CN106022582A - Work order control system service automatic analyzing and processing method and system - Google Patents

Work order control system service automatic analyzing and processing method and system Download PDF

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CN106022582A
CN106022582A CN201610316793.7A CN201610316793A CN106022582A CN 106022582 A CN106022582 A CN 106022582A CN 201610316793 A CN201610316793 A CN 201610316793A CN 106022582 A CN106022582 A CN 106022582A
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work order
information
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夏岩峰
刘畅
黄伟
晏云桥
邢文红
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State Grid Corp of China SGCC
State Grid Liaoning Electric Power Co Ltd
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State Grid Liaoning Electric Power Co Ltd
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Abstract

The invention relates to a work order control system service automatic analyzing and processing method and a system. The method comprises the steps of automatically processing a work order, extracting work order information, getting equipment information, getting equipment condition information, giving an influence range, giving a processing decision-making scheme, and the like. The system comprises a work order automatic processing module, a work order processing process monitoring module, a work order automatic analysis module, a GIS system interface, a dispatching automation system interface, an influence range analysis module, and an intelligent assistant decision-making module. On the basis of a work order control system, automatic work order processing, automatic accident condition analysis and automatic processing scheme generation are realized, the work intensity of the production scheduling staff is reduced greatly, and the efficiency of work order processing is improved.

Description

一种工单管控系统业务自动分析处理方法及系统A method and system for automatic business analysis and processing of a work order management and control system

技术领域technical field

本发明涉及调度自动化技术领域,尤其涉及一种工单管控系统业务自动分析处理方法及系统。The invention relates to the technical field of scheduling automation, in particular to a method and system for automatic analysis and processing of business in a work order management and control system.

背景技术Background technique

目前,针对生产设备在地理位置上分布广泛且相互连接、生产过程实时性要求高的行业,诸如电力、石油、交通、化工、燃气、铁路等行业领域普遍采用了调度自动化系统来管理整个生产过程,以及处理生产过程中的故障。At present, for industries where production equipment is widely distributed geographically and interconnected, and the production process requires high real-time performance, such as electric power, petroleum, transportation, chemical industry, gas, railway and other industries, dispatching automation systems are widely used to manage the entire production process. , and to deal with failures in the production process.

生产过程中的故障一般通过设备遥信信息、视频监控和用户报修等方式反馈给生产调度中心,最终以工单的形式下发给生产部门对事故进行处理。由于生产设备地理分布广泛,一旦发生故障,生产调度中心将收集到不同地点上传的故障信息,且这些信息内容有着较高的重复性,反映的信息常常会指向同一设备。Faults in the production process are generally fed back to the production dispatching center through equipment remote signaling information, video surveillance, and user repair reports, and finally sent to the production department in the form of a work order to handle the accident. Due to the wide geographical distribution of production equipment, once a failure occurs, the production dispatching center will collect failure information uploaded from different locations, and the content of this information has a high degree of repetition, and the reflected information often points to the same equipment.

目前在故障处理方面,主要以人工处理和自动处理两种方法为主。工单自动处理系统主要指工单管控系统,目前已得到广泛应用。以国网辽宁电力95598工单管控系统为例,其包括故障派发待办、故障派发监控、综合查询、日志查询、辅助功能和报表管理等六个模块;上线覆盖14个供电公司的配网抢修指挥班、电力保障班和各级95598工单处理部门,涵盖营销、调控、运检等专业。At present, in terms of troubleshooting, there are mainly two methods: manual processing and automatic processing. The work order automatic processing system mainly refers to the work order control system, which has been widely used at present. Take State Grid Liaoning Electric Power 95598 work order management and control system as an example, which includes six modules including fault dispatch to-do, fault dispatch monitoring, comprehensive query, log query, auxiliary function and report management; the online coverage covers distribution network emergency repair of 14 power supply companies The command team, power guarantee team and 95598 work order processing departments at all levels cover marketing, regulation, transportation inspection and other specialties.

人工处理和自动处理工单的方法虽然都可以对工单进行派发,但同样存在既不能对工单进行分析处理,也不能给出相应的故障分析意见和故障处理策略的缺点。当大量工单出现时,最多也只能做到及时通知处理人员,并不能给出处理方案。而对于处理人员而言,同时收到大量工单,需要花费人力和时间凭经验来判断故障位置,而不能在全局的角度分析故障,给出影响范围、定位故障点并快速做出处理意见,因此大大影响了工单的处理速度和排除故障的效率。Although both manual processing and automatic processing of work orders can distribute work orders, they also have the disadvantage of being unable to analyze and process work orders, and cannot provide corresponding fault analysis opinions and fault handling strategies. When a large number of work orders appear, at most, the processing personnel can only be notified in time, and no processing plan can be given. For processing personnel, receiving a large number of work orders at the same time requires manpower and time to judge the fault location based on experience, but cannot analyze the fault from a global perspective, give the scope of influence, locate the fault point, and quickly make a processing opinion. Therefore, the processing speed of the work order and the efficiency of troubleshooting are greatly affected.

目前,调度自动化领域还没有根据工单管控系统的信息对工单进行自动分析处理的方法,更没有根据工单信息结合调度自动化系统进行故障处理决策的方法,本发明填补了这方面的空白。At present, in the dispatching automation field, there is no method for automatically analyzing and processing work orders based on the information of the work order management and control system, and there is no method for making fault handling decisions based on the work order information combined with the dispatching automation system. The present invention fills this gap.

发明内容Contents of the invention

本发明提供了一种工单管控系统业务自动分析处理方法及系统,突破性地实现了带有处理过程监视的自动工单处理功能和工单情况自动分析与决策功能,能够在工单管控系统的基础上进一步完成工单自动处理、事故情况自动分析和处理方案自动生成,大幅减少生产调度人员的工作强度、提高工单处理效率。The present invention provides a method and system for automatic analysis and processing of work order management and control system business, which breakthroughly realizes the function of automatic work order processing with processing process monitoring and the function of automatic analysis and decision-making of work order conditions, and can be used in the work order management and control system. On the basis of the system, the automatic processing of work orders, automatic analysis of accident situations and automatic generation of treatment plans are further completed, which greatly reduces the work intensity of production dispatchers and improves the efficiency of work order processing.

为了达到上述目的,本发明采用以下技术方案实现:In order to achieve the above object, the present invention adopts the following technical solutions to realize:

一种工单管控系统业务自动分析处理方法,包括:A method for automatically analyzing and processing business of a work order management and control system, comprising:

1)工单自动处理:工单自动处理模块检测到工单后自动接收工单并开始处理,工单处理过程监视模块同步启动并开始计时;若工单在规定时间内完成处理,则将工单接收时间、处理信息、结束时间写入日志文件,并对工单处理界面截图保存;若工单处理即将超时,则通过提示音及在用户界面弹窗提示,并将工单处理界面截图保存,将接收时间、结束时间、处理信息、网络状况、设备状况信息写入日志文件,以作为指标免考核的凭证;在工单处理完毕后,工单自动处理模块、工单处理过程监视模块初始化并进入到等待状态;1) Work order automatic processing: After the work order automatic processing module detects the work order, it automatically receives the work order and starts processing. The work order processing process monitoring module starts synchronously and starts timing; Write the receipt time, processing information, and end time of the order to the log file, and save the screenshot of the work order processing interface; if the work order processing is about to time out, it will be prompted through a prompt sound and a pop-up window on the user interface, and the screenshot of the work order processing interface will be saved , write the receiving time, end time, processing information, network status, and equipment status information into the log file as a certificate for exempting the index from assessment; after the work order is processed, the work order automatic processing module and the work order processing process monitoring module are initialized and enter the waiting state;

2)工单信息提取:工单自动分析模块提取工单信息,包含地点、时间、现场情况描述信息;2) Work order information extraction: the work order automatic analysis module extracts work order information, including location, time, and on-site description information;

3)获得设备信息:工单自动分析模块调用GIS系统接口,输入单张工单中的地点信息或者多张工单合并后的地点信息,GIS系统接口返回对应地点附近的设备信息;3) Obtaining equipment information: the work order automatic analysis module calls the GIS system interface, inputs the location information in a single work order or the location information after multiple work orders are merged, and the GIS system interface returns the equipment information near the corresponding location;

4)获得设备状况信息:工单自动分析模块将GIS系统接口返回的设备信息输入调度自动化系统接口,调度自动化系统接口返回对应时间点有关设备工作状况信息;4) Obtain equipment status information: the work order automatic analysis module inputs the equipment information returned by the GIS system interface into the dispatch automation system interface, and the dispatch automation system interface returns the relevant equipment working status information at the corresponding time point;

5)给出影响范围:工单自动分析模块将调度自动化系统接口返回的设备的遥信量、遥测量和拓扑信息输入影响范围分析模块,影响范围分析模块输出返回影响范围信息;5) Give the scope of influence: the automatic analysis module of the work order inputs the telesignal quantity, telemetry and topology information of the equipment returned by the scheduling automation system interface into the scope of influence analysis module, and the scope of influence analysis module outputs and returns the scope of influence information;

6)给出处理决策方案:将影响范围信息和工单中现场情况描述信息输入智能辅助决策模块,智能辅助决策模块输出包括处理工单人员、设备数量及组成方案的决策信息。6) Provide a processing decision-making plan: input the information of the scope of influence and the description information of the site situation in the work order into the intelligent auxiliary decision-making module, and the intelligent auxiliary decision-making module outputs decision information including the personnel handling the work order, the number of equipment and the composition plan.

用于实现一种工单管控系统业务自动分析处理方法的系统,包括:A system for implementing a business automatic analysis and processing method of a work order management and control system, including:

工单自动处理模块,用于当有工单到达时自动处理填写工单;The work order automatic processing module is used to automatically process and fill in the work order when a work order arrives;

工单处理过程监视模块,用于当开始工单开始处理时启动计时和日志记录功能,记录工单处理过程,防止处理过程超时,或在工单管控系统出现故障时及时给值班人员提示;The work order processing process monitoring module is used to start the timing and log recording function when the work order starts to be processed, record the work order processing process, prevent the processing process from overtime, or give prompts to the on-duty personnel in time when the work order management and control system fails;

工单自动分析模块,用于提取工单中地点、时间、现场情况等信息;The work order automatic analysis module is used to extract information such as location, time, and on-site conditions in the work order;

GIS系统接口,用于输入工单地点信息,并返回设备信息;GIS system interface, used to input work order location information and return equipment information;

调度自动化系统接口,用于输入设备信息,并返回设备状况信息;The dispatching automation system interface is used to input equipment information and return equipment status information;

影响范围分析模块,用于根据单张工单或多张工单所反映的设备状况信息综合分析得到影响范围;The scope of influence analysis module is used to comprehensively analyze the equipment status information reflected in a single work order or multiple work orders to obtain the scope of influence;

智能辅助决策模块;用于根据影响范围给出人员和设备的数量、组成方案等现场处理方案;Intelligent auxiliary decision-making module; used to give on-site treatment plans such as the number of personnel and equipment, composition plans, etc. according to the scope of influence;

所述工单自动处理模块、工单自动分析模块、影响范围分析模块和智能辅助决策模块依次连接,并通过工单自动处理模块连接工单管控系统;工单自动处理模块另外连接工单处理过程监视模块;工单自动分析模块另外连接GIS系统接口和调度自动化系统接口。The automatic work order processing module, the automatic work order analysis module, the scope of influence analysis module and the intelligent auxiliary decision-making module are connected in sequence, and are connected to the work order management and control system through the work order automatic processing module; the work order automatic processing module is additionally connected to the work order processing process The monitoring module; the work order automatic analysis module is additionally connected to the GIS system interface and the scheduling automation system interface.

与现有技术相比,本发明的有益效果是:Compared with prior art, the beneficial effect of the present invention is:

1)能够在工单管控系统的基础上进一步实现工单自动处理、事故情况自动分析和处理方案自动生成,大幅减少生产调度人员的工作强度、提高工单处理效率;1) On the basis of the work order management and control system, it can further realize automatic processing of work orders, automatic analysis of accident situations and automatic generation of treatment plans, greatly reducing the work intensity of production dispatchers and improving work order processing efficiency;

2)通过对工单自动处理全程监视,保证了自动处理过程的时效性和质量,并且记录日志文件和截图;一旦工单管控系统出现故障或设备出现问题,可以给生产调度人员提示,事后可以根据日志文件和截图还原工单的处理过程,查找原因;2) By monitoring the whole process of automatic processing of work orders, the timeliness and quality of the automatic processing process are ensured, and log files and screenshots are recorded; once the work order control system fails or the equipment has problems, it can prompt the production dispatcher, and can be processed afterwards Restore the processing process of the work order according to the log files and screenshots, and find out the reason;

3)对工单信息进行分析后,通过GIS系统接口获得设备地理位置信息,通过调度自动化系统接口获得设备工作状况信息,给出影响范围、定位故障点并做出处理意见。3) After analyzing the work order information, obtain the geographical location information of the equipment through the interface of the GIS system, obtain the working status information of the equipment through the interface of the dispatching automation system, give the scope of influence, locate the fault point, and make treatment suggestions.

附图说明Description of drawings

图1是本发明所述工单管控系统业务自动分析处理方法的流程图。Fig. 1 is a flow chart of the business automatic analysis and processing method of the work order management and control system according to the present invention.

图2是本发明所述工单管控系统业务自动分析处理系统的结构框图。Fig. 2 is a structural block diagram of the business automatic analysis and processing system of the work order management and control system of the present invention.

具体实施方式detailed description

下面结合附图对本发明的具体实施方式作进一步说明:The specific embodiment of the present invention will be further described below in conjunction with accompanying drawing:

如图1所示,本发明所述一种工单管控系统业务自动分析处理方法,包括:As shown in Figure 1, a method for automatic analysis and processing of a work order management and control system according to the present invention includes:

1)工单自动处理:工单自动处理模块检测到工单后自动接收工单并开始处理,工单处理过程监视模块同步启动并开始计时;若工单在规定时间内完成处理,则将工单接收时间、处理信息、结束时间写入日志文件,并对工单处理界面截图保存;若工单处理即将超时,则通过提示音及在用户界面弹窗提示,并将工单处理界面截图保存,将接收时间、结束时间、处理信息、网络状况、设备状况信息写入日志文件,以作为指标免考核的凭证;在工单处理完毕后,工单自动处理模块、工单处理过程监视模块初始化并进入到等待状态;1) Work order automatic processing: After the work order automatic processing module detects the work order, it automatically receives the work order and starts processing. The work order processing process monitoring module starts synchronously and starts timing; Write the receipt time, processing information, and end time of the order to the log file, and save the screenshot of the work order processing interface; if the work order processing is about to time out, it will be prompted through a prompt sound and a pop-up window on the user interface, and the screenshot of the work order processing interface will be saved , write the receiving time, end time, processing information, network status, and equipment status information into the log file as a certificate for exempting the index from assessment; after the work order is processed, the work order automatic processing module and the work order processing process monitoring module are initialized and enter the waiting state;

2)工单信息提取:工单自动分析模块提取工单信息,包含地点、时间、现场情况描述信息;2) Work order information extraction: the work order automatic analysis module extracts work order information, including location, time, and on-site description information;

3)获得设备信息:工单自动分析模块调用GIS系统接口,输入单张工单中的地点信息或者多张工单合并后的地点信息,GIS系统接口返回对应地点附近的设备信息;3) Obtaining equipment information: the work order automatic analysis module calls the GIS system interface, inputs the location information in a single work order or the location information after multiple work orders are merged, and the GIS system interface returns the equipment information near the corresponding location;

4)获得设备状况信息:工单自动分析模块将GIS系统接口返回的设备信息输入调度自动化系统接口,调度自动化系统接口返回对应时间点有关设备工作状况信息;4) Obtain equipment status information: the work order automatic analysis module inputs the equipment information returned by the GIS system interface into the dispatch automation system interface, and the dispatch automation system interface returns the relevant equipment working status information at the corresponding time point;

5)给出影响范围:工单自动分析模块将调度自动化系统接口返回的设备的遥信量、遥测量和拓扑信息输入影响范围分析模块,影响范围分析模块输出返回影响范围信息;5) Give the scope of influence: the automatic analysis module of the work order inputs the telesignal quantity, telemetry and topology information of the equipment returned by the scheduling automation system interface into the scope of influence analysis module, and the scope of influence analysis module outputs and returns the scope of influence information;

6)给出处理决策方案:将影响范围信息和工单中现场情况描述信息输入智能辅助决策模块,智能辅助决策模块输出包括处理工单人员、设备数量及组成方案的决策信息。6) Provide a processing decision-making plan: input the information of the scope of influence and the description information of the site situation in the work order into the intelligent auxiliary decision-making module, and the intelligent auxiliary decision-making module outputs decision information including the personnel handling the work order, the number of equipment and the composition plan.

如图2所示,用于实现一种工单管控系统业务自动分析处理方法的系统,包括:As shown in Figure 2, the system for implementing a business automatic analysis and processing method of a work order management and control system includes:

工单自动处理模块,用于当有工单到达时自动处理填写工单;The work order automatic processing module is used to automatically process and fill in the work order when a work order arrives;

工单处理过程监视模块,用于当开始工单开始处理时启动计时和日志记录功能,记录工单处理过程,防止处理过程超时,或在工单管控系统出现故障时及时给值班人员提示;The work order processing process monitoring module is used to start the timing and log recording function when the work order starts to be processed, record the work order processing process, prevent the processing process from overtime, or give prompts to the on-duty personnel in time when the work order management and control system fails;

工单自动分析模块,用于提取工单中地点、时间、现场情况等信息;The work order automatic analysis module is used to extract information such as location, time, and on-site conditions in the work order;

GIS系统接口,用于输入工单地点信息,并返回设备信息;GIS system interface, used to input work order location information and return equipment information;

调度自动化系统接口,用于输入设备信息,并返回设备状况信息;The dispatching automation system interface is used to input equipment information and return equipment status information;

影响范围分析模块,用于根据单张工单或多张工单所反映的设备状况信息综合分析得到影响范围;The scope of influence analysis module is used to comprehensively analyze the equipment status information reflected in a single work order or multiple work orders to obtain the scope of influence;

智能辅助决策模块;用于根据影响范围给出人员和设备的数量、组成方案等现场处理方案;Intelligent auxiliary decision-making module; used to give on-site treatment plans such as the number of personnel and equipment, composition plans, etc. according to the scope of influence;

所述工单自动处理模块、工单自动分析模块、影响范围分析模块和智能辅助决策模块依次连接,并通过工单自动处理模块连接工单管控系统;工单自动处理模块另外连接工单处理过程监视模块;工单自动分析模块另外连接GIS系统接口和调度自动化系统接口。The automatic work order processing module, the automatic work order analysis module, the scope of influence analysis module and the intelligent auxiliary decision-making module are connected in sequence, and are connected to the work order management and control system through the work order automatic processing module; the work order automatic processing module is additionally connected to the work order processing process The monitoring module; the work order automatic analysis module is additionally connected to the GIS system interface and the scheduling automation system interface.

以上所述,仅为本发明较佳的具体实施方式,但本发明的保护范围并不局限于此,任何熟悉本技术领域的技术人员在本发明揭露的技术范围内,根据本发明的技术方案及其发明构思加以等同替换或改变,都应涵盖在本发明的保护范围之内。The above is only a preferred embodiment of the present invention, but the scope of protection of the present invention is not limited thereto, any person familiar with the technical field within the technical scope disclosed in the present invention, according to the technical solution of the present invention Any equivalent replacement or change of the inventive concepts thereof shall fall within the protection scope of the present invention.

Claims (2)

1. a work order managing and control system business Automatic analysis method, it is characterised in that including:
1) work order automatically processes: work order automatically processes after module detects work order automatic reception work order and starts to process, work order Processing procedure monitoring module synchronous averaging also starts timing;If work order completes to process, then when work order being received at the appointed time Between, process information, the end time write journal file, and to worksheet interface sectional drawing preserve;If worksheet will surpass Time, then by prompt tone and in user interface pop-up prompting, and worksheet interface sectional drawing is preserved, by reception time, knot Bundle time, process information, network condition, equipment condition information write journal file, using the voucher of core of exempting from examination as index; After worksheet, work order automatically processes module, worksheet process monitoring module initialization and enters into waiting state;
2) work order information is extracted: work order automatically analyzes module and extracts work order information, comprises place, time, field condition are retouched State information;
3) obtain facility information: work order automatically analyzes module and calls generalized information system interface, input the place letter in individual work order Location information after breath or the merging of multiple work orders, generalized information system interface returns the facility information near corresponding place;
4) equipment condition information is obtained: work order automatically analyzes the facility information input scheduling that generalized information system interface is returned by module Automated system interface, dispatch automated system interface returns corresponding time point relevant equipment working condition information;
5) provide coverage: work order automatically analyze the equipment that dispatch automated system interface is returned by module remote signalling amount, Remote measurement amount and topology information input coverage analyze module, and coverage is analyzed module output and returned coverage information;
6) process decision scheme is given: field condition in coverage information and work order is described information input intelligence auxiliary certainly Plan module, the output of intelligence aided decision module includes processing work order personnel, number of devices and the decision information of composition proposal.
2. for realizing the system of a kind of work order managing and control system business Automatic analysis method described in claim 1, its It is characterised by, including:
Work order automatically processes module, fills in work order for automatically processing when there being work order to arrive;
Worksheet process monitoring module, for starting timing and log recording function, record when starting work order and starting to process Worksheet process, prevents processing procedure time-out, or points out to operator on duty in time when work order managing and control system breaks down;
Work order automatically analyzes module, is used for extracting the information such as place in work order, time, field condition;
Generalized information system interface, is used for inputting work order location information, and returning equipment information;
Dispatch automated system interface, for input equipment information, and returning equipment condition information;
Coverage analyzes module, comprehensively analyzes for the equipment condition information reflected according to individual work order or multiple work orders To coverage;
Intelligence aided decision module;For providing the in-situ processing such as personnel and the quantity of equipment, composition proposal according to coverage Scheme;
Described work order automatically processes module, work order automatically analyzes module, coverage analyzes module and intelligence aided decision module It is sequentially connected with, and automatically processes module connection work order managing and control system by work order;Work order automatically processes module and additionally connects work order Processing procedure monitoring module;Work order automatically analyzes module and additionally connects generalized information system interface and dispatch automated system interface.
CN201610316793.7A 2016-05-12 2016-05-12 Work order control system service automatic analyzing and processing method and system Pending CN106022582A (en)

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CN106952077A (en) * 2017-03-16 2017-07-14 北京中电普华信息技术有限公司 A method and device for generating a work order processing strategy
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CN112055056A (en) * 2020-08-12 2020-12-08 珠海川普光电科技有限公司 Integrated information management platform with multiple display screens
CN112926937A (en) * 2021-02-24 2021-06-08 神州数码融信云技术服务有限公司 Work order automatic processing method and device based on semantic analysis and statistics

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Application publication date: 20161012