CN107480796A - A kind of weak electricity system intelligent Service management platform and its method - Google Patents

A kind of weak electricity system intelligent Service management platform and its method Download PDF

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Publication number
CN107480796A
CN107480796A CN201710811712.5A CN201710811712A CN107480796A CN 107480796 A CN107480796 A CN 107480796A CN 201710811712 A CN201710811712 A CN 201710811712A CN 107480796 A CN107480796 A CN 107480796A
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China
Prior art keywords
module
management
client
maintenance
platform
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Pending
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CN201710811712.5A
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Chinese (zh)
Inventor
江学如
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Anhui Tian'en Mdt Infotech Ltd
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Anhui Tian'en Mdt Infotech Ltd
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Publication date
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Priority to CN201710811712.5A priority Critical patent/CN107480796A/en
Publication of CN107480796A publication Critical patent/CN107480796A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/101—Collaborative creation, e.g. joint development of products or services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/06—Electricity, gas or water supply

Abstract

The invention discloses a kind of weak electricity system intelligent Service management platform and its method, including：Management platform, it is provided with login module, and user logs in management platform in login module, and management platform is used to assist personnel's normal office work in platform；Customer service management module, it is connected with management platform, for customer service management in system；Maintenance Module, it is connected with management platform, information and arrangement maintenance personal's maintenance for receiving device damage；System management module, it is connected with management platform, for management system platform.The present invention is acted on providing supervision in the situation of outer personnel by positioning service for enterprise, and to send work to provide data analysis foundation, it can greatly reduce human cost waste according to work order is distributed nearby, client be added to the maintenance facilitated in subsystem to client.

Description

A kind of weak electricity system intelligent Service management platform and its method
Technical field
The present invention relates to service management technology field, specially a kind of weak electricity system intelligent Service management platform and its side Method.
Background technology
Human society has been subjected to chemurgy, industrialization, information-based stage, across the threshold of intellectualization times, face Emerge in an endless stream, represent " intelligent Service " of every profession and trade service development trend to the various innovation and applications of individual, family, group user Therefore arise at the historic moment.
Problems with the prior art be present：
1. service management platform is used only for some specific industry or company.
2. the working condition in each post that can not be superintended and checked well in service management platform.
Quick and precisely 3. client company can not be serviced.
The content of the invention
It is an object of the invention to provide a kind of weak electricity system intelligent Service management platform and its method, to solve the above-mentioned back of the body The problem of being proposed in scape technology.
To achieve the above object, the present invention provides following technical scheme：
A kind of weak electricity system intelligent Service management platform, including：
Management platform, it is provided with login module, and user logs in management platform in login module, and management platform is used to assist system Personnel's normal office work in system；
Customer service management module, it is connected with management platform, for customer service management in system；
Maintenance Module, it is connected with management platform, information and arrangement maintenance personal for receiving device damage Maintenance；
System management module, it is connected with management platform, for management system platform.
Preferably, the system management module includes：
Basic information module, for function in initialization system, its be provided with system setup module for setting report for repairment single duration, Inspection list duration is set, the scope that goes into operation is set and mailbox parameter configuration；It is provided with advertising management module and is used to safeguard client Advertisement；It is provided with role-security module and is used for role-security in initialization system；It is provided with organizational structure module and is used to add department Structure and system department user；Its correlation for being provided with when log-in protocol module is used to check and understand during client registers registration is wanted Ask and constrain；It is provided with Company Date module and is used to editing and checking Company Date；It is provided with template report module and is used to manage Template report；It is provided with subsystem management module and is used to setting and adding subsystem；
System journal module, information and operation information for personnel's login system in the system of checking；
Personal management module, for viewing track data and the position of all personnel.
Preferably, the customer service management module includes：
Customer management module, for create client's industry, create customer contact, management suggestion box, management report and Expense is safeguarded；
Base module, safeguarded for everyday knowledge storehouse and resource-sharing is provided；
Resource pool management module, for being safeguarded for equipment corresponding to signed client and customer without contract.
Preferably, the Maintenance Module includes：
Complaint management module, for being reported for repairment to equipment fault；
Inspection management module, for checking the state of equipment；
Maintenance of equipment module, for being repaired to faulty equipment.
A kind of weak electricity system intelligent Service management method, comprises the following steps：
S1, carry out the configurations such as plateform system configuration, underlying parameter setting, organizational structure structure and monitoring all personnel Operational circumstances on platform；
S2, to customer resources library management, customer care and supervise related personnel's process of work；
S3, the information of receiving device damage and arrangement maintenance personal's maintenance.
Preferably, S1 is specially：
S11, administrative staff are set in system setup module to report single duration, setting inspection list duration, the scope that goes into operation for repairment and sets Put and mailbox parameter configuration；Administrative staff add advertisement and selection scope of release in advertising management module, are carried out for client Check；Administrative staff add role's operating right in role and initialization system in role-security module；Administrative staff pass through group Knit the personnel of structure module addition sectorial structure and system department user wherein department user for the good authority of respective settings；Custodian The related request that member needs when editing registration in log-in protocol module is with constraining and for checking and understanding during client registers Related request and constraint during registration；Administrative staff edit Company Date in Company Date module and checked simultaneously for client Understand Company Date；Administrative staff upload, delete and checked template report in template report module；Administrative staff are in subsystem Subsystem is set and added in management module, and wherein subsystem is the office system of client company；
S12, administrative staff check that client logs in situation and provides analyze data, checks management platform in system journal module System user logs in situation, checks plateform system user all operational circumstances in systems；
S13, the location data that administrative staff submit in personal management module according to technology end, management platform can check To the track data of all personnel and all personnel current location and online off-line case.
Preferably, S2 is specially：
S21, contact staff in customer management module, create client industry, create customer contact, management suggestion box, Manage report and expense is safeguarded；
S22, administrative staff, technical director, the technical staff shared resource in base module, contact staff is in platform Carry out knowledge base maintenance；
S23, contact staff is contracted in resource pool management module with client company system, including signed client Computer room and signed client's resources bank, the signing is that client company system is added in platform subsystem.
Preferably, S3 is specially：
S31, client submits in complaint management module reports list for repairment to office manager, and office manager is allocated to corresponding industry Business personnel, related follow-up and admissibility are then carried out by business personnel；
S32, technical director carry out checking workflow information in inspection management module, and wherein workflow information includes Point to be sent work, it is to be received, wait to go into operation, handle in, completed, applied hanging up, hang up, cancelled, be returned；
S33, equipment manager are supervised by maintenance of equipment module to all maintenances of equipment, and wherein maintenance of equipment repairs Mode is divided into, self-maintain：The equipment that i.e. technical staff oneself is repaired, equipment manager can only be checked, it is impossible to do other Operation, company's maintenance：The equipment that technical staff submits need to turn company's maintenance, have equipment manager to be responsible for equipment control entirely.
Compared with prior art, the beneficial effects of the invention are as follows：
The present invention provides essence by carry out co-ordination of the processing mode of informationization to personnel in service platform for client Accurate, efficient service, the location data submitted according to technology end, management platform can view all personnel track data and All personnel current location and online off-line case, can accurately supervisory systems personnel.
Brief description of the drawings
Fig. 1 is the structural representation of the present invention；
Fig. 2 is the structural representation of basic information module of the present invention；
Fig. 3 is the structural representation of customer management module of the present invention；
Fig. 4 is the structural representation of resource pool management module of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, rather than whole embodiments.It is based on Embodiment in the present invention, those of ordinary skill in the art are obtained every other under the premise of creative work is not made Embodiment, belong to the scope of protection of the invention.
Embodiment
Fig. 1-4 are referred to, the present invention provides a kind of technical scheme：
A kind of weak electricity system intelligent Service management platform, including：
Management platform, it is provided with login module, and user logs in management platform in login module, and management platform is used to assist system Personnel's normal office work in system；
System management module, it is connected with management platform, and administrative staff are used for management system platform, the system administration mould Block includes：
Basic information module, administrative staff are used for function in initialization system, and wherein basic information module is included with lower module： It is provided with system setup module, and administrative staff fill in system setup module to report single duration, setting inspection list duration for repairment, goes into operation Scope is set and mailbox parameter configuration；It is provided with advertising management module, administrative staff added in advertising management module advertisement and Scope of release is selected, is checked for the client in the range of；It is provided with role-security module, and administrative staff are in role-security mould Role's operating right in initialization system in block；It is provided with organizational structure module, and administrative staff pass through organizational structure module addition portion Door and system department user, the title of department is named by administrative staff when adding department, wherein addition department uses Family is preserved by filling in user name, name, affiliated function, primary role, cell-phone number and remark information and will fill in the information of completion In department；It is provided with log-in protocol module, and administrative staff edit the related request needed during registration in log-in protocol module With constraining and being uploaded to system, related request and constraint during for registration is checked and understood during client registers；It is provided with public affairs Information module is taken charge of, administrative staff edit Company Date in Company Date module and are uploaded to system, are checked simultaneously for client Solve Company Date；It is provided with template report module, and administrative staff upload, delete and checked template report in template report module Accuse；It is provided with subsystem management module, and administrative staff set and added subsystem, wherein subsystem in subsystem management module For the office system of client company；
System journal module, administrative staff check that client logs in situation and provides analyze data, looks into system journal module See that management platform system user logs in situation, checks plateform system user all operational circumstances in systems；
Personal management module, the location data that administrative staff submit in personal management module according to technology end, management are flat Platform can view the track data and all personnel current location and online off-line case of all personnel, and work is sent for technical director Data analysis foundation is provided, can be according to distributing work order nearby.
Customer service management module, it is connected with management platform, for customer service management in system, the customer service management module bag Include：
Customer management module, contact staff create client's industry in customer management module, create customer contact, management Suggestion box, management report and expense are safeguarded, wherein creating client's industry concretely comprises the following steps editor client's film name, create visitor Family contact person, which concretely comprises the following steps, to be created customer contact account and edits the data of customer contact, manages suggestion box specific steps To collect the opinion of user terminal submission and handling submitted opinion, management report concretely comprises the following steps addition report, expense Maintenance concretely comprises the following steps business personnel's account login system, selects customer account management-expense maintenance module, clicks on addition button, enters Enter addition business, select oneself customer name and association business partner, fill in correlative charges, and clearing state is carried out Choose, click on save button, you can successfully add maintenance cost；
Base module, administrative staff, technical director, the technical staff shared resource in base module, contact staff Knowledge base maintenance is carried out in platform；
Resource pool management module, contact staff are contracted in resource pool management module with client company system, wherein Including signed client's computer room and signed client's resources bank, the signing is that client company system is added in platform subsystem.
Maintenance Module, it is connected with management platform, information and arrangement maintenance personal for receiving device damage Maintenance, the Maintenance Module include：
Complaint management module, client submits to report for repairment in complaint management module singly to be divided to office manager, office manager Dispensing corresponds to business personnel, then carries out related follow-up and admissibility by business personnel；
Inspection management module, technical director carry out checking workflow information, wherein workflow in inspection management module Journey information include point to be sent work, it is to be received, wait to go into operation, handle in, completed, applied hanging up, hang up, cancelled, be returned；
Maintenance of equipment module, equipment manager is supervised by maintenance of equipment module to all maintenances of equipment, wherein tieing up Repair maintenance to be divided into, self-maintain：The equipment that i.e. technical staff oneself is repaired, equipment manager can only check, Other operations, company's maintenance can not be done：The equipment that technical staff submits need to turn company's maintenance, have equipment manager to be responsible for setting entirely Standby management.
A kind of weak electricity system intelligent Service management method, comprises the following steps：
S1, carry out the configurations such as plateform system configuration, underlying parameter setting, organizational structure structure and monitoring all personnel Operational circumstances on platform；
S2, to customer resources library management, customer care and supervise related personnel's process of work；
S3, the information of receiving device damage and arrangement maintenance personal's maintenance.
Preferably, S1 is specially：
S11, administrative staff are set in basic information module to report single duration, setting inspection list duration, the scope that goes into operation for repairment and sets Put and mailbox parameter configuration；Administrative staff add advertisement and selection scope of release in advertising management module, are carried out for client Check；Administrative staff add role's operating right in role and initialization system in role-security module；Administrative staff pass through group Knit the personnel of structure module addition sectorial structure and system department user wherein department user for the good authority of respective settings；Custodian The related request that member needs when editing registration in log-in protocol module is with constraining and for checking and understanding during client registers Related request and constraint during registration；Administrative staff edit Company Date in Company Date module and checked simultaneously for client Understand Company Date；Administrative staff upload, delete and checked template report in template report module；Administrative staff are in subsystem Subsystem is set and added in management module, and wherein subsystem is the office system of client company；
S12, administrative staff check that client logs in situation and provides analyze data, checks management platform in system journal module System user logs in situation, checks plateform system user all operational circumstances in systems；
S13, the location data that administrative staff submit in personal management module according to technology end, management platform can check To the track data of all personnel and all personnel current location and online off-line case.
Preferably, S2 is specially：
S21, contact staff in customer management module, create client industry, create customer contact, management suggestion box, Manage report and expense is safeguarded；
S22, administrative staff, technical director, the technical staff shared resource in base module, contact staff is in platform Carry out knowledge base maintenance；
S23, contact staff is contracted in resource pool management module with client company system, including signed client Computer room and signed client's resources bank, the signing is that client company system is added in platform subsystem.
Preferably, S3 is specially：
S31, client submits in complaint management module reports list for repairment to office manager, and office manager is allocated to corresponding industry Business personnel, related follow-up and admissibility are then carried out by business personnel；
S32, technical director carry out checking workflow information in inspection management module, and wherein workflow information includes Point to be sent work, it is to be received, wait to go into operation, handle in, completed, applied hanging up, hang up, cancelled, be returned；
S33, equipment manager are supervised by maintenance of equipment module to all maintenances of equipment, and wherein maintenance of equipment repairs Mode is divided into, self-maintain：The equipment that i.e. technical staff oneself is repaired, equipment manager can only be checked, it is impossible to do other Operation, company's maintenance：The equipment that technical staff submits need to turn company's maintenance, have equipment manager to be responsible for equipment control entirely.
Although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with A variety of changes, modification can be carried out to these embodiments, replace without departing from the principles and spirit of the present invention by understanding And modification, the scope of the present invention is defined by the appended.

Claims (8)

  1. A kind of 1. weak electricity system intelligent Service management platform, it is characterised in that including：
    Management platform, it is provided with login module, and user logs in management platform in login module, and management platform is used to assist in platform Personnel's normal office work；
    Customer service management module, it is connected with management platform, for customer service management in system；
    Maintenance Module, it is connected with management platform, information and arrangement maintenance personal's maintenance for receiving device damage；
    System management module, it is connected with management platform, for management system platform.
  2. A kind of 2. weak electricity system intelligent Service management platform according to claim 1, it is characterised in that：The system administration Module includes：
    Basic information module, for function in initialization system, it reports single duration, setting for repairment provided with system setup module for setting Inspection list duration, the scope that goes into operation is set and mailbox parameter configuration；It is provided with the advertisement that advertising management module is used to safeguard client； It is provided with role-security module and is used for role-security in initialization system；It is provided with organizational structure module be used for add sectorial structure and System department user；It is provided with related request when log-in protocol module is used to check and understand during client registers registration and about Beam；It is provided with Company Date module and is used to editing and checking Company Date；It is used for administrative template report provided with template report module Accuse；It is provided with subsystem management module and is used to setting and adding subsystem；
    System journal module, information and operation information for personnel's login system in the system of checking；
    Personal management module, for viewing track data and the position of all personnel.
  3. A kind of 3. weak electricity system intelligent Service management platform according to claim 1, it is characterised in that：The customer service management Module includes：
    Customer management module, for creating client's industry, creating customer contact, management suggestion box, management report and expense Safeguard；
    Base module, safeguarded for everyday knowledge storehouse and resource-sharing is provided；
    Resource pool management module, for being safeguarded for equipment corresponding to signed client and customer without contract.
  4. A kind of 4. weak electricity system intelligent Service management platform according to claim 1, it is characterised in that：The maintenance of equipment Module includes：
    Complaint management module, for being reported for repairment to equipment fault；
    Inspection management module, for checking the state of equipment；
    Maintenance of equipment module, for being repaired to faulty equipment.
  5. 5. weak electricity system intelligent Service management method described in a kind of claim 1, it is characterised in that comprise the following steps：
    S1, the configurations such as plateform system configuration, underlying parameter setting, organizational structure structure and monitoring all personnel are carried out flat Operational circumstances on platform；
    S2, to customer resources library management, customer care and supervise related personnel's process of work；
    S3, the information of receiving device damage and arrangement maintenance personal's maintenance.
  6. 6. a kind of weak electricity system intelligent Service management method according to claim 5, it is characterised in that S1 is specially：
    S11, administrative staff set in system setup module report for repairment single duration, setting inspection list duration, the scope that goes into operation set and Mailbox parameter configuration；Administrative staff add advertisement and selection scope of release in advertising management module, are checked for client； Administrative staff add role's operating right in role and initialization system in role-security module；Administrative staff pass through organizational structure The personnel that module adds sectorial structure and system department user wherein department user is the good authority of respective settings；Administrative staff are noting The related request that needs is with constraining and during for checking during client registers and understand registration when editing registration in volume protocol module Related request and constraint；Administrative staff edit Company Date in Company Date module and check for client and understand public affairs Take charge of information；Administrative staff upload, delete and checked template report in template report module；Administrative staff are in management subsystem mould Subsystem is set and added in block, and wherein subsystem is the office system of client company；
    S12, administrative staff check that client logs in situation and provides analyze data, checks management platform system in system journal module User logs in situation, checks plateform system user all operational circumstances in systems；
    S13, the location data that administrative staff submit in personal management module according to technology end, management platform can view institute There are the track data and all personnel current location and online off-line case of personnel.
  7. 7. a kind of weak electricity system intelligent Service management method according to claim 5, it is characterised in that S2 is specially：
    S21, contact staff create client's industry, create customer contact, management suggestion box, management in customer management module Report and expense are safeguarded；
    S22, administrative staff, technical director, the technical staff shared resource in base module, contact staff are carried out in platform Knowledge base maintenance；
    S23, contact staff are contracted in resource pool management module with client company system, including signed client's computer room With signed client's resources bank, the signing is that client company system is added in platform subsystem.
  8. 8. a kind of weak electricity system intelligent Service management method according to claim 5, it is characterised in that S3 is specially：
    S31, client submits in complaint management module reports list for repairment to office manager, and office manager is allocated to corresponding business people Member, then carries out related follow-up and admissibility by business personnel；
    S32, technical director carry out checking workflow information in inspection management module, and wherein workflow information includes dividing and treated Send work, it is to be received, wait to go into operation, handle in, completed, applied hanging up, hang up, cancelled, be returned；
    S33, equipment manager are supervised by maintenance of equipment module to all maintenances of equipment, wherein maintenance of equipment maintenance mode It is divided into, self-maintain：The equipment that i.e. technical staff oneself is repaired, equipment manager can only be checked, it is impossible to other operations are done, Company repairs：The equipment that technical staff submits need to turn company's maintenance, have equipment manager to be responsible for equipment control entirely.
CN201710811712.5A 2017-09-11 2017-09-11 A kind of weak electricity system intelligent Service management platform and its method Pending CN107480796A (en)

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