CN110428301A - Peripheral equipment assists interactive electronic business system - Google Patents

Peripheral equipment assists interactive electronic business system Download PDF

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Publication number
CN110428301A
CN110428301A CN201910683402.9A CN201910683402A CN110428301A CN 110428301 A CN110428301 A CN 110428301A CN 201910683402 A CN201910683402 A CN 201910683402A CN 110428301 A CN110428301 A CN 110428301A
Authority
CN
China
Prior art keywords
user
commodity
client
trade debtor
sales force
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201910683402.9A
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Chinese (zh)
Inventor
郝验峰
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to CN201910683402.9A priority Critical patent/CN110428301A/en
Publication of CN110428301A publication Critical patent/CN110428301A/en
Pending legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/12—Payment architectures specially adapted for electronic shopping systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G06Q30/0643—Graphical representation of items or shoppers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions

Abstract

The invention discloses a kind of peripheral equipments, and interactive electronic business system, including user client, trade debtor end, application server, signal server, user right security module and commodity to be assisted to be automatically positioned shelf；User client is the application program that user uses, and is placed an order for user and payment function；Trade debtor end provides pre-sales consulting and after-sale service for user；Application server provides data and service, such as the displaying function of commodity and order for user client and trade debtor end；Signal server assists user client and trade debtor end to establish connection, shared data；User right security module is used for the identification and authentication of user identity, guarantees the safety and legitimacy of user's operation；Commodity automatic positioning shelf are connect with trade debtor end, are shown introduction and valuation to cargo.The present invention uses collaborative browser technology, user and sales force can operation pages simultaneously, so that both sides is had better Interaction context, facilitate and trade.

Description

Peripheral equipment assists interactive electronic business system
Technical field
The present invention relates to a kind of e-commerce systems, assist interactive electronic commercial affairs system more particularly to a kind of peripheral equipment System.
Background technique
Online shopping mall has become a kind of shopping way of mainstream, but the interaction of both parties also suffers from very big office Limit, pre-sales main still by text exchange after sale, this makes fresh and service class sale, general unlike standard merchandise And.Recently, the appearance that (Collaborative browsing) is cooperatively browsed in terms of Internet service, it is remote compared to previous Journey Desktop Share have higher real-time and and interactivity, have begun and used in Internet service industry.But online There are no using in supermarket, the sale of fresh class still sells the pre-packaged laggard marketing of fresh standardization, as watermelon is this heavy The commodity that there are great differences are measured, a very wide weight range can be provided in store, when user receives close to lower weight limit Commodity when can feel very disappointed.And it also can be very disappointed when the commodity received have a long way to go with picture.As insurance etc. Service product still mainly relies on telemarketing, such as people protects, safety.
Summary of the invention
For overcome the deficiencies in the prior art, the present invention provides a kind of peripheral equipment auxiliary interactive electronic business system, It can directly be linked up in the application online with sales force using audio-video user, use collaborative browser technology, user With sales force can simultaneously operation pages, so that both sides is had better Interaction context.
In order to solve the above technical problems, the invention provides the following technical scheme:
A kind of peripheral equipment auxiliary interactive electronic business system, including user client, trade debtor end, client SDK, application server, signal server, user right security module and commodity are automatically positioned shelf；
User client: being that the application program that user uses is placed an order and propped up for user for showing commodity, advertisement etc. Function is paid, using client SDK, and connects application server and signal server；
Trade debtor end: application program is used for sales force, pre-sales consulting and after-sale service is provided for user, uses visitor Family end SDK, and connect application server and signal server；
Client SDK: user client and trade debtor end will integrated client SDK, with realize voice and video call, Collaborative browsing and peripheral hardware reading are shared, and client SDK is communicated with signal server by long connection, and video speech is logical Words carry out relaying or direct-connected under the assistance of signal server；
Application server: data and service, such as the exhibition of commodity and order are provided for user client and trade debtor end Show and maintenance function；
Signal server: client SDK is connect with signal server, is assisted user client and trade debtor end to establish and is connected It connects, shared data；
User right security module: for the identification and authentication of user identity, guarantee the safety of user's operation and legal Property, application server and signal server must will integrate user right security module, to guarantee the safety of service；
Commodity are automatically positioned shelf: connecting with trade debtor end, be shown introduction and valuation to cargo.
As a preferred technical solution of the present invention, it is equipped with track between adjacent two rows shelf, electricity is installed on track Dynamic railcar, can be moved forward and backward, and rotary seat is installed in railcar, band station in front of seat, place electronics on station Platform balance is simultaneously connected with trade debtor end, and trade debtor end is placed among platform balance and chair, is fixed on operation edge of table, makes sale visitor The preceding camera at family end can shine the sales force being sitting on chair, and rear camera photographed the weighing unit of electronic platform scale；Database The middle mapping for establishing shelf location and orbital position, increases displacement field in shelf table, it is assumed that guide rail one end is starting point, length Be located at away from starting point l for L, shelf location C2, then it will be in the displacement field of l write-in C2 record；Commodity and shelf location, which are established, to close Connection point of addition field or can establish independence table on commodity；Position control system is a function at trade debtor end Can, by reading product locations from database, and the track truck position stored in system is combined, amount of movement is calculated, to track Vehicle stepper motor sends control signal；When desired location and physical location shift, can by clicking calibration knob, and The commodity of current location are scanned to calibrate, or are moved to starting point zero calibration.
As a preferred technical solution of the present invention, when user's shopping, microphone and camera shooting are opened in trade debtor end Head establishes connection with user, and user is led to that can carry out purchase with sales force, and when user will buy commodity, sales force clicks quotient Product, camera are switched to rear camera, and railcar will be moved into commodity corresponding position, and commodity are placed on platform balance by sales force to be claimed Weigh and show user；
User uses step are as follows:
User opens application, browses commodity；
When user has purchase intention or has a question, the telephone button on picture is clicked, carries out sound view with sales force Frequency is conversed, and shows sales force's preceding camera at this time；
When connection is established, sales force shows that picture synchronizes with user, and both sides can link up with regard to same content, can To be marked on picture, clicking point has corrugated feedback；
When purchase is in kind or shows relative article, sales force clicks commodity purchasing key or camera switching is pressed Camera is switched to rear camera by button, for showing and illustrating commodity；
When commodity need peripheral hardware to measure, for example, commodity weighing, both sides' picture real-time display peripheral hardware reading, when user confirms After errorless, it is added to shopping cart；
After the completion of shopping, click shopping vehicle button browses shopping cart, is paid after confirmation is errorless, completes process of purchase；
It is completed when user pays, system pays to sales force's push and successfully prompts, and prints voucher.
As a preferred technical solution of the present invention, signal server is recommended to use WebSocket, and video communication uses WebRTC。
Compared with prior art, the attainable beneficial effect of the present invention is:
1. the present invention can be linked up directly with sales force in the application online using audio-video user；
2. use collaborative browser technology, user and sales force can operation pages simultaneously, so that both sides is had better friendship Mutual context；
3. application can connect peripheral equipment, equipment read signal can be shared with both sides, provides auxiliary support, example to link up Weighing commodity are such as shown by camera shooting, weighing reading is showed by user etc. by bluetooth or serial ports；
4. use certificate and integrated e-payment means complete the signing and payment of order in interaction, pin is improved Sell conversion ratio；
5. user can buy according to oneself demand when on-line purchase is fresh, and pay the fund of actual weight；
6. on-line purchase services class product, sale can be with specific explanations clause, and completes contract award payment online.
Detailed description of the invention
Fig. 1 is frame principle figure of the invention；
Fig. 2 respective display interface state diagram when being user client of the present invention and not connected trade debtor end；
Fig. 3 is respective display interface state diagram when user client of the present invention is connected with trade debtor end.
Specific embodiment
Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings, it should be understood that preferred reality described herein Apply example only for the purpose of illustrating and explaining the present invention and is not intended to limit the present invention.
It please refers to shown in Fig. 1-3, a kind of peripheral equipment auxiliary interactive electronic business system, including user client, pin Sell client, client SDK, application server, signal server, user right security module and commodity automatic positioning shelf；
User client: being that the application program that user uses is placed an order and propped up for user for showing commodity, advertisement etc. Function is paid, using client SDK, and connects application server and signal server；
Trade debtor end: application program is used for sales force, pre-sales consulting and after-sale service is provided for user, uses visitor Family end SDK, and connect application server and signal server；
Client SDK: user client and trade debtor end will integrated client SDK, with realize voice and video call, Collaborative browsing and peripheral hardware reading are shared, and client SDK is communicated with signal server by long connection, and video speech is logical Words carry out relaying or direct-connected under the assistance of signal server；
Application server: data and service, such as the exhibition of commodity and order are provided for user client and trade debtor end Show and maintenance function；
Signal server: client SDK is connect with signal server, is assisted user client and trade debtor end to establish and is connected It connects, shared data；
User right security module: for the identification and authentication of user identity, guarantee the safety of user's operation and legal Property, application server and signal server must will integrate user right security module, to guarantee the safety of service；
Commodity are automatically positioned shelf: connecting with trade debtor end, be shown introduction and valuation to cargo.
Wherein, signal server is recommended to use WebSocket, and video communication uses WebRTC.Application server, signaling clothes Device, the user right security module of being engaged in are division in logic, are can integrate in practical applications as an entirety.
Wherein, it is equipped with track between adjacent two rows of shelf, electric motor-trolley is installed on track, can be moved forward and backward, rail Rotary seat is installed, band station in front of seat places electronic platform scale on station and is connected with trade debtor end, platform on road vehicle Trade debtor end is placed among scale and chair, is fixed on operation edge of table, so that the preceding camera at trade debtor end is shone and be sitting in Sales force on chair, rear camera photographed the weighing unit of electronic platform scale；Shelf location and orbital position are established in database Mapping, increase displacement field in shelf table, it is assumed that guide rail one end be starting point, length L, shelf location C2 be located at away from starting point It, then will be in the displacement field of l write-in C2 record at l；The foundation of commodity and shelf location is associated with, can on commodity point of addition word Section establishes independence table；Position control system is a function at trade debtor end, by reading commodity from database Position, and the track truck position stored in system is combined, amount of movement is calculated, sends control signal to railcar stepper motor；When It, can be by clicking calibration knob when desired location and physical location shift, and scan the commodity of current location to calibrate, Or it is moved to starting point zero calibration.
Specifically, microphone and camera are opened in trade debtor end and user establishes connection, Yong Huyu when user's shopping It is logical that purchase can be carried out with sales force, when user will buy commodity, sales force clicks commodity, and camera images after being switched to Head, railcar will be moved into commodity corresponding position, and commodity are placed on platform balance and weigh and show user by sales force.
User uses step are as follows:
User opens application, browses commodity；
When user has purchase intention or has a question, the telephone button on picture is clicked, carries out sound view with sales force Frequency is conversed, and shows sales force's preceding camera at this time；
When connection is established, sales force shows that picture synchronizes with user, and both sides can link up with regard to same content, can To be marked on picture, clicking point has corrugated feedback；
When purchase is in kind or shows relative article, sales force clicks commodity purchasing key or camera switching is pressed Camera is switched to rear camera by button, for showing and illustrating commodity；
When commodity need peripheral hardware to measure, for example, commodity weighing, both sides' picture real-time display peripheral hardware reading, when user confirms After errorless, it is added to shopping cart；
After the completion of shopping, click shopping vehicle button browses shopping cart, is paid after confirmation is errorless, completes process of purchase；
It is completed when user pays, system pays to sales force's push and successfully prompts, and prints voucher.
The implementation of the present invention is not limited to this, and above-described embodiment content according to the invention utilizes the routine of this field Technological know-how and customary means, under the premise of not departing from above-mentioned basic fundamental thought of the invention, preferred embodiment above can be with The modification, replacement or combination of other diversified forms are made, other embodiments obtained all fall within rights protection scope of the present invention Within.

Claims (4)

1. a kind of peripheral equipment assists interactive electronic business system, which is characterized in that including user client, trade debtor End, client SDK, application server, signal server, user right security module and commodity are automatically positioned shelf；
User client: being the application program that user uses, and for showing commodity, advertisement etc., function is placed an order and paid for user Can, using client SDK, and connect application server and signal server；
Trade debtor end: application program is used for sales force, pre-sales consulting and after-sale service is provided for user, uses client SDK, and connect application server and signal server；
Client SDK: user client and trade debtor end will integrated client SDK, to realize voice and video call, cooperation Formula browsing and peripheral hardware reading are shared, and client SDK is communicated with signal server by long connection, and video speech is conversed, Relaying or direct-connected is carried out under the assistance of signal server；
Application server: providing data and service for user client and trade debtor end, for example, commodity and order displaying and Maintenance function；
Signal server: client SDK is connect with signal server, and user client and trade debtor end is assisted to establish connection, Shared data；
User right security module: for the identification and authentication of user identity, guarantee the safety and legitimacy of user's operation, answer User right security module must will be integrated with server and signal server, to guarantee the safety of service；
Commodity are automatically positioned shelf: connecting with trade debtor end, be shown introduction and valuation to cargo.
2. peripheral equipment according to claim 1 assists interactive electronic business system, which is characterized in that adjacent two rows goods It is equipped with track between frame, electric motor-trolley is installed on track, can be moved forward and backward, rotary seat, seat are installed in railcar Front band station places electronic platform scale on station and is connected with trade debtor end, placed among platform balance and chair sell it is objective Family end is fixed on operation edge of table, and the preceding camera at trade debtor end is enable to shine the sales force being sitting on chair, rear to image Head photographed the weighing unit of electronic platform scale；The mapping that shelf location and orbital position are established in database increases position in shelf table Move field, it is assumed that guide rail one end is starting point, and length L, shelf location C2 are located at away from starting point l, then by the position of l write-in C2 record It moves in field；The foundation of commodity and shelf location is associated with, and point of addition field or can establish independence table on commodity；Position Control system is a function at trade debtor end, by reading product locations from database, and stored in combination system Track truck position calculates amount of movement, sends control signal to railcar stepper motor；When desired location and physical location occur partially It, can be by clicking calibration knob when shifting, and the commodity of current location are scanned to calibrate, or are moved to starting point zero calibration.
3. peripheral equipment according to claim 2 assists interactive electronic business system, which is characterized in that when user does shopping When, microphone and camera are opened in trade debtor end and user establishes connection, user and to carry out purchase with sales force logical, when with When family will buy commodity, sales force clicks commodity, and camera is switched to rear camera, and railcar will be moved into commodity and correspond to position It sets, commodity are placed on platform balance and weigh and show user by sales force；
User uses step are as follows:
User opens application, browses commodity；
When user has purchase intention or has a question, the telephone button on picture is clicked, it is logical to carry out audio-video with sales force Words, show sales force's preceding camera at this time；
When connection is established, sales force shows that picture synchronizes with user, and both sides can link up with regard to same content, Ke Yi It is marked on picture, clicking point has corrugated feedback；
When purchase is in kind or shows relative article, sales force clicks commodity purchasing key or camera switching push button, will Camera switches to rear camera, for showing and illustrating commodity；
When commodity need peripheral hardware to measure, for example, commodity weighing, both sides' picture real-time display peripheral hardware reading, when user's confirmation is errorless Afterwards, it is added to shopping cart；
After the completion of shopping, click shopping vehicle button browses shopping cart, is paid after confirmation is errorless, completes process of purchase；
It is completed when user pays, system pays to sales force's push and successfully prompts, and prints voucher.
4. peripheral equipment according to claim 1 assists interactive electronic business system, which is characterized in that signal server It is recommended to use WebSocket, video communication uses WebRTC.
CN201910683402.9A 2019-07-26 2019-07-26 Peripheral equipment assists interactive electronic business system Pending CN110428301A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201910683402.9A CN110428301A (en) 2019-07-26 2019-07-26 Peripheral equipment assists interactive electronic business system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201910683402.9A CN110428301A (en) 2019-07-26 2019-07-26 Peripheral equipment assists interactive electronic business system

Publications (1)

Publication Number Publication Date
CN110428301A true CN110428301A (en) 2019-11-08

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Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080065726A1 (en) * 2006-09-08 2008-03-13 Roy Schoenberg Connecting Consumers with Service Providers
US20120005725A1 (en) * 2001-01-19 2012-01-05 C-Sam, Inc. Transactional services
CN202600777U (en) * 2012-06-05 2012-12-12 东北石油大学 Electronic commerce sales system
CN103745395A (en) * 2014-01-09 2014-04-23 苏海洋 Remote shopping server and use method thereof
CN104835033A (en) * 2015-05-14 2015-08-12 北京超赞捷通网络科技有限公司 Rapid shopping method based on mobile positioning technology
CN107835464A (en) * 2017-09-28 2018-03-23 努比亚技术有限公司 Video calling window picture processing method, terminal and computer-readable recording medium
CN108596295A (en) * 2018-03-27 2018-09-28 英业达科技有限公司 The system and method for article position is confirmed using automatic vehicle

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120005725A1 (en) * 2001-01-19 2012-01-05 C-Sam, Inc. Transactional services
US20080065726A1 (en) * 2006-09-08 2008-03-13 Roy Schoenberg Connecting Consumers with Service Providers
CN202600777U (en) * 2012-06-05 2012-12-12 东北石油大学 Electronic commerce sales system
CN103745395A (en) * 2014-01-09 2014-04-23 苏海洋 Remote shopping server and use method thereof
CN104835033A (en) * 2015-05-14 2015-08-12 北京超赞捷通网络科技有限公司 Rapid shopping method based on mobile positioning technology
CN107835464A (en) * 2017-09-28 2018-03-23 努比亚技术有限公司 Video calling window picture processing method, terminal and computer-readable recording medium
CN108596295A (en) * 2018-03-27 2018-09-28 英业达科技有限公司 The system and method for article position is confirmed using automatic vehicle

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Application publication date: 20191108