CN117201679A - Fault maintenance calling method, system, device, control host and storage medium - Google Patents

Abstract

The application provides a fault maintenance calling method, a system, a device, a control host and a storage medium, wherein the method comprises the following steps: acquiring fault information generated in the running process of target equipment; generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information; according to the maintenance work order, the fault text data corresponding to the fault information is converted into fault voice data, and according to the identification information of the target call terminal, an audio transmission channel between the target call terminal and the fault text data is established, and the fault voice data is transmitted to the target call terminal through the audio transmission channel and is output. The application can output detailed fault information to equipment operation and maintenance personnel in a voice mode in a fault voice data mode, so that the equipment operation and maintenance personnel can make more sufficient preparation work, and the maintenance efficiency is improved.

Description

Fault maintenance calling method, system, device, control host and storage medium

Technical Field

The application relates to the technical field of data processing, in particular to a fault maintenance calling method, a system, a device, a control host and a storage medium.

Background

When equipment in a production plant fails, related departments often need to be notified of failure information so as to facilitate maintenance and management. In production workshops, maintenance workers are typically notified by way of a large screen display of brief information, due to a wide range of operations, high personnel mobility, and based on some business security requirements. This results in insufficient preparation tools, and the equipment maintenance personnel cannot accurately grasp the detailed information of the equipment failure at the first time when handling the failure, and the equipment maintenance personnel may need to go between the equipment tool room and the failed equipment for many times, resulting in low maintenance efficiency.

Disclosure of Invention

An object of the present application is to provide a fault maintenance calling method, system, device, control host and storage medium, which are used for solving the problem of low maintenance efficiency in the related art.

The embodiment of the application provides a fault maintenance calling method, which comprises the following steps: acquiring fault information generated in the running process of target equipment; generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information; according to the maintenance work order, the fault text data corresponding to the fault information is converted into fault voice data, and according to the identification information of the target call terminal, an audio transmission channel between the target call terminal and the fault text data is established, and the fault voice data is transmitted to the target call terminal through the audio transmission channel and is output.

In the implementation manner, the fault information generated in the operation process of the target equipment is acquired to generate the maintenance work order, then the fault text data corresponding to the fault information is converted into the fault voice data, the fault voice data is transmitted to the target call terminal through the audio transmission channel and output, the defect that the display mode of a large workshop screen is limited by the size of a screen and only brief information can be displayed is avoided, the detailed fault information can be output to equipment operation staff in a voice mode through the mode of the fault voice data, so that the equipment operation staff can accurately grasp the detailed information of equipment faults at the first time, further maintenance preparation work is fully carried out, the occurrence probability of the situation that the equipment operation staff repeatedly goes between the equipment tool room and the fault equipment is reduced, and the maintenance efficiency is improved.

Further, generating a maintenance work order according to the fault information and the set fault maintenance strategy, including: determining a fault maintenance strategy according to the fault information; the fault maintenance strategy comprises a responsibility object corresponding to the fault information, a maintenance tool, a fault description text and identification information of the target call terminal corresponding to the responsibility object; and generating the maintenance work order according to the fault maintenance strategy.

Through the implementation mode, the maintenance work order can be accurately generated, and the responsibility objects, the maintenance tools, the fault description text and the target call terminal can be clearly defined in the maintenance work order, so that the follow-up output of fault voice data based on the maintenance work order is ensured.

Further, according to the fault information, determining a fault maintenance strategy includes: extracting fault key information from the fault information; the fault key information comprises fault components and fault types corresponding to the fault information; determining the fault maintenance strategy according to the fault key information and a preset corresponding relation; the preset corresponding relation comprises corresponding relation among fault key information, responsibility objects, maintenance tools, fault description texts and calling terminals.

In the implementation mode, the fault maintenance strategy can be rapidly positioned by extracting the fault key information, so that a maintenance work order can be accurately generated conveniently, and the follow-up output of fault voice data based on the maintenance work order is ensured.

Further, the fault voice data also comprises voice data for converting the fault key information from text data.

In the implementation manner, the fault key information is converted from text data to voice data and is used as a part of the fault voice data, so that equipment operation and maintenance personnel can determine fault components and fault types after receiving the fault voice data, maintenance preparation work can be better carried out, and maintenance efficiency is improved.

Further, after transmitting the faulty voice data to the target call terminal through an audio transmission channel and outputting, the method further includes: receiving processing operation information aiming at the maintenance work order; and controlling the disconnection of the audio transmission channel according to the processing operation information.

In the implementation manner, when the processing operation information aiming at the maintenance work order is received, the fact that the personnel process the maintenance work order is indicated, and at the moment, the audio transmission channel is controlled to be disconnected according to the processing operation information, so that the call flow can be automatically ended, and the resource waste is reduced.

Further, after transmitting the faulty voice data to the target call terminal through an audio transmission channel and outputting, the method further includes: receiving processing completion information for the maintenance work order; and controlling the maintenance work order to be in a closed state according to the processing completion information.

In the implementation manner, when the processing completion information for the maintenance work order is received, that is, the fault corresponding to the maintenance work order is processed, the maintenance work order is controlled to be in the closed state, and the follow-up error of calling equipment operation staff continuously for the completed maintenance work order can be avoided.

The embodiment of the application also provides a fault maintenance calling system, which comprises: the equipment control system is used for acquiring fault information generated in the running process of the target equipment; the management system is in communication connection with the equipment control system and is used for generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information; and the call system is in communication connection with the management system and is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the call system and the target call terminal according to the identification information of the target call terminal, transmitting the fault voice data to the target call terminal through the audio transmission channel and outputting the fault voice data.

Based on the fault maintenance calling system, fault information generated in the operation process of the target equipment can be automatically acquired, a maintenance work order is generated, fault text data corresponding to the fault information is converted into fault voice data, the fault voice data are transmitted to the target calling terminal through an audio transmission channel and output, the defect that the display mode of a large workshop screen is limited by the size of a screen and only brief information can be displayed is avoided, detailed fault information can be output to equipment operation staff in a voice mode in a mode of the fault voice data, and therefore the equipment operation staff can accurately master the detailed information of equipment faults at the first time, maintenance preparation work is fully carried out, the occurrence probability of the condition that the equipment operation staff repeatedly goes between an equipment tool room and fault equipment is reduced, and maintenance efficiency is improved.

Further, the call system comprises a control host and at least one call terminal; the control host is connected with the call terminal through an audio interface; the control host is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the control host and a target call terminal in the at least one call terminal through the audio interface according to the identification information of the target call terminal, and transmitting the fault voice data to the target call terminal through the audio transmission channel.

Based on the implementation mode, the calling system can autonomously convert fault text data corresponding to the fault information into fault voice data according to the maintenance work order and output the fault voice data through the target calling terminal. And the realization structure is simple, and the method is beneficial to industrial application.

Further, the management system is further used for sending a call stopping instruction to the call system under the condition of receiving the processing operation information aiming at the maintenance work order; the call system is further configured to control the audio transmission channel to be disconnected in response to the call stopping instruction.

In the implementation manner, when the processing operation information aiming at the maintenance work order is received, the fact that the personnel process the maintenance work order is indicated, at the moment, a call stopping instruction is sent to the call system, and the audio transmission channel is controlled to be disconnected, so that the call flow can be automatically ended, and the resource waste is reduced.

The embodiment of the application also provides a fault maintenance calling device, which comprises: the acquisition module is used for acquiring fault information generated in the operation process of the target equipment; the generating module is used for generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information; the control module is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the control module and the target call terminal according to the identification information of the target call terminal, and transmitting the fault voice data to the target call terminal through the audio transmission channel and outputting the fault voice data.

The embodiment of the application also provides a control host, which comprises a processor and a memory; the processor is configured to execute one or more programs stored in the memory to implement any of the above described fault maintenance calling methods.

The embodiment of the application also provides a computer readable storage medium, wherein the computer readable storage medium stores one or more programs, and the one or more programs can be executed by one or more processors to realize the fault maintenance calling method.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and should not be considered as limiting the scope, and other related drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.

Fig. 1 is a schematic basic structure diagram of a fault maintenance calling system according to an embodiment of the present application;

fig. 2 is a schematic structural diagram of a call system for repairing faults, which is provided by an embodiment of the present application, including a control host and a call terminal;

Fig. 3 is a schematic structural diagram of a more specific calling system according to an embodiment of the present application;

fig. 4 is a schematic structural diagram of a more specific calling system according to an embodiment of the present application;

fig. 5 is a schematic structural diagram of a more specific calling system according to an embodiment of the present application;

fig. 6 is a schematic structural diagram of a more specific calling system according to an embodiment of the present application;

fig. 7 is a schematic flow chart of a fault maintenance calling method according to an embodiment of the present application;

fig. 8 is a schematic structural diagram of a fault maintenance calling device according to an embodiment of the present application;

fig. 9 is a schematic structural diagram of a control host according to an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be described below with reference to the accompanying drawings in the embodiments of the present application.

In order to solve the problem of low maintenance efficiency in the related art, the embodiment of the application provides a fault maintenance calling system and a fault maintenance calling method. Referring to fig. 1, fig. 1 is a schematic basic structure diagram of a fault maintenance calling system according to an embodiment of the present application, including: device control system, management system and call system.

The equipment control system is used for acquiring fault information generated in the running process of the target equipment.

Alternatively, the plant control system may be a system in a production plant that controls the operation of the plant. The equipment control system can monitor the operation condition of each equipment in the production workshop, and record the related operation data of abnormal equipment (namely the target equipment in the embodiment of the application) when the abnormal operation of the equipment is monitored. The relevant operation data of the abnormal devices can be used as fault information.

In the embodiment of the application, the management system is in communication connection with the equipment control system and is used for generating a maintenance work order according to the fault information and the set fault maintenance strategy. The maintenance work order comprises identification information of the target calling terminal corresponding to the fault information.

The management system may be implemented using, but is not limited to, a MES (Manufacturing Execution System, production execution System) or the like. The management system may be communicatively coupled to the device control system via an ethernet or the like, but is not limited thereto.

After receiving the fault information, the management system can generate a maintenance work order according to the fault information and the set fault maintenance strategy. The repair worksheet may include identification information of the target call terminal corresponding to the fault information.

In the embodiment of the application, the management system can determine the fault maintenance strategy according to the fault information, and then generate a maintenance work order according to the fault maintenance strategy. The fault maintenance policy may include information such as a responsibility object corresponding to the fault information, a maintenance tool, a fault description text, and identification information of a target call terminal corresponding to the responsibility object.

The responsibility object may be a preset department or personnel responsible for maintaining or repairing the equipment according to the equipment type of the target equipment. The maintenance tool refers to information of a tool suggested to carry out fault maintenance, for example, if a main roll of the multi-wire saw breaks down, the maintenance tool may include a main roll dismounting tool, a new main roll, and the like. The fault description text is used for describing specific contents of faults, and can be generated by a device control system and can also be reported by an operator. It can be understood that, generally, when the equipment fails, an electrical system to which the equipment belongs gives an alarm to instruct, so that an operator can perform on-site judgment to determine whether a professional operation and maintenance person is required to perform maintenance. If so, the operator can set a man-machine interaction screen on the field equipment or can carry out fault description and report through a display screen connected with the equipment and the like, so that a fault description text is obtained; alternatively, the device control system may also autonomously generate fault description text based on the detected fault condition. The identification information of the calling terminal is information capable of identifying the calling terminal corresponding to the different responsibility object, and may be, but not limited to, a terminal number of the calling terminal corresponding to each responsibility object, or a channel number where the calling terminal corresponding to each responsibility object is located.

In the embodiment of the application, the management system can specifically extract the fault key information from the fault information, then determine the fault maintenance strategy according to the fault key information and the preset corresponding relation, and then generate the maintenance work order according to the fault maintenance strategy.

The fault key information may include fault components and fault types corresponding to the fault information, and the preset corresponding relationship may include corresponding relationships among the fault key information, the responsibility object, the maintenance tool, the fault description text and the call terminal. In this way, the fault maintenance strategy required for generating the maintenance work order can be determined by the faulty component and the fault type.

It may be understood that in the embodiment of the present application, when the device control system generates the fault description text, or after the operator reports the fault description text, the fault description text may be added to the corresponding correspondence according to the fault component and the fault type, so as to determine the fault maintenance policy later.

In the embodiment of the application, the calling system is in communication connection with the management system and is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the calling system and the target calling terminal according to the identification information of the target calling terminal, transmitting the fault voice data to the target calling terminal through the audio transmission channel and outputting the fault voice data.

In the embodiment of the application, the calling system can be in communication connection with the management system through communication modes such as Ethernet, but is not limited to the embodiment.

In the embodiment of the application, the calling system can monitor the management system, after the management system is monitored to generate a maintenance work order, the maintenance work order can be obtained, the fault text data corresponding to the fault information and the identification information of the target calling terminal are determined, the fault text data are converted into the fault voice data, the fault voice data are transmitted to the target calling terminal and output, and the fault information is notified in time.

In addition, the calling system can send a maintenance work order to the calling system actively by the management system instead of monitoring the management system, and the calling system can be triggered to work at the same time.

In some possible implementations of the embodiments of the present application, for example as illustrated in fig. 2, the call system may include a control host and at least one call terminal.

The control host is connected with each calling terminal through an audio interface.

The control host is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the control host and a target call terminal in at least one call terminal through an audio interface according to the identification information of the target call terminal, and transmitting the fault voice data to the target call terminal through the audio transmission channel.

In the embodiment of the application, the target call terminal is a call terminal matched with a responsibility object corresponding to the fault information in at least one call terminal of the call system.

In the embodiment of the present application, the control host may be implemented by, but not limited to, an electronic device capable of installing and running control software or a program, for example, a device such as a computer, a server, a controller, or the like, but not limited thereto.

The calling terminal in the calling system can be implemented by, but not limited to, a device that can play voice or make a voice call. For example, the calling terminal may be implemented with a walkie-talkie, a telephone, a voice player, etc.

When the calling terminal is realized by adopting equipment (such as a voice player) capable of playing voice, the calling terminal can directly play the fault voice data transmitted by the control host, so that the fault voice data is output.

When the calling terminal is implemented with a device (e.g., intercom, telephone, etc.) that can make a voice call, such as shown in fig. 2, the audio output system may also include a receiving terminal. The receiving terminal can be used by the responsibility object, and the receiving terminal is in communication connection with the calling terminal corresponding to the same responsibility object, so that the target calling terminal sends the fault voice data to the receiving terminal for playing after receiving the fault voice data transmitted by the control host.

It is understood that the receiving terminal may be, but is not limited to, an intercom, telephone, etc.

In some optional implementations of the embodiments of the present application, the control host may extract information such as responsibility objects, maintenance tools, fault description text, etc. in the maintenance work order. Wherein the service tool and the fault description text may be part of the fault text data. Then, the control host can determine the identification information of the target call terminal according to the responsibility object and the preset corresponding relation.

Optionally, as shown in fig. 3, in an embodiment of the present application, the calling system may further include a controlled switch. The controlled switch may be implemented using devices such as I/O relays. The control host can control the closing and opening between the normally open terminal and the other terminal in the controlled switch by sending control information to the controlled switch.

In the embodiment of the application, the controlled switch can be connected with the control port of the control host through but not limited to a USB (Universal Serial Bus ) serial port and the like, so as to receive the control information of the control host and conduct the closing and opening between the terminals.

In one possible implementation of the embodiment of the present application, as can be seen in fig. 4, the normally open terminal of the controlled switch may be connected to the audio output interface of the control host through a first audio line. And the other terminal of the controlled switch may be connected to the audio input interface of the call terminal via a second audio line. Thus, when the two terminals of the controlled switch are closed, the two sections of audio lines are conducted, so that a passage (namely an audio transmission channel) is formed between the audio output interface of the control host and the audio input interface of the call terminal, and the transmission of fault voice data of the control host to at least one call terminal is realized. The implementation mode skillfully utilizes the opening and closing between the two normally open terminals of the controlled switch, realizes the on-off control of the audio transmission channel from the control host to the call terminal, has simple and reliable structure, and is beneficial to popularization in industrial application.

In the above possible embodiments, some alternative examples may be that the same audio line is cut into two parts, a part with an input connector and a part with an output connector. Then, the part with the input connector is used as a first audio line, the cut-off part is fixed with the normally open terminal and is electrically connected, and at the moment, the input connector can be inserted into an audio output interface of the control host to realize connection. The part with the output connector is used as a second audio line, the cut-off part is fixed with the other terminal and is electrically connected, and at the moment, the output connector can be inserted into an audio input interface of the call terminal to realize connection. Thus, since the first audio line and the second audio line are essentially two parts of the same audio line, there is no compatibility problem when the connection is made through the two normally open terminals of the controlled switch, and customization of the first audio line and the second audio line is not required, so that the cost is lower.

Optionally, in some audio lines, in addition to the voice transmission line for performing the faulty voice data transmission, some other lines may be included, for example, including a control line for performing volume control, a shielding line for preventing signal interference, and the like. These lines not used for faulty voice data transmission may not be truncated to maintain their function.

In alternative embodiments of the present application, two complete audio lines may be used as the first audio line and the second audio line, respectively.

In some possible implementations of the embodiments of the present application, considering that in practical applications, the audio output interface of the control host and the audio input interface of the call terminal may not be matched in size, as shown in fig. 5, a first converter may also be provided in the fault maintenance call system. The input port of the first converter is connected with the control host through a third audio line, and the output port of the first converter is connected with the normally open terminal of the controlled switch through the first audio line.

The third audio line is an audio line matched with an audio output interface of the control host, and the first audio line and the second audio line are audio lines matched with an audio input interface of the call terminal.

By way of example, the third audio line may be a 3.5mm standard audio line, while the first and second audio lines may be 2.5mm standard audio lines, and the first transducer may be implemented with a 3.5mm to 2.5mm adapter. The foregoing is merely exemplary and is not intended to limit embodiments of the present application.

In some implementations of embodiments of the present application, referring to fig. 6, the controlled switches may be N, where N is an integer greater than 1, and the fault maintenance call system may further include a second converter. The second converter comprises an input port and N output ports. The input port of the second converter is connected with the control host, and each output port of the second converter is connected with one controlled switch, wherein N controlled switches are in one-to-one correspondence with N output ports in the second converter.

For example, assuming that the controlled switches are 4, the second converter may be implemented as an active RS485 one-to-four converter, the input port of the second converter may be connected to the control host through a 3.5mm audio line, and the output port of the second converter may be connected to the input port of the first converter through a 3.5mm audio line. The foregoing is merely exemplary and is not intended to limit embodiments of the present application.

In some implementations of the embodiments of the present application, still referring to fig. 6, the number of calling terminals may be M, where M is an integer greater than or equal to N. Each controlled switch is connected with at least one calling terminal in M calling terminals respectively. It will be understood that, in the case where M is equal to N, each controlled switch is connected to one call terminal, and N controlled switches are in one-to-one correspondence with N call terminals, as shown in fig. 6. In addition, in the case where M is greater than N, one controlled switch may be simultaneously connected to two or more different call terminals, which is not limited in the embodiment of the present application.

As shown in fig. 6, in the case where the fault maintenance call system includes the receiving terminals, the communication channels of the respective calling terminals and the respective receiving terminals may be configured in advance, so that the correspondence between the respective calling terminals and the respective receiving terminals is established. After any calling terminal receives the fault voice data transmitted by the control host, the fault voice data can be output to the receiving terminal with the same communication channel through the configured communication channel, so that the holder of the receiving terminal receives the fault voice data.

In some optional implementations of the embodiments of the present application, the calling system may further convert the fault key information from text data to voice data, and use the fault key information as a part of the fault voice data, so that after receiving the fault voice data, an equipment operation and maintenance person may determine a fault component and a fault type, so that maintenance preparation work may be better performed, and maintenance efficiency may be improved.

In the embodiment of the application, the management system can also be used for recording fault information and recording processing operation information aiming at a maintenance work order. This may provide more adequate data support for subsequent management and may also provide instructive comments for future fault maintenance, fault prediction, etc.

In some alternative implementations of the embodiments of the present application, the processing operation information may include information regarding the status of the process for the fault, and may also include status information characterizing to receive a repair order.

In the embodiment of the application, the management system can also be used for sending a call stopping instruction to the call system under the condition of receiving the processing operation information aiming at the maintenance work order; the call system is further configured to control the audio transmission channel to be disconnected in response to the stop call instruction. It can be understood that when the processing operation information for the maintenance work order is received, it indicates that the existing equipment operation staff processes the maintenance work order, and at this time, according to the processing operation information, the audio transmission channel is controlled to be disconnected, so that the call flow can be automatically ended, and the resource waste is reduced.

The processing operation information can be obtained by reporting the equipment operation staff through a receiving terminal or through interactive equipment in a maintenance site.

For example, after receiving the call stopping instruction, the control host of the call system may send an off instruction to the controlled switch, and after receiving the off instruction, the controlled switch disconnects the connection between the control host and the target call terminal.

In the embodiment of the application, the management system can also be used for receiving the processing completion information aiming at the maintenance work order and controlling the maintenance work order to be in a closed state according to the processing completion information.

The processing completion information of the maintenance work order can be obtained by reporting through a receiving terminal or through interaction equipment of a maintenance site under the condition that equipment operation staff finishes maintenance.

Based on the same inventive concept, the embodiment of the present application further provides a fault maintenance calling method, as shown in fig. 7, including:

s701: and acquiring fault information generated in the operation process of the target equipment.

S702: and generating a maintenance work order according to the fault information and the set fault maintenance strategy.

The maintenance work order comprises identification information of the target calling terminal corresponding to the fault information.

S703: according to the maintenance work order, the fault text data corresponding to the fault information is converted into fault voice data, and according to the identification information of the target call terminal, an audio transmission channel between the fault text data and the target call terminal is established, and the fault voice data is transmitted to the target call terminal through the audio transmission channel and is output.

Wherein, according to the fault information and the set fault maintenance policy, the process of generating the maintenance work order may include: determining a fault maintenance strategy according to the fault information; the fault maintenance strategy comprises a responsibility object corresponding to the fault information, a maintenance tool, a fault description text and identification information of a target call terminal corresponding to the responsibility object; and generating a maintenance work order according to the fault maintenance strategy.

Wherein, according to the fault information, the process of determining the fault maintenance policy may include: extracting fault key information from the fault information; determining a fault maintenance strategy according to the fault key information and a preset corresponding relation; the fault key information comprises fault components and fault types corresponding to the fault information; the preset corresponding relation comprises the corresponding relation among fault key information, a responsibility object, a maintenance tool, a fault description text and a calling terminal.

In some alternative embodiments, after the fault voice data is transmitted to the target call terminal through the audio transmission channel and output, processing operation information for the repair worksheet may also be received, and the audio transmission channel is controlled to be disconnected according to the processing operation information.

In some alternative embodiments, after the fault voice data is transmitted to the target call terminal through the audio transmission channel and output, processing completion information for the repair worksheet may also be received, and the repair worksheet is controlled to be in a closed state according to the processing completion information.

It will be appreciated that the above method may be applied to one or more devices having a management system and a call system for troubleshooting the call system. The above method may be applied to a control host of a call system, and the above management system may be integrated in the control host, for example.

In order to facilitate understanding of the solution according to the embodiments of the present application, a complete call procedure is taken as an example, and the solution according to the present application is described below by way of example:

first, the target device fails, and the electrical system to which the target device belongs alarms.

And then, an operator judges whether the fault needs maintenance of operation and maintenance personnel, and if so, the operator performs fault description on a man-machine interaction screen of the target equipment and reports the fault.

The equipment control system takes information such as fault components, fault types, fault description texts and the like as fault information, and transmits the fault information to the MES system through the Ethernet inside the enterprise.

The MES system records the fault information in detail and creates a maintenance work order according to the corresponding relation among the fault components, the fault type, the responsibility object, the maintenance tool, the fault description text and the calling terminal.

The calling system continuously monitors maintenance work orders to be processed in the MES system. When the MES system generates a new maintenance work order, the work order information details of the maintenance work order are automatically acquired.

The call system extracts the information of the maintenance work order, including extracting the channel number of the target call terminal corresponding to the responsibility object allocated in the maintenance work order, filling in maintenance tools, fault description texts, fault parts, fault types, etc. in the maintenance work order, and converting the text information of the fault parts, the fault types, the maintenance tools, the fault description texts, etc. as fault text data by calling Windows speech synthesis engine system.

The call system continuously transmits voice to the target call terminal through the audio interface, and the target call terminal transmits fault voice data to the receiving terminal of the operation and maintenance personnel.

In the process, the control host can send the closing control information to the target controlled switch with the channel number according to the agreed message format through the USB serial port based on the identification information of the target call terminal.

And then the target controlled switch performs data analysis according to the protocol message format to obtain closing control information, and then the normally open terminal and the other terminal of the controlled switch are driven to be closed by the internal driving device in response to the closing control information.

After the terminal of the target controlled switch is closed, the control host outputs the fault voice data to the target call terminal connected with the target controlled switch. The target calling terminal exhales the fault voice data to the receiving terminals sharing the same channel.

After receiving the fault voice data, the operation and maintenance personnel go to the fault site for maintenance, report processing operation information on the faulty target equipment, and report processing completion information after maintenance is completed.

The MES system records the processing operation information and the processing completion information reported by operation and maintenance personnel.

After receiving the processing operation information reported by the operation and maintenance personnel, the MES system sends a call stopping instruction to a control host of the call system. And the control host responds to the call stopping instruction and sends disconnection control information to the target controlled switch through the USB serial port according to the agreed message format.

And then the target controlled switch performs data analysis according to the protocol message format to obtain the disconnection control information, and then the normally open terminal of the controlled switch is driven to be disconnected with the other terminal by the internal driving device in response to the disconnection control information.

And the MES system controls the maintenance work order to be in a closed state after receiving the processing completion information reported by the operation and maintenance personnel.

The MES system also records and files the fault handling result of the operation and maintenance personnel.

According to the fault maintenance calling system and the fault maintenance calling method provided by the embodiment of the application, fault information generated in the operation process of the target equipment can be obtained so as to generate a maintenance work order, then fault text data corresponding to the fault information is converted into fault voice data, the fault voice data is transmitted to the target calling terminal through the audio transmission channel and output, the defect that the display mode of a large workshop screen is limited by the size of a screen and only brief information can be displayed is avoided, detailed fault information can be output to equipment operation staff in a voice mode in a fault voice data mode, so that the equipment operation staff can accurately grasp the detailed information of equipment faults in the first time, further maintenance preparation work is fully carried out, the occurrence probability of the condition that the equipment operation staff repeatedly goes between an equipment tool room and the fault equipment is reduced, and the maintenance efficiency is improved.

Based on the same inventive concept, a fault maintenance calling device 800 is also provided in an embodiment of the present application. Referring now to fig. 8, fig. 8 illustrates a fault maintenance calling device employing the method of fig. 7. It should be appreciated that the specific functions of the apparatus 800 may be found in the above description, and detailed descriptions are omitted here as appropriate to avoid repetition. The device 800 includes at least one software functional module that can be stored in memory in the form of software or firmware or cured in the operating system of the device 800. Specifically:

Referring to fig. 8, an apparatus 800 includes:

an obtaining module 801, configured to obtain fault information generated during an operation process of a target device;

a generating module 802, configured to generate a maintenance work order according to the fault information and the set fault maintenance policy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information;

and the control module 803 is configured to convert the fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establish an audio transmission channel between the fault text data and the target call terminal according to the identification information of the target call terminal, and transmit the fault voice data to the target call terminal through the audio transmission channel and output the fault voice data.

In a possible implementation manner of the embodiment of the present application, the generating module 802 is specifically configured to determine a fault maintenance policy according to the fault information, and generate the maintenance work order according to the fault maintenance policy. The fault maintenance strategy comprises a responsibility object corresponding to the fault information, a maintenance tool, a fault description text and identification information of the target call terminal corresponding to the responsibility object.

In this possible implementation manner, the generating module 802 is further specifically configured to extract fault key information from the fault information, and determine the fault maintenance policy according to the fault key information and a preset correspondence; the fault key information comprises fault components and fault types corresponding to the fault information; the preset corresponding relation comprises corresponding relation among fault key information, responsibility objects, maintenance tools, fault description texts and calling terminals.

In a possible implementation manner of the embodiment of the present application, the fault voice data further includes voice data that converts the fault key information from text data.

In a possible implementation manner of the embodiment of the present application, the obtaining module 801 is further configured to receive, after the control module 803 transmits the fault voice data to the target call terminal through an audio transmission channel and outputs the fault voice data, processing operation information for the repair work order; the control module 803 is further configured to control the audio transmission channel to be disconnected according to the processing operation information.

In a possible implementation manner of the embodiment of the present application, the obtaining module 801 is further configured to receive, after the control module 803 transmits the fault voice data to the target call terminal through an audio transmission channel and outputs the fault voice data, processing completion information for the repair worksheet; the control module 803 is further configured to control the maintenance work order to be in a closed state according to the processing completion information.

It should be understood that, for simplicity of description, some of the descriptions in the method embodiments are omitted from description in the device embodiments.

Based on the same inventive concept, the present embodiment provides a control host, which includes a processor 901 and a memory 902, as shown in fig. 9. Wherein:

the processor 901 is configured to execute one or more programs stored in the memory 902 to implement the above-described fault maintenance calling method.

It is to be appreciated that processor 901 may be a processor core or processor chip, or other circuitry that may be configured and operated by a program. While the Memory 902 may be, but is not limited to, RAM (Random Access Memory ), ROM (Read-Only Memory), flash Memory, etc.

It will also be appreciated that the configuration shown in fig. 9 is merely illustrative, and that the control host may also include more or fewer components than shown in fig. 9, or have a different configuration than shown in fig. 9. For example, there may also be an internal communication bus for enabling communication between the processor 901 and the memory 902; also for example, there may be external communication interfaces such as a USB (Universal Serial Bus ) interface, CAN (Controller Area Network, controller area network) bus interface, audio output interface, microphone interface, etc.; for example, the display device may further include an information display means such as a display screen, but is not limited thereto.

In the embodiment of the present application, the control host may be a single host or may be a cluster formed by a plurality of hosts, which is not limited to this embodiment.

Based on the same inventive concept, the present embodiment also provides a computer-readable storage medium, such as a floppy disk, an optical disk, a hard disk, a flash memory, a usb disk, an SD (Secure Digital Memory Card, secure digital Card) Card, an MMC (Multimedia Card) Card, etc., in which one or more programs implementing the above steps are stored, and the one or more programs are executable by one or more processors to implement the above fault maintenance calling method. And will not be described in detail herein.

In the embodiments provided by the application, the technical features of each embodiment can be freely combined to obtain new embodiments without conflict.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. The above-described apparatus embodiments are merely illustrative, for example, the division of the units is merely a logical function division, and there may be other manners of division in actual implementation, and for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the communications links shown or discussed may be indirect coupling or communications links through some communications interfaces, devices or units, which may be electrical, mechanical, or other form.

Further, the units described as separate units may or may not be physically separate, and units displayed as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

Furthermore, functional modules in various embodiments of the present application may be integrated together to form a single portion, or each module may exist alone, or two or more modules may be integrated to form a single portion.

In this document, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions.

Herein, a plurality refers to two or more.

The above description is only an example of the present application and is not intended to limit the scope of the present application, and various modifications and variations will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the protection scope of the present application.

Claims (12)

1. A method of fault maintenance calling comprising:

acquiring fault information generated in the running process of target equipment;

generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information;

according to the maintenance work order, the fault text data corresponding to the fault information is converted into fault voice data, and according to the identification information of the target call terminal, an audio transmission channel between the target call terminal and the fault text data is established, and the fault voice data is transmitted to the target call terminal through the audio transmission channel and is output.

2. The method of claim 1, wherein generating a repair order based on the fault information and a set fault repair policy comprises:

determining a fault maintenance strategy according to the fault information; the fault maintenance strategy comprises a responsibility object corresponding to the fault information, a maintenance tool, a fault description text and identification information of the target call terminal corresponding to the responsibility object;

and generating the maintenance work order according to the fault maintenance strategy.

3. The method of claim 2, wherein determining a fault maintenance strategy based on the fault information comprises:

extracting fault key information from the fault information; the fault key information comprises fault components and fault types corresponding to the fault information;

determining the fault maintenance strategy according to the fault key information and a preset corresponding relation; the preset corresponding relation comprises corresponding relation among fault key information, responsibility objects, maintenance tools, fault description texts and calling terminals.

4. The method of claim 3, wherein the fault voice data further comprises voice data that converts the fault key information from text data.

5. The method of any of claims 1-4, wherein after transmitting the faulty voice data to the target call terminal through an audio transmission channel and outputting, the method further comprises:

receiving processing operation information aiming at the maintenance work order;

and controlling the disconnection of the audio transmission channel according to the processing operation information.

6. The method of any of claims 1-4, wherein after transmitting the faulty voice data to the target call terminal through an audio transmission channel and outputting, the method further comprises:

Receiving processing completion information for the maintenance work order;

and controlling the maintenance work order to be in a closed state according to the processing completion information.

7. A fault maintenance calling system, comprising:

the equipment control system is used for acquiring fault information generated in the running process of the target equipment;

the management system is in communication connection with the equipment control system and is used for generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information;

and the call system is in communication connection with the management system and is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the call system and the target call terminal according to the identification information of the target call terminal, transmitting the fault voice data to the target call terminal through the audio transmission channel and outputting the fault voice data.

8. The troubleshooting call system of claim 7, wherein said call system includes a control host and at least one call terminal;

The control host is connected with the call terminal through an audio interface;

the control host is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the control host and a target call terminal in the at least one call terminal through the audio interface according to the identification information of the target call terminal, and transmitting the fault voice data to the target call terminal through the audio transmission channel.

9. A fail-over call system according to claim 7 or 8, wherein,

the management system is also used for sending a call stopping instruction to the call system under the condition of receiving the processing operation information aiming at the maintenance work order;

the call system is further configured to control the audio transmission channel to be disconnected in response to the call stopping instruction.

10. A fault maintenance calling device, comprising:

the acquisition module is used for acquiring fault information generated in the operation process of the target equipment;

the generating module is used for generating a maintenance work order according to the fault information and the set fault maintenance strategy; the maintenance work order comprises identification information of a target call terminal corresponding to the fault information;

The control module is used for converting fault text data corresponding to the fault information into fault voice data according to the maintenance work order, establishing an audio transmission channel between the control module and the target call terminal according to the identification information of the target call terminal, and transmitting the fault voice data to the target call terminal through the audio transmission channel and outputting the fault voice data.

11. A control host, comprising: a processor and a memory; the processor is configured to execute one or more programs stored in the memory to implement the troubleshooting call method of any one of claims 1 to 6.

12. A computer-readable storage medium storing one or more programs executable by one or more processors to implement the fault maintenance calling method of any of claims 1 to 6.