GB0101609D0 - Open storage portal apparatus and method to access contact center information - Google Patents

Open storage portal apparatus and method to access contact center information

Info

Publication number
GB0101609D0
GB0101609D0 GBGB0101609.6A GB0101609A GB0101609D0 GB 0101609 D0 GB0101609 D0 GB 0101609D0 GB 0101609 A GB0101609 A GB 0101609A GB 0101609 D0 GB0101609 D0 GB 0101609D0
Authority
GB
United Kingdom
Prior art keywords
contact center
center information
open storage
portal apparatus
access contact
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB0101609.6A
Other versions
GB2369263A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verint Systems Inc
Original Assignee
Comverse Infosys Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Comverse Infosys Inc filed Critical Comverse Infosys Inc
Publication of GB0101609D0 publication Critical patent/GB0101609D0/en
Publication of GB2369263A publication Critical patent/GB2369263A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0036—Services and arrangements where telephone services are combined with data services where the data service is an information service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
GB0101609A 2000-01-24 2001-01-22 Information retrieval from a contact centre over a wide area network Withdrawn GB2369263A (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US49004700A 2000-01-24 2000-01-24

Publications (2)

Publication Number Publication Date
GB0101609D0 true GB0101609D0 (en) 2001-03-07
GB2369263A GB2369263A (en) 2002-05-22

Family

ID=23946394

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0101609A Withdrawn GB2369263A (en) 2000-01-24 2001-01-22 Information retrieval from a contact centre over a wide area network

Country Status (2)

Country Link
GB (1) GB2369263A (en)
IL (1) IL141002A0 (en)

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US7899178B2 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Recording invocation of communication sessions
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US5914951A (en) * 1996-04-16 1999-06-22 At&T Corp System and method for controlling and monitoring communication between customers and customer service representatives
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Also Published As

Publication number Publication date
GB2369263A (en) 2002-05-22
IL141002A0 (en) 2002-02-10

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)