP answer message to IDTG 3, which in turn sends an off hook signal to the PSTN, which is received by the PSTN 4 (block 26). Twoway voice connection is then established as represented by block 27.
Figure 4 is a representation of the system once two-way voice communication has been established. Block 31 shows the computer user inputting voice, which is digitized at the computer node at block 32 and send in UDP packets to the ITG 3 which converts the packets into an analog voice data stream (although it could be digital) and transmits it to SP1992. P3 3 July 1997 - 6 the PSTN 4 which is then outputted at 33 to the telephone user. In the reverse direction user input 34 is transmitted through the PSTN to the ITD 3, which packetizes the voice input and sends it as UDP voice packets (block 35) to the computer node which outputs it as voice output 36.
Referring now to Figure 5, the ITG (Internet Telephony Gateway) comprises a main processor complex 40, for example a personal computer, connected to a system bus 41. The system bus is also connected to a switching matrix 42 and a messaging system 43. The switching matrix interconnects telephone line interface modules 44 and TCP/IP into phase modules 45. The switching matrix 42 is connected to the module for PCM (Pulse Code Modulator) links 46. The messaging system 43 is connected to the interface modules over message links 47.
The main processor 40 is responsible for the high level control of the ITG. It issues instructions over the system bus to the messaging system 43, which in turn sends control message to the interface modules 44 and 45 to direct the operations of these modules in order to setup and tear down calls.
The interface modules 44, 45, serve as slaves to the main processor 40. Changes in call state (for example, originations, disconnects) are reported to the main processor 40 over the message links 47.
Calls originating on the Internet are routed to TCP/IP interface module 45. The incoming data packets are depacketized and routed through the switching matrix to the appropriate outgoing telephone line module 44, where they are sent over the PSTN as either analog or digital signals. The system works in a similar manner in reverse.
SP1992. P3 3 July 1997 The TCP/IP module is shown in more detail in Figure 6. This consists of a high speed physical interface, for example T1, ISDN, PRI/BRI, etc. interface 50 to the TCP/IP network, which would normally be the Internet. This is connected to a TCP/IP-to-PCM converter 51, the entire unit being controlled by a microprocessor 52. The microprocessor includes local RAM and runs software supporting TCP/IP and the connection protocols to the network. As shown in Figure 7, the telephone interface unit comprises a line interface 60, which can be conventional telephone line interface, and a line termination logic unit 61, which is a standard interface unit that detects ringing and the like.
The operation of the system will be understood better by referring to the flow charts shown in Figure 8 to 10. Referring to Figure 8, after a start 70 the system initializes and downloads software and data tables to all modules 71. The system then scans for call request 72. Block 73 detects a ring on the telephone line interface and if a ring is detected control is handed to block 74, which will be described in more detail with reference to Figure 9. If no call is detected on the line interface, the system looks for a call setup request from the TCP/IP interface at 75, and if a call is found, control is handed over to block 76 (which will be described in more detail with reference to Figure 10). If no call request is detected, the system loops back to block 72, and the cycle repeats.
Block 74 is shown in more detail in Figure 9. After start-up 80, the main processor 40 uses the circuit idea of the originating telephone line circuit to determine the TCP/IP address of the call destination, and forwards call setup information to the TCP/IP interface as represented by block 81. The TCP/IP interface module formats and sends a UDP (User Datagram, Protocol) call setup message to the call SP1992. P3 3 July 1997 destination computer 82. The establishment of a call across the Internet in this manner is per se known.
The ITG then waits for a UDP answer message from the computer node 83. Decision unit 84 then determines whether an answer is received. If not, control is passed to unit 85 which determines whether ringing should be stopped (based on the time period). If no, the system loops back to block 83. If yes, the call setup mode terminates as shown at 85. If an answer is received, decision unit 84 passes control to the main processor as represented by block 86, which then sets up a circuit switch path through the switching matrix 42 (as shown by block 86) and the TCP module begins TCP/IP packet to PCM conversion at shown at 87. As shown at 88, the telephone line interface module sends an off hook signal to the subscriber telephone, and twoway connection is established. The system then goes into a wait mode for teardown as shown at 89. The system loops through 90 to determine whether a UDP disconnect message is received from the computer user. If yes the system terminates as shown at block 85.
Figure 10 illustrates block 76 in more detail, which handles a call setup re quest from the TCP/IP interface. The system starts at 91 and uses the calling party address contained in the UDP call setup message to determine the telephone interface that it is desired to go off hook on 92. The called party number is obtained from the call setup packet 93, and the main processor sets up a PCM circuit switch path from the TCP/IP module to the selected telephone interface circuit at block 94. The main processor attaches a tone generator to the circuit switch path at 95. The telephone interface circuit then goes off hook at 96, and two-way speech is established when the called party answers at 97. The system then goes into a wait for teardowm SP1992. P3 3 July 1997 routine at 98. When a UDP disconnect message is received, decision unit 99 terminates the call at 100.
In the embodiment described, there is a one-to-one mapping between each telephone line interface circuit and a computer user's TCP/IP address. In other words, each computer user is allocated a telephone line at the ITG. The computer user can thus give out his ITG telephone number, and any party calling that number will be connected to the computer user associated with that number. In the reverse direction, however, the computer user will be connected to the associated telephone line, but the ITG will dial any number requested by the computer user.
In an alternative embodiment, the ITG can be connected to a trunk, in which case call party information received on the trunk can be used to determine the TCP/IP address of the destination computer user.
It is assumed in the above description that the computer has a software sub-system that implements some form of Internet telephony capability. Such software is currently conventionally available and translates the actions of the computer user into UDP messages. The User Datagram Protocol is a convenient method of exchanging messages, but a similar low overhead transmission technique (such as XTP/Express Transfer Protocol), can be employed instead.
In the above, if the above system is described in a situation where the computer user wishes to terminate the conversation, the computer node sends a UDP disconnect message to the ITG 3. If the telephone user terminates the conversation, the telephone network terminates the connection and the computer user just hears the dial tone coming from the network. The computer user can then SP1992. P3 3 July 1997 disconnect himself from the network or initiate another call.
In effect, the system allows the Internet to serve as a means of permitting a computer user to establish two-way communication with an assigned remote telephone line interface. For example, conceivably, a computer user in Ottawa, Canada who has reason to make a substantial number of calls in the Los Angeles area could subscribe to an ITG service in the Los Angeles area. This would in effect give the computer user in Ottawa access to a local line for Los Angeles over the Internet. The computer user could dial out from his line in Ottawa as if he were physically present with a telephone in Los Angeles.
It has been mentioned that it is possible to substitute a digital trunk interface for the line interface described above. This approach has the advantage that the conversion of digital voice data to analog voice data is no longer necessary, and it is also no longer necessary to have a dedicated line interface per computer user.
on the other hand, the call setup procedures are different and require the ITG to generate ring and busy tones for calls going to the computer user, depending on the state of the user. On a trunk interface, the ITG must also be prepared to received dial digits and must be able to send calling party directory numbers to the public network. For a call from a telephone subscriber to a computer, the ITG has to do the following (assuming a trunk interface). The ITG receives call party digits over the trunk and must translate these into the associated computer user TCP/IP address. He must then attempt to establish voi-ce communication with the computer user and place a busy or ring back tone on the trunk depending on whether the computer user is free or already involved in another call.
SP1992. P3 3 July 1997 Disconnect procedures are essentially the same as described above. The computer user signals a disconnect to the ITG using a UDP and the ITG forwards a disconnect instruction to the PSTN.
For a call f rom the computer user to the telephone subscriber, the computer user sends the called party's telephone number to the ITG in a UDP setup message. The ITG initiates the call over the trunk to the public telephone network using standard trunk procedures. This involves sending the calling party's directory number to the network so that the correct billing procedures can be followed. A voice pass is established at the same time to the network so that the computer user can hear the call progress tones (ring/busy) being supplied by the network. An end-to- end path is set up by the telephone network when the subscriber answers the calls.
The described system thus offers significant advantages over the prior art, in that it allows effective voice communication between computer users on the Internet and conventional telephone users on the PSTN.
The system has been described with reference to voice signals, although of course it would work with any signals capable of being carried over the PSTN, such as fax or even data signals.
SP1992. P3 3 July 1997

Claims (1)

  1. Claims
    An apparatus for enabling the establishment of telephone calls between a packet switched network carrying data packets and a circuit switched network carrying telephone signals, comprising:
    a first interface unit for connection to the circuit switched network; a second interface unit for connection to the packet switched network; reans for receiving signals at said first interface and converting them to data packets for transmission over the packet switched network and vice versa; and processing means for determining destination information from incoming signals or data packets on one said network and setting up a call to a destination on the other said network in response to said destination information.
    2. An apparatus as claimed in claim 1, wherein said first interface unit comprises a TCP/IP interface unit for sending and receiving data packets over the packet switched network and said second interface unit is a telephone line interface for connection to the public switched telephone network.
    3. An apparatus as claimed in claim 2, further comprising a message system for sending and receiving control messages to said interface units under the control of said processing means.
    4. An apparatus as claimed in claim 3, further comprising a circuit switching matrix connected between said first and second interface units.
    5. An apparatus as claimed in claim 1, wherein said processing means sets up a call over the packet switched network based on the incoming circuit on said circuit - 13 switched network, the addresses on said packet switched network being mapped to one-for one to circuits on said circuit switched network.
    6. An apparatus as claimed in claim 1, wherein said processing means extracts the destination information from the called party information carried on the incoming signals over the circuit switched network.
    7. An apparatus as claimed in claim 2, wherein said signals are PCM (pulse coded modulation) signals.
    8. An apparatus as claimed in claim 7, wherein said second interface unit is a primary rate TDM interface.
    9. A method of establishing calls between a packet switched network carrying data packets and a circuit switched network carrying telephone signals, comprising the steps of: providing a gateway between the packet switched network and the circuit switched network; receiving data packets from the packet switched network: sending a call setup packet to said gateway to identify the called party on the circuit switched network: extracting the number of the called party from said call setup packet at said gateway; establishing a call from said gateway to the called number over the circuit switched network; and converting in real time signals from said circuit switched network to data packets for transmission over said packet switched network and vice versa while the call is in progress.
    10. A method as claimed in claim 9, wherein said packet switched network is a TCP/IP network, and said circuit switched network is the public switched telephone network SP1992. P3 3 July 1997 - 14 11. A method as claimed in claim 9, wherein the call progress is controlled by a main processor directing operations by control messages.
    12. A method as claimed in claim 9, wherein said signals are PCM signals. 13- An apparatus for enabling the establishment of telephone calls, substantially as herein described with 10 reference to the accompanying drawings.
    14. A- method of establishing calls, substantially as herein described with reference to the accompanying drawings.
    SP1992. P3 3 July 1997
GB9714058A 1996-07-08 1997-07-04 An internet telephony gateway for providing an interface between a circuit switched and packet switched network Withdrawn GB2315190A (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA 2180685 CA2180685C (en) 1996-07-08 1996-07-08 Internet telephony gateway

Publications (2)

Publication Number Publication Date
GB9714058D0 GB9714058D0 (en) 1997-09-10
GB2315190A true GB2315190A (en) 1998-01-21

Family

ID=4158559

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9714058A Withdrawn GB2315190A (en) 1996-07-08 1997-07-04 An internet telephony gateway for providing an interface between a circuit switched and packet switched network

Country Status (4)

Country Link
CA (1) CA2180685C (en)
DE (1) DE19728878A1 (en)
FR (1) FR2754124A1 (en)
GB (1) GB2315190A (en)

Cited By (25)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2321158A (en) * 1997-01-13 1998-07-15 Samsung Electronics Co Ltd Wireless Internet network architecture
GB2326055A (en) * 1997-06-04 1998-12-09 Northern Telecom Ltd Communication system
WO1999009705A2 (en) * 1997-08-13 1999-02-25 Koninklijke Philips Electronics N.V. Method and system for a two-step dialing connection process providing an identification of a second terminal via the internet
EP0952742A2 (en) * 1998-04-20 1999-10-27 Lucent Technologies Inc. Point-to-point-to-point calling
GB2350521A (en) * 1999-04-30 2000-11-29 Nokia Corp Gateway arrangement
EP1057301A2 (en) * 1998-02-17 2000-12-06 Genesys Telecommunications Laboratories, Inc. Telephone network interface bridge between data telephony networks and dedicated connection telephony networks
WO2001067793A1 (en) * 2000-03-06 2001-09-13 Siemens Aktiengesellschaft Method and device for transmitting voice data in a mobile radio network
US6442169B1 (en) 1998-11-20 2002-08-27 Level 3 Communications, Inc. System and method for bypassing data from egress facilities
US6445697B1 (en) * 1998-09-25 2002-09-03 Cisco Technology, Inc. Audio codec reselection for increased port density
US6614781B1 (en) 1998-11-20 2003-09-02 Level 3 Communications, Inc. Voice over data telecommunications network architecture
EP1341356A2 (en) * 2002-02-25 2003-09-03 Alcatel Two-way video gateway and method for establishing an audio and video communications link between dissimilar multimedia terminals
EP1455544A1 (en) * 2003-03-07 2004-09-08 Lucent Technologies Inc. Method and system for packet and circuit telephony in a distributed telecommunications switching system
US7764777B2 (en) 2000-05-04 2010-07-27 Telemaze Llc Branch calling and caller ID based call routing telephone features
USRE42042E1 (en) 1999-03-12 2011-01-18 Dan Kikinis System for controlling processing of data passing through network gateway between two disparate communications networks
US8971216B2 (en) 1998-09-11 2015-03-03 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
US9002920B2 (en) 1998-09-11 2015-04-07 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
USRE45583E1 (en) 1999-12-01 2015-06-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
USRE45606E1 (en) 1997-02-10 2015-07-07 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
USRE46060E1 (en) 1997-02-10 2016-07-05 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US9516171B2 (en) 1997-02-10 2016-12-06 Genesys Telecommunications Laboratories, Inc. Personal desktop router
US9553755B2 (en) 1998-02-17 2017-01-24 Genesys Telecommunications Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
USRE46438E1 (en) 1999-09-24 2017-06-13 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19811888B4 (en) * 1998-03-18 2004-10-07 Ncp Engineering Network Communications Products Engineering Gmbh Method and device for telecommunications
DE19840329A1 (en) 1998-09-04 2000-03-09 Alcatel Sa Telecommunication system with switching device and data concentrator for access to the Internet
DE29822259U1 (en) 1998-12-16 1999-04-08 Datenfernübertragung Rohm DAFÜR Gesellschaft mbH, 64367 Mühltal Computer network, computer and telephone
DE19948433A1 (en) * 1999-10-08 2001-04-19 Alcatel Sa Procedures to support the establishment of telephone connections
CA2328008A1 (en) * 1999-12-20 2001-06-20 Nortel Networks Limited Private reuse of the public switched telephone network dial plan
EP1128682A1 (en) * 2000-02-21 2001-08-29 Alcatel Voice-data integration architecture for PABX
DE10161509A1 (en) * 2001-12-14 2003-07-03 Siemens Ag Method and arrangement for transporting data packets of a data stream
DE102005001351A1 (en) 2005-01-11 2006-07-20 Teles Ag Informationstechnologien Method for transmitting data to at least one communication end system and communication device for carrying out the method

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0147197A1 (en) * 1983-12-27 1985-07-03 AT&T Corp. Arrangement for routing data packets through a circuit switch
EP0238948A2 (en) * 1986-03-25 1987-09-30 Bayer Ag Basic polycondensate
JPH07170288A (en) * 1993-12-15 1995-07-04 Hitachi Ltd Voice communication system and voice communication method
WO1997023078A1 (en) * 1995-12-20 1997-06-26 Mci Communications Corporation Hybrid packet-switched and circuit-switched telephony system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0147197A1 (en) * 1983-12-27 1985-07-03 AT&T Corp. Arrangement for routing data packets through a circuit switch
EP0238948A2 (en) * 1986-03-25 1987-09-30 Bayer Ag Basic polycondensate
JPH07170288A (en) * 1993-12-15 1995-07-04 Hitachi Ltd Voice communication system and voice communication method
WO1997023078A1 (en) * 1995-12-20 1997-06-26 Mci Communications Corporation Hybrid packet-switched and circuit-switched telephony system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
WPI Abstract Accession No.95-267646/199535 & JP 07 170 288 A *

Cited By (62)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2321158B (en) * 1997-01-13 1999-03-24 Samsung Electronics Co Ltd Wireless internet network architecture
GB2321158A (en) * 1997-01-13 1998-07-15 Samsung Electronics Co Ltd Wireless Internet network architecture
US5910946A (en) * 1997-01-13 1999-06-08 Samsung Electronics Co., Ltd. Wireless internet network architecture for voice and data communications
USRE46060E1 (en) 1997-02-10 2016-07-05 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
USRE45606E1 (en) 1997-02-10 2015-07-07 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US9516171B2 (en) 1997-02-10 2016-12-06 Genesys Telecommunications Laboratories, Inc. Personal desktop router
USRE46243E1 (en) 1997-02-10 2016-12-20 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
GB2326055A (en) * 1997-06-04 1998-12-09 Northern Telecom Ltd Communication system
US6145005A (en) * 1997-06-04 2000-11-07 Nortel Networks Limited Communications system
GB2326055B (en) * 1997-06-04 2002-03-13 Northern Telecom Ltd Communication system
WO1999009705A2 (en) * 1997-08-13 1999-02-25 Koninklijke Philips Electronics N.V. Method and system for a two-step dialing connection process providing an identification of a second terminal via the internet
WO1999009705A3 (en) * 1997-08-13 1999-06-10 Koninkl Philips Electronics Nv Method and system for a two-step dialing connection process providing an identification of a second terminal via the internet
USRE46521E1 (en) 1997-09-30 2017-08-22 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US6201804B1 (en) * 1998-02-17 2001-03-13 Genesys Telecomunications Laboratories, Inc. Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement
US6456615B1 (en) * 1998-02-17 2002-09-24 Genesys Telecommunications Laboratories, Inc. Network telephony interface systems between data network telephony and plain old telephone service
AU758713B2 (en) * 1998-02-17 2003-03-27 Genesys Telecommunications Laboratories, Inc. Telephone network interface bridge between data telephony networks and dedicated connection telephony networks
US9553755B2 (en) 1998-02-17 2017-01-24 Genesys Telecommunications Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
EP1057301A4 (en) * 1998-02-17 2006-11-02 Genesys Telecomm Lab Inc Telephone network interface bridge between data telephony networks and dedicated connection telephony networks
EP1057301A2 (en) * 1998-02-17 2000-12-06 Genesys Telecommunications Laboratories, Inc. Telephone network interface bridge between data telephony networks and dedicated connection telephony networks
US8130749B2 (en) 1998-02-17 2012-03-06 Genesys Telecommunications Laboratories Inc., A Corp of California Telephone network interface bridge between data telephony networks and dedicated connection telephony networks
EP0952742B1 (en) * 1998-04-20 2010-09-08 Lucent Technologies Inc. Point-to-point-to-point calling
EP0952742A2 (en) * 1998-04-20 1999-10-27 Lucent Technologies Inc. Point-to-point-to-point calling
USRE46387E1 (en) 1998-09-11 2017-05-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US9350808B2 (en) 1998-09-11 2016-05-24 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US9002920B2 (en) 1998-09-11 2015-04-07 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US8971216B2 (en) 1998-09-11 2015-03-03 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
US10218848B2 (en) 1998-09-11 2019-02-26 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6445697B1 (en) * 1998-09-25 2002-09-03 Cisco Technology, Inc. Audio codec reselection for increased port density
US8085761B2 (en) 1998-11-20 2011-12-27 Level 3 Communications, Llc Voice over data telecommunications network architecture
US6442169B1 (en) 1998-11-20 2002-08-27 Level 3 Communications, Inc. System and method for bypassing data from egress facilities
US8036214B2 (en) 1998-11-20 2011-10-11 Level 3 Communications, Llc Voice over data telecommunications network architecture
US6614781B1 (en) 1998-11-20 2003-09-02 Level 3 Communications, Inc. Voice over data telecommunications network architecture
US8089958B2 (en) 1998-11-20 2012-01-03 Level 3 Communications, Llc Voice over data telecommunications network architecture
US8270421B2 (en) 1998-11-20 2012-09-18 Level 3 Communications, Llc Voice over data telecommunications network architecture
US8416769B2 (en) 1998-11-20 2013-04-09 Level 3 Communications, Llc System and method for bypassing data from egress facilities
US8693347B2 (en) 1998-11-20 2014-04-08 Level 3 Communications, Llc Voice over data telecommunications network architecture
US8953585B2 (en) 1998-11-20 2015-02-10 Level 3 Communications, Llc System and method for bypassing data from egress facilities
USRE42042E1 (en) 1999-03-12 2011-01-18 Dan Kikinis System for controlling processing of data passing through network gateway between two disparate communications networks
GB2350521B (en) * 1999-04-30 2001-07-11 Nokia Corp A gateway arrangement
GB2350521A (en) * 1999-04-30 2000-11-29 Nokia Corp Gateway arrangement
US6850778B1 (en) 1999-04-30 2005-02-01 Nokia Corporation Gateway arrangement
USRE46438E1 (en) 1999-09-24 2017-06-13 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46457E1 (en) 1999-09-24 2017-06-27 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE45583E1 (en) 1999-12-01 2015-06-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
AU2001242291B2 (en) * 2000-03-06 2004-12-02 Nokia Siemens Networks Gmbh & Co. Kg Method and device for transmitting voice data in a mobile radio network
WO2001067793A1 (en) * 2000-03-06 2001-09-13 Siemens Aktiengesellschaft Method and device for transmitting voice data in a mobile radio network
US8848894B2 (en) 2000-05-04 2014-09-30 Focal Ip, Llc Tandem access controller within the public switched telephone network
US8175240B2 (en) 2000-05-04 2012-05-08 Telemaze Llc Tandem access controller within the public switched telephone network
US8155298B2 (en) 2000-05-04 2012-04-10 Telemaze Llc Tandem access controller within the public switched telephone network
US9083719B2 (en) 2000-05-04 2015-07-14 Focal Ip, Llc Controller for the intelligent interconnection of two communication networks, and method of use for same
US8457113B2 (en) 2000-05-04 2013-06-04 Telemaze Llc Branch calling and caller ID based call routing telephone features
US7764777B2 (en) 2000-05-04 2010-07-27 Telemaze Llc Branch calling and caller ID based call routing telephone features
US8718252B2 (en) 2000-05-04 2014-05-06 Focal Ip, Llc Tandem access controller within the public switched telephone network
EP1341356A3 (en) * 2002-02-25 2008-10-22 Alcatel Lucent Two-way video gateway and method for establishing an audio and video communications link between dissimilar multimedia terminals
EP1341356A2 (en) * 2002-02-25 2003-09-03 Alcatel Two-way video gateway and method for establishing an audio and video communications link between dissimilar multimedia terminals
USRE46538E1 (en) 2002-10-10 2017-09-05 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
EP1455544A1 (en) * 2003-03-07 2004-09-08 Lucent Technologies Inc. Method and system for packet and circuit telephony in a distributed telecommunications switching system
US7366198B2 (en) 2003-03-07 2008-04-29 Lucent Technologies, Inc. Method and system for packet and circuit telephony in a distributed telecommunications switching system
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US9854006B2 (en) 2005-12-22 2017-12-26 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Also Published As

Publication number Publication date
DE19728878A1 (en) 1998-01-15
CA2180685A1 (en) 1998-01-09
CA2180685C (en) 2003-09-09
GB9714058D0 (en) 1997-09-10
FR2754124A1 (en) 1998-04-03

Similar Documents

Publication Publication Date Title
CA2180685C (en) Internet telephony gateway
US6636508B1 (en) Network resource conservation system
US6879680B2 (en) Method of and system for extending internet telephony over virtual private network direct access lines
EP0873637B1 (en) Method and apparatus for implementing a computer network/internet telephone system
US6141345A (en) Signal processing resource allocation for internet-based telephony
CA2257505C (en) A modem with ip support
US8243720B2 (en) Voice-over-IP hybrid digital loop carrier
EP0885530B1 (en) Distributed architecture for services in a telephony system
US6226287B1 (en) System and method for integrating voice on network with traditional telephony
US6810033B2 (en) Transmission system using packet switched network
KR100876760B1 (en) Method for converting call processing in internet protocol telephony exchange system
KR100450964B1 (en) Method for servicing of station group in internet protocol telephony exchange system
KR100281090B1 (en) Protocol message transmission system and message transmission method using the same
EP1323287A1 (en) System for and method of extending a pbx phone port to a remote phone device
US7016338B2 (en) Methods, system and gateway for accessing features of equipment connected to a PSTN
US6324176B1 (en) Switching internet traffic through digital switches having a time slot interchange network
CA2307476C (en) Private branch exchange implemented using h.323 gatekeeper
EP0969689A2 (en) Switching internet traffic through digital switches having a time slot interchange network
Cisco Cisco Voice Telephony
WO1999020032A1 (en) System and method for integrating voice on network with traditional telephony
WO2003105497A1 (en) Method and apparatus for efficient use of voice trunks for accessing a service resource in the pstn
US6674853B1 (en) Integration of remote access and service
US6407995B1 (en) Independently switched voice and data calls using a single PSTN line connection
US20030223568A1 (en) Method and apparatus for automatically directing calls by an invisible agent in a switch
KR20040015959A (en) Method for transmitting access gateway subscribe line information using media gateway control protocol

Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)