CN109272075A - A kind of method and apparatus of pushed information - Google Patents

A kind of method and apparatus of pushed information Download PDF

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Publication number
CN109272075A
CN109272075A CN201811058583.8A CN201811058583A CN109272075A CN 109272075 A CN109272075 A CN 109272075A CN 201811058583 A CN201811058583 A CN 201811058583A CN 109272075 A CN109272075 A CN 109272075A
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CN
China
Prior art keywords
information
customer service
object information
terminal
server
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN201811058583.8A
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Chinese (zh)
Other versions
CN109272075B (en
Inventor
刘强
刘一强
翁健峰
谌进
李硕
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Gree Electric Appliances Inc of Zhuhai
Original Assignee
Gree Electric Appliances Inc of Zhuhai
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gree Electric Appliances Inc of Zhuhai filed Critical Gree Electric Appliances Inc of Zhuhai
Priority to CN201811058583.8A priority Critical patent/CN109272075B/en
Priority to PCT/CN2018/122324 priority patent/WO2020052148A1/en
Publication of CN109272075A publication Critical patent/CN109272075A/en
Application granted granted Critical
Publication of CN109272075B publication Critical patent/CN109272075B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06KGRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G06K17/0025Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0613Third-party assisted

Abstract

The present embodiments relate to a kind of method and apparatus of pushed information, when solving pushed information in the prior art, require sending object link, the cumbersome problem of process.When reality terminal of the present invention determines that user needs customer service corresponding with object to carry out information exchange, the corresponding object information that surface sweeping two dimensional code is obtained is sent to the corresponding client of the customer service, so that the object information can be showed customer service by the corresponding client of the customer service, customer service can intuitively see object information, since the present invention is when determination needs to carry out information exchange, object information is directly sent to the client of customer service, rather than after determining progress information exchange, the corresponding link of object is sent to the client of customer service, it compares for sending the scheme of client reception object information that link makes customer service by user, the present invention is more intelligent;The step of reducing transmission connection simultaneously, keep operation more simple.

Description

A kind of method and apparatus of pushed information
Technical field
The present invention relates to field of communication technology, in particular to a kind of method and apparatus of pushed information.
Background technique
With the rise of mobile networking epoch high speed, the electronic equipments such as smart phone and tablet computer are also more more and more universal. Under mobile interchange mode, people need more information exchanges with share, two dimensional code as a kind of carrier, play can not or Scarce effect.
By taking shopping as an example, when user takes a fancy to a certain commodity in shopping software (such as Taobao, Jingdone district APP), certain In the case of, it needs to be linked up with hotel owner to understand the details of product, in communication process, user needs to find shop visitor Clothes.When understanding related merchandise news to shop customer service, the customer service key on display interface is clicked, display interface jumps to chat Interface can remind you to send goods links in chat interface, only click and send connection, shop customer service is just it can be seen that related The information of commodity.
In conclusion requiring sending object link in the prior art in push, process is cumbersome.
Summary of the invention
The present invention provides a kind of method and apparatus of pushed information, when solving pushed information in the prior art, all needs Sending object is wanted to link, the cumbersome problem of process.
In a first aspect, the embodiment of the present invention provides a kind of method of pushed information, this method comprises:
Terminal determines that user needs customer service corresponding with object to carry out interacting message;
The terminal will be sent to the visitor by server by the object information of the object scanned the two-dimensional code Take corresponding client.
The above method, when terminal determines that user needs customer service corresponding with object to carry out information exchange, by surface sweeping two dimensional code The obtained corresponding object information is sent to the corresponding client of the customer service, so that the corresponding client of the customer service can The object information is showed customer service, customer service can intuitively see object information, due to the present invention determine need into When row information interaction, object information is directly sent to the client of customer service, rather than after determining progress information exchange, it will be right As corresponding link is sent to the client of customer service, comparing sends link by user the client of customer service is made to receive object letter For the scheme of breath, the present invention is more intelligent, while the step of reducing transmission connection, keeps operation more simple.
In one possible implementation, the terminal determines that user needs customer service corresponding with object to carry out message friendship When mutual, the terminal is by scanning the two-dimensional code after obtaining object information, the function of showing the object information and connect with customer service Information;
After the terminal receives link order of the user by the functional information triggering connecting with customer service, user's needs are determined Customer service corresponding with object carries out interacting message.
The above method, after terminal obtains object information after surface sweeping two dimensional code, can also show the object information and with visitor The feature message for taking connection, in user's triggering feature message connecting with customer service, terminal is received to be connect with customer service Feature message, determine user's corresponding with object customer service progress information exchange at this time, and the terminal will be obtained by surface sweeping two dimensional code Object information is sent to server, and the present invention provides the functional information triggering command connecting with customer service so that server determines user Customer service corresponding with object is needed to carry out interacting message;And when terminal is provided to server sending object information.
In a kind of mode in the cards, the terminal will be by the object information of the object scanned the two-dimensional code After being sent to the corresponding client of the customer service by server, the terminal receives the information of the server push;
The terminal by the information of the server push received show on the page of the object binding;
Wherein, the information of the server push is object information corresponding with the associated object of the object information And/or the use information of the corresponding object of the object information.
The above method, terminal push the server-side received corresponding with the associated object of the object information The use information of object information and/or the corresponding object of the object, is shown on the page of the object binding, is corresponding The use information of object related with the object and/or the object more intuitive can be watched, does not have to carry out multiple Search, keeps user's operation more simple and fast, improves the using effect of user.
Second aspect, the embodiment of the present invention provide a kind of method of pushed information, this method comprises:
Server receiving terminal send by the object information that scans the two-dimensional code;
The server determines the corresponding customer service of the object information according to the object information;
The object information is sent to the corresponding client of the customer service by the server;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
The above method, the object information that server is sent according to terminal search the corresponding customer service of object, and by the object Information is sent to the corresponding client of the customer service, shows the corresponding client of the customer service by the object information Customer service, wherein the object information is that the terminal is sent out after determining that user needs customer service corresponding with object to carry out information exchange It send, in the present invention, server is when determining that the terminal determines that user's customer service corresponding with object carries out information exchange, to institute Client sending object information is stated, rather than after determining that receiving object links, to client hair object link, reduce The workload of the server, has saved memory space.
In a kind of mode in the cards, the server receiving terminal send by the object that scans the two-dimensional code After information, for the server-side according to the object information received, determination is corresponding with the associated object of the object information Object information and/or the corresponding object of the object information use information;
The server-side is by determining object information corresponding with the associated object of the object information and/or described right The use information of the corresponding object of image information is pushed to the terminal.
The above method, the server can determine other objects associated with the object according to object information, and The use information of the object, and the use information of determining other objects and the object is pushed to terminal, so that terminal The use information of other objects determined according to the object and the object is showed into user, user does not need to carry out multiple Search just can determine the use information and other associated objects of object, saves user's search time used, is more convenient for User uses.
The third aspect, the embodiment of the present invention provide a kind of equipment of pushed information, which includes: that at least one processing is single Member and at least one storage unit, wherein the storage unit is stored with program code, when said program code is by the processing When unit executes, so that the processing unit executes following process:
Determine that user needs customer service corresponding with object to carry out interacting message;By the object by scanning the two-dimensional code Object information the corresponding client of the customer service is sent to by server.
Fourth aspect, the embodiment of the present invention provide a kind of equipment of pushed information, which includes: that at least one processing is single Member and at least one storage unit, wherein the storage unit is stored with program code, when said program code is by the processing When unit executes, so that the processing unit executes following process:
Receive that terminal sends by the object information that scans the two-dimensional code;The object is determined according to the object information The corresponding customer service of information;The object information is sent to the corresponding client of the customer service;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
5th aspect, the embodiment of the present invention provide a kind of equipment of pushed information, which includes: the first determining module, First sending module;
First determining module, for determining that user needs customer service corresponding with object to carry out interacting message;
First sending module, for server will to be passed through by the object information of the object scanned the two-dimensional code It is sent to the corresponding client of the customer service.
6th aspect, the embodiment of the present invention provides a kind of equipment of pushed information, which includes: receiving module, and second Determining module, the second sending module;
The receiving module, for receive terminal transmission by the object information that scans the two-dimensional code;
Second determining module, for determining the corresponding customer service of the object information according to the object information;
Second sending module, for the object information to be sent to the corresponding client of the customer service;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
In addition, third aspect technical effect brought by any implementation into the 6th aspect can be found in first aspect The technical effect brought by different implementations into second aspect, details are not described herein again.
The aspects of the invention or other aspects can more straightforwards in the following description.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment Attached drawing is briefly introduced, it should be apparent that, drawings in the following description are only some embodiments of the invention, for this For the those of ordinary skill in field, without any creative labor, it can also be obtained according to these attached drawings His attached drawing.
Fig. 1 is a kind of system construction drawing of pushed information provided in an embodiment of the present invention;
Fig. 2 is the displayed page provided in an embodiment of the present invention for scanning the two-dimensional code rear terminal;
Fig. 3 is the displayed page of object details provided in an embodiment of the present invention;
Fig. 4 is the displayed page provided in an embodiment of the present invention when carrying out interacting message with customer service;
Fig. 5 is the device structure schematic diagram of the first pushed information provided in an embodiment of the present invention;
Fig. 6 is the device structure schematic diagram of second of pushed information provided in an embodiment of the present invention;
Fig. 7 is the device structure schematic diagram of the third pushed information provided in an embodiment of the present invention;
Fig. 8 is the device structure schematic diagram of the 4th kind of pushed information provided in an embodiment of the present invention;
Fig. 9 is a kind of method flow diagram of pushed information provided in an embodiment of the present invention;
Figure 10 is the method flow diagram of another pushed information provided in an embodiment of the present invention;
Figure 11 is a kind of holistic approach flow chart of pushed information provided in an embodiment of the present invention.
Specific embodiment
The present invention will be describe below in further detail with reference to the accompanying drawings.Concrete operation method in embodiment of the method It can be applied in Installation practice or system embodiment.
The some words occurred in text are explained below:
1, " terminal " of meaning of the embodiment of the present invention is the terminal for referring to support the scheduling parameter to configure, i.e. mobile phone, flat Plate, computer etc..
2, term "and/or" in the embodiment of the present invention describes the incidence relation of affiliated partner, indicates that there may be three kinds of passes System, for example, A and/or B, can indicate: individualism A exists simultaneously A and B, these three situations of individualism B.Character "/" one As indicate forward-backward correlation object be a kind of "or" relationship.
3, " the prolonging guarantor's service " in the embodiment of the present invention continues the method for service guaranteed the repair free of charge after referring to the "three guarantees" phase.It is domestic main With on electrical household appliance services, can also apply in terms of automobile after service.Country's household electrical appliances, which prolong guarantor's service, at present mainly two Kind mode.One is goods producers to prolong guarantor's service for ensure that the legitimate rights and interests of consumer are developed, another then be special Third party's household electrical appliances that Ye Yanbao mechanism cooperates with household electrical appliances retailer prolong guarantor's service.
It is currently mobile internet era, and the electronic equipments such as mobile phone, computer, plate make also in constantly more new development Present life becomes more and more convenient and efficient so that stay indoors just known to affairs in this world, when shopping, can be without going to market The available thing oneself liked needs not needing to housekeeping center to look for etc. the production being seen everywhere in life when household services Product, service etc. can be obtained by way of network.
In the prior art, when needing to buy certain part product on line, it is not only to click customer service when customer service is linked up Button need to also send the connection of product to the client of customer service, this when is objective after clicking customer service button and entering communication interface Clothes just can watch product information on linking up interface, not smart enough and cumbersome.
Based on above content, the present invention provides one kind after clicking customer service button, and customer service is perceived by object information Scheme, compared to send link so that customer service is determined that object information is more intelligent, and do not need send connection make operation more What is added is simple.
For above-mentioned application scenarios, the embodiment of the present invention provides a kind of system construction drawing of pushed information, optionally, such as schemes Shown in 1, which specifically comprises the following steps:
Terminal 10, for determining that user needs customer service corresponding with object to carry out interacting message;It will be by scanning the two-dimensional code To the object information of the object the corresponding client of the customer service is sent to by server.
Server 20, for receive terminal transmission by the object information that scans the two-dimensional code;Believed according to the object Breath determines the corresponding customer service of the object information;The object information is sent to the corresponding client of the customer service;Wherein, institute Stating object information is that the terminal is sent after determining that user needs customer service corresponding with object to carry out information exchange.
In embodiments of the present invention, it when terminal determines that user needs customer service corresponding with object to carry out information exchange, will sweep The corresponding object information that face two dimensional code obtains is sent to the corresponding client of the customer service, so that the customer service is corresponding The object information can be showed customer service by client, and customer service can intuitively see object information, since the present invention is true When needing to carry out information exchange surely, object information is directly sent to the client of customer service, rather than carries out information friendship determining After mutually, the corresponding link of object is sent to the client of customer service, comparing to send by user links the client for making customer service For the scheme for receiving object information, the present invention is more intelligent, while the step of reducing transmission connection, makes operation more Simply.
In embodiments of the present invention, the object can be product, such as refrigerator, TV, washing machine, food etc.;May be used also Think service, such as household services, educate, generation drives.
By taking the object is product as an example: terminal scans the two dimensional code of product, into interface is shown, shows that interface includes several A functional module, including but not limited to object details, electronic description, in addition there are some product other functions, such as Online customer service, popularity accessory, maintenance service, neighbouring shops, there are also more good objects and more services etc..
Wherein, when the object is product, the object information is product information, and product information is including but not limited to following Some or all of in information: bar code information, brand message, serial name information and product type information.
Bar code information is the unique identification of product, so that the two dimensional code including the bar code information corresponds to only one product.
As shown in Fig. 2, illustrating by refrigerator of product: terminal enters after the two dimensional code of a certain refrigerator of scanning input to be shown Interface, wherein displayed page includes product details, electronic description, online customer service, popularity accessory, maintenance service and neighbouring shops Functional module.
In embodiments of the present invention, after the user clicks the product details of displayed page, terminal receives displaying and produces The product details are shown after the triggering command of product details and are showing interface.
It illustrates by refrigerator of the product: as shown in figure 3, user shows that the product details module at interface is checked by clicking It the specifications parameter of the refrigerator, product introduction and ensures after sale;After the specification ginseng for determining display refrigerator, it was found from displayed page The type information of the refrigerator are as follows: Gree crystalline substance expands BCD-436WPQCL, it is known that the total volume of the refrigerator is 436 liters etc..
Optionally, terminal can also get object information while obtaining displayed page, simultaneously after surface sweeping two dimensional code Each functional module in object information and displayed page is bound, after receiving the triggering command of user, terminal can be by object Object information be sent to server.
By taking online customer service as an example: when user needs customer service corresponding with object to carry out interacting message, user is at the end It holds on the displaying interface got by surface sweeping two dimensional code, the functional information for determining that the object information is connect with customer service is i.e. online Customer service, after the button that user clicks online customer service, the terminal receives user and passes through the functional information that connect with customer service Link order, terminal determines that user needs customer service corresponding with object to carry out interacting message at this time, and terminal automatic jumps to and visitor The displayed page linked up is taken, as shown in figure 4, after terminal determines that user needs customer service corresponding with object to carry out interacting message, Jump to the schematic diagram linked up and show interface.
After the instruction that terminal receives that user is triggered by the functional information that connect with the customer service, terminal is by object pair The object information answered is reported to server;
Correspondingly, after server receives the object information that the terminal reports, while determine the terminal triggering is The functional information being connect with the customer service;Therefore the server is according to the object information received and pair stored in itself The corresponding relationship of the client of image information and customer service object determines the client of the corresponding customer service of object information received;
Optionally, the object information is sent to the corresponding client of the customer service by the terminal, and customer service at this time can be with The object information of object is seen from the client.
In an implementation, the server searches the corresponding customer service of object according to the object information that terminal is sent, and will be described Object information is sent to the corresponding client of the customer service, allows the corresponding client of the customer service by the object information exhibition Show to customer service, wherein the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object Send afterwards, in the present invention, server when determining that the terminal determines user's corresponding with object customer service progress information exchange, To the client sending object information, rather than after determining that receiving object links, linked to client hair object, The workload for reducing the server, has saved memory space.
In embodiments of the present invention, after the server receives the object information that the terminal reports, the server Also the push of other objects and/or the application method of the object can be carried out to the terminal according to the object information received Push.
After the server receives the object information that the terminal is sent, object is determined according to object information, and really The use of fixed object information corresponding with the associated object of the object information and/or all corresponding object of the object information Information.
It illustrates by refrigerator of the object, at this time object information are as follows: bar code information, brand message on refrigerator are Gree, Product type information is that Gree crystalline substance expands BCD-436WPQCL etc., can determine that object is ice according to the bar code information in object information Case, server determines that object information corresponding with the associated object of object information can be its alloytype that brand is Gree at this time Number refrigerator;Or model is constant, but it is the refrigerator of other brands.Server will ice corresponding with object information at this time The object information of the associated refrigerator of case is sent to terminal;
Correspondingly, terminal receives the information of the server push, i.e., other ice pushed according to the object information of refrigerator The corresponding object information of case;
Terminal, which shows the information of the server push received, to be on the page of the object binding;
The last corresponding object information of other refrigerators that server push is shown of the display page of terminal at this time.
When the server carries out information push, the information of the server push can also be that object information is corresponding The use information of object;For example, the server determines that object is refrigerator according to the object information received, to pair received Use information as analyze determining refrigerator.
Wherein, the use information of the object includes but is not limited to: conventional fault, service life, guarantee time limit, average consumption Electricity etc..
The corresponding use information of the object information received can be returned to terminal by the server at this time, and terminal will receive To the information of server push show and be on the page of the object binding;
The use information of the last refrigerator that server push is shown of the display page of terminal at this time.
In embodiments of the present invention, when the object is service, by taking household services as an example: server receives object letter After breath, the object information includes but is not limited to: service time, coverage, specific works etc., server is according to above- mentioned information It can be the household services of other housekeeping companies when the object information for the associated object that can be pushed to terminal;To described When terminal pushes the use information of object, expense can be pushed, the people of service is gone, services the grade etc. of people.
It should be noted that above content is only illustrated, it is not limited to above- mentioned information in specific push.
In embodiments of the present invention, the server can be pushed individually and the object when to terminal pushed information The corresponding object information of the associated object of information, or the use information of the corresponding object of the object information is individually pushed, also It can push together.
In an implementation, the server can determine other objects associated with the object according to object information, and The use information of the object, and the use information of determining other objects and the object is pushed to terminal, so that terminal The use information of other objects determined according to the object and the object is showed into user, user does not need to carry out multiple Search just can determine the use information and other associated objects of object, saves user's search time used, is more convenient for User uses.
As shown in figure 5, being the device structure schematic diagram of the first pushed information provided in an embodiment of the present invention, the equipment packet It includes: at least one processing unit 500 and at least one storage unit 501, wherein the storage unit 501 is stored with program generation Code, when said program code is executed by the processing unit, so that the processing unit holds the following process of 500 rows:
Determine that user needs customer service corresponding with object to carry out interacting message;By the object by scanning the two-dimensional code Object information the corresponding client of the customer service is sent to by server.
Optionally, the processing unit 500 is specifically used for:
By scanning the two-dimensional code after obtaining object information, the functional information for showing the object information and being connect with customer service;
After receiving link order of the user by the functional information triggering connecting with customer service, determine that user needs and object pair The customer service answered carries out interacting message.
Optionally, the processing unit 500 is specifically used for:
Receive the information of the server push;
By the information of the server push received show on the page of the object binding;
Wherein, the information of the server push is object information corresponding with the associated object of the object information And/or the use information of the corresponding object of the object information.
As shown in fig. 6, being the device structure schematic diagram of second of pushed information provided in an embodiment of the present invention, the equipment packet It includes: the first determining module 600, the first sending module 601;
First determining module 600, for determining that user needs customer service corresponding with object to carry out interacting message;
First sending module 601, for clothes will to be passed through by the object information of the object scanned the two-dimensional code Business device is sent to the corresponding client of the customer service.
Optionally, first determining module 600 is specifically used for:
By scanning the two-dimensional code after obtaining object information, the functional information for showing the object information and being connect with customer service;
After receiving link order of the user by the functional information triggering connecting with customer service, determine that user needs and object pair The customer service answered carries out interacting message.
Optionally, first sending module 601 is also used to:
Receive the information of the server push;
By the information of the server push received show on the page of the object binding;
Wherein, the information of the server push is object information corresponding with the associated object of the object information And/or the use information of the corresponding object of the object information.
As shown in fig. 7, being the device structure schematic diagram of the third pushed information provided in an embodiment of the present invention, the equipment packet It includes: at least one processing unit 700 and at least one storage unit 701, wherein the storage unit 701 is stored with program generation Code, when said program code is executed by the processing unit, so that the processing unit holds the following process of 700 rows:
Receive that terminal sends by the object information that scans the two-dimensional code;The object is determined according to the object information The corresponding customer service of information;The object information is sent to the corresponding client of the customer service;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
Optionally, the processing unit 700 is also used to:
According to the object information received, object information corresponding with the associated object of the object information is determined And/or the use information of the corresponding object of the object information;
Determining object information corresponding with the associated object of the object information and/or the object information is corresponding The use information of object be pushed to the terminal.
As shown in figure 8, being the device structure schematic diagram of the 4th kind of pushed information provided in an embodiment of the present invention, the equipment packet It includes: receiving module 800, the second determining module 801, the second sending module 802;
The receiving module 800, for receive terminal transmission by the object information that scans the two-dimensional code;
Second determining module 801, for determining the corresponding customer service of the object information according to the object information;
Second sending module 802, for the object information to be sent to the corresponding client of the customer service;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
Optionally, the receiving module 800 is also used to:
According to the object information received, object information corresponding with the associated object of the object information is determined And/or the use information of the corresponding object of the object information;
Determining object information corresponding with the associated object of the object information and/or the object information is corresponding The use information of object be pushed to the terminal.
Based on the same inventive concept, a kind of method of pushed information is additionally provided in the embodiment of the present invention, due to this method Corresponding is the corresponding method of equipment that the embodiment of the present invention carries out pushed information, and the principle that solves the problems, such as of this method and this Equipment is similar, therefore the implementation of this method may refer to the implementation of equipment, and overlaps will not be repeated.
As shown in figure 9, being a kind of method flow diagram of pushed information provided in an embodiment of the present invention, following step is specifically included It is rapid:
Step 900, terminal determines that user needs customer service corresponding with object to carry out interacting message;
Step 901, terminal will be sent to institute by server by the object information of the object scanned the two-dimensional code State the corresponding client of customer service.
Optionally, when the terminal determines that user needs customer service corresponding with object to carry out interacting message, the terminal is logical After overscanning two dimensional code obtains object information, the functional information that shows the object information and connect with customer service;
After the terminal receives link order of the user by the functional information triggering connecting with customer service, user's needs are determined Customer service corresponding with object carries out interacting message.
Optionally, the terminal will be sent to by the object information of the object scanned the two-dimensional code by server After the corresponding client of the customer service, the terminal receives the information of the server push;
The terminal by the information of the server push received show on the page of the object binding;
Wherein, the information of the server push is object information corresponding with the associated object of the object information And/or the use information of the corresponding object of the object information.
As shown in Figure 10, be the method flow diagram of another pushed information provided in an embodiment of the present invention, specifically include as Lower step:
Step 1000, server receiving terminal send by the object information that scans the two-dimensional code;
Step 1001, server determines the corresponding customer service of the object information according to the object information;
Step 1002, the object information is sent to the corresponding client of the customer service by server;
Wherein, the object information is that the terminal is determining user's needs customer service progress information exchange corresponding with object It sends afterwards.
Optionally, the server receiving terminal send by after the object information that scans the two-dimensional code, the service End according to the object information that receives, determine object information corresponding with the associated object of the object information and/or The use information of the corresponding object of the object information;
The server-side is by determining object information corresponding with the associated object of the object information and/or described right The use information of the corresponding object of image information is pushed to the terminal.
It as shown in figure 11, is a kind of holistic approach flow chart of pushed information provided in an embodiment of the present invention, it is specific to wrap Include following steps:
Step 1100, terminal surface sweeping two dimensional code obtains the corresponding object information of object, and the functional information connecting with customer service;
Step 1110, terminal receives the triggering command for the functional information connecting with customer service, by described by scanning the two-dimensional code Obtained object information is sent to server;
Step 1120, the object information that server receiving terminal is obtained by surface sweeping two dimensional code;
Step 1130, server determines the corresponding customer service of the object according to the object information received;
Step 1140, object information is sent to the corresponding client of customer service by server.
The embodiment of the present invention also provides a kind of readable storage medium storing program for executing of pushed information, including program code, works as described program When code is run on the computing device, the step for the method that said program code is used to that the calculating equipment to be made to execute pushed information Suddenly.
Above by reference to show according to the method for the embodiment of the present invention, the frame of device (system) and/or computer program product Figure and/or the flow chart description present invention.It should be understood that can realize that block diagram and or flow chart is shown by computer program instructions The combination of the block of a block and block diagram and or flow chart diagram for figure.These computer program instructions can be supplied to logical With computer, the processor of special purpose computer and/or other programmable data processing units, to generate machine, so that via meter The instruction that calculation machine processor and/or other programmable data processing units execute creates for realizing block diagram and or flow chart block In specified function action method.
Correspondingly, the present invention can also be implemented with hardware and/or software (including firmware, resident software, microcode etc.).More Further, the present invention can take computer usable or the shape of the computer program product on computer readable storage medium Formula has the computer realized in the medium usable or computer readable program code, to be made by instruction execution system It is used with or in conjunction with instruction execution system.In the context of the present invention, computer can be used or computer-readable medium can be with It is arbitrary medium, may include, stores, communicates, transmits or transmit program, is made by instruction execution system, device or equipment With, or instruction execution system, device or equipment is combined to use.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies Within, then the present invention is also intended to include these modifications and variations.

Claims (10)

1. a kind of method of pushed information, which is characterized in that this method comprises:
Terminal determines that user needs customer service corresponding with object to carry out interacting message;
The terminal will be sent to the customer service pair by server by the object information of the object scanned the two-dimensional code The client answered.
2. the method as described in claim 1, which is characterized in that the terminal determine user need corresponding with object customer service into Row interacting message, comprising:
The terminal shows the object information and the function connecting with customer service letter by scanning the two-dimensional code after obtaining object information Breath;
After the terminal receives the link order that user is triggered by the functional information that connect with customer service, determine user need with it is right As corresponding customer service carries out interacting message.
3. the method as described in claim 1, which is characterized in that the terminal will be by the object that scans the two-dimensional code Object information is sent to after the corresponding client of the customer service by server, further includes:
The terminal receives the information of the server push;
The terminal by the information of the server push received show on the page of the object binding;
Wherein, the information of the server push be object information corresponding with the associated object of the object information and/or The use information of the corresponding object of the object information.
4. a kind of method of pushed information, which is characterized in that this method comprises:
Server receiving terminal send by the object information that scans the two-dimensional code;
The server determines the corresponding customer service of the object information according to the object information;
The object information is sent to the corresponding client of the customer service by the server;
Wherein, the object information is that the terminal is sent out after determining that user needs customer service corresponding with object to carry out information exchange It send.
5. method as claimed in claim 4, which is characterized in that the server receiving terminal send by scanning the two-dimensional code After the object information arrived, further includes:
For the server-side according to the object information received, determination is corresponding with the associated object of the object information right The use information of image information and/or the corresponding object of the object information;
The server-side believes determining object information corresponding with the associated object of the object information and/or the object The use information for ceasing corresponding object is pushed to the terminal.
6. a kind of equipment of pushed information, which is characterized in that the equipment include: at least one processing unit and at least one Storage unit, wherein the storage unit is stored with program code, when said program code is executed by the processing unit, So that the processing unit executes following process:
Determine that user needs customer service corresponding with object to carry out interacting message;It will be by pair of the object scanned the two-dimensional code Image information is sent to the corresponding client of the customer service by server.
7. the equipment as described in right 6, which is characterized in that the processing unit is specifically used for:
By scanning the two-dimensional code after obtaining object information, the functional information for showing the object information and being connect with customer service;
After receiving link order of the user by the functional information triggering connecting with customer service, it is corresponding with object to determine that user needs Customer service carries out interacting message.
8. equipment as claimed in claim 6, which is characterized in that the processing unit is also used to:
Receive the information of the server push;
By the information of the server push received show on the page of the object binding;
Wherein, the information of the server push be object information corresponding with the associated object of the object information and/or The use information of the corresponding object of the object information.
9. a kind of equipment of pushed information, which is characterized in that the equipment include: at least one processing unit and at least one Storage unit, wherein the storage unit is stored with program code, when said program code is executed by the processing unit, So that the processing unit executes following process:
Receive that terminal sends by the object information that scans the two-dimensional code;The object information is determined according to the object information Corresponding customer service;The object information is sent to the corresponding client of the customer service;
Wherein, the object information is that the terminal is sent out after determining that user needs customer service corresponding with object to carry out information exchange It send.
10. equipment as claimed in claim 9, which is characterized in that the processing unit is also used to:
According to the object information received, determine object information corresponding with the associated object of the object information and/ Or the use information of the corresponding object of the object information;
Determining object information corresponding with the associated object of the object information and/or the object information is corresponding right The use information of elephant is pushed to the terminal.
CN201811058583.8A 2018-09-11 2018-09-11 Method and equipment for pushing information Active CN109272075B (en)

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PCT/CN2018/122324 WO2020052148A1 (en) 2018-09-11 2018-12-20 Information pushing method and device

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