CN107317718B - A kind of O&M service management and management platform - Google Patents

A kind of O&M service management and management platform Download PDF

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Publication number
CN107317718B
CN107317718B CN201710699558.7A CN201710699558A CN107317718B CN 107317718 B CN107317718 B CN 107317718B CN 201710699558 A CN201710699558 A CN 201710699558A CN 107317718 B CN107317718 B CN 107317718B
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monitored
fault
module
monitored object
failure
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CN107317718A (en
Inventor
韩金丽
王广清
陈欣
陶永安
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Beijing Gas Group Co Ltd
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Beijing Gas Group Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/02Standardisation; Integration
    • H04L41/0213Standardised network management protocols, e.g. simple network management protocol [SNMP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0631Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0631Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
    • H04L41/065Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis involving logical or physical relationship, e.g. grouping and hierarchies
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing data switching networks
    • H04L43/04Processing captured monitoring data, e.g. for logfile generation
    • H04L43/045Processing captured monitoring data, e.g. for logfile generation for graphical visualisation of monitoring data
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing data switching networks
    • H04L43/16Threshold monitoring

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Data Mining & Analysis (AREA)
  • Alarm Systems (AREA)

Abstract

The invention discloses a kind of O&M service management and management platforms, the management method includes state acquiring step, state analysis step, fault alarm step, fault locking step and troubleshooting steps, which includes state acquisition module, state analyzing module, fault alarm module, fault locking module and troubleshooting module.Of the invention effectively realize realizes unification, the monitoring and early warning of concentration, standard, specification to each operation system of gas enterprise, improve the ability and efficiency of operation management, improve Informatization Service level, it is provided for gas enterprise informationization and stablizes, reliably supports and ensure, full and accurate, accurate basis for IT application data is provided for the Informatization Development of gas enterprise, the present invention also has outstanding advantages of good systematicness, advance, opening, practicability, economy, autgmentability, stability and security.

Description

A kind of O&M service management and management platform
Technical field
The present invention relates to O&M service management technology field, specifically for, the present invention is a kind of O&M service management Method and management platform.
Background technology
At present, with the continuous development of gas industry, the information system of gas enterprise also becomes increasingly complex;Although some are fired Gas enterprise establishes relevant monitoring and operation management system, but often device oriented one-sided Decentralization, traditional Way to manage is mainly reflected in the following aspects there are problems.
First, troubleshooting efficiency is low:Since traditional O&M service management mode can not intuitively reflect entire enterprise's letter The operating status of breath system and alarm situation directly result in many places alarm after Single-issue occurs, multi-party the problems such as investigating, and Fully rely on manually investigation, manually report for repairment and manual maintenance, this process waste a large amount of man power and materials, troubleshooting efficiency It is very low;The normal development of combustion gas business is seriously affected.
2nd, troubleshooting response is slow:Traditional operation management method is only just safeguarded after the failure occurs, this The conventional operation management scheme of " knowing aftersensation afterwards " results in the problem of fault alarm excessively lags, so as to extend the exclusion of failure Time has more seriously affected the normal development of combustion gas business.
Therefore, how to improve troubleshooting efficiency, respond in advance to failure, become those skilled in the art urgently The technical issues of solution and the emphasis studied always.
The content of the invention
To solve, troubleshooting efficiency existing for conventional gas enterprise O&M service management is low, troubleshooting response is slow Etc. problems, the present invention innovation propose a kind of O&M service management and management platform, can be realized by the present invention Failure carries out early warning before alarm and failure generation are carried out when occurring, and the present invention effectively guidance management personnel can determine rapidly failure Root simultaneously solves in time, farthest reduces the out of service time of combustion gas business, and the present invention can also pass through comprehensive prison in real time Control is shown as relevant person in charge and provides different views, it is helped to be managed decision-making and O&M support work.
To realize above-mentioned technical purpose, the invention discloses a kind of O&M service management, which is included such as Lower step:
State acquiring step obtains the running state information of each monitored object set in the form of relational matrix;
State analysis step, running state information described in automatic identification judge that current operating conditions are believed according to recognition result Cease whether corresponding monitored object occurs or may break down, and failure occur or it can happen that lower perform event Hinder alarming step;
Fault alarm step, the fault level of failure that automatic decision has occurred or may occur, according to described failure etc. Rank residing for grade sends corresponding warning message;
After warning message generates, fault rootstock is locked using the fault level and relational matrix for fault locking step;
Troubleshooting steps repair the fault rootstock of locking, exclude monitored object and occurred or may occur Failure.
All relevant devices under gas enterprise are carried out unified monitoring, reached by the design based on relational matrix, the present invention The purpose of the information system of gas enterprise is managed on the whole, avoids the problem that Single-issue causes many places alarm, many places investigation, It is effectively improved troubleshooting efficiency;Based on prior early warning mechanism, realize that failure is alarmed before occurring, the present invention solves The problem of troubleshooting response is slow existing for conventional O&M scheme;Therefore, the present invention, which can reach, avoids combustion gas business because of failure And interrupt, protect the purpose normally carried out of combustion gas business.
Further, in the state analysis step, including the current operating conditions information to the object that is monitored and go through The step of history running state information is identified, by the first identification of current operating conditions information generation for identifying monitored object As a result, by identifying that the history run status information of monitored object generates the second recognition result;It is tied by the described first identification Fruit judges whether monitored object breaks down, and by first recognition result and the second recognition result, prediction is monitored jointly Whether object may break down.
Based on above-mentioned improved technical solution, the present invention can more accurately judge the state of monitored object, realize Effective early warning to the object that is monitored, so as to ensure the normal development of combustion gas business.
Further, which further includes relation construction step;
The relation construction step before state acquiring step, passes through the side of analytic hierarchy process (AHP) and/or method of expertise All monitored objects are divided into the element connected each other by formula, according to the membership between levels between element time and same The dependence between element builds the relational matrix to level two-by-two.
Based on above-mentioned improved technical solution, the present invention can it is more scientific, objective stroke reasonably is carried out to monitored object Point, the global administration to the object that is monitored not only is realized, but also sufficient preparation has been done for the positioning of fault rootstock, it improves The efficiency of troubleshooting of the present invention.
Further, in the relation construction step, the classification of monitored object is identified, according to monitored object Classification determines its monitor mode, and the monitor mode includes cycle monitoring and real time monitoring.
Mode based on classification monitoring, the present invention can be effectively reduced on the basis of quality monitoring is ensured to platform resource Occupancy, resource input is reduced on the basis of O&M service function of the present invention is realized, thus greatly cost-effective.
Further, in the state acquiring step, to the quilt for failure occurring and its monitor mode is cycle monitoring The monitor mode of this object that is monitored is adjusted to monitor in real time by monitored object.
Based on above-mentioned improved technical solution, the monitored object that the present invention can more targetedly to easily breaking down Key monitoring is carried out, so as to more effectively improve the pre-alerting ability of the present invention and alert capability.
To realize above-mentioned technical purpose, the invention also discloses a kind of O&M service management platform, the management platform bags Include state acquisition module, state analyzing module, fault alarm module, fault locking module and troubleshooting module;
The state acquisition module, for obtaining the operation shape of each monitored object set in the form of relational matrix State information;
The state analyzing module for running state information described in automatic identification, judges current fortune according to recognition result Whether the corresponding monitored object of row status information occurs or may break down, and failure occur or it can happen that Send a notice fault alarm module;
The fault alarm module, the fault level of failure that has occurred for automatic decision or may occur, according to institute It states rank residing for fault level and sends corresponding warning message;
The fault locking module, for utilizing the fault level and relational matrix locking event after warning message generates Hinder root;
The troubleshooting module, repaired for the fault rootstock to locking, exclude monitored object occurred or The failure that may occur.
All relevant devices under gas enterprise are carried out unified monitoring, reached by the design based on relational matrix, the present invention The purpose of the information system of gas enterprise is managed on the whole, avoids the problem that Single-issue causes many places alarm, many places investigation, It is effectively improved troubleshooting efficiency;Based on prior early warning mechanism, realize that failure is alarmed before occurring, the present invention solves The problem of troubleshooting response is slow existing for conventional O&M scheme;Therefore, the present invention, which can reach, avoids combustion gas business because of failure And interrupt, protect the purpose normally carried out of combustion gas business.
Further, the state analyzing module includes the first analytic unit and the second analytic unit;
First analytic unit is identified for the current operating conditions information to the object that is monitored, passes through identification The current operating conditions information of monitored object generates the first recognition result, judges monitored pair by first recognition result As if it no breaks down;
Second analytic unit is identified for the history run status information to the object that is monitored, passes through identification The history run status information of monitored object generates the second recognition result, is tied by first recognition result and the second identification Whether the monitored object of prediction may break down fruit jointly.
Based on above-mentioned improved technical solution, the present invention can more accurately judge the state of monitored object, realize Effective early warning to the object that is monitored, so as to ensure the normal development of combustion gas business.
Further, which further includes relation structure module;
The relation builds module, for passing through analytic hierarchy process (AHP) and/or method of expertise before state acquiring step Mode all monitored objects are divided into the element connected each other, according to the membership between levels between element time and The dependence between element builds the relational matrix to same level two-by-two.
Based on above-mentioned improved technical solution, the present invention can it is more scientific, objective stroke reasonably is carried out to monitored object Point, the global administration to the object that is monitored not only is realized, but also sufficient preparation has been done for the positioning of fault rootstock, it improves The efficiency of troubleshooting of the present invention.
Further, the relation structure module includes monitor mode determination unit;
The monitor mode determination unit, for identifying the classification of monitored object, according to the classification of monitored object Determine its monitor mode, the monitor mode includes cycle monitoring and real time monitoring.
Mode based on classification monitoring, the present invention can be effectively reduced on the basis of quality monitoring is ensured to platform resource Occupancy, resource input is reduced on the basis of O&M service function of the present invention is realized, thus greatly cost-effective.
Further, the state acquisition module includes monitor mode adjustment unit, to failure and its monitoring side occurred Formula is the monitored object of cycle monitoring, and monitor mode adjustment unit is used to the monitor mode of this object that is monitored being adjusted to real When monitor.
Based on above-mentioned improved technical solution, the monitored object that the present invention can more targetedly to easily breaking down Key monitoring is carried out, so as to be effectively improved the early warning of the present invention and alert capability.
Beneficial effects of the present invention are:It is of the invention effectively realize each operation system of gas enterprise is realized it is unified, concentrate, The monitoring and early warning of standard, specification improve the ability and efficiency of operation management, improve Informatization Service level, are combustion gas IT application in enterprises, which provides, stablizes, reliably supports and ensure, full and accurate, accurate information is provided for the Informatization Development of gas enterprise Change basic data.The present invention also has good systematicness, advance, opening, practicability, economy, autgmentability, stability And outstanding advantages of security.
The present invention can both enrich non-traffic functional requirement during exploitation new business system, make development teams in system design Stage needs the monitor control index paid close attention to be embedded into application system the later O&M stage, plays the role of preventing in advance;Again may be used To increase the monitoring function of index during the old system reform, play and supplement perfect effect afterwards;Meanwhile the present invention for Operation management team fully and effectively disposes and configures all kinds of O&M monitoring management instruments and also functions to effective directive function.
Description of the drawings
Fig. 1 is O&M service management flow diagram of the present invention.
Fig. 2 is O&M service management platform structure diagram of the present invention.
Specific embodiment
Detailed explanation and illustration is carried out to the present invention with reference to Figure of description.
Embodiment one:
As shown in Figure 1, the invention discloses a kind of O&M service management, which specifically includes following step Suddenly.
Relation construction step, will by way of analytic hierarchy process (AHP) and/or method of expertise before state acquiring step All monitored objects are divided into the element connected each other, according to the membership between levels between element time and same level Dependence structure relational matrix between element two-by-two.The present embodiment is illustrated by taking analytic hierarchy process (AHP) (AHP) as an example: By analytic hierarchy process (AHP) by network, host, middleware, database, using etc. monitored object be divided into each member connected each other Element, the data granularity of each element is depending on business needs and actual environment, afterwards according to maintenance personnel and technical staff Experience is more effectively combined these elements, according in the membership between levels time and same level The dependence between element is quantitatively described two-by-two, constructs a relational matrix, finally by institute in all levels There is the mode that element calculates relative weighting always to be sorted.The present embodiment is illustrated by taking four levels as an example:Divide from top to bottom It is not application service layer, system resource layer, web services layer and infrastructure layer, covers application system, database, centre comprehensively Part, server, storage, network and building environment every field, it is ensured that when there is risk hidden danger in any one field, operation maintenance personnel Can actively, discovery, early warning, analysis and disposal in time, risk control in original state, it is ensured that combustion gas business continuity Property.Business process class, business datum class can be divided into application service level, daily automatically process operation class and daily record, report Literary class, error message class can reflect service application running state of a process in real time.Wherein business process class index includes business Service condition, the resource consumption situation of function queue;When business datum class index includes business event number, business average response Between, online user number;Include error message in service message quantity, business diary etc. with business associated documents class index. System resource level can be divided into class database, four major classes of middleware, operating system class and storage.The wherein index of class database It can reflect operating status, the operating status of example, session number, the operating status of monitor of server respectively.Middleware class According to different use characteristics, such as business middleware, message-oriented middleware, tri- kinds of TOMCAT, Weblogic and IIS is subdivided into. Operating system class can be divided into tri- kinds of Windows, Linux and Unix according to use environment, objectively respond various mainstream operation systems The operating status of system.Storage system class can be divided into optical fiber switch, optical fiber switch port, storage system and fiber link, visitor See reflection storage system operation conditions end to end.The place of network or safety equipment can be divided into according to management characteristic in network level The different dimensions such as reason device, memory, fan, temperature, power supply, system, device port, operation agreement objectively respond the fortune of network environment Market condition and running quality.Electricity, UPS, air-conditioning etc. can be divided into according to management equipment species in computer room infrastructure level, instead The service condition and running quality of film projector foundations Infrastructure.It is compiled by the data acquisition interface of standardization, Classifying Sum And association analysis, information-based unified O&M monitoring management is carried out, realizes incident management, performance management, alarm management, failure point Analyse equivalent risk disposal function.The day-to-day supervision of operation management work and timely prompting function can also be improved simultaneously.In order to promote to supervise Control index is effectively landed, and is given full play to monitoring and early warning effect, need to be developed and actively coordinate with O&M team, around successive optimization and complete Kind index system is carried out the work, from five index combing, setup measures, index weights calculating, index evaluation, Establishing ranks Section forms the Closed loop operation process of Continuous optimization.Exploitation and O&M team are needed according to business characteristic and system situation, with reference to reality Border maintenance work needs, and method of expertise may be employed, chosen in a manner of questionnaire corresponding monitor control index formed it is specific Monitor control index collection, i.e., the set of all monitored objects.
In relation construction step, further include:Identify the classification of monitored object, it is true according to the classification of monitored object Its fixed monitor mode, in the present embodiment, monitor mode include cycle monitoring and real time monitoring, for example, can to server into Row real time monitoring carries out cycle monitoring etc. to memory.
When it is implemented, the present invention is using the Simple Network Management Protocol based on ICP/IP protocol, (SNMP, full name are Simple Network Management Protocol) information-based monitoring is carried out, by using the agency being embedded into equipment Software comes the collection network communication information and the statistics in relation to equipment, agent software constantly collection of statistical data, and this A little data are recorded in management information bank (MIB).Wherein, specifically monitored object may include computer room, combustion gas network, service It is at least one in device, memory, database, intermediary element, application system;For example, EAM equipment management information systems, goods and materials pipe Reason system, Subscriber Management System, third party's paying platform, user's development management system, call platform, financial bank-enterprise interconnection system At least one system in the operation systems such as system, cooperating management platform, Human Resource Management System, portal website of group;Compare again Such as, the access layer of operating charges website and convergence-level equipment, link, the network equipment;For another example, existing information central machine room monitors Integrated, monitoring of the building environment including power supply, air-conditioning, video monitoring, gate inhibition, ambient temperature and humidity etc. etc. of management software;Again For example, the hardware resource of server and network, performance, bandwidth, port, process, service etc..And the present invention passes through opening relationships square The means such as battle array eliminate difference, the difference of data acquisition means, the difference of management software between management object, to various different numbers According to source realize unified management, unified standard, be uniformly processed, uniformly show, unification user logs in and unified rights control, from And one is realized through entire information system overall process and realizes standardization, automation, intelligentized informatizational resource The monitoring management of big O&M.
State acquiring step obtains the running state information of each monitored object set in the form of relational matrix; In state acquiring step, to the monitored object for failure occurring and its monitor mode is cycle monitoring, by this monitored pair The monitor mode of elephant is adjusted to monitor in real time, but if this monitored object breaks down again within a certain period of time, Ke Yikao Worry, which is taken, replaces the measures such as element, repeats to avoid failure, causes running efficiency of system low, after replacing new element, monitoring Initial monitor mode may be employed in mode, for example, cycle monitoring.
State analysis step, automatic identification running state information judge current operating conditions information pair according to recognition result Whether the monitored object answered occurs or may break down, and in failure generation or it can happen that lower execution failure report Alert step;Specifically, in the present embodiment, in state analysis step, believe including the current operating conditions to the object that is monitored Breath and history run status information the step of being identified, by the current operating conditions information generation for identifying monitored object One recognition result generates the second recognition result by the history run status information for identifying monitored object;Pass through the first identification As a result judge whether monitored object breaks down, monitored pair is predicted jointly by the first recognition result and the second recognition result As if it no may break down.Wherein, specific failure can include network failure, server failure, information system failure etc..
Fault alarm step, the fault level of failure that automatic decision has occurred or may occur, according to fault level institute Department level does not send corresponding warning message;Division for fault level, the mode of threshold value measurement can be used in the present invention, by threshold value It is divided into three kinds of baseline threshold, concern threshold value and alarm threshold;The setting of threshold value can follow " baseline threshold<Pay close attention to threshold value<Alert threshold The principle of value ";The initial setting up of threshold value can according to the operation characteristic of system, depending on maintenance team's technical staff's experience, In actual use, situation can be monitored according to index to be adjusted.For example, when a certain threshold value of certain object that is monitored reaches pass When noting threshold value, then it is believed that it may break down;When a certain threshold value of certain object that is monitored reaches alarm threshold, then can recognize Failure is had occurred and that for it.Wherein, specific warning message can include buzzing warning message, network alarming information, phone report Alert information etc.;For example, when combustion gas charging terminal breaks down, failure can be first shown on terminating flat;When server is sent out , can be by network alarm during raw failure, such as send alarm mail and to administrator or send buzzing alarming to administrator etc.; The present invention can also carry out alerting service of the modes such as network, phone etc..
After warning message generates, fault rootstock is locked using fault level and relational matrix for fault locking step;Specifically Ground determines to cause the target zone of currently monitored object outages, according to relation square in the target zone according to fault level Battle array locks be out of order root or fault rootstock scope, so as to reduce the lookup time of fault rootstock, improves troubleshooting efficiency.
Troubleshooting steps repair the fault rootstock of locking, exclude monitored object and occurred or may occur Failure.If when it is implemented, can fix a breakdown in a manner that management platform is repaired automatically, automatic reparation work is carried out Make;If it is not, notify that corresponding administrative staff are repaired manually.
Embodiment two:
As shown in Fig. 2, the present embodiment has identical inventive concept with embodiment one, one disclosed in embodiment one is corresponded to Kind operating service management method, present embodiment discloses a kind of O&M service management platform, which includes relation and builds Module, state acquisition module, state analyzing module, fault alarm module, fault locking module and troubleshooting module, it is specific interior Hold as follows.
Relation builds module, for passing through the side of analytic hierarchy process (AHP) and/or method of expertise before state acquiring step All monitored objects are divided into the element connected each other by formula, according to the membership between levels between element time and same The level dependence structure relational matrix between element two-by-two.In the present embodiment, it is true that relation structure module includes monitor mode Order member.In specific building process reference implementation example one described in content.
Monitor mode determination unit for identifying the classification of monitored object, is determined according to the classification of monitored object Its monitor mode, monitor mode include cycle monitoring and real time monitoring.
State acquisition module, for obtaining the operating status of each monitored object set in the form of relational matrix letter Breath;In the present embodiment, state acquisition module includes monitor mode adjustment unit, is the cycle to failure and its monitor mode occurred The monitored object of monitoring, monitor mode adjustment unit are used to be adjusted to monitor in real time by the monitor mode of this object that is monitored.
State analyzing module for automatic identification running state information, judges that current operating conditions are believed according to recognition result Cease whether corresponding monitored object occurs or may break down, and in failure generation or it can happen that the event that sends a notice Hinder alarm module;In the present embodiment, state analyzing module includes the first analytic unit and the second analytic unit.
First analytic unit is identified for the current operating conditions information to the object that is monitored, is supervised by identification The current operating conditions information for controlling object generates the first recognition result, judges whether monitored object is sent out by the first recognition result Raw failure.
Second analytic unit is identified for the history run status information to the object that is monitored, is supervised by identification The history run status information for controlling object generates the second recognition result, jointly pre- by the first recognition result and the second recognition result Survey whether monitored object may break down.
Fault alarm module, the fault level of failure that has occurred for automatic decision or may occur, according to failure etc. Rank residing for grade sends corresponding warning message.
Fault locking module, for utilizing fault level and relational matrix locking fault rootstock after warning message generates.
Troubleshooting module is repaired for the fault rootstock to locking, excludes monitored object and occurred or may The failure of generation.
On the basis of the present invention, malfunction coefficient module can be developed, for showing failure relevant information, for example, failure phase Closing information may include the information such as element, failure code, the corresponding solution of failure, the corresponding contact person of failure of failure.Tool When body is implemented, if finding failure forefathers in management platform to find failure, failure declarer passes through the aobvious of malfunction coefficient module Show information, fault solution information can be directly acquired, troubleshooting people can also be directly contacted, so as to acceleration disturbance Processing time accelerates the operation of information system, and fault alarm module can verify the failure that failure declarer sends and declare information, It and alarms after verification passes through so that fault management personnel can have found failure in time, solve in time.
On the basis of the present invention, fault statistics module can be also developed, for generating classification display letter according to fault message Breath, such as failure department information, failure post information, fault handling information, fault occurrence frequency information etc..By believing failure Breath carries out sorting-out in statistics, can grasp the operating condition of system in time, the operating element in system is grasped, convenient for tieing up in time Repair more exchange device.By providing global resource statistical report form and O&M analytical statement, from each side, all angles reflection information Change the development condition of maintenance work, the configuration of personnel, performance situation, be maintenance work quality evaluation, operation maintenance personnel performance appraisal And next stage O&M tissue improves and optimization provides scientific basis.
The real time monitoring when present invention can realize small to combustion gas information system progress 7*24, is monitoring in information system Object when breaking down and alarm, and fault rootstock can be quickly found according to the present invention, to be solved in time, maximum journey Degree reduces the break period of Informatization Service, and can carry out comprehensive real-time monitoring on the basis of the present invention and show, is information Change operation management layer, support team provide different views, it is helped to be managed decision-making and O&M service support work.
The present invention has effectively played the forewarning function of O&M service management, effectively improves all kinds of O&M monitor control indexes Coverage rate and complete rate.In management layer, The present invention reduces administrative staff to spend in understanding complexity, cumbersome information system frame Time on structure and technical detail, and have more times in decision-making;And it is supervised from service definition, Service level management, service Control, the angle of Service Diagnostic, the present invention realize the alarm of information system real-time and precise, effectively reduce and reduce the overall number of alarm, Make administrative staff at any time dynamic knowledge information system operation health condition, so as to both meet enterprise requirements service level, really Protect optimal service system running state, and the service operation of Auxiliary support gas enterprise and information-based decision-making.
In addition, term " first ", " second " are only used for description purpose, and it is not intended that instruction or hint relative importance Or the implicit quantity for indicating indicated technical characteristic.Define " first " as a result, the feature of " second " can be expressed or Implicitly include at least one this feature.In the description of the present invention, " multiple " are meant that at least two, such as two, three It is a etc., unless otherwise specifically defined.
In the description of this specification, reference term " the present embodiment ", " one embodiment ", " some embodiments ", " show The description of example ", " specific example " or " some examples " etc. mean to combine the specific features of the embodiment or example description, structure, Material or feature are contained at least one embodiment of the present invention or example.In the present specification, above-mentioned term is shown The statement of meaning property is necessarily directed to identical embodiment or example.Moreover, specific features, structure, material or the spy of description Point may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, Those skilled in the art can be by the different embodiments described in this specification or example and different embodiments or exemplary Feature is combined and combines.
Flow chart and block diagram in attached drawing show the in the cards of the platform of multiple case study on implementation according to the present invention Architectural framework, function and operation.In this regard, each box in flow chart or block diagram can represent module, a program segment Or a part for code, a part for the module, program segment or code are used to implement defined logic comprising one or more The executable instruction of function.It should also be noted that at some as in the realization replaced, the function that is marked in box can also be with Occur different from the order marked in attached drawing.For example, two continuous boxes can essentially perform substantially in parallel, they Sometimes can also perform in the opposite order, this is depending on involved function.It is also noted that block diagram and/or flow chart In each box and the box in block diagram and/or flow chart combination, can use perform as defined in functions or operations it is special Hardware based system is realized or can realized with the combination of specialized hardware and computer instruction.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention Any modification, equivalent substitution and simple modifications for being made in content etc., should all be included in the protection scope of the present invention.

Claims (8)

1. a kind of O&M service management, it is characterised in that:The management method includes the following steps:
All monitored objects before state acquiring step, are divided into mutually by relation construction step by analytic hierarchy process (AHP) The element of contact, according to the dependence between the membership between levels between element time and same level two-by-two element into Row quantitative description, constructs relational matrix;Wherein, the object that is monitored includes network, host, middleware, database and application, respectively Level where element is application service layer, system resource layer, web services layer and infrastructure layer respectively from top to bottom;
State acquiring step obtains the running state information of each monitored object set in the form of relational matrix;
State analysis step, running state information described in automatic identification judge current operating conditions information pair according to recognition result Whether the monitored object answered occurs or may break down, and in failure generation or it can happen that lower execution failure report Alert step;
Fault alarm step, the fault level of failure that automatic decision has occurred or may occur, according to the fault level institute Department level does not send corresponding warning message;
Fault locking step after warning message generates, determines to cause the target of currently monitored object outages according to fault level Scope locks be out of order root or fault rootstock scope in the target zone according to relational matrix;
Troubleshooting steps repair the fault rootstock of locking, exclude the event that monitored object has occurred or may occur Barrier.
2. O&M service management according to claim 1, it is characterised in that:In the state analysis step, bag The step of current operating conditions information and history run status information of the object that is monitored are identified is included, is supervised by identification The current operating conditions information for controlling object generates the first recognition result, by the history run status information for identifying monitored object Generate the second recognition result;Judge whether monitored object breaks down by first recognition result, pass through described first Whether the monitored object of prediction may break down jointly for recognition result and the second recognition result.
3. O&M service management according to claim 2, it is characterised in that:In the relation construction step, know Do not go out the classification of monitored object, its monitor mode is determined according to the classification of monitored object, the monitor mode includes the cycle Monitoring and real time monitoring.
4. O&M service management according to claim 3, it is characterised in that:It is right in the state acquiring step Failure occurred and its monitor mode is the monitored object of cycle monitoring, the monitor mode of this object that is monitored is adjusted to real When monitor.
5. a kind of O&M service management platform, it is characterised in that:The management platform includes relation structure module, state obtains mould Block, state analyzing module, fault alarm module, fault locking module and troubleshooting module;
Relation builds module, for before state acquiring step, being divided into all monitored objects by analytic hierarchy process (AHP) The element connected each other is closed according to the dependence between the membership between levels between element time and same level two-by-two element System is quantitatively described, and constructs relational matrix;Wherein, the object that is monitored includes network, host, middleware, database and answers With level where each element is application service layer, system resource layer, web services layer and infrastructure layer respectively from top to bottom;
The state acquisition module, for obtaining the operating status of each monitored object set in the form of relational matrix letter Breath;
The state analyzing module for running state information described in automatic identification, judges current operation shape according to recognition result Whether the corresponding monitored object of state information occurs or may break down, and in failure generation or it can happen that lower logical Know fault alarm module;
The fault alarm module, the fault level of failure that has occurred for automatic decision or may occur, according to described therefore Rank residing for barrier grade sends corresponding warning message;
The fault locking module, for determining to cause the object event that is currently monitored according to fault level after warning message generates The target zone of barrier locks be out of order root or fault rootstock scope in the target zone according to relational matrix;
The troubleshooting module is repaired for the fault rootstock to locking, excludes monitored object and occurred or may The failure of generation.
6. O&M service management platform according to claim 5, it is characterised in that:The state analyzing module includes first Analytic unit and the second analytic unit;
First analytic unit is identified for the current operating conditions information to the object that is monitored, is supervised by identification The current operating conditions information for controlling object generates the first recognition result, judges that monitored object is by first recognition result It is no to break down;
Second analytic unit is identified for the history run status information to the object that is monitored, is supervised by identification The history run status information for controlling object generates the second recognition result, is total to by first recognition result and the second recognition result Whether may break down with the monitored object of prediction.
7. O&M service management platform according to claim 6, it is characterised in that:The relation structure module includes monitoring Mode determination unit;
The monitor mode determination unit for identifying the classification of monitored object, is determined according to the classification of monitored object Its monitor mode, the monitor mode include cycle monitoring and real time monitoring.
8. O&M service management platform according to claim 7, it is characterised in that:The state acquisition module includes monitoring Mode adjustment unit, to the monitored object for failure occurring and its monitor mode is cycle monitoring, monitor mode adjustment unit For the monitor mode of this object that is monitored to be adjusted to monitor in real time.
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