EP1479005A4 - Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user - Google Patents

Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user

Info

Publication number
EP1479005A4
EP1479005A4 EP03710772A EP03710772A EP1479005A4 EP 1479005 A4 EP1479005 A4 EP 1479005A4 EP 03710772 A EP03710772 A EP 03710772A EP 03710772 A EP03710772 A EP 03710772A EP 1479005 A4 EP1479005 A4 EP 1479005A4
Authority
EP
European Patent Office
Prior art keywords
capturing
server
user
processing
apparatus
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP03710772A
Other languages
German (de)
French (fr)
Other versions
EP1479005A1 (en
Inventor
Donald A House
Stephen M Beckett
Michael L Whitmer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verint Americas Inc
Original Assignee
Verint Americas Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to US61489 priority Critical
Priority to US10/061,469 priority patent/US7219138B2/en
Priority to US61469 priority
Priority to US10/061,489 priority patent/US20030145140A1/en
Priority to US61491 priority
Priority to US10/061,491 priority patent/US20030142122A1/en
Application filed by Verint Americas Inc filed Critical Verint Americas Inc
Priority to PCT/US2003/002541 priority patent/WO2003065232A1/en
Publication of EP1479005A1 publication Critical patent/EP1479005A1/en
Publication of EP1479005A4 publication Critical patent/EP1479005A4/en
Application status is Withdrawn legal-status Critical

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414Workload generation, e.g. scripts, playback
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3476Data logging
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3495Performance evaluation by tracing or monitoring for systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/06Buying, selling or leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/86Event-based monitoring
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875Monitoring of systems including the internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/02Network-specific arrangements or communication protocols supporting networked applications involving the use of web-based technology, e.g. hyper text transfer protocol [HTTP]
EP03710772A 2002-01-31 2003-01-29 Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user Withdrawn EP1479005A4 (en)

Priority Applications (7)

Application Number Priority Date Filing Date Title
US61489 1993-05-13
US61469 2002-01-31
US10/061,489 US20030145140A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for processing data captured during exchanges between a server and a user
US61491 2002-01-31
US10/061,491 US20030142122A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
US10/061,469 US7219138B2 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for capturing data exchanged between a server and a user
PCT/US2003/002541 WO2003065232A1 (en) 2002-01-31 2003-01-29 Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user

Publications (2)

Publication Number Publication Date
EP1479005A1 EP1479005A1 (en) 2004-11-24
EP1479005A4 true EP1479005A4 (en) 2010-10-13

Family

ID=27670384

Family Applications (1)

Application Number Title Priority Date Filing Date
EP03710772A Withdrawn EP1479005A4 (en) 2002-01-31 2003-01-29 Method, apparatus, and system for capturing, processing, and/or playing selected data exchanged between a server and a user

Country Status (6)

Country Link
EP (1) EP1479005A4 (en)
JP (1) JP2005516305A (en)
AU (1) AU2003214926B2 (en)
CA (1) CA2474735C (en)
NZ (1) NZ534642A (en)
WO (1) WO2003065232A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040172253A1 (en) * 2003-02-28 2004-09-02 Sun Microsystems, Inc., A Delaware Corporation Capture and playback web automation tool
JP5178219B2 (en) * 2008-01-31 2013-04-10 三菱スペース・ソフトウエア株式会社 Access analysis device, access analysis method, and access analysis program
JP5648186B2 (en) 2011-08-22 2015-01-07 インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Machines Corporation Apparatus and method for generating data for replaying a transaction

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6286046B1 (en) * 1997-12-22 2001-09-04 International Business Machines Corporation Method of recording and measuring e-business sessions on the world wide web
WO2001090966A1 (en) * 2000-05-24 2001-11-29 Telstra New Wave Pty Ltd Monitoring system

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5809250A (en) * 1996-10-23 1998-09-15 Intel Corporation Methods for creating and sharing replayable modules representive of Web browsing session
US9058416B2 (en) * 2000-12-11 2015-06-16 Peter K. Trzyna System and method for detecting and reporting online activity using real-time content-based network monitoring

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6286046B1 (en) * 1997-12-22 2001-09-04 International Business Machines Corporation Method of recording and measuring e-business sessions on the world wide web
WO2001090966A1 (en) * 2000-05-24 2001-11-29 Telstra New Wave Pty Ltd Monitoring system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO03065232A1 *

Also Published As

Publication number Publication date
CA2474735C (en) 2009-10-13
NZ534642A (en) 2006-06-30
WO2003065232A1 (en) 2003-08-07
AU2003214926B2 (en) 2009-01-22
CA2474735A1 (en) 2003-08-07
EP1479005A1 (en) 2004-11-24
JP2005516305A (en) 2005-06-02

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