CN106549794A - A kind of mass monitoring system of OTT business, apparatus and method - Google Patents
A kind of mass monitoring system of OTT business, apparatus and method Download PDFInfo
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Abstract
The embodiment of the invention discloses a kind of mass monitoring system of OTT business, apparatus and method, the system includes：Data acquisition and pretreatment unit and quality management platform；Wherein, the data acquisition and pretreatment unit, for gathering first kind data, Second Type data and the 3rd categorical data；Wherein, the first kind data characterization plays the broadcast event of application；The Second Type data include network data；3rd categorical data characterizes terminal operating situation information；Pretreatment is carried out to the Second Type data and the 3rd categorical data according to the first kind data, by process after at least part of Second Type data and the 3rd categorical data send to the quality management platform；The quality management platform, for analyzing at least part of Second Type data and the 3rd categorical data after the process, acquisition includes the quality analysis results of OTT business.
Description
Technical Field
The invention relates to a service quality monitoring technology, in particular to a system, a device and a method for monitoring The quality of an Over The Top (OTT) service based on The Internet.
Background
OTT tv provides live tv or video services over the open internet. Due to the fact that Internet protocols (IP, Internet Protocol) have the factors of uneven bandwidth, large delay, instability, etc., the OTTOTT often has the problem of unsmooth picture in the playing process, and user experience is affected. How to ensure the transmission quality of streaming media and make the end user obtain a good quality experience of audio/video services becomes a problem that cannot be ignored. In order to ensure user experience, the quality of streaming media of a terminal needs to be monitored, problems are found in advance, faults are eliminated quickly, timely improvement is facilitated, and the service quality is improved.
The OTT Service Quality monitoring includes monitoring Of OTT Service Quality Of Service (QoS) and OTT Service Quality Of Experience (QoE). The main problems affecting the QoE in the OTT service QoS index parameter are the number of buffering times (i.e. calories) and the buffering duration.
In the prior art, for monitoring the OTT service quality, data is obtained by capturing packets at a network layer, and then the obtained data is analyzed to obtain the OTT service quality. However, this monitoring method cannot analyze whether the quality problem is picture stutter or the like due to the quality problem of the network or the streaming media data itself, or whether the quality problem is picture stutter or the like due to the operation behavior such as fast forward of the user (i.e., in a loaded state). Therefore, the monitoring mode cannot directly and effectively know the service quality of the OTT, so that the problem that the viewing experience of the user is influenced by quick positioning cannot be solved, and the service satisfaction of the user cannot be effectively improved.
Disclosure of Invention
In order to solve the existing technical problem, embodiments of the present invention provide a system, an apparatus, and a method for monitoring the quality of an OTT service, which can directly and effectively know the quality of the OTT service, thereby quickly positioning the problem that the viewing experience of a user is affected, and effectively improving the service satisfaction of the user.
In order to achieve the above purpose, the technical solution of the embodiment of the present invention is realized as follows:
the embodiment of the invention provides a quality monitoring system of an OTT service, which comprises: a data acquisition and preprocessing device and a quality management platform; wherein,
the data acquisition and preprocessing device is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information; preprocessing the second type data and the third type data according to the first type data, and sending at least part of the processed second type data and third type data to the quality management platform;
and the quality management platform is used for analyzing at least part of the processed second type data and the processed third type data to obtain a quality analysis result containing the OTT service.
In the foregoing scheme, the data acquisition and preprocessing device is configured to filter, according to the first type of data, second type sub-data and/or third type sub-data associated with the first type of data in the second type of data and the third type of data, and send at least part of the processed second type of data and third type of data to the quality management platform.
In the above scheme, the data acquisition and preprocessing device is configured to obtain a play event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
and obtaining network data through the network interface; the network data includes at least one of the following events: transmission Control Protocol (TCP) setup time, TCP retransmission out-of-order rate, hypertext Transfer Protocol (HTTP) response duration, video Uniform Resource Locator (URL), and video file information;
acquiring the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the terminal comprises a Central Processing Unit (CPU) utilization rate, a memory utilization rate, a network access mode, a bandwidth and player application operation attribute information.
The embodiment of the invention also provides a data acquisition and preprocessing device, which comprises: the system comprises a data acquisition module and a preprocessing module; wherein,
the data acquisition module is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information;
the preprocessing module is used for preprocessing the second type data and the third type data according to the first type data acquired by the data acquisition module and sending at least part of the processed second type data and third type data to the quality management platform.
In the foregoing scheme, the preprocessing module is configured to filter, according to the first type of data, second type sub data and/or third type sub data associated with the first type of data in the second type of data and the third type of data, and send at least part of the processed second type of data and third type of data to the quality management platform.
In the above scheme, the data acquisition module includes: the system comprises a first acquisition module, a second acquisition module and a third acquisition module; wherein,
the first acquisition module is used for acquiring first type data; the first type of data characterizes a play event of a play application;
the second acquisition module is used for acquiring second type data; the second type of data comprises network data;
the third acquisition module is used for acquiring third type data; and the third type data represents the terminal operation condition information.
In the above scheme, the first acquisition module is configured to obtain a play event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the second acquisition module is used for acquiring network data through a network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
the third acquisition module is used for acquiring the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
The embodiment of the invention also provides a multimedia data quality monitoring method, which comprises the following steps:
collecting first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information;
preprocessing the second type data and the third type data according to the first type data to obtain at least part of processed second type data and third type data;
and sending at least part of the processed second type data and the processed third type data to a quality management platform so as to analyze the at least part of the second type data and the third type data through the quality management platform and obtain a quality analysis result containing the OTT service.
In the foregoing solution, the preprocessing the second type data and the third type data according to the first type data to obtain at least part of the processed second type data and third type data includes:
and filtering out second-type sub-data and/or third-type sub-data associated with the first-type data in the second-type data and the third-type data according to the first-type data to obtain at least part of the processed second-type data and third-type data.
In the foregoing scheme, the acquiring the first type data includes: acquiring a playing event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the collecting of the second type of data comprises: obtaining network data through a network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
the collecting of a third type of data comprises: acquiring running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: CPU utilization rate, memory utilization rate, network access mode, bandwidth and player application running attribute information of the terminal.
The system, the device and the method for monitoring the quality of the OTT service of the embodiment of the invention comprise the following steps: a data acquisition and preprocessing device and a quality management platform; the data acquisition and preprocessing device is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information; preprocessing the second type data and the third type data according to the first type data, and sending at least part of the processed second type data and third type data to the quality management platform; and the quality management platform is used for analyzing at least part of the processed second type data and the processed third type data to obtain a quality analysis result containing the OTT service. Therefore, by adopting the technical scheme of the embodiment of the invention, the data acquisition and preprocessing device screens the data sent to the quality management platform in advance, filters the data associated with the operation behavior of the user, and avoids the problem that the buffer condition caused by the operation behavior of the user is taken as the quality of the OTT service, so that the OTT service quality can be directly and effectively known, the problem that the viewing experience of the user is influenced by quick positioning can be solved, and the service satisfaction of the user can be effectively improved.
Drawings
Fig. 1 is a schematic structural diagram of a quality monitoring system of an OTT service according to a first embodiment of the present invention;
fig. 2 is a schematic structural diagram of another component of the OTT service quality monitoring system according to the first embodiment of the present invention;
FIG. 3 is a schematic diagram of a data acquisition and preprocessing apparatus according to a second embodiment of the present invention;
fig. 4 is a schematic structural diagram of a data acquisition module in the data acquisition and preprocessing apparatus according to the second embodiment of the present invention;
FIG. 5 is a schematic diagram of an application of a data acquisition and preprocessing apparatus according to a second embodiment of the present invention;
fig. 6 is a flowchart illustrating a multimedia data quality monitoring method according to a third embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and specific embodiments.
Example one
The embodiment of the invention provides a quality monitoring system of an OTT service. Fig. 1 is a schematic structural diagram of a quality monitoring system of an OTT service according to a first embodiment of the present invention; as shown in fig. 1, the system includes: a data acquisition and preprocessing device 11 and a quality management platform 12; wherein,
the data acquisition and preprocessing device 11 is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information; preprocessing the second type data and the third type data according to the first type data, and sending at least part of the processed second type data and third type data to the quality management platform 12;
the quality management platform 12 is configured to analyze at least part of the processed second type data and the processed third type data to obtain a quality analysis result including the OTT service.
In this embodiment, the data acquisition and preprocessing device 11 is mainly used for acquiring data and preprocessing the acquired data; the pre-processed data is transmitted to the quality management platform 12. The quality management platform 12 mainly analyzes and integrates data to obtain the quality condition of the OTT service and the fault diagnosis. As an embodiment, both the data acquisition and preprocessing device 11 and the quality management platform 12 may be disposed in a terminal, and the quality management platform 12 only monitors and diagnoses the quality condition of the terminal; as a second embodiment, the data acquisition and preprocessing device 11 may be disposed in a terminal, the quality management platform 12 may be disposed in a server for quality monitoring and fault diagnosis, and the quality management platform 12 provides quality monitoring and fault diagnosis for the terminal connected thereto; as a third embodiment, the data acquisition and preprocessing device 11 can also be independent from the terminal as an independent acquisition and preprocessing device. The terminal may specifically be a set top box.
Based on the second implementation manner, taking the terminal as a set top box as an example, fig. 2 is another schematic structural diagram of the OTT service quality monitoring system according to the first embodiment of the present invention; as shown in fig. 2, the data acquisition and preprocessing unit 11 is disposed in the set-top box; the set-top box is pre-installed with an operating system, in the operating environment of the operating system, a player application installed in the terminal can normally operate, and an OTT service (such as video or television live streaming media data) is output based on the player application.
As shown in fig. 2, as an embodiment, the data acquisition and preprocessing apparatus 11 is configured to obtain a play event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
and obtaining network data through the network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
acquiring the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: CPU utilization rate, memory utilization rate, network access mode, bandwidth and player application running attribute information of the terminal.
Specifically, the data acquisition and preprocessing device 11 obtains a play event reported by a player application; a trigger condition is pre-configured in a player application of the terminal, and when a play event such as a pause event, a fast forward event, a rewind event, etc. is detected, that is, the trigger condition is met, the player application reports the play event to the data acquisition and preprocessing device 11; the playing event comprises a specific playing event type. The data acquisition and preprocessing device 11 obtains network data through a network interface, and specifically obtains the network data periodically or aperiodically in a packet capturing mode of a network layer. The data acquisition and preprocessing device 11 acquires the operation condition information of the terminal periodically or aperiodically through an open interface of an operating system of the terminal.
To sum up, the data acquisition and preprocessing device 11 obtains a play event reported by a player application as a first type event, obtains network data through a network interface as second type data, and obtains operation condition information of the terminal through an open interface of an operating system of the terminal as third type data.
Further, the data acquiring and preprocessing device 11 is configured to filter, according to the first type data, second type sub-data and third type sub-data associated with the first type data in the second type data and the third type data, and send at least part of the processed second type data and third type data to the quality management platform 12. Wherein the second type of sub data and/or the third type of sub data associated with the first type of data comprises: and the second type sub data and/or the third type sub data have the same generation time with the first type data.
Specifically, each of the first type data, the second type data, and the third type data carries a timestamp, and the timestamp is used for recording the occurrence time of the corresponding data; the data acquiring and preprocessing device 11 obtains a timestamp of the first type data after obtaining the first type data characterizing the play event reported by the player application, searches the second type data and the third type data at the same time, obtains data same as the timestamp as second type sub-data and/or third type sub-data associated with the first type data, deletes the second type sub-data and/or third type sub-data correspondingly, thereby obtaining at least part of the second type data and third type data, and sends the at least part of the second type data and third type data to the quality management platform 12.
In this embodiment, the quality management platform 12 analyzes at least part of the processed second type data and the processed third type data to obtain a quality analysis result including the OTT service, and performs fault diagnosis or fault alarm based on the obtained at least part of the second type data and the third type data when the OTT service fails. The specific analysis process and the fault diagnosis process of the quality management platform 12 may adopt an analysis method and a fault diagnosis method in the prior art, which are not described in detail in this embodiment.
Therefore, by adopting the technical scheme of the embodiment of the invention, the data acquisition and preprocessing device screens the data sent to the quality management platform in advance, filters the data associated with the operation behavior of the user, and avoids the problem that the buffer condition caused by the operation behavior of the user is taken as the quality of the OTT service, so that the OTT service quality can be directly and effectively known, the problem that the viewing experience of the user is influenced by quick positioning can be solved, and the service satisfaction of the user can be effectively improved.
Example two
The embodiment of the invention also provides a data acquisition and preprocessing device. FIG. 3 is a schematic diagram of a data acquisition and preprocessing apparatus according to a second embodiment of the present invention; as shown in fig. 3, the data acquisition and preprocessing apparatus 11 includes: a data acquisition module 111 and a preprocessing module 112; wherein,
the data acquisition module 111 is configured to acquire first type data, second type data, and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information;
the preprocessing module 112 is configured to preprocess the second type data and the third type data according to the first type data acquired by the data acquisition module 111, and send at least part of the processed second type data and third type data to the quality management platform.
As an implementation manner, fig. 4 is a schematic structural diagram of a data acquisition module 111 in the data acquisition and preprocessing apparatus 11 according to the second embodiment of the present invention; as shown in fig. 4, the data acquisition module 111 includes: a first acquisition module 1111, a second acquisition module 1112, and a third acquisition module 1113; wherein,
the first acquisition module 1111 is configured to acquire first type data; the first type of data characterizes a play event of a play application;
the second collecting module 1112 is configured to collect a second type of data; the second type of data comprises network data;
the third collecting module 1113 is configured to collect third type data; and the third type data represents the terminal operation condition information.
Specifically, the first acquisition module 1111 is configured to obtain a play event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the second acquisition module 1112 is configured to obtain network data through a network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
the third acquisition module 1113 is configured to acquire the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
Specifically, the first acquisition module 1111 obtains a play event reported by a player application; a trigger condition is pre-configured in a player application of the terminal, and when a play event such as a pause event, a fast forward event, a rewind event, etc. is detected, that is, the trigger condition is met, the player application reports the play event to the first acquisition module 1111; the playing event comprises a specific playing event type. The second collecting module 1112 obtains network data through a network interface, specifically, obtains the network data periodically or aperiodically in a packet capturing manner of a network layer. The third collecting module 1113 obtains the operation condition information of the terminal periodically or aperiodically through an open interface of the operating system of the terminal.
In summary, the data acquisition module 111 obtains a play event reported by the player application as a first type event, obtains network data as a second type data through the network interface, and obtains operation condition information of the terminal as a third type data through the open interface of the operating system of the terminal.
In this embodiment, the data acquisition and preprocessing device 11 is mainly used for acquiring data and preprocessing the acquired data; and transmitting the preprocessed data to the quality management platform. And the quality management platform is mainly used for analyzing and integrating data to obtain the quality condition and fault diagnosis of the OTT service. As an embodiment, both the data acquisition and preprocessing device 11 and the quality management platform can be disposed in a terminal, and the quality management platform only monitors and diagnoses the quality condition of the terminal; as a second embodiment, the data acquisition and preprocessing device 11 may be disposed in a terminal, the quality management platform may be disposed in a server for quality monitoring and fault diagnosis, and the quality management platform provides quality monitoring and fault diagnosis for the terminal connected thereto; as a third embodiment, the data acquisition and preprocessing device 11 can also be independent from the terminal as an independent acquisition and preprocessing device. The terminal may specifically be a set top box.
Based on the second implementation manner, taking the terminal as a set-top box as an example, fig. 5 is an application schematic diagram of the data acquisition and preprocessing device 11 according to the second embodiment of the present invention; as shown in fig. 5, the data acquisition and preprocessing unit 11 is disposed in the set-top box; the set-top box is pre-installed with an operating system, in the operating environment of the operating system, a player application installed in the terminal can normally operate, and an OTT service (such as video or television live streaming media data) is output based on the player application. In the data acquisition module 111, the first acquisition module 1111 obtains a play event reported by a player application as a first type event, and transmits the first type event to the preprocessing module 112; the second collecting module 1112 obtains network data as a second type of data through a network interface, and transmits the second type of event to the preprocessing module 112; the third collecting module 1113 obtains the operation condition information of the terminal as a third type of data through an open interface of an operating system of the terminal, and transmits the third type of event to the preprocessing module 112. The preprocessing module 112 then preprocesses the second type data and the third type data according to the first type data, and sends at least part of the processed second type data and third type data to the quality management platform.
As an implementation manner, the preprocessing module 112 is configured to filter, according to the first type of data, second type sub data and/or third type sub data associated with the first type of data in the second type of data and the third type of data, and send at least part of the processed second type of data and part of the processed third type of data to the quality management platform. Wherein the second type of sub data and/or the third type of sub data associated with the first type of data comprises: and the second type sub data and/or the third type sub data have the same generation time with the first type data.
Specifically, each of the first type data, the second type data, and the third type data carries a timestamp, and the timestamp is used for recording the occurrence time of the corresponding data; the preprocessing module 112 obtains a timestamp of the first type data after obtaining the first type data characterizing the play event reported by the player application, searches the second type data and the third type data at the same time, obtains data same as the timestamp as second type sub-data and/or third type sub-data associated with the first type data, correspondingly deletes the second type sub-data and/or third type sub-data to obtain at least part of the second type data and the third type data, and sends the at least part of the second type data and the third type data to the quality management platform.
In the fifth to eighth embodiments of the present invention, the data acquisition and preprocessing apparatus may be implemented by a terminal such as a set-top box in practical application; the data acquisition module 111 and the preprocessing module 112 in the data acquisition and preprocessing device, and the first acquisition module 1111, the second acquisition module 1112 and the third acquisition module 1113 in the data acquisition module 111 may all be implemented by a Central Processing Unit (CPU), a Digital Signal Processor (DSP), or a programmable gate Array (FPGA) in the data acquisition and preprocessing device in actual application.
Therefore, by adopting the technical scheme of the embodiment of the invention, the data acquisition and preprocessing device screens the data sent to the quality management platform in advance, filters the data associated with the operation behavior of the user, and avoids the problem that the buffer condition caused by the operation behavior of the user is taken as the quality of the OTT service, so that the OTT service quality can be directly and effectively known, the problem that the viewing experience of the user is influenced by quick positioning can be solved, and the service satisfaction of the user can be effectively improved.
EXAMPLE III
The embodiment of the invention also provides a multimedia data quality monitoring method. Fig. 6 is a flowchart illustrating a multimedia data quality monitoring method according to a third embodiment of the present invention; as shown in fig. 6, the method for monitoring the quality of multimedia data includes:
step 301: collecting first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; and the third type data represents the terminal operation condition information.
The media data quality monitoring method of the embodiment of the invention is applied to a data acquisition and preprocessing device, which can refer to the data acquisition and preprocessing devices shown in the first embodiment and the second embodiment, and is not described in detail in this embodiment.
As an embodiment, the acquiring the first type of data includes: acquiring a playing event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the collecting of the second type of data comprises: obtaining network data through a network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
the collecting of a third type of data comprises: acquiring running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
Specifically, the data acquisition and preprocessing device acquires a play event reported by a player application; a trigger condition is pre-configured in a player application of the terminal, when a play event such as a pause event, a fast forward event, a rewind event and the like is detected, the trigger condition is met, and the player application reports the play event to the data acquisition and preprocessing device; the playing event comprises a specific playing event type. The data acquisition and preprocessing device acquires network data through a network interface, and specifically acquires the network data regularly or irregularly through a network layer packet capturing mode. The data acquisition and preprocessing device acquires the running condition information of the terminal regularly or irregularly through an open interface of an operating system of the terminal.
Step 302: and preprocessing the second type data and the third type data according to the first type data to obtain at least part of the second type data and the third type data after processing.
Here, the preprocessing the second type data and the third type data according to the first type data to obtain at least part of the processed second type data and third type data includes:
and filtering out second-type sub-data and/or third-type sub-data associated with the first-type data in the second-type data and the third-type data according to the first-type data to obtain at least part of the processed second-type data and third-type data.
Specifically, each of the first type data, the second type data, and the third type data carries a timestamp, and the timestamp is used for recording the occurrence time of the corresponding data; the data acquisition and preprocessing device obtains a timestamp of the first type of data after obtaining first type of data representing a play event reported by a player application, searches for the second type of data and the third type of data at the same time, obtains data identical to the timestamp as second type of sub-data and/or third type of sub-data associated with the first type of data, deletes the second type of sub-data and/or the third type of sub-data correspondingly, thereby obtaining at least part of the second type of data and the third type of data, and sends the at least part of the second type of data and the third type of data to the quality management platform.
Step 303: and sending at least part of the processed second type data and the processed third type data to a quality management platform so as to analyze the at least part of the second type data and the third type data through the quality management platform and obtain a quality analysis result containing the OTT service.
In this embodiment, the quality management platform analyzes at least part of the second type data and the third type data after the processing, obtains a quality analysis result including the OTT service, and performs fault diagnosis or fault alarm based on the obtained at least part of the second type data and the third type data when the OTT service fails. The specific analysis process and the fault diagnosis process of the quality management platform may adopt an analysis mode and a fault diagnosis mode in the prior art, which are not described in detail in this embodiment.
In this embodiment, the data acquisition and preprocessing device is mainly used for acquiring data and preprocessing the acquired data; and transmitting the preprocessed data to the quality management platform. And the quality management platform is mainly used for analyzing and integrating data to obtain the quality condition and fault diagnosis of the OTT service. As an embodiment, both the data acquisition and preprocessing device and the quality management platform can be disposed in a terminal, and the quality management platform only monitors and diagnoses the quality condition of the terminal; as a second embodiment, the data acquisition and preprocessing device may be disposed in a terminal, the quality management platform may be disposed in a server for quality monitoring and fault diagnosis, and the quality management platform provides quality monitoring and fault diagnosis for the terminal connected thereto; as a third embodiment, the data acquisition and preprocessing device can also be independent from the terminal, and can be used as an independent acquisition and preprocessing device. The terminal may specifically be a set top box.
Therefore, by adopting the technical scheme of the embodiment of the invention, the data acquisition and preprocessing device screens the data sent to the quality management platform in advance, filters the data associated with the operation behavior of the user, and avoids the problem that the buffer condition caused by the operation behavior of the user is taken as the quality of the OTT service, so that the OTT service quality can be directly and effectively known, the problem that the viewing experience of the user is influenced by quick positioning can be solved, and the service satisfaction of the user can be effectively improved.
In the several embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above-described device embodiments are merely illustrative, for example, the division of the unit is only a logical functional division, and there may be other division ways in actual implementation, such as: multiple units or components may be combined, or may be integrated into another system, or some features may be omitted, or not implemented. In addition, the coupling, direct coupling or communication connection between the components shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or units may be electrical, mechanical or other forms.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed on a plurality of network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, all the functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.
Those of ordinary skill in the art will understand that: all or part of the steps for implementing the method embodiments may be implemented by hardware related to program instructions, and the program may be stored in a computer readable storage medium, and when executed, the program performs the steps including the method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
Alternatively, the integrated unit of the present invention may be stored in a computer-readable storage medium if it is implemented in the form of a software functional module and sold or used as a separate product. Based on such understanding, the technical solutions of the embodiments of the present invention may be essentially implemented or a part contributing to the prior art may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the methods described in the embodiments of the present invention. And the aforementioned storage medium includes: a removable storage device, a ROM, a RAM, a magnetic or optical disk, or various other media that can store program code.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (10)
1. A quality monitoring system of video and data service OTT business based on internet is characterized in that the system comprises: a data acquisition and preprocessing device and a quality management platform; wherein,
the data acquisition and preprocessing device is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information; preprocessing the second type data and the third type data according to the first type data, and sending at least part of the processed second type data and third type data to the quality management platform;
and the quality management platform is used for analyzing at least part of the processed second type data and the processed third type data to obtain a quality analysis result containing the OTT service.
2. The system according to claim 1, wherein the data collecting and preprocessing device is configured to filter out, according to the first type of data, second type of sub-data and/or third type of sub-data associated with the first type of data from the second type of data and the third type of data, and send at least part of the processed second type of data and third type of data to the quality management platform.
3. The system according to claim 1, wherein the data acquisition and preprocessing device is configured to obtain a play event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
and obtaining network data through the network interface; the network data includes at least one of the following events: the method comprises the steps of establishing time of a Transmission Control Protocol (TCP), the retransmission disorder rate of the TCP, the response duration of a hypertext transfer protocol (HTTP), a Uniform Resource Locator (URL) of a video and video file information;
acquiring the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
4. A data acquisition and pre-processing apparatus, characterized in that the data acquisition and pre-processing apparatus comprises: the system comprises a data acquisition module and a preprocessing module; wherein,
the data acquisition module is used for acquiring first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information;
the preprocessing module is used for preprocessing the second type data and the third type data according to the first type data acquired by the data acquisition module and sending at least part of the processed second type data and third type data to the quality management platform.
5. The apparatus of claim 4, wherein the preprocessing module is configured to filter, according to the first type of data, second type of sub-data and/or third type of sub-data associated with the first type of data in the second type of data and the third type of data, and send at least part of the processed second type of data and third type of data to the quality management platform.
6. The apparatus of claim 4, wherein the data acquisition module comprises: the system comprises a first acquisition module, a second acquisition module and a third acquisition module; wherein,
the first acquisition module is used for acquiring first type data; the first type of data characterizes a play event of a play application;
the second acquisition module is used for acquiring second type data; the second type of data comprises network data;
the third acquisition module is used for acquiring third type data; and the third type data represents the terminal operation condition information.
7. The apparatus of claim 6, wherein the first collecting module is configured to obtain a playing event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the second acquisition module is used for acquiring network data through a network interface; the network data includes at least one of the following events: TCP establishing time, TCP retransmission out-of-order rate, HTTP response time, video URL and video file information;
the third acquisition module is used for acquiring the running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
8. A method for monitoring multimedia data quality, the method comprising:
collecting first type data, second type data and third type data; wherein the first type of data characterizes a play event of a play application; the second type of data comprises network data; the third type data represents terminal operation condition information;
preprocessing the second type data and the third type data according to the first type data to obtain at least part of processed second type data and third type data;
and sending at least part of the processed second type data and the processed third type data to a quality management platform so as to analyze the at least part of the second type data and the third type data through the quality management platform and obtain a quality analysis result containing the OTT service.
9. The method according to claim 8, wherein the preprocessing the second type data and the third type data according to the first type data to obtain at least part of the second type data and the third type data after the processing comprises:
and filtering out second-type sub-data and/or third-type sub-data associated with the first-type data in the second-type data and the third-type data according to the first-type data to obtain at least part of the processed second-type data and third-type data.
10. The method of claim 8, wherein the acquiring the first type of data comprises: acquiring a playing event reported by a player application; the playing event comprises at least one of the following events based on user operation: an open event, a play event, a pause event, a fast forward event, a rewind event, a close event;
the collecting of the second type of data comprises: obtaining network data through a network interface; the network data includes at least one of the following events: the method comprises the steps of establishing time of a Transmission Control Protocol (TCP), the retransmission disorder rate of the TCP, the response duration of a hypertext transfer protocol (HTTP), a Uniform Resource Locator (URL) of a video and video file information;
the collecting of a third type of data comprises: acquiring running condition information of the terminal through an open interface of an operating system of the terminal; the operating condition information includes at least one of the following information: the CPU utilization rate, the memory utilization rate, the network access mode, the bandwidth and the player application running attribute information of the terminal.
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