CN1305145A - Information processing method and an information control system - Google Patents

Information processing method and an information control system Download PDF

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Publication number
CN1305145A
CN1305145A CN00130903A CN00130903A CN1305145A CN 1305145 A CN1305145 A CN 1305145A CN 00130903 A CN00130903 A CN 00130903A CN 00130903 A CN00130903 A CN 00130903A CN 1305145 A CN1305145 A CN 1305145A
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information processing
information
web content
url
additional information
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CN00130903A
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Chinese (zh)
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CN1229715C (en
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楠田理佳
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国际商业机器公司
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/28Network-specific arrangements or communication protocols supporting networked applications for the provision of proxy services, e.g. intermediate processing or storage in the network
    • H04L67/2804Network-specific arrangements or communication protocols supporting networked applications for the provision of proxy services, e.g. intermediate processing or storage in the network for adding application control or application functional data, e.g. adding metadata
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/02Network-specific arrangements or communication protocols supporting networked applications involving the use of web-based technology, e.g. hyper text transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00Application independent communication protocol aspects or techniques in packet data networks
    • H04L69/30Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32High level architectural aspects of 7-layer open systems interconnection [OSI] type protocol stacks
    • H04L69/322Aspects of intra-layer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329Aspects of intra-layer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer, i.e. layer seven

Abstract

一种信息控制系统包括一信息处理支持服务器以及多个信息处理终端,所述信息处理终端包括一客户应用程序,它可将附加信息增加给所获得的WWW内容,所述信息处理支持服务器包括:一附加信息管理部,它可通过使它们彼此相关联而保留所附加信息和Web内容的URL;以及,一附加信息选择器,若来自信息处理终端的访问请示对应于所保留的URL,则该附加信息发射器将带有URL的Web内容以及上述附加信息传给信息处理终端。 An information control system includes an information processing supporting server and a plurality of information processing terminals, the information processing terminal includes a client application, which may increase the WWW content to the additional information obtained by the information processing supporting server comprising: an additional information management unit, which may leave the URL information and Web content appended by making them associated with each other; and an additional information selection unit, when the access from the information processing terminal to consult URL corresponding to the reserved, the additional information transmitter with the URL of the Web content and the additional information to the information processing terminal.

Description

信息控制系统和信息处理方法 Information processing method and an information control system

本发明涉及用于支持协作的信息处理方法,WWW(Web)内容可用于上述协作,并且,所说的协作是由多个客户机来执行的。 The present invention relates to an information processing method for supporting collaborative, WWW (Web) may be used for the above cooperative content, and, by the cooperation of said plurality of clients to be executed.

目前在广泛用于因特网的WWW中,提出了协作技术,利用这种协作技术,多个用户可在Web页上进行协作(存取、移动、修改等)。 In currently widely used in WWW of the Internet, there is proposed a collaboration technique, with this collaboration technology, multiple users can collaborate (access, move, modify, etc.) on the Web page. 图14示出了将Web页上的这种协作应用于客户咨询服务的实例。 Figure 14 shows an example of such collaboration on the Web page used in customer advisory services. 在这种服务中,客户使用的客户终端1410和与客户的咨询相对应的代理人使用的代理终端1420通过通讯网络连接起来。 In this service, the customer's end customers with customer inquiries and 1410 corresponding agent terminal agents used in 1420 are connected via a communication network. 在图14所示的状态下,客户终端1410和代理终端1420显示出Web页1411和1421,这两个Web页是相同的。 In the state shown in FIG. 14, the client terminal 1410 and the terminal 1420 displays a Web proxy pages 1411 and 1421, these two are the same Web page. 由于提供协作的软件使客户终端1410与代理终端1420同步,故客户使用客户终端1410在Web页1411上执行的操作均可反映到代理终端1420中显示出的Web页1421上。 By providing collaborative software enables the client terminal 1410 and 1420 proxy terminal synchronization, so customers using the operation performed by the client terminal 1410 on a Web page can be reflected in the 1411 show the proxy terminal 1420 Web page 1421. 与此相似,代理人使用代理终端1420在Web页1421上执行的操作均可反映到客户终端1410中显示出的Web页1411上。 Similarly, the use of proxy agents operating terminal 1420 performed in 1421 on a Web page can be reflected on the show's Web page client terminal 1410 in 1411. 所以,通过客户和代理人在同一Web页上进行诸如相互写操作之类的操作,可以提供代理人与客户的咨询相对应的这样的服务。 So, for such services as another write operation and the like, we can provide agents with customer inquiries on the same corresponding Web page by customers and agents.

这种协作技术的前提是,执行协作的多个用户同时参与协作会话。 The premise of this collaborative technologies that perform multiple users collaborate at the same time participate in a collaborative session. 因此,在客户咨询的实例中,为了通过协作接收服务,客户终端1410和代理终端1420必须彼此相连,并且两者要同时执行涉及到同一页面的操作。 Thus, in the example of customer inquiries in order to receive a service by collaboration, the client terminal 1410 and the terminal 1420 to be connected to each other agents, and to simultaneously perform both operations involving the same page. 然而,如果客户在代理人于呼叫中心内对应于多个客户的情况下提问以及在非办公时间内提问时,不可能总是熟悉这类问题内容的适当代理人。 However, if a customer call center agents in question corresponds to the case of multiple clients and ask questions in a non-office hours, not always familiar with the appropriate representative of the contents of such problems. 所以,不可能总是有效且充分地使用这种利用上述技术的服务。 So, not always effective and sufficient use of this service using the above techniques.

另外,在诸如因特网之类的公用网络中,从公共的角度看,禁止用户任意增加或修改网络上的信息。 Further, a public network such as the Internet, the public from the point of view, the user is prohibited to add or modify any information on the network. 另一方面,已发表的未经审查的专利申请书第10-21263号提出了增加用户唯一信息的技术,这种技术是通过在不修改网络中登记的主数据的情况下使附加数据与主数据并联起来而实现的。 On the other hand, the first patent application unexamined publication No. 10-21263 has been proposed to increase the user's unique information technology, which is obtained by the additional data in the main data without modifying the master registered in the network data connected in parallel realized. 由此,用户可执行诸如向他访问的Web页增加注释数据之类的操作。 Thus, the user can perform, such as a Web page to access his increased operating data of the class notes.

通过这种方式,在通常的协作技术中,多个用户必须同时参与协作会话。 In this manner, in the conventional collaboration technique, a plurality of users must participate in a collaborative session. 所以,根据类似上述客户咨询服务的协作技术的使用模式,不可能有效地使用协作技术,因此,不可能获得充分的效果。 So, based on usage patterns similar to the above customer advisory services collaboration technologies, it is impossible to effectively use collaborative technologies, therefore, impossible to obtain a sufficient effect.

考虑到上述问题,想到了一种方法,这种方法是这样一种方法:用户可通过e-mail等事先将问题的内容通知给代理人,可适当回应该问题的代理人选定他可回应的时间,从而建立协作会话。 Taking into account the above-mentioned problems, think of a way, this method is a method: Users can e-mail and other content issues in advance of the notice to the agent, should be selected appropriate back problem he can respond agents the time to establish a collaboration session. 然而,由于必需要阅读e-mail并理解其内容,以便对问题进行分类、通过e-mail进行发送,故就适当的代理人而言工作会变得复杂。 However, as will need to read e-mail and understand the information in order to classify the problem, it is sent via e-mail, so it is appropriate in terms of job an agent becomes complicated. 此外,有时难以仅用一句话将问题的内容精确地通知给代理人。 In addition, only one sentence is sometimes difficult to accurately inform the context of the problem to the agent.

如果可以用上述将附加信息与Web页关联起来的通常技术来精确地表达问题的内容的话,则会是很方便的,因为,可以增加诸如直接用箭头指示可提问的位置之类的信息。 If the above conventional techniques can be used to associate additional information with a Web page to accurately represent the contents of the problem, it would be very convenient because it is possible to increase the information such as a position directly indicated by arrow question.

本发明旨在解决上述技术主题,本发明的目的是使得多个用户能共享增加给WWW内容的附加信息并在任何时间都可查阅或修改带附加信息的WWW内容。 The present invention aims to solve the above technical subject, object of the present invention is to allow a plurality of users can share the contents of adding additional information to the WWW and can inspect or modify the WWW content with additional information at any time.

此外,另一个目的是将带有附加信息的WWW内容自动地传给预定的用户。 Another object is to WWW content with supplemental information is automatically transmitted to a predetermined user.

再有,还一个目的是使用户能生成一个URL列表并能很容易地访问带附加信息的WWW内容。 Moreover, a further object is to enable the user to generate a URL list and can be easily accessed WWW content with additional information.

就上述目的而言,本发明提供了一种支持该协作的信息控制系统,Web内容可用于上述协作,并且,所说的协作是由多个信息处理终端来执行的,所述信息控制系统包括:一信息处理支持服务器,它通过通讯网络与Web服务器相连;以及,上述多个信息处理终端,它们可获得由Web服务器通过信息处理支持服务器提供的Web内容并用这种WWW内容来进行工作;所述信息处理终端包括一附加信息增加部,它可将预定的附加信息增加给所获得的Web内容;所述信息处理支持服务器包括:一附加信息管理部,它可保留由信息处理终端增加给Web内容的附加信息以及使它们彼此相关联的Web内容的URL;以及,一附加信息发射器,若来自信息处理终端的访问请求对应于上述附加信息管理部中所保留的URL,则该附加信息发射器将带有上述URL的Web内容以及与该URL相关联的附加信息 The above object, the present invention provides a control system for an information supporting the collaborative, Web content can be used for the above cooperative, and said collaboration by a plurality of the information processing terminal is performed, the information control system comprises : an information processing supporting server, which is connected via a communication network with a Web server; and said plurality of information processing terminals, and they can be obtained in this work by the WWW content to a Web server through the Web content provided by the information processing supporting server; the said information processing terminal includes an additional information addition section, which may be increased by a predetermined additional information to the obtained Web content; the information processing supporting server comprising: an additional information management unit, which may be retained by the increase in the information processing terminal to the Web additional information content, and that they are associated with each URL the Web content; and, an additional information transmitter, when the access from the information processing terminal requests a URL corresponding to the additional information managing section reserved, the additional information is transmitted additional information having the above Web content will be associated with the URL and the URL 给信息处理终端。 To the information processing terminal.

可通过例如TCP/IP网络来执行信息处理支持服务器与信息处理终端之间的数据传送和接收。 May perform data transmission and reception between the information processing supporting server and the information processing terminal by, for example TCP / IP network. 所以,例如,可通过诸如用公用电话网的拨号连接以及安装在公司中的LAN之类多种类型的网络进行信息处理支持服务器与信息处理终端之间的通讯。 Therefore, for example, such as communication between the information processing supporting server and the information processing terminal is connected with the dial-up public telephone network and a LAN or the like installed in various types of network by the company.

此外,一种信息控制系统的特征在于,这种信息控制系统包括至少一种注释数据,它在Web内容上作为附加信息画图,在信息处理支持服务器中,附加信息管理部将Web内容的URL与注释数据的文件名关联起来,附加信息发射器依照来自信息处理终端的访问请求将与访问请求有关的Web内容以及与Web内容的URL相关联的文件名所指定的注释数据传送给信息处理终端,信息处理终端利用浏览器使Web内容和注释数据相合成起来并显示它们。 Further, characterized in that an information control system, this information control system includes at least one annotation data, as additional information on the Web content drawing, in the information processing supporting server, the additional information management unit and the URL of the Web content Note data transmission file names associated with the URL file name annotation data associated additional information transmitter in accordance with the access request from the information processing terminal to the access request related to the Web content, and the Web content is specified to the information processing terminal, the information Web processing terminal using browser allows annotation data and content-phase synthesis and display them together. 依照这种结构,即使将注释数据作为附加信息增加给了Web内容也能实现对注释数据的共享并且能在显示Web内容时再现所增加的注释数据。 With this construction, even if the annotation data added as additional information to the Web content can be shared annotation data can be reproduced and the added annotation data when displaying Web content.

此外,所述信息控制系统的特征在于,这种信息控制系统包括至少这样的数据,可在用于Web页的表单(form)中将这些数据填加成附加信息,在所述信息处理支持服务器中,附加信息管理部将Web内容的URL与在上述表单中填加的数据本身关联起来,所述附加信息发射器依照来自信息处理终端的访问请求将所填加并与Web内容的URL相关联的数据嵌进与访问请求有关的Web内容的表单并将该Web内容传给信息处理终端,所述信息处理终端用浏览器显示出其中的表单嵌入了所填加的数据的Web内容。 Further, characterized in that the information control system, the control system includes at least information which such data can be used in the form of a Web page (form) filled in the addition of additional data information in the information processing supporting server , the additional information management section above the Web URL and the form of filling associated data content itself, transmitter in accordance with the additional information access request from the information processing terminal with the filled and Web content associated with the URL the data embedded with the access request for Web content and form of the Web content to the information processing terminal, the information processing terminal browser shows a form in which the filled and embedded Web content data. 依照这种结构,即使在Web内容的表单中填加数据也能实现对所填加的数据的共享并且能按填加了上述数据的状态再现Web内容。 With this construction, even when filling in the form of Web content data can be filled and sharing of data and can increase the state of the Web content data reproduced by the fill.

而且,信息处理支持服务器还包括:一个URL列表生成器,它可生成Web内容的URL列表,其特征在于,依照来自信息处理终端的请求来增加附加信息;以及,一个URL列表,它可将生成的URL列表传给信息处理终端。 Further, the information processing supporting server further comprises: a URL list generator that generates Web content URL list, wherein, in accordance with a request from the information processing terminal to add additional information; and a URL list, which may be generated the URL list to the information processing terminal. 依照这种结构,由于可以观看其中增加了附加信息的Web内容,故在信息处理终端中,在能有选择地访问这种Web内容这一方面是有优点的。 With this construction, since the Web can view the content which adds additional information so that the information processing terminal, can be selectively access the Web content that is advantageous in this regard.

所述信息控制系统的特征在于,信息处理支持服务器中的URL列表生成器将URL列表生成为Web内容,并且,所述信息处理终端通过单击ULR列表中被提供为Web内容的预定URL而请求信息处理支持服务器获得其中增加了附加信息的Web内容。 Characterized in that the information control system, the information processing supporting server of the URL list generator URL list generated as the Web content, and the information processing terminal ULR list by clicking the Web content is provided as a predetermined URL requested information processing support server to obtain the Web content which adds additional information. 依照这种结构,在能用与访问诸如主页之类通常Web内容中的链接页相类似的简单方法访问预定Web内容这一方面是最佳的。 According to this structure, and you can access the home page and the like, such as Web content commonly linked pages similar to the simple method of accessing a predetermined Web content in this regard is the best.

此外,如果所述信息控制系统的特征在于信息处理支持服务器中的URL列表生成器能识别信息处理终端的用户并生成用户可以访问的Web内容的URL,则在能很容易地提供用于仅执行特定用户之间的协作的装置这一方面是最佳的。 Further, if the information is characterized in that the control system is an information processing supporting server of the URL list generator can identify the user of the information processing terminal and generates the Web content users can access the URL, then it can be easily provided only for performing means cooperating between a specific user in this regard is the best.

再有,如果所述信息控制系统的特征在于信息处理支持服务器中的URL列表生成器可根据一种有附加信息的Web内容来设定用户可以访问的Web内容,则可以任意设定进行协作的用户。 Further, if the feature information that the control system is a Web content in the information processing supporting server URL list generator may have additional information according to one set of users can access Web contents, you can be arbitrarily set to collaborate user.

本发明提供了一种支持协作的信息控制系统,Web内容可用于上述协作,并且,所说的协作是由多个信息处理终端来执行的,所述信息控制系统包括:上述多个信息处理终端,每个终端均通过通讯网络与Web服务器相连、均可获得Web服务器所提供的Web内容并作为工作增加用于Web内容的预定附加信息;以及,一个信息处理支持服务器,它使被信息处理终端增加给Web内容的附加信息与该Web内容的URL相关联并保留它们,所述信息处理支持服务器在从信息处理终端接收到对应于与附加信息相关的URL的访问请求时将与该访问请求相对应的附加信息返回给信息处理终端,所述信息处理终端从信息处理支持服务器接收该附加信息、从Web服务器获得带有与上述访问请求相对应的URL的Web内容并将附加信息与Web内容合成起来。 The present invention provides a control system for an information support collaboration, Web content can be used for the above cooperative, and said cooperation is performed by a plurality of information processing terminal, the information control system comprises: the plurality of information processing terminals , each terminal are connected through a communication network and a Web server, the Web server can obtain a Web content provided and the work increases as the predetermined additional information for the Web content; and, an information processing supporting server, which enables the information processing terminal increasing additional information to the Web content associated with the URL of the Web content and retain them with the information processing supporting server receives from the information processing terminal to an access request corresponding to the URL associated with the additional information with the access request returns the additional information corresponding to the information processing terminal, the information processing terminal receives the additional information from the information processing supporting server, obtained with the above-described access request corresponding to the URL of the Web content and Web content and additional information from the Web server synthesis stand up. 依照这种结构,最佳的是,能将附加信息增加给信息处理终端在不影响信息处理支持服务器的情况下所直接获得的Web内容。 With this construction, the best that can increase the additional information to the information processing terminal in a case where the Web content without affecting the information processing supporting server being obtained directly.

本发明提供了一种下述支持协作的信息处理支持服务器,Web内容可用于上述协作,并且,所说的协作是由多个信息处理终端来执行的。 The present invention provides a following support collaborative information processing supporting server, Web content can be used for the above cooperative, and said collaboration by a plurality of information processing terminals are performed. 所述信息处理支持服务器包括:一高速缓存管理器,它可依照来自信息处理终端的访问请求从连接于通讯网络的Web服务器中获得Web内容并将所获得的Web内容传给已发出访问请求的信息处理终端;以及,一会话信息控制器,它可因接收自信息处理终端的访问请求而通过信息处理终端识别会话的起点、对包括要在会话中进行处理的Web内容的URL在内的会话信息进行管理、接收由信息处理终端增加给Web内容的附加信息并在将会话信息和附加信息彼此关联起来的情况下对会话信息和附加信息进行处理。 Processing said information support server comprising: a cache manager that can be access from the information processing terminal in accordance with a request to obtain the Web content and Web content acquired from a Web server connected to the communication network access request has been issued pass and a session, a session information controller, which may be due to an access request received from the information processing terminal through the origin of the information processing terminal session identification, URL to be processed included in the session, including the Web content; the information processing terminal management information, the additional information received by the information processing terminal to increase the Web session information content and the additional information is processed and in the case where the session information and the additional information associated with each other together.

在所识别的会话中,该会话信息控制器的特征在于,如果来自信息处理终端的访问请求对应于会话信息,则所述会话信息控制器能使一个传送和接收部将包括在这个会话信息内的带有URL的Web内容以及与该会话信息相关的附加信息传给信息处理终端。 It identified in the session, wherein the session information of the controller is that, if the access request from the information processing terminal corresponding to the session information, the session information transmission and reception controller enables a unit to be included within the session information with the URL of Web content and additional information associated with the session information to the information processing terminal. 依照这种结构,访问增加有附加信息的Web内容的信息处理终端用户可共享这种附加信息,从而能参与其中使用了Web内容的协作。 According to such a configuration, the information processing have increased access to Web content additional information of the end user such additional information can be shared, so that it can participate in the use of the collaboration among Web content.

此外,该会话信息控制器的特征在于,如果在所识别的会话中获得的Web内容是带表单的Web内容且在该表单中填加的数据作为附加信息与URL相关,则所述会话信息控制器会嵌入在Web内容的表单中所填加的数据并能使一传送和接收部将Web内容传给信息处理终端。 Further, characterized in that the session control information, is obtained if the Web content in the session is identified with the form of Web content, and filling in the form data as the additional information associated with the URL, then the session control information It will be embedded in the form of Web content data and enables filled and a transmitting and receiving unit Web content to the information processing terminal. 依照这种结构,所述会话信息控制器在通过将评论填加进带表单的Web内容以响应所述评论等的方式进行协作这一方面是最佳的。 With this construction, the controller collaboration session information in this regard is the best in a review by filling into a form with a Web content in response to the comments like manner.

再有,所述信息处理支持服务器的特征在于,该信息处理支持服务器还包括一URL列表生成器,它可根据来自信息处理终端的请求生成作为增加有附加信息的Web内容的Web内容的URL列表;并且,一高速缓存管理器可将上述URL列表生成器所生成的URL列表返回给信息处理终端。 Further, the information processing supporting server is characterized in that, the information processing supporting server further comprises a URL list generator that generates a list of Web content has increased as the URL of the additional information request from the Web content according to the information processing terminal ; and, a cache manager may be the above-described URL list generator URL returns the generated list to the information processing terminal. 依照这种结构,可在信息处理终端内查看增加有附加信息的Web内容并通过与访问通常Web内容中链接页相似的简单方法访问各个增加有附加信息的Web内容。 With this construction, view Web content increased with additional information in the information processing terminal and each access to Web content increased with additional information by a simple method of accessing the Web content is generally similar to the link page. 所以,在能以简单方式参与协作这一方面是最优的。 So, in a simple way to participate in this aspect of collaboration is optimal.

本发明提供了下述信息处理终端。 The present invention provides the following information processing terminal. 因此,该信息处理终端包括:一连接部,用于在与Web服务器相连的情况下发送和接收包括Web内容在内的数据;以及,一浏览器,它能显示通过上述连接部从服务器接收的Web内容、将预定的附加信息增加给所显示的Web内容并通过连接部将Web内容传给服务器,如果接收自服务器的数据是Web内容以及作为附加信息增加给Web内容的注释数据,则所述浏览器可将Web内容和注释数据合成起来并将它们显示出来。 Thus, the information processing terminal comprising: a connecting portion for transmitting and receiving data including Web content, including in the case connected to the Web server; and a browser capable of displaying received from the server via the connecting portion Web content, the predetermined additional information addition to the Web content is displayed, and the Web content to the server through the connecting portion, if the data received from the server and the Web content is increased as the additional information to the Web content data annotation, then the the browser can be Web content and annotation data are synthesized and displayed them out. 通过这种方式,在协作时能支持将注释数据增加给Web内容或修改注释数据的工作这一方面,上述终端是一种最优的信息处理终端。 In this way, when collaborating to support the annotation data to increase or modify Web content annotation data work in this area, the terminal is an optimal information processing terminal.

此外,所述浏览器的特征在于,该浏览器通过使用文件名而获得注释数据、将Web内容和注释数据合成起来并在接收自服务器的数据是Web内容和作为附加信息增加给Web内容的注释数据的文件名的情况下显示Web内容和注释数据,并且,所述注释数据可获得自除Web服务器以外的预定存储设备。 Further, characterized in that the browser, the browser is obtained by using the file name annotation data, the annotation data and Web content data are synthesized and received from the server and the Web content is increased as the additional information to the Web content annotation annotation data and displaying Web content in the case of the file name data, and annotation data obtained from the storage device in addition to a predetermined Web server outside. 依照这种结构,由于不必在服务器上再现注释数据,故对访问的响应会变快,所以,能在更舒适环境中进行协作这一方面是最佳的。 According to such structure, since it is unnecessary in reproducing the annotation data on the server, so that access becomes faster response, it can be performed in a more comfortable environment cooperate in this regard is the best.

再有,本发明包括:一连接部,它用于在与Web服务器相连的情况下通过通讯网络发送和接收包括Web内容在内的数据;一合成处理器,它通过通讯网络获得带URL的Web内容并在通过上述连接部从服务器接收到与预定URL相关的附加信息时将Web内容与附加信息合成起来;以及,一浏览器,它能显示通过上述连接部接收自服务器的并通过上述合成处理器与附加信息合成起来的Web内容、将预定的附加信息增加给所显示的Web内容并通过连接部将Web内容传给服务器。 Further, the present invention comprises: a connecting portion, which is used to transmit and receive data including Web content via a communication network, including in the case connected to the Web server; a synthesis processor, which is obtained via a communication network with a Web URL when the content and the additional information received from the server associated with the predetermined URL by the connecting portion Web content and the additional information are synthesized; and a browser capable of displaying received from the server via the connection portion by the synthetic process additional information together with the Web content synthesis, the predetermined additional information addition to the Web content is displayed, and the Web content to the server through the connection portion.

本发明提供了下述用于支持协作的信息处理方法,Web内容可用于上述协作,并且,所说的协作是由多个信息处理终端来进行的。 The present invention provides the following method for supporting collaborative information processing, Web content can be used for the above cooperative, and he said collaboration by a plurality of information processing terminals are carried out. 所述信息处理方法包括下列步骤:将预定的附加信息增加给Web内容;使增加给Web内容的附加信息与Web内容的URL相关联并保留它们;以及,依照对应于和附加信息相关的URL的访问请求将带有URL的Web内容以及与URL相关的附加信息传给访问请求的来源。 Said information processing method comprising the steps of: adding a predetermined additional information to the Web content; enable adding additional information to the Web content associated with the URL of the Web content and retain them; and, in accordance with the additional information corresponding to the relevant URL and the access request with the URL of the Web content and additional information related to the URL passed to the source of the access request.

所述信息处理方法的特征在于,在增加附加信息的步骤中至少将用于在Web内容上画图的注释数据作为附加信息包括在其中,保留附加信息的步骤包括这样的步骤:如果附加信息是注释数据,则在接收到注释数据之后生成数据文件且使该数据文件的文件名与Web内容的URL相关联,将附加信息增加给Web内容的步骤包括这样的步骤:如果与URL相关联的信息是注释数据的文件名,则将该文件名所指定的注释数据的数据文件增加给Web内容,并且,将附加信息增加给Web内容的步骤还包括这样的步骤:在显示Web内容时将Web内容与注释数据合成起来。 The information processing method is characterized in that in the step of adding additional information for at least the drawing on the Web content annotation data included therein as additional information, additional information retained step includes the step of: if the additional information is a comment data, generating a data file after receiving annotation data and that the data file associated with the URL file name and Web content, to add additional information to the step of Web content comprising the step of: if the information associated with the URL is annotation data file name, increase the data file name specified in the annotation data to the Web content, and additional information addition step to Web content further comprises the step of: Web content and notes while displaying Web content data are synthesized. 依照这种结构,即使将注释数据作为附加信息增加给Web内容,也能在显示Web内容时再现所增加的注释数据。 Even if the annotation data to the Web content increases as additional information, the reproduction can be increased when the annotation data to display the Web content in response to such a structure.

此外,所述信息处理方法的特征在于,在增加附加信息的步骤中至少将在Web内容的表单中填加的数据作为附加信息包括在其中,所述保留附加信息的步骤包括下列步骤:如果附加信息是在上述表单中填加的数据,则将数据本身与Web内容关联起来,所述将附加信息增加给Web内容的步骤包括下列步骤:如果与URL相关的信息是在表单中填加的数据,则将在该表单中填加的数据嵌入具有这种表单的Web内容的有关地方。 Further, the information processing method is characterized in that in the step of adding additional information in the form of at least the Web content data as the filling in the additional information includes a step in which the reservation information includes the following additional steps: if the additional in the above information is a form filling data, the data itself is associated with the Web content, the Web content to be increased step comprises the additional steps of: If the URL information associated with the filling is in the form of data on local Web content, will be filling in the form data embedded with such a form. 依照这种结构,如果数据是在Web内容的表单中填加的,则可在填加了这种数据的状态下显示Web内容。 Web contents displayed in accordance with such a configuration, if the data is in the form of Web content filling, the filling may be in a state where such data.

再有,在增加附加信息的步骤之前,所述信息处理方法的特征在于还包括这样的步骤:生成带有附加信息的Web内容的URL列表,所述附加信息与保留该附加信息的步骤有关。 Further, before the step of increasing the additional information, characterized in that said information processing method further comprises the step of: generating additional information with the Web content URL list of the additional information and the additional step of reservation information concerned. 依照这种结构,所述信息处理方法在能通过引用上述URL列表而很容易地检索出其中增加有附加信息的Web内容这一方面是最佳的。 According to such a configuration, the information processing method cited in the above-described URL list can be easily retrieved Web content which adds additional information in this regard is the best.

而且,所述生成URL列表的步骤的特征在于包括这样的步骤:识别信息处理终端的用户并生成用户可以访问的Web内容的URL列表。 Further, the characteristic steps of generating a URL list comprising the step of: URL list of Web content user identification information processing terminal and generates a user can access. 依照这种结构,可仅在具体用户之间进行协作。 According to this structure, the only collaboration between a particular user.

依照本发明,设置了一存储器,该存储器存储有由计算机执行的信息处理程序,因此,计算机的输入装置可读取该信息处理程序。 According to the present invention, provided with a memory which stores an information processing program executed by a computer, therefore, the input device of the computer-readable information processing program. 存储在上述存储器内的信息处理程序是这样的信息处理程序,它能使计算机执行下列处理:根据来自信息处理终端的访问请求从与通讯网络相连的Web服务器中获得Web内容并将Web内容传给已发出访问请求的信息处理终端;通过信息处理终端接收增加给Web内容的附加信息并在使它们彼此相关联的情况保留附加信息和Web内容;以及,如果附加信息业已与根据来自信息处理终端的访问请求所获得的Web内容的URL相关联,则将附加信息增加给Web内容并将Web内容传给信息处理终端。 The information processing program stored in said memory is an information processing program that enables a computer to execute the following process: request a Web content and Web content from a Web server connected to a network and communications transmitted from the information processing terminal based on the access of has issued the information processing terminal access request; receiving increased by the information processing terminal to the additional information Web content and that they are each other where the associated retention extensions and the Web content; and, if the additional information has and in accordance with from the information processing terminal, URL associated with the Web content access request obtained, it will increase the additional information to Web content and Web content to the information processing terminal.

依照本发明,设置了一存储器,该存储器存储有由信息处理终端执行的信息处理程序,因此,信息处理终端的输入装置可读取该信息处理程序。 According to the present invention, provided with a memory which stores an information processing program executed by the information processing terminal, and therefore, the input device of the information processing terminal can read the information processing program. 存储在上述存储器内的信息处理程序是这样的信息处理程序,它能使信息处理终端执行下列处理:接收来自服务器的Web内容并显示Web内容;如果将注释数据增加给了接收自服务器的Web内容,则在显示处理之前将Web内容与注释数据合成起来;将预定的附加信息增加给所显示的Web内容;以及,将所增加的附加信息传给服务器。 The information processing program stored in said memory is an information processing program, which enables the information processing terminal to execute the processes of: receiving content from the Web server and display Web content; add notes if the data received from the server to the Web content , then the processing prior to display Web content and annotation data are synthesized; add additional information to a predetermined Web content is displayed; and, added to the additional information to the server. 因此,可将每个都能安装这种信息处理程序的所有信息处理终端均用作可执行协作的终端。 Thus, each of the information processing terminal can be installed in all information processing program that are used as the terminal may perform collaboration.

依照本发明,设置了一存储器,该存储器存储有由信息处理终端执行的信息处理程序,因此,信息处理终端的输入装置可读取该信息处理程序。 According to the present invention, provided with a memory which stores an information processing program executed by the information processing terminal, and therefore, the input device of the information processing terminal can read the information processing program. 存储在上述存储器内的信息处理程序的特征在于,它能使信息处理终端执行下列处理:通过服务器接收与预定URL相关联的附加信息;获得具有URL的Web内容,所述URL与所接收的附加信息相对应;将所获得的Web内容与附加信息合成起来;以及,显示其中合成有附加信息的Web内容。 The information processing program stored in the memory is that it enables the information processing terminal to execute the processes of: receiving predetermined additional information associated with the URL of the server; obtaining Web content with the URL, the URL of the received additional information corresponding to; the Web content and the additional information obtained are synthesized; and, wherein the synthesis of the Web content displayed additional information.

一种应用了本发明的程序传送设备的特征在于,它包括:存储装置,它用于存储一程序,该程序可使信息处理终端执行下列处理即接收来自服务器的Web内容并显示Web内容、如果将注释数据增加给接收自服务器的Web内容则在显示处理之前将Web内容与注释数据合成起来、将预定的附加信息增加给所显示的Web内容以及将所增加的附加信息传给服务器;以及,传输装置,它用于从上述存储装置中读取出所述程序并传送该程序。 Wherein an application program transmitting device of the present invention is characterized in that it comprises: a storage means for storing a program which allows the information processing terminal performs the following processes i.e., receive Web content from the server and display Web content, if add comments to the Web content data received from the server is processed prior to display Web content and annotation data are synthesized, to increase the predetermined additional information to the Web content is displayed and added to the additional information to the server; and, transmission means for reading out from said storage means and transmits the program to the program. 所以,可将每个都能从上述程序传输装置中下载并安装这种信息处理程序的所有信息处理终端均用作可执行协作的终端。 Therefore, each may be able to download and install all of the information processing terminal such information are used as the terminal processing program executable program transfer from said cooperating means.

本发明的信息控制系统包括多个信息处理终端以及一支持协作的信息处理支持服务器,Web内容可用于上述协作,并且,所说的协作是由上述多个信息处理终端来进行的,所述信息控制系统的特征在于,所述信息处理支持服务器包括:存储装置,它用于存储由所述多个信息处理终端执行的信息处理程序;以及,传输装置,它用于根据来自信息处理终端的请求从上述存储装置中读取出所述程序并传送该程序,所述程序存储在上述存储装置中并使信息处理终端执行下列处理:接收Web内容并显示Web内容;将预定的附加信息增加给所显示的Web内容;将所增加的附加信息传给信息处理支持服务器;以及,在接收到Web内容以及与该Web内容相关的注释数据时将Web内容与注释数据合成起来。 Information control system of the present invention comprises a plurality of information processing terminals, and information of a cooperating support information processing supporting server, Web content can be used for the above cooperative, and collaborative is said by the plurality of information processing terminals to a characterized in that the control system, the information processing supporting server includes: a storage means for storing the information processing program by the plurality of information processing executed by the terminal; and a transmission means for a request from the information processing terminal read out from the storage means and transmitting the program to the program, the program stored in the information processing terminal and the storage device performs the following process: receive Web content, and display Web content; the predetermined additional information to increase the Web content displayed; the additional information added to the information processing supporting server; and, upon receiving the Web content and annotation data associated with the Web content and Web content annotation data are synthesized. 依照这种结构,可将所有的信息处理终端均用作可执行上述信息控制系统所支持的协作的终端,所述信息处理终端中的每一个均可访问信息处理支持服务器并下载所述信息处理程序,而所述信息处理程序则可安装到所述多个信息处理终端的每一个终端中。 With this construction, all may be used as the information processing terminal are the terminal may perform the above-described information control system supported by the collaboration, the information processing terminal can access each of the information processing supporting server and downloads the information processing program, and the information processing program can be installed into each of said plurality of terminal information processing terminal.

图1是说明本实施例中信息控制系统的整体结构的图;图2是用于说明在将附加信息增加给WWW内容时本发明实施例的操作的流程图,该流程图示出了信息处理终端建立与信息处理支持服务器的会话的操作;图3是用于说明在将附加信息增加给WWW内容时本发明实施例的操作的流程图,该流程图示出了将附加信息增加给是工作对象的WWW内容的操作;图4是用于说明在再现增加有附加信息的WWW内容时本发明实施例的操作的流程图,该流程图示出了在访问URL列表及通常进行登录时信息处理终端建立与信息处理支持服务器的会话的操作;图5是用于说明在再现增加有附加信息的WWW内容时本发明实施例的操作的流程图,该流程图示出了将附加信息增加给WWW内容及再现该附加信息的操作;图6是用于说明在再现增加有附加信息的WWW内容时本发明实施例的操作的流程图,该 FIG 1 is a diagram illustrating the overall configuration of the information control system of the embodiment according to the present embodiment; FIG. 2 is a view for explaining when adding additional information to the WWW flowchart illustrating operation of the present invention embodiment, illustrating the flow of the information processing operation of the information processing terminal establishes a session support server; FIG. 3 is a flowchart illustrating the operation of the embodiment when adding additional information to the WWW SUMMARY embodiment of the present invention, the flowchart shows the additional information to increase the work operation of the WWW content object; FIG. 4 is a flowchart illustrating the operation of the embodiment in reproducing the content with additional information increases WWW embodiment of the present invention, illustrating the flow of the information processing when accessing the URL list and typically login terminal establishes a session with the operation information processing support server; FIG. 5 is a flowchart illustrating the operation of the embodiment in reproducing the content with additional information increases WWW embodiment of the present invention, which illustrates the process of adding additional information to the WWW and a content reproducing operation of the additional information; FIG. 6 is a view for explaining an increase in reproducing the content with additional information WWW flowchart illustrating operation of one embodiment of the present invention, the 程图示出了访问WWW内容以生成URL列表的操作;图7是用于说明访问权限控制表的结构的图;图8是用于说明URL附加数据控制表的结构的图;图9是用于说明状态列表的结构的图;图10是用于说明将UAI映射成会话ID的表的结构的图;图11是这样的图,它示出了处于用户输入了附加信息状态下的WWW内容(Web页)的实例;图12是这样的图,它示出了URL附加数据控制表中包括与图1的会话有关的信息在内的登记信息的实例;图13是这样的图,它示出了根据图12的URL附加数据控制表生成的URL列表的实例;以及图14是用于说明通常的协作技术的图。 Cheng illustrates the operation accesses the WWW content to generate a list of URL; FIG. 7 is a diagram illustrating a configuration of access control table for describing; FIG. 8 is a diagram showing a configuration of a control URL additional data table for describing; FIG. 9 is in a state diagram illustrating the configuration list; FIG. 10 is a table mapping UAI to the session ID of the configuration of FIG.; FIG. 11 is a graph, showing in additional information input by the user under a state of WWW content (Web page) of example; FIG. 12 is a graph showing an example of registration information of the URL includes additional data information in the control table relating to the session including the FIG. 1; FIG. 13 is a graph which illustrates an example of a control table of FIG URL additional data generated URL list 12; and FIG. 14 is a view for explaining a conventional collaboration technique.

以下根据附图所示的实施例详细说明本发明。 The present invention is described in detail below according to embodiments illustrated in the drawings.

图1是说明本实施例中信息控制系统的整体结构的图。 FIG 1 is a diagram illustrating the overall configuration of the information control system embodiment according to the present embodiment. 在该图中,标号100表示信息处理支持服务器。 In the figure, reference numeral 100 denotes an information processing supporting server. 信息处理支持服务器100包括TCP/IP网络110并与诸如因特网之类的通讯网络400相连。 The information processing server 100 includes a support and connected to the TCP / IP network 110 and the communication network such as the Internet 400. 标号200表示信息处理终端。 Reference numeral 200 denotes an information processing terminal. 信息处理终端200包括TCP/IP网络210并与信息处理支持服务器100相连。 And the information processing terminal 200 is connected includes a TCP / IP network 210 to the information processing supporting server 100. 在这一实施例中,由于假定多个用户共享增加给WWW内容的信息(以下将这种增加的信息称为附加信息),所以,实际上存在有多个信息处理终端。 In this embodiment, since it is assumed to increase to multiple users to share information WWW content (hereinafter referred to as added information such additional information), so that there are a plurality of information processing terminals. 然而,由于相应的信息处理终端有相同的配置,故在图1中只示出了一个信息处理终端200。 However, since the respective information processing terminal have the same configuration, it is shown only the one information processing terminal 200 in FIG. 此外,信息处理终端200和信息处理支持服务器100可通过通讯网络400相连。 Further, the information processing terminal 200 and the information processing supporting server 100 may be connected via a communication network 400. 标号300表示WWW服务器。 Reference numeral 300 WWW server. WWW服务器300与通讯网络400相连并存储有WWW内容(主页等)。 WWW server connected with the communication network 400 and 300 stores WWW content (home page). 信息处理终端200可通过信息处理支持服务器100访问存储在WWW服务器300中的WWW内容。 WWW content the information processing terminal 200 is the information processing supporting server 100 accesses stored in the WWW server 300 through.

信息处理支持服务器100包括Web服务器120、在Web服务器120上运行的服务器应用程121、高速缓存管理器122、URL列表生成器123和URL列表选择器124、会话管理器130、UAI管理器140以及访问权限检查器150。 The information processing supporting server 100 includes a Web server 120, server application 121 running on the Web server 120, cache manager 122, the URL list generator 123 and a URL list selector 124, session manager 130, UAI manager 140 and access checker 150. 此外,信息处理支持服务器100包括:作为用于信息处理的表的访问权限控制表161,它用于控制用户的访问权限;URL附加数据控制表162,它用于对增加给WWW内容的附加信息进行控制;以及,状态表163,它用于设置用户可访问的WWW内容的状态。 Further, the information processing supporting server 100 includes: a table as the access permission information processing control table 161, which is used to control the user's access rights; URL additional control data table 162, which is used to increase the additional information to the WWW content control; and a status table 163, state that for WWW content accessible to the user settings. 此外,可用具有通讯功能的诸如个人计算机或工作站之类的普通计算机系统来实现信息处理支持服务器100。 In addition, the computer system can be used, such as a general personal computer or workstation or the like having a communication function to an information processing supporting server 100. 所以,尽管作为硬件配置在附图中未作说明,但是,信息处理支持服务器100包括CPU、存储器、诸如硬盘驱动器之类存储有在CPU上运行的程序和诸如上述多种表之类数据的外部存储设备、以及用于将信息处理支持服务器100连接于通讯网络400的连接接口,所述信息处理支持服务器100还可根据需要包括诸如键盘等输入设备以及诸如显示器等输出设备。 Therefore, as the hardware configuration although not illustrated in the drawings, however, the information processing supporting server 100 includes a CPU, a memory, such as a hard drive or the like and is stored outside of the plurality of data tables or the like running on the CPU, such as storage devices, and support for the information processing server 100 is connected to a communication network connection interface 400, the information processing supporting server 100 may also be included as desired such as a keyboard input device, and an output device such as a display.

如下所述,在Web服务器120上运行的服务器应用程序121支持多个信息处理终端200通过安装在信息处理终端200上客户应用程序220所进行的WWW内容的协作。 As described below, the server application running on a Web server supports 120,121 through a plurality of information processing terminal 200 mounted in a collaborative WWW content the information processing terminal 200. The client application 220 performed. 此外,服务器应用程序121能通过来自信息处理终端200的访问请求而识别会话的开始、用访问权限检查器150检查用户的访问权限并通过UAI管理器140获得UAI(用户访问标识)。 Further, the server application 121 via the access request from the information processing terminal 200 identifying a beginning of the session, and obtain the UAI (access user identity) with the Access rights checker 150 checks the user manager 140 via the UAI.

在将附加信息增加给信息处理终端200内的预定WWW内容时,高速缓存管理器122对所增加的附加信息进行管理。 When adding additional information to the WWW content within a predetermined information processing terminal 200, the cache manager 122 to manage the additional information is increased. 此外,在这一实施例中,假定附加信息是在表单中填加的数据以及注释数据。 Further, in this embodiment, it is assumed the additional information is in the form filling and data annotation data. 这里,“表单”指在“WWW内容中可通过提供预定的字段来填加文本数据的对象”,“提交”是指“将在上述表单中填加的数据传给Web服务器120”。 Here, "sheet" means "WWW content objects may be added to fill the text data by providing a predetermined field", "Submit" means "to form the above filling of data to a Web server 120." 此外,“注释数据”是指“以可视方式增加给由浏览器所显示的WWW内容的图形数据”。 Further, "annotation data" means "visually increase the WWW content to the graphics data displayed by the browser." 因此,通过增加注释数据,可在不修改WWW内容的数据本身的情况下以可视的方式进行画图。 Thus, by increasing the annotation data, modify the data may not be drawing WWW content to visually case itself. 在这些附加信息中,在表单中填加并提交的数据(以下称为表单数据)保留在高速缓存管理器122内。 In these extensions, the filling and filed in the form of data (hereinafter referred to as form data) retained in the cache manager 122. 再有,注释数据在高速缓存管理器122的控制下保留在会话管理器130内。 Furthermore, the annotation data retained within the session manager 130 under the control of cache manager 122.

在这一实施例中,用URL附加数据控制表162来管理附加信息。 In this embodiment, the URL of the additional control data table 162 to manage the additional information. 在服务器应用程序121通过来自信息处理终端200的访问请求识别出会话开始时,高速缓存管理器122就生成URL附加数据控制表162。 In the server application 121 to access from the information processing terminal 200 identifies a request at the beginning of the session, the cache manager 122 generates additional data URL control table 162. 因此,如图8所示,将会话ID、用户登录ID、执行会话的日期和时间、诸如URL之类的信息、附加信息以及作为工作对象的WWW内容的事务名登记到URL附加数据控制表162的各行内。 Thus, as shown, the session ID, a user login ID 8, the date and time for the session, such as a URL or the like of the registered information, and additional information as the WWW content of the work object name to the transaction data control table 162 additional URL within each row. 这里,“会话ID”是指“用于指定信息处理支持服务器100所支持的会话的ID信息”。 Here, "session ID" means "for specifying the information processing supporting server supports session ID information 100." “登录ID”是指“指定用户的ID信息”。 "Login ID" means "the specified user ID information." 如果增加表单数据,就将该表单数据本身登记为附加信息。 If the increase in the form data, the form data itself is registered as additional information. 此外,如果增加注释数据,则仅登记该注释数据的文件名,并将该注释数据保留在会话管理器130内。 Further, if the annotation data increases, only the file name of the registered annotation data, the annotation data and retained within the session manager 130. 通过这种方式,尽管在本实施例中仅例举出了表单数据和注释数据,但可以通过使用除表单数据和注释数据以外还能管理其它对象的样式(style)由高速缓存管理器122将多种数据增加为附加数据。 In this manner, although in the present embodiment include only the form data and annotation data, but can also be managed by using the other objects other than the form data and annotation data pattern (style) of the cache manager 122 a variety of data increase as additional data. 而且,在将附加数据增加给通向同一URL(WWW内容)的原始目的地且随后以刷新的方式进行工作时,可以通过将这时的工作名登记为事务名而很容易地识别附加信息处于那一个层次上。 Also, when adding additional data to lead to the same URL (WWW content) of original destination and then to refresh the way to work, then work through the name registered as the transaction name and easily identify additional information in that on one level.

URL列表生成器123可生成WWW内容的URL列表,其中根据来自信息处理终端200的请求通过CGI程序增加附加信息。 URL list generator 123 may generate a list of content WWW URL, where add additional information to a request from the information processing terminal 200 by the CGI program. 如图13所示,例如用HTML格式将URL列表生成为WWW内容。 13, for example, the WWW URL list content generated as HTML format. 因此,通过如下所述那样在信息处理终端200上显示URL列表,可以通过单击预定的URL来访问该URL的WWW内容。 Thus, as the URL list displayed on the information processing terminal 200 as described below, the contents of the WWW can be accessed by clicking the URL of a predetermined URL.

URL列表生成器123可识别信息处理终端200的发出URL列表生成请求的用户并通过仅使得用户可以访问的WWW内容成为一对象而生成URL列表。 URL list generator 123 may identify the user sends a URL list information generation request processing terminal 200 and become the object only by such a user can access the contents of the WWW URL list generated. 在这一实施例中,状态列表163用于确定在生成URL列表时用户可以访问的WWW内容。 In this embodiment, the status list 163 for determining the content of WWW URL list when generating the user can access. 状态列表163可在事先生成并存储在信息处理支持服务器100中的未示出的存储设备内。 Status list 163 may be generated in advance and stored in the storage device 100 (not shown) of the information processing supporting server. 然后,通过在URL列表生成器123生成URL列表时引用状态列表163,可以根据登录的用户来限制所列出的URL。 Then, when the reference URL list generator 123 generates a URL list status list 163, the URL listed may be limited according to a user's login.

如图9所示,将诸如用户登录ID、WWW内容的URL(指定的URL)、顾客ID、开始会话的日期和时间等之类的信息登记到状态列表163的各行内。 9, such as a user login ID, URL (specified URL) WWW content, customer information registration ID, date and time of beginning of the session the like to the status list 163 for each row. 然后,可设置以下状态:仅列出URL,在这种状态下,就具有预定登录标识的的用户而言,对每个用户都作登记;列出仅在各个具有登记了的顾客ID的用户增加附加信息时涉及的URL;仅列出在登记的日期和时间开启会话的URL等。 Then, the following states may be provided: list only URL, and in this state, the user having a predetermined login ID terms, for each user for registration; listed in each user having only the client ID is registered URL involved when adding additional information; URL lists only the open session, and the like at the time of registration date. 而且,将上述状态任意组合起来也可决定要列出的URL。 Further, any combination of the above state can be decided to be listed URL. 因此,可设置这样的状态即仅列出满足上述所有状态的URL或者设置这样的状态即列出在URL满足任何一种状态的情况下的URL等等。 Thus, a state can be provided only to satisfy the above lists i.e. URL for all states, or a state that is set in the case where URL listed URL satisfies a condition of any of the like.

URL列表选择器124可从URL列表生成器123生成的URL列表中获得信息处理终端200所选定的WWW内容。 URL list selector 124 can obtain the selected information processing terminal 200 WWW URL list content from the URL list generator 123 generates. 然后,URL列表选择器124引用高速缓存管理器122生成的URL附加数据控制表162、在登记了用于WWW内容的附加信息的情况下将附加信息增加至WWW内容并将WWW内容发送给信息处理终端200。 Then, URL list selector 124 references the additional URL data cache control table 162 of the manager 122 generates, in a case where additional information is registered for the WWW content to add additional information to the WWW content transmission and WWW content to the information processing terminal 200. 如果所获得的WWW内容是带表单的WWW内容并且在该表单中填加的数据被登记为附加信息,那么,URL列表选择器124就将上述数据嵌进WWW内容的相应表单中,以便将该WWW的内容发送给信息处理终端200。 If the WWW WWW content is obtained with a form and content in the form of filling data is registered as additional information, then, URL list selector 124 will form a respective said data embedded WWW content, for the the WWW content to the information processing terminal 200. 此外,如果注释数据的文件名被登记为WWW内容的附加信息,则URL列表选择器124将文件名增加给WWW内容,以便将该WWW内容发送给信息处理终端200。 Further, if the file name of the annotation data is registered extensions for the WWW content, the URL list selector 124 to increase the content of the file name to the WWW, the WWW content to send to the information processing terminal 200. 再有,如果需要的话,URL列表选择器124使得会话管理器130再现与上述文件名相对应的注释数据并将该注释数据发送给信息处理终端200。 Further, if desired, URL list selector 124 so that the annotation data 130 reproduced above file name corresponding to the session manager and transmits the annotation data to the information processing terminal 200.

如图1所示,会话管理器130包括一会话管理部131以及注释再现器132。 1, the session manager 130 comprises a session management unit 131, and 132. Note reproduction. 会话管理部131将会话ID分配给每个会话。 The session management unit 131 the session ID is assigned to each session. 然后,会话管理部131使得高速缓存管理器122保留所分配的会话ID并将会话ID与如以下所述那样从UAI管理器140中给出的UAI结合起来。 Then, the session management unit 131 so that the cache manager 122 to retain the allocated session ID and the session ID in combination with the above given UAI as the following from the manager 140 UAI. 此外,在信息处理终端200将注释数据增加给WWW内容时,会话管理部131就生成一注释数据文件170以保留注释数据。 Further, the information processing terminal 200 in the annotation data to the WWW content increases, the session management part 131 generates a data file annotation 170 to retain the annotation data. 在URL列表选择器124指令将注释数据增加给WWW内容时,注释再现器132从会话管理部131生成的注释数据文件170中读取出注释数据并模拟注释的出现以便将其结果发送给信息处理终端200。 When URL list selector 124 commands the WWW content to increase the annotation data, the annotation reproducer 132 131 generated from annotation session management unit 170 reads the data file and simulate annotation data comments appears to send the result to the information processing terminal 200.

UAI管理器140根据来自服务器应用程序121的请求在会话开始时给出一新的UAI。 UAI manager 140 gives a new UAI at the session start request from the server application 121. 如上所述,访问权限检查器150根据服务器应用程序121的请求检查信息处理终端200的试图进行访问的用户的访问权限。 As described above, access checks 150 the user attempts to access based on the access request check the information processing terminal 121, the server application 200. 在这一实施例中,事先生成访问权限控制表161,以便将其存储在信息处理支持服务器100中的未示出的存储设备内。 In this embodiment, the previously generated control access table 161, so as to be stored in the information processing supporting server 100 is not shown within the storage device. 如图7所示,将指定用户的登录ID、口令以及访问权限的合法性条件登记在访问权限控制表161的各行内并使它们彼此相关联。 As shown in FIG 7, the legitimacy of the conditions specified user's login ID, password, and access rights registered in the access control table 161 in each row and associated with each other. 由此,访问权限检查器150引用访问权限控制表161以便根据所登记的与发出访问请求的用户的登录ID相对应的口令和合法性条件判断用户是否有访问权限。 Thus, access checks 150 references Access Control Lists 161 to determine whether the user has access to the user according to the registration access request is issued corresponding to the login ID and password legitimacy conditions.

信息处理终端200包括客户应用程序220和Web浏览器230。 The information processing terminal 200 includes a client application 220 and Web browser 230. 此外,可用诸如嵌有计算机的电视机之类的多种家用电器、游戏机、诸如蜂窝电话和电子记事本之类的便携式信息设备中的一种以及带通讯功能的其它信息终端设备和诸如个人计算机、工作站、笔记本计算机之类的通用计算机系统或它们的组合来实现信息处理终端200。 Further, there can be used such as a computer embedded in a variety of household appliances like television sets, game machines, portable information devices such as cellular telephones and electronic organizers or the like, and other information in a terminal device with communication function such as a personal and computer, a workstation, a general purpose computer system, a notebook computer or the like, or a combination thereof to achieve the information processing terminal 200. 所以,尽管作为硬件配备未附图中作出说明,但信息处理终端200包括CPU、存储器、诸如显示器之类用于显示Web页的显示装置、诸如键盘和鼠标之类用于将附加信息增加给显示在显示装置上的Web页的输入设备以及用于将信息处理终端200连接于通讯网络400的连接接口。 Therefore, although the drawings are not equipped with hardware as an explanation, but the information processing terminal 200 comprises a CPU, a memory, a display device such as a Web page for displaying a display or the like, such as a keyboard and a mouse is used to display additional information addition Web pages displayed on the input device and means for the information processing terminal 200 is connected to a communication network connection interface 400.

客户应用程序220可实现与WWW内容有关的协作,这种协作是在信息处理支持服务器100中的服务器应用程序121与另一个信息处理终端200之间进行的。 Client application 220 may be implemented in collaboration with the associated WWW content, which is a collaboration server application in the information processing supporting server 100 and another information processing terminal 121 200. 具体地说,客户应用程序220打开一协作Web窗口221,在该窗口内,将用于进行协作的Web页显示到显示装置的显示屏上。 Specifically, the client application 220 opens a window 221 Web Collaboration, within the window, for collaboration Web page displayed on the display device. 此外,客户应用程序220将用于能很容易地输入命令的工具条222显示到显示屏上,所述命令用于使用信息处理支持服务器100所提供的各种功能。 In addition, the client application 220 for a toolbar can be easily input commands to display on the display screen 222, the command for the various functions of the information processing supporting server 100 is provided. 工具条222通过将用于使用信息处理支持服务器100所提供的诸如执行注释及指令生成URL列表之类的功能的命令汇集起来而以工具钮的形式提供这些命令。 Annotation toolbar and used for instruction execution, such as information processing supporting server 100 generates a command function provided by the URL list like pooled and these command buttons in the tool 222. 用户可通过单击工具条222内的代表预定功能的工具钮而使用各个功能。 The user can click representing a predetermined function of the tool in the tool bar buttons 222 used by the respective functions. 此外,工具条222支持用户在Web页上输入命令和操作,所以,如果可用另一种方法提供类似的功能(例如,使用协作Web窗口221中的菜单),则工具条222就不是独立的组件。 In addition, the tool bar 222 enables users to input commands and actions on the Web page, so if another method usable to provide similar functionality (e.g., Web Collaboration using the menu window 221), the tool bar 222 is not a separate component . 客户应用程序220事先安装在信息处理终端200内或在与另一个信息处理终端200进行协作时下载自信息处理支持服务器100。 The client application 220 installed in advance in the information processing terminal 200, or downloaded from the information processing supporting server 100 is in collaboration with another information processing terminal 200.

Web浏览器230打开显示装置的显示屏上的Web窗口并按Web页的形式显示WWW内容。 Web browser to open a Web window 230 on the display screen of the display device to display a Web page in accordance WWW content. 尽管这可在没有任何协作的情况下用于引用普通的Web页,但可在开始协作之前用这种情况来使信息处理支持服务器100检查访问权限、下载客户应用程序220并继承预定的设置集。 While this can be used to refer to ordinary Web pages without any collaboration of cases, but before the start of cooperation in this case to make the information processing support server 100 checks access permissions, download the client application 220 and inheriting a predetermined set of settings . 所以,如果这些可用其它方法(例如提供热键)来实现,则Web浏览器230不是独立的组件。 Therefore, if using other methods (e.g. hotkeys) is achieved, the browser 230 is not a separate component Web.

以下说明上述实施例的操作。 The following operation of the above described embodiments. 此外,在这个操作实例中,例举出了将本实施例的信息控制系统应用于呼叫中心的情况,并说明这样一种情况的操作,这种情况是:顾客用预定的WWW内容(Web页)将问题发送给作为呼叫中心内的咨询员的代理人,该代理人回答上述问题。 Further, in this operation example, an example of the case where the information control system of the present embodiment is applied to the call center, and the instructions in such a case, this situation is: the customer with a predetermined WWW content (Web page ) send your inquiry as an agent of counselors in the call center, the agent to answer these questions. 所以,作为上述操作,存在有顾客将包括问题在内的附加信息增加给WWW内容的操作以及代理人再现已由顾客增加了附加信息的WWW内容。 Therefore, as the operation, there is a problem, including the customer including adding additional information to the WWW content playback operation by the customer and the agent increases the WWW content of the additional information.

首先用图2和3所示的流程图来说明将附加信息增加给WWW内容时的操作。 First, using the flowchart shown in FIGS. 2 and 3 will be described operation of the additional information addition to the WWW content. 这种操作从慨略分类的角度说包括信息处理终端200建立与信息处理支持服务器100的会话的操作(图2所示的步骤201至209)以及这样的操作即:信息处理终端200执行将附加信息增加给WWW内容的工作(图3所示的步骤210至216),WWW内容是所述工作的对象。 This operation generous slightly from the classification point of view includes an operation 200 establishes a session with the information processing supporting server of the information processing terminal 100 (step shown in FIG. 2 201-209) and such an operation that is: the information processing terminal 200 performs additional increase the information content of the work to the WWW (step 3210 to FIG. 216), WWW content of the work object.

首先,作为顾客的用户(以下称为顾客用户)用信息处理终端200中的Web浏览器230以及TCP/IP网络210将登录ID发送给信息处理支持服务器100(步骤201)。 First, as the customer user (hereinafter, referred to as user customer) using a Web browser 200 of the information processing terminal 230 and the TCP / IP network 210 transmits the login ID to the information processing supporting server 100 (step 201). 具体地说,例如,就提供WWW内容以便进行信息处理支持服务器100上的登录而言,顾客用户访问用于从信息处理终端200中进行登录的WWW内容,以便输入登录ID。 Specifically, for example, provides WWW content to log on the information processing supporting server 100, the user accessing a customer registered in a WWW content from the information processing terminal 200 to input login ID.

然后,在通过TCP/IP网络110接收登录ID时,信息处理支持服务器100中的服务器应用程序121使访问权限检查器150检查顾客用户的访问权限(步骤202)。 Then, upon receiving the login ID by the TCP / IP network 110, 100 in the information processing supporting server 121 that the server application access checker 150 checks a user's access to the customer (step 202). 访问权限检查器150如上所述那样引用访问权限控制表161,以检查有登录ID的顾客用户是否有访问权限。 Access inspector cited 150 as described above, Access Control Lists, 161, to check the login ID of the customer user has access. 然后,如果未能验证访问权限,服务器应用程序121执行出错处理并停止进行处理。 Then, if access could not be verified, the server application 121 to perform error processing and stops processing. 如果验证了顾客用户的访问权限,则服务器应用程序121请求UAI管理器140获得新的UAI(步骤203)。 If the customer to verify the user's access rights, the server application 121 requests the UAI manager 140 obtains a new UAI (step 203). 再有,服务器应用程序121将所获得的UAI置给HTTP甜饼(cookie)。 Furthermore, the application server 121 will UAI obtained to set HTTP cookies (cookie).

再次,信息处理支持服务器100启动信息处理终端200中的客户应用程序220(步骤204)。 Again, the client application in the information processing supporting server 100 starts the information processing terminal 200, 220 (step 204). 这时,如果在信息处理终端200中没有客户应用程序220。 At this time, if no client application 220 in the information processing terminal 200. 则信息处理支持服务器100将客户应用程序220传给信息处理终端200,以便安装和启动客户应用程序220。 The information processing supporting server 100 to the client application 220 to the information processing terminal 200, in order to install and start the client application 220. 因此,客户应用程序220会打开信息处理终端200的显示装置的显示屏上的协作Web窗口221,以显示工具条222。 Thus, the client application 220 opens a window on the display screen collaboration Web display device 200 of the information processing terminal 221 to display a tool bar 222. 此外,客户应用程序220从HTTP甜饼中获得UAI,以便通过将该UAI用作参数而将连接请求发送给信息处理支持服务器100中的会话管理部131(步骤205)。 In addition, the client application 220 to obtain the cookie from the HTTP UAI, and sends a connection request to the session management section 100 to the information processing supporting server 131 (step 205) as a parameter by the UAI.

此后,信息处理支持服务器100中的会话管理部131将唯一的会话ID分配给接收到的连接请求的UAI并将一对UAI和会话ID通知给高速缓存管理器122(步骤206)。 Thereafter, the session management unit 100 in the information processing supporting server 131 will be assigned a unique session ID to the received connection request and notifies one pair UAI UAI to the session ID and the cache manager 122 (step 206). 高速缓存管理器122保留所接收到的该对UAI和会话ID并根据这一信息生成URL附加数据控制表162(步骤207)。 The UAI to the session ID and the cache manager 122 retains the received additional data, and generates a URL control table 162 (step 207) based on this information. 高速缓存管理器122生成一个将UAI与会话ID关联起来并示于图10中的表且将该表存储到未示出的存储设备中。 Cache manager 122 will generate a UAI associated with the session ID and the table shown in FIG. 10 and the table stored in the storage device not shown. 此外,在将所述一对UAI和会话ID通知给高速缓存管理器122之后,会话管理部131将会话ID传给信息处理终端200中的客户应用程序220(步骤208)。 After the client application and one pair UAI session ID is notified to the cache manager 122, session management unit 131 a session ID to the information processing terminal Furthermore, in the 200 to 220 (step 208).

信息处理终端200中的客户应用程序220通过将从信息处理支持服务器100中的会话管理部131中接收到的会话ID用作参数而重新将连接请求发给会话管理部131,以建立与信息处理支持服务器100的会话(步骤209)。 Client application 220 is received by the session management unit 131, 100 from the information processing supporting server session ID as a parameter in the information processing terminal 200 re-connect request to the session management section 131 to establish an information processing server 100 supports session (step 209).

由于有上述操作,故能在信息处理支持服务器100与信息处理终端200之间建立会话,从而完成了准备操作,这种准备操作用于附加信息,该信息被增加给信息处理终端200中的WWW内容并在信息处理支持服务器100中接受管理。 Due to the above operation, it can be established between the information processing terminal 100 and the information processing supporting server session 200, thereby completing the preparation operation, a preparation operation for this additional information, this information is added to the information processing terminal 200 the WWW and accept management in the information processing support server 100.

随后,客户应用程序220通过经由信息处理支持服务器100来自信息处理终端200的操作获得在其中进行工作的WWW内容,以便将WWW内容显示到协作Web窗口221(步骤210)中。 Subsequently, the client application 220 by content obtained in which the WWW work via the operation from the information processing terminal 200 information processing supporting server 100, so as to cooperate Web WWW content display window 221 (step 210). 然后,顾客用户输入附加信息(步骤211)。 Then, the customer user to enter additional information (step 211). 具体地说,顾客用户例如填写表单中的字段、单击单选钮(radio)、输入注释数据等。 Specifically, for example, the user customers to fill in a form field, click the radio button (radio), enter comments and other data. 可以使用设置或工具条222中工具钮的功能以输入注释数据。 You may be used provided the tool or tool bar button 222 functions to input the annotation data. 考虑顾客用户询问代理人的情况,可通过注释进行画出诸如箭头和圆之类的图形以及将问题的内容填加进表单内的工作,所述图形指向可提供的地方。 Considering the customer asks the user agent, such as graphics can draw arrows and circles and the like as well as the contents of issues into the work of filling in the form via the comment, pointing to where the graphics available. 此外,还可通过注释进行将备忘录写进预定WWW内容的工作,所述备忘录用于在他/她或指定用户之间交换信息。 Further, the written memo may be predetermined by the WWW content annotation work, between the memo for his / her or the specified user to exchange information.

此外,如果将注释数据输入为附加信息,则顺序地将注释数据发送给信息处理支持服务器100。 Further, if the additional information input annotation data, the annotation data sequentially transmitted to the information processing supporting server 100. 在信息处理支持服务器100中,会话管理部131将所接收到的注释数据包保留到存储器中(步骤212)。 In the information processing supporting server 100, the session management unit 131 to the packet received annotation data retained in the memory (step 212).

在完成了附加信息的输入时,顾客用户执行验证输入附加信息的工作(步骤213)。 Upon completion of the input of additional information, the user performs customer authentication additional information input operation (step 213). 具体地说,如果在WWW内容的表单中存在有提交钮,则顾客用户就单击该钮。 Specifically, if there is content in the form of WWW have submitted button, then click on the button user customers. 此外,顾客用户可单击结束注释并设置在工具条222中的工具钮。 In addition, the customer end user can click the comment and set the Toolbar button 222.

如果提交在表单中填加的数据,则信息处理支持服务器100中的高速缓存管理器122将表单数据登记到URL附加数据控制表162内。 If the submitted form filling data 100 in the information processing supporting server cache manager 122 to register the form data into the control data table 162 additional URL. 然后,高速缓存管理器122通知会话管理部131。 Then, the cache manager 122 notifies the session management unit 131. 此外,如果输入了结束注释的命令,则信息处理支持服务器100中的会话管理部131会生成注释数据文件170,以便不仅保留注释数据而且将其文件名登记到URL附加数据控制表162内。 Further, if the end of the annotation command is input, the session management unit 131 100 in the information processing supporting server generates annotation data file 170, and annotation data in order to retain only the file name is registered to the control table 162 URL additional data. 此外,由于会话管理部131总是带有作为参数的会话ID,故可以根据会话ID将所述文件名登记到URL附加数据控制表162的相应记录内。 Further, since the session management unit 131 always with session ID as a parameter, it is possible to register a file name according to the session ID to the URL of the corresponding additional data recording control table 162.

如果输入事务名,则信息处理终端200中的客户应用程序220在显示屏上显示出用于输入事务名的面板,从而顾客用户可在该面板上输入事务名(步骤214)。 If you enter a transaction name, the client application 200 the information processing terminal 220 displays on the display screen for the transaction name input panel, so that the user can enter the name of the transaction the customer (step 214) on the panel. 然后,通过单击OK钮或类似按钮,信息处理终端200可将所述事务名发送给信息处理支持服务器100。 Then, 200 may transmit button by clicking the OK button or the like, the transaction name of the information processing terminal to the information processing supporting server 100. 在接收到了事务名时,信息处理支持服务器100中的高速缓存管理器122将事务名登记到URL附加数据控制表162内(步骤215)。 Upon receiving the name of the transaction, the information processing supporting server 100. The cache manager 122 to register the name of the transaction (step 215) 162 URL additional data control table.

此外,如果在WWW内容的表单中存在有用于输入事务名的字段,则顾客用户还可以在步骤211输入事务名。 Further, if the content is present in the form WWW has field for entering the name of the transaction, the customer 211 can enter a user name in the transaction step. 在这种情况下,当在步骤213中验证了输入附加信息时,就将事务名登记到URL数据控制表162内。 In this case, when the authentication input additional information In step 213, the transaction name will be registered in the URL data control table 162.

最后,顾客通过单击工具条222中的退出工具钮而退出,以便断开信息处理终端200与信息处理支持服务器100的连接(步骤216)。 Finally, the customer by clicking the toolbar button 222 to exit the tool and exits to disconnect the information processing terminal 200 is connected to the information processing supporting server 100 (step 216). 由此,关闭会话,并将增加给信息处理终端200中的WWW内容的附加信息存储到信息处理支持服务器100内。 Thus, the session is closed, and increasing the WWW content to the information processing terminal 200 in the additional information stored in the information processing supporting server 100.

以下用图4至6的流程图说明再现其中增加有附加信息的WWW内容的操作。 The following flow chart of Fig. 4 to 6 illustrate the reproduction increasing contents WWW operation wherein additional information. 在这一实施例中,如果信息处理支持服务器100存储有附加信息且信息处理终端200发出一访问请求,该请求对应于与附加信息相关的URL,那么,就将带有该URL的WWW内容以及与该URL相关的附加信息从信息处理支持服务器100发送给信息处理终端200。 In this embodiment, if the sent information processing supporting server 100 stores additional information and the information processing terminal 200 an access request, which corresponds to the additional information associated with the URL, then it will be with the contents of the WWW URL and additional information related to the URL is transmitted to the information processing terminal 200 from the information processing supporting server 100. 所以,依照使用样式的不同,如果在信息处理终端200通过信息处理支持服务器100获得预定的WWW内容时信息处理支持服务器100存储了WWW内容的附加信息,那么,就还能在将附加信息增加给WWW内容之后将WWW内容传给信息处理终端200。 Therefore, according to the use of different styles, if the information processing terminal 200 at a predetermined WWW content 100 obtained by the information processing supporting server information processing supporting server 100 stores the additional information of the WWW content, then they will also add additional information to the after the WWW content WWW content to the information processing terminal 200. 以下就呼叫中心的应用对这样的操作进行说明,该操作是从URL列表中选出一URL,因此,代理人可有选择地访问该代理人应涉及的WWW内容即其中增加有诸如问题之类附加信息的WWW内容。 Hereinafter, this operation will be described call center application, the selected operation is a URL from the URL list, and therefore, the agent can be selectively accesses the WWW content to be directed to the agent, i.e. wherein there is a problem such as an increase or the like WWW content additional information.

作为信息处理终端200访问URL列表的方法,可提供多种方法。 As a method for the information processing terminal 200 accesses the URL list may be provided a variety of methods. 但是,在这里作为一个典型实例,将说明一种用于以与普通登录相类似的方式登录信息处理支持服务器100的方法以及用于访问其中生成有URL列表的WWW内容的方法。 However, here as a typical example, it will be described as an ordinary log for a similar manner login information processing supporting server 100 and a method for generating a method wherein the content of the WWW URL list of access.

以下用图4和图5说明以与普通登录相类似的方式访问URL列表的操作。 The following instructions in the ordinary manner similar access login URL list with Figures 4 and 5. 从概略分类的角度看,所述操作包括下列操作:信息处理终端200建立与信息处理支持服务器100的会话(图4所示的步骤301至309);以及,信息处理终端200执行将附加信息增加给WWW内容并再现出该WWW内容的工作,所述WWW内容是上述工作的对象(图5所示的步骤310至320)。 From the perspective schematic classification, the operation comprises the following operations: the information processing terminal 200 establishes a session with the information processing supporting server 100 (step shown in FIG. 4 301-309); and the information processing terminal 200 executes increases extensions to the WWW content and reproduces the content of the work WWW, the WWW content such work object (FIG. 5 steps 310-320).

首先,代理人用信息处理终端200中的Web浏览器230以及TCP/IP网络210将登录ID发送给信息处理支持服务器100(步骤301)。 First, the agent 210 transmits the login ID to the information processing supporting server 100 (step 301) with the information processing terminal 200 Web browser 230 and TCP / IP network. 具体地说,代理人以与上述顾客用户的情况相类似的方式访问用于从信息处理终端200中进行登录的WWW内容,以便输入登录ID。 Specifically, in the case of the customer agents similar to the user access log for WWW content from the information processing terminal 200 to input login ID.

然后,在通过TCP/IP网络110接收到登录ID时,信息处理支持服务器100中的服务器应用程序121使访问权限检查器150检查代理人的访问权限(步骤302)。 Then, upon receiving the login ID in TCP / IP networks 110, 100 in the information processing supporting server 121 that the application server access to access checker 150 checks the agent (step 302). 如上所述,访问权限检查器150引用访问权限控制表161去检查具有所述登录ID的代理人是否有所说的访问权限。 As described above, access checks 150 references Access Control table 161 to check whether the login ID of said agent has access. 然后,如果未验证该访问权限,则服务器应用程序121执行错误处理并停止进行处理。 Then, if the access is not verified, the server application 121 to perform error processing and stops processing. 如果验证了代理人的访问权限,则服务器应用程序121请求UAI管理器140获得一新的UAI(步骤303)。 If the validation agent's access rights, the server application 121 requests the UAI manager 140 to obtain a new UAI (step 303). 再有,服务器应用程序121将所获得的UAI放进HTTP甜饼。 Furthermore, the application server 121 will UAI obtained into HTTP cookies.

再次,信息处理支持服务器100启动信息处理终端200中的客户应用程序220(步骤304)。 Again, the client application in the information processing supporting server 100 starts the information processing terminal 200, 220 (step 304). 这时,如果信息处理终端200中没有客户应用程序220,则信息处理支持服务器100将客户应用程序220传给信息处理终端200,以便安装并启动客户应用程序220。 At this time, if the information processing terminal 200 is not the client application 220, the information processing supporting server 100 to the client application 220 to the information processing terminal 200, in order to install and start the client application 220. 因此,客户应用程序220会打开信息处理终端200的显示装置的显示屏上的协作Web窗口221,以显示工具条222。 Thus, the client application 220 opens a window on the display screen collaboration Web display device 200 of the information processing terminal 221 to display a tool bar 222. 此外,在工具条222中设置有用于生成URL列表的工具钮。 In addition, the tool is provided with a knob for generating a URL list 222 in the tool bar. 再有,客户应用程序220从HTTP甜饼中获得UAI,以便通过将该UAI用作参数而将连接请求发送给信息处理支持服务器100中的会话管理部131(步骤305)。 Further, the client application 220 to obtain the cookie from the HTTP UAI, and sends a connection request to the session management section 100 to the information processing supporting server 131 (step 305) as a parameter by the UAI.

此后,信息处理支持服务器100中的会话管理部131将唯一的会话ID分配给接收到的连接请求的UAI并将一对UAI和会话ID通知给高速缓存管理器122(步骤306)。 Thereafter, the session management unit 100 in the information processing supporting server 131 will be assigned a unique session ID to the received connection request and notifies one pair UAI UAI to the session ID and the cache manager 122 (step 306). 高速缓存管理器122保留所接收到的该对UAI和会话ID并根据这一信息生成URL附加数据控制表162(步骤307)。 The UAI to the session ID and the cache manager 122 retains the received additional data, and generates a URL control table 162 (step 307) based on this information. 此外,在将所述一对UAI和会话ID通知给高速缓存管理器122之后,会话管理部131将会话ID传给信息处理终端200中的客户应用程序220(步骤308)。 After the client application and one pair UAI session ID is notified to the cache manager 122, session management unit 131 a session ID to the information processing terminal Furthermore, in the 200 to 220 (step 308).

信息处理终端200中的客户应用程序220通过将从信息处理支持服务器100的会话管理部131中接收到的会话ID用作参数而重新将连接请求发给会话管理部131,以建立与信息处理支持服务器100的会话(步骤309)。 Client application 200 and the information processing terminal 220 to reconnect the session request to the session management section 131 by the session ID as a parameter management unit 131 from the information processing supporting server 100 is received, the information processing support to establish a session server 100 (step 309).

由于有上述操,故能在信息处理支持服务器100与信息处理终端200之间建立会话,从而完成了准备操作,这种准备操作用于所获得的附加信息,该信息被增加给信息处理终端200中的WWW内容。 Due to the above operation, it can be established between the information processing terminal 100 and the information processing supporting server session 200, thereby completing the preparation operation, the preparatory operation for the acquired additional information, this information is added to the information processing terminal 200 the WWW content.

随后,通过单击信息处理终端200的工具条222中,可将URL列表生成请求从一附属于该工具钮的小程序(applet)传给信息处理支持服务器100中的URL列表生成器123(步骤310)。 Subsequently, 222 may be passed to the URL list generation request from the information processing supporting server of the tool attached to a button applet (the applet) in 100 generates a URL list 123 (Step toolbar by clicking on the information processing terminal 200 310). 这时,作为参数同时发送登录ID。 In this case, simultaneously transmitted as the parameter login ID.

在接收到上述请求时,信息处理支持服务器100中的URL列表生成器123引用状态列表(见图9)以便根据适于连同请求一道接收到的登录ID的状态按HTLM格式生成URL列表(步骤311)。 When receiving the request, 100 in the information processing supporting server 123 generates a list of URL references list state (see FIG. 9) to generate a URL list is adapted by HTLM format along with a request according to a received login ID (step 311 ). 然后,URL列表生成器123将所生成的URL列表以及用于访问URL列表中的URL的列表选择小程序发送给信息处理终端200中的客户应用程序220(步骤312)。 Then, URL list generator 123 generates a URL list and the list is used to access the URL in the URL list selection applet to the information processing terminal 200 of the client application 220 (step 312). 由此,将URL列表显示到协作Web窗口221中,并且,代理人单击该URL从而选定预定的URL。 As a result, the URL to the list display window 221 Web collaboration, and click the URL so that the agent selected predefined URL.

然后,代理人从显示在信息处理终端200的协作Web窗口221内的URL列表中选出预定的URL并单击该URL,从而能将WWW内容获取请求从列表选择小程序传给信息处理支持服务器100中的URL列表选择器124。 Then, the agent is selected from a predetermined display URL in the URL list within the information processing terminal 221 collaboration Web window 200 and click the URL, thereby obtaining request selected applet from the list to the information processing server can support WWW content 100 in the URL list selector 124. 这时,同时作为参数传送与所选URL相对应的会话ID。 In this case, at the same time as a parameter corresponding to the selected URL session ID.

在接收到上述请求时,信息处理支持服务器100中的URL列表选择器124从WWW服务器300(见图1)中获得所指定的URL中的WWW内容。 When receiving the request, 100 in the information processing supporting server URL list selector 124 to obtain the contents of WWW URL designated from the WWW server 300 (see FIG. 1). 此外,URL列表选择器124引用URL附加数据控制表162。 Further, URL list of URL selector 124 references the additional data control table 162. 如果在WWW内容中有表单且登记了在该表单的字段中填加的表单数据,则URL列表选择器124会恢复表单数据(步骤314)。 If there is a form and content registered in the WWW in the form field filling the form data, the URL list selector 124 will return form data (step 314). 然后,通过将所恢复的表单数据嵌进与所获得的WWW内容中的表单相对应的字段内,URL列表选择器124将WWW内容传给信息处理终端200中的客户应用程序220(步骤315)。 Then, the data embedded within the form and recovered WWW content obtained in a form corresponding to the fields, URL list selector 124 WWW content to the information processing terminal 200 of the client application 220 (step 315) .

此外,如果在URL列表选择器124引用URL附加数据控制表162时登记注释数据文件170的文件名,则必需使信息处理终端200获得该注释数据,对此,存在有两种方法。 Further, if the registration data annotation file name 170 in the URL list selector 124 references the additional URL data control table 162, it is necessary to make the information processing terminal 200 obtains the annotation data, this, there are two methods.

一种方法是用于提供来自信息处理支持服务器100的注释数据的方法。 One method is a method for providing annotation data from the information processing supporting server 100. 在这种方法中,首先,URL列表选择器124以会话ID为参数调用会话管理器130中的注释再现器132(步骤316)。 In this method, firstly, URL list selector 124 to the session ID as a parameter called the session manager 130 Notes reproducer 132 (step 316). 注释再现器132引用注释数据文件170以模拟注释的出现。 Note reproducer 132 references the annotation data file 170 appears to simulate annotation. 然后,注释再现器132通过会话ID所指定的会话将注释数据传给正在操作的信息处理终端200(步骤317)。 Then, the comment reproducer 132 specified by the annotation session ID of the session data to the information processing terminal 200 being operated (step 317).

另一种方法是用于从除信息处理支持服务器100以外的设备中获得注释数据。 Another method for obtaining annotation data from a device other than the information processing supporting server 100. 这需要将注释数据存储在诸如与信息处理终端200相连的外部存储设备之类的可访问存储设备内。 This needs to be stored in the annotation data such as the information processing terminal 200 connected to an external storage device or the like can access the storage device. 在这种情况下,信息处理支持服务器100仅将注释数据文件170的文件名及WWW内容发送给信息处理终端200。 In this case, the information processing supporting server 100 sends only data annotation file name 170 and the WWW content to the information processing terminal 200. 然后,信息处理终端200从存储设备中读出接收到的文件名所指定的注释数据文件170。 Then, the information processing terminal 200 reads out from the storage device receives the file name specified by the annotation data file 170.

可以根据信息处理终端200的操作环境将这两种方法组合起来使用以代替使用这两种方法中的一种。 These two methods can be used in combination instead of using one of these two methods depending on the operating environment of the information processing terminal 200.

然后,信息处理终端200中的客户应用程序220将接收自信息处理支持服务器100的WWW内容显示到协作Web窗口221中(步骤319)。 Then, the client application 220 to the information processing terminal 200 receives the contents information from the WWW server 100 processing support to the collaboration Web display window 221 (step 319). 如果将注释数据增加给WWW内容,则客户应用程序220就再现出注释并且将该注释与WWW内容合成起来并显示出来。 If the annotation data to the WWW content increases, the client application 220 and the annotation on annotation reproduced contents to the WWW are synthesized and displayed.

最后,代理人通过单击工具条222中的退出工具而钮退出,从而断开信息处理终端200与信息处理支持服务器100的连接(步骤320)。 Finally, by clicking on the agent and to exit the tool bar 222 to exit the tool, thereby disconnecting the information processing terminal 200 is connected to the information processing supporting server 100 (step 320). 此外,在关闭会话之前,这可以进行对表单数据和注释数据进行诸如增、删、改之类的编辑工作。 Moreover, before closing the session, which may be of the form data, and annotation data editing work such as add, delete, change or the like. 在这种情况下,将增加给WWW内容的附加信息作为与在步骤306中分配的会话ID相关的新事务存储在信息处理支持服务器100内。 306 assigned in this case, the WWW content to increase as additional information with the session ID in step related to the new transaction is stored in the information processing supporting server 100.

以下参照图6说明访问WWW内容以生成URL列表的操作。 6 illustrates the operation accesses the WWW content to generate a reference URL list below. 在这种操作中,由于从具体的URL列表生成WWW内容中进行登录,故可在访问该URL列表生成WWW内容时建立会话。 In this operation, since the contents of the WWW URL list is generated from a specific log, so that a session may be established when accessing the WWW URL list generated content. 所以,在图6所示的登录之后的操作中不执行建立会话的操作。 Therefore, the operation to establish a session is not performed after the operation log shown in FIG. 6.

首先,代理人用信息处理终端200中的Web浏览器230以及TCP/IP网络210访问设置在信息处理支持服务器100中的URL列表生成WWW内容(步骤401)。 First URL list, the agent with the information processing terminal 200 Web browser 230 TCP / IP 210 and network access provided in the information processing supporting server 100 generates the contents of WWW (step 401).

然后,在通过TCP/IP网络110接收到登录ID时,信息处理支持服务器100中的服务器应用程序121使访问权限检查器150检查代理人的访问权限(步骤402)。 Then, upon receiving the login ID in TCP / IP networks 110, 100 in the information processing supporting server 121 that the application server access to access checker 150 checks the agent (step 402). 如上所述,访问权限检查器150引用访问权限控制表161去检查具有所述登录ID的代理人是否有所说的访问权限。 As described above, access checks 150 references Access Control table 161 to check whether the login ID of said agent has access. 然后,如果未验证该访问权限,则服务器应用程序121执行错误处理并停止进行处理。 Then, if the access is not verified, the server application 121 to perform error processing and stops processing. 如果验证了代理人的访问权限,则服务器应用程序121请求UAI管理器140获得一新的UAI(步骤403)。 If the verification of the access agents, the server application 121 requests the UAI manager 140 obtains a new UAI (step 403). 再有,服务器应用程序121将所获得的UAI放进HTTP甜饼。 Furthermore, the application server 121 will UAI obtained into HTTP cookies.

然后,信息处理支持服务器100启动信息处理终端200中的客户应用程序220(步骤404)。 Then, the client application in the information processing supporting server 100 starts the information processing terminal 200, 220 (step 404). 这时,如果信息处理终端200中没有客户应用程序220,则信息处理支持服务器100将客户应用程序220传给信息处理终端200,以便安装并启动客户应用程序220。 At this time, if the information processing terminal 200 is not the client application 220, the information processing supporting server 100 to the client application 220 to the information processing terminal 200, in order to install and start the client application 220. 因此,客户应用程序220会打开信息处理终端200的显示装置的显示屏上的协作Web窗口221。 Thus, the client application 220 opens a window on the display screen collaboration Web display device 200 of the information processing terminal 221.

此外,在识别出是来自URL列表生成WWW内容的登录之后,信息处理支持服务器100中的URL列表生成器123引用状态列表163以便根据适于登录ID的状态按HTLM格式生成URL列表(步骤405)。 Further, after the log is identified from the WWW URL list generated content, the information processing supporting server URL list builder 100 123 163 so as to generate a reference state list URL list according to the state of HTLM format adapted login ID (step 405) . 然后,URL列表生成器123将所生成的URL列表以及用于访问URL列表中的URL的列表选择小程序发送给信息处理终端200中的客户应用程序220(步骤406)。 Then, URL list generator 123 generates a URL list and the list is used to access the URL in the URL list selection applet to the information processing terminal 200 of the client application 220 (step 406). 由此,将URL列表显示到协作Web窗口221中,并且,代理人单击该URL从而选定预定的URL。 As a result, the URL to the list display window 221 Web collaboration, and click the URL so that the agent selected predefined URL.

由于此后的操作与图3所示的步骤313之后的操作相同,故略去对它们的说明。 Since the operation after the operation after the step shown in FIG 3313, description thereof is therefore omitted.

如上所述,依照上述实施例,将增加给WWW内容的附加信息存储在信息处理支持服务器100内。 As described above, according to the above embodiments, it will add additional information to the WWW content stored in the information processing supporting server 100. 所以,可以将信息处理终端200中的操作分成将附加信息增加给WWW内容的工作以及再现出增加有附加信息的WWW内容。 Therefore, operation of the information processing terminal 200 may be divided into additional information addition to the WWW content work well reproduced WWW content increased with additional information. 因此,如果将这一实施例应用于多个信息处理终端200的协作,则所有参与协作的信息处理终端200不必同时建立会话。 Therefore, if this embodiment is applied to the plurality of information processing terminal 200 of the collaboration, participation of all the information processing terminal 200 does not have to cooperate to establish a session simultaneously. 所以,如果将本实施例应用于顾客咨询服务,则顾客用户可在任何时间访问信息处理支持服务器100并且可增加问题等。 Therefore, if this embodiment is applied to customer advisory services, the user can access customer information processing support server 100 at any time and can increase the problems. 再有,代理人可访问信息处理终端100并可在任何时间检验增加给WWW内容的问题等。 Furthermore, agents can access the information processing terminal 100 and may examine the problem of increasing to the WWW content at any time.

此外,由于在生成URL列表时可以自动地选定代理人以便访问URL指定的WWW内容,故不必执行与使用电子邮件的情况相类似的诸如全部阅读并理解电子邮件以及将该电子邮件传给适当代理人的工作之类的复杂工作。 Further, since it is possible to generate automatically selected when the agent to access the WWW URL list content specified by a URL, it is not necessary to perform similar e-mail using the e-mail as well as all of the reading and understanding of the e-mail transmitted to the appropriate complex work of the agents and the like.

以下用图11至13说明一种这样的具体实施例,该实施例可应用呼叫中心的系统。 Or less with 11 to 13 illustrate one such embodiment, this embodiment can call center applications. 这里,假定对象是这样WWW内容,该WWW内容具有URL“http://www.qa.co.jp/pc/sheetl.htlm”和顾客用户输入的附加信息。 Here, the object is assumed WWW contents, the WWW content with additional information URL "http://www.qa.co.jp/pc/sheetl.htlm" customer and user input.

参照图11,它示出了处于这样状态下的WWW内容(Web页):将顾客输入的附加信息即显示Web页图像中的具体位置的箭头写成注释数据。 Referring to FIG. 11, which illustrates the WWW content in such a state (Web page): the additional information entered by the customer is displayed arrows specific location of the Web page image data written annotations. 此外,将指定顾客用户的“顾客号”输入字段以及问题的输入字段均设置成一表单的字段,从而可键入文本数据。 Further, the input field specifies the customer user "customer number" input field, and problems are arranged to form a field, so that data can type text.

在这种情况下,如果在信息处理终端200中检证了所述附加信息的输入(见图3中的步骤213),则存储在信息处理支持服务器100中的URL附加数据控制表162的内容如图12所示。 Additional data content URL control table 162 in this case, if the inspection certificate input 200 of the additional information to the information processing terminal (Step 213 in Figure 3), is stored in the information processing supporting server 100 12. 参照图12,登记了诸如登录ID、开启会话的日期和时间、WWW内容的URL、表单数据、注释数据的文件名、与会话ID为1、2、3的会话有关的事务名之类的相应条目。 Referring to FIG. 12, such as a login ID is registered, the date and time of the session opening, URL WWW content, the file name of the form data, the annotation data, the session ID of the session related to 1,2,3 or the like corresponding transaction name entry. 会话ID为1的会话对应于图11所示的Web页。 A session ID for the session corresponding to the Web page shown in FIG. 11. 然后,将WWW内容的URL“http://www.qa.co.jp/pc/sheetl.htlm”连同标记(“custnum”、“question”)登记到URL列中,将在表单中填加的文本数据登记在表单数据列中,将注释数据文件170的文件名“00001.ano”登记在注释数据名列中。 Then, the contents of the WWW URL "http://www.qa.co.jp/pc/sheetl.htlm" together with the flag ( "custnum", "question") registered in the URL column, the filling in a form text data registered in the form data column, the annotation data file 170 of the file name "00001.ano" registered in the annotation data in ranked. 此外,在事务名列中,登记上名称“与螺钉有关的问题”。 In addition, the transaction finished, the registration on "issues related to the screw" name. 再有,由于事务名不是一个必备输入项,故在会话ID3的事务名列中什么都没输入。 Further, since the transactions were not a necessary entry, they did not enter the conversation among the ID3 what matters.

然后,如果代理人操纵信息处理终端200以便从信息处理终端200访问信息处理支持服务器100并且成一URL列表,则在信息处理终端200的显示装置中打开协作Web窗口221,显示出如图13所示的URL列表。 Then, from the 200 to the information processing terminal 200 accesses the information processing server if the agent supports the manipulation and the information processing terminal 100 to a URL list, Web Collaboration opens window 221 on the display device of the information processing terminal 200, the display shown in FIG. 13 the URL list. 在图13中的URL列表中,示出了选择项1301、1302和1303,其中的每一个都示出了会话日期和时间以及顾客号。 In the URL list in FIG. 13, items 1301, 1302, is shown selecting and 1303, each of which shows a session date and time and the customer number. 选择项1301、1302和1303链接于有相应URL的WWW内容。 Select items 1301, 1302 and 1303 linked to the WWW content corresponding URL. 所以,用户可通过单击URL列表中的任意选择项来访问相应的WWW内容。 Therefore, the user can access the corresponding WWW content by selecting any item in the list, click URL.

此外,假定代理人对图12所示的所有会话都有访问权限。 In addition, it is assumed that all agents of the session shown in Figure 12 has access. 所以,在图13所示的URL列表中,列出了登记在图12所示的URL附加数据控制表162中的所有三个会话。 Therefore, the URL list shown in FIG. 13, a list of all registered session URL three additional data control table 162 shown in FIG. 12. 在图12中,由于会话7中的问题(附加信息)和会话3中的问题(附加信息)均与同样的WWW内容有关,故它们显示在一块并将它们与所述URL相绑定。 In FIG 12, due to a problem (additional information) of the session and the session issues 7 (extensions) 3 are similar to the relevant WWW content, so that they are displayed in a bound to them with the URL. 通过这种方式,URL列表并不总是仅与URL相连,但是,可以灵活地设计URL列表,因此,用户可以很容易地看到或可以很容易地操作URL列表。 In this way, only the URL list and URL are not always connected, however, the flexibility to design a list of URL, so users can easily see or can easily manipulate the URL list. 此外,如图12所示,URL列表本身给出不同于图11所示WWW内容的URL。 Further, as shown in Figure 12 is, in itself, given a URL list of URL is different from the WWW content 11 shown in FIG.

如果代理人在显示图13所示URL列表时单击URL列表中的选择项1301“6/21/99 10:33顾客号:cust01”,则显示出Web页,在该Web页中如图11所示那样再现出注释数据和表单数据。 If an agent while showing a list of 13 URL Click URL options 1301 list of "6/21/99 10:33 Customer Number: cust01", a Web page is displayed, as shown in the Web page 11 Note that reproduced data and form data shown in FIG.

在上述实施例及它们的操作实例中,假定信息处理终端200通过信息处理支持服务器100获得了WWW内容并且在这时将附加信息增加给信息处理支持服务器100中的WWW内容。 In the above embodiment and their operation example, it assumed that the information processing terminal 200 by the information processing supporting server 100 obtained at this time the WWW content and add additional information to the WWW contents in the information processing supporting server 100. 具体地说,如果附加信息是表单数据,则信息处理支持服务器100就嵌入与WWW内容的表单相对应的文本数据,以便将WWW内容传给信息处理终端200。 Specifically, if the additional information is a form of data, the information processing supporting server 100 to insert text data form corresponding to the WWW contents to the WWW content to the information processing terminal 200. 此外,如果附加信息是注释数据,则信息处理支持服务器100将WWW内容和注释数据或注释数据的文件名传给信息处理终端200。 Further, if the additional information is annotation data, the information processing supporting server 100 and the file name WWW content annotation data or annotation data to the information processing terminal 200.

但是,信息处理终端200也可直接从WWW服务器300中直接获得WWW内容。 However, the information processing terminal 200 can also be directly obtained from the WWW server 300 directly WWW content. 在这种情况下,信息处理支持服务器100将与访问请求相对应的URL以及与该URL相关的附加信息返回至信息处理终端200。 In this case, the information processing supporting server 100 and the URL corresponding access request and additional information associated with the URL returned to the information processing terminal 200. 在信息处理终端200中自动地生成带有URL的WWW内容获取请求。 Automatically generating WWW content acquisition request with the URL of the information processing terminal 200. 在与这种请求相对应的情况下,将带有URL的WWW内容从WWW服务器传给信息处理终端200。 In such a case corresponding to the request, the WWW URL of a content with the information processing terminal 200 transmitted from the WWW server. 信息处理终端200将按上述方式获得的WWW内容以及WWW内容的附加信息合成起来并将合成的WWW内容显示到协作Web窗221中。 WWW content, and WWW content of the additional information 200 of the information processing terminal as described above is obtained are synthesized and the synthesized WWW content display window 221 to the collaboration Web.

如上所述,由于这一实施例将附加信息增加给WWW内容,故只要将服务设置为WWW内容,即使没有各电子邮件地址的顾客用户也能将问题传给代理人。 As described above, this embodiment will be adding additional information to the WWW content, so long as the service is set to WWW content, even without the e-mail address of each user customers can also pass the agent issues. 此外,由于可以通过注释直接在WWW内容上画图,故可按不同于电子邮件中写在句子里的问题的方式很容易地理解问题的内容。 Further, since the content on the WWW drawing annotations directly, it may be different from the embodiment in a sentence written email problems easily understand the content of the problem.

此外,可将这一实施例用于在没有任何邮件系统的成员之间进行简单的信息交换。 Further, this embodiment may be used for simple exchange of information between the members without any mail system. 具体地说,可按这样的方式使用这一实施例:一道旅行的多个成员访问用于提供与旅行有关信息的WWW内容并写入信息以交换信息。 Specifically, according to this embodiment using this embodiment: a plurality of traveling members for providing access to WWW content-related information and write information to travel to exchange information.

本发明的优点是:如上所述,依照本发明,多个用户可以共享增加给WWW内容的信息并可在任何时候引用和修改带附加信息的WWW内容。 Advantage of the present invention are: As described above, according to the present invention, a plurality of users can share the contents of information to the WWW increased and changed at any time referenced and WWW content with additional information.

此外,可自动地将带附加信息的WWW内容传给预定用户。 In addition, the WWW content may be automatically with additional information are transmitted to a predetermined user.

再有,用户可用URL列表来访问带附加信息的WWW内容。 Further, the user can access the list of URL WWW content with additional information.

符号说明100……信息处理支持服务器110……TCP/IP网络、 DESCRIPTION OF REFERENCE NUMERALS 100 ...... information processing supporting server 110 ...... TCP / IP network,

120……Web服务器212……服务器应用程序122……高速缓存管理器123……URL列表生成器124……URL列表选择器130……会话管理器131……会话管理部132……注释再现器140……UAI管理器150……访问权限检查器161……访问权限控制表162……URL附加数据控制表163……状态列表170……注释数据文件200……信息处理终端210……TCP/IP网络220……客户应用程序221……协作Web窗口222……工具条230……Web浏览器300……WWW服务器400……通讯网络 120 ...... Web server 212 server application 122 ...... ...... cache manager 123 ...... URL list generator 124 ...... URL list selector 130 the session manager 131 ...... ...... ...... annotation session management section 132 reproducer 140 ...... UAI access manager 150 checks 161 ...... ...... access control lists 162 ...... URL additional data state control table 163 listing 170 ...... ...... ...... annotation data file 200 information processing terminal 210 ...... TCP / IP network client application 220 ...... 221 ...... 222 ...... collaboration Web window toolbar 230 ...... Web browser 400 ...... 300 ...... WWW server communications network

Claims (25)

1. 1. 一种信息控制系统,该系统支持对WWW内容进行处理的多个信息处理终端的协作,所述信息控制系统包括:一个信息处理支持服务器,它通过通讯网络与Web服务器相连;以及上述多个信息处理终端,它们可获得由Web服务器通过信息处理支持服务器提供的Web内容并用这种WWW内容来进行工作;所述多个信息处理终端的每一个均包括:一个附加信息增加部,它可将预定的附加信息增加给所获得的Web内容;所述信息处理支持服务器包括:一个附加信息管理部,它可通过使它们彼此相关联而保留由信息处理终端增加给Web内容的附加信息和Web内容的URL;以及一个附加信息发射器,若来自信息处理终端的访问请求对应于上述附加信息管理部中所保留的URL,则该附加信息发射器将带有上述URL的Web内容以及与该URL相关联的附加信息传给信息处理终端。 An information control system, the system supports a plurality of cooperating information processing terminal to the WWW content processing, the information control system comprising: an information processing supporting server, which is connected to a Web server via a communication network; and the plurality of information processing terminal, which is obtained by the Web server through the Web content provided by the information processing supporting server and a WWW content such work is performed; each of said plurality of information processing terminal comprises: an additional information addition section, which can be predetermined adding additional information to the obtained Web content; the information processing supporting server comprising: an additional information management unit, additional information that may be retained by the increase in the information processing terminal to the Web content and Web content associated with each other by the URL; additional information and a transmitter, if the access request from the information processing terminal corresponding to the URL as the additional information managing section reserved, the additional information transmitter with the above-described Web content associated with the URL and the URL associated additional information to the information processing terminal.
2. 2. 如权利要求1的信息控制系统,其中,这种信息控制系统包括至少一种注释数据,它作为附加信息在Web内容上画图;在上述信息处理支持服务器中,附加信息管理部将Web内容的URL与注释数据的文件名关联起来;所述附加信息发射器依照来自信息处理终端的访问请求将与访问请求有关的Web内容以及与Web内容的URL相关联的文件名所指定的注释数据传送给信息处理终端;以及其中信息处理终端利用浏览器使Web内容和注释数据相合成起来并显示它们。 In the information processing supporting server, the additional information management unit the URL of the Web content; information control system as claimed in claim 1, wherein such information control system includes at least one annotation data, drawing it as additional information on the Web content file name and comment data with each other; said additional information transmitter in accordance with the access request from the information processing terminal of the relevant Web content, and the file name associated with the URL of the Web content as specified by the annotation data to the information processing of the access request terminal; and wherein the information processing terminal using the Web browser allows annotation data and content-phase synthesis and display them together.
3. 3. 如权利要求1的信息控制系统,其中,这种信息控制系统包括至少这样的数据,可在用于Web页的表单中将这些数据填加成附加信息;在所述信息处理支持服务器中,附加信息管理部将Web内容的URL与在上述表单填加的数据本身关联起来,所述附加信息发射器依照来自信息处理终端的访问请求将与Web内容的URL相关联的数据嵌进与访问请求有关的Web内容的表单并将该Web内容传给信息处理终端;所述信息处理终端用浏览器显示出其中的表单嵌入了所填加的数据的Web内容。 Information control system as claimed in claim 1, wherein the control system includes at least information which such data may be data filled in the form of additional information addition for the Web page; the information processing supporting server, the additional URL information management unit associated with the Web content in the above-described form filling up the data itself, transmitter requests the additional information from the information processing terminal in accordance with the access to the data will be embedded with the access to the URL associated with the request for Web content form of the Web content and Web content to the information processing terminal; the information processing terminal browser shows a form in which the filled and embedded Web content data.
4. 4. 如权利要求1的信息控制系统,其中,所述信息处理支持服务器还包括:一个URL列表生成器,它可生成Web内容的URL列表,其中,依照来自信息处理终端的请求增加了附加信息;以及一个URL列表,它可将生成的URL列表传给信息处理终端。 Information control system as claimed in claim 1, wherein the information processing supporting server further comprises: a URL list generator that generates a list of Web content URL, wherein the request from the information processing terminal in accordance with an increase in additional information; a URL list, which list can be generated URL to the information processing terminal.
5. 5. 如权利要求4的信息控制系统,其中,所述信息处理支持服务器中的URL列表生成器将URL列表生成为Web内容,以及所述信息处理终端通过单击URL列表中被提供为Web内容的预定URL而请求信息处理支持服务器获得其中增加了附加信息的Web内容。 Information control system as claimed in claim 4, wherein the information processing supporting server of the URL list generator URL list generated as the Web content, and the information processing terminal by clicking the URL list is provided as Web content predetermined URL requested to get the information processing support server which adds Web content additional information.
6. 6. 如权利要求4的信息控制系统,其中,所述信息处理支持服务器中的URL列表生成器可根据Web内容或附加信息的内容的种类来设置用户可以访问的Web内容。 Information control system as claimed in claim 4, wherein the information processing supporting server of the URL list generator may set the user can access Web content according to the type or content of the Web content additional information.
7. 7. 如权利要求6的信息控制系统,其中在所述信息处理支持服务器中的URL列表生成器设置该Web内容,并且用户根据该Web内容的种类或附加信息的内容可访问它。 Information control system as claimed in claim 6, wherein generating a list of URL in the information processing supporting server sets the Web content, and the user can access its contents according to the type of the Web content or additional information.
8. 8. 一种信息控制系统,该系统支持对WWW内容进行处理的多个信息处理终端的协作,所述信息控制系统包括:上述多个信息处理终端,每个终端均通过通讯网络与Web服务器相连、均可获得Web服务器所提供的Web内容并作为工作增加用于Web内容的预定附加信息;以及一个信息处理支持服务器,它使被信息处理终端增加给Web内容的附加信息与该Web内容的URL相关联并保留它们;所述信息处理支持服务器在从信息处理终端接收到对应于与附加信息相关的URL的访问请求时将与该访问请求相对应的附加信息返回给信息处理终端;所述从信息处理支持服务器接收附加信息的信息处理终端从Web服务器获得带有与上述访问请求相对应的URL的Web内容并将附加信息与Web内容合成起来。 An information control system, the system supports a plurality of WWW content collaboration processing information processing terminal, the information control system comprises: the plurality of information processing terminals each are connected to the Web server through a communication network, both Web content provided by the Web server can be obtained as the predetermined additional information for increasing the work of Web content; and an information processing supporting server, which enables the information processing terminal to add additional information to the URL of the Web content Web content associated and to keep them; the information processing supporting server received from the information processing terminal corresponding to the additional information back to the information processing terminal when the access request corresponds to a request to the access to the URL associated with the additional information; from the information processing support server receives additional information processing terminal with the information obtained by said access Web content corresponding to the request URL from the Web server and Web content and additional information are synthesized.
9. 9. 一种信息处理支持服务器,该信息处理支持服务器支持对WWW内容进行处理的多个信息处理终端的协作,所述信息处理支持服务器包括:一个高速缓存管理器,它可依照来自信息处理终端的访问请求从连接于通讯网络的Web服务器中获得Web内容并将所获得的Web内容传给已发出访问请求的信息处理终端;以及一个会话信息控制器,它可因接收自信息处理终端的访问请求而通过信息处理终端识别会话的起点、对包括要在会话中进行处理的Web内容的URL在内的会话信息进行管理、接收由信息处理终端增加给Web内容的附加信息、将会话信息和附加信息关联起来并对它们进行管理。 An information processing supporting server, the information processing supporting server supports a plurality of WWW content collaboration processing information processing terminal, the information processing supporting server comprising: a cache manager that can be access from the information processing terminal in accordance with the request obtained from communication network connected to the Web server and the Web content acquired Web content has been transmitted to the information processing terminal issuing an access request; session information, and a controller, which may result received from the information processing terminal access requests , the session information, including Web content to be processed in the session, including the URL managed by the information processing terminal starting point for identifying the session, receives additional information to Web content is increased by the information processing terminal, information and additional information associated with the session up and manage them.
10. 10. 如权利要求9的信息处理支持服务器,其中,如果来自信息处理终端的访问请求对应于所识别的会话中的会话信息,则所述会话信息控制器能使一传送和接收部将包括在会话信息内的带有URL的Web内容以及与该会话信息相关的附加信息传给信息处理终端。 The information processing supporting server as claimed in claim 9, wherein, if the access request from the information processing terminal corresponding to the session information to the session identification, the session information, a controller enables the transmission and reception section included in the session information Web URL in the content and with additional information related to the session information to the information processing terminal.
11. 11. 如权利要求10的信息处理支持服务器,其中,如果在所识别的会话中获得的Web内容是带表单的Web内容且在该表单中填加的数据作为附加信息与URL相关,则所述会话信息控制器会嵌入在Web内容的表单中所填加的数据并能使一传送和接收部将Web内容传给信息处理终端。 The information processing supporting server as claimed in claim 10, wherein, if the acquired Web content session is identified with the form of Web content and filling in the form data as the additional information associated with the URL, the session information, the controller will be embedded in the form of Web content data and enables filled and a transmitting and receiving unit Web content to the information processing terminal.
12. 12. 如权利要求10的信息处理支持服务器,其中,该信息处理支持服务器还包括:一个URL列表生成器,它可根据来自信息处理终端的请求生成作为增加有附加信息的Web内容的Web内容的URL列表;其中,高速缓存管理器将上述URL列表生成器所生成的URL列表返回给信息处理终端。 URL list of URL list generator, it generates increased Web content with additional information of the Web content according to a request from the information processing terminal: the information processing supporting server of claim 10, wherein the information processing supporting server further comprises ; wherein the above-described cache manager URL list generator URL returns the generated list to the information processing terminal.
13. 13. 一种信息处理终端,该信息处理终端包括:一个连接部,它用于在与Web服务器相连的情况下发送和接收包括Web内容在内的数据;以及一个浏览器,它能显示通过上述连接部接收自服务器的Web内容、将预定的附加信息增加给所显示的Web内容并通过连接部将Web内容传给服务器;如果接收自服务器的数据是Web内容以及作为附加信息增加给Web内容的注释数据,则所述浏览器可将Web内容和注释数据合成起来并将它们显示出来。 An information processing terminal, the information processing terminal comprising: a connecting portion, which is used to transmit and receive Web content data comprises including in the case connected to the Web server; and a browser capable of displaying via the connecting portion content received from the Web server, the predetermined additional information addition to the Web content is displayed, and the Web content to the server through the connection portion; if the data received from the server and the Web content is increased as the additional information to the Web content data annotation , then the browser and the Web content annotation data and displays them are synthesized.
14. 14. 如权利要求13的信息处理终端,其中,所述浏览器通过使用文件名而获得注释数据、将Web内容和注释数据合成起来并在接收自服务器的数据是Web内容和作为附加信息增加给Web内容的注释数据的文件名的情况下显示Web内容和注释数据,并且,所述注释数据可获得自除Web服务器以外的预定存储设备。 The information processing terminal as claimed in claim 13, wherein the browser is obtained by using the file name annotation data, the annotation are synthesized and Web content data and the data received from the server and the Web content is added as additional information to the Web content displaying Web content and annotation data file names in the case of data annotation, and the annotation data obtained from a predetermined storage device other than the Web server.
15. 15. 一种信息处理终端,该信息处理终端包括:一个连接部,它用于通过与Web服务器相连而借助通讯网络发送和接收包括Web内容在内的数据;一个合成处理器,它通过通讯网络获得带URL的Web内容并在通过上述连接部从服务器接收到与预定URL相关的附加信息时将Web内容与附加信息合成起来;以及一个浏览器,它能显示通过上述连接处理器接收自服务器的并通过上述合成处理器与附加信息合成起来的Web内容、将预定的附加信息增加给所显示的Web内容并通过连接部将Web内容传给服务器。 An information processing terminal, the information processing terminal comprises: a connection portion that is connected to a Web server through the communication network by means of transmitting and receiving data, including the Web content including; a synthesis processor, which is obtained with the communications network Web URL content and Web content and the additional information are synthesized when the additional information received from the server associated with the predetermined URL by the connecting portion; and a browser capable of displaying received from the server via the connection by the processor synthesis processor and the additional information described above are synthesized Web content, the predetermined additional information addition to the Web content is displayed, and the Web content to the server through the connection portion.
16. 16. 一种信息处理方法,该方法支持对WWW内容进行处理的多个信息处理终端的协作,所述方法包括下列步骤:将预定的附加信息增加给Web内容;使增加给Web内容的附加信息与Web内容的URL相关联并保留它们;以及依照对应于和附加信息相关的URL的访问请求将带有URL的Web内容以及与URL相关的附加信息传给访问请求的来源。 An information processing method of the information processing terminal support collaboration plurality of WWW content processing, said method comprising the steps of: adding a predetermined additional information to the Web content; enable adding additional information to the Web content and Web content associated with the URL and keep them; corresponds to, and in accordance with the additional information and the URL associated with the request URL access Web content and additional information associated with the passed URL access request source.
17. 17. 如权利要求16的信息处理方法,其中,在增加附加信息的步骤中将用于在Web内容上画图的至少注释数据作为附加信息包括在内;其中保留附加信息的步骤包括这样的步骤:如果附加信息是注释数据,则在接收到注释数据之后生成数据文件且使该数据文件的文件名与Web内容的URL相关联;以及其中将附加信息增加给Web内容的步骤包括这样的步骤:如果与URL相关联的信息是注释数据的文件名,则将该文件名所指定的注释数据的数据文件增加给Web内容,以及将附加信息增加给Web内容的步骤还包括这样的步骤:在显示Web内容时将Web内容与注释数据合成起来。 The information processing method as claimed in claim 16, wherein, in the step of adding additional information for drawing the content on the Web at least annotation data as additional information is included; wherein the step of retention of the additional information includes the step of: if the additional information is annotation data is generated after receiving the annotation data file and that the data file associated with the URL file name with the Web content; and wherein adding additional information to the Web content step comprises the step of: if the URL information associated with the annotation data file name, increase the data file name specified in the annotation data to the Web content, and to add additional information to the Web content step further comprises the step of: while displaying Web content Web content and annotation data are synthesized.
18. 18. 如权利要求16的信息处理方法,其中,在增加附加信息的步骤中将在Web内容的表单中填加的至少数据包括为附加信息;所述保留附加信息的步骤包括下列步骤:如果附加信息是在上述表单中填加的数据,则将数据本身与Web内容关联起来;所述将附加信息增加给Web内容的步骤包括下列步骤:如果与URL相关的信息是在表单中填加的数据,则将在该表单中填加的数据嵌入具有这种表单的Web内容的有关地方。 The information processing method as claimed in claim 16, wherein, in the step of adding additional information in the form of Web content filling at least data including additional information; additional information step comprises the steps of retention: If additional information is in the filling of the form data, the data itself is associated with the Web content; the step of adding additional information to the Web content comprising the steps of: if the URL information associated with the filling is in the form of data, on local Web content will be in the form filling data embedded with such a form.
19. 19. 如权利要求16的信息处理方法,其中,在增加附加信息的步骤之前,所述信息处理方法还包括这样的步骤:生成带有附加信息的Web内容的URL列表,所述附加信息与保留该附加信息的步骤有关。 The information processing method as claimed in claim 16, wherein, prior to the step of increasing the additional information, the information processing method further comprising the step of: generating a list of Web content with the URL of the additional information, the additional information and the additional retention information about the steps.
20. 20. 如权利要求19的信息处理方法,其中,所述生成URL列表的步骤包括这样的步骤:识别信息处理终端的用户;以及生成用户可以访问的Web内容的URL列表。 Step information processing method as claimed in claim 19, wherein the generated URL list comprises the step of: identifying the user of the information processing terminal; URL list generation and the user can access Web content.
21. twenty one. 一种存储器,该存储器存储有由计算机执行的信息处理程序,因此,计算机的输入装置可读取该信息处理程序,上述存储器存储有这样的信息处理程序,它能使计算机执行下列处理:根据来自信息处理终端的访问请求从与通讯网络相连的Web服务器中获得Web内容并将Web内容传给已发出访问请求的信息处理终端;通过信息处理终端接收增加给Web内容的附加信息并在使它们彼此相关联的情况保留附加信息和Web内容的URL;以及如果来自信息处理终端的访问请求对应于和附加信息相关的URL,则将带有上述URL的Web内容和与该URL相关的附加信息传给信息处理终端。 A memory, which stores the information processing program executed by a computer, therefore, the input device of the computer-readable information processing program, the memory stores an information processing program that enables a computer to execute the following processing: According from access to the information processing terminal to request Web content and Web content transmitted to the information processing terminal has issued an access request from a Web server connected to the communications network; receiving increased to Web content by the information processing terminal extensions them from each other and where the associated additional information and the URL reserved Web content; and if the access request from the information processing terminal corresponding to the additional information and associated URL, then having the above Web content associated with the URL and the URL information to the additional the information processing terminal.
22. twenty two. 一种存储器,该存储器存储有由信息处理终端执行的信息处理程序,因此,信息处理终端的输入装置可读取该信息处理程序,上述存储器存储有这样的信息处理程序,它能使计算机执行下列处理:接收来自服务器的Web内容;如果将注释数据增加给了接收自服务器的Web内容,则将Web内容与注释数据合成起来;将预定的附加信息增加给所显示的Web内容;以及将增加的附加信息传给服务器。 A memory, which stores the information processing program executed by the information processing terminal, and therefore, the input device of the information processing terminal can read the information processing program, the memory stores an information processing program that enables a computer to execute the following processing: receiving content from a Web server; if the annotation data to increase the content received from the Web server, the Web content will annotation data are synthesized; add additional information to a predetermined Web content is displayed; and increased additional information to the server.
23. twenty three. 一种存储器,该存储器存储有由信息处理终端执行的信息处理程序,因此,信息处理终端的输入装置可读取该信息处理程序,上述存储器存储有这样的信息处理程序,它能使计算机执行下列处理:通过服务器接收与预定URL相关联的附加信息;获得具有URL的Web内容,所述URL与所接收的附加信息相对应;将所获得的Web内容与附加信息合成起来;以及显示其中合成有附加信息的Web内容。 A memory, which stores the information processing program executed by the information processing terminal, and therefore, the input device of the information processing terminal can read the information processing program, the memory stores an information processing program that enables a computer to execute the following processing: the additional information received by the server associated with the predetermined URL; Web content has obtained the URL, the URL of the received additional information corresponding to; the Web content and the additional information obtained by synthesizing together; and a display which has a synthetic Web content additional information.
24. twenty four. 一种程序传送设备,该设备包括:一个存储装置,它用于存储一程序,该程序可使信息处理终端执行下列处理:接收来自服务器的Web内容并显示Web内容;如果将注释数据增加给接收自服务器的Web内容,则将Web内容与注释数据合成起来;将预定的附加信息增加给所显示的Web内容;以及,将所增加的附加信息传给服务器;以及一个传输装置,它用于从上述存储装置中读取出所述程序并传送该程序。 A program transmission apparatus, the apparatus comprising: a storage means for storing a program which allows the information processing terminal to execute the processes of: receiving content from the Web server and display Web content; increase if the annotation data to a receiver Web content from the server, then the Web content and annotation data are synthesized; add additional information to a predetermined Web content is displayed; and, the additional information added to the server; and a transmission means for the the storage means and transmitting said program read out the program.
25. 25. 一种信息控制系统,该系统包括多个信息处理终端以及信息处理支持服务器,该信息处理支持服务器支持对WWW内容进行处理的多个信息处理终端的协作,所述信息处理支持服务器包括:一个存储装置,它用于存储由所述多个信息处理终端执行的信息处理程序;以及一个传输装置,它用于根据来自信息处理终端的请求从上述存储装置中读取出所述程序并传送该程序;所述存储在上述存储装置中的程序使信息处理终端执行下列处理:接收Web内容并显示Web内容;将预定的附加信息增加给所显示的Web内容;将所增加的附加信息传给信息处理支持服务器;以及;在接收到Web内容以及与该Web内容相关的注释数据时将Web内容与注释数据合成起来。 An information control system, the system comprising a plurality of information processing terminal and an information processing supporting server, the information processing supporting server supports a plurality of WWW content collaboration processing information processing terminal, the information processing supporting server includes: a storage means for storing the information processing program by the plurality of information processing executed by the terminal; and a transmitting means for reading out from said memory means according to a request from the information processing terminal transmitting the program and the program ; the program stored in the storage means so that the information processing terminal to perform the following process: receive Web content, and display Web content; the predetermined additional information addition to the Web content is displayed; the additional information added to the information processing support server; and; upon receiving the Web content and annotation data associated with the Web content and Web content annotation data are synthesized.
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