EP2269117A1 - Method and device for controlling user dialogs on a technical installation - Google Patents
Method and device for controlling user dialogs on a technical installationInfo
- Publication number
- EP2269117A1 EP2269117A1 EP09732204A EP09732204A EP2269117A1 EP 2269117 A1 EP2269117 A1 EP 2269117A1 EP 09732204 A EP09732204 A EP 09732204A EP 09732204 A EP09732204 A EP 09732204A EP 2269117 A1 EP2269117 A1 EP 2269117A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- atm
- user
- nodes
- data
- edges
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
- G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
- G03G15/00—Apparatus for electrographic processes using a charge pattern
- G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
- G03G15/5016—User-machine interface; Display panels; Control console
-
- G—PHYSICS
- G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
- G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
- G03G15/00—Apparatus for electrographic processes using a charge pattern
- G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
- G03G15/5016—User-machine interface; Display panels; Control console
- G03G15/502—User-machine interface; Display panels; Control console relating to the structure of the control menu, e.g. pop-up menus, help screens
Definitions
- the invention relates to a method for controlling user dialogues on a to-use, in particular to be maintained, technical device and a method carrying out the device.
- the invention relates to a method and a device for controlling user dialogues on a device to be maintained in the form of an ATM or a Pfan horruite device.
- a service management system for a printer in which a computing unit evaluates data about the state of the printer and, depending on this, controls a visual output of textual and pictorial information (see there, FIGS. to show the user the required steps for the service and maintenance case.
- FIGS. to show the user the required steps for the service and maintenance case.
- the service management system proposed there is specifically concerned with the problem of refilling empty printer cartridges and is thus not directed to the general problem of providing the most effective possible control of user dialogs for particularly complex facilities.
- a control of Benut zerrdialogen can be achieved as effectively as possible in particularly complex technical facilities.
- a method and a device for controlling user dialogues are to be proposed, which enable the servicing and maintenance of complex technical mechatronic devices, such as, for example, ATMs or deposit-taking systems.
- the object is solved by methods having the features of claim 1 and by a device having the features of the independent claim.
- the data about the state of the technical device be processed on the basis of a directed graph comprising nodes and edges, wherein the nodes relate to different maintenance conditions of the device, and wherein the edges provide pointers to the utility for transferring the device from one of the nodes to another of the nodes.
- the control of user dialogues on the basis of the calculation of the data in the context of a graph model formed by nodes and edges, so that a particularly effective control of user dialogues can be performed by hints for the user are displayed according to the definable in the model edges.
- the generation of multi-level user dialogues can be automated.
- the individual steps to be traversed by the user are understood as nodes of the directed graph, and the edges are used to determine an order or sequence of clues and / or commands for the user which is optimal for the respective maintenance case.
- each edge corresponds to such an instruction or command for the respective action to be performed, with which the device can then be transferred from one state (node N) to another state (node N + 1).
- a start node and at least one destination node are determined, which relate to an initial state to be improved and a desired destination state of the device, whereby a sequence of edges is determined in the graph, the shortest path from the start node to the respective Correspond to destination nodes.
- a route planning otherwise known only from the area of the navigation systems can be used in order to arrive at an optimal control of the user database.
- the mechanical dependencies resulting from the device construction can be very easily detected and efficiently released at any time by means of route planning methods.
- the user or the service technician is guided by the construction of the device quasi m form of a service navigation navigated by route planning from a starting point directly on the shortest path to the destination.
- the respective current position via corresponding sensors, such as light barriers, switches, etc., determined and considered in the service navigation. Accordingly, the method proposed here knows the respective current position, and thus knows exactly where and at what device component the user is currently located and where he needs to be slipped. The procedure specifies in which order appropriate instructions must be displayed for the next step.
- a start node and at least one destination node are determined, which relate to an improved initial state and a desired target state of the device, and if by means of a Route Plan method, a sequence of edges is determined which corresponds in the graph to the shortest path from the start node to the respective destination account (Zl).
- a Di] kstra algorithm can be used to solve a complex error situation as optimally as possible in time.
- control the user dialog control data in particular text data and / or image data comprehensive control data are generated and sent to a display device for displaying the hints.
- the method can also be designed in such a way that, based on user data, it is determined for which of the nodes and / or the edges of the graph the respective user has authorization, corresponding instructions for transferring the device from one of these nodes to another of these nodes receive and / or carry out.
- the user in the event that the user should not have permission for nodes and / or edges of the shortest path, it is advantageous if a different sequence of edges is then determined by means of the route plan method than that which corresponds to the shortest path of corresponds to the start node to the respective destination account.
- a plurality of target nodes can also be determined on the basis of the data, each of which has a desired target state and / or intermediate state of the device relate, in which case an order of the destination node is determined based on an optimization method.
- an optimization method for example, an algorithm for solving the so-called traveling salesman problem can be used.
- Also proposed here is a device for controlling user dialogues on a technical device to be serviced), the device having a computer unit which evaluates data on the state of the technical device and, depending thereon, at least a visual output of textual and / or visual information for one the user waiting for the technical device, the processor processing the data using a directed graph comprising nodes and edges connecting nodes, the nodes relating to different maintenance conditions of the device, and the edges indicating to the user to transfer the device from one of Affecting nodes to another node.
- At least the computing unit can be arranged spatially remote from the device and be connected via a data interface with at least one sensor installed in the device, by means of which the data on the state of the technical device are determined.
- the arithmetic unit can be connected via one or the same data interface with a display unit installed in the device, by means of which the instructions for the user are displayed.
- the device may be integrated in the device, wherein the arithmetic unit is connected to at least one sensor installed in the device, by means of which the data on the state of the technical device are determined, and wherein the arithmetic unit is connected to a display unit installed in the device is, by means of which the instructions for the user are displayed.
- a technical device with such a device for controlling user dialogues on a technical device to be serviced, wherein the device has a computer that evaluates data on the state of the technical device and depending on at least a visual output of textual and / or or visual cues for a user waiting for the technical device, the processor processing the data using a directed graph comprising nodes and edges connecting nodes, the nodes relating to different maintenance conditions of the device, and the edges indicating to the user for transfer to affect the establishment of one of the nodes to another node.
- the technical device may preferably be an ATM or a deposit collection device.
- Fig. 1-8 the display of individual steps in the frame of a user dialog.
- Fig. 10 is a schematic representation of the inventive device for the maintenance of a technical device in the form of an ATM represents.
- FIGS. 9 and 10 Before discussing FIGS. 1 to 8 in more detail, the method according to the invention and the device will first be described in more detail with reference to FIGS. 9 and 10:
- FIG. 9 shows, by way of example, a directed graph GRPH used by the method, which has a plurality of nodes 1000, 1100, 1200, 1210,... 1300, 1310..., Etc., which are linked together via edge connections ,
- Each of the edges corresponds to a specific instruction, such as INSTR and CHK, which relate to a step to be performed by the user.
- the instruction INSTR may relate to a hint or command requesting the user to open a door located on the device.
- the hint CHK can relate to an instruction for checking or checking a particular state by the user.
- the user should be instructed with the instruction CHK to check whether there is an object at a certain point of the device, such as a banknote at a transport point. facility within an ATM.
- the graph GRPF shown in FIG. 9 thus provides a logical structure after which the method is executed within a computing unit.
- the application of a graphene method has u.a. the advantage that even very complex issues or maintenance conditions of the device can be optimally recorded and evaluated very efficiently.
- the graph GRPH formed by knots and edges thus represents the procedure according to the invention as follows:
- An error location corresponds to a particular (destination) node, e.g. node 1300.
- the user dialog results from the sequence of the individual edges on the path from the starting node, e.g. 1000, to the destination node, e.g. 1300th
- FIGS. 1-8 show, in principle, the example of an ATM to be serviced according to the invention generated or controlledssenkelung and illustrate the individual steps that the user should perform on the basis of the sequence of hints or commands displayed to him.
- FIG. 10 shows the structure of a device DVC for controlling user dialogues on a technical device to be serviced, which is given here the shape of an ATM ATM.
- the ATM ATM has, inter alia, a display device in the form of a monitor or display MON.
- ATMs S are arranged at various points in the ATM, with which the state of the ATMs can be monitored.
- the ATM ATM is via exne interface IF with the erfmdungsgespecializeden device DVC m connection, which consists essentially of a computer COMP and a memory are stored on the program data PROG and application data.
- the arithmetic unit COMP receives the data D detected by the sensors S in the ATM ATM and can thus determine the current state of the ATM ATM.
- the sensors S are, for example, light barriers, reed contacts, switches and the like, by means of which certain states can be checked at the various points of the cash dispenser ATM. In particular, errors that occur, such as the jam in a transport device for bills, be determined.
- the handles performed by the user or service technician may be monitored by the sensors S, e.g. it is determined that a particular flap, drawer or the like has been opened or closed in the ATM ATM.
- the arithmetic unit COMP determines the current state of the ATM ATM and guides the user through step-by-step display of commands to properly and efficiently service the ATM ATM. For this purpose, the arithmetic unit COMP sends via the interface IF corresponding control data, the textual and / or graphical data TXT or PIC, to a display device, such as the monitor MON of the ATM, where appropriate clues are then displayed to the user.
- a display device such as the monitor MON of the ATM
- the sequence of the steps to be executed results from a route planning based on the graph (such as GRPH in FIG. 9).
- a route planning based on the graph such as GRPH in FIG. 9.
- the user is guided by the shortest route to the determined error location, here to the node 1300, which relates to the point in the transport device at which a congestion of bills has occurred.
- the method according to the invention successively guides the user in the context of a user dialog starting from the start node 1000 via the accounts 1100, 1200 (and connection points P2) to the destination node 1300.
- the method can proceed as follows, reference being made in particular to FIGS.
- the user is instructed by an indicator on the monitor MON to check the error message likewise displayed (see FIG. 1).
- This instruction takes place both in the form of a text TXT "Check” and also in the form of a pictorial representation PIC, which represents the basic structure of the ATM
- PIC pictorial representation
- the user is now instructed to open a first flap at the ATM ATM and to release a lock for pulling out the transport device (see FIG. 2). If the user has performed this activity successfully, which can be checked immediately via the sensors, the device DVC gives another instruction for opening a specific flap within the transport device (see FIG. 3).
- the user is asked to remove the bills that have accumulated within the transport device (FIG. 4).
- the user is then instructed to check the condition of the transport device to determine whether there are no more accumulated bank notes there.
- FIG. 6 the instruction is made to close the flap on the transport device again.
- the user is instructed to insert the transport device back into the ATM ATM (FIG. 7).
- the user is prompted to close the outer flap on the ATM and to check the overall state of the ATM again (Fig. 8).
- the invention makes use of a graphene method, to which a known route planning is optimally applied can. This makes it possible, among other things, to determine the shortest path and thus the fastest method for remedying a fault condition.
- the method according to the invention can comprise a plurality of destination nodes or intermediate nodes (see Z1 and Z2 in FIG. 9), whereby very complex facts are subdivided into individual subproblems and corresponding solutions (intermediate destinations).
- the method proposed here also makes possible a differentiation in the control of user dialogues on the basis of an authorization assigned to the respective user. If, for example, the user is not authorized to penetrate particularly sensitive areas of the ATM ATM, for example, to locations where banknotes are located, this is taken into account by the inventive method and implemented accordingly in the control of the user dialogues.
- the meta-information of the edges that is the information about the edges or additional information about the edges, (for example access rights of the user) can also lead to the knowledge that the desired destination node with the available access rights is not reachable. In such cases, the result is a user dialog consisting of a single step of notifying the user that he does not have the necessary access rights. It can also happen that the user is not guided by the shortest route, but rather by a detour to the desired destination node, whereby individual nodes or points in the ATM to which the user has no access are bypassed.
- the inventive device can be configured as a separate device, which via a Interface, for example via a network connection, is connected to the respective device to be serviced.
- the device may be integrated in whole or in part (individual components of the device) in the device to be serviced.
- the arithmetic unit and / or the display device (monitor or display) used to display the information can be part of the device or ATM to be serviced.
- edges contain additional information about the action, e.g. that a "screwdriver is needed”. For this one can determine in advance the union of all tools over the edges of the path
- Comp computing device designed here as a personal computer
- ATM technical equipment here in the form of an ATM
- MON display device or display designed here as an LCD monitor
- TXT PIC Control data with text or image data for the display of notes
- GRPH Graph for a method of controlling user dialogues; comprising knots and edges
Abstract
Description
Claims
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE102008019478A DE102008019478A1 (en) | 2008-04-17 | 2008-04-17 | Method and device for controlling user dialogues on a technical device |
PCT/EP2009/053794 WO2009127516A1 (en) | 2008-04-17 | 2009-03-31 | Method and device for controlling user dialogs on a technical installation |
Publications (2)
Publication Number | Publication Date |
---|---|
EP2269117A1 true EP2269117A1 (en) | 2011-01-05 |
EP2269117B1 EP2269117B1 (en) | 2014-08-20 |
Family
ID=40848663
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP09732204.4A Active EP2269117B1 (en) | 2008-04-17 | 2009-03-31 | Method and device for controlling user dialogs on a technical installation |
Country Status (5)
Country | Link |
---|---|
US (1) | US8656500B2 (en) |
EP (1) | EP2269117B1 (en) |
CN (1) | CN102027419B (en) |
DE (1) | DE102008019478A1 (en) |
WO (1) | WO2009127516A1 (en) |
Families Citing this family (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE102008024162A1 (en) | 2008-05-19 | 2009-11-26 | Wincor Nixdorf International Gmbh | Method for maintenance control of automatic teller machine for inputting and outputting bank note, involves automatically recognizing current maintenance state when noise is evaluated by noise detection unit |
DE102009051638A1 (en) * | 2009-11-02 | 2011-05-05 | Giesecke & Devrient Gmbh | Method for operating a banknote processing machine |
US10515367B2 (en) * | 2014-03-31 | 2019-12-24 | Ncr Corporation | Fraud detection in self-service terminal |
JP6557274B2 (en) * | 2017-03-31 | 2019-08-07 | ファナック株式会社 | Component mounting position guidance device, component mounting position guidance system, and component mounting position guidance method |
US10621815B2 (en) * | 2018-02-02 | 2020-04-14 | Aristocrat Technologies Australia Pty Limited | Electronic gaming machine and methods for displaying supplemental information |
US11379598B2 (en) * | 2018-02-28 | 2022-07-05 | International Business Machines Corporation | Knowledge graph access limitation by discovery restrictions |
CA3176476A1 (en) * | 2020-04-24 | 2021-10-28 | Tidel Engineering, L.P. | Systems and methods for improving cash management system operation |
Family Cites Families (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4682158A (en) * | 1984-03-23 | 1987-07-21 | Ricoh Company, Ltd. | Guidance device for manipulation of machine |
US4964125A (en) * | 1988-08-19 | 1990-10-16 | Hughes Aircraft Company | Method and apparatus for diagnosing faults |
MX9502264A (en) | 1994-06-03 | 1997-02-28 | Xerox Corp | Printer comsumables and service management system. |
JP3540963B2 (en) * | 1999-07-01 | 2004-07-07 | シャープ株式会社 | Information display device |
JP3980488B2 (en) * | 2001-02-24 | 2007-09-26 | インターナショナル・ビジネス・マシーンズ・コーポレーション | Massively parallel computer system |
EP1722318A1 (en) * | 2005-05-11 | 2006-11-15 | Sap Ag | Method and computer system for workflow control |
US8201160B2 (en) | 2005-07-05 | 2012-06-12 | International Business Machines Corporation | Data processing method and system |
DE102005057697A1 (en) * | 2005-12-02 | 2007-06-06 | Fraunhofer-Gesellschaft zur Förderung der angewandten Forschung e.V. | Method for computer-aided simulation of technical processes |
US7751955B2 (en) * | 2006-06-30 | 2010-07-06 | Spx Corporation | Diagnostics data collection and analysis method and apparatus to diagnose vehicle component failures |
US20080243566A1 (en) * | 2007-03-27 | 2008-10-02 | Godwin Bryan W | System, Method And Apparatus For Identifying And Correcting Data Integrity Problems Associated With Remotely Located Equipment |
-
2008
- 2008-04-17 DE DE102008019478A patent/DE102008019478A1/en not_active Withdrawn
-
2009
- 2009-03-31 US US12/936,863 patent/US8656500B2/en active Active
- 2009-03-31 EP EP09732204.4A patent/EP2269117B1/en active Active
- 2009-03-31 CN CN200980113501.8A patent/CN102027419B/en active Active
- 2009-03-31 WO PCT/EP2009/053794 patent/WO2009127516A1/en active Application Filing
Non-Patent Citations (1)
Title |
---|
See references of WO2009127516A1 * |
Also Published As
Publication number | Publication date |
---|---|
EP2269117B1 (en) | 2014-08-20 |
WO2009127516A1 (en) | 2009-10-22 |
US8656500B2 (en) | 2014-02-18 |
CN102027419B (en) | 2014-10-29 |
CN102027419A (en) | 2011-04-20 |
US20110035797A1 (en) | 2011-02-10 |
DE102008019478A1 (en) | 2009-10-22 |
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