CN201477629U - Customer service evaluation system - Google Patents

Customer service evaluation system Download PDF

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Publication number
CN201477629U
CN201477629U CN2009201933354U CN200920193335U CN201477629U CN 201477629 U CN201477629 U CN 201477629U CN 2009201933354 U CN2009201933354 U CN 2009201933354U CN 200920193335 U CN200920193335 U CN 200920193335U CN 201477629 U CN201477629 U CN 201477629U
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evaluation
service
card
service evaluation
system
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CN2009201933354U
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Chinese (zh)
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黄泽华
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广州市欣瑞电子有限公司
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Abstract

The utility model discloses a customer service evaluation system, which comprises a system main machine, a teller controller and a service evaluation sign, wherein the system main machine, the teller controller and the service evaluation sign are connected through wireless or wired networks, the teller controller sends the business process information to the system main machine, then the system main machine sends the trade assistant service evaluation orders to the service evaluation sign, and the service evaluation sign is used to collect the service evaluation key operation information to uniformly record and analyze. The system achieves the transparent services of employees, accepts the supervision from customers, and manages to conduct the statistics of customer evaluation data in time.

Description

客户服务评价系统 Customer service evaluation system

技术领域 FIELD

[0001] 本实用新型涉及一种网络客户服务评价系统,尤其涉及一种多功能的客户服务评 [0001] The present invention relates to a network of customer service evaluation system, in particular to a multi-functional customer service evaluation

价系统。 Price system. 背景技术 Background technique

[0002] 现有的银行、电信营业厅和商场为了规范全行营业网点服务质量,采用客户服务评价系统来统计"顾客满意率"指标数据。 [0002] existing banking, telecom business office and shopping centers in order to standardize the Bank's outlets service quality, customer service evaluation system that uses statistical indicators of "customer satisfaction." 但是客户服务评价系统功能简单,大规模网络互联的程度不高,很难准确统计客户的评价意见。 But customer service evaluation system features a simple, large-scale networking degree is not high, it is difficult to accurately evaluate the statistical observations customers.

发明内容 SUMMARY

[0003] 为了实现员工透明服务,接受客户监督,并及时统计客户评价数据进行管理,本实用新型提供一种客户服务评价系统。 [0003] In order to achieve transparent service employees, customer acceptance of supervision, and timely statistical evaluation of customer data management, the present invention provides a customer service evaluation system.

[0004] 本实用新型实施例提供的一种客户服务评价系统,包括通过无线或有线网络连接的系统主机、柜员控制器、服务评价牌,所述柜员控制器发送业务办理资料给所述系统主机,所述系统主机生成对营业员服务评价的命令发送给服务评价牌,通过服务评价牌采集客户的服务评价按键操作信息,统一进行记录分析。 [0004] A customer service evaluation system of the present invention is provided by the embodiment, a system including a host connected through the wireless or wired network, teller controller, card service evaluation, the teller controller transmits data to the business processing system host the system generates a host sends commands to the service evaluation card salesperson service evaluation, collecting customer service evaluation key operation information service evaluation card, record and analyze unity.

[0005] 进一步,所述服务评价牌为直板式结构电子服务评价牌,上面设置有三个服务评 [0005] Further, evaluation of the service structure of the electronic card is a bar-type card service evaluation, three services are provided above commentary

价按键、语音提示喇叭和微型麦克风;或者所述服务评价牌为L型结构电子服务评价牌,设 Monovalent button, miniature microphones and speakers voice prompts; or the service card for the evaluation of L-shaped configuration of the electronic service evaluation board, provided

置有员工信息栏、星级标志、服务评价按键、语音提示喇叭和微型麦克风。 Home employees information bar, star sign, service evaluation button, miniature microphones and speakers voice prompts.

[0006] 进一步,所述一个柜员控制器和一个服务评价牌构成一套评价器, 一个营业窗口 [0006] Further, the controller is a teller and a service evaluation constitute a license evaluator, a business window

只使用一套评价器;多个柜员可以共用一个服务评价牌也可以独立拥有一个服务评价牌。 Using only a set of evaluation; a plurality of service evaluation teller can share a card may have an independent evaluation of a service card. [0007] 进一步,所述柜员控制器设置有液晶显示屏、功能按键、喇叭和微型麦克风,用于控制向所述系统主机发送客户的业务办理资料。 [0007] Further, the teller is provided with a LCD controller, function keys, and miniature speaker microphone for controlling the sending client to the host system to handle data traffic.

[0008] 进一步,所述柜员控制器集成了排队操作控制键盘和服务评价控制键盘。 [0008] Further, the controller integrates the teller line operation control keyboard and keyboard control service evaluation.

[0009] 再进一步,所述系统还包括连接在系统主机和柜员控制器之间的网点前置机,用 [0009] Still further, the system further comprising a network coupled between the FEP and the host system controller teller, with

于读取、查询评价数据;客户端与服务评价牌之间通过RS232C串口通讯,储蓄网点前置机 To read, query evaluation data; between the client and service evaluation card via RS232C serial communications, network front-end savings

和系统主机数据服务器之间采用C/S结构,使用TCP/IP协议进行可靠传输。 Between the host system and the data server using C / S structure, using the TCP / IP protocol for reliable transmission.

[0010] 更进一步,所述网点前置机还包括发卡操作单元,用于新增员工或遗失补卡的同 [0010] Furthermore, the front end processor further comprises a network issuing an operation unit configured to add up card is lost or staff with

时存储持卡人的基本信息;读卡分析单元,用于通过读取存储于识别卡的数据,获取持卡者 Basic information stored cardholder; analysis card reading unit for identifying the data card, acquired by reading the stored cardholder

的评价数据及其截止时间,做为产生日报表和月报表的数据来源;报表生成单元,用于通过 The evaluation data and OFF time data is generated as the source of the daily and monthly reports; report generating unit, for by

联机或读取识别卡来产生日数据报表和上月数据报表,所述报表内容有姓名、工号、业务类 Line identification card or read the data to generate reports and month daily data report, the report contents name, job number, traffic class

型及其相关数据。 Type and its associated data. 所述发卡操作单元、读卡分析单元和报表生成单元依次连接在一起。 The issuing unit operation, report generation and analysis unit card reading means are sequentially connected together.

[0011] 采用本实用新型提供的客户服务评价系统有如下优点: [0011] The present invention provides customer service evaluation system has the following advantages:

[0012] 1、实现员工持牌上岗,透明服务,接受客户监督,统计每位员工的顾客满意度,这样体现了顾客权利,倡导以顾客为中心的服务理念。 [0012] 1, and employees of licensed posts, transparent service, customer acceptance of supervision, customer satisfaction statistics for each employee, which reflects the customer rights advocate customer-focused service concept.

[0013] 2、通过联网通信,各个柜台员工完成一个客户服务后,通过电子按钮统计服务质量,其方式方便快捷,不增加顾客负担。 After the [0013] 2, via the communication network, each employee complete a customer service counter, via electronic button statistical service quality, convenient and efficient a manner, without increasing the burden on the customer. 系统还可统计员工业务量,分行对柜员星级重新评定后可在网点柜员牌的星级指示灯上同步反应出来,作为考核其业绩的一个辅助指标。 The system can also traffic statistics staff, branch teller stars after re-evaluation may be reflected in the synchronous network teller card star light, as a secondary indicators for assessing their performance. [0014] 3、实现了柜员牌的实时控制和数据上传,系统自动收集信息,节省了工作量,可以进行数据统计、查询、管理等操作。 [0014] 3, to achieve a teller cards, real-time control and data upload, the system automatically gather information, saving workload for data statistics, query, management and other operations.

附图说明 BRIEF DESCRIPTION

[0015] 图1是本实用新型实施例一提供的[0016] 图2是本实用新型实施例二提供的 [0015] FIG. 1 is a first embodiment of the present invention provides [0016] FIG. 2 is a second embodiment of the present invention provides

种客户服务评价系统结构示意图; 种网络版的客户服务评价系统结构示意图。 Kind of customer service evaluation system structure diagram; network version of the kind of customer service evaluation system schematic structure.

具体实施方式 Detailed ways

[0017] 为使本实用新型的目的、技术方案和优点更加清楚,下面将结合附图对本实用新型作进一步地详细描述。 [0017] The object of the present invention, technical solutions and advantages clearer, the accompanying drawings will be described in further detail of the present invention for binding.

[0018] 如图1所示,本实用新型实施例一提供了一种客户服务评价系统,包括通过无线或有线网络连接的系统主机、柜员控制器、服务评价牌,所述柜员控制器发送业务办理资料给所述系统主机,所述系统主机根据业务办理资料生成对营业员服务评价的命令发送给服务评价牌,并通过服务评价牌采集客户的服务评价按键操作信息,统一进行记录分析。 [0018] As shown in FIG 1, one embodiment of the present invention there is provided a customer service evaluation system, including a host system connected by wireless or wired network, teller controller, card service evaluation, the controller sends a service teller apply information to the system host, the host system to handle data generated command service evaluation of salesperson sent to the service evaluation based on business cards, and collect customer service evaluation key operation information service evaluation card, record and analyze unity. [0019] 所述服务评价牌,即星级柜员牌为直板式结构电子服务评价牌,上面设置有三个服务评价按键、语音提示喇叭和微型麦克风;或者所述服务评价牌为L型立式结构电子服务评价牌,设置有员工信息栏贴有照片、星级标志、服务评价按键、语音提示喇叭和微型麦克风。 [0019] Evaluation of the service card, i.e. a linear star plate structure teller card service evaluation electronic card provided with three upper service evaluation buttons, voice prompts miniature microphone and speaker; or the service card for the evaluation of the vertical structure type L electronic service evaluation card, employees are provided information bar affixed with photos, star sign, service evaluation button, miniature microphones and speakers voice prompts. 所述服务评价按键有"非常满意"、"基本满意"、"不满意"3个按键,这种方法不会过多地增加顾客负担,也方便统计。 The service evaluation buttons are "very satisfied", "basically satisfied", "dissatisfied" three keys, this method does not increase too much burden on the customer, but also facilitate the statistics.

[0020] 星级柜员牌和柜员控制器均集成了微型麦克风和话筒,具有对讲功能。 [0020] Star teller teller cards and controllers are integrated with a miniature microphone and speaker, has intercom function. 具有独特的通道自动控制功能,防止了自己啸叫,音效柔和自然,具备自动静音功能。 It has a unique channel automatic level control to prevent his whistle, sound soft and natural, with automatic mute function. 控制器端可以自由控制对讲的音量。 The controller side can freely control the volume of the intercom.

[0021] 柜员控制器集成排队机操作器功能,柜员控制器表面嵌入16键排队机操作器键盘,8键评价键盘,操作界面美观大方,适应性强,节省了柜面空间,提升窗口服务形象。 [0021] Integrated ACD controller teller operating function, the controller teller surface-embedded 16-key keypad ACD operation, evaluation of the keyboard keys 8, nice user interface, adaptable, save counter space, improve the service image window . 柜员控制器集成语音提示一米线功能,控制器表面嵌入8键评价键盘,其中一键盘控制语音提示"对不起,请下一位客户在一米线外等候"。 Teller controller integrated voice prompt a noodle function, the controller embedded in the surface evaluation 8 key keyboard, a keyboard which controls the voice prompt "Sorry, your next customer waiting outside a noodle."

[0022] 星级柜员牌与柜员控制器连接后共同使用,所述一个柜员控制器和一个服务评价牌构成一套评价器,一个营业窗口只使用一套评价器;多个柜员可以共用一个服务评价牌也可以独立拥有一个服务评价牌。 [0022] Star teller cards and the controller connection used together teller, the teller a controller and a service evaluation constitute a license evaluator, operating a single set of evaluation window; a plurality of service can share a teller cards can also be evaluated independently owned a service evaluation card.

[0023] 多个柜员共用一个星级柜员牌时,柜员操作人员需要通过电脑进行星级柜员牌的登录操作,登录操作后评价器产生的评价记录标志为已登录柜柜员的记录。 When the [0023] plurality of teller teller cards share a star, a star teller teller operator needs to log-in operation by the computer card, after the evaluation of the evaluation generated operation log recording mark is recorded logged teller counter. 每个柜员独立使用一个星级柜员牌时则不需要进行登录操作。 Each teller is not required to sign a separate operation using a star teller card. [0024] 所述系统工作流程如下: [0024] The system works as follows:

[0025] 1、当柜台营业员为一个客户受理完成业务后,营业员按动工作台上的柜员控制器发送按键,柜员控制器就发送客户业务办理资料到系统PC主机。 [0025] 1, when the clerk behind the counter as a customer acceptance completion business, salesperson bench press send button controller teller, teller controller sends the customer business transaction data to the host PC system.

[0026] 2、系统PC主机接收到客户业务办理资料,发送评价控制的的指令给服务评价牌。 [0026] 2, PC host system receives customer business transaction data, send commands to the control evaluation service evaluation card. [0027] 3、客户服务评价牌接收指令后评价灯亮,并进行语音提示"请您对本次服务进行评价"同时设备处于接收评价信息的状态。 [0027] 3, customer service evaluation card after receiving instructions evaluate bright light and a voice prompt "Please be evaluated for this service," while the device is in a state to receive assessment information.

[0028] 4、客户按键输入评价信息,客户评价器进行语音提示"谢谢"同时评价按钮灯灭。 [0028] 4, the evaluation information input key customers, the customer evaluator voice prompts "Thank You" light off button also evaluated. 只有当"评价"键被触动20秒内,当然可根据需要调整该时间,评价信息方可有效录入,否则三个评价按钮灯自动熄灭,系统做放弃评价的记录。 Only when the "evaluation" key is touched within 20 seconds, of course, can be adjusted according to the time, the evaluation information to be valid entry, or three buttons lights automatically turn off evaluation, the evaluation system to give up doing the recording.

[0029] 5、服务评价牌将客户的评价结果发送到系统PC机上保存,统一进行记录分析。 [0029] 5, service evaluation cards will be sent to the customer's evaluation results stored on a PC system, a unified record analysis. 如果评价结果是"不满意",则根据业务规则的配置,决定是否将该评价记录转发给预设置的管理人员。 If the evaluation result is "unsatisfactory", depending on the configuration of business rules, decide whether the evaluation of management personnel records forwarded to the preset.

[0030] 如图2所示,本实用新型实施例二提供了一种网络版的客户服务评价系统,与实施例一的区别在于增加了连接在系统主机和柜员控制器之间的网点前置机,用于读取、查询评价数据;客户端与服务评价牌之间通过RS232C串口通讯,储蓄网点前置机和系统主机数据服务器之间采用C/S结构,使用TCP/IP协议进行可靠传输。 [0030] As shown in FIG. 2, according to a second embodiment of the present invention provides a network customer service evaluation version of the system, a distinction is to increase the Example outlets front connection between the host system and the controller teller machine for reading evaluation data query; through RS232C serial communication, the C / S savings network structure between the FEP and the host system between a client and a data server card service evaluation, using TCP / IP protocol for reliable transmission . 加强了网络传送数据和网络监控、管理等功能。 Enhance network data transmission and network monitoring and management functions.

[0031] 所述网点前置机还包括发卡操作单元,用于新增员工或遗失补卡的同时存储持卡人的基本信息;读卡分析单元,用于通过读取存储于识别卡的数据,获取持卡者的评价数据及其截止时间,做为产生日报表和月报表的数据来源;报表生成单元,用于通过联机或读取识别卡来产生日数据报表和上月数据报表,所述报表内容有姓名、工号、业务类型及其相关数据。 [0031] The front end processor further comprises a network issuing an operation unit, the basic information for new employees or lost while storing up card cardholder; card reading analyzing unit for reading the data stored in the identification card acquiring evaluation data and the cardholder's deadline time, as the data sources to produce daily and monthly reports; a report generating means for generating data report daily report data and previous month by online or reading the identification card, the reports said the content of the name, job number, type of business and its associated data.

[0032] 所述网络版的客户服务评价系统主要包括客户端和服务器端两部分。 The [0032] Evaluation of the web customer service system includes a client and a server-side two parts.

[0033] 客户端软件主要功能是进行评价记录的现场采集以及将评价记录向服务器端进 [0033] Client software main function is to conduct on-site reviews, the collection and evaluation into the record to the server

行实时转发。 Line real-time forwarding. 客户端与柜员牌通过RS232C串口通讯。 The client and the teller card via RS232C serial communication. 储蓄网点的网点前置机和主机数据 Front-end network and host data savings outlets

服务器的采用C/S结构,使用TCP/IP协议进行可靠传输。 Server using C / S structure, using the TCP / IP protocol for reliable transmission. 有具体如下功能: There follows features:

[0034] a、485联网监控功能:可及时了解工作人员是否在岗。 [0034] a, 485 network monitoring functions: to keep abreast of staff whether in the post.

[0035] b、读数据功能:通过联网可获取工作人员的当前评价数据及其比例图。 [0035] b, the read data function: available networked staff current ratio evaluation data and Fig.

[0036] C、查询功能:通过选定观察对象可以获得其基本信息。 [0036] C, the query function: You can get the basic information selected by the observed object.

[0037] d、发放识别卡功能:新增员工或遗失补卡的同时存储持卡人的基本信息。 [0037] d, issuing identification card functions: basic information about new employees or loss supplement card while storing cardholder.

[0038] e、读取识别卡功能:通过读取存储于识别卡的数据,获取持卡者的评价数据及其 [0038] e, tag read function: by reading the data stored in the identification card, the cardholder's data acquisition and evaluation

截止时间,亦可做为产生日报表和月报表的数据来源。 The deadline can also be used as sources of data generated daily report and monthly reports.

[0039] f、生成报表功能:可通过联机或读取识别卡来产生日数据报表和上月数据报表。 [0039] f, reporting functions: may generate data reports daily and monthly reports on the line or by reading the identification card. 报表内容有姓名、工号、业务类型及其相关数据。 Contents of the report the name, job number, type of business and its associated data.

[0040] g、密码保护功能:必须经过用户名和密码的确认才能有权使用软件。 [0040] g, password protection: must be confirmed before the user name and password of the right to use the software.

[0041] h、增加用户及修改密码功能:在以系统管理员身份登录后可以增加用户,合法用 [0041] h, increase user and change password function: After logging in to the system administrator can add users with legitimate

户只有在登录成功后才能修改密码。 Only the user to change the password after you log in successfully.

[0042] i、系统设定功能:通过该功能可以设定串口号和产生报表的数据源。 [0042] i, setting system functions: serial number can be set by the function and generate reports data source.

[0043] 系统服务器端软件主要功能是收集各储蓄网点的评价记录,进行统计汇总和分 [0043] System server software main function is to collect the evaluation records of the savings outlets, summary statistics and points

析,提供决策依据。 Analysis, decision-making basis. 数据倒退析主要包括统计客户满意度以及每天每个员工以及下属网的 Statistical data regression analysis includes customer satisfaction and employee each day and affiliated networks

业务量等。 Traffic and so on.

[0044] 管理部门采用B/S结构,可以通过使用游览器实时监控到数据服务器已经采集记录,可以进行数据统计、查询、管理等操作。 [0044] administration using B / S structure can be monitored in real time by using the data server's browser has been collected records, statistics can be carried out, inquiry, and management operations.

[0045] 应用服务器和数据用服务器在物理上可以共用一台计算机。 [0045] The application server and the data can be shared on a computer server for physically. 系统自动收集信息,节省了工作量,在线监柜员牌工作状态,管理机构可以实时统计监控下属任意网点的服务 The system automatically collects information, saving effort, teller cards online monitoring working conditions, regulatory agencies can monitor real-time statistics affiliated to any network service

质量。 quality. 实现了柜员牌的实时控制和数据上传。 Teller cards to achieve the real-time control and data upload. 用前置机进行管理,处理数据更加快捷,界面 Managed with front-end, process data faster, interface

更加友好。 More friendly. 方便分行对员工的统一管理,分行对柜员星级重新评定后可在网点柜员牌的星 After the branch to facilitate unified management of staff, branch teller star reevaluation may star in the network teller cards

级指示灯上同步反应出来。 Synchronous be reflected on the level indicator. 方便分行对各储蓄网点服务质量的横向比较。 Facilitate comparison of the lateral branches each dot quality of service savings.

[0046] 以上所述是本实用新型的优选实施方式而已,当然不能以此来限定本实用新型之 [0046] The above is a preferred embodiment of the present invention only embodiment, of course, not intended to limit the present invention

权利范围,应当指出,对于本技术领域的普通技术人员来说,在不脱离本实用新型原理的前 Scope of the claims, it should be noted that those of ordinary skill in the art, in the present invention without departing from the principles of the prior

提下,还可以做出若干改进和变动,这些改进和变动也视为本实用新型的保护范围。 Under mention, you can make various modifications and variations, modifications and variations which are also considered the scope of the present invention.

Claims (7)

  1. 一种客户服务评价系统,其特征在于,包括通过无线或有线网络连接的系统主机、柜员控制器、服务评价牌,所述柜员控制器发送业务办理资料给所述系统主机,所述系统主机生成对营业员服务评价的命令发送给服务评价牌,通过服务评价牌采集客户的服务评价按键操作信息,统一进行记录分析。 A client service evaluation system comprising a host system connected by wireless or wired network, teller controller, card service evaluation, the teller controller transmits data to the business processing system of the host, the host system generates send commands to the salesperson service evaluation service evaluation card, collect customer service evaluation key operation information service evaluation card, record and analyze unity.
  2. 2. 根据权利要求1所述的客户服务评价系统,其特征在于,所述服务评价牌为直板式结构电子服务评价牌,上面设置有三个服务评价按键、语音提示喇叭和微型麦克风;或者所述服务评价牌为L型结构电子服务评价牌,设置有员工信息栏、星级标志、服务评价按键、 语音提示喇叭和微型麦克风。 2. Customer Service evaluation system according to claim 1, wherein the service card for the evaluation bar-type structure of the electronic card service evaluation, evaluation of the service is provided above the three buttons, speakers, and voice prompts miniature microphone; or the service evaluation card for the L-shaped structure of the electronic service evaluation card, provided with information bar staff, star sign, service evaluation button, miniature microphones and speakers voice prompts.
  3. 3. 根据权利要求1所述的客户服务评价系统,其特征在于,所述一个柜员控制器和一个服务评价牌构成一套评价器,一个营业窗口只使用一套评价器;多个柜员可以共用一个服务评价牌也可以独立拥有一个服务评价牌。 3. The customer service evaluation system of claim 1, wherein said controller is a teller and a service evaluation constitute a license evaluator, operating a single set of evaluation window; a plurality of teller can share a service evaluation card may also have a separate service evaluation card.
  4. 4. 根据权利要求2所述的客户服务评价系统,其特征在于,所述柜员控制器设置有液晶显示屏、功能按键、喇叭和微型麦克风,用于控制向所述系统主机发送客户的业务办理资料。 4. The customer service evaluation system of claim 2, characterized in that, the teller is provided with a LCD controller, function keys, and miniature speaker microphone for controlling the sending client to the host business processing system data.
  5. 5. 根据权利要求4所述的客户服务评价系统,其特征在于,所述柜员控制器集成了排队操作控制键盘和服务评价控制键盘。 5. Evaluation of the customer service system according to claim 4, characterized in that, the teller controller integrated keyboard and control the queuing service evaluation control keyboard.
  6. 6. 根据权利要求1所述的客户服务评价系统,其特征在于,所述系统还包括连接在系统主机和柜员控制器之间的网点前置机,用于读取、查询评价数据;客户端与服务评价牌之间通过RS232C串口通讯,储蓄网点前置机和系统主机数据服务器之间采用C/S结构,使用TCP/IP协议进行可靠传输。 6. The evaluation system of the customer service according to claim 1, characterized in that the system further comprises a network connection between the FEP and the host teller system controller for reading evaluation data query; client evaluation and between the service card via an RS232C serial communication, the C / S savings network structure between the FEP and the host system data server, using the TCP / IP protocol for reliable transmission.
  7. 7. 根据权利要求6所述的客户服务评价系统,其特征在于,所述网点前置机还包括发卡操作单元,用于新增员工或遗失补卡的同时存储持卡人的基本信息;读卡分析单元,用于通过读取存储于识别卡的数据,获取持卡者的评价数据及其截止时间,做为产生日报表和月报表的数据来源;报表生成单元,用于通过联机或读取识别卡来产生日数据报表和上月数据报表,所述报表内容有姓名、工号、业务类型及其相关数据;所述发卡操作单元、读卡分析单元和报表生成单元依次连接在一起。 7. Customer service evaluation system according to claim 6, wherein said front end processor further comprises a network issuing an operation unit, the basic information for new employees or lost while storing up card cardholder; read analysis card unit for reading the data stored in the identification card, the cardholder data acquisition and evaluation of the deadline, as the data sources to produce daily and monthly reports; a report generating unit, for reading through on-line or May take the tag data to generate reports and data on a monthly report, the report contents name, job number, service type and its associated data; issuing the operating unit, the analysis unit card reading and reporting units linked in sequence.
CN2009201933354U 2009-08-25 2009-08-25 Customer service evaluation system CN201477629U (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102087768A (en) * 2011-02-10 2011-06-08 枣庄市公安局 Evaluation system for window service
CN106570975A (en) * 2016-11-02 2017-04-19 深圳怡化电脑股份有限公司 Acquisition method and device of service evaluation

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102087768A (en) * 2011-02-10 2011-06-08 枣庄市公安局 Evaluation system for window service
CN106570975A (en) * 2016-11-02 2017-04-19 深圳怡化电脑股份有限公司 Acquisition method and device of service evaluation
CN106570975B (en) * 2016-11-02 2019-01-11 深圳怡化电脑股份有限公司 The acquisition methods and device of service evaluation

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