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Rückruf zu einer Anrufzentrale

Info

Publication number
DE60110688D1
DE60110688D1 DE2001610688 DE60110688A DE60110688D1 DE 60110688 D1 DE60110688 D1 DE 60110688D1 DE 2001610688 DE2001610688 DE 2001610688 DE 60110688 A DE60110688 A DE 60110688A DE 60110688 D1 DE60110688 D1 DE 60110688D1
Authority
DE
Grant status
Grant
Patent type
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
DE2001610688
Other languages
English (en)
Other versions
DE60110688T2 (de )
Inventor
Burnett John Geoffrey Wildman
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NETCALL PLC K TNO BIRMINGHAM
Original Assignee
NETCALL PLC K TNO, BIRMINGHAM
NETCALL PLC K TNO BIRMINGHAM
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Grant date

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/48Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42195Arrangements for calling back a calling subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
DE2001610688 2000-06-23 2001-06-15 Rückruf zu einer Anrufzentrale Active DE60110688D1 (de)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0015357A GB0015357D0 (en) 2000-06-23 2000-06-23 Callback telecommunication system and method

Publications (1)

Publication Number Publication Date
DE60110688D1 true DE60110688D1 (de) 2005-06-16

Family

ID=9894215

Family Applications (2)

Application Number Title Priority Date Filing Date
DE2001610688 Active DE60110688D1 (de) 2000-06-23 2001-06-15 Rückruf zu einer Anrufzentrale
DE2001610688 Active DE60110688T2 (de) 2000-06-23 2001-06-15 Rückruf zu einer Anrufzentrale

Family Applications After (1)

Application Number Title Priority Date Filing Date
DE2001610688 Active DE60110688T2 (de) 2000-06-23 2001-06-15 Rückruf zu einer Anrufzentrale

Country Status (5)

Country Link
US (1) US6704404B1 (de)
DE (2) DE60110688D1 (de)
EP (1) EP1168791B1 (de)
ES (1) ES2242710T3 (de)
GB (1) GB0015357D0 (de)

Families Citing this family (38)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7076043B2 (en) * 2002-05-01 2006-07-11 Sun Microsystems, Inc. System and method of using presence information to delay dialing phone calls initiated by a caller to a callee
US7145998B1 (en) * 2002-07-29 2006-12-05 Bellsouth Intellectual Property Corporation Systems, methods, and devices for a callback/callback reminder feature
US20040081311A1 (en) * 2002-10-23 2004-04-29 Paul Thompson Method abandoned call rescue
EP1646216A4 (de) * 2003-02-27 2007-07-18 Yukio Kubo Sprachkommunikationssystem, server zur verwendung dafür und empfangsrelaisvorrichtung
GB2386290B (en) 2003-03-14 2006-01-04 Davide Antilli System and method for the establishment of a connnection between a contact requester and a communications centre
US7864939B1 (en) * 2003-04-30 2011-01-04 At&T Intellectual Property Ii, L.P. Call arrangement and connection using messaging
US7460652B2 (en) * 2003-09-26 2008-12-02 At&T Intellectual Property I, L.P. VoiceXML and rule engine based switchboard for interactive voice response (IVR) services
US7356475B2 (en) * 2004-01-05 2008-04-08 Sbc Knowledge Ventures, L.P. System and method for providing access to an interactive service offering
US7936861B2 (en) * 2004-07-23 2011-05-03 At&T Intellectual Property I, L.P. Announcement system and method of use
US8165281B2 (en) * 2004-07-28 2012-04-24 At&T Intellectual Property I, L.P. Method and system for mapping caller information to call center agent transactions
US20060026049A1 (en) * 2004-07-28 2006-02-02 Sbc Knowledge Ventures, L.P. Method for identifying and prioritizing customer care automation
US7580837B2 (en) * 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US7602898B2 (en) * 2004-08-18 2009-10-13 At&T Intellectual Property I, L.P. System and method for providing computer assisted user support
US7245712B2 (en) * 2004-10-01 2007-07-17 Red Lion International Management Limited Method and apparatus for processing routing requests
US7197130B2 (en) 2004-10-05 2007-03-27 Sbc Knowledge Ventures, L.P. Dynamic load balancing between multiple locations with different telephony system
US7668889B2 (en) 2004-10-27 2010-02-23 At&T Intellectual Property I, Lp Method and system to combine keyword and natural language search results
US7657005B2 (en) * 2004-11-02 2010-02-02 At&T Intellectual Property I, L.P. System and method for identifying telephone callers
US7724889B2 (en) * 2004-11-29 2010-05-25 At&T Intellectual Property I, L.P. System and method for utilizing confidence levels in automated call routing
US7778405B2 (en) * 2004-11-30 2010-08-17 Aspect Software, Inc. Contact center system independent of line key status or current agent activity/state
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7864942B2 (en) 2004-12-06 2011-01-04 At&T Intellectual Property I, L.P. System and method for routing calls
US20060126811A1 (en) * 2004-12-13 2006-06-15 Sbc Knowledge Ventures, L.P. System and method for routing calls
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US7450698B2 (en) * 2005-01-14 2008-11-11 At&T Intellectual Property 1, L.P. System and method of utilizing a hybrid semantic model for speech recognition
US7627096B2 (en) * 2005-01-14 2009-12-01 At&T Intellectual Property I, L.P. System and method for independently recognizing and selecting actions and objects in a speech recognition system
US7627109B2 (en) * 2005-02-04 2009-12-01 At&T Intellectual Property I, Lp Call center system for multiple transaction selections
US8223954B2 (en) 2005-03-22 2012-07-17 At&T Intellectual Property I, L.P. System and method for automating customer relations in a communications environment
US7636432B2 (en) 2005-05-13 2009-12-22 At&T Intellectual Property I, L.P. System and method of determining call treatment of repeat calls
US8781092B2 (en) * 2005-05-16 2014-07-15 Noble Systems Corporation Systems and methods for callback processing
US8036374B2 (en) 2005-05-16 2011-10-11 Noble Systems Corporation Systems and methods for detecting call blocking devices or services
US8005204B2 (en) * 2005-06-03 2011-08-23 At&T Intellectual Property I, L.P. Call routing system and method of using the same
US7657020B2 (en) 2005-06-03 2010-02-02 At&T Intellectual Property I, Lp Call routing system and method of using the same
US8503641B2 (en) 2005-07-01 2013-08-06 At&T Intellectual Property I, L.P. System and method of automated order status retrieval
US8526577B2 (en) * 2005-08-25 2013-09-03 At&T Intellectual Property I, L.P. System and method to access content from a speech-enabled automated system
US8548157B2 (en) 2005-08-29 2013-10-01 At&T Intellectual Property I, L.P. System and method of managing incoming telephone calls at a call center
US8577014B2 (en) * 2005-11-04 2013-11-05 At&T Intellectual Property I, L.P. System and method of managing calls at a call center
US9178997B2 (en) 2012-06-01 2015-11-03 Callpromise, Llc System and method for simulating virtual queuing of calls
US9065916B2 (en) 2012-06-01 2015-06-23 Callpromise, Llc System and method for virtual queuing of calls

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
WO1992001350A1 (en) 1990-07-03 1992-01-23 Teller David M Method of establishing a cost-efficient communications path between internationally-remote parties
US5282243A (en) 1990-07-03 1994-01-25 At&T Bell Laboratories Recording of automatic number identification to identify lost customers
US5559878A (en) 1994-05-23 1996-09-24 Teltrust, Inc. Telephonic communications answering and callback processing system
US5533100A (en) 1994-07-29 1996-07-02 At&T Corp. Communications system call complete arrangement
CA2164896C (en) * 1994-12-27 2000-11-21 Daniel Jitzchak Mayer Context-based transactions using broadcast advertising
US5627884A (en) 1995-06-26 1997-05-06 Williams; Mark J. Method for returning inbound calls
WO1997024860A3 (en) 1995-12-29 1997-10-09 Mci Communications Corp System and method for international callback
US6263066B1 (en) * 1997-02-06 2001-07-17 Genesys Telecommunications Laboratories, Inc. Multimedia managing and prioritized queuing system integrated with intelligent routing capability
US6002760A (en) * 1998-02-17 1999-12-14 Genesys Telecommunications Laboratories, Inc. Intelligent virtual queue

Also Published As

Publication number Publication date Type
EP1168791B1 (de) 2005-05-11 grant
ES2242710T3 (es) 2005-11-16 grant
US6704404B1 (en) 2004-03-09 grant
EP1168791A2 (de) 2002-01-02 application
EP1168791A3 (de) 2002-06-05 application
GB0015357D0 (en) 2000-08-16 grant
DE60110688T2 (de) 2006-01-26 grant

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition