CN109451193A - Call processing method and system terminal - Google Patents

Call processing method and system terminal Download PDF

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Publication number
CN109451193A
CN109451193A CN201811631552.7A CN201811631552A CN109451193A CN 109451193 A CN109451193 A CN 109451193A CN 201811631552 A CN201811631552 A CN 201811631552A CN 109451193 A CN109451193 A CN 109451193A
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CN
China
Prior art keywords
base
call
business
client
attribute
Prior art date
Application number
CN201811631552.7A
Other languages
Chinese (zh)
Inventor
孔军民
Original Assignee
中细软集团有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中细软集团有限公司 filed Critical 中细软集团有限公司
Priority to CN201811631552.7A priority Critical patent/CN109451193A/en
Publication of CN109451193A publication Critical patent/CN109451193A/en

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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber

Abstract

This application involves call processing method and system terminals, belong to incoming call handling technical field.The application includes: the call request for obtaining customers dial the first base number and initiating;When call request duration reaches the first preset duration, from other base numbers relevant to the first base number, one is selected not in the number of call as the second base number;Call request is switched to the base of the second base number and is initiated.Facilitate solution client by the application and want to the demand got through, helps to can be realized client by the demand that phone solves the problems, such as in a hurry, and then facilitate client to the preferable impression of the generation of the traffic handing capacity of enterprise.

Description

Call processing method and system terminal

Technical field

The application belongs to incoming call handling technical field, and in particular to call processing method and system terminal.

Background technique

For enterprise, client is most important.

In business event, business personnel is linked up using the base of oneself with client.It needs to solve when client is problematic When certainly, client carries out telephonic communication exchange by the base that telephone call docks business personnel.Usually, client wishes to dock Business personnel can answer oneself phone at the first time, solve the problems, such as oneself.But through being commonly encountered, client makes a phone call To docking business personnel when, for a long time connect in call request, until the phone is not turned on.It is thereby possible to make visitor Family generates the impression of poor traffic handing capacity to enterprise, thus may cause enterprise and loses the client.For example, client needs It is solved the problems, such as in a hurry by phone, phones the business personnel of docking, but for a long time in call request connection, until should Phone is not turned on, so that client passes through the demand solved the problems, such as in a hurry and cannot achieve, causes to be deteriorated to the impression of enterprise, no longer With business tie-up.

Summary of the invention

To be overcome the problems, such as present in the relevant technologies at least to a certain extent, the application provides call processing method and is System terminal facilitates solution client and wants to the demand got through.

In order to achieve the above object, the application adopts the following technical scheme that

In a first aspect,

The application provides a kind of call processing method, comprising:

Obtain the call request that customers dial the first base number is initiated;

When the call request duration reaches the first preset duration, from it is relevant to the first base number its In his base number, one is selected not in the number of call as the second base number;

The call request is switched to the base of the second base number and is initiated.

Further, described when the call request duration reaches preset duration, from first home Tel In other relevant base numbers of code, one is selected not in the number of call as the second base number, comprising:

It obtains in the second preset duration before the call request is initiated, the first base number described in the customers dial Failed number;

When failed number reaches preset threshold number, from other base numbers relevant to the first base number In, one is selected not in the number of call as the second base number.

Further, described from other base numbers relevant to the first base number, it selects one and does not exist The number of call is as the second base number, comprising:

According to the attribute of business personnel corresponding to the first base number, from other business people of the identical attribute In base number corresponding to member, one is selected not in the number of call as the second base number.

Further, the attribute of the business personnel according to corresponding to the first base number, from the identical category In base number corresponding to other business personnels of property, one is selected not in the number of call as second home Tel Code, comprising:

Using network positions, centered on the base of the first base number, from identical in default short range In base number corresponding to other business personnels of the attribute, one is selected not in the number of call as described second Base number.

Further, the attribute of the business personnel according to corresponding to the first base number, from the identical category In base number corresponding to other business personnels of property, one is selected not in the number of call as second home Tel Code, comprising:

In the third preset duration before call request initiation, other business personnels of the identical attribute are obtained The case where being conversed using base;

It is identical described from using base to converse in the third preset duration before call request initiation In base number corresponding to other business personnels of attribute, one is selected not in the number of call as second base Number.

Further, described from other base numbers relevant to the first base number, it selects one and does not exist The number of call is as the second base number, comprising:

Obtain the telephone number of the client;

Judge whether the client had handled business according to the telephone number of the client;

If the client did not handled business, according to the attribute of business personnel corresponding to the first base number, In base number corresponding to other business personnels from the identical attribute, one is selected not in the number of call as institute State the second base number.

Further, described from other base numbers relevant to the first base number, it selects one and does not exist The number of call is as the second base number, further includes:

If the client had handled business, the base number of business personnel relevant to the client traffic is obtained, One is therefrom selected not in the number of call as the second base number.

Further, the method also includes:

The call request is switched to after the initiation of the base of the second base number, if the call request Duration still reaches first preset duration, again from other base numbers relevant to the first base number, A new number is selected as the second new base number, the call request is switched to new second base The base of number is initiated.

Further, the method also includes:

After the call request duration reaches first preset duration, voice prompting also is carried out to client, The call request is switched to the base of the second base number with prompt and is initiated.

Second aspect,

The application provides a kind of system terminal, comprising:

One or more memories, for storing program;And

One or more processors, for executing the program stored in the memory, to execute such as any of the above-described institute The method stated.

The application use above technical scheme, at least have it is following the utility model has the advantages that

The application is during customers dial the first base number initiates call request, when call request duration reaches When to the first preset duration, from other base numbers relevant to the first base number, one is selected not in number of call Code is used as the second base number, and call request is switched to the base of the second base number and is initiated, is facilitated by the application It solves client and wants to the demand got through, it is real to facilitate the demand for enabling client to solve the problems, such as in a hurry by phone It is existing, and then facilitate client to the preferable impression of the generation of the traffic handing capacity of enterprise.

It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not The application can be limited.

Detailed description of the invention

In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, to embodiment or will show below There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this Some embodiments of application for those of ordinary skill in the art without creative efforts, can be with It obtains other drawings based on these drawings.

Fig. 1 is the flow diagram for the call processing method that the application one embodiment provides;

Fig. 2 is the structural schematic diagram for the system terminal that the application one embodiment provides.

Specific embodiment

To keep the purposes, technical schemes and advantages of the application clearer, the technical solution of the application will be carried out below Detailed description.Obviously, described embodiments are only a part of embodiments of the present application, instead of all the embodiments.Base Embodiment in the application, those of ordinary skill in the art are obtained all without making creative work Other embodiment belongs to the range that the application is protected.

Fig. 1 is the flow diagram for the call processing method that the application one embodiment provides;As shown in Figure 1, the incoming call Processing method includes the following steps:

Step S101, the call request that customers dial the first base number is initiated is obtained;

Step S102, when the call request duration reaches the first preset duration, from first home Tel In other relevant base numbers of code, one is selected not in the number of call as the second base number;

Step S103, the call request is switched to the base of the second base number and is initiated.

Above-described embodiment scheme can be applied in the fixed line phone management system terminal of enterprise, and the first base number can be The fixed line phone number for the business personnel docked with client, client pass through the business people that dials the first base number with dock oneself Member is contacted.

In an application scenarios, for client A there are a problem to be solved, it is uncommon that client A dials the first base number Hope can business personnel B corresponding to the number in phone contact, dial the first base number to business personnel Building B in client A During machine initiates call request, the duration of this call request is calculated, when call request duration reaches first When preset duration, it may indicate that business personnel B not before base under normal conditions.In practical applications, first preset duration It can be configured as needed, for example, being arranged to 5 seconds.

For other base numbers relevant to the first base number, in a particular application, same group of business personnel B can be Other business personnels base number, in a particular application, can by business personnel B with group other business personnels base Number is created as the base number of other related, to organize together from business personnel B business personnels to the base number of business personnel B In, one is selected not in the number of call as the second base number, and call request is switched to the second base number Base is initiated.

If the client A is the client of commission business, other base numbers relevant to the first base number, It is also possible to participate in the personnel of client's A business, for example, business personnel B is sales force, participated in the personnel of client's A business It can be other sales forces participated in together early period, be also possible to the designer in later period, etc..In practical applications, may be used Correlation is established so that the base number of each personnel of client's A business will be participated in, from other business personnels' for participating in client A business In base number, one is selected not in the number of call as the second base number, call request is switched to second The base of machine number is initiated.

After the base for getting through the corresponding business personnel C of the second base number, it can be helped to solve client by business personnel C A problem, for example, some basic operation flow problems, client A to these unfamiliar possibilities of basic operation flow very It greatly, then may be unusual simple thing and for business personnel C.

Above-described embodiment scheme passes through the second base number when call request duration reaches the first preset duration The connection for realizing phone facilitates solution client and wants to the demand got through, helps that client is made to pass through phone in a hurry The demand solved the problems, such as can be realized, and then facilitate client to the preferable impression of the generation of the traffic handing capacity of enterprise, also have Help be promoted client to the good opinion and satisfaction of the business service of company.

In one embodiment, for step S102, described when the call request duration reaches preset duration, From other base numbers relevant to the first base number, one is selected not in the number of call as the second base Number, comprising:

It obtains in the second preset duration before the call request is initiated, the first base number described in the customers dial Failed number;

When failed number reaches preset threshold number, from other base numbers relevant to the first base number In, one is selected not in the number of call as the second base number.

Above-described embodiment scheme, the failed number of the first base number according to customers dial, when failed number When reaching preset threshold number, triggers from other base numbers relevant to the first base number, select one not Call number as the second base number.In practical applications, preset threshold number, which can according to need, is had Body setting, for example, being arranged to twice or three times.

The considerations of above-described embodiment scheme provides, and is for following three aspect.

First aspect is, when customer phone is squeezed into, the business personnel of docking just of short duration may be left, for example, going to lavatory Institute's urine.In this case, when client gets through for the second time or for the third time, alternatively, business personnel wires back in time later, to visitor Explain that client generally will readily appreciate that in family.

Second aspect is that client phones the business personnel of docking, may be exactly to blurt out one to ask, not be what urgent thing. Since other business personnels oneself also have work at present, if after first time call request duration reaches the first preset duration, just It is given to the second base number, although being able to achieve the purpose for solving client, may be decreased the work effect of other business personnels Rate.In the case of client repeatedly squeezes into illogical, it can be deduced that client it is current a kind of possible situation --- client is very eager, By the limitation of threshold number, it will select one from other base numbers relevant to the first base number and not converse Number as the second base number, specifically for illogical client is repeatedly squeezed into, the specific aim for being conducive to service resources is utilized, Both the client for being badly in need of solving the problems, such as has been helped, the shadow of business personnel's work to the second base number is also farthest reduced It rings.

The third aspect is that in practical applications, call request duration reaches the first preset duration, it may be possible to First The business personnel of machine number is before base, it is known that the number of current request call is sale call, the business of the first base number Personnel do not connect the sale call specially.In this case, can undoubtedly be reduced if sale call switching is passed to the second fixed line phone The working efficiency of the business personnel of second base number.

Meanwhile for sale call, it is generally the case that for the phone for making people be mistakenly considered important, promote electricity The call request that words are initiated can be grown very much, and the call request duration of sale call usually all reaches the first preset duration, but Be sale call in a short time usually will not continuous several times dial the phone that no one connects, thus for the application application, It by the preset threshold number, transfers after being squeezed into avoid sale call and leads to the second fixed line phone, cause to reduce the second base The problem of working efficiency of the business personnel of number.

In a particular application, for the second preset duration, it can be shorter duration, for example, it is pre- to make second with 10 minutes If duration, shorter duration can embody the eager property of client, can also match sale call and usually will not in a short time Continuous several times dial the characteristics of phone that no one connects.

In another embodiment, for above-mentioned relevant described from other bases relevant to the first base number In number, one is selected not in the number of call as the second base number, comprising:

According to the attribute of business personnel corresponding to the first base number, from other business people of the identical attribute In base number corresponding to member, one is selected not in the number of call as the second base number.

In the example scheme, the attribute of business personnel corresponding to the first base number in practical applications can To be the attribute with group, either, with the attribute, etc. of business.Thus, it is right from other business personnels institute of the identical attribute In the base number answered, the second base number selected, after getting through the corresponding business personnel of the second base number, second The corresponding business personnel of machine number has a possibility that ability that can solve customer issue very big, helps to keep client eager It can be realized by the demand that phone solves the problems, such as, and then facilitate client and the generation of the traffic handing capacity of enterprise is preferably printed As helping to be promoted client to the good opinion and satisfaction of the business service of company.

In order to preferably select the second base number that can solve customer issue, the application surrounds this, give as Under several relevant example schemes.

In one embodiment, the attribute of the business personnel according to corresponding to the first base number, from identical In base number corresponding to other business personnels of the attribute, one is selected not in the number of call as described second Base number, comprising:

Using network positions, centered on the base of the first base number, from identical in default short range In base number corresponding to other business personnels of the attribute, one is selected not in the number of call as described second Base number.

It in practical applications, is unknown for the station distribution of other business personnels of same alike result, and variable, Business personnel corresponding to some possible business personnels and the first base number is not or not a geographical region, for example, First Business personnel corresponding to machine number is in the city D, and other business personnels of some same alike results are in the city E, and attribute is identical, but works On may there is no intersection, if a possibility that selecting other business personnels from the city E, not can solve customer issue can be very big.Cause And in order to which larger possibly select can solve other business personnels of customer issue, the second base number is from the first home Tel It selects near code to be preferable, and scheme through the foregoing embodiment, then this purpose can be achieved.In a particular application, for default Short range, for example, can be within the scope of 10 meters, usually, other business personnels within the scope of this are to the first home Tel The corresponding business personnel of code is known, and a possibility that being familiar with same business is very big.

In another embodiment, the attribute of the business personnel according to corresponding to the first base number, from phase In base number corresponding to other business personnels with the attribute, one is selected not in the number of call as described Two base numbers, comprising:

In the third preset duration before call request initiation, other business personnels of the identical attribute are obtained The case where being conversed using base;

It is identical described from using base to converse in the third preset duration before call request initiation In base number corresponding to other business personnels of attribute, one is selected not in the number of call as second base Number.

Above-described embodiment scheme is sent out from the base that can get through the second base number as far as possible in the call request In the third preset duration before rising, corresponding to other business personnels from the identical attribute for using base to converse Base number in, select one not in the number of call as the second base number.According to used base converse The identical attribute other business personnels, can show that these business personnels are currently very big the station a possibility that, from him As soon as base number among a possibility that selecting not in the number of call as the second base number, being got through it is also non- Chang great facilitates solution client and wants to the demand got through.

In a particular application, the third preset duration can be set according to actual needs, for example, being set as 10 minutes.

Above-mentioned related embodiment scheme is combined below by way of concrete application scene and is illustrated, with select can be very It may be got through greatly, and can very big the second base number for possibly solving customer issue after getting through.

Still by taking client A as an example, client A dials the first base number and wants to industry corresponding to the number in phone contact It is logical to calculate this during client A dials the first base number and initiates call request to business personnel Building B machine by business personnel B The duration of words request may indicate that business when call request duration reaches the first preset duration under normal conditions Personnel B is not before base.In these cases, a kind of feasible method is that fixed line phone management system terminal is asked in the call It asks in the third preset duration before initiating, obtains the case where other business personnels of the identical attribute are using base call, Corresponding to other business personnels for the identical attribute for using base to converse in base number, using network positions, Centered on the base of the first base number, from other business personnels of the identical attribute in default short range In corresponding base number, one is selected not in the number of call as the second base number.Another feasible side Method is that fixed line phone management system terminal is preset centered on the base of the first base number using network positions Then base number corresponding to other business personnels of the identical attribute in short range is sent out in the call request In third preset duration before rising, the case where other business personnels of the identical attribute are using base call is obtained, is made In base number corresponding to other business personnels of the identical attribute of used base call, selects one and do not conversing Number as the second base number.

In one embodiment, described from other base numbers relevant to the first base number, select one It is a not in the number of call as the second base number, comprising:

Obtain the telephone number of the client;

Judge whether the client had handled business according to the telephone number of the client;

If the client did not handled business, according to the attribute of business personnel corresponding to the first base number, In base number corresponding to other business personnels from the identical attribute, one is selected not in the number of call as institute State the second base number.

Whether above-described embodiment scheme had handled business according to client, to select the second base number.If client Business was not handled, according to the attribute of business personnel corresponding to the first base number, from other of the identical attribute In base number corresponding to business personnel, one is selected not in the number of call as the second base number.Pass through The program selected one from the base number of other business personnels of same alike result for not handling the client of business Base number is as the second base number, for example, the attribute is with group attribute, from the base number of same group of other business personnels In select a base number as the second base number, the corresponding business personnel of the second base number is to the first base number Corresponding business personnel is known, and a possibility that being familiar with same business is very big.To the client for not handling business Required phone solves the problem of for example, client is very big a possibility that being business handling process aspect problem.To It is very familiar in terms of business handling process for the corresponding business personnel of two base numbers, thus can preferably solves The problem of client, and then facilitate client to the preferable impression of the generation of the traffic handing capacity of enterprise, help to promote client couple The good opinion and satisfaction of the business service of company.

For the attribute of the specifically business personnel according to corresponding to the first base number, from the identical attribute In base number corresponding to other business personnels, one is selected not in the number of call as the second base number, It is referred to above-mentioned relevant example scheme.

In another embodiment, described from other base numbers relevant to the first base number, it selects One in the number of call as the second base number, further includes:

If the client had handled business, the base number of business personnel relevant to the client traffic is obtained, One is therefrom selected not in the number of call as the second base number.

For above-described embodiment scheme, if client had handled business, illustrate that the client is signing service Client, then other base numbers relevant to the first base number, can be the personnel for participating in the business, for example, first The corresponding business personnel of base number is sales force, and the other staff for participating in the business can be its participated in together early period He is sales force, either, the designer in later period etc..In practical applications, each individual of client traffic will can be participated in The base number of member establishes correlation, from the base number of other business personnels for participating in client traffic, selects one and does not exist Call request is switched to the base of the second base number and initiates as the second base number by the number of call.Getting through After the base of the corresponding business personnel of two base numbers, client, which knows, participated in oneself industry before the other staff of docking are unexpectedly The personnel of business can bring the intimate service of business to feel to client, and then facilitate client to the traffic handing capacity of enterprise Preferable impression is generated, helps to be promoted client to the good opinion and satisfaction of the business service of company, and help to promote client Handle the trust of oneself business well to company.

In one embodiment, the method also includes:

The call request is switched to after the initiation of the base of the second base number, if the call request Duration still reaches first preset duration, again from other base numbers relevant to the first base number, A new number is selected as the second new base number, the call request is switched to new second base The base of number is initiated.

Above-described embodiment scheme is the processing coping with the second base number for the first time and also not getting through, in a particular application, no It excludes the second base number for the first time also not get through, the method for processing can be, and carries out primary or selects new the twice The processing of two base numbers.

In one embodiment, the method also includes:

After the call request duration reaches first preset duration, voice prompting also is carried out to client, The call request is switched to the base of the second base number with prompt and is initiated.

It is pre- to reach described first in the call request duration in a particular application for scheme through the foregoing embodiment If after duration, can by the call request be switched to the base of the second base number initiate while, also to Client carries out voice prompting, and the call request is switched to the base of the second base number with prompt and is initiated.Pass through The prompt can be achieved that client on the one hand can be prompted not have to hang up the telephone, and on the other hand, can prompt the personnel connected is other Related personnel helps to be promoted client to the good opinion and satisfaction of the business service of company.

In above-mentioned each example scheme of correlation, one is selected not in the number of call as the second base number, in reality In the application of border, random selection can be.

Fig. 2 is the structural schematic diagram for the system terminal that the application one embodiment provides;As shown in Fig. 2, the system terminal 2 Include:

One or more memories 21, for storing program;And

One or more processors 22, for executing the program stored in the memory 21, to execute as any of the above-described Method described in.

About the system terminal 2 in above-described embodiment, processor 22 executes the concrete mode of the program in memory 21 It is described in detail in the embodiment of the method, no detailed explanation will be given here.

It is understood that same or similar part can mutually refer in the various embodiments described above, in some embodiments Unspecified content may refer to the same or similar content in other embodiments.

It should be noted that term " first ", " second " etc. are used for description purposes only in the description of the present application, without It can be interpreted as indication or suggestion relative importance.In addition, in the description of the present application, unless otherwise indicated, the meaning of " multiple " Refer at least two.

Any process described otherwise above or method description in flow chart or herein it is understood that are as follows: expression includes It is one or more for realizing specific logical function or process the step of executable instruction code module, segment or portion Point, and the range of the preferred embodiment of the application includes other realization, wherein can not press shown or discussed suitable Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, Lai Zhihang function, this should be by the application Embodiment person of ordinary skill in the field understood.

It should be appreciated that each section of the application can be realized with hardware, software, firmware or their combination.Above-mentioned In embodiment, software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage Or firmware is realized.It, and in another embodiment, can be under well known in the art for example, if realized with hardware Any one of column technology or their combination are realized: having a logic gates for realizing logic function to data-signal Discrete logic, with suitable combinational logic gate circuit specific integrated circuit, programmable gate array (PGA), scene Programmable gate array (FPGA) etc..

Those skilled in the art are understood that realize all or part of step that above-described embodiment method carries It suddenly is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer-readable storage medium In matter, which when being executed, includes the steps that one or a combination set of embodiment of the method.

It, can also be in addition, can integrate in a processing module in each functional unit in each embodiment of the application It is that each unit physically exists alone, can also be integrated in two or more units in a module.Above-mentioned integrated mould Block both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module is such as Fruit is realized and when sold or used as an independent product in the form of software function module, also can store in a computer In read/write memory medium.

Storage medium mentioned above can be read-only memory, disk or CD etc..

In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example Point is contained at least one embodiment or example of the application.In the present specification, schematic expression of the above terms are not Centainly refer to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described can be any One or more embodiment or examples in can be combined in any suitable manner.

Although embodiments herein has been shown and described above, it is to be understood that above-described embodiment is example Property, it should not be understood as the limitation to the application, those skilled in the art within the scope of application can be to above-mentioned Embodiment is changed, modifies, replacement and variant.

Claims (10)

1. a kind of call processing method characterized by comprising
Obtain the call request that customers dial the first base number is initiated;
When the call request duration reaches the first preset duration, from other seats relevant to the first base number In machine number, one is selected not in the number of call as the second base number;
The call request is switched to the base of the second base number and is initiated.
2. the method according to claim 1, wherein described when the call request duration reaches default When long, from other base numbers relevant to the first base number, one is selected not in the number of call as Two base numbers, comprising:
Obtain in the second preset duration before the call request is initiated, the first base number described in the customers dial not at The number of function;
When failed number reaches preset threshold number, from other base numbers relevant to the first base number, One is selected not in the number of call as the second base number.
3. the method according to claim 1, wherein described from other seats relevant to the first base number In machine number, one is selected not in the number of call as the second base number, comprising:
According to the attribute of business personnel corresponding to the first base number, from other business personnel institutes of the identical attribute In corresponding base number, one is selected not in the number of call as the second base number.
4. according to the method described in claim 3, it is characterized in that, the business according to corresponding to the first base number The attribute of personnel in base number corresponding to other business personnels from the identical attribute, selects one and is not conversing Number as the second base number, comprising:
Using network positions, centered on the base of the first base number, from identical described in default short range In base number corresponding to other business personnels of attribute, one is selected not in the number of call as second base Number.
5. according to the method described in claim 3, it is characterized in that, the business according to corresponding to the first base number The attribute of personnel in base number corresponding to other business personnels from the identical attribute, selects one and is not conversing Number as the second base number, comprising:
In the third preset duration before call request initiation, other business personnels for obtaining the identical attribute are used The case where base is conversed;
In the third preset duration before call request initiation, from the identical attribute for using base to converse Other business personnels corresponding in base number, select one not in the number of call as second home Tel Code.
6. according to the method described in claim 3, it is characterized in that, described from other seats relevant to the first base number In machine number, one is selected not in the number of call as the second base number, comprising:
Obtain the telephone number of the client;
Judge whether the client had handled business according to the telephone number of the client;
If the client did not handled business, according to the attribute of business personnel corresponding to the first base number, from phase In base number corresponding to other business personnels with the attribute, one is selected not in the number of call as described Two base numbers.
7. according to the method described in claim 6, it is characterized in that, described from other seats relevant to the first base number In machine number, one is selected not in the number of call as the second base number, further includes:
If the client had handled business, the base number of business personnel relevant to the client traffic is obtained, therefrom One is selected not in the number of call as the second base number.
8. the method according to claim 1, wherein the method also includes:
The call request is switched to after the initiation of the base of the second base number, if the call request continues Duration still reaches first preset duration, again from other base numbers relevant to the first base number, selection The call request is switched to new the second base number by a new number as the second new base number out Base initiate.
9. the method according to claim 1, wherein the method also includes:
After the call request duration reaches first preset duration, voice prompting also is carried out to client, to mention Show for the call request to be switched to the base of the second base number and initiate.
10. a kind of system terminal characterized by comprising
One or more memories, for storing program;And
One or more processors, for executing the program stored in the memory, to execute such as any one of claim 1-9 The method.
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