EP3329663A4 - Communication terminal, communication system, communication management method, and medium - Google Patents

Communication terminal, communication system, communication management method, and medium Download PDF

Info

Publication number
EP3329663A4
EP3329663A4 EP16829981.6A EP16829981A EP3329663A4 EP 3329663 A4 EP3329663 A4 EP 3329663A4 EP 16829981 A EP16829981 A EP 16829981A EP 3329663 A4 EP3329663 A4 EP 3329663A4
Authority
EP
European Patent Office
Prior art keywords
communication
medium
management method
terminal
communication system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP16829981.6A
Other languages
German (de)
French (fr)
Other versions
EP3329663A1 (en
Inventor
Atsuhiro Fujii
Takeshi Fujita
Yoshinaga Kato
Kiyoshi Kasatani
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ricoh Co Ltd
Original Assignee
Ricoh Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ricoh Co Ltd filed Critical Ricoh Co Ltd
Publication of EP3329663A1 publication Critical patent/EP3329663A1/en
Publication of EP3329663A4 publication Critical patent/EP3329663A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4935—Connection initiated by DAS system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/563—User guidance or feature selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W28/00—Network traffic management; Network resource management
    • H04W28/02—Traffic management, e.g. flow control or congestion control
    • H04W28/0215—Traffic management, e.g. flow control or congestion control based on user or device properties, e.g. MTC-capable devices
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H04W4/08—User group management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2753—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content
    • H04M1/2757—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content by data transmission, e.g. downloading
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephone Function (AREA)
  • Telephonic Communication Services (AREA)
EP16829981.6A 2015-07-29 2016-05-16 Communication terminal, communication system, communication management method, and medium Withdrawn EP3329663A4 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2015149155A JP2017034323A (en) 2015-07-29 2015-07-29 Communication terminal, communication system, communication management method, and program
PCT/JP2016/002382 WO2017017872A1 (en) 2015-07-29 2016-05-16 Communication terminal, communication system, communication management method, and medium

Publications (2)

Publication Number Publication Date
EP3329663A1 EP3329663A1 (en) 2018-06-06
EP3329663A4 true EP3329663A4 (en) 2018-07-25

Family

ID=57885596

Family Applications (1)

Application Number Title Priority Date Filing Date
EP16829981.6A Withdrawn EP3329663A4 (en) 2015-07-29 2016-05-16 Communication terminal, communication system, communication management method, and medium

Country Status (4)

Country Link
US (1) US10715666B2 (en)
EP (1) EP3329663A4 (en)
JP (1) JP2017034323A (en)
WO (1) WO2017017872A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11551480B2 (en) 2019-04-11 2023-01-10 Ricoh Company, Ltd. Handwriting input apparatus, handwriting input method, program, and input system
US11132122B2 (en) 2019-04-11 2021-09-28 Ricoh Company, Ltd. Handwriting input apparatus, handwriting input method, and non-transitory recording medium
US11778137B2 (en) 2021-07-26 2023-10-03 Ricoh Company, Ltd. Information processing device, information processing method, and non-transitory recording medium

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5771280A (en) * 1996-05-07 1998-06-23 Mci Communication Corporation Method of and apparatus for providing arbitrarily defined hierarchy maps depicting relative geographical information
US20080263076A1 (en) * 2007-04-20 2008-10-23 International Business Machines Corporation Dynamic group creation or reconfiguration based upon available metadata
EP2822253A1 (en) * 2013-06-27 2015-01-07 Ricoh Company, Ltd. Communication management system, communication terminal, communication system, and carrier means

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09186760A (en) 1995-12-28 1997-07-15 Kokusai Electric Co Ltd Portable telephone set
JPH11136338A (en) * 1997-10-31 1999-05-21 Toshiba Corp Mobile communication terminal equipment provided with electronic telephone directory
JP4952288B2 (en) * 2007-02-16 2012-06-13 沖電気工業株式会社 COMMUNICATION TERMINAL DEVICE AND COMMUNICATION SERVICE PROVIDING METHOD
JP5919695B2 (en) 2011-02-25 2016-05-18 株式会社リコー Session control system, transmission system, and program
US9912812B2 (en) * 2012-11-21 2018-03-06 Genesys Telecommunications Laboratories, Inc. Graphical user interface for configuring contact center routing strategies
JP6379496B2 (en) 2013-03-12 2018-08-29 株式会社リコー Management device, communication system, and program
US9123009B1 (en) * 2015-02-26 2015-09-01 Noble Systems Corporation Equitable shift rotation and efficient assignment mechanisms for contact center agents

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5771280A (en) * 1996-05-07 1998-06-23 Mci Communication Corporation Method of and apparatus for providing arbitrarily defined hierarchy maps depicting relative geographical information
US20080263076A1 (en) * 2007-04-20 2008-10-23 International Business Machines Corporation Dynamic group creation or reconfiguration based upon available metadata
EP2822253A1 (en) * 2013-06-27 2015-01-07 Ricoh Company, Ltd. Communication management system, communication terminal, communication system, and carrier means

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2017017872A1 *

Also Published As

Publication number Publication date
US10715666B2 (en) 2020-07-14
JP2017034323A (en) 2017-02-09
US20200045176A1 (en) 2020-02-06
WO2017017872A1 (en) 2017-02-02
EP3329663A1 (en) 2018-06-06

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AX Request for extension of the european patent

Extension state: BA ME

A4 Supplementary search report drawn up and despatched

Effective date: 20180622

RIC1 Information provided on ipc code assigned before grant

Ipc: H04M 3/493 20060101ALI20180618BHEP

Ipc: H04M 1/2745 20060101AFI20180618BHEP

Ipc: H04M 3/42 20060101ALI20180618BHEP

Ipc: H04M 3/56 20060101ALI20180618BHEP

Ipc: H04M 3/51 20060101ALI20180618BHEP

DAV Request for validation of the european patent (deleted)
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