CN110312045A - The anti-harassment method, apparatus of customer service system, equipment and storage medium - Google Patents
The anti-harassment method, apparatus of customer service system, equipment and storage medium Download PDFInfo
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- CN110312045A CN110312045A CN201910404832.2A CN201910404832A CN110312045A CN 110312045 A CN110312045 A CN 110312045A CN 201910404832 A CN201910404832 A CN 201910404832A CN 110312045 A CN110312045 A CN 110312045A
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- call request
- location information
- interface call
- information
- dialog interface
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F17/00—Digital computing or data processing equipment or methods, specially adapted for specific functions
- G06F17/10—Complex mathematical operations
- G06F17/18—Complex mathematical operations for evaluating statistical data, e.g. average values, frequency distributions, probability functions, regression analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
- H04L41/145—Network analysis or design involving simulating, designing, planning or modelling of a network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/30—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information
- H04L63/304—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information intercepting circuit switched data communications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/30—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information
- H04L63/306—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information intercepting packet switched data communications, e.g. Web, Internet or IMS communications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
Abstract
This application discloses a kind of anti-harassment methods of customer service system, device, equipment and storage medium, when detecting the dialog interface call request that terminal is sent, obtain the dialog interface call request corresponding click location information in the terminal interaction interface, according to the click location information, determine the corresponding customer attribute information of the dialog interface call request, when determining that the customer attribute information is illegal, intercept the dialog interface call request, click behavior when to by sending dialog interface call request to user terminal on interactive interface is analyzed, to determine whether for malicious user, it is quickly intercepted when being determined as malicious user, effectively reduce the malicious access harassing and wrecking that customer service system is subjected to, promote customer experience.
Description
Technical field
This application involves the communications field, in particular to the anti-harassment method, apparatus of a kind of customer service system, equipment and storage are situated between
Matter.
Background technique
In related customer service system, often occur constantly calling dialogue by reasons brings such as malice harassing and wrecking, malice competitions
The case where interface, causes the client for really having demand that cannot obtain related service in time, brings pole deleterious effect.
Existing anti-harassment technology has: the number occurred by statistics " harassing and wrecking " keyword, time accessed by User IP
The modes such as several or frequency plus identifying code are to determine whether be malicious user.If it is determined that being malicious user, then it is this time right to close
Words, and corresponding IP is piped off, artificial customer service otherwise is distributed into this dialogue, when reducing the invalid reception of artificial customer service
It is long.
Although above-mentioned each method can intercept some simple, regular malice dialogues, some slightly do is upgraded
Malice dialogue can not then intercept, and if malicious access system can collect problem set, be acted on behalf of using IP, and each Agent IP is only from problem
It concentrates and extracts a small number of problems, be then spaced certain reasonable time section and go access customer service system, pass through existing side in this case
Method can not intercept malice dialogue.In addition, directly addition identifying code mode will use family experience it is bad.
Summary of the invention
The application's is designed to provide a kind of anti-harassment method, apparatus of customer service system, equipment and storage medium, with can
Rapidly and accurately detect traffic events.
In a first aspect, the embodiment of the present application provides a kind of anti-harassment method of customer service system, comprising:
When detecting the dialog interface call request that terminal is sent, the dialog interface call request is obtained in the terminal
Corresponding click location information in interactive interface；
According to the click location information, the corresponding customer attribute information of the dialog interface call request is determined；
When determining that the customer attribute information is illegal, the dialog interface call request is intercepted.
In one possible implementation, described to detect terminal in the above method provided by the embodiments of the present application
After the dialog interface call request of transmission, it is corresponding in the terminal interaction interface to obtain the dialog interface call request
Before click location information, further includes:
The input mode information for obtaining the dialog interface call request determines the input of the dialog interface call request
Mode information is to click input.
In one possible implementation, in the above method provided by the embodiments of the present application, the acquisition is described right
Interface call request is talked about in the terminal interaction interface after corresponding click location information, it is described according to the click location
Information, before determining the corresponding customer attribute information of the dialog interface call request, further includes:
Obtain the location information that the click button of the dialog interface call request is triggered in the terminal interaction interface；
Based on the click location information and the location information for clicking button, determine that click location information is not located at institute
State the center for clicking button.
In one possible implementation, described according to the point in the above method provided by the embodiments of the present application
Location information is hit, determines the corresponding customer attribute information of the dialog interface call request, comprising:
Based on the click location information and the location information for clicking button, it is described to determine that click location information is located at
When clicking the center of button, determine that the corresponding customer attribute information of the dialog interface call request is malicious user.
In one possible implementation, described according to the point in the above method provided by the embodiments of the present application
Location information is hit, determines the corresponding customer attribute information of the dialog interface call request, comprising:
According to the click location information training information regression model, the side's R value of the information regression model is determined, it is described
The coefficient of determination of the side's R expression information regression model；
Based on the side's R value and preset threshold, the customer attribute information is determined.
In one possible implementation, it in the above method provided by the embodiments of the present application, instructs in the following way
Practice information regression model；
Sample database is constructed, the sample database includes the click location sample acquired in advance according to setting time interval
This information；
Sample in the sample database is divided into training sample and test sample, and information regression model is instructed
Practice.
In one possible implementation, described to work as described in determination in the above method provided by the embodiments of the present application
When customer attribute information is illegal, after intercepting the dialog interface call request, further includes:
The IP address of the dialog interface call request counterpart terminal is marked.
Second aspect, the embodiment of the present application provide a kind of customer service system disturbance-proof device, comprising:
Detection module when for detecting the dialog interface call request of terminal transmission, obtaining the dialog interface and calling
Request corresponding click location information in the terminal interaction interface；
First determining module, for determining that the dialog interface call request is corresponding according to the click location information
Customer attribute information；
Blocking module, for when determining that the customer attribute information is illegal, intercepting the dialog interface call request.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, further includes:
Second determining module, for the detection module detect terminal send dialog interface call request after,
The dialog interface call request is obtained in the terminal interaction interface before corresponding click location information, it is described right to obtain
The input mode information for talking about interface call request, it is defeated to click to determine the input mode information of the dialog interface call request
Enter.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, further includes:
Third determining module, for obtaining the dialog interface call request at the terminal interaction interface in detection module
In after corresponding click location information, first determining module determines that the dialogue connects according to the click location information
Before the corresponding customer attribute information of mouthful call request, obtains and trigger the dialog interface calling in the terminal interaction interface and ask
The location information for the click button asked；Based on the click location information and the location information for clicking button, determines and click
Location information is not located at the center for clicking button.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, described first determines mould
Block includes:
First determination unit, for determining a little based on the click location information and the location information for clicking button
When hitting location information positioned at the center for clicking button, the corresponding user property of the dialog interface call request is determined
Information is malicious user.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, described first determines mould
Block, comprising:
Second determination unit, for determining that the information is returned according to the click location information training information regression model
Return the side's R value of model, the side R indicates the coefficient of determination of information regression model；Based on the side's R value and preset threshold, determine
The customer attribute information.
In one possible implementation, it in above-mentioned apparatus provided by the embodiments of the present application, instructs in the following way
Practice information regression model；
Sample database is constructed, the sample database includes the click location sample acquired in advance according to setting time interval
This information；
Sample in the sample database is divided into training sample and test sample, and information regression model is instructed
Practice.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, further includes:
Mark module, for after the blocking module intercepts the dialog interface call request, the dialogue to be connect
The IP address of mouth call request counterpart terminal is marked.
The third aspect, the embodiment of the present application provide a kind of electronic equipment, comprising: memory and processor；
The memory, for storing computer program；
Wherein, the processor executes the computer program in the memory, to realize above-mentioned first aspect and
Method described in each embodiment of one side.
Fourth aspect, the embodiment of the present application provide a kind of computer readable storage medium, the computer-readable storage
Computer program is stored in medium, for realizing above-mentioned first aspect and when the computer program is executed by processor
Method described in each embodiment of one side.
Compared with prior art, the anti-harassment method, apparatus of customer service system provided by the present application, equipment and storage medium, inspection
When measuring the dialog interface call request of terminal transmission, the dialog interface call request is obtained in the terminal interaction interface
Corresponding click location information determines that the corresponding user of the dialog interface call request belongs to according to the click location information
Property information intercept the dialog interface call request when determining that the customer attribute information is illegal, thus by user end
Click behavior when end sends dialog interface call request on interactive interface is analyzed, to determine whether for malicious user,
It is quickly intercepted when being determined as malicious user, effectively reduces the malicious access harassing and wrecking that customer service system is subjected to, promote client
Experience.
Detailed description of the invention
Fig. 1 is the flow diagram one for the anti-harassment method of customer service system that the embodiment of the present application one provides；
Fig. 2 is the flow diagram two for the anti-harassment method of customer service system that the embodiment of the present application one provides；
Fig. 3 is the structural schematic diagram one for the customer service system disturbance-proof device that the embodiment of the present application two provides；
Fig. 4 is the structural schematic diagram two for the customer service system disturbance-proof device that the embodiment of the present application two provides；
Fig. 5 is the structural schematic diagram for the electronic equipment that the embodiment of the present application three provides.
Specific embodiment
With reference to the accompanying drawing, the specific embodiment of the application is described in detail, it is to be understood that the guarantor of the application
Shield range is not limited by the specific implementation.
Unless otherwise explicitly stated, otherwise in entire disclosure and claims, term " includes " or its change
Changing such as "comprising" or " including " etc. will be understood to comprise stated element or component, and not exclude other members
Part or other component parts.
Fig. 1 is the flow diagram of the anti-harassment method of customer service system that the embodiment of the present application one provides, in practical application, this
The executing subject of embodiment can be customer service system disturbance-proof device, which can pass through virtual bench
It realizes, such as software code, can also be realized by being written with the related entity apparatus for executing code, such as USB flash disk, then alternatively,
It can also be realized by being integrated with the related entity apparatus for executing code, for example, chip, various computer, intelligent terminal etc..
As shown in Figure 1, method provided in this embodiment includes the following steps S101~S103:
S101, detect terminal send dialog interface call request when, obtain the dialog interface call request in institute
State corresponding click location information in terminal interaction interface.
Wherein, the terminal can be divided into mobile phone terminal and computer end, and mobile phone terminal and computer end can be by clicking button
Or click input frame and inputted, computer end can carry out click input by mouse.When user is accordingly pressed by clicking terminal
Button or when inputting in respective dialog frame, is equivalent to customer service system and sends dialog interface call request, at this point it is possible to obtain
Corresponding click location information in terminal interaction interface, such as coordinate information.
Optionally, it in a kind of embodiment, after detecting the dialog interface call request that terminal is sent, obtains dialogue and connects
Mouthful call request is in the terminal interaction interface before corresponding click location information, the above method further include: described in acquisition
The input mode information of dialog interface call request, it is defeated to click to determine the input mode information of the dialog interface call request
Enter.
S102, according to the click location information, determine the corresponding customer attribute information of the dialog interface call request.
Optionally, in a kind of embodiment, it is right in the terminal interaction interface to obtain the dialog interface call request
After the click location information answered, according to the click location information, the corresponding user of the dialog interface call request is determined
Before attribute information, the above method further include:
Obtain the location information that the click button of the dialog interface call request is triggered in the terminal interaction interface；Base
In the click location information and the location information for clicking button, determine that click location information is not located at the click button
Center.
Optionally, in a kind of embodiment, step S102 specific implementation are as follows: based on the click location information and the point
The location information for hitting button when determining that click location information is located at the center for clicking button, determines that the dialogue connects
The corresponding customer attribute information of mouth call request is malicious user.
Optionally, in another embodiment, step S102 specific implementation are as follows: believed according to click location information training
Regression model is ceased, determines the side's R value of the information regression model, the side R indicates the coefficient of determination of information regression model；It is based on
The side's R value and preset threshold determine the customer attribute information, and the side R indicates the coefficient of determination of information regression model, it
Embody the variation of independent variable in regression model ratio shared in the variation of dependent variable.As the side R=0.99999 indicate because
Having 99.999% in the variation of variable y is since variable x causes.It is indicated when the side R=1, all observation points all fall in fitting
On regression curve.When the side R=0, indicate that straight line or curved line relation, the value range of the side's R value is not present in independent variable and dependent variable
For [0,1].I.e., it is possible to determine customer attribute information by the click location information of user, i.e., by whether meeting preparatory instruction
Experienced information regression model determines customer attribute information, and customer attribute information instruction user is that real user or network are climbed
Worm.
In above embodiment, specifically, can training information regression model in the following way: building sample data
Library, the sample database include the click location sample information acquired in advance according to setting time interval；By the sample number
It is divided into training sample and test sample according to the sample in library, and information regression model is trained.In practical application, Ke Yicong
Stratified sampling 90% is used as training sample in the point of sampling, and residue 10% is as test sample, training information regression model, when this
When the side R of information regression model is close to 1, it is possible to determine that active user is malicious user (for example, software simulation), because really
User is since with corresponding characteristics of human body, the side R can be within the scope of one.
In practical application, for input frame, for user during inputting text, webpage can be with the row of monitoring users
Really to think that user is real user if tapping a-z if user；For clicking button, the outer dimension of button
It the use of the position that software simulation is clicked is in the middle of button i.e. (a/2, b/ for the wide long b of a* button of button (or round)
2), if it is judged that user's click location information is located at button center position, then the operation of send button request is not executed, because
Real user very maximum probability will not just click button center position, it can be determined that be web crawlers.
In practical application, for computer end, it is that computer end there can be mouse track letter with the maximum difference of mobile phone terminal
Breath, computer end can recorde user's mouse track, and every 10ms records the position and timestamp of user's mouse, if mouse is not
It is dynamic then do not record, and click location information and timestamp when mouse clicks send button are recorded, then from the point of sampling
Stratified sampling 90% is used as training sample, and residue 10% is as test sample, training information regression model, when the information returns mould
When the side R of type is close to 1, it is possible to determine that active user is malicious user.
S103, when determining that the customer attribute information is illegal, intercept the dialog interface call request.
The anti-harassment method of customer service system provided in this embodiment, when detecting the dialog interface call request that terminal is sent,
The dialog interface call request corresponding click location information in the terminal interaction interface is obtained, by the click location
The information regression model that information input is trained in advance determines the corresponding customer attribute information of the dialog interface call request, when
When determining that the customer attribute information is illegal, the dialog interface call request is intercepted, to return by preparatory training information
Click behavior when model sends dialog interface call request to user terminal on interactive interface is analyzed, to determine whether
It for malicious user, is quickly intercepted when being determined as malicious user, effectively reduces the malicious access that customer service system is subjected to and disturb
It disturbs, promotes customer experience.
Optionally, as shown in Fig. 2, on the basis of the above embodiments, in another embodiment, the interception dialogue is connect
After mouthful call request, it can also include: S201, mark the IP address of the dialog interface call request counterpart terminal
Note.
It,, can be right by its in order to avoid it is harassed again when determining current accessed IP is malicious user in practical application
Answer the IP address of terminal that blacklist is added.
Following is the application Installation practice, can be used for executing the application embodiment of the method.It is real for the application device
Undisclosed details in example is applied, the application embodiment of the method is please referred to.
Fig. 3 is the structural schematic diagram for the customer service system disturbance-proof device that the embodiment of the present application two provides, as shown in figure 3, should
Device may include:
Detection module 310 obtains the dialog interface tune when for detecting the dialog interface call request of terminal transmission
With request in the terminal interaction interface corresponding click location information；
First determining module 320, for determining that the dialog interface call request is corresponding according to the click location information
Customer attribute information；
Blocking module 330 is asked for when determining that the customer attribute information is illegal, intercepting the dialog interface calling
It asks.
Customer service system disturbance-proof device provided in this embodiment, when detecting the dialog interface call request that terminal is sent,
The dialog interface call request corresponding click location information in the terminal interaction interface is obtained, according to the click position
Confidence breath, determines the corresponding customer attribute information of the dialog interface call request, when determining that the customer attribute information is illegal
When, the dialog interface call request is intercepted, thus on interaction circle when by sending dialog interface call request to user terminal
Click behavior on face is analyzed, to determine whether quickly to be intercepted, had when being determined as malicious user for malicious user
Effect reduces the malicious access harassing and wrecking that customer service system is subjected to, and promotes customer experience.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, further includes:
Second determining module, for the detection module detect terminal send dialog interface call request after,
The dialog interface call request is obtained in the terminal interaction interface before corresponding click location information, it is described right to obtain
The input mode information for talking about interface call request, it is defeated to click to determine the input mode information of the dialog interface call request
Enter.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, further includes:
Third determining module, for obtaining the dialog interface call request at the terminal interaction interface in detection module
In after corresponding click location information, first determining module determines that the dialogue connects according to the click location information
Before the corresponding customer attribute information of mouthful call request, obtains and trigger the dialog interface calling in the terminal interaction interface and ask
The location information for the click button asked；Based on the click location information and the location information for clicking button, determines and click
Location information is not located at the center for clicking button.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, described first determines mould
Block includes:
First determination unit, for determining a little based on the click location information and the location information for clicking button
When hitting location information positioned at the center for clicking button, the corresponding user property of the dialog interface call request is determined
Information is malicious user.
In one possible implementation, in above-mentioned apparatus provided by the embodiments of the present application, described first determines mould
Block, comprising:
Second determination unit, for determining that the information is returned according to the click location information training information regression model
Return the side's R value of model, the side R indicates the coefficient of determination of information regression model；Based on the side's R value and preset threshold, determine
The customer attribute information.
In one possible implementation, it in above-mentioned apparatus provided by the embodiments of the present application, instructs in the following way
Practice information regression model；
Sample database is constructed, the sample database includes the click location sample acquired in advance according to setting time interval
This information；
Sample in the sample database is divided into training sample and test sample, and information regression model is instructed
Practice.
In one possible implementation, as shown in figure 4, may be used also in above-mentioned apparatus provided by the embodiments of the present application
To include:
Mark module 410 is used for after the blocking module intercepts the dialog interface call request, by the dialogue
The IP address of interface call request counterpart terminal is marked.
Fig. 5 is the structural schematic diagram for the electronic equipment that the embodiment of the present application three provides, as shown in figure 5, the equipment includes: to deposit
Reservoir 501 and processor 502；
Memory 501, for storing computer program；
Wherein, processor 502 executes the computer program in memory 501, to realize each method embodiment as described above
Provided method.
In embodiment, example is carried out to customer service system disturbance-proof device provided by the present application with an electronic equipment.Processing
Device can be the place of central processing unit (CPU) or the other forms with data-handling capacity and/or instruction execution capability
Unit is managed, and can control the other assemblies in electronic equipment to execute desired function.
Memory may include one or more computer program products, and computer program product may include various forms
Computer readable storage medium, such as volatile memory and/or nonvolatile memory.Volatile memory for example can be with
Including random access memory (RAM) and/or cache memory (cache) etc..Nonvolatile memory for example can wrap
Include read-only memory (ROM), hard disk, flash memory etc..It can store one or more computers on computer readable storage medium
Program instruction, processor can run program instruction, method in each embodiment to realize the application above and/or
Other desired functions of person.Such as input signal, signal component, noise point can also be stored in a computer-readable storage medium
The various contents such as amount.
The embodiment of the present application four provides a kind of computer readable storage medium, stores in the computer readable storage medium
There is computer program, for realizing side provided by each method embodiment as described above when which is executed by processor
Method.
In practical application, the computer program in the present embodiment can be with any group of one or more programming languages
It closes to write the program code for executing the embodiment of the present application operation, programming language includes object-oriented programming
Language, Java, C++, python etc. further include conventional procedural programming language, such as " C " language or similar
Programming language.Program code can be executed fully on the user computing device, partly execute, make on a user device
It is executed for an independent software package, part partially executes on a remote computing on the user computing device or complete
It is executed in remote computing device or server.
In practical application, computer readable storage medium can be using any combination of one or more readable mediums.It can
Reading medium can be readable signal medium or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can include but is not limited to electricity,
Magnetic, optical, electromagnetic, infrared ray or semiconductor system, device or device, or any above combination.Readable storage medium storing program for executing
More specific example (non exhaustive list) includes: electrical connection with one or more conducting wires, portable disc, hard disk, random
It accesses memory (RAM), read-only memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable
Formula compact disk read-only memory (CD-ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
The description of the aforementioned specific exemplary embodiment to the application is in order to illustrate and illustration purpose.These descriptions
It is not wishing to for the application to be limited to disclosed precise forms, and it will be apparent that according to the above instruction, can much be changed
And variation.The purpose of selecting and describing the exemplary embodiment is that explaining the specific principle of the application and its actually answering
With so that those skilled in the art can be realized and utilize the application a variety of different exemplary implementation schemes and
Various chooses and changes.Scope of the present application is intended to be limited by claims and its equivalents.
Claims (10)
1. a kind of anti-harassment method of customer service system characterized by comprising
When detecting the dialog interface call request that terminal is sent, the dialog interface call request is obtained in the terminal interaction
Corresponding click location information in interface；
According to the click location information, the corresponding customer attribute information of the dialog interface call request is determined；
When determining that the customer attribute information is illegal, the dialog interface call request is intercepted.
2. the method according to claim 1, wherein the dialog interface call request for detecting terminal and sending
Later, it obtains the dialog interface call request and before corresponding click location information, is also wrapped in the terminal interaction interface
It includes:
The input mode information for obtaining the dialog interface call request determines the input mode of the dialog interface call request
Information is to click input.
3. the method according to claim 1, wherein described obtain the dialog interface call request at the end
It holds in interactive interface after corresponding click location information, it is described according to the click location information, determine the dialog interface
Before the corresponding customer attribute information of call request, further includes:
Obtain the location information that the click button of the dialog interface call request is triggered in the terminal interaction interface；
Based on the click location information and the location information for clicking button, determine that click location information is not located at the point
Hit the center of button.
4. according to the method described in claim 3, it is described right to determine it is characterized in that, described according to the click location information
Talk about the corresponding customer attribute information of interface call request, comprising:
Based on the click location information and the location information for clicking button, determine that click location information is located at the click
When the center of button, determine that the corresponding customer attribute information of the dialog interface call request is malicious user.
5. according to the method described in claim 3, it is described right to determine it is characterized in that, described according to the click location information
Talk about the corresponding customer attribute information of interface call request, comprising:
According to the click location information training information regression model, the side's R value of the information regression model, the side R are determined
Indicate the coefficient of determination of information regression model；
Based on the side's R value and preset threshold, the customer attribute information is determined.
6. according to the method described in claim 5, it is characterized in that, training information regression model in the following way:
Sample database is constructed, the sample database includes believing in advance according to the click location sample of setting time interval acquisition
Breath；
Sample in the sample database is divided into training sample and test sample, and information regression model is trained.
7. the method according to claim 1, wherein being gone back after the interception dialog interface call request
Include:
The IP address of the dialog interface call request counterpart terminal is marked.
8. a kind of customer service system disturbance-proof device characterized by comprising
Detection module obtains the dialog interface call request when for detecting the dialog interface call request of terminal transmission
The corresponding click location information in the terminal interaction interface；
First determining module, for determining the corresponding user of the dialog interface call request according to the click location information
Attribute information；
Blocking module, for when determining that the customer attribute information is illegal, intercepting the dialog interface call request.
9. a kind of electronic equipment, comprising: memory and processor；
The memory, for storing computer program；
Wherein, the processor executes the computer program in the memory, to realize such as any one of claim 1-7 institute
The method stated.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer in the computer readable storage medium
Program, for realizing method such as of any of claims 1-7 when the computer program is executed by processor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910404832.2A CN110312045A (en) | 2019-05-16 | 2019-05-16 | The anti-harassment method, apparatus of customer service system, equipment and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910404832.2A CN110312045A (en) | 2019-05-16 | 2019-05-16 | The anti-harassment method, apparatus of customer service system, equipment and storage medium |
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| CN110312045A true CN110312045A (en) | 2019-10-08 |
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| CN201910404832.2A Pending CN110312045A (en) | 2019-05-16 | 2019-05-16 | The anti-harassment method, apparatus of customer service system, equipment and storage medium |
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Application publication date: 20191008 |