CN108282591A - A kind of team collaboration's management method with real voice Advise By Wire - Google Patents
A kind of team collaboration's management method with real voice Advise By Wire Download PDFInfo
- Publication number
- CN108282591A CN108282591A CN201810114581.XA CN201810114581A CN108282591A CN 108282591 A CN108282591 A CN 108282591A CN 201810114581 A CN201810114581 A CN 201810114581A CN 108282591 A CN108282591 A CN 108282591A
- Authority
- CN
- China
- Prior art keywords
- customer service
- team collaboration
- voice
- service system
- prompting
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- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/10—Telephonic communication systems specially adapted for combination with other electrical systems with dictation recording and playback systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/4872—Non-interactive information services
- H04M3/4876—Time announcements
Abstract
A kind of team collaboration's management method with real voice Advise By Wire is based on following hardware system, including client, server end, customer service system and intelligent sound platform, and steps are as follows：S1：Member Users' register account number of team collaboration, and information includes its cell-phone number；S2：Team collaboration Member Users are arbitrary schedule setting reminder time by arbitrary client and are synchronized to server end；S3：The prompting message that team collaboration Member Users are arranged is pushed to the request message queue of customer service system by team collaboration's Tomcat-AdminPortal end；S4：The a piece of news of request message queue is distributed to idle customer service by customer service system；S5：Reminded contents are recorded by sound pick-up outfit into prompting voice or select AI voice messagings as the storage device for reminding voice to be stored in server by customer service system；S6：The timer handler regular check of server overdue prompting recently, and its corresponding prompting recording or AI voice messaging files are uploaded to intelligent sound platform.
Description
Technical field
The present invention relates to information management system fields, are directed to application of the artificial intelligence in office automation.
Background technology
The software that current team collaboration's management method is implemented generally all includes schedule management module, for manage it is personal or
The schedule of person team.Current prompting scheme is mainly mail, client message push, short message etc. now.Wherein mail push
There are real time problems, this is caused by user uses the custom of mailing system and the characteristic of mailbox system；And client message
Push due to prompt time it is short and it is all kinds of notify the characteristics such as various, user to be easy to ignore, and notify that length and content are limited,
It can show a line；As for short message, other than the reason identical with client push message, also also user psychology etc. lack
It falls into, is generally only used as assistant notification mode.Current such software lacks a kind of accessibility height, and user psychology is easy to the human nature received
Change customized message and is sent to mechanism.
In the customer service system of the commercial mobile phone of profession, contact staff's timing voice call can be allowed to notify, such as Vertu
The customer service system of mobile phone, such as navigation system of running quickly are customized generally directed to personal user, and at high price, customer service is of high cost, uncomfortable
It closes team collaboration and manages system.
Invention content
Present invention aim to address the above problems, provide a kind of team collaboration manager with real voice Advise By Wire
Method, especially accessibility are high, and user-friendly, low-cost real voice message is sent to mechanism.
The solution of the present invention is a kind of team collaboration's management method or system with real voice Advise By Wire, based on such as
Lower hardware system, including client, server end, customer service system and intelligent sound platform, the customer service system include that recording is set
It is standby；Team collaboration's management method process includes the following steps：
S1：Member Users' register account number of team collaboration, and information includes its (common) cell-phone number；
S2：Team collaboration Member Users are arbitrary schedule setting reminder time by arbitrary client and are synchronized to server
End；
S3：The prompting message that team collaboration Member Users are arranged is pushed to customer service by team collaboration's Tomcat-AdminPortal end
The request message queue of system；
S4：The a piece of news of request message queue is distributed to idle customer service by customer service system；
S5：Customer service system records reminded contents at reminding voice or select AI voice messagings as carrying by sound pick-up outfit
Voice of waking up is stored in the storage device of server；
S6：The timer handler regular check of server overdue prompting recently, and its corresponding prompting is recorded
Or AI voice messaging files are uploaded to intelligent sound platform；
S7：At the reminder settings moment, the prompting voice informing function calling party provided by intelligent sound platform is common
Cell-phone number plays and reminds recording.
Further, the priority query of the request message queue of customer service system, according to request expiration time sequence.
Further, it is divided into 1 minute between the setting of step S6 timers, described expire recently refers to expiring in 5 minutes.
Further, the cell-phone number that log-on message as defined in step S1 includes is its account in systems.
Advantageous effect：Disclose a kind of team collaboration's management method with real voice Advise By Wire.Especially solve item
Accessibility, friendly and the customizability problem that schedule related announcement is reminded in mesh management provide a kind of low-cost true
People's speech message is sent to mechanism.
Description of the drawings
Fig. 1 is block diagram of the present invention.
Specific implementation mode
Present disclosure is further appreciated that for convenience of those skilled in the art, is described in detail in conjunction with attached drawing.Such as
Shown in Fig. 1, the technical scheme is that：A kind of team collaboration's management method with real voice Advise By Wire, including it is following
Step：S1：Team collaboration's Member Users' register account number, and information includes its (common) cell-phone number；
S2：Team collaboration Member Users are arbitrary schedule setting reminder time by arbitrary client and are synchronized to server
End；
S3：The prompting message that team collaboration Member Users are arranged is pushed to customer service by team collaboration's Tomcat-AdminPortal end
The request message queue of system；
S4：The a piece of news of message queue is distributed to idle customer service by customer service system；
S5：Reminded contents are recorded by sound pick-up outfit and are stored in depositing for server at voice or selection AI voice messagings by customer service
Store up equipment；
S6：The timer handler regular check of server overdue prompting recently, and by its corresponding recording or AI
Voice document is uploaded to intelligent sound platform；
S7：At the reminder settings moment, the verbal announcement function calling party provided by intelligent sound platform often uses mobile phone
Number, it plays and reminds recording.
Priority query when the request message queue of customer service system, according to request expiration time sequence.
It is divided into 1 minute between the setting of step S6 timers, described expire recently refers to expiring in 5 minutes.
The cell-phone number that log-on message includes as defined in step S1 is its account in systems.
Above example does not limit the present invention in any way, every to be made in a manner of equivalent transformation to above example
Other improvement and application, belong to protection scope of the present invention.
Claims (4)
1. a kind of team collaboration's management method with real voice Advise By Wire is based on following hardware system, including client, clothes
Business device end, customer service system and intelligent sound platform, the customer service system include sound pick-up outfit；It is characterized in that team collaboration manager
Method process includes the following steps：
S1：Member Users' register account number of team collaboration, and information includes it（It is common）Cell-phone number；
S2：Team collaboration Member Users are arbitrary schedule setting reminder time by arbitrary client and are synchronized to server end；
S3：The prompting message that team collaboration Member Users are arranged is pushed to customer service system by team collaboration's Tomcat-AdminPortal end
Request message queue；
S4：The a piece of news of request message queue is distributed to idle customer service by customer service system；
S5：Reminded contents are recorded by sound pick-up outfit into prompting voice or select AI voice messagings as reminding language by customer service system
Sound is stored in the storage device of server；
S6：The timer handler regular check of server overdue prompting recently, and by its corresponding prompting recording or AI
Voice messaging file is uploaded to intelligent sound platform；
S7：At the reminder settings moment, the prompting voice informing function calling party provided by intelligent sound platform often uses mobile phone
Number, it plays and reminds recording.
2. management method according to claim 1, it is characterized in that the priority query of the request message queue of customer service system,
According to request expiration time sequence.
3. management method according to claim 1, it is characterized in that be divided into 1 minute between the setting of step S6 timers, it is described
Expire recently refers to expiring in 5 minutes.
4. management method according to claim 1, it is characterized in that the cell-phone number that log-on message includes as defined in step S1 is
Its account in systems.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810114581.XA CN108282591A (en) | 2018-02-06 | 2018-02-06 | A kind of team collaboration's management method with real voice Advise By Wire |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810114581.XA CN108282591A (en) | 2018-02-06 | 2018-02-06 | A kind of team collaboration's management method with real voice Advise By Wire |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108282591A true CN108282591A (en) | 2018-07-13 |
Family
ID=62807723
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810114581.XA Pending CN108282591A (en) | 2018-02-06 | 2018-02-06 | A kind of team collaboration's management method with real voice Advise By Wire |
Country Status (1)
| Country | Link |
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| CN (1) | CN108282591A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1882014A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Subscriber calendar prompting method based on intelligent network |
| CN101232542A (en) * | 2007-01-23 | 2008-07-30 | 乐金电子(中国)研究开发中心有限公司 | Method for mobile terminal to implement voice memorandum function and mobile terminal using the same |
| CN102890540A (en) * | 2011-07-19 | 2013-01-23 | Lg电子株式会社 | Mobile terminal and controlling method thereof |
| CN103229494A (en) * | 2011-05-24 | 2013-07-31 | 株式会社Ntt都科摩 | Service server device, service provision method, and service provision program |
| US20140153703A1 (en) * | 2011-03-01 | 2014-06-05 | Verizon Patent And Licensing Inc. | Contact center call back |
-
2018
- 2018-02-06 CN CN201810114581.XA patent/CN108282591A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1882014A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Subscriber calendar prompting method based on intelligent network |
| CN101232542A (en) * | 2007-01-23 | 2008-07-30 | 乐金电子(中国)研究开发中心有限公司 | Method for mobile terminal to implement voice memorandum function and mobile terminal using the same |
| US20140153703A1 (en) * | 2011-03-01 | 2014-06-05 | Verizon Patent And Licensing Inc. | Contact center call back |
| CN103229494A (en) * | 2011-05-24 | 2013-07-31 | 株式会社Ntt都科摩 | Service server device, service provision method, and service provision program |
| CN102890540A (en) * | 2011-07-19 | 2013-01-23 | Lg电子株式会社 | Mobile terminal and controlling method thereof |
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| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20180713 |
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| RJ01 | Rejection of invention patent application after publication |