CN107426449A - A kind of phone incoming call processing method and device - Google Patents
A kind of phone incoming call processing method and device Download PDFInfo
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- CN107426449A CN107426449A CN201610347346.8A CN201610347346A CN107426449A CN 107426449 A CN107426449 A CN 107426449A CN 201610347346 A CN201610347346 A CN 201610347346A CN 107426449 A CN107426449 A CN 107426449A
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- user
- exclusive
- banquet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
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Abstract
The invention discloses a kind of phone incoming call processing method and device, methods described to include：Accessing user's phone；If it is determined that for user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, then distributes exclusive attend a banquet and provide the user service；If it is determined that for user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center, then after routing the call to strange land call center, service is provided the user by exclusive attend a banquet.Using scheme of the present invention, it is possible to increase it is exclusive attend a banquet be distributed into power etc..
Description
【Technical field】
The present invention relates to network technology, more particularly to a kind of phone incoming call processing method and device.
【Background technology】
For large enterprise, it will usually set multiple call centers, and for VIP class users, can distribute
It is exclusive to attend a banquet.
Each call center can correspond to an incoming call respectively, be dialed such as 400 numbers, during user's incoming call
Call center's incoming call of corresponding region.
Or some enterprises, in order to improve brand degree, multiple call centers can correspond to same incoming call,
Such as 95 class short codes, region where when dialing incoming call according to user is assigned to nearest call center.
Which kind of either above-mentioned mode, in actual applications, for the exclusive user to attend a banquet be present,
Exclusive situation about attending a banquet can not be assigned to after there is phone incoming call.
In the case of each call center corresponds to an incoming call respectively, it is desirable to which user must dial just
True incoming call, if the call center of user attaching changes, it is necessary to user while change incoming call
Number, such as, Shanghai was only provided with call center in the past, it is new later to set up Beijing call center,
And a part of user Beijing call center is adjusted to from Shanghai call center, then for being adjusted to north
For the user of capital call center, if it dials the incoming call of original Shanghai call center, no
It can be assigned to and belong to the exclusive of Beijing call center and attend a banquet.
In the case of multiple call centers correspond to same incoming call, it is desirable to which user is dialing incoming call number
Correct region is necessarily be in during code, such as, exclusive attend a banquet of user belongs to Beijing call center, uses
Family is gone on business to Shanghai from Beijing, if dialing incoming call in Shanghai, during meeting default allocation calls to Shanghai
The heart, if it is desired to being assigned to Beijing call center, it is also necessary to area code is dialed before 95 numbers, otherwise cannot
It is assigned to and belongs to the exclusive of Beijing call center and attend a banquet.
【The content of the invention】
The invention provides a kind of phone incoming call processing method and device, it is possible to increase the exclusive distribution attended a banquet
Success rate.
Concrete technical scheme is as follows：
A kind of phone incoming call processing method, including：
Accessing user's phone；
If it is determined that for user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, then divides
With exclusive attend a banquet service is provided for the user；
If it is determined that for user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center, then will
Behind call routing to the strange land call center, service is provided for the user by exclusive attend a banquet.
According to one preferred embodiment of the present invention, this method further comprises：
After accessing user's phone, the center that provides information to sends user's identification request, the user's identification
The telephone number of the user is carried in request；
Receive described information provide center return recognition result, if the user exist it is exclusive attend a banquet, institute
State and the exclusive seating stand and the exclusive call center's letter for attending a banquet affiliated are carried in recognition result
Breath.
According to one preferred embodiment of the present invention, it is entrained if the exclusive number of attending a banquet of the user is more than one
Exclusive seating stand is：The exclusive seating stand selected according to pre-defined rule.
According to one preferred embodiment of the present invention, this method further comprises：
Before center is provided to described information and sends the user's identification request, to the phone number of the user
Code is formatted, and the telephone number after the formatting is carried and sent in user's identification request
Center is provided to described information.
According to one preferred embodiment of the present invention, this method further comprises：
If the recognition result is sky, one local idle seating of distribution provides service for the user.
According to one preferred embodiment of the present invention, the local idle seating distributed is most long to attend a banquet free time.
According to one preferred embodiment of the present invention, it is described to route the call to the strange land call center and include：
Obtain the exchanger information of the strange land call center；
According to the exchanger information got, session initiation protocol mode is crossed by the call routing in interior Netcom
To the strange land call center.
A kind of phone incoming call processing unit, including：Distribute module and interconnecting module；
The distribute module, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, and
Exclusive attend a banquet belongs to local call center, then distributes exclusive attend a banquet and provide service for the user；
The interconnecting module, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, but
Exclusive attend a banquet belongs to strange land call center, then the strange land call center is routed the call to, by institute
State exclusive attend a banquet and provide service for the user.
According to one preferred embodiment of the present invention, described device further comprises：
Sending module, user's identification request is sent for after accessing user's phone, providing information to center,
The telephone number of the user is carried in the user's identification request；
Receiving module, the recognition result that center is provided and returned for receiving described information, if the user is present
It is exclusive to attend a banquet, then carried in the recognition result the exclusive seating stand and it is described it is exclusive attend a banquet belonging to
Call center information, the recognition result is sent to the distribute module and the interconnecting module.
According to one preferred embodiment of the present invention, it is entrained if the exclusive number of attending a banquet of the user is more than one
Exclusive seating stand is：The exclusive seating stand selected according to pre-defined rule.
According to one preferred embodiment of the present invention, described device further comprises：
Processing module is formatted, for before providing center to described information and sending user's identification request,
The telephone number of the user is formatted, and
The sending module is used to carry the telephone number after the formatting in user's identification request
It is sent to described information and center is provided.
According to one preferred embodiment of the present invention, the distribute module is further used for,
If the recognition result is sky, one local idle seating of distribution provides service for the user.
According to one preferred embodiment of the present invention, the local idle seating distributed is most long to attend a banquet free time.
According to one preferred embodiment of the present invention, the interconnecting module is used for the friendship for obtaining the strange land call center
Change planes information, and according to the exchanger information got, interior Netcom cross session initiation protocol mode will described in
Call routing is to the strange land call center.
By described above as can be seen that scheme of the present invention is used, after accessing user's phone, if really
Be set to user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, can direct distributing user
Exclusive attend a banquet provide the user service, however, it is determined that for user exist it is exclusive attend a banquet, but exclusive ownership of attending a banquet
In strange land call center, after strange land call center can be routed the call to, by user it is exclusive attend a banquet for
Family provides service, that is, gets through Liao Ge call centers so that the exclusive distribution attended a banquet is no longer dependent on user and dialled
The incoming call that region or user where when making a phone call are dialed, exists in the prior art so as to overcome
The problem of, so improve it is exclusive attend a banquet be distributed into power.
【Brief description of the drawings】
Fig. 1 is the flow chart of phone incoming call processing method embodiment of the present invention.
Fig. 2 is the flow chart of phone incoming call processing method preferred embodiment of the present invention.
Fig. 3 is application mode schematic diagram of the phone incoming call processing method of the present invention in concrete scene.
Fig. 4 is the composition structural representation of phone incoming call processing unit embodiment of the present invention.
【Embodiment】
It is independently of each other between each call center of the prior art, isolates, phone incoming call to mistake
It can only be hung up the telephone behind call center, and dial correct incoming call again, and electricity proposed by the present invention
Talk about in incoming call processing scheme, get through each call center so that the exclusive distribution attended a banquet is no longer dependent on user
The incoming call that region or user where when calling are dialed, so as to improve exclusive point attended a banquet
With success rate.
In order that technical scheme is clearer, clear, develop simultaneously embodiment referring to the drawings,
Scheme of the present invention is described in further detail.
Embodiment one
Fig. 1 be phone incoming call processing method embodiment of the present invention flow chart, as shown in figure 1, including with
Lower specific implementation.
In 11, accessing user's calling.
In 12, however, it is determined that for user exist it is exclusive attend a banquet, and exclusive attend a banquet is belonged in local call
The heart, then exclusive attend a banquet of distributing user provide the user service；If it is determined that for user exist it is exclusive attend a banquet,
But exclusive attend a banquet belongs to strange land call center, then after routing the call to strange land call center, by user
Exclusive attend a banquet provide the user service.
After accessing user calls, user's identification can be carried out according to the telephone number of user, that is, determine to use
Attended a banquet and whether exclusive attend a banquet belongs to local call center etc. with the presence or absence of exclusive at family.The phone number
Code can be phone number or base number etc..
Specifically, center can be provided information to and send user's identification request, wherein carrying the phone of user
Number, and receive information provide center return recognition result, if user exist it is exclusive attend a banquet, identify
As a result the middle exclusive seating stand that can carry user and exclusive affiliated call center information of attending a banquet.
Each call center can correspond to a common information and provide center, information provide center can preserve with
Lower information：Exist the exclusive user to attend a banquet telephone number and it is exclusive attend a banquet between correspondence relationship information,
And each exclusive affiliated call center information of attending a banquet.
After information offer center receives user's identification request, it can determine to use according to the information preserved
The telephone number carried in the identification request of family is attended a banquet with the presence or absence of exclusive, if it is present can be by exclusive seat
Seat information and exclusive affiliated call center information of attending a banquet are carried and returned in recognition result.
As a rule, a telephone number can only correspond to one it is exclusive attend a banquet, but it is some in particular cases,
May also can be correspondingly multiple.Such as Xiao Ming Kai Liaoyijia tourist corporations, while a training company has been opened,
This two company is required to make promoting service on certain website, therefore can register multiple accounts, formulates different
Popularization plan, multiple accounts there is a situation where to distribute to it is different it is exclusive attend a banquet, i.e. a telephone number
Multiple exclusive attend a banquet may be corresponded to.
When the telephone number of user correspond to it is multiple it is exclusive attend a banquet when, i.e. the exclusive number of attending a banquet of user is more than one
When, information provides center and can selected one of corresponding as this phone incoming call according to pre-defined rule
Exclusive attend a banquet.How to carry out selecting to be decided according to the actual requirements, be not restricted, such as, can be according to
Setting rule to user it is each it is exclusive attend a banquet be ranked up and take sequence after be in primary exclusive seat
Seat.
In addition, before user's identification request is sent at the center that provides information to, can also be first to the phone of user
Number is formatted, and is then carried the telephone number after formatting and is sent in user's identification request
Information provides center, to improve the degree of accuracy of recognition result.
The formatting may include：0 is gone to nonlocal phone number, to local base number additional area number etc..
It is sky that if information, which provides the recognition result that center returns, then can determine that exclusive seat is not present in user
Seat.
It can be seen that user's identification result includes following three kinds altogether：
1) exclusive attend a banquet is not present in user；
2) user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center；
3) user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center.
If user attends a banquet in the absence of exclusive, a local idle seating can be distributed and provide the user service, than
Such as, most long attending a banquet of local free time can be distributed and provide the user service, so as to real as much as possible
Load balancing between now respectively attending a banquet.
If user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, can directly distribute use
Exclusive attend a banquet at family provides the user service.
If user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center, can obtain use first
The exchanger information (opensips ip) of the exclusive affiliated strange land call center of attending a banquet at family, afterwards, can
According to the exchanger information got, session initiation protocol (SIP, Session Initiation is crossed in interior Netcom
Protocol) mode routes the call to strange land call center, and then by belonging to the special of strange land call center
Category, which is attended a banquet, provides the user service.
Due to the calling of user is routed into strange land call center by Session Initiation Protocol mode, without by public
Telephone-switching network (PSTN, Public Switched Telephone Network) is transferred, therefore is saved
Long distance telephone fee.
Embodiment two
Based on above-mentioned introduction, Fig. 2 is the flow chart of phone incoming call processing method preferred embodiment of the present invention,
As shown in Fig. 2 including implementation in detail below.
In 21, accessing user's calling.
In 22, the telephone number of user is formatted.
Wherein, the formatting may include：0 is gone to nonlocal phone number, local base number is supplemented
Area code etc..
In 23, the center that provides information to sends user's identification request, wherein carrying the phone of user
Number.
In 24, receive information provides the recognition result that center returns.
Each call center can correspond to a common information and provide center, information provide center can preserve with
Lower information：Exist the exclusive user to attend a banquet telephone number and it is exclusive attend a banquet between correspondence relationship information,
And each exclusive affiliated call center information of attending a banquet.
After information offer center receives user's identification request, it can determine to use according to the information preserved
The telephone number carried in the identification request of family is attended a banquet with the presence or absence of exclusive, if it is present can be by exclusive seat
Seat information and exclusive affiliated call center information of attending a banquet are carried and returned in recognition result, if do not deposited
Can be sky in the recognition result of, return.
In 25, determine that user attends a banquet and exclusive whether attended a banquet with the presence or absence of exclusive according to recognition result
Belong to local call center, if user be not present it is exclusive attend a banquet, perform 26, if user exist it is exclusive
Attend a banquet, and exclusive attend a banquet belongs to local call center, then performs 27, if user exist it is exclusive attend a banquet,
But exclusive attend a banquet belongs to strange land call center, then performs 28.
In 26, one local idle seating of distribution provides the user service.
Most long attending a banquet of local free time can be distributed and provide the user service.
In 27, exclusive attend a banquet of direct distributing user provides the user service.
In 28, after routing the call to strange land call center, carried by exclusive attend a banquet of user for user
For service.
The exchanger information of the exclusive affiliated strange land call center of attending a banquet of user can be obtained first, afterwards,
It can cross Session Initiation Protocol mode in interior Netcom and route the call to strange land and exhale according to the exchanger information got
Center is cried, and then exclusive attend a banquet by belonging to strange land call center provides the user service.
Based on the introduction in embodiment one and embodiment two, Fig. 3 is that phone incoming call processing method of the present invention exists
Application mode schematic diagram in concrete scene.
In order to improve efficiency of operation, certain enterprise carry out business reorganization, by a part of user it is exclusive attend a banquet from
Beijing call center has been adjusted to Shanghai call center, and this certain customers is dialing exhaling for Beijing call center
After entering number, it will be handled according to mode shown in Fig. 3.
As shown in Figure 3：
User dials the incoming call of Beijing call center.
Beijing call center is that user plays welcome words；
Beijing call center determines that user has exclusive customer service and exclusive customer service belongs to Shanghai call center,
Route the call to Shanghai call center；
Exclusive attend a banquet of Shanghai call center distributing user provides the user service；
User and it is exclusive attend a banquet between conversed.
Above is the introduction on the inventive method embodiment, the present invention discloses a kind of phone incoming call
Processing unit, as shown in following examples three.
Embodiment three
Fig. 4 is the composition structural representation of phone incoming call processing unit embodiment of the present invention, as shown in figure 4,
Including：Distribute module 41 and interconnecting module 42.
Distribute module 41, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, and specially
Category, which is attended a banquet, belongs to local call center, then exclusive attend a banquet of distributing user provides the user service.
Interconnecting module 42, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, but specially
Category, which is attended a banquet, belongs to strange land call center, then strange land call center is routed the call to, by the exclusive seat of user
Seat provides the user service.
After accessing user calls, user's identification can be carried out according to the telephone number of user, that is, determine to use
Attended a banquet and whether exclusive attend a banquet belongs to local call center etc. with the presence or absence of exclusive at family.The phone number
Code can be phone number or base number etc..
Correspondingly, can also further comprise in Fig. 4 shown devices：Sending module 43, receiving module 44
With formatting processing module 45.
Sending module 43, user's identification is sent for after accessing user's phone, providing information to center
Request, the telephone number of user is carried in user's identification request.
Receiving module 44, for receive information provide center return recognition result, if user exist it is exclusive
Attend a banquet, then the exclusive seating stand of user and exclusive affiliated calling of attending a banquet can be carried in recognition result
Central information, recognition result is sent to distribute module 41 and interconnecting module 42.
Each call center can correspond to a common information and provide center, information provide center can preserve with
Lower information：Exist the exclusive user to attend a banquet telephone number and it is exclusive attend a banquet between correspondence relationship information,
And each exclusive affiliated call center information of attending a banquet.
Information is provided after center receives the user's identification request from sending module 43, can be according to being protected
The information deposited, the telephone number for determining to carry in user's identification request are attended a banquet with the presence or absence of exclusive, if
In the presence of, then can by exclusive seating stand and it is exclusive attend a banquet belonging to call center information carry identification tie
Receiving module 44 is returned in fruit.
As a rule, a telephone number can only correspond to one it is exclusive attend a banquet, but it is some in particular cases,
May also can be correspondingly multiple.When the telephone number of user correspond to it is multiple it is exclusive attend a banquet when, i.e., user's is exclusive
Number of attending a banquet is more than for the moment, and information provides center and can selected one of those according to pre-defined rule and be used as this
It is exclusive corresponding to phone incoming call to attend a banquet.
In addition, processing module 45 is formatted before center transmission user's identification request is provided information to,
First the telephone number of user can be formatted, then by sending module 43 by the phone number after formatting
Code carries is sent to information offer center in user's identification request, to improve the degree of accuracy of recognition result.
The formatting may include：0 is gone to nonlocal phone number, to local base number additional area number etc..
If information provides the recognition result that center returns and can determine that user is not present for sky, distribute module 41
It is exclusive to attend a banquet.
It can be seen that user's identification result includes following three kinds altogether：
1) exclusive attend a banquet is not present in user；
2) user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center；
3) user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center.
If user attends a banquet in the absence of exclusive, it is user that distribute module 41, which can distribute a local idle seating,
Service is provided, such as, most long attending a banquet of local free time can be distributed and provide the user service.
If user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, distribute module 41
Can exclusive attend a banquet of directly distributing user provide the user service.
If user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center, interconnecting module 42
The exchanger information of the exclusive affiliated strange land call center of attending a banquet of user can be obtained first, afterwards, can root
According to the exchanger information got, cross Session Initiation Protocol mode in interior Netcom and route the call in the calling of strange land
The heart, and then exclusive attend a banquet by belonging to strange land call center provides the user service.
In a word, using scheme of the present invention, Liao Ge call centers are got through so that the exclusive distribution attended a banquet
The incoming call that the region or user being no longer dependent on where when user calls are dialed, so as to overcome
Problems of the prior art, so improve it is exclusive attend a banquet be distributed into power.
Moreover, using scheme of the present invention, the calling of user can be routed to by Session Initiation Protocol mode different
Ground call center, without being transferred by public telephone network, so as to save long distance telephone fee, and break
Only just achievable call forwarding phone can not show forward call to common carrier in original public telephone network
The problem of number.
In addition, for a user, it can be transferred to unaware and belong to the exclusive of strange land call center and attend a banquet,
Any operation is carried out without user, so as to convenient for users.
In several embodiments provided by the present invention, it should be understood that disclosed apparatus and method,
It can realize by another way.For example, device embodiment described above is only schematical,
For example, the division of the unit, only a kind of division of logic function, can have in addition when actually realizing
Dividing mode.
The unit illustrated as separating component can be or may not be it is physically separate, make
It can be for the part that unit is shown or may not be physical location, you can with positioned at a place,
Or it can also be distributed on multiple NEs.Can select according to the actual needs part therein or
Person's whole unit realizes the purpose of this embodiment scheme.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit
In or unit be individually physically present, can also two or more units be integrated in one
In individual unit.Above-mentioned integrated unit can both be realized in the form of hardware, can also be added using hardware
The form of SFU software functional unit is realized.
The above-mentioned integrated unit realized in the form of SFU software functional unit, can be stored in a computer
In read/write memory medium.Above-mentioned SFU software functional unit is stored in a storage medium, including some fingers
Make to cause a computer equipment (can be personal computer, server, or network equipment etc.)
Or processor (processor) performs the part steps of each embodiment methods described of the present invention.It is and foregoing
Storage medium include：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory),
Random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can
With the medium of store program codes.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all at this
Within the spirit and principle of invention, any modification, equivalent substitution and improvements done etc., it should be included in
Within the scope of protection of the invention.
Claims (14)
- A kind of 1. phone incoming call processing method, it is characterised in that including：Accessing user's phone；If it is determined that for user exist it is exclusive attend a banquet, and exclusive attend a banquet belongs to local call center, then divides With exclusive attend a banquet service is provided for the user；If it is determined that for user exist it is exclusive attend a banquet, but exclusive attend a banquet belongs to strange land call center, then will Behind call routing to the strange land call center, service is provided for the user by exclusive attend a banquet.
- 2. according to the method for claim 1, it is characterised in thatThis method further comprises：After accessing user's phone, the center that provides information to sends user's identification request, the user's identification The telephone number of the user is carried in request；Receive described information provide center return recognition result, if the user exist it is exclusive attend a banquet, institute State and the exclusive seating stand and the exclusive call center's letter for attending a banquet affiliated are carried in recognition result Breath.
- 3. according to the method for claim 2, it is characterised in thatIf the exclusive number of attending a banquet of the user is more than one, entrained exclusive seating stand is：According to predetermined The exclusive seating stand that rule is selected.
- 4. according to the method for claim 2, it is characterised in thatThis method further comprises：Before center is provided to described information and sends the user's identification request, to the phone number of the user Code is formatted, and the telephone number after the formatting is carried and sent in user's identification request Center is provided to described information.
- 5. according to the method for claim 2, it is characterised in thatThis method further comprises：If the recognition result is sky, one local idle seating of distribution provides service for the user.
- 6. according to the method for claim 5, it is characterised in that the local idle seating distributed is empty It is most long between idle to attend a banquet.
- 7. according to method according to any one of claims 1 to 6, it is characterised in thatIt is described to route the call to the strange land call center and include：Obtain the exchanger information of the strange land call center；According to the exchanger information got, session initiation protocol mode is crossed by the call routing in interior Netcom To the strange land call center.
- A kind of 8. phone incoming call processing unit, it is characterised in that including：Distribute module and interconnecting module；The distribute module, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, and Exclusive attend a banquet belongs to local call center, then distributes exclusive attend a banquet and provide service for the user；The interconnecting module, for after accessing user's phone, however, it is determined that for user exist it is exclusive attend a banquet, but Exclusive attend a banquet belongs to strange land call center, then the strange land call center is routed the call to, by institute State exclusive attend a banquet and provide service for the user.
- 9. device according to claim 8, it is characterised in that described device further comprises：Sending module, user's identification request is sent for after accessing user's phone, providing information to center, The telephone number of the user is carried in the user's identification request；Receiving module, the recognition result that center is provided and returned for receiving described information, if the user is present It is exclusive to attend a banquet, then carried in the recognition result the exclusive seating stand and it is described it is exclusive attend a banquet belonging to Call center information, the recognition result is sent to the distribute module and the interconnecting module.
- 10. device according to claim 9, it is characterised in thatIf the exclusive number of attending a banquet of the user is more than one, entrained exclusive seating stand is：According to predetermined The exclusive seating stand that rule is selected.
- 11. device according to claim 9, it is characterised in that described device further comprises：Processing module is formatted, for before providing center to described information and sending user's identification request, The telephone number of the user is formatted, andThe sending module is used to carry the telephone number after the formatting in user's identification request It is sent to described information and center is provided.
- 12. device according to claim 9, it is characterised in thatThe distribute module is further used for,If the recognition result is sky, one local idle seating of distribution provides service for the user.
- 13. device according to claim 12, it is characterised in that the local idle seating distributed is Free time is most long to attend a banquet.
- 14. the device according to any one of claim 8~13, it is characterised in thatThe interconnecting module is used to obtaining the exchanger information of the strange land call center, and according to getting Exchanger information, interior Netcom cross session initiation protocol mode by the call routing to the strange land call in The heart.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610347346.8A CN107426449B (en) | 2016-05-24 | 2016-05-24 | Telephone incoming call processing method and device |
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| CN201610347346.8A CN107426449B (en) | 2016-05-24 | 2016-05-24 | Telephone incoming call processing method and device |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111787164A (en) * | 2020-07-16 | 2020-10-16 | 阳光保险集团股份有限公司 | Incoming call prompting method and device, electronic equipment and computer readable medium |
| CN113191849A (en) * | 2021-05-18 | 2021-07-30 | 北京有竹居网络技术有限公司 | System, method, storage medium and electronic device for transferring remote clues |
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| CN107426449B (en) | 2020-09-29 |
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