CN1400123A - Special-purpose information service communication system for automobile and its method - Google Patents
Special-purpose information service communication system for automobile and its method Download PDFInfo
- Publication number
- CN1400123A CN1400123A CN 01114394 CN01114394A CN1400123A CN 1400123 A CN1400123 A CN 1400123A CN 01114394 CN01114394 CN 01114394 CN 01114394 A CN01114394 A CN 01114394A CN 1400123 A CN1400123 A CN 1400123A
- Authority
- CN
- China
- Prior art keywords
- automobile
- information
- service
- mobile phone
- communication system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Abstract
The present invention relates to a car special-purpose information service communication system and its method. It includes calling service centre, radio communication terminal which is communicated with calling service centre by means of public telecommunication exchange network. The described calling service centre includes speech service platform and short message service platform, and the described radio communication terminal is a universal radio mobile telephone with special-purpose car information service menu. By creating said system the car user can make inquiries of calling service center by means of radio mobile telephone at all times and places, and can quickly and conveniently obtain various informations about car services. It can provide more complete function and after-service for car user.
Description
Technical field
The present invention relates to a kind of special-purpose information service communication system for automobile and method, it can be user vehicle more perfect functions and past-sale service is provided.
Background technology
Along with the popularizing of automobile, automobile have become the topmost vehicle of people, meanwhile, people are also more and more higher to the performance requriements of automobile, and safe, comfortable, environmental protection, service have become the theme of automotive development.Along with communication and Internet networks development, automobile carries out information inquiry as the mobile vehicle of an operation and call center service and serves timely with acquisition and become possibility technically.General Motors Overseas Corporation has set up the call center of " On Star " by name, this system is a main purpose so that information service to be provided to user vehicle, radio communication device is housed on automobile, the user can directly send services request to the call center, and the call center provides services such as information inquiry, maintenance, relief in the mode of voice to the user.Yet this system queries service manner is comparatively single, and the private radio communication device of installing on the automobile, and its universal performance is relatively poor.
Summary of the invention
Problem to be solved by this invention be to provide a kind of easy to use, service function is comparatively perfect and the special-purpose information service communication system for automobile and the method for tool all purpose communication performance.
Special-purpose information service communication system for automobile of the present invention is realized by following technical scheme: include call center service, wireless communication terminal, its difference is that wireless communication terminal is connected with call center service by the public telecommunication switching network, described call center service comprises voice service platform and sms platform, and described wireless communication terminal is the universal mobile phone that is provided with special-purpose automobile information services menu.
Automobile specified information service communication means of the present invention is: when user vehicle encounters problems, open universal mobile phone earlier, enter special-purpose automobile information services menu by the mobile phone keyboard, press the transmission key of mobile phone behind selected menu, Query Information sends to call center service by the public telecommunication switching network; The call center service receiver is sent into sms platform or voice service platform respectively according to the classification of Query Information, sms platform according to the note code of Query Information through the CPU computing, cooresponding information on services is proposed from data bank, be sent to the mobile phone of Query Information with the form of short message by the public telecommunication switching network then, and manifest at read-out; The voice service platform directly and the user session of Query Information, by the prompting input code or with the person of answering dialogue query contents is imported CPU, after the CPU computing is differentiated, cooresponding information on services is proposed from data bank, answer inquiring user with the voice call form then, or be sent to the short message form on the mobile phone read-out of Query Information.
Good effect of the present invention is: 1, adopt voice and two kinds of inquiry service modes of short message, make full use of the characteristic of computing machine and modern communications means, for the user provides multiple mode, large information capacity, omnibearing express query service; 2, be connected with call center service by the public telecommunication switching network with mobile phone, transmit data and information, make communication system of the present invention become effectively simple, have broad covered area, communication efficiency is good, the characteristic that reliability is high; 3, special-purpose automobile information services menu is set on universal mobile phone, for user vehicle provides a query interface fully aware of, can search the classification of inquiry easily and Query Information is sent to call center service by menu, easy to use, quick, universal mobile phone possesses common all purpose communication function again simultaneously, a tractor serves several purposes like this, use carry also convenient.
Description of drawings
Fig. 1 is the The general frame of communication system of the present invention.
Fig. 2 is for being provided with the structure principle chart of automobile information services menu in the mobile phone of the present invention.
Fig. 3 is the FB(flow block) of communication means of the present invention.
The specific embodiment
Further specify embodiments of the invention below in conjunction with accompanying drawing.
An embodiment of communication system of the present invention includes call center service and wireless communication terminal as shown in Figure 1, 2, and wireless communication terminal is connected with call center service by the public telecommunication switching network; Call service includes voice service platform and sms platform, wherein the voice service platform includes voice call device and code receptor, manual service platform, computerized information input media (interface), this input media is keyboard or speech input device, the code input interface, computing machine is made up of CPU and data bank, stores the information of the various relevant automobile services contents of voice or literal in the data bank, and the delivery port of computing machine joins with voice sending set (interface) or note sending set; Sms platform is by the note receiving device, and computing machine and note sending set constitute, and the delivery port of receiving device connects input end and computer, and the output interface of sending set input end and computing machine joins; Call center service links to each other with the public telecommunication switching network with wired or wireless mode, and the public telecommunication switching network comprises wireless and wired public switched telephone network (PSTN) and coupled internet (Internet); Wireless communication terminal is the universal mobile phone that is provided with special-purpose automobile information services menu, this services menu design is based on the STK Application Expansion, the services menu supervisor is arranged in the data memory of SIM of mobile phone, keyboard by mobile phone comes automobile services menu in the corresponding extraction data memory of control microprocessor, and menu content is revealed on the LCDs of mobile phone, after the particular item menu is chosen, can send audio call or send the short message request signal; The design of automobile information services menu also can be used based on WAP, on vehicular telephone, carry out the specification of similar existing network software, the structure of menu and content are all stored the Internet Server end, user vehicle is downloaded in the mobile phone when using, the terminal of any menu and information on services is directly operated in service end, do not need all users are made amendment, this scheme is applicable to the mobile phone terminal with function of surfing the Net, the user will surf the Net and give tacit consent to the automobile information services menu webpage that network address is set at special use, and user's online just can be opened the automobile information services menu and be extracted information needed; Another scheme is to solidify the automobile information services menu in the data memory in mobile phone.
Automobile specified information service communication means of the present invention can be further described as follows in conjunction with the accompanying drawings: when user vehicle need carry out inquiry service, enter the automobile information services menu of mobile phone special use, the automobile information services menu comprises automobile product introduction, Motor Maintenance knowledge (time-based maintenance, maintenance in season, daily service), vehicle maintenance and repair knowledge, automobile failure diagnosis, anxious maintenance relief, vehicular spare parts inquiry, sends audio call or sends out short message after certain particular item in selecting choices from menus; Query Information is sent to call center service by the public telecommunication switching network, and call center service is connected sms platform and voice service platform respectively according to the type of Query Information; Wherein short message enters the WEB server from the Internet net, what enter computing machine is subjected to the single part of science and engineering, after machine CPU carries out the single processing of worker as calculated, from data bank, propose to accept the result, send to the mobile phone of inquiring user from output interface with the short message form; Audio call is connected through public telecommunication switching network and voice service platform, enter information analysis system, by voice suggestion, carry out code input or with artificial handling desk dialogue, code signal is sent into through the service of seat seat stand and is subjected to the single part of science and engineering, be subjected to science and engineering single part by the person of answering from input media input computing machine with the conversation content of artificial handling desk, carrying out the worker by computer CPU then singly handles, from data bank, propose to accept the result, send the mobile phone of inquiry to through the public telecommunication switching network with speech form from output interface, or the user vehicle of announcement will send to inquiring user with the form of short message, the database storing of call center service computing machine has every content of corresponding automobile information services menu inquiry, also have the various situations of other relevant automobile aspect, these contents all can voice and the form of character message breath send to the user vehicle of inquiry by the public telecommunication switching network.
Claims (11)
1, a kind of special-purpose information service communication system for automobile, include call center service, wireless communication terminal, it is characterized in that wireless communication terminal is connected with call center service by the public telecommunication switching network, described call center service comprises voice service platform and sms platform, and described wireless communication terminal is the universal mobile phone that is provided with special-purpose automobile information services menu.
2, by the described special-purpose information service communication system for automobile of claim 1, it is characterized in that the voice service platform includes artificial communication and code receptor, manual service tool computerized information input media, computing machine is made up of CPU and data bank, store the information of the various relevant automobile services contents of voice or literal in the data bank, the delivery port of computing machine joins with voice sending set or note sending set.
3, by claim 1 or 2 described special-purpose information service communication system for automobile, it is characterized in that sms platform is by the note receiving device, computing machine and note sending set constitute, the delivery port of receiving device connects input end and computer, and the output interface of sending set input end and computing machine joins.
4, by the described special-purpose information service communication system for automobile of claim 3, it is characterized in that call center service links to each other with the public telecommunication switching network with wired or wireless mode, the public telecommunication switching network comprises wireless and wired public switched telephone network (PSTN) and coupled internet.
5, by claim 1 or 2 described special-purpose information service communication system for automobile, it is characterized in that wireless communication terminal is the universal mobile phone that is provided with special-purpose automobile information services menu, this services menu design is based on the STK Application Expansion, the services menu supervisor is arranged in the data memory of SIM of mobile phone, move by wireless, the keyboard of phone comes automobile services menu in the corresponding extraction data memory of control microprocessor, and menu content is revealed on the read-out of mobile phone.
6, by claim 1 or 2 described special-purpose information service communication system for automobile, the design that it is characterized in that the automobile information services menu also can be used based on WAP, carry out the specification of similar existing network software on vehicular telephone, the structure of menu and content are all stored the Internet Server end.
7,, it is characterized in that solidifying in the data memory in mobile phone the automobile information services menu by claim 1 or 2 described special-purpose information service communication system for automobile.
8, a kind of automobile specified information service communication means, it is characterized in that when user vehicle encounters problems, open universal mobile phone earlier, enter special-purpose automobile information services menu by the mobile phone keyboard, press the transmission key of mobile phone behind selected menu, Query Information sends to call center service by the public telecommunication switching network; The call center service receiver is sent into sms platform or voice service platform respectively according to the classification of Query Information, sms platform according to the note code of Query Information through the CPU computing, cooresponding information on services is proposed from data bank, be sent to the mobile phone of Query Information with the form of short message by the public telecommunication switching network then, and manifest at read-out; The voice service platform directly and the user session of Query Information, by the prompting input code or with the person of answering dialogue query contents is imported CPU, after the CPU computing is differentiated, cooresponding information on services is proposed from data bank, answer inquiring user with the voice call form then, or be sent to the short message form on the mobile phone LCDs of Query Information.
9,, it is characterized in that the automobile information services menu comprises automobile product introduction, Motor Maintenance knowledge, vehicle maintenance and repair knowledge, automobile failure diagnosis, anxious maintenance relief, vehicular spare parts inquiry by the described special-purpose information service communication system for automobile of claim 8.
10, by claim 8 or 9 described special-purpose information service communication system for automobile, it is characterized in that short message enters the WEB server from the Internet net, what enter computing machine is subjected to the single part of science and engineering, after machine CPU carries out the single processing of worker as calculated, from data bank, propose to accept the result, send to the mobile phone of inquiring user from output interface with the short message form.
11, by claim 8 or 9 described special-purpose information service communication system for automobile, it is characterized in that audio call is through public telecommunication switching network and the connection of voice service platform, enter information analysis system, by voice suggestion, carry out code input or with artificial handling desk dialogue, code signal is sent into through the service of seat seat stand and is subjected to the single part of science and engineering, be subjected to science and engineering single part by the person of answering from input media input computing machine with the conversation content of artificial handling desk, carrying out the worker by computer CPU then singly handles, from data bank, propose to accept the result, send the mobile phone of inquiry with speech form through the public telecommunication switching network from output interface, or the user vehicle of announcement will send to inquiring user with the form of short message.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB011143940A CN1194486C (en) | 2001-07-30 | 2001-07-30 | Special-purpose information service communication system for automobile and its method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB011143940A CN1194486C (en) | 2001-07-30 | 2001-07-30 | Special-purpose information service communication system for automobile and its method |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1400123A true CN1400123A (en) | 2003-03-05 |
| CN1194486C CN1194486C (en) | 2005-03-23 |
Family
ID=4661042
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNB011143940A Expired - Lifetime CN1194486C (en) | 2001-07-30 | 2001-07-30 | Special-purpose information service communication system for automobile and its method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN1194486C (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102120441A (en) * | 2011-01-13 | 2011-07-13 | 欧科佳（上海）汽车电子设备有限公司 | Smart diagnosis system for passenger vehicles |
| CN102323816A (en) * | 2011-07-20 | 2012-01-18 | 广州市雄兵汽车电器有限公司 | Vehicular intelligent safety control system and monitoring method |
-
2001
- 2001-07-30 CN CNB011143940A patent/CN1194486C/en not_active Expired - Lifetime
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102120441A (en) * | 2011-01-13 | 2011-07-13 | 欧科佳（上海）汽车电子设备有限公司 | Smart diagnosis system for passenger vehicles |
| CN102120441B (en) * | 2011-01-13 | 2013-03-13 | 欧科佳（上海）汽车电子设备有限公司 | Passenger vehicles diagnosis method of passenger vehicles diagnosis system |
| CN102323816A (en) * | 2011-07-20 | 2012-01-18 | 广州市雄兵汽车电器有限公司 | Vehicular intelligent safety control system and monitoring method |
| CN102323816B (en) * | 2011-07-20 | 2013-04-17 | 广州市雄兵汽车电器有限公司 | Vehicular intelligent safety control system and monitoring method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN1194486C (en) | 2005-03-23 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| AU707694B2 (en) | Network directory methods and systems for a cellular radiotelephone | |
| EP2034447A3 (en) | System for processing transportation information using communication network and method thereof | |
| IL149252A (en) | System and method for managing contact information based on use ofa communications device | |
| CN1984185A (en) | Method for calling by substituting telephone number with telephone name | |
| CN100461153C (en) | Information providing method for vehicle and information providing apparatus for vehicle | |
| CN101547264A (en) | Full automatic voice communication system | |
| CN1604608A (en) | Manpower-free automatic service center type automobile network anti-theft and anti-robbery monitoring alarm and satellite positioning system | |
| CN1194486C (en) | Special-purpose information service communication system for automobile and its method | |
| CN1838701B (en) | Method and application for making originating and goal telephone set call using relay telephone set | |
| KR20020061747A (en) | Method for Providing Telephone Directory Service Accompanying SMS Notification | |
| CN1438769A (en) | Special network system and information service based on same and electronic business method | |
| WO1999052263A1 (en) | A system and method for accessing customer information by an agent | |
| JP3879391B2 (en) | Audio distribution method and apparatus | |
| CN1984173B (en) | Method for acquiring customized receipt message by SMS transmitting terminal | |
| CN100536512C (en) | Method and device for call connection by voice recognition and voice synthesis of vehicle navigation device | |
| CN1984174B (en) | Method for transmitting personal receipt message by SMS receiving terminal | |
| US8565400B2 (en) | Call management system for a mobile telephone | |
| JP2002260180A (en) | System and method for retrieving and allocating taxi | |
| KR20020007269A (en) | taxi auto call to sound, text message that use mobile | |
| CN1142698C (en) | Method and device for dialling IP telephone without dialling special service number | |
| CN1984163A (en) | Method for dialing telephone name by cell phone | |
| WO2001011898A3 (en) | Information method using telephone numbers and sms | |
| JP2001309075A (en) | Mail address informing method for portable telephone set with internet connecting function, and information providing service system | |
| KR20030000807A (en) | Apparatus and method of offer car management information to mobile phone | |
| WO2005117460A1 (en) | Method, server and system for establishing a telephone connection |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20050323 |