CN1099650C - Dynamic field implementation method for database table in customer service center - Google Patents
Dynamic field implementation method for database table in customer service center Download PDFInfo
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- CN1099650C CN1099650C CN 98124368 CN98124368A CN1099650C CN 1099650 C CN1099650 C CN 1099650C CN 98124368 CN98124368 CN 98124368 CN 98124368 A CN98124368 A CN 98124368A CN 1099650 C CN1099650 C CN 1099650C
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Abstract
The present invention relates to a dynamic field implementation method for database tables in customer service centers, which comprises: a, a service information table of customers, which comprises service type codes, a dynamic field name item and a recording item, is designed; b, a dynamic interpretation table is designed according to interpretation type codes, service elements and corresponding dynamic field names in the service information table; c, a coding table of service information is designed according to the service type codes, service type names and the interpretation type codes; d, the coding table of service information is accessed by the service type codes in the service information table; the dynamic interpretation table is accessed by the interpretation type codes in the coding table of service information; finally, practical significance in each field name record in the service information table is interpreted by the service elements and the corresponding dynamic field names in the dynamic interpretation table.
Description
The present invention relates to the dynamic field technology in a kind of database information system development, relate to a kind ofly in smart client service centre product or rather, be used to complain or the implementation method of the database table dynamic field of suggestion etc.
Customer Service Center's (address is center C all Center again) is to melt automatic call distribution (ACD), computer telecommunication integrated (CTI) and interactive voice advanced technologies such as (IVR) are the high-tech product of new generation of one, it utilizes current advanced telecommunication technology and computer networking technology to provide home-confined all-around service for the client, the client can (comprise plain old telephone by phone, mobile phone), the complaint that Customer Service Center provides is enjoyed at browser (Web) and E-mail means access customer service centers such as (Email), suggestion, inquiry, consulting, service appointment, services such as service handling.
The common complaint that Customer Service Center provided, functions such as suggestion only are the complaints to the client, the mode of original words record is adopted in suggestions etc., or at dissimilar complaints, dissimilar recording modes is adopted in suggestions etc., because product design does not have dirigibility, so collected complaint, suggestion waits the poor information main points, cause easily important information lose and the adaptive ability of product itself poor, producing new complaint especially, during type demands such as suggestion, for adapting to the new type demand product of will having to redesign, increase development difficulty and development time, caused development efficiency low.
On the other hand, if utilizing establishing of data base table recording client tells, information such as suggestion, in the ordinary course of things, the meaning of each field in the database table (i.e. every or each row in the table) has been determined when design, the explanation that is field is unalterable, complaint as the client, when type demands such as suggestion change, complaint to each newtype, suggestion etc. all will be set up the corresponding database table and be preserved relevant information, owing to complain, the type of suggestion etc. can't pre-determine sometimes, and the complaint of the Customer Service Center of different industries, the type of suggestion etc. also varies, even cause ordinary customer service center product to use database table can not handle newly-increased complaint, types such as suggestion, unless the redesign product has greatly limited the function and the usable range of product.
The objective of the invention is to design a kind of database table dynamic field implementation method of Customer Service Center, by adopting the dynamic field technology, make the field of a certain database table have polymorphism, in the time of can guaranteeing that type such as complaint, suggestion the client changes, product need not be redesigned and just this changes in demand can be satisfied, improve the adaptability and the maintainability of product, enlarge the range of application of product simultaneously.
The object of the present invention is achieved like this, and the database table dynamic field implementation method of Customer Service Center is characterized in that comprising:
A. design the Customer Service Information table, in information table, set up to comprise COS coding and the dynamic field name item that can expand arbitrarily, and corresponding service type is encoded and each dynamic field name item is set up open-ended entry;
B. by explaining that type coding, element of service and the corresponding dynamic field title in service information table thereof design open-ended dynamic interpret table, described explanation type coding is used to specify specific COS, described element of service is made explanations to the dynamic field name item of service information table, and described corresponding dynamic field title points out to preserve the dynamic field title of element of service in service information table;
C. design open-ended information on services coding schedule by COS coding, COS title and explanation type coding;
D. by the coding of the COS in service information table access services information coding schedule, learn the COS title under this COS coding and visit dynamic interpret table by the explanation type coding in the information on services coding schedule again, explain the practical significance that is recorded in content in each field name in the service information table by listed element of service in the dynamic interpret table with the relation of corresponding dynamic field title at last.
Dynamic field name item in the described step a Customer Service Information table comprises open-ended dynamic string field item, open-ended dynamic number field item and open-ended dynamic date field item at least.
Element of service item described in the described step b is made explanations to the dynamic field title with Chinese.
COS title among the described step C is the meaning with the described COS coding of explanation in Chinese.
Described explanation type coding is by the big class coding of COS, and described COS coding is the combination of the sequential encoding of COS group in the big class coding of COS and this big class.
The present invention is employed dynamic field technology in Customer Service Center's product, just be to use three tables to preserve user's information on services, be respectively service information table, dynamic interpret table and information on services coding schedule, preserve the content of customer requirement service by service information table, but to its explanation that requires service content then initiatively the attitude interpret table dynamically make, the information on services coding schedule has then been described the essential information of COS, has also played related calling information table and the dynamically effect of interpret table simultaneously.Because the content of customer requirements service is recorded in the database table object, therefore method of the present invention can make the diversity of smart client service centre product fulfillment database field, be that a certain database table field shows different meanings under different explanations, make database itself have stronger adaptivity, to adapt to the requirement that the client changes COS.
Usually, it all is to have necessarily targetedly that the client puts through that Customer Service Center requires to serve, and this specific aim has just determined COS, and dissimilar services has different main points, thereby determines whether this service sets up.In the service function that provides as Customer Service Center's product, complaining with advising is two kinds of the most common COS, and just complain, dissimilar complaints also has different main points, when telecom client when telecom client service centre complains, most probable is complained telecom charges problem or phone problem on obstacle, two kinds of complaints emphasize particularly on different fields a little, need write down client's information such as telephone number, householder's title, telephone expenses month, contract number and way to pay dues as the complaint of rate problem, just can this type of complaint be for further processing then; The complaint of phone obstacle then need record the obstacle client telephone number, information such as date, 112 situations take place, just can be for further processing then.
The beneficial effect of dynamic field technology maximum of the present invention is can be when COS such as complaint or suggestion change, need not to redesign Customer Service Center's product and just can adapt to this variation, thereby make product have stronger adaptive faculty and maintainability, and the scope of using increase greatly.
Complaint service function with Customer Service Center's product is that example further specifies technology of the present invention below, and service functions such as suggestion are the difference on the servicing property by comparison, and its implementation does not have difference in essence.
Table 1 is first table---a calling information table of realizing the inventive method, because of showing widely will to go and be listed as exchange and make, and only lists two records.
| Field name | Record 1 | Record 2 | … |
| Complain serial number | 1998091000001 | 1998091000002 | … |
| Complain type coding | 0201 | 0101 | … |
| Dynamic string field 1 | 2011018 | … | |
| Dynamic string field 2 | … | ||
| Dynamic string field 3 | … | ||
| Dynamic string field 4 | … | ||
| Dynamic string field 5 | … | ||
| Dynamic string field 6 | Newly developed company | … | |
| Dynamic string field 7 | Be No. 12, magnificent road | … | |
| Dynamic string field 8 | Do not dial 112 | 980808000108 | … |
| Dynamic string field 9 | Present | … | |
| Dynamic string field 10 | … | ||
| Dynamic string field 11 | … |
| Dynamic string field 12 | … | ||
| Dynamic string field 13 | … | ||
| Dynamic string field 14 | … | ||
| Dynamic string field 15 | … | ||
| Dynamic string field 16 | … | ||
| Dynamic string field 17 | … | ||
| Dynamic string field 18 | … | ||
| Dynamic string field 19 | … | ||
| Dynamic string field 20 | … | ||
| Dynamic number field 1 | … | ||
| Dynamic number field 2 | … | ||
| Dynamic number field 3 | … | ||
| Dynamic number field 4 | … | ||
| Dynamic number field 5 | … | ||
| Dynamic date field 1 | … | ||
| Dynamic date field 2 | 1998-09-01 | 1998-09-03 | … |
| Dynamic date field 3 | … | ||
| Dynamic date field 4 | … | ||
| Dynamic date field 5 | … | ||
| … | … | … | … |
Table 1
How in the calling information table, to write down the content of customer complaint and finish, multiple implementation method can be arranged, because of its technology does not belong to content of the present invention, so will not discuss by software.In above-mentioned independently calling information table, except complaining serial number and complaining the content the type coding all is uncertain, as also can increasing dynamic string field item in the table as required, increase dynamic number field item, increase dynamic date field item, even increase the field name item.Complaining serial number is the unique identification of all complaints, complaining type coding is to be used to visit the calling information coding schedule, be the 3rd table of the inventive method so that further visit second table of the present invention---dynamic interpret table, with to be recorded in the calling information table promptly the content in the table 1 make explanations.
Table 2 is that the present invention is the dynamic interpret table that complaint service designs, and has been listed as 8 records altogether.
| Explain type coding | Sequence number | Complain key element | Corresponding field title in the calling information table | Field type | … |
| 01 | 1 | Customer name | Dynamic string field 6 | 2 | … |
| 01 | 2 | Bid to host the date | Dynamic date field 2 | 1 | … |
| 01 | 3 | Return odd numbers | Dynamic string field 8 | 2 | … |
| 01 | 4 | The process situation | Dynamic string field 9 | 2 | … |
| 02 | 1 | The obstacle number | Dynamic string field 1 | 2 | … |
| 02 | 2 | Produce the date | Dynamic date field 2 | 1 | … |
| 02 | 3 | 112 situations | Dynamic string field 8 | 2 | … |
| 02 | 4 | Dress moves the address | Dynamic string field 7 | 2 | … |
Table 2
What dynamically interpret table was described is the dynamic literal interpretation of field in the calling information table, specify specific complaint type by explaining type coding, be illustrated in the sequence number that certain complains the field key element under the type with sequence number, complaining key element is that the Chinese of field is explained, calling information table corresponding field Xiang Ze points out to preserve the field name in the calling information table of complaining key element, in addition, field type has then been described and has been complained the actual data type of depositing of key element, as numeral or literal etc.List in the table 2 be encoded to respectively 01,02 be to represent two types complaint, the complaint of each type is provided with four kinds of key elements again respectively, this the table in explanation type coding item and want prime implicant all can increase as required, the listed title of corresponding field in the calling information table is then irregular substantially, as long as be not repeated to use in same complains records, the meaning of its actual representative will just can be determined after organically combining by three tables.
Table 3 is calling information coding schedules, lists 15 records altogether.
| Complain type coding | Complain typonym | Explain type coding |
| 01 | Dress, telephone-moving problem | 0 |
| 0101 | Dress and logical | 01 |
| 0102 | Overtime being unkitted | 01 |
| 0103 | Bidding is unkitted | 01 |
| 0104 | Move and logical | 01 |
| 0105 | Not overtime not moving | 01 |
| 0106 | Bid to host and do not move | 01 |
| 0107 | Other problem | 01 |
| 02 | Obstacle is repaiied the machine problem | 0 |
| 0201 | Local call | 02 |
| 0202 | Mobile phone | 02 |
| 0203 | Radio call | 02 |
| 0204 | The data user | 02 |
| 0205 | Leased line | 02 |
| 0206 | Other obstacle | 02 |
Table 3
The calling information coding schedule is at the calling information table and dynamically play a part bridge between the interpret table, calling information table (table 1) is by the visit of the complaint type coding in table calling information coding schedule (table 3), calling information coding schedule (table 3) is visited dynamic interpret table (table 2) by explaining type coding, just can determine respectively to complain the relation between key element and calling information table corresponding field under the explanation type coding in explaining type coding table (table 2), thereby further determine to be recorded in the practical significance of content in calling information table (table 1) respective field, can make dynamic explanation to the field of calling information table by the combination between three tables.In the table 3 the relevant complaint type of dress, telephone-moving problem of complaining is made as 01, it lists 7 kinds of particular problems down again, and these particular problems are also can order encoding under 01 class of can expanding as required.In like manner, the complaint type that relevant complaint obstacle is repaiied the machine problem is made as 02, and it lists 6 kinds of particular problems down again, and these particular problems also are also can order encoding under 02 class of can expanding as required.The complaint type that table 3 also can be other continues coding, as 03,04 ...
Below in conjunction with a concrete application process of explaining example explanation this method.As the complaint type coding in table 1 record 1 is 0201, according to table look-up corresponding entry in 3 of this coding, as can be known its to complain typonym be obstacle, repair the local call in the machine problem, it explains that type coding is 02, again according to explaining that type coding 02 finds the content of respective record in table 2, the type complaint has 4 key elements as can be known from 4 records being remembered, and is as shown in the table:
| 02 | 1 | The obstacle number | Dynamic string field 1 | 2 | … |
| 02 | 2 | Produce the date | Dynamic date field 2 | 1 | … |
| 02 | 3 | 112 situations | Dynamic string field 8 | 2 | … |
| 02 | 4 | Dress moves the address | Dynamic string field 7 | 2 | … |
So we can his-and-hers watches each field in 1 record 1 make description below: this record is that the obstacle of a local call is complained, dynamically " 2011018 " of record are the obstacle numbers in the string field 1, dynamically " being No. 12, magnificent road " of record is that dress moves the address in the string field 7, dynamically " not dialing 112 " of record is 112 situations in the string field 8, and dynamically " 1998-09-01 " of record is the generation date of obstacle in the date field 2.
And for example the complaint type coding in table 1 record 2 is 0101, according to table look-up corresponding entry in 3 of this coding, as can be known its to complain typonym be dress in dress, the telephone-moving problem and the topic of not corresponding, it explains that type coding is 01, again according to explaining that type coding 01 finds the content of respective record in table 2, the type complaint has 4 key elements as can be known from 4 records being remembered, and is as shown in the table:
| 01 | 1 | Customer name | Dynamic string field 6 | 2 | … |
| 01 | 2 | Bid to host the date | Dynamic date field 2 | 1 | … |
| 01 | 3 | Return odd numbers | Dynamic string field 8 | 2 | … |
| 01 | 4 | The process situation | Dynamic string field 9 | 2 | … |
So we can his-and-hers watches each field in 1 record 2 make description below: this record has been complained dress in dress, the telephone-moving and the topic of not corresponding, dynamically " newly developed company " of record is customer name in the string field 6, dynamically " 1998080800018 " of record are back odd numbers in the string field 8, dynamically " present " of record reflected the process situation in the string field 9, and dynamically " 1998-09-03 " of record bid to host the date in the date field 2.
In the time will increasing new complaint type, only need the calling information coding schedule promptly table 3 and dynamically interpret table promptly increase corresponding record according to certain logic in the table 2 and get final product.As will increasing complaint to the telecom charges problem, can and then above-mentioned complaint type coding table promptly table 3 to increase following table every:
Promptly table 2 increase following table is every with following above-mentioned dynamic interpret table:
| Complain type coding | Complain typonym | Explain type coding |
| … | … | … |
| 03 | The rate problem | 0 |
| 0301 | It is illogical that friendship is owed | 03 |
| 0302 | Have reason the expense of moving back | 03 |
| 0303 | Rate and dispute | 03 |
| 0304 | The relation of paying dues | 03 |
| 0305 | Information charge | 03 |
| 0306 | Other | 03 |
| Explain type coding | Sequence number | Complain key element | Calling information table corresponding field | Field type | … |
| … | … | … | … | … | … |
| 03 | 1 | Telephone number | Dynamic string field 1 | 2 | … |
| 03 | 2 | Householder's title | Dynamic string field 7 | 2 | … |
| 03 | 3 | Telephone expenses month | Dynamic string field 8 | 2 | … |
| 03 | 4 | Contract number | Dynamic string field 9 | 2 | … |
| 03 | 5 | Way to pay dues | Dynamic string field 10 | 2 | … |
We have just increased a new complaint type easily like this, promptly relevant complaint to the telecom charges problem, the key element of its calling information is telephone number, householder's title, telephone expenses month, contract number and way to pay dues, and the corresponding calling information table of difference i.e. dynamic string field 1, dynamic string field 7, dynamic string field 8, dynamic string field 9 and the dynamic string field 10 of table 1.
The key that can understand the realization of dynamic field technology by above-mentioned example is the i.e. table 2 of dynamic interpret table, and the calling information table promptly in the table 1 practical significance of field be the polymorphism of dynamically explaining the realization data field according to dynamic interpret table, thereby make this series products have stronger adaptability and range of application, need not to redesign product because of complaining type to change.
It is to be noted: the dynamic field technology is to use under user's request situation unstable and that often change, because of demand uncertainty will cause setting up greatly database table as far as possible, may cause the redundancy of data to a certain extent, simultaneously because the dynamic explanation of data has also reduced the operational efficiency of program to a certain extent, but compare with the beneficial effect that it brings, this point is sacrificed still worth.
Dynamic field technology of the present invention is on probation through INTess-ICD smart client service centre of Huawei Company product, has obtained good effect.The content of its calling information table is:
| Field name | Record 1 | Record 2 | … |
| Complain serial number | … | ||
| Complain type coding | … | ||
| Dynamic string field 1 | … | ||
| Dynamic string field 2 | … | ||
| Dynamic string field 3 | … | ||
| Dynamic string field 4 | … | ||
| Dynamic string field 5 | … | ||
| Dynamic string field 6 | … | ||
| Dynamic string field 7 | … | ||
| Dynamic string field 8 | … | ||
| Dynamic string field 9 | … | ||
| Dynamic string field 10 | … | ||
| Dynamic string field 11 | … | ||
| Dynamic string field 12 | … | ||
| Dynamic string field 13 | … | ||
| Dynamic string field 14 | … | ||
| Dynamic string field 15 | … | ||
| Dynamic string field 16 | … |
| Dynamic string field 17 | … | ||
| Dynamic string field 18 | … | ||
| Dynamic string field 19 | … | ||
| Dynamic string field 20 | … | ||
| Dynamic number field 1 | … | ||
| Dynamic number field 2 | … | ||
| Dynamic number field 3 | … | ||
| Dynamic number field 4 | … | ||
| Dynamic number field 5 | … | ||
| Dynamic date field 1 | … | ||
| Dynamic date field 2 | … | ||
| Dynamic date field 3 | … | ||
| Dynamic date field 4 | … | ||
| Dynamic date field 5 | … | ||
| … | … | … | … |
The content of its dynamic interpret table is:
| Explain type coding | Sequence number | Complain key element | Corresponding field title in the calling information table | Field type | … |
| 01 | 1 | Customer name | Dynamic string field 6 | 2 | … |
| 01 | 2 | Bid to host the date | Dynamic date field 2 | 1 | … |
| 01 | 3 | Return odd numbers | Dynamic string field 8 | 2 | … |
| 01 | 4 | The process situation | Dynamic string field 9 | 2 | … |
| 02 | 1 | The obstacle number | Dynamic string field 1 | 2 | … |
| 02 | 2 | Produce the date | Dynamic date field 2 | 1 | … |
| 02 | 3 | 112 situations | Dynamic string field 8 | 2 | … |
| 02 | 4 | Dress moves the address | Dynamic string field 7 | 2 | … |
| 03 | 1 | Telephone number | Dynamic string field 1 | 2 | … |
| 03 | 2 | Householder's title | Dynamic string field 7 | 2 | … |
| 03 | 3 | Telephone expenses month | Dynamic string field 8 | 2 | … |
| 03 | 4 | Contract number | Dynamic string field 9 | 2 | … |
| 03 | 5 | Way to pay dues | Dynamic string field 10 | 2 | … |
| 04 | 1 | Public words number | Dynamic string field 1 | 2 | … |
| 04 | 2 | Public words address | Dynamic string field 6 | 2 | … |
| 04 | 3 | Service time | Dynamic string field 7 | 2 | … |
| 04 | 4 | The document number | Dynamic string field 8 | 2 | … |
| 04 | 5 | The other side's number | Dynamic string field 9 | 2 | … |
| 05 | 1 | The employee of department | Dynamic string field 1 | 2 | … |
| 05 | 2 | Complain the date | Dynamic date field 1 | 1 | … |
| 05 | 3 | Complain content | Dynamic string field 2 | 2 | … |
| 06 | 1 | Telephone number | Dynamic string field 1 | 2 | … |
| 06 | 2 | Bid to host the date | Dynamic date field 1 | 1 | … |
| 06 | 3 | Return odd numbers | Dynamic string field 7 | 2 | … |
| 06 | 4 | Bid to host content | Dynamic string field 8 | 2 | … |
| 06 | 5 | The process situation | Dynamic string field 9 | 2 | … |
Its complaint type coding table i.e. content of table 3 is:
| Complain type coding | Complain typonym | Explain type coding |
| 01 | Dress, telephone-moving problem | 0 |
| 0101 | Dress and logical | 01 |
| 0102 | Overtime being unkitted | 01 |
| 0103 | Bidding is unkitted | 01 |
| 0104 | Move and logical | 01 |
| 0105 | Not overtime not moving | 01 |
| 0106 | Bid to host and do not move | 01 |
| 0107 | Other problem | 01 |
| 02 | Obstacle is repaiied the machine problem | 0 |
| 0201 | Local call | 02 |
| 0202 | Mobile phone | 02 |
| 0203 | Radio call | 02 |
| 0204 | The data user | 02 |
| 0205 | Leased line | 02 |
| 0206 | Other obstacle | 02 |
| 03 | The rate problem | 0 |
| 0301 | It is illogical that friendship is owed | 03 |
| 0302 | Have reason the expense of moving back | 03 |
| 0303 | Rate and dispute | 03 |
| 0304 | The relation of paying dues | 03 |
| 0305 | Information charge | 03 |
| 0306 | Other | 03 |
| 04 | Public words | 0 |
| 0401 | The expense dispute | 04 |
| 0402 | Service problem | 04 |
| 0403 | The cassette phone | 04 |
| 0404 | Other problem | 04 |
| 05 | Office's wind and service | 0 |
| 0501 | The business service | 05 |
| 0502 | The service time limit | 05 |
| 0503 | Service measures | 05 |
| 0504 | The telegram service | 05 |
| 0505 | Special clothes | 05 |
| 0506 | Number thin problem | 05 |
| 0507 | The sector-style problem | 05 |
| 0508 | The consulting inquiry service | 05 |
| 0509 | The complaint service problem | 05 |
| 0510 | Other service problem | 05 |
| 06 | Business function, numerical selection | 0 |
| 0601 | Business function | 06 |
| 0602 | Number selecting business | 06 |
| 0603 | Other | 06 |
The complaint service database table structure that above-mentioned intelligent service centre utilizes the dynamic field technology to realize has realized that dress telephone-moving problem, obstacle repair the complaint type of machine problem, rate problem, public words problem, office's wind and six big classes nearly more than 30 individual (7+6+6+4+10+3) groups such as service problem, business function and numerical selection problem.In the use of product, the user of product may change above-mentioned table because of the increase of its customer complaint type, and this change can be finished by the maintenance module in the product fully, and need not to redesign product.
Claims (5)
1. the database table dynamic field implementation method of a Customer Service Center is characterized in that comprising:
A. design the Customer Service Information table, in information table, set up to comprise COS coding and the dynamic field name item that can expand arbitrarily, and corresponding service type is encoded and each dynamic field name item is set up open-ended entry;
B. by explaining that type coding, element of service and the corresponding dynamic field title in service information table thereof design open-ended dynamic interpret table, described explanation type coding is used to specify specific COS, described element of service is made explanations to the dynamic field name item of service information table, and described corresponding dynamic field title points out to preserve the dynamic field title of element of service in service information table;
C. design open-ended information on services coding schedule by COS coding, COS title and explanation type coding;
D. by the coding of the COS in service information table access services information coding schedule, learn the COS title under this COS coding and visit dynamic interpret table by the explanation type coding in the information on services coding schedule again, explain the practical significance that is recorded in content in each field name in the service information table by listed element of service in the dynamic interpret table with the relation of corresponding dynamic field title at last.
2. the database table dynamic field implementation method of Customer Service Center according to claim 1, it is characterized in that: the dynamic field name item in the described step a Customer Service Information table comprises open-ended dynamic string field item, open-ended dynamic number field item and open-ended dynamic date field item at least.
3. the database table dynamic field implementation method of Customer Service Center according to claim 1 is characterized in that: the element of service described in the described step b is made explanations to dynamic field title in the service information table with Chinese.
4. the database table dynamic field implementation method of Customer Service Center according to claim 1 is characterized in that: the COS title among the described step c is the meaning with the described COS coding of explanation in Chinese.
5. the database table dynamic field implementation method of Customer Service Center according to claim 1, it is characterized in that: described explanation type coding is by the big class coding of COS, and described COS coding is the combination of the sequential encoding of COS group in the big class coding of COS and this big class.
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|---|---|---|---|
| CN 98124368 CN1099650C (en) | 1998-11-05 | 1998-11-05 | Dynamic field implementation method for database table in customer service center |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 98124368 CN1099650C (en) | 1998-11-05 | 1998-11-05 | Dynamic field implementation method for database table in customer service center |
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