CN114610216A

CN114610216A - Service processing method, device and storage medium

Info

Publication number: CN114610216A
Application number: CN202210288496.1A
Authority: CN
Inventors: 邢亚云; 周臻诣
Original assignee: Ctrip Travel Network Technology Shanghai Co Ltd
Current assignee: Ctrip Travel Network Technology Shanghai Co Ltd
Priority date: 2022-03-23
Filing date: 2022-03-23
Publication date: 2022-06-10

Abstract

The embodiment of the disclosure provides a service processing method, a service processing device and a storage medium, wherein in a service processing electronic flow, a first service interaction page corresponding to a current service link in a service flow is displayed; responding to the preset operation of a user on the first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises a first business interaction page and/or reference information in a historical business interaction page corresponding to a previous business link, and the display content of the second display area comprises the content of a next business link; and the content of the next service link is related to the service item determined by the user in the first service interaction page. Therefore, the user can refer to the content in the last business link and operate the content in the next business link in the same page, the business process efficiency is greatly improved, the return condition is reduced, and the user experience is improved.

Description

Service processing method, device and storage medium

Technical Field

The present disclosure relates to the field of information processing technologies, and in particular, to a method and an apparatus for processing a service, and a storage medium.

Background

At present, various business processes handled by a user are generally realized on a webpage or an APP through an electronic process of multi-page jump.

Taking a booking product as an example, for a booking function with a long service path, the current common interaction behavior is that a user clicks to enter the next page after making a decision, and clicks to enter the next page after making a decision again on a new page, and the steps are repeated. For the user, if the service path is long, it is very laborious to check the contents of the front and back pages back and forth.

Inventing messages

In view of the above disadvantages of the related art, it is an object of the present disclosure to provide a service processing method, apparatus, and storage medium to solve the problems in the related art.

A first aspect of the present disclosure provides a service processing method, which is applied to a service flow of a user; the method comprises the following steps: displaying a first service interaction page corresponding to a current service link in a service flow; responding to a preset operation of a user on a first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with a business item identified by the user in the first business interaction page.

In an embodiment of the first aspect, the preset operation comprises a moving operation in a preset direction; the arrangement direction of the first display area and the second display area is consistent with the preset direction.

In an embodiment of the first aspect, the switching to display of the second service interaction page in response to a preset operation of a user on the first service interaction page includes: the first service interaction page gradually leaves the display picture along the preset direction and changes into a first display area, and the second display area gradually enters from the outside of the display picture along the preset direction.

In an embodiment of the first aspect, the preset operation comprises a lateral sliding operation; the first display area and the second display area are displayed in a left-right double-column display mode.

In an embodiment of the first aspect, the reference information comprises at least one of: user attention information; the user has the information that duplicate checks are possible.

In an embodiment of the first aspect, the second display region comprises a first sub-region and a second sub-region; the display content of the first sub-area comprises: detail information associated with the service item determined by the user in the first service interaction page; the display content of the second sub-area comprises the content of the next business link of the business item.

In an embodiment of the first aspect, the first sub-region and the second sub-region are arranged above and below each other.

A second aspect of the present disclosure provides a service processing apparatus, which is applied to a service flow of a user; the method comprises the following steps: the first page display module is used for displaying a first service interaction page corresponding to a current service link in a service flow; the second page display module responds to the preset operation of a user on the first service interaction page and switches to display a second service interaction page, and the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page.

A third aspect of the present disclosure provides a computer apparatus comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the business process method of any of the first aspects.

A fourth aspect of the present disclosure provides a computer-readable storage medium storing program instructions that are executed to perform the traffic processing method according to any one of the first aspects.

As described above, in the embodiment of the present disclosure, a service processing method, an apparatus, and a storage medium are provided, where in a service processing electronic flow, a first service interaction page corresponding to a current service link in a service flow is displayed; responding to a preset operation of a user on a first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page. Therefore, the user can refer to the content in the last business link and operate the content of the associated next business link in the same page, the completion efficiency of the business process is greatly improved, the page return viewing condition is reduced, and the user experience is improved.

Drawings

Fig. 1 shows a schematic flow chart of a service processing method in an embodiment of the present disclosure.

Fig. 2A shows an interface schematic diagram for displaying a first service interaction page in an embodiment of the present disclosure.

Fig. 2B shows an interface schematic diagram for displaying a second service interaction page in an embodiment of the present disclosure.

Fig. 3A shows a schematic diagram of a flight booking process in the related art.

Fig. 3B shows a schematic diagram of a flight booking process in an embodiment of the disclosure.

Fig. 4A shows an interface diagram of an airline query page in an application example of the present disclosure.

Fig. 4B shows an interface diagram of an airline running price page in an application example of the present disclosure.

Fig. 4C shows a schematic diagram of an interface for refining information and confirming a subscription in an application example of the present disclosure.

Fig. 5 shows a block diagram of a service processing apparatus according to an embodiment of the disclosure.

Fig. 6 shows a schematic structural diagram of a computer device according to an embodiment of the disclosure.

Detailed Description

Embodiments of the present disclosure are described below with reference to specific examples, and other advantages and effects of the present disclosure will be readily apparent to those skilled in the art from the disclosure. The disclosure may be embodied or carried out in various other specific embodiments and with various modifications or alterations from various aspects and applications of the disclosure without departing from the spirit of the disclosure. It is to be noted that the embodiments and features of the embodiments in the present disclosure may be combined with each other without conflict.

Embodiments of the present disclosure are described in detail below with reference to the accompanying drawings so that those skilled in the art to which the present disclosure pertains can easily carry out the embodiments. The present disclosure may be embodied in many different forms and is not limited to the embodiments described herein.

Reference in the representation of the present disclosure to the terms "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present disclosure. Furthermore, the particular features, structures, materials, or characteristics shown may be combined in any suitable manner in any one or more embodiments or examples. Moreover, various embodiments or examples and features of different embodiments or examples presented in this disclosure can be combined and combined by one skilled in the art without contradiction.

Furthermore, the terms "first", "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the expressions of the present disclosure, "plurality" means two or more unless specifically defined otherwise.

In order to clearly explain the present disclosure, components that are not related to the description are omitted, and the same reference numerals are given to the same or similar components throughout the specification.

Throughout the specification, when a device is referred to as being "connected" to another device, this includes not only the case of being "directly connected" but also the case of being "indirectly connected" with another element interposed therebetween. In addition, when a device "includes" a certain component, unless otherwise stated, the device does not exclude other components, but may include other components.

Although the terms first, second, etc. may be used herein to describe various elements in some instances, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, the first interface and the second interface are represented. Also, as used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context indicates otherwise. It will be further understood that the terms "comprises," "comprising," "includes" and/or "including," when used in this specification, specify the presence of stated features, steps, operations, elements, modules, items, species, and/or groups, but do not preclude the presence, or addition of one or more other features, steps, operations, elements, modules, items, species, and/or groups thereof. The terms "or" and/or "as used herein are to be construed as inclusive or meaning any one or any combination. Thus, "A, B or C" or "A, B and/or C" means "any of the following: a; b; c; a and B; a and C; b and C; A. b and C ". An exception to this definition will occur only when a combination of elements, functions, steps or operations performed are inherently mutually exclusive in some manner.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a", "an" and "the" include plural forms as long as the words do not expressly indicate a contrary meaning. The use of "including" in the specification is meant to specify the presence of stated features, regions, integers, steps, elements, and/or components, but does not preclude the presence or addition of other features, regions, integers, steps, elements, components, and/or groups thereof.

Terms representing relative spatial terms such as "lower", "upper", and the like may be used to more readily describe one element's relationship to another element as illustrated in the figures. Such terms are intended to have not only the meaning indicated in the drawings, but also other meanings or executions of the device in use. For example, if the device in the figures is turned over, elements described as "below" other elements would then be oriented "above" the other elements. Thus, the exemplary terms "under" and "beneath" all include above and below. The device may be rotated 90 or other angles and the terminology representing relative space is also to be interpreted accordingly.

Although not defined differently, including technical and scientific terms used herein, all have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs. Terms defined in commonly used dictionaries are to be additionally interpreted as having meanings consistent with those of related art documents and currently prompted messages, and should not be excessively interpreted as having ideal or very formulaic meanings unless defined.

Currently, business processes are typically done electronically, including but not limited to, e.g., e-commerce, government, or other businesses. The electronization refers to that a user operates an APP or a browser through an electronic device (such as a mobile terminal, a mobile phone, a tablet computer, and the like) to access a service flow server to perform service handling.

Taking the online booking of the airline ticket as an example, the current process includes the following steps:

1. the user searches for flights and tickets by entering date, place of departure, destination, etc.

2. The page essentially lists a list of all flight entries that meet the user's search criteria (each flight contains departure and arrival time, department, model, punctual rate, price, etc.). The user may sort by sorting rules such as price, departure time, etc.

3. The user enters the list page after selecting a flight in the list page. The page is mainly divided into two pieces of content: a) flight details: take-off and landing time, airports, terminal buildings, navigation departments, flight numbers, comfort levels, policy notices and the like; b) selecting freight rate: the different freight rates of the flight provided by different suppliers mainly come from cabins and the like, services, insurance and the like.

4. The user completes personal information such as a passenger's name, identification number, contact phone number, add insurance, etc.

5. [ PAY PROBLEMS ] the user selects payment information and confirms that the booking is completed.

For example, with data statistics, in the above flow, the return rate of each page user is high (the return rate is equal to the number of users clicking a return button/the number of users accessing the current page), and through user interview and other auxiliary data analysis, it is found that the user rollback is mainly due to 2 reasons:

1. verification information: and judging whether the page information after the jump is a product selected by the previous page.

2. The description of the product by the page after the jump is not in accordance with the expectation of the page.

For example, after a user selects a flight on the list page, the user may need to return to the list page to check other flights on the middle page, check whether the flight selected by the user meets the original requirement, or the like, so that multiple returns may be included in the process of booking a flight.

It can be understood that a high return rate may result in a long time spent by the business process, which is not beneficial to efficiency, and also affects user experience.

In view of this, the service processing method provided in the embodiment of the present disclosure improves the layout and corresponding content distribution of the service interaction page displayed in the service flow, so that a user can complete information selection or input of more service links in one page, thereby improving the service processing efficiency.

As shown in fig. 1, a schematic flow chart of a service processing method in an embodiment of the present disclosure is shown.

In fig. 1, the service processing method includes:

step S101: displaying a first service interaction page corresponding to a current service link in a service flow;

step S102: responding to the preset operation of a user on the first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area.

The display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page.

In some embodiments, the service processing method may be applied to a mobile terminal, such as a mobile phone or a tablet pc having a touch screen, and a user may perform the preset operation directly through a finger on the touch screen to implement changes such as switching between a first service interaction page and a second service interaction page.

In a possible example, the reference information comprises at least one of: user attention information; the user has information that there is a possibility of duplicate checks. For example, the first service interaction page is exemplarily a list page of the above-mentioned ticket booking, in which a flight list meeting the query requirement is displayed, and in view of the possible need of the user to check flights repeatedly, brief or complete information of the flight list may be displayed as reference information in the first display area of the second service interaction page for the user to check. Furthermore, the content of the next business segment displayed in the second display area may include, for example, details of the flight selected by the user in the first business interaction page, and may also include the respective freight rate information of the flight, etc.

In some embodiments, the first display region and the second display region are arranged side by side, for example, up and down or side to side. Accordingly, the user operation or changing manner of changing from the first service interaction page to the second service interaction page may also change correspondingly. In a possible example, the preset operation comprises a movement operation in a preset direction; the arrangement direction of the first display area and the second display area is consistent with the preset direction. For example, the preset operation includes a horizontal sliding, and when a target flight is selected and the target flight is slid horizontally when the flight list is displayed in the first service interaction page, the target flight is presented as a horizontally arranged first display area and a horizontally arranged second display area.

For example, as shown in fig. 2A, an interface diagram for displaying a first service interaction page in an embodiment of the disclosure is shown.

After accepting the horizontal sliding indicated by the left arrow of the user in the first business interaction page 201, the interface diagram of the second business interaction page 202 shown in fig. 2B is changed. In the second business interaction page 202, the first display area 221 and the second display area 222 are illustratively shown in the form of left and right double columns.

In a possible example, in order to adapt to the visual habit of the user when sliding laterally, in the process of switching from the first service interaction page 201 to the second service interaction page 202, the screen change may be in a form of gradually leaving the display screen along the preset direction to changing into the first display area 221, and the second display area 222 gradually entering from the outside of the display screen along the preset direction. For example, when the user performs a leftward sliding operation on the first service interaction page 201 in fig. 2A, the first service interaction page 201 moves leftward to leave the screen, and the second display area 222 on the right gradually enters the display screen, and finally assumes the state in fig. 2B. That is, the animation of switching from the first business interaction page 201 to the second business interaction page 202 gives the user a visual experience of scrolling laterally.

Fig. 2A and 2B exemplarily show switching from a current service link to a next service link, and thus it can be understood that display forms of the first display area 221 and the second display area 222 may also be adopted in a process of converting from the second service interaction page 202 of fig. 2B to a third service interaction page corresponding to a next service link, a content in the second service interaction page 202 and a content in the first service interaction page 201 may be exemplarily displayed in the first display area 221 of the third service interaction page, and a content in the next service link may be exemplarily displayed in the second display area 222 of the third service interaction page. Taking the booking of the air ticket as an example, the first service interaction page 201 displays the searched flight list, the user selects a target flight and then switches the target flight to the second service interaction page 202 in a transverse sliding manner, and two display areas in the second service interaction page 202 respectively display the flight list, details of the selected target flight and the freight rate; after determining the freight rate, the user performs a transverse sliding operation to enter a third service interaction page, wherein the third service interaction page is divided into two display areas, a first display area 221 displays details of the selected flight and the freight rate, and a second display area 222 displays columns and the like of personal information which needs to be filled in by the user; or, the third service interaction page may also only display the fields that the user needs to fill in the complete personal information. In various business processes, the business interaction pages of each link in the path of the business process can be displayed in the form of, for example, two columns in the above-mentioned scenario, and the first display area 221 in each page may be not only used for displaying the reference information of the previous business interaction page, but also used for displaying the reference information of any previous business interaction page or a combination of the reference information in multiple business interaction pages, that is, for example, the user attention information and/or the user presence information that needs to be checked.

It can be understood that by means of presenting reference information in a previous page and information which needs decision currently to a user in a service interaction page of a next service link in a contrasting manner, a longer service flow path can be shortened, and the requirement for page return of the user is reduced by the contrasting presentation.

Fig. 3A is a schematic diagram illustrating a flight booking process in the related art.

As shown in the figure, the user queries flights through conditions of date input, take-off and landing places, single/round-trip, cabin input, and the like in a front-end interface, initiates a query request to a flight database for querying and obtains a list of matched target flights to be output, wherein the list is shown through a list page of the front-end interface. And operating by the user on the list page to select flights, and inquiring the freight rate of the selected flights from the database to obtain a matched freight rate list for output, wherein the matched freight rate list is displayed through the middle page. After the user selects the freight rate, jumping to a filling page on a front-end interface for the user to fill in and perfect the information of the passenger. A payment is placed to complete the subscription after the user fills in the confirmation.

Referring to fig. 3B in contrast, a schematic diagram of a flight booking process in an embodiment of the disclosure is shown.

Compared with fig. 3A, in the flow of fig. 3B, after the query is performed on the [ front page ] of the front-end interface, the flight list is queried in the flight database together, and the freight rate list is queried in the freight rate database and output, so that the flight list and the freight rate list of the selected flight can be displayed together in the [ flight and freight rate pages ] displayed in the double regions of the front-end interface. Alternatively, the freight rate may be the lowest freight rate obtained by a price comparison, that is, the lowest price quote of the same flight counted in a certain period of time. After the user selects the freight rate, jumping to the double-area displayed freight rate and filling page of the front-end interface for the user to refer to the freight rate and fill and perfect the information of the passenger. A payment is placed to complete the subscription after the user fills in the confirmation. It can be seen that in the flow of fig. 3B, the number of service interaction pages that the user needs to contact is effectively reduced compared with that of fig. 3A, and information that needs to be checked in the previous page, such as flight, freight rate, etc., can be displayed in the subsequent page, so that the user can view the information conveniently, and return operations are reduced.

Please refer to fig. 4A to 4C. Fig. 4A shows an interface diagram of an airline query page in an application example of the present disclosure. Fig. 4B shows an interface diagram of an airline running price page in an application example of the present disclosure. Fig. 4C shows a schematic diagram of an interface for refining information and confirming a subscription in an application example of the present disclosure.

As shown in fig. 4A, shown is a list page for "select flight" in which a list of flights to beijing from shanghai in the predetermined time period is displayed. Illustratively, flight minimum rates for each flight and total hotel costs are shown, so the principle shown by this example is that flight rates and corresponding food and entertainment costs can be combined and shown in a service interaction page, not limited to just showing the rates.

As further shown in FIG. 4B, the user is shown sliding the displayed flight fare page laterally after selecting a flight from the list page. As shown in the figure, the first display area "select flights" on the left side of the figure displays flight listing information of a previous listing page, and the second display area on the right side displays "select flight price", i.e., an freight rate for selecting a target flight. Illustratively, the first sub-area in the upper half of the second display area in the figure displays the detail information of the targeted flight, and the second sub-area in the lower half displays the respective freight rates of the targeted flight. Therefore, it can be extended that the second service interaction page displayed in the service flow of other scenes may include a first sub-area and a second sub-area as exemplarily shown in fig. 4B, where the display content of the first sub-area includes: detail information associated with a business item determined by a user in a first business interaction page (e.g., a list page); the display content of the second sub-area includes the content of the next business link of the business item (if the list page is taken as the current page, the next business link is determined freight rate, and the correspondingly displayed content is freight rate content). In addition, the first sub-region and the second sub-region may adopt a top-bottom arrangement layout as shown in fig. 4B, and may also adopt a layout manner of other orientation arrangements, which is not limited to this.

As further shown in fig. 4C, the information improvement page entered by sliding in the horizontal direction after the user determines the freight rate is displayed, in which the user can fill in, for example, the name, the identification number, the aviation insurance, and the like, and can further confirm. Although the first display area corresponding to the freight rate is not shown in fig. 4C, it is understood that a double-column display similar to that shown in fig. 4B may be used in other embodiments.

It should be noted that, although the air ticket booking process is taken as an example, the application scenario is not limited thereto, and the above solution can be applied to other business links such as e-commerce shopping process, government affairs management, OA approval process in enterprise, and the like, and is not limited to the air ticket booking process or the ticket booking process.

Fig. 5 is a schematic block diagram of a service processing apparatus according to an embodiment of the present disclosure. The service processing device is applied to a service process of a user. Since the specific implementation of the service processing apparatus may refer to the previous embodiment of the service processing method, detailed descriptions of technical details are not repeated here.

In fig. 5, the service processing apparatus 500 includes:

a first page display module 501, configured to display a first service interaction page corresponding to a current service link in a service flow;

the second page display module 502, in response to a preset operation of a user on a first service interaction page, switches to display a second service interaction page, where the second service interaction page includes a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page.

In some embodiments, the preset operation comprises a moving operation in a preset direction; the arrangement direction of the first display area and the second display area is consistent with the preset direction.

In some embodiments, the switching to display of the second service interaction page in response to a preset operation of the user on the first service interaction page includes: the first service interaction page gradually leaves the display picture along the preset direction and changes into a first display area, and the second display area gradually enters from the outside of the display picture along the preset direction.

In some embodiments, the preset operation comprises a lateral sliding operation; the first display area and the second display area are displayed in a left-right double-column display mode.

In some embodiments, the reference information comprises at least one of: user attention information; the user has information that there is a possibility of duplicate checks.

In some embodiments, the second display region comprises a first sub-region and a second sub-region; the display content of the first sub-area comprises: detail information associated with the service item determined by the user in the first service interaction page; the display content of the second sub-area comprises the content of the next business link of the business item.

In some embodiments, the first and second sub-regions are arranged one above the other.

It should be noted that, all or part of the functional blocks in the embodiment of fig. 5 may be implemented by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of program instruction products. The program instruction product includes one or more program instructions. The processes or functions according to the present disclosure are produced in whole or in part when program instruction instructions are loaded and executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The program instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium.

Moreover, the apparatus disclosed in the embodiment of fig. 5 can be implemented by other module division methods. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the modules described is merely a logical division, and in actual implementation, there may be other divisions, for example, multiple modules or modules may be combined or may be dynamic to another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of devices or modules, and may be in an electrical or other form.

In addition, each functional module and sub-module in the embodiment of fig. 5 may be dynamically in one processing unit, or each module may exist alone physically, or two or more modules may be dynamically in one unit. The dynamic component can be realized in a form of hardware or a form of a software functional module. The dynamic components described above, if implemented in the form of software functional modules and executed as separate products for sale or use, may also be stored in a computer readable storage medium. The storage medium may be a read-only memory, a magnetic or optical disk, or the like.

It should be noted that the flowchart or method representations of the flowchart representations of the above-described embodiments of the present disclosure may be understood as representing modules, segments or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process. And the scope of the preferred embodiments of the present disclosure includes additional implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved.

For example, the order of the steps in the embodiments of fig. 1 and the like may be changed in a specific scenario, and is not limited to the above representation.

Fig. 6 is a schematic structural diagram of a computer device according to an embodiment of the disclosure.

In some embodiments, the computer device is configured to load program instructions to implement the aforementioned method embodiments (e.g., fig. 1, etc.). The computer device may be embodied as a mobile terminal, such as a mobile phone with a touch screen, a tablet computer, etc., which may be used by an implementer who stores and/or executes such program instructions for business purposes such as development, testing, etc.

The computer device 600 illustrated in fig. 6 is only an example and should not bring any limitations to the functionality or scope of use of the embodiments of the present disclosure.

As shown in fig. 6, computer apparatus 600 is embodied in the form of a general purpose computing device. The components of computer device 600 may include, but are not limited to: the at least one processing unit 610, the at least one memory unit 620, and a bus 630 that couples the various system components including the memory unit 620 and the processing unit 610.

Wherein the storage unit stores program code executable by the processing unit 610 to cause a computer device to implement the method steps described in the above embodiments of the present disclosure.

In some embodiments, the storage unit 620 can include volatile storage, such as Random Access Memory (RAM)6201 and/or cache storage 6202, and can further include a read-only memory (ROM) 6203.

In some embodiments, the storage unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including, but not limited to: an operating execution system, one or more application programs, other program modules, and program data, each of which, and in some combination, may comprise an implementation of a network environment.

In some embodiments, bus 630 may include a data bus, an address bus, and a control bus.

In some embodiments, the computer apparatus 600 may also communicate with one or more external devices 700 (e.g., keyboard, pointing device, Bluetooth device, etc.), which may be through an input/output (I/O) interface 650. Optionally, computer device 600 further includes a display unit 640 coupled to input/output (I/O) interface 650 for displaying. Also, computer device 600 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet) via network adapter 6100. As shown, the network adapter 6100 communicates with the other modules of the computer device 600 over the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with computer device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

Embodiments of the present disclosure may also provide a computer readable storage medium, which may contain program codes and may be executed on a device, such as a personal computer, to implement the execution of each step and sub-step in the above method embodiments (such as fig. 1) of the present disclosure. In the context of this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

The program code may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

Program code for carrying out operations of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user computing device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

In summary, the embodiments of the present disclosure provide a service processing method, an apparatus, and a storage medium, where in a service processing electronic flow, a first service interaction page corresponding to a current service link in a service flow is displayed; responding to a preset operation of a user on a first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page. Therefore, the user can refer to the content in the last business link and operate the content of the associated next business link in the same page, the completion efficiency of the business process is greatly improved, the page return viewing condition is reduced, and the user experience is improved.

The above-described embodiments are merely illustrative of the principles of the present disclosure and their efficacy, and are not intended to limit the disclosure. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present disclosure. Accordingly, it is intended that all equivalent modifications or changes be made by those skilled in the art without departing from the spirit and technical spirit of the present disclosure and be covered by the claims of the present disclosure.

Claims

1. A business processing method is characterized in that the method is applied to a business process of a user; the method comprises the following steps:

displaying a first service interaction page corresponding to a current service link in a service flow;

responding to a preset operation of a user on a first service interaction page, and switching to display a second service interaction page, wherein the second service interaction page comprises a first display area and a second display area;

the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with a business item identified by the user in the first business interaction page.

2. The traffic processing method according to claim 1, wherein the preset operation comprises a moving operation in a preset direction; the arrangement direction of the first display area and the second display area is consistent with the preset direction.

3. The service processing method according to claim 2, wherein the switching to display of the second service interaction page in response to a preset operation of the user on the first service interaction page comprises:

the first service interaction page gradually leaves the display picture along the preset direction and changes into a first display area, and the second display area gradually enters from the outside of the display picture along the preset direction.

4. The traffic processing method according to claim 2, wherein the preset operation comprises a lateral sliding operation; the first display area and the second display area are displayed in a left-right double-column display mode.

5. The traffic processing method according to claim 1, wherein the reference information includes at least one of: user attention information; the user has information that there is a possibility of duplicate checks.

6. The traffic processing method according to claim 1, wherein the second display area comprises a first sub-area and a second sub-area; the display content of the first sub-area comprises: detail information associated with the service item determined by the user in the first service interaction page; the display content of the second sub-area comprises the content of the next business link of the business item.

7. The traffic processing method according to claim 6, wherein the first sub-area and the second sub-area are arranged above and below each other.

8. A business processing device is characterized in that the business processing device is applied to a business process of a user; the method comprises the following steps:

the first page display module is used for displaying a first service interaction page corresponding to a current service link in a service flow;

the second page display module responds to the preset operation of a user on the first service interaction page and switches to display a second service interaction page, and the second service interaction page comprises a first display area and a second display area; the display content of the first display area comprises the reference information in the first business interaction page and/or the historical business interaction page corresponding to the previous business link, and the display content of the second display area comprises the content of the next business link; the next business link content is associated with the business item determined by the user in the first business interaction page.

9. A computer device, comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the traffic processing method according to any of claims 1 to 7.

10. A computer-readable storage medium, in which program instructions are stored, the program instructions being executed to perform the service processing method according to any one of claims 1 to 7.