CN111026566A - Client service error scene three-dimensional monitoring method and device - Google Patents
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Abstract
The application provides a three-dimensional monitoring method and a system for a client service error scene, wherein the method comprises the steps of obtaining page information and operation information of a current service page of a user; pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, continuously acquiring a new page opened by a user, repeating the steps, pushing the new data structure unit into the tail of the queue, and moving the old data structure unit to the head of the queue; and if the page has errors, sending the queue to a monitoring server. According to the method and the device, the events of the business pages of the client are monitored, the page information and the operation records of the multi-level pages before the fault occurs are stored in a queue form, and a plurality of operation scenes before the fault occurs can be traced by combining the fault reporting information of the user, so that the links of fault reporting are reduced, and the fault is quickly and accurately positioned.
Description
Technical Field
The present application relates to the field of data communication technologies, and in particular, to a method and an apparatus for three-dimensionally monitoring a service error scene at a client.
Background
The production link of the logistics system of the large-scale e-commerce relates to a plurality of execution links such as warehouse allocation and transportation, and the use personnel of each link are numerous and are distributed to different places throughout the country, and in addition, the business change of the e-commerce is very fast, so that the update of the client is very frequent, and the following problems exist:
1. the front operator is limited by the technical ability of the front operator and cannot determine the specific fault reason;
2. the traditional reporting mode only contains the current content;
3. because the research and development are generally far away from business operators, the reporting links are numerous;
4. the traditional reporting mode is single;
5. the reporting links are numerous and single, which causes serious distortion or error in the information transmission process and influences the timely and correct processing of the problems.
In view of the above, it is desirable to design a fast, three-dimensional, and accurate error reporting and processing method.
Disclosure of Invention
In order to solve at least one of the above technical problems, the present application provides a method and an apparatus for three-dimensional monitoring of a client service error scene, which improve the description accuracy of fault reporting by tracing to a plurality of operation scenes before a fault occurs.
In a first aspect of the present application, a method for three-dimensionally monitoring a client service error scene includes: acquiring page information and operation information of a current service page of a user; pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, wherein each element in the queue corresponds to a data structure unit; continuously acquiring a new page opened by a user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up; and if the page has errors, sending the queue to a monitoring server.
Preferably, before pushing the page information and the operation information into the queue, the method includes: acquiring length information which is input by a configuration end and used for generating a queue; and generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
Preferably, pushing the page information and the operation information into a queue includes: acquiring a service page currently operated by a user, and adding page information of the service page into a data structure unit at the tail of the queue; and monitoring the operation of the user on the current service page, and writing the operation information into the corresponding data structure unit.
Preferably, the acquiring the service page currently operated by the user includes: acquiring a primary service page of a service system according to a login message of a user logging in a client service system; and acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
Preferably, before sending the queue to the monitoring server, the method further includes: responding to an error reporting request of a user, and generating an error reporting information acquisition control; and collecting the fault reporting information of the user through the fault reporting information acquisition control, and sending the guarantee information and the queue to a monitoring server together.
In a second aspect of the present application, a client service error scene stereo monitoring apparatus includes: the information acquisition module is used for acquiring page information and operation information of a current service page of a user; the information storage module is used for pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, and each element in the queue corresponds to one data structure unit; the information selection module is used for continuously acquiring a new page opened by a user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up; and the information sending module is used for sending the queue to the monitoring server side if the page has errors.
Preferably, the mobile terminal further comprises a queue setting module, wherein the queue setting module comprises: a queue length obtaining unit, configured to obtain length information for generating a queue, input by a configuration end; and the queue generating unit is used for generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
Preferably, the information storage module includes: the page information storage unit is used for acquiring a service page currently operated by a user and adding the page information of the service page into a data structure unit at the tail of the queue; and the operation information storage unit is used for monitoring the operation of the user on the current service page and writing the operation information into the corresponding data structure unit.
Preferably, the page information storage unit includes: the first-level page storage subunit is used for acquiring a first-level service page of the service system according to a login message of a user logging in a client service system; and the page storage subunit is used for acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
Preferably, the system further comprises an error reporting data processing module, and the error reporting data processing module includes: the fault reporting information collecting unit is used for responding to a fault reporting request of a user and generating a fault reporting information acquisition control; and the guarantee information sending unit is used for collecting the fault reporting information of the user through the fault reporting information acquisition control and sending the guarantee information and the queue to the monitoring server side together.
According to the method and the device, the events of the business pages of the client are monitored, the page information and the operation records of the multi-level pages before the fault occurs are stored in a queue form, and a plurality of operation scenes before the fault occurs can be traced by combining the fault reporting information of the user, so that the links of fault reporting are reduced, and the fault is quickly and accurately positioned.
Drawings
Fig. 1 is a flowchart of a preferred embodiment of a client-side service error scene stereo monitoring method according to the present application.
Fig. 2 is a schematic diagram of queue information storage according to a preferred embodiment of the present application.
Fig. 3 is a schematic diagram of an information storage process according to a preferred embodiment of the present application.
Fig. 4 is an architecture diagram of a preferred embodiment of a client-side traffic error scene stereo monitoring apparatus according to the present application.
Detailed Description
In order to make the implementation objects, technical solutions and advantages of the present application clearer, the technical solutions in the embodiments of the present application will be described in more detail below with reference to the accompanying drawings in the embodiments of the present application. In the drawings, the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The described embodiments are some, but not all embodiments of the present application. The embodiments described below with reference to the drawings are exemplary and intended to be used for explaining the present application, and should not be construed as limiting the present application. All other embodiments obtained by a person of ordinary skill in the art without any inventive work based on the embodiments in the present application are within the scope of protection of the present application. Embodiments of the present application will be described in detail below with reference to the drawings.
According to a first aspect of the present application, a method for three-dimensionally monitoring a client service error scene, as shown in fig. 1, mainly includes:
step S1, acquiring page information and operation information of the current service page of the user;
step S2, pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, wherein each element in the queue corresponds to a data structure unit;
step S3, continuously acquiring a new page opened by the user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up;
and step S4, if the page has an error, sending the queue to a monitoring server.
The application stores the page information and the operation information through the queue, so the queue needs to be preset, for example, a memory is requested in advance as the queue, or a queue generating element is provided according to a user request, the queue is automatically generated after receiving the input of a user, the queue is mainly a large data structure and comprises a plurality of elements with the number capable of being set, each element is used as a small data structure unit, the page information and the operation information of each page are stored, the information can be obtained through a window event monitoring component, as shown in fig. 2, each data structure unit can also comprise a communication data acquisition component for acquiring the communication data of a client and a server and other fault reporting information of the user obtained through a reporting component besides storing the monitored data, namely, each data structure unit generally stores the current page id, the server id, the current page id, the current, The current page comprises a current page screen capture, a current page control id array, current page communication information, current page return information and the like.
Wherein, in an optional embodiment, generating the queue comprises:
acquiring length information which is input by a configuration end and used for generating a queue;
and generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
In step S3, a first-in first-out data storage mechanism is set according to the queue characteristics, and when new data is received after the data in the queue is determined to be full, the new data is added to the tail of the queue and the data at the head of the queue is deleted.
In some optional embodiments, as shown in fig. 3, pushing the page information and the operation information into a queue includes:
acquiring a service page currently operated by a user, and adding page information of the service page into a data structure unit at the tail of the queue;
and monitoring the operation of the user on the current service page, and writing the operation information into the corresponding data structure unit.
In some optional embodiments, the obtaining the service page currently operated by the user includes:
acquiring a primary service page of a service system according to a login message of a user logging in a client service system; and acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
It can be understood that, referring to fig. 3, the method for three-dimensional monitoring of a client service error scene in the present application is stored in a service APP in the form of a monitoring agent class, when an APP page is opened, the monitoring agent class is automatically invoked to obtain page information of an initial page of the APP page, i.e. page information of a first-level service page, such as a page id, a page screenshot, etc., then information such as a name of the first-level page, an event function name, event content, a component name to which an event belongs (such as a button, a multiple selection box, etc.) is obtained through a window event monitoring component, then when a user clicks a control of a corresponding page, a corresponding event is triggered, and these implanted monitoring agent class codes are invoked correspondingly to store the page information of a second-level page into a designated queue element, and similarly, based on the information of the second-level service page and event triggering, obtain third-level page information, and analogizing in sequence to obtain the page information and the operation information of the current page of the user. In fig. 3, when it is found that the user jumps to the next page, it is determined whether the length of the queue is greater than or equal to the set maximum length; if yes, deleting the first element of the queue; and simultaneously, the current page is stored to the tail of the queue after being subjected to screen capture.
The operation flow of step S4 is not shown in fig. 3, and it is understood that step S4 may occur when the client page fails, and the queue information is sent to the server automatically or according to a user request, or during each communication between the client and the server.
The queue sending condition in the communication process includes two conditions, one is that the set communication content is used as an additional judgment condition, for example, when some important data are communicated, the queue is sent to the server with the communication content, and when other information is communicated, the queue data is not sent so as to save bandwidth, and in the second condition, when the client communicates with the server every time, the queue is sent to the server.
In this embodiment, the above process is implemented by encapsulating a communication module, that is, the monitoring proxy class implementing the above method of the present application encapsulates the original communication, based on the communication monitoring component in fig. 2, when there is communication in app, the proxy class is called first, after the proxy class implements step S1-step S3, the related content is stored in a queue, and then the previous communication module is used, and when there is information returned by the communication module, the proxy class also adds the information to a corresponding place of the page where the information returned by the communication module is stored.
In the above embodiment, the communication may adopt http protocol or TCP/IP protocol
In some optional embodiments, before sending the queue to the monitoring server, the method further includes:
responding to an error reporting request of a user, and generating an error reporting information acquisition control;
and collecting the fault reporting information of the user through the fault reporting information acquisition control, and sending the guarantee information and the queue to a monitoring server together.
In this embodiment, the monitoring agent provides a service operation failure reporting control, which is disposed on the topmost layer of a service page and does not disappear along with the failure of the main service, when a user finds that a service operation fails, the user can click the control to pop up a failure reporting page, and meanwhile, the page can also add a voice description or a text description of the user, and finally, a failure reporting button is clicked, and at this time, a reporting component in the app background can send all information in the queue and the additional information of the user to the server side together.
A second aspect of the present application provides a client side service error scene stereo monitoring apparatus corresponding to the foregoing method, as shown in fig. 4, the apparatus mainly includes:
the information acquisition module is used for acquiring page information and operation information of a current service page of a user;
the information storage module is used for pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, and each element in the queue corresponds to one data structure unit;
the information selection module is used for continuously acquiring a new page opened by a user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up;
and the information sending module is used for sending the queue to the monitoring server side if the page has errors.
In some optional embodiments, the apparatus further comprises a queue setting module, and the queue setting module comprises:
a queue length obtaining unit, configured to obtain length information for generating a queue, input by a configuration end;
and the queue generating unit is used for generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
In some optional embodiments, the information storage module comprises:
the page information storage unit is used for acquiring a service page currently operated by a user and adding the page information of the service page into a data structure unit at the tail of the queue;
and the operation information storage unit is used for monitoring the operation of the user on the current service page and writing the operation information into the corresponding data structure unit.
In some optional embodiments, the page information storage unit includes:
the first-level page storage subunit is used for acquiring a first-level service page of the service system according to a login message of a user logging in a client service system; and the page storage subunit is used for acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
In some optional embodiments, the system further comprises an error reporting data processing module, and the error reporting data processing module comprises:
the fault reporting information collecting unit is used for responding to a fault reporting request of a user and generating a fault reporting information acquisition control;
and the guarantee information sending unit is used for collecting the fault reporting information of the user through the fault reporting information acquisition control and sending the guarantee information and the queue to the monitoring server side together.
The application has the following advantages:
1. compared with the prior method that the fault is reported by calling or filling in a work order and the like, the fault reporting method and the fault reporting device can directly report the fault on the client;
2. the three-dimensional record can be used for checking which operations are performed by the user before the fault occurs;
3. the fault reporting mode is diversified, and the fault can be reported by screen capture and voice as well as characters;
4. the server can directly acquire the information, so that the inaccuracy of the information caused by overlong information transmission path and single transmission mode is avoided;
5. the report timeliness is high, the field fault can be subjected to screen capture, and the like, so that the accuracy is improved, and time is won for solving the problem.
In a third aspect of the present application, a terminal device includes a processor, a memory, and a computer program stored on the memory and executable on the processor, where the processor executes the computer program to implement the client-side traffic error scene stereo monitoring method as described above.
In a fourth aspect of the present application, a readable storage medium stores a computer program, and the computer program is used for implementing the client-side traffic error scene stereo monitoring method as described above when being executed by a processor.
In particular, according to embodiments of the present application, the processes described above with reference to the flow diagrams may be implemented as a computer software program, in particular a computer program installed on a mobile phone terminal, which is capable of interacting with a server. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. The computer storage media of the present application may be computer-readable signal media or computer-readable storage media or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules or units described in the embodiments of the present application may be implemented by software or hardware. The modules or units described may also be provided in a processor, the names of which in some cases do not constitute a limitation of the module or unit itself.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present application should be covered within the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. A client service error scene three-dimensional monitoring method is characterized by comprising the following steps:
acquiring page information and operation information of a current service page of a user;
pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, wherein each element in the queue corresponds to a data structure unit;
continuously acquiring a new page opened by a user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up;
and if the page has errors, sending the queue to a monitoring server.
2. The method for stereoscopic monitoring of the client-side business error scene as claimed in claim 1, wherein before pushing the page information and the operation information into the queue, comprising:
acquiring length information which is input by a configuration end and used for generating a queue;
and generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
3. The method for stereoscopic monitoring of a client-side business error scenario of claim 1, wherein pushing the page information and the operation information into a queue comprises:
acquiring a service page currently operated by a user, and adding page information of the service page into a data structure unit at the tail of the queue;
and monitoring the operation of the user on the current service page, and writing the operation information into the corresponding data structure unit.
4. The method for stereoscopic monitoring of the client service error scene as claimed in claim 3, wherein the obtaining of the service page currently operated by the user comprises:
acquiring a primary service page of a service system according to a login message of a user logging in a client service system; and acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
5. The method for stereoscopic monitoring of a client service error scene as claimed in claim 1, further comprising, before sending the queue to a monitoring server:
responding to an error reporting request of a user, and generating an error reporting information acquisition control;
and collecting the fault reporting information of the user through the fault reporting information acquisition control, and sending the guarantee information and the queue to a monitoring server together.
6. A client-side service error scene three-dimensional monitoring device is characterized by comprising:
the information acquisition module is used for acquiring page information and operation information of a current service page of a user;
the information storage module is used for pushing the page information and the operation information as a data structure unit into the tail of a queue with a set length, and each element in the queue corresponds to one data structure unit;
the information selection module is used for continuously acquiring a new page opened by a user, repeating the steps, pushing a new data structure unit into the tail of the queue, moving an old data structure unit to the head of the queue, and deleting the old data structure unit from the head of the queue if the queue is completely filled up;
and the information sending module is used for sending the queue to the monitoring server side if the page has errors.
7. The client-side traffic error scene stereo monitoring apparatus according to claim 6, further comprising a queue setting module, the queue setting module comprising:
a queue length obtaining unit, configured to obtain length information for generating a queue, input by a configuration end;
and the queue generating unit is used for generating the queue according to the data structure of each element in the preset queue and the length information of the queue.
8. The client-side traffic error scene stereo monitoring apparatus according to claim 6, wherein the information storage module includes:
the page information storage unit is used for acquiring a service page currently operated by a user and adding the page information of the service page into a data structure unit at the tail of the queue;
and the operation information storage unit is used for monitoring the operation of the user on the current service page and writing the operation information into the corresponding data structure unit.
9. The client-side traffic error scene stereo monitoring apparatus according to claim 8, wherein the page information storage unit includes:
the first-level page storage subunit is used for acquiring a first-level service page of the service system according to a login message of a user logging in a client service system; and the page storage subunit is used for acquiring the corresponding service page with more than two levels according to the operation of the user on the control in the service page.
10. The client-side traffic error scene stereoscopic monitoring device of claim 9, further comprising an error reporting data processing module, the error reporting data processing module comprising:
the fault reporting information collecting unit is used for responding to a fault reporting request of a user and generating a fault reporting information acquisition control;
and the guarantee information sending unit is used for collecting the fault reporting information of the user through the fault reporting information acquisition control and sending the guarantee information and the queue to the monitoring server side together.
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| CN113010414A (en) * | 2021-02-24 | 2021-06-22 | 北京每日优鲜电子商务有限公司 | Application program performance management method and device based on bytecode instrumentation technology |
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