CN1849803A - Multi-user call waiting - Google Patents

Multi-user call waiting Download PDF

Info

Publication number
CN1849803A
CN1849803A CN 200480025904 CN200480025904A CN1849803A CN 1849803 A CN1849803 A CN 1849803A CN 200480025904 CN200480025904 CN 200480025904 CN 200480025904 A CN200480025904 A CN 200480025904A CN 1849803 A CN1849803 A CN 1849803A
Authority
CN
China
Prior art keywords
identity
call
option
computer system
electronic communication
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN 200480025904
Other languages
Chinese (zh)
Other versions
CN100571297C (en
Inventor
梅尔斯·托马斯·旺
斯蒂芬·沃恩·墨非
利亚姆·卡斯特
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Google LLC
Google Technology Holdings LLC
Original Assignee
America Online Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by America Online Inc filed Critical America Online Inc
Publication of CN1849803A publication Critical patent/CN1849803A/en
Application granted granted Critical
Publication of CN100571297C publication Critical patent/CN100571297C/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Abstract

Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. Several identities associated with the account are identified based on the configuration data accessed. A first identity is determined from among the several identities based on the configuration data accessed. The availability of the first identity to receive a first electronic communication associated with the phone call is determined. The first electronic communication associated with the phone call is sent to the first identity conditioned on whether the first identity is determined to be available to receive the first electronic communication.

Description

Multi-user call waiting
Technical field
This document relates to the system and method that the permission a plurality of users relevant with the phone dialling number know has lambda line to call out and handle according to a group calls in several Treatment Options lambda line calling.
Background technology
Call Waiting is such telephone service, and it allows calling receiver to avoid missing calling, this calling otherwise can get clogged because of calling receiver uses or take telephone wire.Call Waiting notification call recipient has the lambda line of obstruction to call out, and allows calling receiver by for example call accepted or ignore and call out the lambda line of disposing obstruction and call out.The traditional calling waiting system that is used for voice-based interconnect call is usually by coming the notification call recipient to have the lambda line of obstruction to call out in the speech channel that audio prompt (for example, minor is transferred series) is inserted into telephone wire.Calling receiver is heard audio prompt and can be responded audio prompt by the time-out and first calling party's dialogue, with participation and the lambda line or second calling party's dialogue.
Summary of the invention
One general aspect, reminding to predetermined recipient has call to comprise the configuration data that relates to this account based on the call identification account who receives from the calling party and visit.Based on the configuration data identification some identity relevant of being visited with this account.Based on the configuration data of being visited, from these some identity, determine first identity.Determine that first identity receives the availability of first electronic communication relevant with this call.So that first identity is confirmed as can be used for receiving first electronic communication is condition, and first electronic communication relevant with this call sent to this first identity.
Realization can comprise one or more following feature.For example, determine that first identity is whether available and can comprise the presence of checking first identity, and if determine that first identity is online, first electronic communication then sent to first identity.Can comprise based on discerning the account based on call identification account from the call-related information of telephone network reception.Call-related information can comprise the call intent telephone number, and can extract from the integrated services digital network call setup.
There is call can also comprise to the predetermined recipient prompting from telephone network receipt of call source information.Call source information can comprise the calling party phone number, and can receive by automatic number identification service.First electronic communication can comprise at least a portion call source information, makes to can be used under the situation of receipt of call source information in definite first identity, and at least a portion call source information is sent to first identity.
Some identity can be user identifiers, can determine associated user's presence by user identifier.Some identity can be the pet names (screen name) that instant message is used.
The access configuration data can comprise the Call Waiting preference of access needle to each customization of these some identity.Determine from some identity that first identity can comprise based on the Call Waiting preference and determine first identity.Determine that based on the Call Waiting preference first identity can comprise the Call Waiting preference of checking some identity and whether be comprised in the block list into one or more maintenance of these some identity with the telephone number of determining the calling party, and under the situation that is block list that first identity is safeguarded telephone number that do not comprise the calling party, from some identity, select this first identity.
Determine that based on the Call Waiting preference first identity can comprise visit and control (parental controls) with one or more relevant father and mother of these some identity, and whether first identity is selected in calling party phone number generation restriction based on father and mother's control relevant with first identity.Restriction to the calling party phone number can be based on the receipt of call time of that day.
Remind the call treatment option have call to comprise to make the call intent computer system will present to first identity to can be used for first identity to predetermined recipient.The call treatment option can comprise the option of diverting call to another telephone number, obtains the option from calling party's message, ignores the option of this calling, and sends the option of audio message to the calling party.Audio message can be selected from a plurality of different audio messages by first identity.A plurality of different audio messages can comprise caller notification and call out the audio message just be redirected to another telephone number, and/or the audio message that can be replied by calling receiver soon of this calling of caller notification.Can be first identity customization call treatment option.
Remind to have call to comprise to receive and handle to predetermined recipient and select, and ought be at the fixed time receive under the situation of selecting option at interval, visit and handle default option and select from first identity from the option of first identity.The processing that option select is carried out can be selected and changes based on whether receiving option from first identity at interval at the fixed time.Treatment Options is selected to comprise to being used to carry out the call treatment instruction of the telephone network transmission of call corresponding to the option selection.The call treatment instruction can indicate telephone network to shift this calling.This calling can be transferred to voice-mail system.Treatment Options is selected can comprise to the calling party and is sent the audio message of selecting corresponding to option.
There is call to comprise to the predetermined recipient prompting and determines that from some identity second identity to receive second electronic communication relevant with call, reaches definite second identity and whether can be used for receiving second electronic communication relevant with call.If determine that second identity can be used for receiving second electronic communication, then second electronic communication is sent to second identity.
First electronic communication can comprise corresponding to will being presented to the data of the call treatment option of first identity by the first call intent computer system, and second electronic communication can comprise corresponding to being presented to the data of the call treatment option of second identity by the second call intent computer system.The first call intent computer and the second call intent computer can be the addressable single computers of first identity and second identity.
First option is selected and can be received from first identity, and second option is selected and can be received from second identity.Select if before second option is selected, receive first option, then select answer calls according to first option.Can visit the rank that first option is selected and second option is selected, and if first option select to have and select higher rank than second option, then can be according to first option selection answer calls.Can visit the rank of first identity, second identity, and if first identity have the rank higher than second identity, then can select answer calls according to first option.
Another general aspect, be used for reminding the computer system that call is arranged to comprise the data storage of store configuration data to predetermined recipient, be configured to receive telephone interface unit, and call processing unit from calling party's call.Call processing unit is configured to based on call identification account, and accesses data memory relates to the configuration data of this account with retrieval, and based on the configuration data identification some identity relevant with this account of being visited.Call processing unit is configured to determine first identity in some identity based on the configuration data of being visited, determine whether first identity can be used for receiving first electronic communication relevant with call, and whether to determine that it is condition that first identity can be used for receiving first electronic communication, sends first electronic communication relevant with this call to first identity.
Realization can comprise one or more following feature.For example, telephone interface unit can be an interactive voice response system.Call processing unit can be configured to by determine the availability of first identity to the presence of online service provider system request first identity.Call processing unit can be configured to determine the presence of first identity from (presence) server that exists of online service provider system.Exist server can receive, upgrade and issue the online data that exist of identity.
Call processing unit can be configured to send first electronic communication by sending first electronic communication to sending the online service provider system of first electronic communication to first identity to first identity.Call processing unit can be configured to send first electronic communication by sending first electronic communication to sending the system for prompting of first electronic communication to the online service provider system of first identity to first identity.System for prompting can be to be configured to allow in real time or quasi real time to send the computer system of first electronic communication to first identity.
The details of one or more realization is proposed in the the accompanying drawings and the following description.By following description and accompanying drawing, and can understand other characteristic better by claims.
Description of drawings
Fig. 1 provides the module map of the communication system of multi-user's intelligent call waiting.
Fig. 2 is the flow chart that diagram produced and transmitted the processing of call notification message.
Fig. 3 is the flow chart of the process selected of the user of option in the diagram answering call notification message.
Fig. 4 is the module map of exemplary realization of communication system that is used to provide multi-user's intelligent call waiting of Fig. 1.
Fig. 5 A and 5B are the flow charts that diagram produced and transmitted the processing of call notification message.
Fig. 6 is the flow chart of the processing selected of the user of option in the diagram answering call notification message.
Embodiment
Communication system is guided lambda line to call out or send the information that relates to the lambda line calling and is arrived the identity relevant with called number, and these identity can be used for by usually the means that lambda line is called out the phone that is directed to being received this information except telephone network.For example, when calling receiver participation lambda line was called out the calling of the landline telephone (landline phone) that is directed to, the notice that lambda line is called out was sent to the user identity relevant with the dialling number of this landline telephone.User identity can be respectively by for example (1) home computer, (2) PDA(Personal Digital Assistant), and (3) office computer is online.Each user identity can be provided the call treatment option, and these options make the user corresponding to user identity can ignore calling, obtain message, plays special audio message, or diverting call is to another telephone number.The call treatment option can be identical for each user, or can position-based, login mode or equipment and change.For example, under situation limited in one's ability, PDA user can receive only the visual indication that lambda line is called out, and may be merely able to diverting call to one other telephone number.On the contrary, household computer users can receive the more caller identity information that comprise address and call-back telephone number, and can from multiple option, select, these options comprise the option of playing various audio messages, obtain the option of message and diverting call to the option of user from a large amount of telephone numbers of selecting may telephone numbers.
In one implementation, provide the communication system of multi-user's intelligent call waiting to comprise calling party phone, it is configured to send calling by telephone network to the call intent phone.If it is busy that telephone network is configured to the dialling number (direct number) of call intent phone, dont answer calling after the ring of pre-determined number then to the diverting call of intelligent call waiting system, or is configured to not receive the lambda line calling.Intelligent call waiting system receipt of call, and determine the identity relevant with the dialling number of call intent phone.This identity is the user identifier of the pet name for example, can determine the user's online state by this identity.
Intelligent call waiting system visit is corresponding to the Call Waiting preference of identity, and based on the identification of for example Call Waiting preference can the receipt of call notification message identity.The intelligent call waiting system then by send to the online service provider system exist information request determine which the identity of discerning online (and thereby can be used for receipt of call notification message).Receiving from the online service provider system when having information, the intelligent call waiting system produces call notification message at each online identity of discerning.The intelligent call waiting system sends call notification message to the online service provider system.
Online service provider system receipt of call notification message, and send in real time the call notification message that received and formatted data to call intent computer system corresponding to the online identity of discerning.Call intent computer system receipt of call notification message and formatted data, and by making the user can learn that call notification message responds.
Call notification message comprises calling party's identity (determining based on for example automatic number identification (ANI) information) usually and can be selected how to handle with indication the set of option of calling by the user.The some options that can select comprise plays special audio message, ignores calling, obtain message (that is, diverting call is to voice-mail system), and/or diverting call is to another telephone number (for example, cell phone number).The dialog box that call notification message can be used as in the visual display of call intent computer system is presented to the user.The user can for example use mouse or other input equipment to click or select the option that presents in the dialog box.
When the user selected option, this option was selected to be sent to the intelligent call waiting system in real time by the online service provider system.The intelligent call waiting system instructs by sending call treatment to telephone network, and/or visits and send audio message and handle calling to calling party phone.Because a plurality of users can receive call notification message corresponding to same call, and can select the option that conflicts, select data so the intelligent call waiting system can use the conflict elimination algorithm to handle the option that is received.Otherwise, Conference Calling can take place subsequently.
Referring to Fig. 1, in one implementation, provide the communication system 100 of multi-user's intelligent call waiting to comprise calling party phone 110, call intent phone 120, telephone network 130, intelligent call waiting system 140, network 150, online service provider system 160 and call intent computer system 170.The call intent computer system comprises equipment 170A, and it is communicated by letter with controller 170B by data path 170C.
Calling party phone 110 is configured to send calling by telephone network 130 to call intent phone 120.Calling party phone 110 and call intent phone 120 can be the landline telephone that permission communicates by telephone network 130.In another was realized, calling party phone 110 and/or call intent phone 120 can be cell phone or the mobile personal digital assistant (PDA) with embedded cellular telephony.In another was realized, call intent phone 120 can integrated call intent computer system 170, and serves as single computer systems.
Telephone network 130 is configured to allow calling party phone 110, the direct or indirect voice communication between call intent phone 120 and the intelligent call waiting system 140.If the user of calling party phone 110 sends calling to call intent phone 120, and busy or dont answer calling after the ring of pre-determined number corresponding to the dialling number of call intent phone 120, then telephone network 130 is configured to diverting call to intelligent call waiting system 140 (that is, allowing to meet busy/no-reply call transfer service on the telephone wire of call intent phone 120).
When calling was transferred to intelligent call waiting system 140, telephone network 130 was configured to send call-related information by signaling channel to intelligent call waiting system 140.Call-related information comprises call source and call intent information.Call source information can comprise the dialling number of calling party phone 110 and the time and date that initiation (initiated) is called out, and call intent information can comprise the dialling number of call intent phone 120.Call source information can for example transmit by the service that is called as automatic number identification (ANI), and call intent information can be for example by from integrated services digital network (ISDN) call setup, extracting called number information, or transmit by the service that is called as dialed number identification service (DNIS) alternatively.
Telephone network 130 also is configured to the 140 receipt of call processing instructions from the intelligent call waiting system.The call treatment instruction is to tell how telephone network 130 handles the instruction of calling.The call treatment instruction can comprise for example call accepted, the instruction that refusal is called out and another telephone number (for example, to the telephone number corresponding to voice-mail system or different phones) arrived in diverting call.
Telephone network 130 can comprise circuit-switched voice network, and packet switched data network or any other can transmit the network of voice.For example, circuit-switched voice network can comprise public switched telephone network (PSTN), and packet switched data network can comprise the network based on Internet protocol (IP) or ATM(Asynchronous Transfer Mode), and can support to use for example ip voice, ATM voice or other are used for the agreement that matches of voice data communication and come support voice.
Intelligent call waiting system 140 is computer systems, and it is configured to receive the calling of having transferred to intelligent call waiting system 140 by telephone network 130 from calling party phone 110.Intelligent call waiting system 140 is from telephone network 130 receipt of call purpose dialling numbers, discern the identity relevant, and handle calling according to account's level (account-level) relevant and identity level (identity-level) Call Waiting preference with the call intent dialling number with the call intent dialling number.The identity relevant with the call intent dialling number can be for example discerned by call intent dialling number index and the account record that is stored in the configuration data memory by visit.Account record comprises identity and account's level and identity level Call Waiting preference.
Account's level Call Waiting preference is not relevant with any specific identity but relevant with all identity preference.For example, account's level Call Waiting preference can comprise " blacklist " and " white list " of the telephone number of identification of the telephone number of identification.If intelligent call waiting system 140 receives calling from the calling party phone 110 with the dialling number on " blacklist ", then calling can be ignored (promptly by intelligent call waiting system 140, call out and not replied and allow to continue ring), or alternatively, can send message to telephone network 130 or calling party phone 110, for example tell the calling party not call out the audio message of the dialling number of call intent phone 120 again, or to telephone network 130 transmission electronic informations, its generation (inspires) is to the indicating call purpose phone 120 disabled audio messages of cell phone 110.If the calling that intelligent call waiting system 140 receives corresponding to the dialling number on " white list ", then intelligent call waiting system 140 can arrive another number (for example, the cell phone number of appointment or voice mail number) by automatically transferring call.
Identity level Call Waiting preference is the preference for each identity customization.When identity level preference for example comprises on the banned list that dialling number at calling party phone 110 has been placed on specific identity, forbid that intelligent call waiting system 140 sends the instruction of call notification message to this identity.Each identity can have forbidding of himself and/or white list.Identity level preference also can comprise and relate to the instruction that should how to format the call notification message that sends to this identity and what option should occur in call notification message.
Identity level Call Waiting preference can also comprise father and mother's control.For example, some identity can be corresponding to parents corresponding to children and other identity.Can comprise corresponding to the Call Waiting preference of children's identity and to forbid that intelligent call waiting system 140 sends call notification message to those online identity, or alternatively, forbid that intelligent call waiting system 140 sends the instruction of call notification message to those online identity in some time of that day (when for example, night or children are in school).
For example, Smith account can comprise relative two identity, promptly corresponding to the user of Jill by name " jillsmith2 " with corresponding to the user's of Joe by name " joesmith3 ".Smith account is placed on the telephone number of various telemarketing enterprise on " blacklist ", and the parents' of Joe telephone number is placed on " white list ".Therefore, account's level preference is configured to ignore the calling from telemarketing enterprise, and the cell phone number of Joe is arrived in transfer from the parents' of Joe calling.In addition, the identity level preference of " jillsmith2 " is set, makes the notification message of presenting to Jill comprise the following option: ignore calling, obtain message and send the audio message of stating " please pulling out again after a while ".The identity level preference of " joesmith3 " is set, makes the notification message of presenting to Joe comprise the following option: ignore calling, obtain message, diverting call is to cell phone and the transmission audio message of Joe.If selected option is to send audio message, then present menu to Joe, he can select the following audio message one from menu: " please pulling out after a while ", " I'll call you ", " I am not familiar with you " reach " cell phone (202) 123-4567 that please call me " again.Joe and Jill can be with its oneself voice recording audio message with personalized this message, or can select message from the audio message tabulation of prerecording alternatively.In another was realized, Joe sent the audio message of stating " you just are being transferred to my cell phone " before can being included in and calling out the cell phone of transferring to him.
Intelligent call waiting system 140 can handle calling by the receipt of call notification message by discerning which identity based on account's level and identity level Call Waiting preference.According to identity level preference, system 140 is to the presence of the online service provider system 160 request identity of discerning, and the call notification message of each online identity of discerning.Intelligent call waiting system 140 sends call notification message to online service provider system 160, and it sends to one or more call intent computer system 170 to call notification message and formatted data to present to the user together by network 150.The option that presents in each user's selective call notification message of call intent computer system 170, and option is selected to be sent to online service provider system 160 by network 150.Online service provider system 160 transmits option and chooses intelligent call waiting system 140, and it is handled respective selection and selects.
If (for example, 15 seconds) overtime user of call intent computer does not before select option at interval at the fixed time, then the intelligent call waiting system can handle the default option selection.Default option is selected to be stored as account's level preference, and can obtain message (that is, diverting call is to voice-mail system) and/or diverting call to another number (for example, cell phone number) corresponding to sending audio message.
If a plurality of user identity have submitted to the option of same call to select, then intelligent call waiting system 140 uses the conflict elimination algorithm to determine that will handle which option that is received in some options selections selects.The conflict elimination algorithm can be for example to select to handle " First Come First Served " algorithm of calling out according to first option that is received.Alternatively, the conflict elimination algorithm can be included on the predetermined time interval option of collecting corresponding to different identity and select, and then according to corresponding to specifying the option of the identity of high rank to select to handle calling.The rank distribution of each identity is stored as identity level preference usually.As another candidate, the conflict elimination algorithm can comprise the rank of selecting according to option and handle calling.For example, option is selected and can be selected carry out rank to the responsiveness of calling out based on option, makes diverting call can have precedence over to send to the option selection of another number and requires the option of the message that the calling party pulls out again to select to obtain selecting.
Telephone network 130 and/or send audio messages by telephone network 130 and come the Treatment Options selection to calling party phone 110 instructs by sending call treatment in intelligent call waiting system 140.Intelligent call waiting system 140 is configured to record, storage, visit and broadcast or redirected audio message.Audio message can be turned to the intelligent call waiting service by user personality, and can be stored in the data storage, and for example sets up index by the dialling number of customer call purpose phone.
Network 150 is configured to allow intelligent call waiting system 140, the direct or indirect communication between online service provider system 160 and one or more call intent computer system 170.The example of network 150 comprises the internet, wide area network (WAN), Local Area Network, wired and the wireless telephony network (for example, public switched telephone network (PSTN), integrated services digital network (ISDN) and digital subscriber line (xDSL)) of analog or digital, radio broadcasting, TV, cable, satellite and/or any other transmit the transmission or the tunnel connecting gear of data.
In some implementations, network 150 and telephone network 130 are realized by single or integrated communicaton network, it is configured to allow calling party phone 110, voice communication between call intent phone 120 and the intelligent call waiting system 140, and allow intelligent call waiting system 140, the communication between online service provider system 160 and one or more call intent computer system 170.
Online service provider system 160 is computer systems, it is configured to provide online data communication services to the user, the user's online of detection of call purpose computer system 170 exists, reception is from the call notification message of intelligent call waiting system 140, produce formatted data and transmission formatted data and call notification message to call intent computer system 170, and send from the option of call intent computer system 170 and choose intelligent call waiting system 140.The online data communication service can comprise for example E-mail service, instant message service, access to the Internet and/or visit online content.
Online service provider system 160 can be for example to be similar to the mode that exists that is used for detecting immediate news systems, and/or to be similar to here the user's online existence of disclosed mode detection of call purpose computer system 170 in the intactly reference patent application 10/414,167 of quoting.Online service provider system 160 also is configured to the 140 receipt of call notification messages from the intelligent call waiting system, be produced as and be presented on the call intent computer system 170 and the formatted data of formatted call notification message, and send call notification message in real time to call intent computer system 170.
Formatted data can change based on device type.For example, because performance is limited, the formatted data of PDA can allow PDA that call notification message (for example is restricted to visual indication that lambda line calls out, bright lamp, graphical display with call icon and calling party phone dialling number or its identity agency), and the call treatment option of presenting to the user can be restricted to the subclass (for example, the option of diverting call to one other telephone number) of a complete set (suite) option.On the contrary, the formatted data that sends to home computer can allow home computer that the audio frequency and the visual indication of for example calling out is provided, and shows whole caller identity information of the out of Memory that comprises address, call-back telephone number and can have access to based on the calling party phone number about the calling party.The formatted data that sends to home computer also can allow home computer (for example to present a large amount of call treatment options to the user, play various audio messages, obtain message and diverting call) to the option of user from a large amount of telephone numbers of selecting may telephone numbers.
Online service provider system 160 also is configured to send in real time from the option of call intent computer system 170 and chooses intelligent call waiting system 140.Because the calling party is in the generation and the transmission of call notification message, the user of call intent computer system 170 selects option, and wait for calling party phone 110 during the transmission process of respective selection selection, so online service provider system 160 is configured to send information in real time call intent computer system 170 and the real-time information that receives from call intent computer system 170.Correspondingly, online service provider system 160 can be configured to avoid the queuing of call notification message or option selection, or avoids always increasing in any case the call notification message of transmission delay or the further processing that option is selected.Online service provider system 160 can be configured to provide this function in the mode of the mode that is similar to the immediate news systems use, or even utilizes immediate news systems to allow to send in real time and receive instant message.
Call intent computer system 170 is configured to 160 receipt of call notification message and the formatted datas from the online service provider system, handle call notification message according to formatted data and learn call notification to allow the user, one user in the option that acceptance provides call notification message selects, and sends this option and choose online service provider system 160.The call intent computer system comprises can be according to the equipment 170A of the command execution of controller 170B instruction.Equipment 170A can be an all-purpose computer, such as work station or personal computer, and PDA, special-purpose computer, intelligent mobile phone, beep-pager or set-top box.
The equipment 170A of controller 170B order and guide call intent computer system 170 and the communication between the online service provider system 160.Controller 170B can comprise permission receives digital communication from online service provider system 160 one or more software or hardware adaptations.For example, controller 170B can be that the instant message of revising is used, and it is configured to come receiving notice message and delivery option to select in the mode that is similar to the mode that is used to receive instant message and transfers immediate news.Equipment 170A is by transmitting the wired of data, and wireless or virtual (that is, when controller is the software that moves on the equipment) data path 170C is connected to controller 170B.
Fig. 2 illustrates the method 200 that produces and transmit call notification message.For convenience, adopt the particular portion of describing with reference to figure 1 manner of execution 200 of assigning to.Yet similar approach different piece therein is used to the structure of define system, or wherein uses in other realization of distribution difference in functionality in the part shown in Fig. 1.Method 200 relates to generation and transmission call notification message when the dialling number of call intent phone 120 is busy.Yet call notification message can be produced and be transmitted according to various other conditions in addition or alternatively.For example, when dont answer after the ring of pre-determined number during to the calling of the dialling number of call intent phone 120, can produce and transmit call notification message, or alternatively, when calling is dialling number at call intent phone 120, do not consider the telephone wire state, can produce and transmit call notification message.
The dialling number (202) of user's place calls purpose phone 120 of calling party phone 110.Whether the dialling number that telephone network 130 is determined call intent phones 120 busy (204).If the dialling number of call intent phone is not in a hurry, then telephone network 130 is finished the call setup (206) between calling party phone 110 and the call intent phone 120.
If the dialling number of call intent phone is busy, then telephone network 130 sends call intent phone dialling number and other call-related information to intelligent call waiting system 140 (208) by signaling channel.The dialling number of intelligent call waiting system 140 receipt of call purpose phones 120 and other call-related information (210), and the dialling number of definite call intent phone 120 whether registration call is waited for service (212).Intelligent call waiting system 140 can be by visit for example by the telephone number index and the log-on data memory of storing the record of those dialling numbers that positive call accepted handles service determine dialling number whether registration call waited for to serve.
If the dialling number of call intent phone 120 does not have registration call to handle service, then intelligent call waiting system 140 sends " not accepting " signal to telephone network 130 (214) by signaling channel.Response wave-off, telephone network 130 send busy signals to calling party phone 110 and do not set up calling party phone 110 and intelligent call waiting system 140 between speech channel (216).In another was realized, intelligent call waiting system 140 indication telephone networks 130 were redirected speech channel to the dialling number corresponding to speech message or voice-mail system, rather than indication telephone network 130 sends busy signal.
If the dialling number registration call of call intent phone 120 is handled service, then intelligent call waiting system 140 discerns the account based on the dialling number (218) of call intent phone 120, and visit and processing account's level preference (220).For example, by storing and press the account record of the dialling number index of call intent phone 120 in access configuration or the log-on data memory, can discern the account.Account's level preference also can be stored in the account record.For example, " Smith " account can be stored in configuration data memory under the 703-123-4567, and can comprise user identity " Jillsmith2 " and " Joesmith3 ".If do not use account's level preference handle calls (for example, the dialling number of calling party phone 110 is not on white list or blacklist), then intelligent call waiting system 140 identifications identity (222) and the accesses identity level preference (224) relevant with the account.In one implementation, the identity relevant with the account is stored in the account record, and identity level preference is stored in the identity record relevant with account record simultaneously.In another was realized, identity and identity level preference were stored in the account record.
Intelligent call waiting system 140 based on identity level preference determine which identity can the receipt of call notification message (for example, the dialling number of calling party phone 110 may be on the banned list of some identity, or father and mother's control may be forbidden some identity receipt of call notification message) (224).Intelligent call waiting system 140 then sends at the request of the presence of available identity and arrives online service provider system 160 (226).
Online service provider system 160 receives the request (228) at the presence of available identity, and visits the presence (230) of available identity.The presence of identity for example can be stored in the existing in the data storage of the continuous real-time update of mode that is similar to the mode of using in the immediate news systems, with the activity of user on the reflection call intent computer system 170.Online service provider system 160 sends the presence of available identity to intelligent call waiting system 140 (232).
Intelligent call waiting system 140 receives the presence (234) of available identity, and determines whether the identity online (236) of at least one identification.If there is not the identity of identification online, then method 200 is carried out operation 214.If the identity of at least one identification is online, then intelligent call waiting system 140 sends acknowledge(ment) signal to telephone network 130 (238) by signaling channel.The response acknowledge(ment) signal, telephone network 130 can send bell signal to calling party phone 110, and (for example, the voice) paths (240) of communicating by letter of foundation and calling party phone.
Intelligent call waiting system 140 produces call notification message (242) according to the identity level preference of each online identity of discerning.Intelligent call waiting system 140 sends the call notification message of each online identity of discerning to online service provider system 160 (244).Call notification message is usually by intelligent call waiting system 140 parallel sending, and is poor with the time of advent that minimizes between transmission delay and the call intent computer system 170.
Online service provider system 160 receives the call notification message (246) of each online identity of discerning, and sends call notification message and formatted data and arrive call intent computer system 170 (248) corresponding to online identity.The transmission of the reception of executed in real time call notification message and call notification message and formatted data.Call notification message is usually by online service provider system 160 parallel sending, and is poor with the time of advent that minimizes between transmission delay and the call intent computer system 170.
Each call intent computer system 170 receipt of call notification messages and formatted data (250), and allow the user to learn call notification message (252).In one implementation, call intent computer system 170 allows users to learn call notification message with the pop-up window that occurs or the mode of dialog box in the visual display of call intent computer system 170.
Fig. 3 shows the process 300 of response to user's selection of option in the call notification message.In order to be easy to discuss, adopt the particular portion of describing with reference to figure 1 implementation 300 of assigning to.Yet similar approach different piece therein is used to the structure of define system, or wherein uses in other realization of distribution difference in functionality in the part shown in Fig. 1.
Users' (for example, 15 seconds) option (302) of providing in selective call notification message before overtime at interval at the fixed time is provided for call intent computer system 170.Call intent computer system 170 delivery options are chosen online service provider system 160 (304).
Online service provider system 160 receives option and selects (306) and delivery option to choose intelligent call waiting system 140 (308), and carries out these operations in real time.
Intelligent call waiting system 140 receives option and selects (310).Process 300 is used " First Come First Served " conflict elimination algorithm (that is it is the option selection that is used to handle calling that first option that, is received is selected).In other is realized, for example in the realization of use based on the conflict elimination algorithm of rank, intelligent call waiting system 140 (for example waits for predetermined time interval, 15 seconds) select to receive options from a plurality of call intent computers 170, and select an option selection in the institute's option that receives selection according to the conflict elimination algorithm.
Intelligent call waiting system 140 determines option selects whether to comprise call treatment instruction (that is, shifting or ignore the instruction of calling) (312).If option selects to comprise the call treatment instruction, intelligent call waiting system 140 sends call treatment by signaling channel and instructs telephone network 130 (314).Telephone network 130 is handled the call treatment instruction, and corresponding where necessary transfer or redirected speech channel (316).In some implementations, intelligent call waiting system 140 instructs before the telephone network 130 sending call treatment, visit and send audio message by speech channel (" phone is just busy for for example, audio message to calling party phone 110.Please keep online, you will be transferred to candidate's number." can before the call treatment instruction that sends diverting call, be sent out).
If option selects not correspond to the call treatment instruction, the audio message (318) selected corresponding to option of intelligent call waiting system 140 visits then, and send the audio message selected corresponding to option to calling party phone 110 (320) by speech channel.Calling party phone 110 receives audio message (322) and makes user's energy listening to audio message (324).
Instruct telephone network 130 and/or send audio message to calling party phone 110 after or the while sending call treatment, the updating call notification message that intelligent call waiting system 140 produces at each online identity of discerning, and send the updating call notification message to online service provider system 160 (326).Online service provider system 160 receives updating call notification message (328), and sends the updating call notification message to respective call purpose computer system 170 (330).
Each call intent computer system 170 receives the call notification message of upgrading (332) and makes the user learn the call notification message (334) of renewal.In one implementation, the updating call notification message is used as dialog box or pop-up window is presented to the user, the identity (if available (that is, under the situation of selecting processing to call out according to default option as described below, identity not being shown)) that its demonstration is used to handle the option selection of calling and submits to this option to select.
If intelligent call waiting system 140 (is for example selected from the call intent computer system 170 reception options of any receipt of call notification message in the interval at the fixed time, 306), then intelligent call waiting system 140 visits automatically corresponding to account's default option and selects (and being stored as account's level preference) (336).Intelligent call waiting system 140 handles default option according to operation 312-334 and selects (338).
Fig. 4 illustrates the exemplary realization 400 of communication system 100 among Fig. 1, and it is configured to provide multi-user's intelligent call waiting.Communication system 400 comprises calling party phone 410, call intent phone 420, telephone network 430, intelligent call waiting system 440, network 450, online service provider system 460 and one or more call intent computer system 470.Each call intent computer system 470 comprises equipment 470A, and it is communicated by letter with controller 470B by data path 470C.The front is described the example of communication system 400 interior each unit of Fig. 4 widely with reference to Fig. 1.Especially, calling party phone 410, call intent phone 420, PSTN 430, internet 450 and call intent computer system 470 have respectively and calling party phone 110 at Fig. 1 usually, call intent phone 120, telephone network 130, the attribute that the attribute that network 150 and call intent computer system 170 are described matches.Equally, intelligent call waiting system 440 and online service provider system 460 have the attribute that matches usually, and have illustrated that the intelligent call waiting system 140 of Fig. 1 and of online service provider system 160 may realize.
Intelligent call waiting system 440 comprises interactive voice response system (IVRS) 442, and message transmits point 444 and configuration data memory 446.Online service provider system 460 comprises and has server 462 and system for prompting 464.
IVRS 442 is the computer systems towards phone, and it sends call treatment and instructs PSTN 430 and storage, record and transmission by the audio message of PSTN 430 to calling party phone 410.The call treatment instruction comprises for example call accepted, and refusal is called out and redirected call.IVRS 442 also sends call-related information and transmits point to message, and receives to relate to and should send which call treatment and instruct PSTN 430 and/or should visit and pass through the instruction of PSTN 430 which audio message of transmission.
Message transmission point 444 is the computer systems towards IP, the calling that its checking IVRS 442 receives, generation and transmission call notification message arrive system for prompting 464, and reception is selected from the option of system for prompting 464, reach transmission and arrive IVRS 442 corresponding to the instruction of reception option selection.Message transmits calling and visit account's level and the identity level Call Waiting preference that point 444 access configuration data storages 446 receive with checking IVRS 442.Message transmits point 444 and also asks the presence of identity to the server 462 that exists of online service provider system 460.
Configuration data memory 446 is data storage devices, and it communicates to connect message and transmits point 444, and comprises account record and identity record.Account record storage account's level Call Waiting preference and can be by subscriber directory number (that is the dialling number of call intent phone 420) index.Identity record storage identity level Call Waiting preference and can be by account number or subscriber directory number index.
Having server 462 is the online servers that have data that receive, upgrade and issue each identity.Exist server 462 to make message transmit the presence that point 444 can be visited specific identity.In one implementation, exist server 462 to be similar to central server in the immediate news systems on function, it upgrades from call intent computer system 470 receiving cycle presences.In another is realized, exist server 462 on function, to be similar to patent application 10/414, the disclosed detection system that exists in 167, it is from the equipment monitor device received communication device status data of the equipment 470B that is connected to call intent computer system 470 and relate to the user availability that whether can learn communication data.In this was realized, message transmitted the function that point 444 comprises apparatus monitor system.
System for prompting 464 is computer systems, its be configured to allow from message transmit point 444 to call intent computer system 470 send call notification message in real time or quasi real time, and transmit point 444 delivery options from call intent computer system 470 to message and select.System for prompting 464 is configured to provide this function in the mode of the mode that is similar to the immediate news systems use, to allow the real-time transmission and the reception of instant message.This system is for example being described in the reference patent application 10/320,712 of quoting here.
Fig. 5 A and 5B show the processing 500 that produces and transmit call notification message.For ease of discussing, adopt the specific part of describing with reference to figure 4 to carry out and handle 500.Yet similar approach different piece therein is used to the structure of define system, or wherein uses in other realization of distribution difference in functionality in the part shown in Fig. 4.Handle 500 corresponding to method 200, but be applied to communication system 400 rather than communication system 100.
The dialling number (502) of user's place calls purpose phone 420 of calling party phone 410.Whether the dialling number that PSTN 430 determines call intent phones 420 busy (504).If the dialling number of call intent phone is not in a hurry, then Call Waiting is unnecessary, and PSTN 430 finishes the call setup (506) between calling party phone 410 and the call intent phone 420.
If the dialling number of call intent phone 420 is busy, then PSTN 430 sends call intent phone dialling number and other call-related information to IVRS 442 (508) by signaling channel.The dialling number of IVRS 442 receipt of call purpose phones 420 and other call-related information (510), and transmission verifies whether ask message to transmit point 444 has registered Call Waiting service (512) with the dialling number of determining call intent phone 420.
Message transmits point 444 Receipt Validation requests (514), and whether access configuration data storage 446 (516) has registered Call Waiting service (518) with the dialling number of determining call intent phone 420.If the dialling number of call intent phone 420 does not have registration call to wait for service, then message transmits point 444 and sends the destination Mobile Station International ISDN Number IVRS 442 (520) that replys unconfirmed.IVRS442 receives unconfirmed the replying of purpose telephone number (522) and sends not acknowledge(ment) signal to PSTN 130 (524) by signaling channel.Respond not acknowledge(ment) signal, PSTN 130 send busy signals to calling party phone 410 and do not set up calling party phone and IVRS 442 between speech channel (526).)。In another was realized, IVRS 442 indication PSTN 130 were redirected speech channel to the dialling number corresponding to speech message or voice-mail system, rather than indication PSTN 130 sends busy signal.
If the dialling number of call intent phone 420 has been registered the Call Waiting service, then message transmits point 444 access configuration data storages 446 with dialling number identification account (528) and retrieve account level preference (530) based on call intent phone 420.For example, by storing and press the account record of the dialling number index of call intent phone 120 in the access configuration data storage 446, can discern the account.Account's level preference also can be contained in the account record.Message transmits point 444 and determines whether account's level preference is applicable to the dialling number (532) of calling party phone 410.If account's level preference is suitable for, then message transmits point 444 and uses the account's level preference options executable operations 610-636 (Fig. 6) (534) that stores in the account record.
If the dialling number that account's level preference is not suitable for calling party phone 410 (for example, the dialling number of calling party phone 410 is not on white list or blacklist), if it is or suitable, after using account's level preference, message transmits the account record of storage in the point 444 access configuration data storages 446 with the identification identity (536) relevant with the account.Message transmits point 444 visit respective identity records with retrieving identity level preference (538).
Message transmit point 444 based on the identification of identity level preference can the receipt of call notification message identity (for example, the dialling number of calling party phone 410 may be on the banned list of some identity, or father and mother's control may be forbidden some identity receipt of call notification message) (538).Message transmits point 444 and sends request at the presence of identification identity to there being server 462 (540).
The request (542) that exists server 462 to receive, and the presence (544) of the identity of discerning in the accesses data memory at the presence of identification identity.The presence that exists server 462 to send the identity of discerning transmits point 444 (546) to message.
Message transmits point 444 and receives the presence (548) of the identity of discerning, and determines whether at least one identity of discerning online (550).If do not have the identity of discerning online, then handle 500 carry out the operation 520.If at least one institute's identity of discerning is online, then message transmits point 444 transmission purpose number verifications and replys IVRS 442 (552).IVRS 442 receives the purpose number verification and replys (554) and send acknowledge(ment) signal to PSTN 430 (556) by signaling channel.Respond this acknowledge(ment) signal, PSTN 130 send bell signals to calling party phone 410 and set up calling party phone 410 and IVRS 442 between speech channel (558).
Message transmits point 444 access configuration data storages 446 with the call notification format information (560) of retrieval corresponding to the online identity of being discerned.The call notification format information can be used as identity level Call Waiting preference and is stored in the identity record.Message transmits point 444 according to the call notification message (562) of the call notification message form generation of being retrieved at each online identity, and sends call notification message to system for prompting 464 (564).
System for prompting 464 receipt of call notification messages (566), and send call notification message and formatted data to call intent computer system 470 (568) corresponding to online identity.The transmission of the reception of executed in real time call notification message and call notification message and formatted data.
Each call intent computer system 470 receipt of call notification messages and formatted data (570), and allow the user to learn call notification message (572).In one implementation, call intent computer system 470 allows users to learn call notification message with the pop-up window that occurs or the mode of dialog box in the visual display of call intent computer system 470.
Fig. 6 shows the processing 600 of response to user's selection of option in the call notification message.In situation about discussing, adopt the particular portion of describing with reference to figure 4 to assign to carry out and handle 600.Yet similar approach different piece therein is used to the structure of define system, or wherein uses in other realization of distribution difference in functionality in the part shown in Fig. 4.Handle 600 corresponding to handling 300, still be applied to communication system 400 rather than communication system 100.
Users' (for example, 15 seconds) option (602) of providing in selective call notification message before overtime at interval at the fixed time is provided for call intent computer system 170.Call intent computer system 170 delivery options are chosen system for prompting 464 (604).
System for prompting 464 receives option and selects (606) and delivery option to choose message transmission point 444 (608).System for prompting 464 is configured to transmit point 444 reception in real time and delivery option selection at message.
Message transmits point 444 and receives option selection (610).Handle 600 supposition and use " First Come First Served " conflict elimination algorithm (that is it is the option selection that is used to handle calling that first option that, is received is selected).Yet, if use conflict elimination algorithm based on rank, message transmits point 444 and (for example waits for predetermined time interval, 15 seconds) select to receive option from a plurality of call intent computers 470, determine to have specified the reception option of high rank to select according to identity level preference, and the operation 612 selected of the option that advances to use and have the option of high rank to select corresponding to appointment.
Message transmits point 444 and determines option selects whether to comprise call treatment instruction (that is, shifting or ignore the instruction of calling) (612).If option selects to comprise the call treatment instruction, then message transmits point 444 transmissions and replys IVRS 442 (614) corresponding to the call treatment of call treatment instruction.It can be for example IVRS 442 uses, definite identification numbers that will be sent to the call treatment instruction of PSTN 430 that call treatment is replied.
IVRS 442 receipt of call are handled and are replied (616) and send the respective call processing instruction to PSTN 430 (618) by signaling channel.PSTN 430 handles the call treatment instruction, and corresponding where necessary transfer or redirected speech channel (620).
If option selects not correspond to the call treatment instruction, then message transmits point 444 transmissions and replys IVRS 442 (622) corresponding to the audio message of audio message.It can be identification number for example IVRS 442 uses, that identify the memory location of the audio message that will be sent to calling party phone 410 that audio message is replied.
IVRS 442 receives audio message and replys (624), visits the audio message (626) of replying corresponding to audio message, and sends audio message to calling party phone 410 (628) by speech channel.Calling party phone 410 receives audio messages (630) and makes the user can listening to audio message (632).
After sending that call treatment is replied and/or audio message replys IVRS 442, message transmits the updating call notification messages that point 444 produces at each online identity of discerning, and transmission updating call notification message is to system for prompting 464 (634).System for prompting 464 receives updating call notification message (636), and sends the updating call notification message to respective call purpose computer system 470 (638).Each call intent computer system 470 receives the call notification message of upgrading (640), and makes the user can learn the call notification message (642) of renewal.
If message transmits point 444 and selects from the call intent computer system 470 reception options of any receipt of call notification message afterwards at interval at the fixed time, then message transmits point 444 automatic visits corresponding to account's default option and selects (and being stored as account's level preference) (644).Message transmits point 444 and handles default option selection (646) according to operation 612-642.
Some realizations have been described.Yet, be appreciated that and can carry out various modifications.For example, system and process relate to speech channel and signaling channel.In some implementations, speech channel and signaling channel are discrete (that is out-of-band signallings).In other was realized, speech channel and signaling channel were integrated in the channel of transmission of the transmission of processing audio data and call treatment data (that is in-band signalling).
Telephone network 130 can be configured to transmit a signal to all the time intelligent call waiting system 140, no matter whether call intent phone 120 hurries or dont answer.Respond this signal, intelligent call waiting system 140 sends call notification message to online, relevant with call intent phone 120 user identity.In this way, the use that user identity can supervising connections for calling purpose phone 120.For example, can use this supervision to allow to carry out father and mother's controls (for example father may like to know that who called out his daughter) of call intent phone 120.
Therefore, other is implemented in the scope of following claim.

Claims (79)

1. remind the method that call is arranged to predetermined recipient for one kind, this method comprises:
Based on the call identification account who receives from the calling party;
Visit relates to the configuration data of this account;
Based on the configuration data identification some identity relevant of being visited with this account;
Based on the configuration data of being visited, from these some identity, determine first identity;
Determine whether first identity can be used for receiving first electronic communication relevant with this call; And
So that first identity is confirmed as can be used for receiving first electronic communication is condition, and first electronic communication relevant with this call sent to this first identity.
2. the method for claim 1 is wherein determined the whether available presence of checking first identity that comprises of first identity, and if wherein definite first identity online, then send first electronic communication to first identity.
3. the method for claim 1 wherein comprises based on the call-related information identification account who receives from telephone network based on call identification account.
4. method as claimed in claim 3, wherein call-related information comprises the call intent telephone number, and extracts this information from the integrated services digital network call setup.
5. the method for claim 1 comprises that also wherein call source information comprises the calling party phone number from telephone network receipt of call source information, and receives this call source information by automatic number identification service.
6. method as claimed in claim 5, wherein first electronic communication comprises at least a portion call source information, makes to can be used under the situation of receipt of call source information in definite first identity, and at least a portion call source information is sent to first identity.
7. the method for claim 1, wherein these some identity comprise user identifier, can determine associated user's presence by this user identifier.
8. method as claimed in claim 7, wherein these some identity comprise the pet name that instant message is used.
9. the method for claim 1, wherein the access configuration data comprise the Call Waiting preference of access needle to each customization of these some identity.
10. method as claimed in claim 9 is determined from these some identity wherein that first identity comprises based on the Call Waiting preference and is determined first identity.
11. method as claimed in claim 10 wherein determines that based on the Call Waiting preference first identity comprises:
The Call Waiting preference of checking these some identity with the telephone number of determining the calling party whether be comprised in in the block list of one or more maintenance of these some identity and
Under the situation that is block list that first identity is safeguarded telephone number that do not comprise the calling party, from these some identity, select this first identity.
12. method as claimed in claim 10 wherein determines that based on the Call Waiting preference first identity comprises:
Visit control with one or more relevant father and mother of these some identity and
Whether the calling party phone number is produced restriction based on father and mother's control relevant and select first identity with first identity.
13. method as claimed in claim 10 wherein determines that based on the Call Waiting preference first identity comprises:
Visit control with one or more relevant father and mother of these some identity and
Whether the calling party phone number is produced restriction based on father and mother relevant control and select first identity based on time of that day of receipt of call with first identity.
14. the method for claim 1 comprises that also the call treatment option that makes the call intent computer system will present to first identity can be used for first identity.
15. method as claimed in claim 14, wherein the call treatment option comprises the option that forwards the call to another telephone number.
16. method as claimed in claim 14, wherein the call treatment option comprises the option that obtains message from the calling party.
17. method as claimed in claim 14, wherein the call treatment option comprises the option of ignoring calling.
18. method as claimed in claim 14, wherein the call treatment option comprises the option that sends audio message to the calling party.
19. method as claimed in claim 18, wherein first identity can be selected this audio message from a plurality of different audio messages.
20. method as claimed in claim 19, wherein a plurality of different audio messages comprise the audio message that this calling of caller notification just is being redirected to another telephone number.
21. method as claimed in claim 19, wherein a plurality of different audio messages comprise the audio message that this calling of caller notification will be replied by calling receiver soon.
22. method as claimed in claim 14, wherein the call treatment option customizes for first identity.
23. method as claimed in claim 14 also comprises from first identity receiving and the Treatment Options selection.
24. method as claimed in claim 23 also comprises based on whether receiving the option selection from first identity in the interval at the fixed time, changes the processing of this option being selected execution.
25. method as claimed in claim 23, wherein Treatment Options is selected to comprise to send the call treatment instruction of selecting corresponding to this option in order to the telephone network that carries out call.
26. method as claimed in claim 25, wherein call treatment instruction indication telephone network shifts this calling.
27. method as claimed in claim 26, wherein call treatment instruction indication telephone network shifts this and calls out voice-mail system.
28. method as claimed in claim 23, wherein Treatment Options is selected to comprise to the calling party and is sent the audio message of selecting corresponding to this option.
29. method as claimed in claim 14 also comprises at the fixed time receiving under the situation of option selection from first identity in the interval, visit and the selection of processing default option.
30. the method for claim 1 also comprises;
Determine that from these some identity second identity is to receive second electronic communication relevant with this call;
Determine whether second identity can be used for receiving second electronic communication relevant with this call; And
Whether to determine that it is condition that second identity can be used for receiving second electronic communication, sends second electronic communication relevant with this call to second identity.
31. method as claimed in claim 30, wherein first electronic communication comprises corresponding to will being presented to the data of the call treatment option of first identity by the first call intent computer system, and second electronic communication comprises corresponding to being presented to the data of the call treatment option of second identity by the second call intent computer system.
32. method as claimed in claim 31, wherein the first call intent computer and the second call intent computer are the addressable single computers of first identity and second identity.
33. method as claimed in claim 31 comprises that also receiving first option from first identity selects, and receives the selection of second option from second identity.
34. method as claimed in claim 33 also comprises if receiving first option before second option is selected selects, and then selects answer calls according to first option.
35. method as claimed in claim 33 also comprises:
Visit the rank that first option is selected and second option is selected; With
Select higher rank if first option is selected to have than second option, then select answer calls according to first option.
36. method as claimed in claim 33 also comprises:
Visit the rank of first identity and second identity; With
If first identity has the rank higher than second identity, then select answer calls according to first option.
37. remind the computer system that call is arranged to predetermined recipient for one kind, this computer system comprises:
Data storage is used for store configuration data;
Telephone interface unit is configured for from the calling party and receives call; And
Call processing unit is configured for
Based on this call identification account;
Accesses data memory is with the retrieval configuration data relevant with this account;
Based on the configuration data identification some identity relevant of being visited with this account;
Based on the configuration data of being visited, from these some identity, determine first identity;
Determine whether first identity can be used for receiving first electronic communication relevant with this call; And
Whether to determine that it is condition that first identity can be used for receiving first electronic communication, sends to first identity to first electronic communication relevant with this call.
38. computer system as claimed in claim 37, wherein telephone interface unit comprises interactive voice response system.
39. computer system as claimed in claim 37, wherein call processing unit is configured to by determine the availability of first identity to the presence of online service provider system request first identity.
40. computer system as claimed in claim 37, wherein call processing unit is configured to by determine the presence of first identity to the presence that has server requests first identity of online service provider system.
41. computer system as claimed in claim 40, wherein the server that exists of online service provider system is the online data computing machine that exists that receives, upgrades and issue identity.
42. computer system as claimed in claim 37, wherein call processing unit is configured to send first electronic communication by sending first electronic communication to sending the online service provider system of first electronic communication to first identity to first identity.
43. computer system as claimed in claim 37, wherein call processing unit is configured to send first electronic communication by sending first electronic communication to sending the system for prompting of first electronic communication to the online service provider system of first identity to first identity.
44. computer system as claimed in claim 43, wherein system for prompting is to be configured to allow in real time or quasi real time to send the computer system of first electronic communication to first identity.
45. computer system as claimed in claim 37, wherein telephone interface unit also is configured to from telephone network receipt of call relevant information, and send this call-related information to call processing unit, and call processing unit is configured to based on this call-related information identification account.
46. computer system as claimed in claim 45, wherein call-related information comprises the call intent telephone number, and telephone interface unit is configured to receive the call intent telephone number that extracts from the integrated services digital network call setup.
47. computer system as claimed in claim 45, wherein telephone interface unit is configured to from telephone network receipt of call source information, and wherein call source information comprises the calling party phone number and received by automatic number identification service by telephone interface unit.
48. computer system as claimed in claim 47, wherein first electronic communication comprises at least a portion call source information, makes to can be used under the situation of receipt of call source information in definite first identity, and at least a portion call source information is sent to first identity.
49. computer system as claimed in claim 37, wherein these some identity comprise user identifier, can determine associated user's presence by this user identifier.
50. computer system as claimed in claim 49, wherein these some identity comprise the pet name that instant message is used.
51. computer system as claimed in claim 37, wherein call processing unit is configured to retrieve the configuration data that comprises at the Call Waiting preference of each customization of these some identity.
52. computer system as claimed in claim 51, wherein call processing unit is configured to determine first identity based on the Call Waiting preference from these some identity.
53. computer system as claimed in claim 52, wherein call processing unit is configured to:
The Call Waiting preference of checking these some identity with the telephone number of determining the calling party whether be comprised in in the block list of one or more maintenance of these some identifiers and
Under the situation that is block list that first identity is safeguarded telephone number that do not comprise the calling party, from these some identity, select this first identity.
54. computer system as claimed in claim 52, wherein call processing unit is configured to determine first identity by following steps based on the Call Waiting preference:
Visit control with one or more relevant father and mother of these some identity and
Whether the calling party phone number is produced restriction based on father and mother's control relevant and select this first identity with first identity.
55. computer system as claimed in claim 52, wherein call processing unit is configured to determine first identity by following steps based on the Call Waiting preference:
Visit control with one or more relevant father and mother of these some identity and
Whether the calling party phone number is produced restriction based on father and mother relevant control and select first identity based on time of that day of receipt of call with first identity.
56. computer system as claimed in claim 37, wherein the call processing unit call treatment option that makes the call intent computer system will present to first identity can be used for first identity.
57. computer system as claimed in claim 56, wherein the call treatment option comprises the option of calling being transferred to another telephone number.
58. computer system as claimed in claim 56, wherein the call treatment option comprises the option that obtains message from the calling party.
59. computer system as claimed in claim 56, wherein the call treatment option comprises the option of ignoring this calling.
60. computer system as claimed in claim 56, wherein the call treatment option comprises the option that sends audio message to the calling party.
61. computer system as claimed in claim 60, wherein first identity can be selected this audio message from a plurality of different audio messages.
62. computer system as claimed in claim 61, wherein these a plurality of different audio messages comprise the audio message that this calling of caller notification just is being redirected to another telephone number.
63. computer system as claimed in claim 61, wherein these a plurality of different audio messages comprise the audio message that this calling of caller notification will be replied by calling receiver soon.
64. computer system as claimed in claim 56, wherein the call treatment option customizes for first identity.
65. computer system as claimed in claim 57, wherein call processing unit also is configured to receive and the Treatment Options selection from first identity.
66. as the described computer system of claim 65, wherein call processing unit also is configured to change the processing of option being selected execution based on whether receiving the option selection from first identity in the interval at the fixed time.
67. as the described computer system of claim 65, wherein call processing unit also is configured to reply Treatment Options to select by sending to telephone interface unit, and this replys the indication telephone interface unit to being used to carry out the call treatment instruction of the telephone network transmission of call corresponding to the option selection.
68. as the described computer system of claim 67, wherein call treatment instruction indication telephone network shifts this calling.
69. as the described computer system of claim 67, wherein the diverting call of call treatment instruction indication telephone network is to voice-mail system.
70. as the described computer system of claim 67, wherein call processing unit is configured to come Treatment Options to select by send the audio message of selecting corresponding to option to the calling party.
71. computer system as claimed in claim 56, wherein call processing unit also is configured to receive under the situation of option selection from first identity in the interval at the fixed time, visit and the selection of processing default option.
72. computer system as claimed in claim 37, wherein call processing unit also is configured to:
Determine that from these some identity second identity is to receive second electronic communication relevant with this call;
Determine whether second identity can be used for receiving second electronic communication relevant with this call; And
Whether to determine that it is condition that second identity can be used for receiving second electronic communication, sends second electronic communication relevant with this call to second identity.
73. as the described computer system of claim 72, wherein first electronic communication comprises corresponding to will being presented to the data of the call treatment option of first identity by the first call intent computer system, and second electronic communication comprises corresponding to being presented to the data of the call treatment option of second identity by the second call intent computer system.
74. as the described computer system of claim 73, wherein the first call intent computer and the second call intent computer are the addressable single computers of first identity and second identity.
75. as the described computer system of claim 73, wherein call processing unit also is configured to receive the selection of first option and receive the selection of second option from second identity from first identity.
76. as the described computer system of claim 75, wherein call processing unit also is configured to receive under the situation of first option selection before selecting at second option, selects answer calls according to first option.
77. as the described computer system of claim 75, wherein call processing unit also is configured to:
Visit the rank that first option is selected and second option is selected; With
Select higher rank if first option is selected to have than second option, then select answer calls according to first option.
78. as the described computer system of claim 75, wherein call processing unit also is configured to:
Visit the rank of first identity and second identity; With
If first identity has the rank higher than second identity, then select answer calls according to first option.
79. remind the equipment that call is arranged to predetermined recipient for one kind, this equipment comprises:
Device based on the call identification account who receives from the calling party;
Visit relates to the device of the configuration data of this account;
Device based on the configuration data identification of the being visited some identity relevant with this account;
Based on the configuration data of being visited, from these some identity, determine the device of first identity;
Determine whether first identity can be used for receiving the device of first electronic communication relevant with this call; And
Whether be condition, first electronic communication relevant with this call sent to the device of this first identity with first identity if being confirmed as can be used for receiving first electronic communication.
CNB2004800259044A 2003-07-21 2004-07-21 Multi-user call waiting Active CN100571297C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US48838603P 2003-07-21 2003-07-21
US60/488,386 2003-07-21
US10/674,797 2003-10-01

Publications (2)

Publication Number Publication Date
CN1849803A true CN1849803A (en) 2006-10-18
CN100571297C CN100571297C (en) 2009-12-16

Family

ID=37078466

Family Applications (1)

Application Number Title Priority Date Filing Date
CNB2004800259044A Active CN100571297C (en) 2003-07-21 2004-07-21 Multi-user call waiting

Country Status (1)

Country Link
CN (1) CN100571297C (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103957150A (en) * 2014-05-07 2014-07-30 惠州Tcl移动通信有限公司 Notification message synchronization method of electronic device, server and electronic equipment
CN104412556A (en) * 2012-06-27 2015-03-11 黑莓有限公司 An apparatus, system and method of call notifications to active communication devices

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5703943A (en) * 1995-10-16 1997-12-30 Lucent Technologies, Inc. Completion of calls to a preferred agent in an automatic call distributor
US5805587A (en) * 1995-11-27 1998-09-08 At&T Corp. Call notification feature for a telephone line connected to the internet
US6144644A (en) * 1997-05-21 2000-11-07 Telcordia Technologies, Inc. System and method for implementing call waiting functions over a network
US6282275B1 (en) * 1998-08-07 2001-08-28 Lucent Technologies Inc. Telephone caller identification log with internet access
JP2001119485A (en) * 1999-10-19 2001-04-27 Nec Corp Automatic incoming call distribution system and its method
DE50015557D1 (en) * 1999-12-17 2009-03-26 Nokia Siemens Networks Gmbh NETWORK-WIDE PARTICIPANT GROUP COMPRISING MULTIPLE LOCAL RECEIVER GROUPS
US6587555B1 (en) * 2000-09-20 2003-07-01 Z-Tel Technologies, Inc. Virtual PBX

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104412556A (en) * 2012-06-27 2015-03-11 黑莓有限公司 An apparatus, system and method of call notifications to active communication devices
CN103957150A (en) * 2014-05-07 2014-07-30 惠州Tcl移动通信有限公司 Notification message synchronization method of electronic device, server and electronic equipment
CN103957150B (en) * 2014-05-07 2017-05-17 惠州Tcl移动通信有限公司 Notification message synchronization method of electronic device, server and electronic equipment

Also Published As

Publication number Publication date
CN100571297C (en) 2009-12-16

Similar Documents

Publication Publication Date Title
EP1632081B1 (en) A method and system for communicating a data file over a network and teleconferencing over a telephony network
US8130931B2 (en) Call waiting using external notification and presence detection
AU2004260484B2 (en) Multi-user call waiting
CN1272942C (en) Present information method and system
US7636431B2 (en) Method and apparatus for subscriber control of an inbound call
CN1679313A (en) Method for reservation-less instant group conferencing
WO2003073731A1 (en) Multi-modal communications method
KR20090132613A (en) Pre-programmed subscriber response
US20130148646A1 (en) Systems and methods of providing communications services
EP2493137A1 (en) Method and device for call controlling based on the intelligent network
CN1266623C (en) Conversational system, conversation control method and conversational control program
CN1708073A (en) Incoming calling receiving method
CN1573731A (en) Information providing method for vehicle and information providing apparatus for vehicle
CN1870666A (en) Telephone with voice changer and control method and control program for the telephone
CN1846428A (en) Call management system
CN1849803A (en) Multi-user call waiting
CN1852361A (en) Show and intelligent calling route joint business realizing method and device
CN1875609A (en) Data file communication of citation notification to anticipated acceptor and teleconferencing establishment using alone adduction
CN1848819A (en) Method for realizing unified information intelligent route and system thereof
CN1543180A (en) A realtime voice message system
CN1813466A (en) Method , system and terminal for providing customized information during call setup process in telecommunication systems.
CN101753736A (en) Method and system for replying calling subscriber
CN1889787A (en) Apparatus, system and method for realizing automatic notifying called party
CN101043549A (en) System for realizing downloaded color bell tone as mobile terminal vibration ring and method thereof
CN1642207A (en) Method and system for realizing touch dialing of general telephone set in display business

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C14 Grant of patent or utility model
GR01 Patent grant
ASS Succession or assignment of patent right

Owner name: BRIGHT SUN TECHNOLOGIES LTD., UNITED INSURANCE TRU

Free format text: FORMER OWNER: MARATHON SOLUTIONS LLC

Effective date: 20150716

Owner name: MARATHON SOLUTIONS LLC

Free format text: FORMER OWNER: AUERGESELLSCHAFT GMBH

Effective date: 20150716

Owner name: AUERGESELLSCHAFT GMBH

Free format text: FORMER OWNER: AOL LLC

Effective date: 20150716

C41 Transfer of patent application or patent right or utility model
C56 Change in the name or address of the patentee

Owner name: AOL LLC

Free format text: FORMER NAME: AMERICA ONLINE INC.

CP01 Change in the name or title of a patent holder

Address after: American Virginia

Patentee after: AOL LLC

Address before: American Virginia

Patentee before: AMERICA ONLINE, Inc.

TR01 Transfer of patent right

Effective date of registration: 20150716

Address after: American California

Patentee after: Canyang Technology Company, United Insurance Trust I Series 42

Address before: Nevada

Patentee before: Marathon solutions LLC

Effective date of registration: 20150716

Address after: Nevada

Patentee after: Marathon solutions LLC

Address before: American Delaware

Patentee before: Auergesellschaft GmbH

Effective date of registration: 20150716

Address after: American Delaware

Patentee after: Auergesellschaft GmbH

Address before: American Virginia

Patentee before: AOL LLC

TR01 Transfer of patent right

Effective date of registration: 20170921

Address after: California, USA

Patentee after: Google Technology Holdings LLC

Address before: California, USA

Patentee before: Google Inc.

Effective date of registration: 20170921

Address after: California, USA

Patentee after: GOOGLE Inc.

Address before: American California

Patentee before: Canyang Technology Company, United Insurance Trust I Series 42

TR01 Transfer of patent right