CN105976036A - Management control method, system and related device for intelligent product - Google Patents
Management control method, system and related device for intelligent product Download PDFInfo
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- 238000012545 processing Methods 0.000 claims description 15
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Abstract
The invention discloses a management control method, a management control system and a related device of an intelligent product.
Description
Technical field
The present invention relates to communication technical field, in particular to the management of a kind of intelligent artifact
Control method, system and relevant apparatus.
Background technology
Along with scientific technological advance, various intelligent artifacts also get more and more, such as: intelligent television,
Intelligent refrigerator, intelligent washing machine and intelligent air condition etc..Current most intelligent artifact system
Make business and still rely solely on the modes such as sampling survey to obtain the various status information numbers of intelligent artifact
According to, such as, service data, behaviour in service data and user experience data etc., and according to this
The management and control of intelligent artifact is judged by data.The intelligent artifact obtained due to modes such as sampling survey
Status information data has randomness, can not react intelligent artifact actual number comprehensively and really
According to, thus have impact on manufacturer and the management and control of intelligent artifact is judged, and then reduce manufacturer
Service quality.
Accuracy rate ratio for the data of the status information obtaining intelligent artifact in prior art is relatively low
A difficult problem, effective solution is the most not yet proposed.
Summary of the invention
The embodiment of the present invention provides the management control method of a kind of intelligent artifact, system and is correlated with
Device, to solve to obtain in prior art the accuracy rate ratio of the data of the status information of intelligent artifact
Relatively low problem.
For solving above-mentioned technical problem, one aspect of the present invention provides the management of a kind of intelligent artifact
Control method, is applied to intelligence database side, and wherein, the method includes: obtain intelligent artifact
Status information, and preserve；According to described status information, described intelligent artifact is managed
Reason controls.
Further, the status information of described acquisition intelligent artifact, specifically include: by with road
The described control terminal connected by device or home gateway, obtains described status information；Or, logical
Cross the described intelligent artifact being connected with router or home gateway, directly obtain described status information；
Wherein, described router or described home gateway are connected with described intelligence database by cloud platform.
Further, it is managed controlling to described intelligent artifact according to described status information, tool
Body includes: according to described status information described intelligent artifact carried out fault diagnosis, maintenance direction,
One or more in track and localization and performance evaluation.
Further, described according to described status information, described intelligent artifact is carried out fault diagnosis,
Specifically include: when described status information is obtained by described control terminal, then according to described
Status information is retrieved in described intelligence database, it is thus achieved that the result to fault, as
Fruit does not retrieve the result to fault, then trigger online customer service and process；When described state
Information is obtained by described intelligent artifact, then judge described intelligence according to described status information
Product whether fault, if it is, retrieve in described intelligence database, it is thus achieved that to therefore
The result of barrier, and described result is sent to online customer service confirms.
Further, described status information includes: owning user information, product type information,
One or more in product bar code information and fault data information；Described intelligence database enters
One step includes: user profile database, product type data base, product bar code data base,
One or more in Fault Diagnosis Database and maintenance direction data base；Described method also includes:
According to user profile database described in described owning user information architecture；According to described product type
Product type data base described in information architecture；Produce according to described in described product bar code information architecture
Product bar code data storehouse；According to fault diagnosis data described in described fault diagnosis data information architecture
Storehouse；Described maintenance direction data base is built according to all previous maintenance record to fault.
Another aspect of the present invention provides the management control method of another kind of intelligent artifact, is applied to
Controlling end side, wherein, this device includes: send the state of intelligent artifact to intelligence database
Information；Receive the place being managed controlling that described intelligence database is sent to described intelligent artifact
Reason result；According to described result, described intelligent artifact is processed.
Further, send the status information of intelligent artifact to intelligence database, specifically include:
By communication module, and the cloud platform being connected with described communication module, send out to intelligence database
Send described status information.
Another further aspect, present invention also offers the management and control device of a kind of intelligent artifact, application
In intelligence database side, described device includes: acquiring unit, for obtaining the shape of intelligent artifact
State information, and preserve；First processing unit, is used for according to described status information described
Intelligent artifact is managed controlling.
Further, described acquiring unit is additionally operable to, by being connected with router or home gateway
Described control terminal, obtain described status information；Or, by with router or home network
Close the described intelligent artifact connected, directly obtain described status information；Wherein, described router
Or described home gateway is connected with described intelligence database by cloud platform.
Further, described first processing unit is additionally operable to, according to described status information to described
Intelligent artifact carry out the one in fault diagnosis, maintenance direction, track and localization and performance evaluation or
Multiple.
Further, described first processing unit is additionally operable to, when described status information is by institute
State and control what terminal obtained, then examine in described intelligence database according to described status information
Rope, it is thus achieved that the result to fault, without retrieving the result to fault, then
Triggering online customer service processes；When described status information is obtained by described intelligent artifact, then
Described intelligent artifact whether fault is judged according to described status information, if it is, in described intelligence
Can retrieve in data base, it is thus achieved that the result to fault, described result is sent
Confirm to online customer service.
Further, described status information includes: owning user information, product type information,
One or more in product bar code information and fault data information；Described intelligence database enters
One step includes: user profile database, product type data base, product bar code data base,
One or more in Fault Diagnosis Database and maintenance direction data base；
Described device also includes arranging unit；Described unit is set, for using belonging to described
User profile database described in the information architecture of family；Produce according to described in described product type information architecture
Product types of database；According to product bar code data base described in described product bar code information architecture；
According to Fault Diagnosis Database described in described fault diagnosis data information architecture；According to all previous to event
The maintenance record of barrier builds described maintenance direction data base.
Another another further aspect, present invention also offers a kind of intelligence database, this intelligence database bag
Include the management and control device of any one described intelligent artifact above-mentioned.
Another further aspect again, present invention also offers the management and control device of a kind of intelligent artifact, should
For controlling end side, described device includes: transmitting element, for sending to intelligence database
The status information of intelligent artifact；Receive unit, for receive that intelligence database sends to described
Intelligent artifact is managed the result controlled；Second processing unit, for according to described place
Described intelligent artifact is processed by reason result.
Further, described sending module is additionally operable to, by communication module and logical with described
The cloud platform that news module connects, sends described status information to intelligence database.
Another further aspect again, present invention also offers a kind of control terminal, and this control terminal includes
State the management and control device of any one described intelligent artifact.
Also another further aspect, present invention also offers the management control system of a kind of intelligent artifact, institute
The system of stating includes: control terminal, communication module, cloud platform, intelligence database；Described control
Terminal, is connected with described communication module, for sending the status information of intelligent artifact to institute
State communication module；Described communication module, is connected with described control terminal and described cloud platform,
For the described status information that described control terminal is sent is sent to described cloud platform；Described cloud
Platform, is connected with described intelligence database, for the described shape sent by described communication module
State information sends to described intelligence database；Described intelligence database, for putting down according to described cloud
Described intelligent artifact is managed controlling by the described status information that platform is sent.
Application technical scheme, by arranging intelligence database, real by intelligence database
Time obtain the status information of intelligent artifact, and according to this status information, intelligent artifact is managed
Reason controls, and the status information obtained due to the present invention is accurate, so that intelligent artifact manufacture
Business can carry out management and control to intelligent artifact accurately, and then substantially increases Consumer's Experience.
Accompanying drawing explanation
Fig. 1 is the flow process of the management control method of a kind of intelligent artifact according to embodiments of the present invention
Schematic diagram；
Fig. 2 is the structure of the management control system of a kind of intelligent artifact according to embodiments of the present invention
Schematic diagram；
Fig. 3 is the structural representation of intelligence database according to embodiments of the present invention；
Fig. 4 is the stream of the management control method of another kind of intelligent artifact according to embodiments of the present invention
Journey schematic diagram；
Fig. 5 is the structure of the management and control device of a kind of intelligent artifact according to embodiments of the present invention
Schematic diagram；
Fig. 6 is the knot of the management and control device of another kind of intelligent artifact according to embodiments of the present invention
Structure schematic diagram.
Detailed description of the invention
With specific embodiment, the present invention is described in further detail below in conjunction with the accompanying drawings, but does not makees
For limitation of the invention.
Fig. 1 is the flow chart of the management control method of intelligent artifact according to embodiments of the present invention,
As it is shown in figure 1, the executive agent of the method is intelligence database, the method comprises the following steps:
S101, the status information of acquisition intelligent artifact, and preserve；
S102, it is managed described intelligent artifact controlling according to described status information.
That is, the present invention is by arranging intelligence database, intelligence database obtain intelligence product in real time
The status information of product, and be managed controlling to intelligent artifact according to this status information, due to
The status information that the present invention is obtained is accurate, so that intelligent artifact manufacturer can be accurately
Intelligent artifact is carried out management and control, and then substantially increases Consumer's Experience.
The executive agent of the method described in the embodiment of the present invention is intelligence database, intelligence database
Pass sequentially through cloud platform and home gateway is connected with intelligent artifact, obtained in real time by intelligence database
Take the status information of intelligent artifact, and be managed controlling to intelligent artifact according to this status information
System, thus realize accurately obtaining the status information of intelligent artifact.
Described in the embodiment of the present invention, status information includes: owning user information, product type information,
One or more in product bar code information and fault data information；
Concrete, owning user information described in the embodiment of the present invention specifically include user name,
Address and telephone number etc. information, product type information includes the concrete kind of information of product,
Such as air-conditioning, depurator, electric cooker and mobile phone etc., product bar code information is and product class
The bar code that type, batch, date of manufacture and production sequence etc. are formulated, fault data information is to stop
Failure code during machine, each loading condition when shutting down, load running time when shutting down, each when shutting down
Electric current etc. when operational mode, shutdown when sensor temperature, shutdown.
Certainly, those skilled in the art can also arrange other state letter according to actual needs
Breath, as increased the use time of product, product starts time, and the experience letter of user every day
Breath, etc., so that operator can be according to status information of the present invention to intelligent artifact
Carry out management and control such that it is able to provide the user comprehensive service.
When being embodied as, described in the embodiment of the present invention, step S101 specifically includes:
By the described control terminal being connected with router or home gateway, obtain described state letter
Breath；Or, by the described intelligent artifact being connected with router or home gateway, directly obtain
Described status information；Wherein, described router or described home gateway pass through cloud platform with described
Intelligence database connects.
Fig. 2 is the structure of the management and control device of a kind of intelligent artifact according to embodiments of the present invention
Schematic diagram, as in figure 2 it is shown, intelligence database of the present invention is by cloud platform and communication module (tool
Body is the dress that up-downgoing information can be preserved and send by router or home gateway etc.
Put) connect, it is connected with intelligent artifact by this communication module so that intelligence database can be real
Time obtain intelligent artifact status information, with intelligent artifact is managed control.
Specifically, the intelligent artifact of the present invention is connected with communication module, and intelligent artifact possesses to be sent out
Giving the ability of the various status information data of himself, in communications protocol, perhaps intelligent artifact goes out
During existing abnormal conditions, exception will occur, and data send jointly to communication module；
Communication module possess storage data, memory fault tree (memory is below content bag crosses but do not limit:
Failure code during shutdown, each loading condition when shutting down, load running time when shutting down, when shutting down
Each sensor temperature, shut down time operational mode, shut down time electric current), send data ability.Logical
The status information data of intelligent artifact is sent to the cloud platform of manufacturer by news module, and, logical
News module permission control terminal APP self-inspection storage fault data (that is, when intelligent artifact is started shooting,
Under the triggering controlling terminal, whether have according to the Data Detection intelligent artifact of communication module storage
Fault), by user by controlling the installation addresses sent of terminal and contact method, and it is currently installed on
When address is consistent, the status information data collected just can be sent manufacturer by communication module automatically
Cloud platform；
The data received are sent to intelligence database by cloud platform, control terminal can in real time with make
Make business's cloud platform and carry out interaction；
Intelligent artifact described in the embodiment of the present invention includes that intelligent television, intelligent refrigerator, intelligence are washed
Clothing machine and intelligent air condition etc..
Described in the embodiment of the present invention, step S102 specifically includes: according to described status information to described
Intelligent artifact carry out the one in fault diagnosis, maintenance direction, track and localization and performance evaluation or
Multiple.
Concrete, according to described status information, described intelligent artifact is entered described in the embodiment of the present invention
Row fault diagnosis, specifically includes: when described status information is obtained by described control terminal,
Then retrieve in described intelligence database according to described status information, it is thus achieved that the place to fault
Reason result, without retrieving the result to fault, then triggers online customer service and processes；
When described status information is obtained by described intelligent artifact, then sentence according to described status information
Disconnected described intelligent artifact whether fault, if it is, retrieve in described intelligence database,
Obtain result to fault, and described result is sent to online customer service confirms.
When being embodied as, the embodiment of the present invention is, when described status information is by described control
Terminal obtains, then intelligence database retrieves critical data according to described status information, in diagnosis
When holding identical, according to maintenance direction data base, intelligence database passes through cloud platform to controlling terminal
Feed back；If described status information, beyond intelligent data library searching critical data, diagnosis
When content is overflowed, then reply in real time by online customer service personnel, solve, or data
Storehouse solves in how many hours automatically replying；
When described status information is obtained by described intelligent artifact, and intelligence database is according to guarantor
The data content deposited, the automatically knowledge base in retrieval, contrasting data storehouse, rule base, case library
Deng, in range of search, judge that intelligent artifact is whether abnormal, it is determined that for time without exception, data base
Do not send user and do not issue online customer service personnel, it is determined that when result has abnormal, data base according to
Above method provides maintenance direction scheme, be then issued to online customer service confirm, after confirmation again to
Control terminal and send out result.
Specifically, the embodiment of the present invention is by setting up multiple types in described intelligence database
The data base of type, to realize intelligent artifact being tracked location and performance evaluation, automatically diagnosing
Fault and user's online interaction and consulting etc. after sale
Similar with the process of above-mentioned fault diagnosis, the present invention is complete again by intelligence database
The maintenance direction of intelligent artifact, track and localization and performance evaluation in pairs.
By the track and localization to intelligent artifact, intelligent artifact can preferably be known in manufacturer
The information such as geographical distribution, and by the performance evaluation of intelligent artifact preferably product is carried out
Performance improvement etc..
Meanwhile, by method of the present invention, user can carry out online by controlling terminal
Consulting etc., thus substantially increase Consumer's Experience.
Described in the embodiment of the present invention, method also includes: according to described owning user information architecture
User profile database；According to product type data base described in described product type information architecture；
According to product bar code data base described in described product bar code information architecture；According to described fault
Diagnosis data message builds described Fault Diagnosis Database；According to all previous maintenance record to fault
Build described maintenance direction data base.
Fig. 3 is the structural representation of intelligence database according to embodiments of the present invention, such as Fig. 3 institute
Showing, described in the embodiment of the present invention, intelligence database farther includes: user profile database, product
Product types of database, product bar code data base, Fault Diagnosis Database and maintenance direction data
Storehouse, concrete:
Product type data base: employing intelligent electric appliance phonetic alphabet beginning (such as air-conditioning: K, refrigerator:
B)+model (such as numeral)；Or each product type of manufacturer's Uniform Name；
Product bar code data base: use product type phonetic alphabet beginning+production batch+production
Date+production sequence；
User profile database: use place name phonetic alphabet beginning+address name phonetic alphabet to open
Head；
The Fault Diagnosis Database of the present invention farther includes: artificial intelligence diagnosis data base is with many
Unit sensor diagnostics data storehouse, wherein, artificial intelligence diagnosis data base, first there is human-machine interface
Mouth line, sets up each product type nominal performance of operating condition data base's mould (such as: knowledge base, rule
Storehouse, case library etc.), the inquiry of data, data form fractional analysis arrangement, data reception with send out
Send, data-base content is derived and is imported, and adds renewal data function, etc.；Polynary biography
Sensor diagnostic data base, sets up the fault tree information table of each product type, and fault tree information table has
Body includes failure cause of failure code of various intelligent artifact and its correspondence etc., Yong Hutong
Crossing and control fault message or the fault message that receives of intelligence database that terminal sends, data base examines
After disconnected information, provide maintenance program according to Maintenance plan, be automatically transmitted to control terminal, carry
Wake up user, is also sent to the online customer service of manufacturer simultaneously；
When being embodied as, the intelligent artifact of the embodiment of the present invention is provided with multiple sensor, passes through
Described sensor, intelligent artifact sends all service datas automatically, according in communications protocol perhaps
(when system has exception, and communication association does not define the transmission of person's communications protocol undefined content
During content, intelligent artifact internal processor automatically by abnormal data send), send content bag cross but
It is not limited to data below, such as: air-conditioning internal-external machine temperature, operation time, electric current, compressor
Frequency, each fault of each loading condition cancel closedown, respectively protect, to communication module, communication mould
Block storage data and automatically transmission data are sent to intelligence database by cloud platform, by intelligence number
Process according to storehouse, and return to result control terminal；Control terminal and receive process knot
Really, i.e. the solution of fault, then automatically search for neighbouring network of maintenance and repair, and selecting time is about
Fixed and the information of transmission notifies manufacturer and nearest site on-site maintenance service.
It is to say, the present invention is by gathering the omnibearing shape of multi-dimensional data of multi-product
State information, is filtered it, complete product tracing and positioning, effectively solve after-sales service and
After-market product service data can be grasped very well, thus realize preferably servicing user.
Corresponding to the management control method of the intelligent artifact that Fig. 1 introduces, present embodiments provide one
Plant the management control method of intelligent artifact, the management control method of intelligent artifact as shown in Figure 4
Schematic flow sheet, the executive agent of the method be control terminal, the method includes:
S401, to intelligence database send intelligent artifact status information；
S402, receive that described intelligence database sends be managed described intelligent artifact control
Result；
S403, according to described result, described intelligent artifact is processed.
It is to say, the status information of intelligent artifact is sent out by the user of the present invention by controlling terminal
Give intelligence database, enable intelligence database to obtain the management control to intelligent artifact accurately
The result of system, so that intelligent artifact can be carried out by intelligent artifact manufacturer accurately
Management and control, and then substantially increase Consumer's Experience.
Preferably, described in the embodiment of the present invention, step S401 specifically includes: by communication module,
And the cloud platform being connected with described communication module, send described status information to intelligence database.
Described in the embodiment of the present invention, step S403 specifically includes: controls terminal and receives result,
The i.e. solution of fault, then automatically search for neighbouring network of maintenance and repair, and select time agreement and send out
Breath of delivering letters notice manufacturer and nearest site on-site maintenance service.
Corresponding to the management control method of the intelligent artifact that Fig. 1 introduces, present embodiments provide one
Plant the management and control device of intelligent artifact, the management and control device of intelligent artifact as shown in Figure 5
Structural representation, this device is arranged on intelligence database side, and this device includes: acquiring unit,
For obtaining the status information of intelligent artifact, and preserve；First processing unit, for root
It is managed controlling to described intelligent artifact according to described status information.
The present invention obtains the status information of intelligent artifact in real time by acquiring unit, and by first
Intelligent artifact is managed controlling, due to institute of the present invention by processing unit according to this status information
The status information obtained is accurate, so that intelligence can be produced by intelligent artifact manufacturer accurately
Product carry out management and control, and then substantially increase Consumer's Experience.
The executive agent of the method described in the embodiment of the present invention is intelligence database, intelligence database
Pass sequentially through cloud platform and home gateway is connected with intelligent artifact, obtained in real time by intelligence database
Take the status information of intelligent artifact, and be managed controlling to intelligent artifact according to this status information
System, thus realize accurately obtaining the status information of intelligent artifact.
Described in the embodiment of the present invention, status information includes: owning user information, product type information,
One or more in product bar code information and fault data information；
Concrete, owning user information described in the embodiment of the present invention specifically include user name,
Address and telephone number etc. information, product type information includes the concrete kind of information of product,
Such as air-conditioning, depurator, electric cooker and mobile phone etc., product bar code information is and product class
The bar code that type, batch, date of manufacture and production sequence etc. are formulated, fault data information is to stop
Failure code during machine, each loading condition when shutting down, load running time when shutting down, each when shutting down
Electric current etc. when operational mode, shutdown when sensor temperature, shutdown.
Certainly, those skilled in the art can also arrange other state letter according to actual needs
Breath, as increased the use time of product, product starts time, and the experience letter of user every day
Breath, etc., so that operator can be according to status information of the present invention to intelligent artifact
Carry out management and control such that it is able to provide the user comprehensive service.
The embodiment of the present invention additionally provides the following mode that is preferably carried out, concrete, described in obtain
Take unit and be additionally operable to the described control terminal by being connected with router or home gateway, obtain institute
State status information；Or, by the described intelligent artifact being connected with router or home gateway,
Directly obtain described status information；Wherein, described router or described home gateway are put down by cloud
Platform is connected with described intelligence database.
The embodiment of the present invention additionally provides the following mode that is preferably carried out, concrete, and described
One processing unit is additionally operable to, according to described status information described intelligent artifact carried out fault diagnosis,
One or more in maintenance direction, track and localization and performance evaluation.
When being embodied as, the first processing unit described in the embodiment of the present invention, when described state
Information is obtained by described control terminal, then according to described status information at described intelligence number
Retrieve according in storehouse, it is thus achieved that the result to fault, without retrieving fault
Result, then trigger online customer service and process；When described status information is to be produced by described intelligence
Product obtain, then judge described intelligent artifact whether fault according to described status information, if it is,
Then retrieve in described intelligence database, it is thus achieved that the result to fault, and by described
Result is sent to online customer service and confirms.
The embodiment of the present invention additionally provides the following mode that is preferably carried out, concrete, described shape
State information includes: owning user information, product type information, product bar code information and fault
One or more in data message；
Described intelligence database farther includes: user profile database, product type data base,
One or many in product bar code data base, Fault Diagnosis Database and maintenance direction data base
Kind；
Described device also includes arranging unit, and the described unit that arranges is for according to described owning user
User profile database described in information architecture；According to product described in described product type information architecture
Types of database；According to product bar code data base described in described product bar code information architecture；
According to Fault Diagnosis Database described in described fault diagnosis data information architecture；According to all previous to event
The maintenance record of barrier builds described maintenance direction data base.
Concrete, product type data base: employing intelligent electric appliance phonetic alphabet beginning (such as air-conditioning:
K, refrigerator: B)+model (such as numeral)；Or each product type of manufacturer's Uniform Name；
Product bar code data base: use product type phonetic alphabet beginning+production batch+production
Date+production sequence；
User profile database: use place name phonetic alphabet beginning+address name phonetic alphabet to open
Head；
The Fault Diagnosis Database of the present invention farther includes: artificial intelligence diagnosis data base is with many
Unit sensor diagnostics data storehouse, wherein, artificial intelligence diagnosis data base, first there is human-machine interface
Mouth line, sets up each product type nominal performance of operating condition data base's mould (such as: knowledge base, rule
Storehouse, case library etc.), the inquiry of data, data form fractional analysis arrangement, data reception with send out
Send, data-base content is derived and is imported, and adds renewal data function, etc.；Polynary biography
Sensor diagnostic data base, sets up the fault tree information table of each product type, the most as shown in Figure 4,
The fault message that user is received by the fault message or intelligence database controlling terminal transmission, number
After the diagnostic message of storehouse, provide maintenance program according to Maintenance plan, be automatically transmitted to user's control
Terminal processed, reminds user, is also sent to the online customer service of manufacturer simultaneously；
When being embodied as, the intelligent artifact of the embodiment of the present invention is provided with multiple sensor, passes through
Described sensor, intelligent artifact sends all service datas automatically, according in communications protocol perhaps
(when system has exception, and communication association does not define the transmission of person's communications protocol undefined content
During content, intelligent artifact internal processor automatically by abnormal data send), send content bag cross but
It is not limited to data below, such as: air-conditioning internal-external machine temperature, operation time, electric current, compressor
Frequency, each fault of each loading condition cancel closedown, respectively protect, to communication module, communication mould
Block storage data and automatically transmission data are sent to intelligence database by cloud platform, by intelligence number
Process according to storehouse, and return to result control terminal；Control terminal and receive solution party
Case, network of maintenance and repair near automatic search, selecting time agreement and the information of transmission notify manufacturer
Service with the on-site maintenance of nearest site.
Corresponding to the management and control device of the intelligent artifact that Fig. 5 introduces, the embodiment of the present invention provides
A kind of intelligence database, this intelligence database includes any one above-mentioned described intelligent artifact
Management and control device.
Intelligence database related content in the embodiment of the present invention can refer to device embodiment part and
Embodiment of the method part understands, does not repeats them here.
Corresponding to the management control method of the intelligent artifact that Fig. 4 introduces, present embodiments provide one
Plant the management and control device of intelligent artifact, the management and control device of intelligent artifact as shown in Figure 6
Structural representation, this device is arranged on control end side, and this device includes: transmitting element,
For sending the status information of intelligent artifact to intelligence database；Receive unit, be used for receiving intelligence
The result being managed described intelligent artifact controlling that energy data base sends；Second processes
Unit, for processing described intelligent artifact according to described result.
It is to say, the status information of intelligent artifact is sent out by the user of the present invention by transmitting element
Give intelligence database, enable intelligence database to obtain the management control to intelligent artifact accurately
The result of system, so that intelligent artifact can be carried out by intelligent artifact manufacturer accurately
Management and control, and then substantially increase Consumer's Experience.
The embodiment of the present invention additionally provides the following mode that is preferably carried out, concrete, described
Module is sent to be additionally operable to, by communication module, and the cloud platform being connected with described communication module,
Described status information is sent to intelligence database.
Suffered by the embodiment of the present invention, the second processing unit is after receiving result, i.e. fault
Solution, then automatically search for neighbouring network of maintenance and repair, and select time agreement and transmission information to lead to
Know manufacturer and nearest site on-site maintenance service.
Corresponding to the management and control device of the intelligent artifact that Fig. 6 introduces, the embodiment of the present invention provides
A kind of control terminal, this control terminal includes the pipe of any one above-mentioned described intelligent artifact
Reason controls device.
Corresponding to the management control method of the intelligent artifact that Fig. 1 introduces, present embodiments provide one
Plant the management control system of intelligent artifact, the management control system of intelligent artifact as shown in Figure 2
Structural representation, this control system includes: control terminal, communication module, cloud platform, intelligence
Energy data base, wherein, described control terminal, it is connected with described communication module, for by intelligence
The status information of energy product sends to described communication module；Described communication module, with described control
Terminal is connected with described cloud platform, for the described status information described control terminal sent
It is sent to described cloud platform；Described cloud platform, is connected with described intelligence database, and being used for will
The described status information that described communication module is sent sends to described intelligence database；Described intelligence
Data base, enters described intelligent artifact for the described status information sent according to described cloud platform
Line pipe reason controls.
Specifically, the present invention, by arranging intelligence database, is obtained in real time by intelligence database
The status information of intelligent artifact, and be managed controlling to intelligent artifact according to this status information,
The status information obtained due to the present invention is accurate, so that intelligent artifact manufacturer can be accurate
True carries out management and control to intelligent artifact, and then substantially increases Consumer's Experience.
It should be noted that in addition to send the status information of intelligent artifact by controlling terminal,
The embodiment of the present invention, it is also possible to directly come to communication module transmission described by intelligent artifact self
Status information, when being embodied as, the present invention is the processor by intelligent artifact or setting is
The multielement bar being arranged on intelligent artifact carries out the transmission of status information, certainly, this area
Technical staff it can also be provided that triggered above-mentioned multielement bar by intelligence database and collect
Above-mentioned status information.
Control terminal and the related content of control system in the embodiment of the present invention can refer to device in fact
Execute example part and embodiment of the method part understands, do not repeat them here.
Understanding from above description, the present invention is by arranging intelligence database, by intelligent data
Storehouse obtains the status information of intelligent artifact in real time, and enters intelligent artifact according to this status information
Line pipe reason controls, and the status information obtained due to the present invention is accurate, so that intelligent artifact
Manufacturer can carry out management and control to intelligent artifact accurately, and then substantially increases Consumer's Experience.
Certainly, it is above the preferred embodiment of the present invention.It should be pointed out that, and this technology is led
For the ordinary skill user person in territory, on the premise of without departing from its general principles, also may be used
To make some improvements and modifications, these improvements and modifications are also considered as protection scope of the present invention.
Claims (17)
1. the management control method of an intelligent artifact, it is characterised in that be applied to intelligent data
Side, storehouse, described method includes:
Obtain the status information of intelligent artifact, and preserve；
It is managed controlling to described intelligent artifact according to described status information.
The management control method of intelligent artifact the most according to claim 1, it is characterised in that
The status information of described acquisition intelligent artifact, specifically includes:
By the described control terminal being connected with router or home gateway, obtain described state letter
Breath；Or, by the described intelligent artifact being connected with router or home gateway, directly obtain
Described status information；Wherein, described router or described home gateway pass through cloud platform with described
Intelligence database connects.
The management control method of intelligent artifact the most according to claim 1 and 2, its feature
It is, is managed controlling to described intelligent artifact according to described status information, specifically includes:
According to described status information described intelligent artifact carried out fault diagnosis, maintenance direction, with
One or more in track location and performance evaluation.
The management control method of intelligent artifact the most according to claim 3, it is characterised in that
Described according to described status information, described intelligent artifact is carried out fault diagnosis, specifically includes:
When described status information is obtained by described control terminal, then believe according to described state
Breath is retrieved in described intelligence database, it is thus achieved that the result to fault, without
Retrieve the result to fault, then trigger online customer service and process；
When described status information is obtained by described intelligent artifact, then believe according to described state
Breath judges described intelligent artifact whether fault, if it is, carry out in described intelligence database
Retrieval, it is thus achieved that the result to fault, and described result is sent to online customer service enters
Row confirms.
The management control method of intelligent artifact the most according to claim 1 and 2, its feature
It is,
Described status information includes: owning user information, product type information, product bar code
One or more in information and fault data information；
Described intelligence database farther includes: user profile database, product type data base,
One or many in product bar code data base, Fault Diagnosis Database and maintenance direction data base
Kind；
Described method also includes:
According to user profile database described in described owning user information architecture；
According to product type data base described in described product type information architecture；
According to product bar code data base described in described product bar code information architecture；
According to Fault Diagnosis Database described in described fault diagnosis data information architecture；
Described maintenance direction data base is built according to all previous maintenance record to fault.
6. the management control method of an intelligent artifact, it is characterised in that be applied to control terminal
Side, described method includes:
The status information of intelligent artifact is sent to intelligence database；
Receive the process being managed controlling that described intelligence database is sent to described intelligent artifact
Result；
According to described result, described intelligent artifact is processed.
The management control method of intelligent artifact the most according to claim 6, it is characterised in that
Send the status information of intelligent artifact to intelligence database, specifically include:
By communication module, and the cloud platform being connected with described communication module, to intelligent data
Storehouse sends described status information.
8. the management and control device of an intelligent artifact, it is characterised in that be applied to intelligent data
Side, storehouse, described device includes:
Acquiring unit, for obtaining the status information of intelligent artifact, and preserves；
First processing unit, for being managed described intelligent artifact according to described status information
Control.
The management and control device of intelligent artifact the most according to claim 8, it is characterised in that
Described acquiring unit is additionally operable to, by the described control being connected with router or home gateway
Terminal, obtains described status information；Or, by the institute being connected with router or home gateway
State intelligent artifact, directly obtain described status information；Wherein, described router or described family
Gateway is connected with described intelligence database by cloud platform.
The management and control device of intelligent artifact the most according to claim 8 or claim 9, its feature
It is,
Described first processing unit is additionally operable to, and enters described intelligent artifact according to described status information
One or more in row fault diagnosis, maintenance direction, track and localization and performance evaluation.
The management and control device of 11. intelligent artifacts according to claim 10, its feature exists
In,
Described first processing unit is additionally operable to, when described status information is by described control terminal
Obtain, then retrieve in described intelligence database according to described status information, it is thus achieved that right
The result of fault, without retrieving the result to fault, then triggers online visitor
Clothes process；When described status information is obtained by described intelligent artifact, then according to described shape
State information judges described intelligent artifact whether fault, if it is, in described intelligence database
Retrieve, it is thus achieved that the result to fault, described result is sent to online customer service
Confirm.
The management and control device of 12. intelligent artifacts according to claim 8 or claim 9, its feature
It is,
Described status information includes: owning user information, product type information, product bar code
One or more in information and fault data information；
Described intelligence database farther includes: user profile database, product type data base,
One or many in product bar code data base, Fault Diagnosis Database and maintenance direction data base
Kind；
Described device also includes arranging unit；
Described unit is set, for according to subscriber data number described in described owning user information architecture
According to storehouse；According to product type data base described in described product type information architecture；According to described product
Product bar code information builds described product bar code data base；Believe according to described fault diagnosis data
Breath builds described Fault Diagnosis Database；Described dimension is built according to all previous maintenance record to fault
Repair guide data storehouse.
13. 1 kinds of intelligence databases, it is characterised in that described intelligence database includes: right is wanted
Seek in 8-12 the management and control device of intelligent artifact described in any one.
The management and control device of 14. 1 kinds of intelligent artifacts, it is characterised in that be applied to control terminal
Side, described device includes:
Transmitting element, for sending the status information of intelligent artifact to intelligence database；
Receive unit, for receive that intelligence database sends, described intelligent artifact is managed
The result controlled；
Second processing unit, for processing described intelligent artifact according to described result.
The management and control device of 15. intelligent artifacts according to claim 14, its feature exists
In,
Described sending module is additionally operable to, and by communication module, and is connected with described communication module
Cloud platform, to intelligence database send described status information.
16. 1 kinds control terminal, it is characterised in that described control terminal includes claim 14
Or the management and control device of the intelligent artifact according to any one of 15.
The management control system of 17. 1 kinds of intelligent artifacts, it is characterised in that described system includes:
Control terminal, communication module, cloud platform, intelligence database；
Described control terminal, is connected with described communication module, for by the state of intelligent artifact
Information sends to described communication module；
Described communication module, is connected with described control terminal and described cloud platform, for by institute
State and control the described status information sent of terminal and be sent to described cloud platform；
Described cloud platform, is connected with described intelligence database, for being sent out by described communication module
The described status information come sends to described intelligence database；
Described intelligence database, for the described status information sent according to described cloud platform to institute
State intelligent artifact to be managed controlling.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106802617A (en) * | 2017-01-22 | 2017-06-06 | 无锡小天鹅股份有限公司 | The method for diagnosing faults of washing machine, device and big data platform |
| CN109617872A (en) * | 2018-12-06 | 2019-04-12 | 郑州云海信息技术有限公司 | A kind of self-service cloud service platform and system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102238198A (en) * | 2010-04-23 | 2011-11-09 | 无锡水木信息科技有限公司 | Remote condition automatic reporting system and method thereof of intelligent device |
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- 2016-05-16 CN CN201610327012.4A patent/CN105976036A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102238198A (en) * | 2010-04-23 | 2011-11-09 | 无锡水木信息科技有限公司 | Remote condition automatic reporting system and method thereof of intelligent device |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106802617A (en) * | 2017-01-22 | 2017-06-06 | 无锡小天鹅股份有限公司 | The method for diagnosing faults of washing machine, device and big data platform |
| CN109617872A (en) * | 2018-12-06 | 2019-04-12 | 郑州云海信息技术有限公司 | A kind of self-service cloud service platform and system |
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Application publication date: 20160928 |