CN110248029A - A kind of method of dynamic select communication line in call - Google Patents
A kind of method of dynamic select communication line in call Download PDFInfo
- Publication number
- CN110248029A CN110248029A CN201910523440.8A CN201910523440A CN110248029A CN 110248029 A CN110248029 A CN 110248029A CN 201910523440 A CN201910523440 A CN 201910523440A CN 110248029 A CN110248029 A CN 110248029A
- Authority
- CN
- China
- Prior art keywords
- call
- route
- communication line
- dynamic select
- select communication
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- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2209—Arrangements for supervision, monitoring or testing for lines also used for data transmission
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2272—Subscriber line supervision circuits, e.g. call detection circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
Abstract
The present invention relates to technical fields, and disclose a kind of method of dynamic select communication line in call, dynamic select communication line includes virtual routes, configuration rule and Route Selector system in the call, wherein the method for dynamic select communication line is the following steps are included: step 1: the incoming call of client: when customer phone incoming call, virtual routes will make in telephone load typing to configuration rule.The method of dynamic select communication line in the call, for the deficiency of existing scheme, the present invention provides a kind of according to the scheme of called number feature dynamic select communication line in communication process, to promote route resource utilization；The method of dynamic select communication line in the call, virtual circuit bottom includes a plurality of real entities route, and configures respective rule；The method of dynamic select communication line in the call selects correspondent entity route according to called number ownership place switching at runtime, improves called party client incoming call answering wish.
Description
Technical field
The present invention relates to means of communication technical field, the method for dynamic select communication line in specially a kind of call.
Background technique
With reaching its maturity for the artificial intelligence technologys such as ASR (Real-time speech recognition), NLP (natural language understanding), machine is allowed
Device people can further understand the expression and the meaning of people, presently relevant technology landed and under the scenes such as customer service, sale into
It exercises and uses, realize the work of robot substitution people to a certain extent.
An entity route can be configured when existing outgoing call, in entire outgoing call task it is in need dial it is called, only
Using this route, however, entity line load is uneven as enterprise is using the increase of AI intelligent customer service range and quantity
Speech quality that weighing apparatus, load too high cause, number show that other places can reduce that the problems such as answering intention is increasingly prominent, these are all significantly
Reduce the client's intention rate and conversion ratio of enterprise product popularization.
Summary of the invention
In view of the deficiencies of the prior art, the present invention provides a kind of method of dynamic select communication line in call, have
The advantages of avoiding line load can configure an entity route when solving existing outgoing call, all need in entire outgoing call task
That to be dialed is called, only uses this route, however, as enterprise uses the increase of AI intelligent customer service range and quantity,
Entity line load is unbalanced, load too high causes speech quality, number show that other places can reduce the problems such as answering intention day
Benefit highlights, these all greatly reduce the problem of enterprise product promotes client's intention rate and conversion ratio.
The invention provides the following technical scheme: in a kind of call dynamic select communication line method, in the described call
Dynamic select communication line includes virtual routes, configuration rule and Route Selector system, wherein dynamic select communication line
Method the following steps are included:
Step 1: the incoming call of client
When customer phone incoming call, virtual routes will make in telephone load typing to configuration rule at this time.
Step 2: the distribution prepared
At this point, virtual circuit query configuration rule, confirms a underlying physical route according to rule selector, passes through later
The data of line information statistical module judge the specific loading condition of entity route.
Step 3: the processing of load too high
Virtual circuit query configuration rule at this time confirms a underlying physical route according to rule selector, then passes through
Data of line information statistical module, and repeating finally judge the specific loading condition of entity route.
Step 4: load is not up to the processing of the upper limit
If load illustrates that route itself can be used up to online, connection sip server can carry out telephone outbound call.
Preferably, the Route Selector system includes selection rule, line information and SIP route.
Preferably, selection rule which includes weight rule, called number specified home and called number really return
Possession.
Preferably, the line information includes resource utilization, route percent of call completed and line status monitoring.
Preferably, the SIP route is directly electrically connected with outgoing call equipment.
Preferably, the equipment of the virtual circuit and configuration rule is electrically connected.
Preferably, the configuration rule be respectively to weight, specified home and true ownership place carry out information collection and
Judgement.
Be compared with the prior art, the present invention have it is following the utility model has the advantages that
1, in the call dynamic select communication line method, for the deficiency of existing scheme, the present invention provides one kind
According to the scheme of called number feature dynamic select communication line in communication process, to promote route resource utilization, answer meaning
Hope rate.
2, in the call dynamic select communication line method, virtual circuit bottom include a plurality of real entities route, and
And it is judged and is selected, and configures respective rule.
3, in the call dynamic select communication line method, selected according to called number ownership place switching at runtime corresponding real
Body route improves called party client and answers unknown incoming call wish.
4, in the call dynamic select communication line method, monitor in real time a plurality of entity route present load of bottom, root
Dynamic adjustment is done according to situation is answered, maximizes and improves resource utilization.
Detailed description of the invention
Fig. 1 is block diagram of the invention；
Fig. 2 is the block diagram of Route Selector system of the present invention；
Fig. 3 is the block diagram of embodiment 2.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.
Based on the embodiments of the present invention, those of ordinary skill in the art are obtained without making creative work
The every other embodiment obtained, shall fall within the protection scope of the present invention.
Embodiment 1
The invention provides the following technical scheme: in a kind of call dynamic select communication line method, dynamic in the call
Selection communication line includes virtual routes, configuration rule and Route Selector system, wherein the method for dynamic select communication line
The following steps are included:
Step 1: the incoming call of client
When customer phone incoming call, virtual routes will make in telephone load typing to configuration rule at this time.
Step 2: the distribution prepared
At this point, virtual circuit query configuration rule, virtual circuit bottom includes a plurality of real entities route, and to its into
Row judgement and selection, and respective rule is configured, a underlying physical route is confirmed according to rule selector, is believed later by route
The data for ceasing statistical module, judge the specific loading condition of entity route.
Step 3: the processing of load too high
Virtual circuit query configuration rule at this time confirms a underlying physical route according to rule selector, then passes through
Data of line information statistical module, and repeating finally judge the specific loading condition of entity route.
Step 4: load is not up to the processing of the upper limit
If load illustrates that route itself can be used up to online, connection sip server can carry out telephone outbound call.
Route Selector system includes selection rule, line information and SIP route, and Route Selector system passes through selection rule
Then with line information to judge the load of route, thus show that entity line load whether there is excessively high situation,
Selection rule which includes weight rule, called number specified home and the true ownership place of called number, called number ownership place
Switching at runtime selects correspondent entity route, improves called party client and answers unknown incoming call wish, line information includes that resource uses
Rate, route percent of call completed and line status monitoring, SIP route are directly electrically connected with outgoing call equipment, virtual circuit and configuration rule
Equipment be electrically connected, configuration rule be respectively to weight, specified home and true ownership place carry out information collection and judgement.
Specific embodiment are as follows: the method for dynamic select communication line in the call, for the deficiency of existing scheme, this hair
It is bright provide it is a kind of in communication process according to the scheme of called number feature dynamic select communication line, to promote line resource benefit
With rate, answer wish rate；The method of dynamic select communication line in the call, virtual circuit bottom include a plurality of real entities line
Road, and it is judged and is selected, and configures respective rule；The method of dynamic select communication line in the call, according to
Called number ownership place switching at runtime selects correspondent entity route, improves called party client and answers unknown incoming call wish；In the call
The method of dynamic select communication line monitors a plurality of entity route present load of bottom in real time, does dynamic tune according to situation is answered
It is whole, it maximizes and improves resource utilization.
Embodiment 2
The invention provides the following technical scheme: in a kind of call dynamic select communication line method, dynamic in the call
Selection communication line includes virtual routes, configuration rule and Route Selector system, wherein the method for dynamic select communication line
The following steps are included:
Step 1: the incoming call of client
When customer phone incoming call, virtual routes will make in telephone load typing to configuration rule at this time.
Step 2: the distribution prepared
At this point, virtual circuit query configuration rule, virtual circuit bottom includes a plurality of real entities route, and to its into
Row judgement and selection, and respective rule is configured, a underlying physical route is confirmed according to rule selector, is believed later by route
The data for ceasing statistical module, judge the specific loading condition of entity route.
Step 3: the processing of load too high
Virtual circuit query configuration rule at this time confirms a underlying physical route according to rule selector, then passes through
Data of line information statistical module, and repeating finally judge the specific loading condition of entity route.
Step 4: load is not up to the processing of the upper limit
If load illustrates that route itself can be used up to online, connection sip server can carry out telephone outbound call.
Route Selector system includes selection rule, line information and SIP route, and Route Selector system passes through selection rule
Then with line information to judge the load of route, thus show that entity line load whether there is excessively high situation,
Selection rule which includes weight rule, called number specified home, the number guarantor of the true ownership place of called number and called number
Shield, called number ownership place switching at runtime select correspondent entity route, improve called party client and answer unknown incoming call wish, route letter
Breath includes that resource utilization, route percent of call completed and line status monitoring, SIP route are directly electrically connected with outgoing call equipment, empty
The equipment of quasi- route and configuration rule is electrically connected, configuration rule be respectively to weight, specified home and true ownership place into
Row information is collected and judgement.
Specific embodiment are as follows: the method for dynamic select communication line in the call, for the deficiency of existing scheme, this hair
It is bright provide it is a kind of in communication process according to the scheme of called number feature dynamic select communication line, to promote line resource benefit
With rate, answer wish rate；The method of dynamic select communication line in the call, virtual circuit bottom include a plurality of real entities line
Road, and it is judged and is selected, and configures respective rule；The method of dynamic select communication line in the call, according to
Called number ownership place switching at runtime selects correspondent entity route, improves called party client and answers unknown incoming call wish；In the call
The method of dynamic select communication line monitors a plurality of entity route present load of bottom in real time, does dynamic tune according to situation is answered
It is whole, it maximizes and improves resource utilization.
The difference of embodiment 2 and embodiment 1 are as follows: respectively included weight rule, called number specified home in selection rule
The true ownership place of ground, called number and the protection of the number of called number, and the protection of the number of called number is made to prevent stranger from stealing
Number main personal information, to accomplish main protective effect of checking the number.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (7)
1. a kind of method of dynamic select communication line in call, it is characterised in that: dynamic select connection in the described call
Road includes virtual routes, configuration rule and Route Selector system, and wherein the method for dynamic select communication line includes following step
It is rapid:
Step 1: the incoming call of client
When customer phone incoming call, virtual routes will make in telephone load typing to configuration rule at this time.
Step 2: the distribution prepared
At this point, virtual circuit query configuration rule, confirms a underlying physical route according to rule selector, passes through route later
The data of Information Statistics module judge the specific loading condition of entity route.
Step 3: the processing of load too high
Virtual circuit query configuration rule at this time confirms a underlying physical route according to rule selector, then passes through route
Data of Information Statistics module, and repeating finally judge the specific loading condition of entity route.
Step 4: load is not up to the processing of the upper limit
If load illustrates that route itself can be used up to online, connection sip server can carry out telephone outbound call.
2. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the route choosing
System includes selection rule, line information and SIP route.
3. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the selection rule
Which includes weight rule, called number specified home and the true ownership place of called number.
4. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the line information
It include resource utilization, route percent of call completed and line status monitoring.
5. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the SIP route
Directly it is electrically connected with outgoing call equipment.
6. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the virtual circuit
It is electrically connected with the equipment of configuration rule.
7. the method for dynamic select communication line in a kind of call according to claim 1, it is characterised in that: the configuration rule
Be respectively to weight, specified home and true ownership place carry out information collection and judgement.
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| CN201910523440.8A CN110248029A (en) | 2019-06-17 | 2019-06-17 | A kind of method of dynamic select communication line in call |
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| CN201910523440.8A CN110248029A (en) | 2019-06-17 | 2019-06-17 | A kind of method of dynamic select communication line in call |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111031181A (en) * | 2019-11-18 | 2020-04-17 | 集奥聚合(北京)人工智能科技有限公司 | Method, system and server for deploying and scheduling home-based line of outgoing call of telephone |
| CN111147366A (en) * | 2019-12-16 | 2020-05-12 | 北京淇瑀信息科技有限公司 | Method, device and system for automatic line switching |
| CN112003986A (en) * | 2020-07-24 | 2020-11-27 | 招联消费金融有限公司 | Voice outbound method, device, computer equipment and storage medium |
| CN112291142A (en) * | 2020-10-26 | 2021-01-29 | 浙江百应科技有限公司 | Cloud communication method and system based on intelligent routing |
| CN112468660A (en) * | 2020-11-27 | 2021-03-09 | 北京大米科技有限公司 | Data processing method and device, electronic equipment and readable storage medium |
| CN112633821A (en) * | 2020-12-11 | 2021-04-09 | 浙江百应科技有限公司 | Line management method and device |
| CN112822335A (en) * | 2021-01-05 | 2021-05-18 | 浙江百应科技有限公司 | Method and device for dynamically switching external attribution and electronic equipment |
| CN112866496A (en) * | 2021-03-18 | 2021-05-28 | 浙江百应科技有限公司 | Outbound line routing method and device based on concurrency control and electronic equipment |
| CN113114856A (en) * | 2021-04-06 | 2021-07-13 | 浙江百应科技有限公司 | Outbound dynamic display method and device based on called home location and electronic equipment |
| CN113163463A (en) * | 2021-04-21 | 2021-07-23 | 浙江百应科技有限公司 | Outbound line dynamic intelligent routing system and method |
| CN114040050A (en) * | 2021-12-09 | 2022-02-11 | 浙江百应科技有限公司 | Outbound line routing method and device based on outbound number attribution |
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| CN112822335A (en) * | 2021-01-05 | 2021-05-18 | 浙江百应科技有限公司 | Method and device for dynamically switching external attribution and electronic equipment |
| CN112866496A (en) * | 2021-03-18 | 2021-05-28 | 浙江百应科技有限公司 | Outbound line routing method and device based on concurrency control and electronic equipment |
| CN113114856A (en) * | 2021-04-06 | 2021-07-13 | 浙江百应科技有限公司 | Outbound dynamic display method and device based on called home location and electronic equipment |
| CN113163463A (en) * | 2021-04-21 | 2021-07-23 | 浙江百应科技有限公司 | Outbound line dynamic intelligent routing system and method |
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