CN112101956A - Post-sale video live broadcast interactive electronic commerce platform - Google Patents
Post-sale video live broadcast interactive electronic commerce platform Download PDFInfo
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- CN112101956A CN112101956A CN201910466252.6A CN201910466252A CN112101956A CN 112101956 A CN112101956 A CN 112101956A CN 201910466252 A CN201910466252 A CN 201910466252A CN 112101956 A CN112101956 A CN 112101956A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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Abstract
The utility model provides an interactive electronic commerce platform of after-sales video live broadcast which characterized in that: the system comprises a user login module, a user management module, a merchant management module, a commodity display module, a mobile terminal and an after-sale live video broadcast, wherein the after-sale live video broadcast can establish video conversation for buyers and sellers and broadcast after-sale services to the user video broadcast, a camera can collect after-sale installation and service operation images of commodities in real time and transmit the after-sale installation and service operation images of the commodities to the user for watching, the user can transmit operation notices and requirements to the merchant in time through video interaction, the merchant operation is improved for traditional enterprises and network merchants, the service capability is used as a core, an interactive electronic commerce platform for the after-sale live video broadcast is created, the mobile electronic commerce platform is operated in a coexistence mode through a self-operation platform and a docking platform, and the mobile terminal is matched, so that huge market spaces of mobile commerce are fully excavated, and the mobile electronic commerce platform is applicable to various industry entity markets, convenience stores and mobile electronic, Enterprises and the like develop the preference of E-commerce services.
Description
Technical Field
The invention relates to an e-commerce platform for after-sale video live broadcast interaction.
Background
Electronic commerce has the characteristics of global novelty, intangibility and the like, and has the characteristics of globalization and decentralization. In these years, electronic commerce has been developed very rapidly, and policy support is more important for electronic commerce such as tiger. With the development of electronic commerce, more and more electronic commerce merchants are certainly emerged in the future market, and it is important to provide a quick and high-quality after-sale video service for faster and better service consumers.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention aims to provide an after-sale video live broadcast interactive electronic commerce platform which can solve the problems of the prior art. And the WeChat is deeply integrated, and the advantages of the WeChat on social contact and propagation attributes are used, so that a market promotion system with magnitude expansion is created.
The purpose of the invention is realized by adopting the following technical scheme:
an after-sale video live broadcast interactive electronic commerce platform comprises a background management module, a user login module, a user management module, a commodity searching module, a commodity classification module, a merchant management module, a commodity display module, a mobile terminal and an after-sale video live broadcast, wherein the login module is used for receiving account information input by a user, verifying the account information through the background management module and acquiring the user information of the user; the user management module is used for improving user information, modifying user information and user assets and evaluating a sun note; the commodity classification module is used for classifying commodities according to platform commodities and store commodities; the commodity searching module is used for searching commodities according to preset conditions; the commodity display module is used for displaying products and related information issued by merchants; the merchant management module manages the shops, products and related information of merchants; the background management module checks and confirms orders submitted by users, payment amount and merchant products and delivery, after the orders are passed, the background management module pays the payment amount of the users to the merchant according to protocol regulations in a third-party payment mode, and the mobile terminal comprises WeChat, microblog, QQ, Facebook and distribution management; the after-sale video live broadcast is used for establishing video calls for buyers and sellers and carrying out video live broadcast and after-sale service on users, the camera can acquire after-sale installation and service operation images of commodities in real time and transmit the after-sale installation and service operation images of the commodities to the users for watching through video interaction, and the users can also transmit operation cautions and requirements to merchants in time through the video interaction.
Preferably, the background management module comprises system setting, advertisement setting, article classification, shop setting, user setting, authority setting, template management, data backup, financial management, commodity setting, commodity inventory, order management, sales promotion lists and mobile phone setting.
Preferably, the merchant management module comprises commodity management, authority management, after-sale video, supply and demand management, system setting, order management, promotion management, merchant entrance, store setting management, store management, inventory management, micro-communication management and commodity library management.
Preferably, the commodity display module comprises commodity details, specification parameters, commodity classification, commodity configuration, user comments, comment shoal lists, net friend discussion circles, immediate purchase, shopping cart and in-store classification, related classification, similar other brand picture carousel and friend link setting; the commodity attributes comprise commodity categories; the commodity classification module is used for classifying commodities according to platform commodities and store commodities.
Preferably, the after-sale video live broadcast is used for video interaction between a merchant and a user on site and live broadcast of after-sale services to the user, the camera can acquire after-sale installation and service operation images of commodities in real time and transmit the after-sale installation and service operation images of the commodities to the user for watching through the video interaction, and the user can also transmit operation attention and requirements to the merchant in time through the video interaction.
Preferably, the mobile terminal module comprises a WeChat, a microblog, a QQ, a Facebook and distribution management, and a set of complete WeChat, microblog, QQ, Facebook and distribution management multi-platform whole member distribution system is established; all the resident merchants of the system can popularize commodities to the mobile terminal.
Preferably, after the merchant management module receives the after-sale requirement of the product input by the user, the after-sale video live broadcast establishes a video call between the two parties according to the product input by the user, and the merchant provides guidance for installation, explanation and attention points of the after-sale product through the after-sale video live broadcast.
Preferably, the user can browse micro shops, hot goods, carefully chosen topics and the like in the mobile terminal, can collect, share and add in shopping carts or directly buy goods, can install after-sale products through after-sale video live broadcast, explain and give video guidance for cautionary matters, and also support marketing tools such as time-limited shopping and coupons, besides conventional registration/login, the mobile terminal also supports WeChat, microblog, Facebook and QQ login, and the user can manage orders, information and goods receiving addresses in a personal center after login.
Preferably, a plurality of sets of floor design templates are used for providing a larger space for merchants, a plurality of sets of templates are provided for the platform home page of the mobile terminal and the merchant home page to be selectable, visual editing is realized, and the layout and the style of the pages can be combined and arranged by a user at will.
Compared with the prior art, the invention has the beneficial effects that:
the invention discloses an e-commerce platform for after-sale video live broadcast interaction, which comprises the following steps: the age of the consumers in the king is now pushing the development of the circulation retail industry, and the enterprise management efficiency is improved so as to respond to the market change more quickly. If the consumer needs to be timely, comprehensively and accurately observed and the market trend needs to be realized, a new after-sale video service is interacted with the customers by depending on a borderless channel operation mode, so that the competitiveness of the electronic commerce is improved.
Drawings
Fig. 1 is a flowchart of an e-commerce platform for after-sales video live broadcast interaction according to the present invention.
Detailed Description
The invention will be further described with reference to the accompanying drawings and the detailed description below:
the invention provides an after-sale video live broadcast interactive electronic commerce platform which comprises a background management module, a user login module, a user management module, a merchant management module, a commodity searching module, a commodity classification module, a commodity display module, a mobile terminal and an after-sale video live broadcast, wherein the user login module is used for receiving account information input by a user, verifying the account information through the background management module and acquiring the user information of the user; the user management module is used for improving users, modifying user information and user assets and performing sun note evaluation; the commodity classification module is used for classifying commodities according to platform commodities and store commodities; the commodity searching module is used for searching commodities according to preset conditions; the commodity display module is used for displaying products and related information issued by merchants; the merchant management module manages the shops, products and related information of merchants; the commodity display module comprises commodity details, specification parameters, commodity classification, commodity configuration, user comments, comment exposure lists, online friend discussion circles, immediate purchase, shopping cart adding, in-store classification, relevant classification, picture carousel of other similar brands and friend link setting, a user can select a product in the commodity display module, add the shopping cart into the commodity display module or directly purchase the commodity, submit an order and select a payment mode, a merchant of the merchant management module receives the order and payment amount submitted by the user, audits and confirms the payment amount, the merchant selects logistics delivery, meanwhile, the background management module audits and confirms the order submitted by the user, payment amount and the merchant product delivered by the user, the background management module pays the payment amount to the merchant according to protocol regulations in a third-party payment mode, and the mobile terminal comprises a WeChat, Microblog, QQ, Facebook, distribution management; a set of complete WeChat, microblog, QQ, Facebook and distribution management multi-platform whole-person distribution system is established, the after-sale video live broadcast is used for establishing video conversation for buyers and sellers and live broadcasting after-sale services to users, the cameras can collect after-sale installation and service operation images of commodities in real time and transmit the after-sale installation and service operation images of the commodities to the users for watching through videos, and the users can transmit operation notices and requirements to the merchants in time through video interaction.
Furthermore, the user can browse micro shops, hot goods, carefully chosen topics and the like in the mobile terminal, can collect, share and join shopping carts or directly buy goods, after the user receives the products, the user establishes video interactive conversation for buyers and sellers through the after-sale video live broadcast, the after-sale products can be installed, the description and the notice provide video guidance, and marketing tools such as time-limited buying and coupons are supported.
The above embodiments are only for illustrating the technical idea and features of the present invention, and it should be understood by those skilled in the art that the present invention is not limited by the above embodiments, and various changes and modifications may be made without departing from the spirit and scope of the present invention, and these changes and modifications fall within the scope of the claimed invention.
Claims (8)
1. The utility model provides an interactive electronic commerce platform of after-sales video live broadcast which characterized in that: the system comprises a user login module, a user management module, a commodity searching module, a commodity classification module, a merchant management module, a commodity display module, a background management module, a mobile terminal and an after-sale video live broadcast, wherein the user login module is used for receiving account information input by a user, verifying the account information through the background management module and acquiring the user information of the user; the user management module is used for improving user information, modifying user information, user assets and performing sun note evaluation; the commodity classification module is used for classifying commodities according to platform commodities and store commodities; the commodity searching module is used for searching commodities according to preset conditions; the commodity display module is used for displaying products and related information issued by merchants; the merchant management module manages shops, products and related information of merchants, the background management module verifies and confirms orders submitted by users, payment amount and merchant products and delivery of goods, and after the orders are passed, the background management module pays the payment amount of the users to the merchants according to a protocol specification in a third-party payment mode, and the mobile terminal comprises WeChat, microblog, QQ and Facebook and is used for distribution management; the after-sale video live broadcast is used for establishing video interactive conversation for buyers and sellers and carrying out video live broadcast and after-sale service on users, the camera can acquire commodity after-sale installation and service operation images in real time and transmit the commodity after-sale installation and service operation images to the users for watching through video interaction, and the users can also transmit operation cautions and requirements to merchants in time through the video interaction.
2. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: the background management module comprises system setting, advertisement setting, article classification, shop setting, user setting, authority setting, template management, data backup, financial management, commodity setting, commodity inventory, order management, sales promotion lists and mobile phone setting.
3. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: the merchant management module comprises commodity management, authority management, after-sale videos, supply and demand management, system setting, order management, sales promotion management, merchant entrance, shop setting management, store management, inventory management, micro-communication management and commodity library management.
4. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: the mobile terminal comprises the WeChat, the microblog, the QQ, the Facebook and the distribution management, a set of complete WeChat, microblog, QQ, Facebook and distribution management multi-platform whole-person distribution system is established, and all resident merchants can popularize commodities to the mobile terminal.
5. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: after the merchant management module receives a product after-sale requirement input by a user, the after-sale video live broadcast establishes video conversation between two parties according to the product input by the user, the camera can acquire a commodity after-sale installation and service operation image in real time, the commodity after-sale installation and service operation image is transmitted to the user for watching through video interaction, and the user can transmit operation attention and requirements to the merchant in time through the video interaction.
6. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: the commodity display module comprises commodity details, specification parameters, commodity classification, commodity configuration, user comments, comment showns, net friend discussion circles, immediate purchase, shopping cart and in-store classification, related classification, picture carousel of other similar brands and friend link setting; the commodity attributes comprise commodity categories; the commodity classification module is used for classifying commodities according to platform commodities and store commodities.
7. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: the user can browse micro shops, hot-sold commodities, carefully selected special subjects and the like in the mobile terminal, can collect, share and add in a shopping cart or directly buy commodities, can install after-sale products through after-sale video live broadcast, explains and gives video guidance for cautionary matters, and also supports marketing tools such as time-limited shopping and coupons, besides conventional registration/login, the mobile terminal also supports WeChat, microblog, Facebook and QQ login, and the user can manage orders, information and goods receiving addresses in a personal center after login.
8. The e-commerce platform of an after-sale video live broadcast interaction as claimed in claim 1, wherein: through a plurality of sets of floor design templates, a larger space is given to merchants, a plurality of sets of templates are provided for the platform home page of the mobile terminal and the merchant home page to be selectable, visual editing is realized, and the layout and the style of the pages can be combined and arranged by a user at will.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910466252.6A CN112101956A (en) | 2019-06-02 | 2019-06-02 | Post-sale video live broadcast interactive electronic commerce platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910466252.6A CN112101956A (en) | 2019-06-02 | 2019-06-02 | Post-sale video live broadcast interactive electronic commerce platform |
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| Publication Number | Publication Date |
|---|---|
| CN112101956A true CN112101956A (en) | 2020-12-18 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910466252.6A Withdrawn CN112101956A (en) | 2019-06-02 | 2019-06-02 | Post-sale video live broadcast interactive electronic commerce platform |
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| CN (1) | CN112101956A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113311938A (en) * | 2021-01-18 | 2021-08-27 | 阿里巴巴集团控股有限公司 | Guidance method, guidance apparatus, electronic device, computer-readable medium, and program |
| CN113327094A (en) * | 2021-05-14 | 2021-08-31 | 上海拼历客信息科技有限公司 | Comprehensive management platform system for early education of children |
| CN116433316A (en) * | 2022-11-30 | 2023-07-14 | 江苏源直达物联科技有限公司 | E-commerce system based on interconnection co-construction and energized merchants |
-
2019
- 2019-06-02 CN CN201910466252.6A patent/CN112101956A/en not_active Withdrawn
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113311938A (en) * | 2021-01-18 | 2021-08-27 | 阿里巴巴集团控股有限公司 | Guidance method, guidance apparatus, electronic device, computer-readable medium, and program |
| CN113327094A (en) * | 2021-05-14 | 2021-08-31 | 上海拼历客信息科技有限公司 | Comprehensive management platform system for early education of children |
| CN116433316A (en) * | 2022-11-30 | 2023-07-14 | 江苏源直达物联科技有限公司 | E-commerce system based on interconnection co-construction and energized merchants |
| CN116433316B (en) * | 2022-11-30 | 2024-02-23 | 万咏仪 | E-commerce system based on interconnection co-construction and energized merchants |
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Application publication date: 20201218 |