CN109246318A - A kind of extension telephone back calling method - Google Patents
A kind of extension telephone back calling method Download PDFInfo
- Publication number
- CN109246318A CN109246318A CN201811222319.3A CN201811222319A CN109246318A CN 109246318 A CN109246318 A CN 109246318A CN 201811222319 A CN201811222319 A CN 201811222319A CN 109246318 A CN109246318 A CN 109246318A
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- outside line
- calling
- relaying
- ippbx
- line user
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- 238000000034 method Methods 0.000 title claims abstract description 48
- 238000007689 inspection Methods 0.000 claims 1
- 238000004891 communication Methods 0.000 abstract description 5
- 238000001514 detection method Methods 0.000 abstract description 2
- 238000010586 diagram Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000004088 simulation Methods 0.000 description 2
- 241001269238 Data Species 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 238000012217 deletion Methods 0.000 description 1
- 230000037430 deletion Effects 0.000 description 1
- 238000000151 deposition Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 230000002427 irreversible effect Effects 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 230000004044 response Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1053—IP private branch exchange [PBX] functionality entities or arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/286—Direct inward dialling [PBX]
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Computer Networks & Wireless Communication (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of extension telephone back calling methods, mainly include following operation: step a: when detecting completely restricted extension by IPPBX junction call outside line user, calling corresponding relationship being stored in database in advance；Step b: the call request of outside line Client-initiated, the type of detection IPPBX relaying are received；Step c: it is directed to the corresponding dialing pattern of different types of relay selection.The present invention is to realize and work as outside line user and the primary call of internal end, or outside line user because do not answer/it is busy in and miss this and take on the telephone, want directly skip exchange when dialing again with the same completely restricted extension user's communication, call the function of completely restricted extension.
Description
Technical field
The invention belongs to IP communication technique field more particularly to group's extension set communication management technologies.
Background technique
Currently, group telephone is widely deployed in enterprise's office facility, the work efficiency of enterprise is greatly improved.
IP PBX is a kind of IP-based firm telephone system.Speech Communication can be integrated into the data network of company by this system completely
In network, so that the unified voice and data network for being distributed in all parts of the world office and employee can be connected by establishing.
IP PBX can provide comprehensive network and voice solution for group user, can satisfy and enterprise is kept to continue
Running and booming comprehensive demand.From complicated Call- Control1 and call center's ability, to integrated voice mail and
Computer/phone is integrated；From caller identification to multiple, multistage automatic operator, to light addition, the shifting of terminal phone
Dynamic and change；From local area network and wide area network (LAN/WAN), to the concatenation ability of Internet.It enables the enterprise to economy, can manage
It is functional that the mode of reason obtains institute.The most excellent characteristic of IP PBX communication system should be its flexibility.It adapts to enterprise operation
Mode.
The scene of present case is, completely restricted extension passes through junction call mobile phone or base (hereinafter referred to as outside line user)
When, the incoming number that outside line user shows is general number.If busy or when do not respond, outside line user needs to seek
The number that him is called before looking for, can only be called by exchange, but because not knowing specific number, after taking the time,
The completely restricted extension for calling him before can not accurately still be called.
Summary of the invention
It is an object of that present invention to provide a kind of extension telephone back calling methods, and the quick callback of outside line user can be made to recently
Dialed its extension.
In order to achieve the above-mentioned object of the invention, a kind of extension telephone back calling method of the invention mainly includes following operation: step
Rapid a: when detecting completely restricted extension by IPPBX junction call outside line user, calling corresponding relationship is stored in database in advance；Step
Rapid b: the call request of outside line Client-initiated, the type of detection IPPBX relaying are received；Step c: it is selected for different types of relaying
Select corresponding dialing pattern.
Preferably, if using analog junction in step a, detect that completely restricted extension passes through outside IPPBX junction call
Line user just will calling corresponding relationship storage into database, wherein calling corresponding relationship refers to: the number of completely restricted extension and outer
The number of line user, and used IPPBX relaying number.
Preferably, step c further comprises: the prompt tone of played pre-recorded, is played by outside line user according to prompt tone
Business button, select call intent；According to the user's choice, got from pre-stored calling corresponding relationship with outside
The number and relaying of line user number the completely restricted extension number of corresponding IPPBX.
Preferably, step c further comprises: deleting the data of calling corresponding relationship；Outside line Client-initiated is called into mesh
Ground corresponding completely restricted extension is set as by dialing pattern, initiate calling.
Preferably, prompt tone operation includes: user by 1 calling to exchange；His number was called before by 2 callings.
Preferably, in step a: if using non-analog relaying, when detecting that outside line user do not answer or busy
Later, by calling corresponding relationship storage into database, wherein calling corresponding relationship refers to: the number of completely restricted extension and outside line
The number of user, and used relaying number.
Preferably, step c includes: when receiving outside line Client-initiated call request, from pre-stored calling pair
The completely restricted extension number of IPPBX corresponding with the number of outside line user and relaying number is got in should being related to；Delete calling pair
It should be related to；Corresponding completely restricted extension by outside line Client-initiated call intent is set as by dialing pattern, initiates calling.
Preferably, non-analog relaying includes: SIP trunk, digital junction, can be docked with a variety of, multiple equipment.
Preferably, it is got from pre-stored corresponding relationship corresponding with the number of outside line user and relaying number
The completely restricted extension number of IPPBX, specifically includes: sending inquiry request to database, is exhaled according to the number of outside line user and this road
Used relaying is made to number, lookup obtains the completely restricted extension number of corresponding IPPBX, original called party number is replaced, and
And this data in database is deleted, if related data is not present in database, former process will be kept, exchange is called.
Preferably, when carrying out that the calling corresponding relationship is stored in advance, using the number of outside line user and relaying number as
Major key, the newest information covering storage old information by the same outside line user of same junction call.
When technical solution provided by the invention can make outside line user call general number, selectively calling to expectation
On the completely restricted extension of calling, work exchange efficiency is improved.
Detailed description of the invention
Fig. 1 is the flow chart of callback extension method in the embodiment of the present invention one；
Fig. 2 is the process sequence chart of callback extension method in the embodiment of the present invention one；
Fig. 3 is the callback extension method flow diagram in the embodiment of the present invention two；
Fig. 4 is the process sequence chart in the embodiment of the present invention two by SIP or digital junction callback extension method；
Fig. 5 is the process sequence chart for passing through analog junction callback extension method in the embodiment of the present invention two.
Specific embodiment
General principles: the present invention stores the corresponding relationship of calling: passing through the out relaying number of relaying, inner part
Machine number and outside line Subscriber Number, outside line user call exchange when, by by using relaying number and outside line user
Number searches the corresponding relationship of storage.If there is no corresponding relationship, former process is kept, exchange is called；It is closed if there is corresponding
System takes out completely restricted extension number, calls the extension set.
Since the present invention is, in view of the presence of a variety of relayings, to have carried out distinguishing design based on IP PBX.Wherein analog junction with
There are certain difference, analog junctions can not detect in the case where being not turned on polarity reversion for the process of SIP trunk and digital junction
Call state.
The invention discloses a kind of extension telephone back calling methods, and two kinds of different callback dialing are arranged whether distinguishing analog junction
Scheme.The calling carried out by analog junction, what IPPBX thought completely restricted extension calling is the general number that junction line is distributed,
Call state is always to have answered, therefore whether no matter outside line user answers, business storage request will be all sent to IPPBX.
In specific example of the invention, illustrated with two inventive embodiments:
Invention example one: this method is used by CDR (historical record of call) data existing for IPPBX itself with outside line
Family number, relaying name are referred to as keyword, get the completely restricted extension for calling outside line user recently, hold in dialing pattern
Line command realizes callback；
Invention example two: the relationship that completely restricted extension calls outside line user is stored by self-defining data library, is receiving outside line user
Call request after, by the relationship stored in database, using outside line Subscriber Number and the relaying used number as crucial
Word gets the completely restricted extension for calling outside line user recently, and call command is executed in dialing pattern, realizes callback.
Specifically in operation, when detecting that relaying (exchange) of the completely restricted extension by the IPPBX call outside line user's
When, if using analog junction, by the corresponding relationship: the number of completely restricted extension and the number of outside line user and institute
The relaying number storage used is into database；When receiving outside line Client-initiated call request, the preparatory record is played
The prompt tone of system, the business button played by outside line user according to prompt tone, with selecting the call intent: exchange either it
The preceding completely restricted extension for calling him；According to the selection of the user, got from pre-stored corresponding relationship with it is described outer
The number and relaying of line user number the completely restricted extension number of corresponding IPPBX, delete the data of this corresponding relationship；It will be described
Corresponding completely restricted extension is set as to outside line Client-initiated call intent by dialing pattern, initiates calling.
In simulations after the prompt tone in scheme, prerecorded: welcoming！Exchange is arrived by 1, by 2 to missing phone.According to power
Benefit requires the prompt tone in 3, and user arrives exchange by 1 calling, calls his number before by 2 callings.This process is irreversible.
Time-out or key errors are more than to be considered as infecctive call three times.
If using digital junction, perhaps SIP trunk is detecting that outside line user do not answer or after being busy, will
The corresponding relationship: database is arrived in the number of completely restricted extension and the number storage of the number of outside line user and used relaying
In；When receiving outside line Client-initiated call request, gets from pre-stored corresponding relationship and used with the outside line
The number and relaying at family number the completely restricted extension number of corresponding IPPBX, delete this corresponding relationship；The outside line user is sent out
Corresponding completely restricted extension is set as to the call intent risen by dialing pattern, initiates calling.
It is above-mentioned got from pre-stored corresponding relationship with the number of the outside line user and relaying number it is corresponding
The completely restricted extension number of IPPBX, specifically includes: inquiry request is sent to the database of IPPBX equipment, according to number of outside line user
The road Ma Hezhe calling used in relaying number, lookup obtain the completely restricted extension number of corresponding IPPBX, to original called party number into
Row replacement, and delete this data in database.If related data is not present in database, former process will be kept, is exhaled
It is exchange.Pre-stored corresponding relationship, it is newest by same using the number of outside line user and relaying number as major key
After the information covering storage old information for calling same outside line user, outside line user callback will be called to dialing his inside recently
On extension set.In view of telephone traffic and memory, 1000 information will be stored up to, beyond the triggering set later according to database
Device deletes 100 oldest information.
The relaying of IPPBX includes analog junction, SIP trunk and digital junction, can be carried out with a variety of, multiple equipment pair
It connects.The calling carried out by analog junction, what IPPBX thought completely restricted extension calling is the general number that junction line is distributed, and is exhaled
Being state is always to have answered, therefore whether no matter outside line user answers, business storage request will be all sent to IPPBX.Delete or
Person disables the corresponding relationship that relaying stores associated deletion.
On outside line Client-initiated call diversion to corresponding completely restricted extension, in IPPBX equipment, receive outside line user's
After request, in fact there is no calling is initiated, processing mode is that setting destination Mobile Station International ISDN Number is the inner part got in dialing pattern
Machine number initiates calling.
The present invention is described in further detail with reference to the accompanying drawings and examples.It can be understood that described at this time
Specific embodiment be used only for explaining the present invention rather than limiting the invention.It also should be noted that for convenience
Description is only illustrated in the relevant part of the present invention in attached drawing and not all process/framework.
Fig. 1 is that flow chart, Fig. 2 of callback extension method in the embodiment of the present invention one are to return in the embodiment of the present invention one
Exhale the process sequence chart of extension method.In conjunction with Fig. 1 and Fig. 2 it is found that one callback scheme of embodiment specifically includes following process:
Step 101:IPPBX completely restricted extension 4005 dials outside line user 057112124545.
Step 102: caller (4005) initiates calling by the relaying of IPPBX, calls outside line Subscriber Number
057112124545。
Step 103: outside line phone ring, the number of caller identification are 051278969687 (general number).
Step 104: outside line user does not answer or just hurries.
Step 105:IPPBX receives outside line user and does not answer information.
Step 106:IPPBX sends called do not answer and gives caller extension set.
Step 107: completely restricted extension is hung up, end of calling.
Step 108:IPPBX included CDR module records call specifying information in detail: (here including calling number
Completely restricted extension number), called number (outside line Subscriber Number), call setup time (format be year-month-day when-point-second),
Call state (busy/no answer/answered/failed), the relaying name used and some other and this programme without
The data of pass are stored in CDR database.It is as shown in the table:
Since the step is the prior art, it is not repeated.
Step 109: outside line user dials exchange 051278969687.
Step 110: outside line user passes through relaying peer450 Incoming.
Step 111: using outside line Subscriber Number and relaying name as the value of keyword called number and the relaying name used, exhaling
Being state is not to have answered, and newest call setup time searches completely restricted extension number, if do not had as querying condition condition
It finds, goes to step 117.
Step 112: after obtaining completely restricted extension number, initiating the calling to the extension set.
Step 113: completely restricted extension ring, caller identification number are 057112124545.
Step 114: completely restricted extension off-hook response, IPPBX send call answering message.
Step 115: establishing the call of completely restricted extension Yu outside line user.
Step 116: double-talk.
Step 117: keeping former process, call exchange, into default destination.
The specific embodiment of the invention two and the difference of specific embodiment one are: independent of can be arbitrarily by IPPBX's
The cdr logging that super keepe is deleted or some other business operation influences, but the database of oneself creation is used, it is used for
The corresponding relationship that storage completely restricted extension number, outside line Subscriber Number and the relaying number used are constituted, does not provide and to delete manually
Interface.Relaying number be defaulted as can not editing mode, than relaying title it is reliable, relaying setting general number be
057198765432.In addition, not stored to call state, directly judged in dialing pattern, reduces depositing for occupancy
Store up space.
Fig. 3 is that callback extension method flow diagram, Fig. 4 in the embodiment of the present invention two are to lead in the embodiment of the present invention two
Cross the process sequence chart of SIP or digital junction callback extension method, Fig. 5 is in the embodiment of the present invention two by simulation
After the process sequence chart of callback extension method.By these figures it is found that two callback scheme of embodiment specifically includes following process
Step:
Step 201: completely restricted extension 1505 dials outside line user 137XXXX4545.
Step 202: outside line user is called by the relaying (exchange) of IPPBX.
Step 203: outside line user's ring, caller identification number are exchange number 057198765432.
Step 204: step is transferred to if judgement uses analog junction by the protocol parameter in dialing pattern
205, step 206 is transferred to if it is other relayings.
Step 205: no matter corresponding relationship call state is inserted into database, being transferred to step 208.Database structure
It is as shown in the table:
Step 206:IPPBX receives the message that outside line user does not answer.
Step 207:IPPBX will not answer (call state be do not answer, be busy, server refusal and calling channel can not
With just will do it data storage) call corresponding relationship (caller extension set, outside line user and relaying number) storage to database
In.
Step 208: since equipment is there are storage cap, after the corresponding relationship stored in the database reaches 1000,
The trigger being arranged in database can delete 100 earliest datas.
The called message that do not answer is sent to caller extension set by step 209:IPPBX.
Step 210: caller extension set is hung up.
Step 211: outside line user dials exchange, by relaying Incoming.
After step 212:IPPBX receives the call request of outside line user, on the road dialing pattern Zhong Duigai, calling is used
Trunk type is judged, if not analog junction, is transferred to step 214.
Step 213: playing alert tones are selected by outside line user user, by 1 calling to exchange, by 2 to calling him recently
Completely restricted extension number, using # key as end key.Key errors be more than three times or key time-out be more than will be regarded three times
For infecctive call, be transferred to step 221, key errors or time-out three times within, repeat step 213.
Step 214: using outside line Subscriber Number and relaying name as the value of keyword called number and the relaying number used,
Database is inquired, due to the case where carrying area code there are outside line user, after simple retrieval does not obtain result, meeting
All data in database are obtained, string matching inquiry is carried out.Corresponding relationship is not found, step 217 is transferred to, is searched
To corresponding relationship, completely restricted extension number is obtained, deletes this corresponding relationship in database.
Step 215: if road calling uses analog junction and user is by 1, being transferred to step 217.
Step 216: the completely restricted extension number obtained is searched in calling, is called, is transferred to step 218.
Step 217: walking former process, call exchange, it will not go into details for process later.
Step 218: the registration phone ring of completely restricted extension.
Step 219: off-hook sends information, establishes calling.
Step 220: double-talk.
Step 221: playing " goodbye " prompt tone, on-hook, end of calling.
Note that above are only presently preferred embodiments of the present invention and institute's application technology principle.Those skilled in the art can manage
Solution, the present invention is not limited to the specific embodiments, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (10)
1. a kind of extension telephone back calling method, which is characterized in that the method includes following operations:
Step a: when detecting completely restricted extension by IPPBX junction call outside line user, calling corresponding relationship is stored to data in advance
In library；
Step b: receiving the outside line Client-initiated call request, detects the type of the IPPBX relaying；
Step c: it is directed to the corresponding dialing pattern of different types of relay selection.
2. back calling method according to claim 1, which is characterized in that in step a, if using analog junction, inspection
The completely restricted extension is measured by outside line user described in IPPBX junction call just by calling corresponding relationship storage to the number
According in library, wherein the calling corresponding relationship refers to: the number of the number of the completely restricted extension and the outside line user, and
Used IPPBX relaying number.
3. back calling method according to claim 2, which is characterized in that in step a: if using non-analog relaying,
When detecting that the outside line user do not answer or after being busy, by calling corresponding relationship storage into the database,
Wherein, the calling corresponding relationship refers to: the number of the number of the completely restricted extension and the outside line user and used
Relaying number.
4. back calling method according to claim 2, which is characterized in that the step c further comprises: played pre-recorded
Prompt tone, the business button that is played by the outside line user according to the prompt tone selects call intent；According to user's
Selection is got corresponding with the number of the outside line user and relaying number from the pre-stored calling corresponding relationship
The completely restricted extension number of IPPBX.
5. back calling method according to claim 4, which is characterized in that the step c further comprises: deleting the calling
The data of corresponding relationship；Corresponding inner part is set by dialing pattern by the outside line Client-initiated call intent
Machine initiates calling.
6. back calling method according to claim 5, which is characterized in that the prompt tone operation includes: that user is arrived by 1 calling
Exchange；His number was called before by 2 callings.
7. back calling method according to claim 3, which is characterized in that the step c includes: to receive the outside line use
Family initiate call request when, got from the pre-stored calling corresponding relationship with the number of the outside line user and
Relaying numbers the completely restricted extension number of corresponding IPPBX；Delete the calling corresponding relationship；The outside line Client-initiated is exhaled
It makes destination be set as corresponding completely restricted extension by dialing pattern, initiates calling.
8. back calling method according to claim 7, which is characterized in that the non-analog relaying includes: SIP trunk, number
Relaying, can be docked with a variety of, multiple equipment.
9. back calling method according to claim 8, which is characterized in that got from pre-stored corresponding relationship and institute
The number and relaying of stating outside line user number the completely restricted extension number of corresponding IPPBX, specifically include: sending to the database
Inquiry request, according to relaying number used in the number of the outside line user and the calling of this road, lookup obtains corresponding IPPBX
Completely restricted extension number, original called party number is replaced, and delete this data in the database, if the number
According to related data is not present in library, former process will be kept, exchange is called.
10. back calling method according to claim 9, which is characterized in that when carrying out that the calling corresponding relationship is stored in advance,
Using the number of the outside line user and relaying number as major key, the newest letter by the same outside line user of same junction call
Breath covering storage old information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811222319.3A CN109246318B (en) | 2018-10-19 | 2018-10-19 | Extension telephone callback method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811222319.3A CN109246318B (en) | 2018-10-19 | 2018-10-19 | Extension telephone callback method |
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| Publication Number | Publication Date |
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| CN109246318A true CN109246318A (en) | 2019-01-18 |
| CN109246318B CN109246318B (en) | 2023-12-12 |
Family
ID=65080688
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|---|---|---|---|
| CN201811222319.3A Active CN109246318B (en) | 2018-10-19 | 2018-10-19 | Extension telephone callback method |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113286045A (en) * | 2021-05-20 | 2021-08-20 | 厦门星纵信息科技有限公司 | Automatic call establishing method for external calling extension, terminal device and storage medium |
| CN115623129A (en) * | 2022-10-20 | 2023-01-17 | 成都旺小宝科技有限公司 | Method for realizing client follow-up by calling out and calling back based on sip network dialing |
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| CN101827176A (en) * | 2010-03-24 | 2010-09-08 | 杭州华三通信技术有限公司 | Method and equipment for a user to call back |
| CN102196101A (en) * | 2010-03-10 | 2011-09-21 | 华为技术有限公司 | Method for calling back extension number and method, equipment and system for searching extension number |
| CN108055415A (en) * | 2017-12-12 | 2018-05-18 | 北京百度网讯科技有限公司 | Call redialing method, device and computer equipment |
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|---|---|---|---|---|
| CN200990638Y (en) * | 2006-09-29 | 2007-12-12 | 王建宁 | Automatic switching system for telephone |
| CN101771760A (en) * | 2008-12-30 | 2010-07-07 | 迈普通信技术股份有限公司 | Automatic extension dial-back method and system |
| CN102196101A (en) * | 2010-03-10 | 2011-09-21 | 华为技术有限公司 | Method for calling back extension number and method, equipment and system for searching extension number |
| CN101827176A (en) * | 2010-03-24 | 2010-09-08 | 杭州华三通信技术有限公司 | Method and equipment for a user to call back |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113286045A (en) * | 2021-05-20 | 2021-08-20 | 厦门星纵信息科技有限公司 | Automatic call establishing method for external calling extension, terminal device and storage medium |
| CN115623129A (en) * | 2022-10-20 | 2023-01-17 | 成都旺小宝科技有限公司 | Method for realizing client follow-up by calling out and calling back based on sip network dialing |
Also Published As
| Publication number | Publication date |
|---|---|
| CN109246318B (en) | 2023-12-12 |
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