CN1533545A - System and method for web-based marketing and campajn management - Google Patents

Abstract

The invention utilizes a personalization system that uses rules to adjudicate and characterize a customer, or a customer's actions, and then to personalize a business function, such as a displayed page, based on the outcome of those rules. In one embodiment, the invention provides a system for web-based marketing and campaign management, that allows for personalizing the content or distribution of a marketing campaign to reflect the characteristics of a set of targeted users, said system comprising: a user profiler, for determining the characteristics of a set of targeted users; a rules editor for inputting a set of rules governing the requirements and goals of a marketing campaign; a rules engine, that accepts input from said rules editor, and set of rules to match indiviual members of said set of targeted users with said marketing campaign; and, a campaign marketing processor that uses the output of said rules engine to distribute marketing content to each individual member of said set of targeted users by any of Web, emal, or wireless communication.

Description

Be used for based on the marketing of WWW and the System and method for of activity management

Copyright statement

Part disclosure patent document comprises material protected by copyright; everyone of this copyright does not oppose anyone with this patent file or the patent disclosure text of facsimile reproduction as being occurred in the patent document of Patent﹠Trademark Office or record, but keeps other all copyright rights whatsoever.

Right of priority

It is No.60/283 that the application requires application number, the provisional application of " being used for rule-based WWW scheme and movable System and method for " that 977, submit to, by name April 16 calendar year 2001, and application number is No.60/306,487, the provisional application right of priority of submitting to July 18 calendar year 2001, be called " being used for based on the marketing of WWW and the System and method for of activity management " comprises two contents of applying for herein as a reference.

Technical field

The present invention relates to onlinely, relate in particular to the system that WWW drives (Web-enabled), also about being used to user or user to organize the behavior of personalized application and the method for content.

Background technology

In e-commerce field, exist to require enterprise can transform its product and service with needs that adapt to its client better and the demand that requires.All there is this demand in business to business (B2B) and business to consumer (B2C) field.The object lesson of this reforming enterprise service appears at personalized field.Personalization allows enterprise's personalization or otherwise customizes it to organize the thing that is provided to particular customer or client.For example, under internet/world wide web environment, B2C content supplier may wish to dispose a website, wherein, and to the single client of every this website of visit or to each customer type, all with the content personalization of this website based on some feature.The example of this B2C provider based on WWW comprises: line directory commodity provider; The production marketing merchant; News, medium and amusement provider; And information or reference source.

More and more depend on reliable personalized service along with its business successfully becomes, ecommerce provider has proposed more requirement to its personalization system.Require a kind of personalization system at large, it not only can help provider that personalized website is provided, and allow ecommerce provider on a source point, to customize its all business function-marketing, production, distribution or the like, and upgrade information or the data that these functions rely on, all these is to carry out in mode rapid, reliable, that also revise easily, need seldom or not need the system break time.

The existing system that is used for the personalized web site content mainly is analytical in itself, and depends on the data of using previous collection, and the mode of these use data allows the keeper to revise website or E-business applications based on the understanding to these data.For example, come the personalization system of dealer such as ATG and Broadbase (these dealer mainly are provided at line analysis and handle (OLAP) system) freely, it depends on commercial provider and collects lot of data, even as big as representing its target group, use these data then with subgroup individualized content to this crowd with analysis mode (being statistical).Can collect data with traditional mechanism, promptly by standard market study instrument, perhaps by collecting data online such as the previous use history that keeps the client.Yet at subsequent analysis and use these data allowing before the keeper upgrades actual content, these data generally are stored in the storehouse in order to further analyzing.In this mode, data are not the real time individuals that is used to provide system, or the personalization that the keeper is easy to revise when operation.But use these data to be illustrated in the interior content changing of long period section more to large quantities of users.Nobody attempts in user or client's actual session customization data content on the unique user level.

Along with current ecommerce to the user content of real-time update personalization and/or can be for the growth of requirement of product and service, to when the application operation even when the client carries out valid function in session, allow the keeper to customize the also constantly growth of demand of the system of the content of presenting to the client rapidly.In addition, allow to implement automatically the system of this modification, promptly by service regeulations or certain other mechanism to change in user conversation to the system of its content that presents, be particularly useful.Ripe further and require higher-quality service along with the final user to content supplier, and use more sophisticated along with the rear end is commercial and flexibly to this type of careful content change can be provided, to allowing or support to provide the also constantly growth of demand of system of the function of real time individual data content to the user.Can accomplish this point and simultaneously when data content and marketing activity are set very wieldy system be particularly useful, this is because these systems allow the keeper promptly to manage actual content with regular, relies on this rule when the user sends content.

Summary of the invention

The invention provides a kind of system and a kind of method, be used for allowing ecommerce provider to be each client, customers or the customization of particular customer type or personalized its business function or content.The example of a simple website personalization is so that each visiting client can see is perhaps slightly different, the site contents that customizes for its particular demands.Yet this system can be used for any operation system that can be benefited equally from personalization.The user of indication or client may be individual or other entities arbitrarily herein, as another tissue or company.The business function of user capture may not belong to the sort of type that shows on screen, and may be (for example) automated manner order retrieval, handle, with other operations.The present invention allows arbitrary steps and personalized application behavior and the data between the entity arbitrarily in processing procedure.

Generally, the invention provides a kind of personalization system, its service regeulations are with ruling and characterize the client or client's action, then based on these regular functions of individual business as a result, as data communication or the page or leaf that is shown.Rule may be used to the potential sequence of events of generation scheme (scenario)-sign client sessions.Scheme may formation activity (campaign) the set of scheme on basis-possible, have associating zero-time and termination time, the client operates therebetween, and makes its decision based on this regular system under its environment, and provides and characterize with personalized.

In the environment of internet and/or website, embodiments of the invention can be used to show personalized content based on website user's session information to it.In this class embodiment, the web app that the user uses may be to use such as the business website, as online booking system (for example flight reservation) or catalogue product subscription.When user's login enters this type of application, generate session, and take place and this session events corresponding.These incidents are used to drive rule-based engine, and this engine is used to drive providing of content subsequently.Can make the inference of relevant this user characteristics collection according to the user characteristics collection, then can be with regard to this feature set operation rule, all these is carrying out in real time, and does not need with reference to auxiliary personalized resource, as storehouse statistics or market information.

According to one embodiment of present invention, the invention provides a kind of marketing and event management system based on WWW, be called active manager herein, be used for customer relationship being converted into higher company's market value by assisting enterprise to understand, get in touch, also cultivate the best client of oneself.

In current business environment, understanding the client better than the rival is a best competitive edge of company.Mutual by with its client understood their demand and preference, and is their customized information, product and service, and a company just can win new client effectively, and maintenance and cultivate its current client.Active manager provided by the present invention system improves understanding to own client by providing to each client's integrated view help company, and uses this knowledge to carry out appropriate personal marketing activity lastingly by WWW, Email and wireless device.

This active manager provides across the unified view of customers that is had point of contact, and provides about the client in the behavior of whole enterprise and the information of purchasing model.Advanced analysis function permission company determines the client of its most worthy and marketing money is concentrated on the chance of precision target.The marketing professional can plan, tests and carry out personal marketing activity and the advertising campaign that target is arranged on multiple support channels rapidly, to improve client's consciousness, interest and action, one group of integrated commercial function makes and client's interest and action are converted into sale become possibility simultaneously.The validity of movable tolerance and report assessment marketing activity, and the marketing management device can be improved in real time and modification movable.

Benefit provided by the present invention comprises:

Competitive edge, this is by utilizing customer relationship to realize by unified view of customers.By having the marketing activity of target to meet customer need with carrying out, thereby can improve client's lifetime value and customer loyalty by personalized interaction.By improving client's conversion ratio, reduce selling cost, and understand purchasing model better, thereby client's earning rate is maximized.Implement the activity of precision target by planning and by the most effective channel, weigh its success or not, and do to adjust in real time, thereby improve the validity of marketing.

Introduce to the market quickly, this is can be by the assembly of customization and template realize easily rapidly by a whole set of.By using leading industry and assisting this tissue to move towards the e-commerce platform in market quickly, can dispose with confidence, sale, service and marketing system in the future was integrated with reach in the past, and with dirigibility as competitive edge.This active manager comprises following feature:

The activity planning device

By the target and the duration of definition of activities, and definite client grouping proposes with being worth, and the activity planning device is with a kind of marketing activity portfolio (portfolio) of controlled and effective and efficient manner management company.Client's grouping can be selected easily from defined community set, perhaps can create distinct packet for specific activities.Activity can be provided to based on date, duration or terminate automatically when reaching moving target.

The scheme constructor

Activity comprises scheme, or sequence of events, and it defines customer experience and guides the client into desirable target.The scheme constructor makes user or company create individualized experience for each client in movable.Can with the client characteristics collection and grouping, user action, condition and result, time be measured and system acting combines, to define desirable customer interaction.But also the operational version constructor based on client's targeted packets, purchasing model or with the mutual and personalized discount of website.For improving movable validity,, support the test marketing by in scheme, creating controlled group.Personalized rule editor makes the user create ad hoc rules, so that customer interaction is finely tuned by using the order of the ordinary language in wieldy editing template.

Campaign manager

Campaign manager makes us can manage the discount and the sales promotion that are proposed to client's grouping and makes a promise.Discount can be implemented in many ways, comprises precentagewise deduction, fixed qty deduction or fixed price, and can be applied to product item, whole order or deliver goods.Cross-selling (cross-sell) can be combined with upwards selling (up-sell) and discount, to produce strong incentives.

Activity reports

By to the measuring and reporting of action result, can obtain the benefit of closed loop marketing (closed-loopmarketing).Action that the pros and cons to quotation responds, quotation is taked and client transform and measure.In addition, can follow the tracks of activity by single quotation with a plurality of quotations.Behavior tracking write down page or leaf (page) impression, click and to enter, to add and therefrom remove action, buy and order history to shopping cart, in order to the client choose analyze with purchasing model in use.Activity tolerance aprowl makes company can improve quotation, to improve validity.

Customer analysis

Integrated closely by with analysis kit provides customer analysis.By in conjunction with the information of two aspects-from the information of online activity, and the information-keeper who obtains from each contact point across enterprise through unified customer characteristic collection can analyze client's behavior, electronic commerce affair pattern, choose and sales trend and content validity.This analysis can be determined company and is constantly improved client's grouping, activity availability and chance and be used for the business rule of personalized interaction.

Ecommerce control center

The marketing professional can be concerned with the graphics mode managing customer of being familiar with by abundant interface in this control center.The Java client is very directly perceived, and multiple functional.It is designed with the marketing consultant by lineup's sexual factor expert, with establishment be easy to use and also by with the mode of service-user oneself and they alternately and to the significant powerful desktop application of service-user.

The sample collapsible form

For accelerating movable constructive process, multiple functional prefabricated sample collapsible form makes the user be familiar with best practice, and can intactly be carried out, and perhaps is rapidly that the uniqueness of company requires to customize.

Unified client characteristics collection as major advantage

It provides across the client's comprehensive view that is had point of contact.

Customer analysis and grouping

Company can determine and improve client's grouping based on trend, pattern and client's behavior.Also can determine activity chance and personalized rule.

Activity planning and management

By helping marketing personnel that its thinking is organized into movable strategy, tactics and operation each side, activity planning and management can more effectively move activity.It also allows to come automatic termination activity based on the realization of date, duration or specific objective.

The scheme constructor

The sales promotion that can create customization is with mutual, to reach specified marketing objectives.This feature uses special business rule to finely tune customer interaction for the activity availability of optimizing.

Campaign manager

According to customer analysis, can implement discount and incentives with various different modes.

Controlled group

Can test the validity of sales promotion and incentives, with the validity of improvement and raising activity.

Send by all kinds of means

The promotional content can be got in touch them with the channel of likeing by the client on WWW, by Email and by the wireless device transmission.

Activity reports

By making company can improve the closed loop tolerance of quotation, activity reports has improved movable validity.Activity can be followed the tracks of, also client's behavior can be followed the tracks of with single or multiple quotation.

Wieldy collapsible form user interface

The marketing professional can design and carry out highly personalized activity and sales promotion rapidly easily.

Open, extendible platform

The ecommerce of company can be easy to change adapting to the challenge of future market, and obtains best co-worker's solution.

Therefore, the invention provides a kind of being used for based on the marketing of WWW and the system of activity management, this system allows the interior perhaps distribution of personal marketing activity, with the characteristics of reflection targeted customer set, described system comprises: the user characteristics describer is used for determining the characteristics that the targeted customer gathers; Rule editor is used for importing the regular collection of controlling marketing activity requirement and target; Regulation engine is used for accepting input from described user's characteristics of described rule editor, described targeted customer set, and uses described regular collection to be complementary with single member and described marketing activity with described targeted customer's set; And movable marketing processor, be used for using the output of described regulation engine, give each unique user of described targeted customer's set with the distribution of contents of will marketing by the any-mode in WWW, Email or the radio communication.

Description of drawings

Fig. 1 illustrates the synoptic diagram according to the rule-based personalization system of the embodiment of the invention.

Fig. 2 illustrates the legend according to the operation of the rule-based personalization system of the embodiment of the invention.

Fig. 3 illustrates according to the scheme rule of the embodiment of the invention and the process flow diagram of course of action.

Fig. 4 illustrates the synoptic diagram according to the activity life cycle of the embodiment of the invention.

Fig. 5 illustrates the model according to the scheme interface of the embodiment of the invention.

Fig. 6 illustrates the model according to the file interface of the embodiment of the invention.

Fig. 7 illustrates the model according to the activity service of the embodiment of the invention.

Fig. 8 illustrates the model according to the behavior tracking audiomonitor of the embodiment of the invention.

Fig. 9 illustrates the life cycle figure according to the placeholder deterministic process of the embodiment of the invention.

Figure 10 illustrates the life cycle figure according to the activity deployment of the embodiment of the invention.

Figure 11 illustrates the life cycle figure according to the advertising service process of the embodiment of the invention.

Figure 12 illustrates the life cycle figure that enters the Servlet process according to the click of the embodiment of the invention.

Figure 13 illustrates the synoptic diagram according to the Event Service behavior tracking audiomonitor of the embodiment of the invention.

Figure 14 illustrates the synoptic diagram according to the tool framework of the embodiment of the invention.

Figure 15 illustrates the synoptic diagram of the model present position in editing machine, data and the tool framework according to the embodiment of the invention.

Embodiment

Describe will use when of the present invention following term table and noun, abbreviation, with the definition of abbreviation.

B2B enterprise is to enterprise (Business to Business)

B2C enterprise is to consumer (Business to Consumer)

CMS content management service (Content Management Service)

DASL DAV search and location (DAV Searching and Locating) (ietf draft)

DMS file management system (Document Management System)

DTD document type definition (Document Type Definition) (using XML)

The JavaBeans of EJB enterprise (Enterprise JavaBeans).The server component system is used to write the java server assembly.

FIFO first in first out (First In, First Out)

I18N internationalize (Internationalization)

J2EE Java 2 enterprise versions (Java 2 Enterprise Edition)

JSP JavaServer page or leaf (JavaServer Pages).The J2EE assembly is used to generate dynamic web content.

JNDI Java catalogue and name interface (Java Directory and Naming Interface).Consensus standard is used to search object and resource.

OOTB brings promptly and uses (Out Of The Box)

RDBMS Relational DBMS (Relational Database ManagementSystem)

SPI ISP interface (Service Proyider Interface)

TagLib JSP signature library comprises the JSP tag definitions.

The WLS weblogic server

UUP unifies user characteristics collection (Unified User Profile)

XML extend markup language (Extensible Markup Language)

The invention provides a kind of rule-based real time individual engine, can be used to personalized and custom service function, use or wait to deliver to customer or the information content of system user.In the present invention, client or user may be the individuals, as the personal user of website, perhaps may be another tissues, and it uses interactively or automatic mechanism to come and system communication.When user and system interaction, the generation incident, institute's generation incident is used for driving rule-based engine.According to employed ad hoc rules, personalized engine determine in real time should be in the user transmits those information perhaps.For example, this content may be the customizing messages that the user is seen on the website shows, perhaps may be certain other data communication forms, for example, automatically sent to WAP (wireless application protocol) (Wireless Application Protocol, WAP) (user may not see these data for Personal Digital Assistant, the PDA) data of equipment for equipment or personal digital assistant.According to one embodiment of present invention, with the work of this rule-based engine of XML file configuration, so just make the text of administrator just specifies editor XML file just can be rapidly and easily change the operation of this rule-based engine.Because this rule-based engine can be used to control business function, and the not merely just demonstration of data on screen, so the present invention is the ability of each client or personalized its business function of customer type for each tissue provides.

The operation of this personalization system obtains simplifying by using activity and scheme.In the present invention, scheme is an event sets, and incident causes that certain ad hoc rules is triggered and causes that corresponding action, business function or data are shown.Activity may comprise many schemes, and a cover simple mechanisms is provided, and by this cover mechanism, the keeper can control the whole proposal set, to reflect the demand of specific user or user group the most rightly.

Fig. 1 can be used for one embodiment of the present of invention with regard to personalization system, promptly provides personalized content (for example in the situation in the website) to the user, shows the general schematic view of personalization system.As shown in Figure 1, regulation engine 102 is explained the rule of definition scheme 110 and movable 112, to select specific scheme and activity set is set, and is used for the displaying contents to the user.Scheme 118 can be stored with movable 120, activates when being needed in the future.Rule is used to definition rule engine 102 (with optional scheme engine that separates 104 and activity engine 106, although will know the function of this latter two engine can be born alone by regulation engine 102) operation, and tell regulation engine particularly in which scheme and which activity selecting should to use when generating the demonstration 114 that is used for to user 116 among various schemes and the activity.

Rule-based engine

Central module of the present invention is based on the engine of rule.These rule-based engine service regeulations current process being made wise decision, and are determined action after this.Every rule has all defined situation (" if " clause) and action (" so " clause).Use this rule-like just situation and the mode of moving with process flow diagram can be linked into scheme.Rale store is in a rule set or a plurality of rule set.In the present invention, rule set refers to compiling of dependency rule, and these rules bundle so that regulation engine can use it together.Rule set is used to the mobile of incident in guidance program and the activity with rule.

According to one embodiment of present invention, can be with XML format writing rule so that the portability between system.In addition, the XML pattern can be by real time parsing, and this just allows the real time modifying to rule (and Business Works), and does not require the system break time.Also have, because user characteristics or feature set can be calculated by series of rules, so system provides a cover mechanism, by this cover mechanism, can when being required, generate user " impression (snapshort) fast " in real time, and it is used for providing individualized content or service to this user.

Scheme

Scheme is situation and action chain.Scheme described and the user between possible mutual process flow diagram.The movable set of using this class scheme thinks that the sponsor reaches business objective, perhaps handles specific business function.In the situation of website or similar B2C, activity can by scheme use online advertisement, Email, with the discounting sales promotion, to obtain this target.

Scheme is represented abstraction function.Yet aprowl employed scheme may build on any enterprise and arrive on consumer or the e-commerce platform (as a series of WebLogic application server commerce server products of BEA Systems) to enterprise, enterprise.

According to an embodiment, scheme is named separately, and has list of categories, and it is effective to each scheme.By the scheme engine, based on searching for specified scheme such as criterions such as title, description or classification types.This search may comprise match whole word only with pattern match (as class ' expression of * superbowl* ') the two.Search Results is the title of the scheme of this search of coupling.When paying content in real time, system can mate present case and shared scheme rapidly, and reacts in view of the above.

The scheme engine defines the storehouse as scheme.The scheme definition may be stored with the XML form, so that editor, but also may use extended formatting.The scheme engine can also return the XML definition of scheme by name, and can be when providing the scheme definition deployment scheme.

Scheme is made of rule set, and rule set has its composition rule.Every rule has defined situation (" if " clause) and action (" so " clause).Service regeulations just can be linked into scheme with situation and the mode of moving with process flow diagram.

May the importing of scheme rule set (those " if ") include, but are not limited to:

The individual subscriber attribute;

Carry out the result of classification regular collection;

User's current sessions and solicited message (this may comprise (for example) user's shopping cart (ShoppingCart) or its page position);

Event in session;

Current time; Or,

Random number (carrying out computing) based on probability with the permission system.

The operational version rule editor, system user (for example, be generally the system manager) can write customized rules for importing arbitrarily, comprise (for example) user characteristics collection, the content of user conversation (being specially user's shopping cart), user's current request information (browser type, page position or the like), specific user's historical events (as the history of doing shopping), the type of incident, head or main body (in TextMessage Chinese version main body or the like).May the exporting of rule set (" project ") comprises (ActionDef) of action definition-pending-be that system is one or more actions that the response input must be implemented.This may comprise the payment certain types of content.

Scheme is only effective to specific user's classification (being that the client divides into groups).

Regulation engine self is not carried out any function (be that it does not generate action, as drop incident or the like).Give the scheme engine but debate the knowledge object from the regulation engine transmission, the scheme engine is carried out the action of being asked according to its scheme base then.

In general the use, will state action definition (ActionDef) to the estimation of rule.This action will cause taking place something, or show something to the user.The user will make the something of generation incident.This incident is fed to the scheme engine, repeats this circulation and reaches final state up to (possibility).

Movable

Activity is that the set of promoter's scheme is arranged, and is designed to reach specific objective.In the situation of marketing, activity may be designed sales promotion class commodity in special time period.Other activities are more summarized, because its set that includes only the said firm or organize current (general relevant) scheme of wanting to implement.Each activity all is associated with one or more schemes.Activity can be marked as effective or invalid, and the beginning of appointment is generally arranged and stop incident.By activity engine, can based on as title, begin and/or stop incident, classification (by with the relation of scheme), criterion search activities such as promoter's title, description, value proposal, goal description and effective status.

This search may comprise match whole word only with pattern match (as similar ' expression of * superbowl* ') the two.Search Results is the title of the activity of this search of coupling.Then, movable therewith relevant scheme just can be by the retrieval of the search on the scheme engine.

Activity engine defines the storehouse as activity.As the scheme definition, movable definition may be stored with the XML form.Activity engine can also be returned movable XML definition by name, and can deployment activity when providing movable definition.

Fig. 2 illustrates according to embodiments of the invention and how activity scheme is used with rule, so that a cover personalization system to be provided.As shown in Figure 2, Event Service 130 is used for receiving particular event, and sends the notice of this incident to life event audiomonitor 130.Incident is to be used for driving force at regulation engine internal trigger real time altering, and regulation engine is determined the output to the user again.For example, incident may be that the user logins incident, or in the situation of web app, for from user's selection specific page or submit the request of particular type table to.Incident necessarily triggering rule comes into force it, and this is because Event Service can have a mind to ignore some incident.Life event audiomonitor 132 also can be used for filtering particular event type, and this incident is sent to activity service 134 with further processing.Activity service 134 loads current effective activity, i.e. activity on the throne those keeper's appointments or current.If the incident of its reception is from certain specific activities, then activity service loads this activity.It uses this action message setting up the mapping ensemblen of activity scheme sign then, and with this direct information scheme service 136.Scheme service 136 subclass as activity service 134, and be used to the scheme that filter user has arrived final state.If the user has arrived final state, mean that then one side of system does not need to do other work again, and the user is responsible for determining next step.Yet, if the user goes back the no show final state, scheme service circulation, whether effective to determine this event type to existing specified scheme regular collection.If invalid, then can ignore this scheme.Other client's groupings if desired, then the scheme service also can be used to carry out the classification rule set.The scheme service also may be used to the rule set that carries into execution a plan, and obtains the action definition tabulation.For carrying out this processing, the rule that scheme service 136 is used from rule management 138 is to determine the current rule to this specified scheme.General every rule is all specified one or more at least action definitions.To each action definition of each scheme, the scheme service all obtains action object from action service 140.When it moves each action object, depend on actual realization, different incidents may take place.For example, as shown in Figure 2, the action that these incidents may drive is as: termination scheme action 142, and its operational version service 144 is provided with final state for the user of this activity scheme; Advertisement position occupation symbol action 146, it uses advertisement bucket service 148 to put into advertising inquiry in user's bucket; Mail action 149, it uses mail service 150 to prepare against in the future to user's mail packing and sends; And discount offered action 152, its use discount association manager 154 in its session to user's discount offered.Though example shown in Figure 2 shows various features and service that the present invention can provide, the incident example shown in it will be apparent to those skilled in the art not is limit, and just illustration the type of the operable incident of the present invention, scheme and service.Should be clear, can add other incidents, scheme and suitable COS, the most suitably to satisfy the demand of particular organization or E-business applications.

Fig. 3 illustrates the process flow diagram of the canonical process that can be used for one embodiment of the present of invention, and this embodiment provides real-time individualized content to system users or user.As shown in Figure 3, in step 160, in a single day regulation engine is activated, and then determines the ad hoc rules group of using in this case.In step 162, use " if ... so ... " clause's computation rule, wherein the current state of user conversation is read in system, promptly " if " part, and from potential scheme set, determine what output should be.In step 164, this output is declared as action definition, and it determines how system should respond this specific user under this certain scenarios, promptly should adopt for what action.In step 166, this output (if any) as a result of shows to the user.With clear, system may determine to adopt and be different from the action that realizes demonstration, but transmits data or otherwise change certain business function or application later on.In step 166, on random time point subsequently, if the user causes the generation of other incident by its action, then in step 170, this incident is sent to scheme engine (if or use single engine, regulation engine sign).In step 172, the scheme engine uses the continuous regulation engine of passing back of information when determining in order to rule subsequently, and it will determine how this system should respond incident subsequently.

Moving target and activation

Activity can be used target in two ways.The first, target is the textual description that can be used to more clearly illustrate the activity purpose.The second, target is the movable quantitative yardstick that can reach.According to an embodiment, whether effectively all activities all have (is-active) rule, and it receives following input:

ADO;

To the visit of advertisement contact (ad exposure) with number of clicks;

Incident; And,

Current date and time.

Whether effective rule is output as true or false for this.This activity of true respresentation is current effectively.Vacation represents that it is invalid, and will not have other processing generation.The mechanism that has the deactivation activity, no matter movable activation rule how, keeper's total energy activates or deactivation should activity.Before computing activation or scheme rule, at first check this state.In addition, activity can have beginning and stand-by time, and it determines movable effective status.

The activity life cycle

Fig. 4 illustrates and adds in the running environment activity or the process from wherein removing.At first must startup activity 180.This generally occurs in movable when being disposed for the first time, yet can postpone startup, until manual procedure takes place.Some embodiment of the present invention allows to indicate the startup rule of scheme one by one.When starting, these that trigger this activity are the startup rule of scheme one by one.Be input as ADO and current time, be output as pending action definition (ActionDefs).

After activity is activated really, become effectively 182 subsequently, this is generally based on start time of activity, or the explicitly mark should activity be effectively movable.Any time after becoming for the first time effectively, because the scheduled stop time of arrival activity, perhaps reached movable target (promptly " if ... then whether effective " rule), perhaps keeper's deactivation should activity, this activity can become or be denoted as invalid 184.After being inactivated, in some cases, this activity can become effectively once more, this generally be by the keeper to its modification, redeploy and it be denoted as effectively.

In certain embodiments, any time after startup, activity also can be closed 186.This generally is the manual procedure of being undertaken by the keeper.When closing, carry out the rule of closing of all schemes one by one.These rules are input as ADO and current time.Output should be the activity definition (ActionDefs) that activity engine will be carried out.These activities are generally cancelled and are derived from all activities that start rule, must not do like this although require.

After activity was closed, it was eliminated 188.This relates to and removes all activity related datas (as advertisement contact counting, scheme status information or the like).This also may relate to activity definition is removed from the activity engine storehouse.

Report/analysis

Movable by event-driven.In addition, advertisement contact and click enter (click-through) counting and prepare against movable the use by the activity service maintenance.These also can be accessed, uses in order to report.

The action service

The action service is with the conceptual abstractionization of action, and action should be carried out by the result of scheme engine according to rule set.This just allows the vague generalization definition of the concrete action of rule statement.This action definition (ActionDef) can be used to obtain to carrying out its visit of the object of action down.Need not restart server like this, new element just can be generated and be disposed.A kind of approach of making is to dispose Session EJB (SessionEJB) like this, and it can provide concrete action object.

But scheme instrument usage operation storehouse.In one embodiment, this maneuver library can be used the XML file description.Scheme instrument usage operation storehouse is with to the dynamic display action of user, and collects all parameters of this action from the user.For the predefined set of actions of activity can comprise as follows:

In user or overall placeholder, put into advertisement group (inquiry) and weight.

From user or overall placeholder, remove advertisement group (inquiry).

Provide famous discount to the user.

Generate Email from URI to the user with theme.

Placeholder

Placeholder (Placeholders) is illustrated in the position among the JSP.The configuration of concrete system is depended in the behavior of placeholder.The movement concept of this and scheme is quite similar.Yet the action of placeholder is mainly driven by request, rather than by event-driven.In general the realization, the request on webpage comes from the network user of the JSP page or leaf that comprises placeholder JSP mark.This mark contact Session EJB, this Session EJB will return the object of the behavior that description should take place.The behavior may be displayable unit.But in the situation of display unit, but should will comprise expression device (renderer) object by display unit, this object knows how to show this unit.

Advertisement position occupation symbol (Ad Placeholders)

At those this invention is used for the environment that advertisement generates, placeholder can be used for display ads.For the placeholder behavior of display ads, be used for the user advertising bucket (bucket) of placeholder.This advertisement bucket comprises and add the counting of checking based on the bucket item again to the advertising aggregator or the advertisement group of user's demonstration.Each has following message: user's name in the bucket; The placeholder title; The date and time of input; Advertising inquiry (having defined advertisement to be shown or advertisement group); Weight; Check counting; Activity name; Scenario Name.

In some implementations, each placeholder all had an advertisement bucket (being overall user's bucket) that is not tied to particular user.In addition, each in the bucket will have identical information.

Because the advertisement bucket may be filled from placeholder request (promptly by activity/scheme engine) is outside, can use advertisement bucket conflict settlement mechanism.This conflict settlement mechanism determines which quilt really uses in user's advertisement bucket, to find advertisement to be shown.In one embodiment, use the effectively weight of bucket item.If the bucket respective activity effectively current or not with activity association, then this barrel item is effective.One single weight makes its possibility of being checked be (weight * 100/ all weight sums).Use random number to determine to use which barrel item.For example, if having four in the bucket, weight is 1,2,3,4, and then its arrangement may be (for example):

The possibility (%) that item weight formula is used

Advertisement 11 (1*100)/(1+2+3+4) 10%

Advertisement 22 (2*100)/(1+2+3+4) 20%

Advertisement 33 (3*100)/(1+2+3+4) 30%

Advertisement 44 (4*100)/(1+2+3+4) 40%

In case determined item, the inquiry of then carrying out this is to produce advertising aggregator (being the advertisement group).Each advertisement in the group all will have the weight of oneself.The employing similar algorithms is determined which advertisement in the use group.If it is zero that the generation something makes the size of advertisement group, then new barrel of use selected by system, and ignores the bucket item of previous selection.If there is no user's bucket item is then checked overall user's bucket with similar fashion.General overall user's bucket is filled by the movable rule that starts.

At one of the present invention embodiment that is used for having the website of advertisement, show that to the user particular advertisement can generate incident, the click of advertisement is entered also can generate incident.In two kinds of situations, the activity of this advertisement being put into the advertisement bucket all is transmitted with this incident with the sign of scheme.This just makes system will " see " with the reverse bounding of " click enters " incident and on both, prepares against subsequently the analysis and the Objective of Report with movable to advertisement.

Advertising service

Advertising service provides advertisements metadata and content, in order to showing to the user subsequently.This service can be based on the unique identifier of advertisement or based on this advertisement is retrieved in the search of advertisements metadata.Advertisement may comprise (for example): have the URL that optional click enters single image, replace text, border standard, width, highly, the mouse-over text; Html text piece (its may comprise click the URL enter), add any supplementing media that this HTML piece is quoted again; Perhaps to embedding quoting of JSP page or leaf.

All advertisements all have relevant relative weighting, and this relative weighting may be an integer.The weight of particular advertisement can be used to solve advertisement and shows conflict.

In one embodiment, impression (following ad impression) (what user seen) after the advertisement of advertising service record, and the click of advertisement one by one enters event count: overall situation counting; With activity count one by one.

This information is used for handling the moving target assessment.It also can be used for report in addition.The ad counting of per user can be handled by Event Service.

In certain embodiments, having mechanism comes the queries ad service to check, to increase and to reduce these countings.These information are used by activity or scheme engine subsequently at once, so these information must can be retrieved on above level of detail.

E-mail service

E-mail service can be used to support the activity based on Email.Activity based on Email allows Email content directed towards user or the user group of system with personalization.In one embodiment, E-mail service is supported two kinds of operational modes based on configuration: batch mode or pass through pattern.Make this serve send Email request at once by pattern.Batch mode makes this service that e-mail request is stored in database, can the time afterwards send this request from this database.Can the use and management operator interfaces or the order line program to start the Email of packing.The desired information of E-mail service is: standard electronic mail header information (as, To, From, Subject), MIME email header information (as Content-Type, Content-Length, Content-Disposition, wherein some may be determined from e-mail body), e-mail body is initiated the activity of Email and the sign of scheme, and how long effectively (promptly Email, if also do not send in 5 days, then need not manage again).

The deployment of activity and scheme

Before movable and scheme operation, it must be deployed on the server.In one embodiment, can use the Servlet (servlet) that the XML definition can be sent to suitable deployment services.

Movable and scheme service obtains input from the XML file, and these XML files can be generated by the administrator tool collection.Used to be used for pattern movable and the scheme definition, also used the pattern that is used for the scheme rule.

The keeper can use these management tools to produce and deployment activity and scheme definition.These instruments generate the XML file of these definition of expression, and dispose these redeterminations by disposing device Servlet.This Servlet receives the XML data stream, and calls suitable service to handle this data.Activity, scheme and dependency rule thereof can be disposed respectively.General deployment earlier is regular, is to use their scheme subsequently, is the activity by forecast scheme configuration at last.When deployment activity or scheme, related service is kept at the XML definition in central database or the storehouse.

EJB realizes

Service described above can be used as the stateless set of service realize-in one embodiment, for example, as one group of stateless session Bean that meets the EJB standard.Below each joint describe embodiments of the invention in detail, its use EJB with the scheme of providing support and movable necessary service and function.Will know the resource that to use other types, to substitute or additional EJB.

Scheme service (Scenario Service)

The interaction flow that the scheme service is designed between permission system and user is defined as rule and set of actions.

Scheme session Bean (Scenario Session Bean)

Scheme session Bean is the external interface of scheme function.When receiving incident by the scheme service, whether it determines to have in the system any scheme should mutually should incident.If have, then this service passes to each interested scheme with this incident, allows these schemes move separately rule then on the information that this incident comprised.This session Bean also provides function with the scheme of redeploying, and existing scheme is derived with XML.

Solution object (Scenario Objects)

Scheme comprises some additional service logic as the parcel program of rule set (RuleSet).When scheme received incident from the scheme service, it was meaningful to this programme to guarantee this incident to conduct a survey earlier.If nonsensical, then this scheme is returned immediately.Otherwise if meaningful, then it passes to rule service in the lump with the rule set that comprises in the information that comprises in the incident and this programme.The scheme rule produces action definition when starting.After executing rule set, scheme is produced the usage operation service with execution action definition object (if any).This has just prevented to be carried out in the regulation engine thread by the action that rule produces.

Action object (Action Objects)

Move one group of when rule when scheme for its incident of receiving, will carry out some usually and move with as these regular results.For reaching this purpose, rule creation and initialization action definition (ActionDef) object.The mapping ensemblen of parameters needed came initialization when these objects must be with the title of the action of its representative and this action operation.They are responsible for the actual realization of instantiation motion interface, this actual work that realizes doing reality.This interface comprises init (initialization) method of the mapping ensemblen that uses famous parameter, and run (operation) method of carrying out this action.Rule is designed to command the data correctly initialization action definition of regulation engine from incident, active user or any other available resources.For example, the scheme of one send Email will comprise rule, and this rule is returned by the initialized action definition of the mapping ensemblen of suitable parameter, the text of described parameter such as take over party's e-mail address and message, and the title that should move, i.e. SendEmailAction (sending the mail action) or the like.After these rules are finished, scheme will make the actual action of being returned of action definition object retrieval realize.When calling the operation method of this action, it will use initiation parameter to finish its task, in this example for starting E-mail service to send message.

EJB advertising service (EJB Ad Service)

Advertising service provides the approach that comes retrieve advertisements based on the active user of system.It comprises advertisement bucket service conversation Bean (AdBucketService session Bean) and more rudimentary advertising service (AdService) session Bean, wherein the former is in charge of and which user shows those advertisements to, and the latter is as the through path to content management service.

Advertisement bucket service (Ad Bucket Service)

Advertisement bucket service (AdBucketService) is the stateless Session EJB, is used for providing ad content to placeholder.This is by checking the advertisement of pointing to placeholder and generating that effective set of advertisements is incompatible to be finished.Then, this set is transmitted to advertisement conflict resolver (AdConflictResolver), and it is used for picking out advertisement actual to be supplied and upgrading advertising message.The advertising inquiry that derives from this is sent to advertising service to select actual advertisement.If do not find effective advertisement, check that then the global advertisement bucket is to search advertisement.The service of advertisement bucket also provides the method for adding advertisement to the user advertising bucket.Generally when the incident from scheme had caused the triggering of interpolation advertisement action (AdAction), this method was called.The service of advertisement bucket also provides interface, and it allows the clearance activity state.More generally, this interface will remove content based on the title of scheme container from user's bucket.Movable just a kind of realization of scheme container.

Advertising message (Ad Info)

Advertising message (AdInfo) is the data structure that comprises some subclass that is input to the information in the database.Being used for user advertising database of information list item may comprise following:

UserName-user's title;

PlaceholderName-this advertisement is with the placeholder title of pointing to;

The title of the scheme container (activity) of scenarioContainerName-this advertisement of generation;

The input date of enterDate-this advertisement;

AdQuery-send advertising service to generate the inquiry of this advertisement actual content;

ExpirationDate-this advertisement Expiration Date;

Weight-weight with check that counting (viewCount) is used to select advertisement;

ViewCount-; And,

ScenarioName-this advertisement is added to the title of the scheme in the activity;

Advertisement conflict resolver (AdConflictResolver)

Advertisement conflict resolver is responsible for selecting " the best " advertisement of showing to the user, and the more advertisement in the new database.This method is used the algorithm of selecting shown " the best " advertisement to advertising aggregator.Upgrade weight and check counting (ViewCount) according to this algorithm then.

Advertising service (AdService)

Advertising service (AdService) is the independent stateless Session EJB of disposing, and it realizes file manager (DocumentManager) interface and agents document manager.Audience can be the file object of disposing in file manager.

Click enters Servlet (Click-Thru Servlet)

This Servlet is used for following the tracks of ad click and enters incident.To wrap up advertisement and it will be pointed to this Servlet from the content of advertisement bucket service output.Click enters the place, center that Servlet (ClickThruServlet) is the click of recording user in advertisement.This may cause life event.Handle click enter incident after, this Servlet is redirected to page object with the user.

EJB placeholder service (EJB Placeholder Service)

Placeholder is represented the position of the name in the JSP page or leaf, thereon can be by the commerce server placed content.It is represented by placeholder JSP mark.Be placeholder service (PlaceholderService) after this placeholder mark, be the stateless Session EJB.The placeholder service is responsible for content is returned to the JSP page or leaf.

Content is from content handler EJB retrieval, and this content handler EJB realizes content bucket (ContentBucket) interface.When the definition placeholder, be famous placeholder register content processor.

Placeholder mark (PlaceholderTag)

The placeholder mark is used for and will puts into the JSP page or leaf from the content of placeholder service.Placeholder is famous entity.Four attributes of placeholder tag definitions: the title of this placeholder in title-system; Highly-optional content height; Width-optional content width; Express device-optional famous EJB, it can be to changing before returning by this placeholder mark from the content of content bucket output.

Placeholder service (PlaceholderService)

The placeholder service is the stateless Session EJB, and its major responsibility is that content is returned to the placeholder mark.In addition, it is provided for the placeholder definition and is used for the method that placeholder is inquired about.Querying method can be used by instrument and generate drop-down list or the like.The placeholder define method is the new placeholder of system definition.Title must be unique, and content bucket title (ContentBucketName) is necessary for the EJB of definition content bucket (ContentBucket) interface.Placeholder will define in database table, and it comprises following information: the unique name of title-placeholder; The title of the EJB that type-expression content bucket generates; And the content of placeholder.

Content bucket (ContentBucket)

The content bucket interface definition placeholder service be used for the interface of received content.This interface will be realized by " bucket ".Discount bucket (DiscountBucket) also is that content is same.

Content conversion (ContentTransform)

This is an abstract base class, and it realizes the conversion that the internal output of holding bucket was carried out before returning to the placeholder mark, and as wherein system can be to the point of contact of content bucket output execution XSLT type conversion.

EJB E-mail service (EJB Email Service)

E-mail service session Bean serves so that the function of send Email to be provided for the general-purpose platform level.It provides the real-time electronic mail function, and the bulk email function also is provided.In the simplest situation, by the take over party is provided the address, theme and Message-text just can send Emails.Can be in server disposition the sender address of specify default.

Email packing (Email Batching)

The service of e-mail part also provides the function of Email set packing in order to sending later on.In the sight of activity, can use this function when the user generates incident, to build up the Email of relevant sales promotion or special offer, after sales promotion begins, it is once sent then.E-mail packet can be determined by character string identification.In the sight of activity, this can be movable title.Each bag all has the date, is used for determining when it is sent out, and may be scope perhaps, so that make the Email that adds in the bag before Start Date packaged, and the Email that adds in the date range is sent at once.

EJB activity service (EJB Campaign Service)

Activity service is the service of the related highest level of presents.Activity is promoter's the scheme set that is designed to reach certain target.

Activity service session Bean (Campaign Service Session Bean)

Activity service session Bean is the interface between movable and the system's remainder.It realizes event sniffer interface, so as its can receive should be by the handled incident of the scheme of forming activity.This session Bean also provide function, and it is new movable that instrument can be disposed, and define with the XML retrieval activities.

Moving object (Campaign Object)

Activity comprises a prescription case, also has some relevant movable information own, as start and end date.

Movable bootstrapping (Campaign Bootstrap)

In some embodiments, activity may also comprise the bootstrapping rule, when deployment activity or startup of server, carries out this bootstrapping rule.The thing that bootstrapping rule can be done as: item put into the global advertisement bucket so that to the ad content of user's show events, and need not trigger the incident of discerning by one of activity scheme.

Piecemeal activity is defined as Date-Time set and time range, and is therebetween should activity effective.These scopes also can be for negative; For example, have date range 25 days, and at 8 in scope morning ineffective time is to point in the mornings 11 from Dec 18 to Dec.This make movable Dec 18 between Dec 25 but not think that between at 11 in the morning self is effective at 8 in the morning.Some will check these date ranges and current date/time in calling " whether effective " first time (isActive) of activity so that need not start regulation engine short circuit this call.

In addition, in certain embodiments, can activate rule for the activity definition.Activate rule and may return true or false, and after having verified scope date of expiration, be called.This provides this another kind of method of calling of short circuit before moving all rule sets that belong to activity scheme.Activate rule a kind of approach also is provided, if by making this rule check goal condition and having reached target then return vacation, with the execution of when reaching " target ", stopping action.

Reception incident (Receiving an Event)

When activity receives incident by activity service, by checking oneself start and end date scope, and defined any time scope, also may move own activation rule then, the movable affirmation self of inspection earlier is effective.If any one is checked failure, then think movable invalid, and no longer further carry out.If activity determines that self is effective, then it sends incident to its each scheme, so that they can both pass through the rule set of operation oneself, and carries out consequent any action this incident is reacted.

Cleaning after the activity (C1eaning Up After a Campaign)

According to an embodiment, movable definition can also comprise " cleaning rule ", and it is carried out when activity is undone.This just gives movable chance, so that any information that deletion may be created when it moves, as the advertising inquiry in the advertisement bucket.As the rule in the scheme, this rule will be returned zero or more a plurality of action objects, and these objects are performed to clear up.Will be clear, also can adopt other method for cleaning.

Dispose device service (Deployer Service)

The interface of disposing the device assembly is for disposing device (DeployerServlet).This is standard Servlet, and its reception comprises the XML stream of waiting to dispose data, and proper implements class (helperclass) is received in this circulation.The configuration information of this Servlet will comprise the information of XML file type mapping ensemblen to the realization of disposing the device tool interface.When this Servlet receives the XML data stream, it will check file type, and initialization is disposed the correct realization of device instrument to handle the type.Each disposes the realization of device instrument all will know the data of how to dispose from XML stream.This is responsible for by each assembly; It may call session Bean to handle actual deployment, perhaps may directly these data be input in the database.

EJB Event Service (EJB Event Service)

Except that the asynchronous event of passing through JMS was handled, movable and incident required to possess the ability of the synchronous incident of processing possibility.In the affair character aggregate type, the title of each feature set is with a corresponding event type.When we or we client adds the new events type, this mechanism will allow the expanded editing device.Support following event type and characteristic set, yet obviously in spirit of the present invention and scope, also support other event types.

Login incident (Login Event)

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The basic URI that the applicationBase character string is used (as

“/portal/application/exampleportal”)。

This can be sky.

Publish incident (Logout Event)

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The basic URI that the applicationBase character string is used (as

“/portal/application/exampleportal”)。

This can be sky.

Advertising impression incident (Ad Impression Event)

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The campaignName character string is the title of the activity of its display ads

The advertisement of scenarioName character string shows the title of the scheme that is derived from

The identifier of adId character string advertisement

The advertisement of placeholderName character string shows the title of the placeholder at place.This can

Think sky.

Advertisement click events (Ad Clicked Event)

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The campaignName character string is the title of the activity of its display ads

The advertisement of scenarioName character string shows the title of the scheme that is derived from

The identifier of adId character string advertisement

The advertisement of placeholderName character string shows the placeholder title at place.Can be sky.

The incident of checking out (Checkout Event)

The feature name type is described

User user logins the user

The userId character string is logined user's sign

ShoppingCart shopping cart user's when clearing shopping cart object

Add incident (Add to Shopping Cart Event) to shopping cart

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The product item that the Item product item is added

The number that the quantity integer is added

Remove incident (Remove from Shopping Cart Event) from shopping cart

The feature name type is described

User user logins the user

The userId character string is logined user's sign

The product item that the Item product item is removed

The number that the quantity integer is removed

The typical case realizes

The typical case that following trifle is described personalization system according to an embodiment of the invention realizes.Will know in spirit of the present invention and scope, can use to replace and realize.

Fig. 5 illustrates the illustraton of model of a realization of scheme service, has shown how the scheme service uses title or search pattern access scheme.As shown in Figure 5, the service of this scheme has comprised and has been used for processing events, and be used for searching by name or the mechanism of retrieval scheme, scheme serve 190 operational version interfaces 192 with by name, description, item name, longly describe, scheme ruleset name or the classifier rules set name claims to search or the preservation scheme.XML interface permission scheme is served readout scheme from the XML file, and amended scheme is saved in the XML file.Whether scheme container joint 194 is used for indicating scheme effective.

Fig. 6 illustrates and how to use content manager to provide content to the user in one embodiment of the invention.As shown in Figure 6, content manager 200 uses content interface 206, retrieves the data of being imported from file manager 202 and advertising service 204.File interface 208 allows other information of storage and/or editor's relevant document, comprises author version number or the like.

Fig. 7 illustrates the model that is used for when incident takes place to a realization of the activity service of its response.As shown in Figure 7, activity service 220 is used through the information of Active Interface 224 from rule set with scheme service 190.Active Interface 224 uses when information is sent into scheme container 194 in order to displaying contents.Event sniffer 228 with the event of relevant institute (login again, page or leaf hits, click enter or the like) information send into movable audiomonitor 230 and use in order to activity service 220.Active Interface 224 service regeulations information 232 link 234 with rule-based scheme and visit scheme interface 192.

Fig. 8 illustrates the model of Event Service 240, and it uses event sniffer interface 228 notices with reception incident 242.This information is by movable audiomonitor 230 intercepts, to determine system and the interested instantly incident of active user.In one implementation, Event Service can be revised by behavior tracking audiomonitor 224, and this audiomonitor uses about the information of user behavior and helps the definite possible event type that will be monitored.Can use standard Java JMS method 246, with to behavior tracking audiomonitor 244 issue incidents.

Fig. 9 illustrates life cycle, and how expression uses the placeholder mark to come to be the demonstration retrieval of content on the subsequent user screen in one embodiment.As shown in Figure 9, when placeholder mark on user's screen or JSP mark 250 were activated, it caused calling placeholder service EJB 252.Placeholder service EJB calls content bucket 254 based on the title of placeholder subsequently, is to obtaining requests for content afterwards.This content is returned to the user then, and is general as the demonstration on user's screen.Can send request to expressing device object EJB 256 alternatively, so that certain extended formatting is returned or be converted to the output of content bucket to the user before the user shows.

Figure 10 illustrates life cycle, represents how use and management and edit tool (comprising graphic user interface) with editing activity and scheme, then in the activity of activity service deploy, in order to being the use of user individual web page contents subsequently.As shown in figure 10, can tool using 260 directly or by graphic user interface come the editing activity scheme, perhaps can tool using 260 generate the movable XML file of new definition of activities.When activity is disposed satisfactorily, file a request to dispose actual activity to disposing device Servlet262.Which this deployment function uses deployment configuration information to decide to use dispose 264 (as there being many words) of device tool types.Then activity is disposed to activity service 266.On random time point subsequently, movable 268 can both be activated by bootstrapping rule or routine automatically or manually, can be used when the individualized content by system then.

Figure 11 illustrates life cycle, and wherein placeholder service EJB 252 uses advertisement bucket EJB 284 to conflict with advertisement and solves EJB 286, to provide advertisement to the user.As shown in figure 11, advertisement bucket EJB 284 is called " getContent " and be used to current information, feature set or session and the advertisement position occupation symbol is selected advertisement from database based on the user.Illegal advertisement is removed based on active rule by system then, and produces legal regular collection to send the user to.As needs, use the advertisement conflict to solve EJB 286 to select the highest advertisement of priority." getAd " method will be returned to advertising service 288 based on the actual advertisement of advertising inquiry then.

Figure 12 illustrates one and clicks the life cycle that enters Servlet, is presented at how user 300 enters Servlet 302 sending methods to click when clicking particular advertisement.Click enters Servlet contact advertisement bucket service 284, and it uses activity service 266, and activity service 266 is searched provides the movable of this advertisement also to call suitable click access method for this activity.Entering based on this click then uses the service of advertisement bucket that the user is redirected.

Behavior tracking

Some embodiment of the present invention is to following the tracks of the action of user on the website, and uses this trace information so that web site contents is particularly useful as corresponding modify.For following the tracks of the mutual of user and website, can the usage behavior tracker, to store these data in order to analysis in the future.The case mechanism vague generalization is related to two main tasks.

Event type must be disengaged coupling and define with its sight that will be used therein.Be necessary for that general page or leaf is checked, product is checked, with ad view definition presented event.To click event also is like this.In addition, the definition of other incidents must clearly and final be determined; And

Event Service must be by vague generalization, so that event content and this MECHANISM SOLUTION are removed coupling.In one embodiment, all incidents all are stored in the single database table.One single audiomonitor will receive incident and send this incident to single conservator from Event Service.This single conservator is gone here and there the calls tool method to generate the XML that will be stored in the database; These data are stored in this single database table then.

Can tracked incident comprise:

The beginning of SessionBeginEvent-any user conversation of sign.The user just needn't login can enter session.Yet if the user has logined, they also keep its session identification before logining.Anonymous will have session identification, but after its login (checking), just have user ID.When beginning, user conversation generates.

The termination of SessionEndEvent-any user conversation of sign is no matter whether this user logins.When publishing, session timeout or user generate.

SessionLoginEvent-sign user is verified.We think that we can the calling party feature set information at this moment.Login preceding identical session identification with using with the user.When providing, the user produces when logining information.

When the new user of UserRegistrationEvent-expression is at site registration.When successfully finishing Registration Forms, the user produces.

AddToCartEvent-client adds product to shopping cart.When the client produces when its shopping cart adds product.

BuyEvent-client buys product.When entering clearing, the client produces; Incident of every product.

RemoveFromCartEvent-client removes product from shopping cart.When the client produces when its shopping cart removes product.

RuleEvent-started rule.Usually under the sight of scheme, generate (referring to above description).Yet, also can be independent of scheme ground and start rule.

DisplayContentEvent-be independent of versatilely to display image screen.When showing " tape label " (" tagged ") generate during content.

ClickContentEvent-the be independent of image of clicking versatilely on the screen.When clicking the content of tape label, generate.

DisplayProductEvent-on screen, show product.Notice that product is not bundled in the activity.When showing the product of tape label, generate.

Product on ClickProductEvent-click screen.When clicking the product of tape label, generate.

DisplayCampaignEvent-to screen display and movable relevant image.Scheme may be relevant with a plurality of demonstrations.To indicate this certain content relevant with scheme when activity/scheme, and generate this incident should show when scheme is effective the time.

ClickCampaignEvent-click and movable relevant image.Scheme may be relevant with a plurality of click event.To indicate this certain content relevant with scheme when activity/scheme, and generate this incident when clicked.

CampaignUserActivityEvent-the general purpose event of seizure User Activity in movable sight.Be used to recording user and contacted specific activities.If there is no DisplayCampaignEvent or ClickCampaignEvent then use this incident.

Figure 13 illustrates a realization, promptly how to use event system transmission incident to use for this system, with individualized content or business function.As shown in figure 13, use Event Service BEAN 310 that the notice of incident 312 is sent into one or more insertable asynchronous audiomonitor 314, in an embodiment of native system, comprise behavior tracking or audiomonitor module 316.Each audiomonitor all has its event type of monitoring tabulation.When behavior tracking JMS audiomonitor (BehaviorTrackingJMSListerner) (for example receives the type incident, foo) time, with the type is that the incident of foo sends each audiomonitor to, and described audiomonitor lists foo from its getTypes () being called (starting this by behavior tracking JMS audiomonitor calls) the character string array of returning in.Use Java messenger service (JMS) 318 that single event message is passed to JMS audiomonitor and 322 set of insertable asynchronous audiomonitor.Each audiomonitor is not known JMS.For example, for only inserting to the interested audiomonitor of life event, must list the class name of this audiomonitor in tag file as the behavior tracking audiomonitor, this audiomonitor must be realized empty handleEvent (Event e), and the getTypes () of this audiomonitor calls to return and comprises { " ClickCampaignEvent ", " DisplayCampaignEvent ", " CampaighUserActivityEvent " array.To arrive one of this three classes incident then, and handle at the handleEvent of this audiomonitor (Event e) interface.The behavior follows the tracks of the JMS audiomonitor and subscribes to the JMS theme, sends incident from the audiomonitor of synchronous understanding JMS to this theme.It sends to incident to the interested insertable asynchronous audiomonitor of particular type incident then.Can buffer memory 324 these incidents, then it is stored into database (DBMS) 326 and use when generating content.To know and to use additive method to transmit incident to system.

Event table

In one embodiment, follow the tracks of event table structure and used single table, be used for storing the data of coming from all event types.The embodiment of this table has five row, and is as follows, but can use other replaceable forms:

EVENT_ID (event identifier)

EVENT_DATE (event date)

EVENT_TYPE (event type)

WLS_SESSION_ID (WLS session identification)

USER_ID (user ID)

XML_DEFINITION (XML definition)

First five items be hunted down and all event types of being stored in the database common.Last XML_DEFINITION represents to be stored in XML file in the table as CLOB.XML_DEFINITION stores above first five items and the peculiar data of incident, and these data may be all inequality in all event types.For each event type generates this XML file one by one.

Management tool and editing machine

The management tool function can be divided into several primary clusterings.An embodiment of Figure 14 display management instrument set, it allows the keeper to revise rule and/or activity scheme rule set, and allows the keeper to edit type of action, comprises that (for example) can be defined by the discount that the present invention uses.As shown in figure 14, management software is as tool framework 330, and can comprise movable editing machine 332, scheme editing machine 334, rule editor 336 and discount definition editing machine 338.Can add other rule editor if necessary.Use these editing machines to revise system library 340, it comprises the data relevant with motility model 342, scheme model 344, rule model 346 and discount definition model 348.This storehouse is connected with the database 350 of server end by preserving layer 352, and this preserves layer permission new data more dynamically when this personalized engine moves.

Editing machine-keeper will be with it alternately with window member, icon and other user interface capabilities of the reality that generates activity, scheme, rule set or discount definition.It is independent of any tool framework, and this makes editing machine reusable as much as possible.Model will be created and monitor to tool framework to promote presenting and its preservation of object (underlying objects) down in user interface.The also addressable storehouse of editing machine object, this storehouse object comprises the information from the external world, but as presents template list use characteristic or the like.

Present-the relevant as information of readable and intelligible mode show events, scheme or rule how the keeper.This presentation information is used by editing machine, and may unique to the place (unique to alocale) (even unique to business).

Model-editing machine and the " world's " alternant way.The model of each editing machine all is responsible for providing its required thing to this editing machine, as the DOM of data.Model is also monitored the incident on the DOM, and possesses suitable mechanism to start the incident of oneself, and this incident is monitored (for example, be used for reminding and need to preserve rule set) by tool framework.

Tool framework-the hold peripheral basic boom of concrete editing machine.The tabulation of tool framework show events, scheme, rule set and discount definition.Also handle preservation, loading and deletion to the thing that is produced in editing machine inside by tool bar, menu or similar interface (by model and preservation layer).

The information of data-rule, scheme, the activity of relevant reality and other members of in instrument, editing.These data are present in from one or more DOM that XML generates.

Preserve-how data are written into model and how generate or edit back preservation data in editing machine.

Rule editor

Rule editor is the basis of other management tools of great majority.Movable and scheme is made of rule (in rule set).Therefore, be the rule in edit scenario and the activity, must the service regeulations editing machine.

Rule set

When starting rule editor, " work unit " is rule set.Rule set is compiling of dependency rule, is bundled in together so that regulation engine can use them together.

Sorter

The classifier rules collection is a special case.Because classification (for example, the user is " golden member " this fact) need reuse in activity, scheme or the rule arbitrarily, make thing (to us) more easy to handle so each application is had the single rule energy collecting, this single rule collection has been stored all classifications that will be repeated to use.Therefore, the special classifier rules collection that only comprises classifier rules is just arranged.Please note the difference between sorter and the classification.Sorter is a rule type, its right side statement classification object.For example, in sorter " if visitor's local is the many states of Ke Luola; then it is classified as the slider ", classification " slider " will be multiplexing in other rules (" if the visitor is the slider, then showing the advertisement of Vail in the advertisement position occupation of the on the left side symbol ").Classifier rules does not use-has only classification to use in other rules in other rules.

XML is to class HTML reader

Model provides its employed rule set DOM to it when rule editor starts.When having selected certain rule from rule set, rule editor must be able to show the data that are included in the rule among this rule set DOM, and correctly shows the necessary presentation information DOM of this rule.It can be readable rule with this two class DOM information translation that rule editor needs, and it has the hyperlink that is used for the parameterisable sections.

The phrase editing machine

When in rule, clicking hyperlink (parameterisable zone), present DOM and need know and open which phrase editing machine.The phrase editing machine is a dialogue, is used for obtaining occurrence and uses in order in the rule.For example, date or time selector switch, or feature selector.

The scheme editing machine

The scheme editing machine is as rule editor editing rule collection.Unique difference between the two is that scheme starts from template (for example " advertisement scheme " template), and some metadata about oneself of scheme (for example describing).In other words, most of rule of using in the scheme editing machine all is nested in the built-in rule editor.Scheme comes down to rule set and some metadata.The scheme data comprise this metadata and point to the link of rule set.The scheme data also comprise the link of pointing to the classifier rules collection, so that the classification that generates in classifier rules can be used in the scheme rule.

Movable editing machine

Movable editing machine can include a plurality of schemes, and the rule set of beginning and end condition.Also has the activity metadata, as promoter, description and search information (initial with date of expiry or the like).When movable editing machine interpolation or modification, its operational version editing machine and rule editor.Activity data has the link of pointing to inner employed each rule set (comprising scheme), comprises scheme, initial/end condition rule set and classifier rules collection.

Discount definition editing machine

Discount definition editing machine only in the sense with activity, scheme, relevant with rule editor: the rule that produces in rule editor can be quoted in discount and define the discount (discount typing rule) that produces in the editing machine.

Present

Sorter as " if visitor's sex is the male sex; then the visitor is classified as the beer drinking person " and so on not only has as " sex ", " male sex ", " beer drinking person " or the like data, also relevant for the presentation information that how to show sorter (" if visitor ... ").This presentation information is stored in outside the editing machine self, so that can insert different presenting for different purposes (as different places or specifically presenting for certain business or vertical market).

Pattern

To each editing machine (activity, scheme, rule and possible discount definition), the XML pattern is all arranged, controlling any presenting XML and must how constituting of this editing machine that be used for.

Present XML

Pattern has been arranged, and each editing machine all needs the XML that presents that gives tacit consent to.This comprises the regular text (sorter, content choice device, placeholder content choice device, send Email, discount) that is used for every kind of rule type, and is used for scheme and movable display message (may have only the metadata title, also may be more).

Model

How to handle concrete data type and present DOM (activity, rule set or the like) although each editing machine is known, each editing machine might not need this DOM is done all traversals, renewal and other actions.Each editing machine all has the model that is associated, this models treated major part " low level work ", and it provides useful method to editing machine.

Facilitated method

The model that is used for each editing machine method that facilitates, this editing machine can use these methods to obtain or to be provided with the value from DOM.For example, motility model may provide method String getSponsor (), and its ergodic data DOM is to obtain movable promoter.

Incident

The model of each editing machine also provides action listener and Initiated Mechanism, thereby is responsible for according to things such as the event notice tool framework that starts from this editing machine such as data " dirty " (instigated can preservation knob) by model.

The storehouse

Be used for the storehouse that the model of each editing machine all has the information relevant with this editing machine.This storehouse comprises as information such as template lists, and may preserve and present quoting of DOM to what be used for each editing machine.

Tool framework

Tool framework is the skin of GUI, and has held wherein each kind of editing machine.Tool framework is responsible for show events, scheme, rule set and discount definition set.Tool framework is also carried out preservation, opens and searches for (for example activity is searched) task.Tool framework never directly communicates by letter with editing machine-its model by editing machine always.

Data

In presents, noun " data " refers to that the administrator attempts the information of creating, upgrading or delete by tool using.Data may be rule set, scheme, activity or discount definition.

Template

The template notion is most important to administrator tool.By providing template in each level on (activity, scheme, rule and rule clause), instrument makes the administrator be easy to create rapidly anything of oneself required generation.By making template can insert (can create new template later on), can provide a large amount of functions and very high dirigibility.

Template is exactly the uncertain version of parameter of scheme, activity or rule (or rule clause).Template provides basic structure, is the desirable any form of administrator but editing machine should allow to start from activity, scheme or the rules modification of template.For example, the user can begin with the email solutions template, and by adding and remove rule, the template that finally obtains is carried out discount and send Email not to product.

Take-off

Some embodiment of the present invention allows user's (for example under world wide web environment) to the particular customer discount offered.In these embodiments, all discounts all have unique identifier.By scheme, discount might be associated with the user.

Discount is the part of sals promotion fuction, and it is fulfiled by activity service and maybe may also undeveloped function promise to undertake to the pecuniary sales promotion that the client makes.Discounting comprises the definition discount, and by these discounts of wholesale price service execution, this wholesale price service is calculated order or shopping cart content.Particularly, the wholesale price service will be carried out the discount set to product set, with client's maximize revenue pecuniarily.Many other services that commerce server provided will be mutual with the discount function, therefore have a large amount of correlativitys and it is had bigger influence with these services.

Client-based on the user of browser, itself and commerce site are mutual.Also comprise the computer system mutual with commerce site.

The developer-to any operation on commerce server, configuration, maintenance or developer's general designation.

The sales engineer, business manager-the be in charge of senior developer of business function.

Discount instrument-be used for the defining instrument of discount.

Embodiments of the invention provide the software facility of disposing in commerce server, to promote to client's discount offered.Can be to all clients or only to particular customer grouping discount offered.Discount can be always effectively or can have condition, when indicate or under which kind of situation, discount arranged.In certain embodiments, system comprises dynamic wholesale price service, its to specific products or product set carry out discount to be created on the special time expense to this product of particular customer or product set.Though sals promotion fuction (not presenting quotation by products catalogue to the client) is outside discounting system, this dynamic wholesale price service can be observed the quotation that proposes by sals promotion fuction.

Discounting system comprises and shopping cart, catalogue, clearing and order management system between dependence and interoperability.This system can independently exist, and perhaps allows third-party developer that its oneself catalogue and order system in combination is provided.Can safeguard the discount definition by tool using.

Discounting system has two main use-cases.First is about the interface of developer and discount configuration-system.Between second relevant client and catalogue, shopping cart, the clearing, and with the indirect interface of wholesale price service.The 3rd use-case is present in developer and wholesale price service interface to carry out unspecified task.

Embodiments of the invention provide a cover mechanism, allow discounting system to observe the quotation that presents to the client by inventive system.This mechanism is called the discount indicating mechanism.

The sales promotion facility is maked decision to the problem that whether is applied to this user all about specific user's discount based on user property.After making this decision, this sales promotion facility upgrades the discount indicating mechanism with user identifier and discount identifier.Remainder in this article, the discount indicating mechanism is called as the customer rebates association.

Discounting system provides the client of qualification form to calibrate discount (customer targeteddiscounting of a qualification style).The basic premise of qualification discount is: the required project (qualification project) (and quantity) of discount taken qualification has been described in the discount definition, and the project (destination item) that will accept discount.Usually, qualification project can the yes or no project identical with destination item.Be easy meter, in one embodiment, qualification project and destination item be one group of identical project of Seeking Truth possibly.

Discount is carried out in the sight that object (order, shopping cart or the like) compiles.When discount being applied to this when compiling, the object set of coupling discount definition removes by compiling from this, and each discount is defined on the destination item gives a discount.Carry out other discounts, object or coupling residue are not compiled the discount of object in having discount, pond again.More specifically, the wholesale price service will compile the execution discount with maximization client saving pecuniarily at given object.

Discounting system may also provide a cover mechanism, is used for sales discount is associated with specific products project or catalogue.Sales discount can be used before the qualified discount of institute.

To based on the marketing of WWW and the application of activity management

According to one embodiment of present invention, the invention provides a kind of marketing and event management system based on WWW, be called active manager herein, be used for customer relationship being converted into higher company's market value by assisting enterprise to understand, get in touch, also cultivate the best client of oneself.

In current business environment, understanding the client better than the rival is a best competitive edge of company.Mutual by with its client understood their demand and preference, and is their customized information, product and service, and a company just can win new client effectively, and maintenance and cultivate its current client.Active manager provided by the present invention system improves understanding to own client by providing to each client's integrated view help company, and uses this knowledge to carry out appropriate personal marketing activity lastingly by WWW, Email and wireless device.

This active manager provides across the unified view of customers that is had point of contact, and provides about the client in the behavior of whole enterprise and the information of purchasing model.Advanced analysis function permission company determines the client of its most worthy and marketing money is concentrated on the chance of precision target.The marketing professional can plan, tests and carry out personal marketing activity and the advertising campaign that target is arranged on multiple support channels rapidly, to improve client's consciousness, interest and action, one group of integrated commercial function makes and client's interest and action are converted into sale become possibility simultaneously.The validity of movable tolerance and report assessment marketing activity, and the marketing management device can be improved in real time and modification movable.

Benefit provided by the present invention comprises:

Competitive edge, this is by utilizing customer relationship to realize by unified view of customers.By having the marketing activity of target to meet customer need with carrying out, thereby can improve client's lifetime value and customer loyalty by personalized interaction.By improving client's conversion ratio, reduce selling cost, and understand purchasing model better, thereby client's earning rate is maximized.Implement the activity of precision target by planning and by the most effective channel, weigh its success or not, and do to adjust in real time, thereby improve the validity of marketing.

Introduce to the market quickly, this is can be by the assembly of customization and template realize easily rapidly by a whole set of.By using leading industry and assisting this tissue to move towards the e-commerce platform in market quickly, can dispose with confidence, sale, service and marketing system in the future was integrated with reach in the past, and with dirigibility as competitive edge.This active manager comprises following feature:

The activity planning device

By the target and the duration of definition of activities, and definite client grouping proposes with being worth, and the activity planning device is with a kind of marketing activity portfolio (portfolio) of controlled and effective and efficient manner management company.Client's grouping can be selected easily from defined community set, perhaps can create distinct packet for specific activities.Activity can be provided to based on date, duration or terminate automatically when reaching moving target.

The scheme constructor

Activity comprises scheme, or sequence of events, and it defines customer experience and guides the client into desirable target.The scheme constructor makes user or company create individualized experience for each client in movable.Can with the client characteristics collection and grouping, user action, condition and result, time be measured and system acting combines, to define desirable customer interaction.But also the operational version constructor based on client's targeted packets, purchasing model or with the mutual and personalized discount of website.For improving movable validity,, support the test marketing by in scheme, creating controlled group.Personalized rule editor makes the user create ad hoc rules, so that customer interaction is finely tuned by using the order of the ordinary language in wieldy editing template.

Campaign manager

Campaign manager makes us can manage the discount and the sales promotion that are proposed to client's grouping and makes a promise.Discount can be implemented in many ways, comprises precentagewise deduction, fixed qty deduction or fixed price, and can be applied to product item, whole order or deliver goods.Cross-selling (cross-sell) can be combined with upwards selling (up-sell) and discount, to produce strong incentives.

Activity reports

By to the measuring and reporting of action result, can obtain the benefit of closed loop marketing (closed-loopmarketing).Action that the pros and cons to quotation responds, quotation is taked and client transform and measure.In addition, can follow the tracks of activity by single quotation with a plurality of quotations.Behavior tracking write down page or leaf (page) impression, click and to enter, to add and therefrom remove action, buy and order history to shopping cart, in order to the client choose analyze with purchasing model in use.Activity tolerance aprowl makes company can improve quotation, to improve validity.

Customer analysis

Integrated closely by with analysis kit provides customer analysis.By in conjunction with the information of two aspects-from the information of online activity, and the information-keeper who obtains from each contact point across enterprise through unified customer characteristic collection can analyze client's behavior, electronic commerce affair pattern, choose and sales trend and content validity.This analysis can be determined company and is constantly improved client's grouping, activity availability and chance and be used for the business rule of personalized interaction.

Ecommerce control center

The marketing professional can be concerned with the graphics mode managing customer of being familiar with by abundant interface in this control center.The Java client is very directly perceived, and multiple functional.It is designed with the marketing consultant by lineup's sexual factor expert, with establishment be easy to use and also by with the mode of service-user oneself and they alternately and to the significant powerful desktop application of service-user.

The sample collapsible form

For accelerating movable constructive process, multiple functional prefabricated sample collapsible form makes the user be familiar with best practice, and can intactly be carried out, and perhaps is rapidly that the uniqueness of company requires to customize.

Unified client characteristics collection as major advantage

It provides across the client's comprehensive view that is had point of contact.

Customer analysis and grouping

Company can determine and improve client's grouping based on trend, pattern and client's behavior.Also can determine activity chance and personalized rule.

Activity planning and management

By helping marketing personnel that its thinking is organized into movable strategy, tactics and operation each side, activity planning and management can more effectively move activity.It also allows to come automatic termination activity based on the realization of date, duration or specific objective.

The scheme constructor

The sales promotion that can create customization is with mutual, to reach specified marketing objectives.This feature uses special business rule to finely tune customer interaction for the activity availability of optimizing.

Campaign manager

According to customer analysis, can implement discount and incentives with various different modes.

Controlled group

Can test the validity of sales promotion and incentives, with the validity of improvement and raising activity.

Send by all kinds of means

The promotional content can be got in touch them with the channel of likeing by the client on WWW, by Email and by the wireless device transmission.

Activity reports

By making company can improve the closed loop tolerance of quotation, activity reports has improved movable validity.Activity can be followed the tracks of, also client's behavior can be followed the tracks of with single or multiple quotation.

Wieldy collapsible form user interface

The marketing professional can design and carry out highly personalized activity and sales promotion rapidly easily.

Open, extendible platform

The ecommerce of company can be easy to change adapting to the challenge of future market, and obtains best co-worker's solution.

Therefore, the invention provides a kind of being used for based on the marketing of WWW and the system of activity management, this system allows the interior perhaps distribution of personal marketing activity, with the characteristics of reflection targeted customer set, described system comprises: the user characteristics describer is used for determining the characteristics that the targeted customer gathers; Rule editor is used for importing the regular collection of controlling marketing activity requirement and target; Regulation engine is used for accepting input from described user's characteristics of described rule editor, described targeted customer set, and uses described regular collection to be complementary with single member and described marketing activity with described targeted customer's set; And movable marketing processor, be used for using the output of described regulation engine, give each unique user of described targeted customer's set with the distribution of contents of will marketing by the any-mode in WWW, Email or the radio communication.

Other features

Comprise following by other features that various embodiment of the present invention provided.Those skilled in the art is clear, below tabulation be used for showing personalization system provided by the invention the various features that can use, and many modifications and variation are arranged obviously in spirit of the present invention and scope.

According to historical data or current execution data forecast modeling is carried out in activity.

With the activity/directly activity of binding back of scheme data analysis/solution development environment.

The plan-validation rule: this rule adopts and the identical input of basic scheme rule, yet it is output as the true or false identifier.To represent that very this user is effective to scheme, and should carry out normal scheme rule.Vacation will represent that this user is invalid to scheme, and other things should not take place again.

Advertising space inventory and scheduling (unless use by scheme indirectly)

The advanced advertisements conflict solves, and comprises that intersecting placeholder solves (promptly with two placeholders on one page).

The advertisement contact limits (Ad exposure limits).

Reject email disposal (Email bounced handling).

The Email that is guaranteed and is verified is delivered.

Email receipt.

The above description of this invention is used for showing and illustration purpose.It is not limit, and also non-being used for is defined in the present invention in the disclosed concrete form.Obviously, to those of ordinary skill in the art, obviously many improvement and variation can be arranged.Selecting and describing embodiment is in order the most clearly to explain principle of the present invention and actual application thereof, so that others skilled in the art can understand the present invention, and various embodiment and various modification that its special-purpose that can be applicable to and conceived adapts.Scope of the present invention is defined by claims.

Claims (17)

1. one kind is used for based on the marketing of WWW and the system of activity management, and this system allows the interior perhaps distribution of personal marketing activity, and with the characteristics of reflection targeted customer set, described system comprises:

Regulation engine is used for service regeulations set and is complementary with marketing activity with the single member with described targeted customer's set or is associated; And,

Movable marketing processor is used for using the output of described regulation engine, the marketing distribution of contents of personalization is given the member of described targeted customer's set by the any-mode in WWW, Email, wireless or other communications.

2. the system as claimed in claim 1 also comprises:

The user characteristics describer is used for determining user's characteristics that the targeted customer gathers.

3. the system as claimed in claim 1 also comprises:

Rule editor is used for importing the regular collection of controlling marketing activity requirement and target.

4. the system as claimed in claim 1 also comprises the rule base that is used for storing described rule.

5. system as claimed in claim 4, wherein said rule as the XML file storage in rule base.

6. the system as claimed in claim 1, wherein said rule can be updated and be applied to regulation engine in real time, to produce the real time altering to marketing activity.

7. the system as claimed in claim 1, the subclass of wherein said rule can be used to define the scheme of the incident that will be understood by regulation engine.

8. the system as claimed in claim 1, wherein said movable marketing processor are positioned on the active manager server or are other.

9. system as claimed in claim 8, wherein said rule can real-time update, to produce the change to the active manager server.

10. system as claimed in claim 8, wherein one group of described rule can be combined in together, and is used to determine the event scheme of implementing by movable marketing processor.

11. one kind is used for based on the marketing of WWW and the system of activity management, this system allows the interior perhaps distribution of personal marketing activity, and with the characteristics of reflection targeted customer set, described system comprises:

The user characteristics describer is used for determining user's characteristics that the targeted customer gathers;

Rule editor is used for importing the regular collection of controlling marketing activity requirement and target;

Regulation engine is used for using user's characteristics that the targeted customer gathers and regular collection to be complementary with marketing activity with the unique user member with described targeted customer's set or is associated; And,

Movable marketing processor is used for using the output of described regulation engine, the marketing distribution of contents of personalization is given the member of described targeted customer's set by the any-mode in WWW, Email, wireless or other communications.

12. one kind is used for based on the marketing of WWW and the method for activity management, this method allows the interior perhaps distribution of personal marketing activity, and the characteristics with reflection targeted customer set said method comprising the steps of:

Determine user's characteristics that the targeted customer gathers;

As the input of regulation engine, the user's characteristics and the regular collection of receiving target user set, and the unique user member of described targeted customer's set is complementary with marketing activity or is associated; And,

Use the output of described regulation engine, the marketing distribution of contents of personalization is given the member of described targeted customer's set by the any-mode in WWW, Email, wireless or other communications.

13. method as claimed in claim 12 also comprises:

By rule editor, the regular collection of input control marketing activity requirement and target.

14. method as claimed in claim 12, wherein as XML file in the rule base, rule is stored, and can be edited or upgrade.

15. method as claimed in claim 12, wherein determine will be by the activity action that processor implements of marketing for rule, and wherein movable marketing processor is positioned on the personalization server or other.

16. method as claimed in claim 15, wherein rule can real-time update, to produce the change to personalization server.

17. method as claimed in claim 12, wherein one group of described rule can be combined in together, and is used to determine user's characteristics that the targeted customer gathers.

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