CN105227447A - The online answering method of problem feedback information and server - Google Patents
The online answering method of problem feedback information and server Download PDFInfo
- Publication number
- CN105227447A CN105227447A CN201510716726.XA CN201510716726A CN105227447A CN 105227447 A CN105227447 A CN 105227447A CN 201510716726 A CN201510716726 A CN 201510716726A CN 105227447 A CN105227447 A CN 105227447A
- Authority
- CN
- China
- Prior art keywords
- feedback information
- problem feedback
- information
- user
- return
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Information Transfer Between Computers (AREA)
Abstract
The present invention relates to networking technology area, particularly relate to the online answering method of a kind of problem feedback information and server.Wherein said method comprises the steps: the problem feedback information in response to the particular type received, and obtains the user ID sending this problem feedback information; Described problem feedback information is sent to corresponding Processing Interface, and to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type; Receive the return information of described Processing Interface in response to this problem feedback information, push this return information to described user ID.Accordingly, the server adopting the method is additionally provided.Namely user is after the feedback information that asks a question, the return information that server returns in response to this problem feedback information can be received timely, make user and server end mutual in time by real-time performance, effectively maintain the efficient communicative channel between user and server, improve the Experience Degree of user.
Description
[technical field]
The present invention relates to networking technology area, particularly relate to the online answering method of a kind of problem feedback information and server.
[background technology]
E-book utilizes computer technology by the publication of the information content digitizations such as word, picture, sound, image.More and more extensive along with Internet technology application, traditional paper reading method is replaced by e-book gradually, people more and more tend to utilize network and computer online or download e-book and read.
The column that existing a lot of e-book has problem to feed back, user can send problem feedback information by this column to this e-book website or server.But in fact, in user feedback after problem feedback information, the website side belonging to e-book or server side can not be replied timely, and whether whether the problem that makes user not know oneself to feed back obtains is paid attention to and solves, and whether result is satisfied with, make user experience poor.
[summary of the invention]
Object of the present invention is intended to solve at least one problem above-mentioned, provides the online answering method of a kind of problem feedback information and server.
For realizing this object, the present invention adopts following technical scheme:
The invention provides the online answering method of a kind of problem feedback information, comprise the steps:
In response to the problem feedback information of the particular type received, obtain the user ID sending this problem feedback information;
Described problem feedback information is sent to corresponding Processing Interface, and to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type;
Receive the return information of described Processing Interface in response to this problem feedback information, push this return information to described user ID.
Further, described described problem feedback information is sent to corresponding Processing Interface, after the step obtaining the return information corresponding with the particular type of this problem feedback information, also comprises step:
Based on the keyword in problem feedback information, from storage form, inquire about the return information whether existed with corresponding to this problem feedback information, if exist, directly return this return information;
When inquiring about the return information that be there is not correspondence, described problem feedback information and user ID are sent to corresponding standby Processing Interface.
Further, described standby Processing Interface is used for the user ID that relevance stores this problem feedback information and correspondence thereof, and is labeled as unsuccessful treatment state;
Return corresponding return information.
Concrete, described standby Processing Interface returns in the step of corresponding return information, comprising:
From described storage form, obtain return information according to described problem feedback information, the keyword wherein corresponding to this return information and described problem feedback information meet certain degree of approximation.
Concrete, describedly obtain in the step of return information according to described problem feedback information from described storage form, also comprise step:
Obtain the multiple keywords in this problem feedback information;
The keyword identical at least partly with described keyword is searched from described storage form;
The return information corresponding to the identical keyword of this part is pushed to described user ID.
Further, following subsequent step is also comprised:
Extract the keyword in described problem feedback information;
Relevance stores in this keyword and described return information to described storage form.
Disclosing according to one embodiment of present invention, the described Processing Interface of described reception, in response to the return information of this problem feedback information, pushes in the step of this return information to described user, also comprises:
Receive the URL address information that described Processing Interface is replied in response to this problem feedback information, push the URL address information that can be linked to destination address to described user ID.
Disclosing according to another embodiment of the invention, the described Processing Interface of described reception, in response to the return information of this problem feedback information, pushes in the step of this return information to described user, also comprises:
Receive the attachment data bag that described Processing Interface is replied in response to this problem feedback information, push this attachment data bag to described user ID.
Further, following subsequent step is also comprised:
To the inquiry request whether described user ID propelling movement characterization problems solves;
Receive the satisfaction reply message that described user ID is fed back in response to this user's query request.
Present invention also offers a kind of server, it includes:
Acquisition module, for the problem feedback information in response to the particular type received, obtains the user ID sending this problem feedback information;
Sending module, for described problem feedback information is sent to corresponding Processing Interface, to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type;
Pushing module, for receiving the return information of described Processing Interface in response to this problem feedback information, pushes this return information to described user ID.
Further, described server also includes:
Enquiry module, after described problem feedback information being sent to corresponding Processing Interface at sending module, based on the keyword in problem feedback information, from storage form, inquire about the return information whether existed with corresponding to this problem feedback information, if exist, directly return this return information;
When inquiring about the return information that be there is not correspondence, described problem feedback information and user ID are sent to corresponding standby Processing Interface.
Concrete, described standby Processing Interface is used for the user ID that relevance stores this problem feedback information and correspondence thereof, and is labeled as unsuccessful treatment state; And
Return corresponding return information.
Further, described standby Processing Interface also for obtaining return information according to described problem feedback information from described storage form, and the keyword wherein corresponding to this return information and described problem feedback information meet certain degree of approximation.
Further, described standby Processing Interface is also for obtaining the multiple keywords in this problem feedback information;
The keyword identical at least partly with described keyword is searched from described storage form;
The return information corresponding to the identical keyword of this part is pushed to described user ID.
Further, described server also includes:
Extraction module, for extracting the keyword in described problem feedback information;
Memory module, stores in this keyword and described return information to described storage form for relevance.
Disclosing according to one embodiment of present invention, described pushing module, also comprises:
Address push unit, for receiving the URL address information that described Processing Interface is replied in response to this problem feedback information, pushes the URL address information that can be linked to destination address to described user ID.
Disclosing according to another embodiment of the invention, described pushing module, also comprises:
Packet push unit, for receiving the attachment data bag that described Processing Interface is replied in response to this problem feedback information, pushes this attachment data bag to described user ID.
Further, described server also includes:
Inquiry pushing module, for pushing the inquiry request whether characterization problems solves to described user ID;
Receiver module, for receiving the satisfaction reply message that described user ID is fed back in response to this user's query request.
Compared with prior art, the present invention possesses following advantage:
1, in the online answering method of a kind of problem feedback information provided by the invention, receive the problem feedback information of certain type for feeding back at server after, the ID of this user is obtained; Then this problem feedback information can be sent to the Processing Interface corresponding to the type by server, then receives the return information of this Processing Interface in response to this problem feedback information, then pushes this return information to described user ID.Namely user is after the feedback information that asks a question, the return information that server returns in response to this problem feedback information can be received timely, make user and server end mutual in time by real-time performance, effectively maintain the efficient communicative channel between user and server, improve the Experience Degree of user.
2, the present invention is after whois lookup is less than the return information corresponding with problem feedback information, and meeting pushes the return information corresponding to the existing issue feedback information having certain similarity with this problem feedback information to user.Even if the return information that the problem feedback information that user provides does not mate completely, also the return information with certain similarity of server push can be received, the actual effect that raising server is replied online and high efficiency, the efficient communicative channel between effective maintenance customer and server.
The aspect that the present invention adds and advantage will part provide in the following description, and these will become obvious from the following description, or be recognized by practice of the present invention.
[accompanying drawing explanation]
The present invention above-mentioned and/or additional aspect and advantage will become obvious and easy understand from the following description of the accompanying drawings of embodiments, wherein:
Fig. 1 is the program flow diagram of an embodiment of the online answering method of problem feedback information in the present invention;
Fig. 2 is the program flow diagram of another embodiment of the online answering method of problem feedback information in the present invention;
Fig. 3 is the program flow diagram of another embodiment of the online answering method of problem feedback information in the present invention;
Fig. 4 is the structured flowchart of an embodiment of server in the present invention;
Fig. 5 is the structured flowchart of another embodiment of server in the present invention;
Fig. 6 is the structured flowchart of another embodiment of server in the present invention.
[embodiment]
Be further described the present invention below in conjunction with accompanying drawing and exemplary embodiment, the example of described embodiment is shown in the drawings, and wherein same or similar label represents same or similar element or has element that is identical or similar functions from start to finish.Being exemplary below by the embodiment be described with reference to the drawings, only for explaining the present invention, and can not limitation of the present invention being interpreted as.In addition, if the detailed description of known technology is for illustrating that feature of the present invention is unnecessary, then omitted.
Those skilled in the art of the present technique are appreciated that unless expressly stated, and singulative used herein " ", " one ", " described " and " being somebody's turn to do " also can comprise plural form.Should be further understood that, the wording used in specification of the present invention " comprises " and refers to there is described feature, integer, step, operation, element and/or assembly, but does not get rid of and exist or add other features one or more, integer, step, operation, element, assembly and/or their group.Should be appreciated that, when we claim element to be " connected " or " coupling " to another element time, it can be directly connected or coupled to other elements, or also can there is intermediary element.In addition, " connection " used herein or " coupling " can comprise wireless connections or wirelessly to couple.Wording "and/or" used herein comprises one or more whole or arbitrary unit listing item be associated and all combinations.
Those skilled in the art of the present technique are appreciated that unless otherwise defined, and all terms used herein (comprising technical term and scientific terminology), have the meaning identical with the general understanding of the those of ordinary skill in field belonging to the present invention.It should also be understood that, those terms defined in such as general dictionary, should be understood to that there is the meaning consistent with the meaning in the context of prior art, unless and by specific definitions as here, otherwise can not explain by idealized or too formal implication.
Those skilled in the art of the present technique are appreciated that, here used " terminal ", " terminal equipment " had both comprised the equipment of wireless signal receiver, it only possesses the equipment of the wireless signal receiver without emissivities, comprise again the equipment receiving and launch hardware, it has and on bidirectional communication link, can perform the reception of two-way communication and launch the equipment of hardware.This equipment can comprise: honeycomb or other communication equipments, its honeycomb or other communication equipment of having single line display or multi-line display or not having multi-line display; PCS (PersonalCommunicationsService, PCS Personal Communications System), it can combine voice, data processing, fax and/or its communication ability; PDA (PersonalDigitalAssistant, personal digital assistant), it can comprise radio frequency receiver, beep-pager, the Internet/intranet access, web browser, notepad, calendar and/or GPS (GlobalPositioningSystem, global positioning system) receiver; Conventional laptop and/or palmtop computer or other equipment, it has and/or comprises the conventional laptop of radio frequency receiver and/or palmtop computer or other equipment.Here used " terminal ", " terminal equipment " can be portable, can transport, be arranged in the vehicles (aviation, sea-freight and/or land), or be suitable for and/or be configured at local runtime, and/or with distribution form, any other position operating in the earth and/or space is run.Here used " terminal ", " terminal equipment " can also be communication terminal, access terminals, music/video playback terminal, can be such as PDA, MID (MobileInternetDevice, mobile internet device) and/or there is the mobile phone of music/video playing function, also can be the equipment such as intelligent television, Set Top Box.
Those skilled in the art of the present technique are appreciated that, the concepts such as server used here, high in the clouds, remote network devices, have effects equivalent, it includes but not limited to the cloud that computer, network host, single network server, multiple webserver collection or multiple server are formed.At this, cloud is formed by based on a large amount of computer of cloud computing (CloudComputing) or the webserver, and wherein, cloud computing is the one of Distributed Calculation, the super virtual machine be made up of a group loosely-coupled computer collection.In embodiments of the invention, realize communicating by any communication mode between remote network devices, terminal equipment with WNS server, include but not limited to, the mobile communication based on 3GPP, LTE, WIMAX, the computer network communication based on TCP/IP, udp protocol and the low coverage wireless transmission method based on bluetooth, infrared transmission standard.
Be necessary first to carry out following guiding explanation to application scenarios of the present invention and principle thereof.
In the Internet, generally comprise user side (customer mobile terminal), network and server (Web server etc. as website).Wherein user side can be the Internet mobile terminal of user, as desktop computer (PC), laptop computer (Laptop), with the smart machines of web page browsing function, as personal digital assistant (PersonalDigitalAssisstant, PDA), and mobile internet device (MobileInternetDevice, MID) and smart mobile phone (Phone) etc.These mobile terminals can, in internet environment, typically as in the Internet environment, be asked to provide a certain service by another process (as the process that server provides).Such as, in the present invention, to be mounted with the mobile phone of the APP of ebook function for user side, such as: Android phone etc.; With user feedback column in described APP, user can send problem feedback information by this column to server, and server returns to user's return information.
Server normally by communication mediums such as the Internets, typical remote computer system of accessing as internet.And server can provide service for the multiple user sides from the Internet usually.There is provided service process to comprise and receive the user side request of sending, collect user side information and feedback information etc.In fact, server serves as this role of informant of computer network.Server is usually located at the side providing service, or is configured to service content by service provider, and such service provider can as the website etc. of Internet service company.
The application scenarios of method of the present invention and terminal, using mobile terminal as client, is that server is for example is to carry out exemplary illustration with Cloud Server.Wherein in this mobile terminal pre-loaded have can with the application program with e-book reading and function of search of server communication.But should be noted that this description is only exemplary, scope of the present invention is not limited to this, and the method for the embodiment of the present invention and terminal are also applicable to other mobile terminals.
The embodiment of the of the present invention some technical schemes proposed to use above-mentioned principle to realize above-mentioned scene will be described in detail below.It should be noted that, the online answering method of a kind of problem feedback information provided by the invention, described from the visual angle of server, by programming, online for problem feedback information answering method can be embodied as computer program to realize on remote network devices, it includes but not limited to the cloud that computer, network host, single network server, multiple webserver collection or multiple server are formed.
See accompanying drawing 1, an exemplary embodiments of the online answering method of a kind of problem feedback information of the present invention, specifically comprises the following steps:
S11, in response to the problem feedback information of the particular type received, obtains the user ID sending this problem feedback information.
It should be noted that, in the present invention user smart machine on be mounted with the APP of ebook function, with user feedback column in described APP, user can send problem feedback information by this column to server.Certainly, user, after mobile terminal loads this e-book APP, needs to be obtained effective ID and the password that has uniqueness by registrar, and user can after this ID of employing Network Based and password login APP, and what realize with server end is mutual.
After user enters e-book webpage by the corresponding APP on mobile terminal, submit to after feed back input frame input problem feedback information, such as " the 5th chapters and sections that XX novel upgrades can not find ", " page clicking XX novel does not respond ".Server end can receive the packet comprising this problem feedback information, such as, this packet can adopt XML or Json form to be sent to server end, certainly for ensureing that real-time can adopt the mode of Http or Socket under long connection to send, the present embodiment does not limit the send mode of problem feedback information and the data format of employing.
After server has listened to problem feedback information, obtain and resolve the packet comprising this problem feedback information, extract the keyword in this problem feedback information, such as described keyword is " XX novel ", then can obtain the main body that particular type corresponding in this problem feedback information points to this " XX novel " by name; And the user ID obtaining sending this problem feedback information can be resolved from this packet; What certain server also can be set up from this user and server longly to connect or short connection obtains its corresponding user ID.
Further, see accompanying drawing 1, method of the present invention also comprises the steps:
S12: described problem feedback information is sent to corresponding Processing Interface, to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type.
In abovementioned steps, after server receives the problem feedback information of user feedback, resolve the keyword obtained in this problem feedback information, this type belonging to problem feedback information is determined according to extracting the keyword that obtains, again this problem feedback information is sent to the Processing Interface corresponding with this particular type, wherein said Processing Interface can be the port id number being pre-stored in server end, and this port id number is stored in server end with a certain particular type relevance.
Concrete, in one exemplary embodiment of the present invention, received server-side to problem feedback information be " XX novel upgrade chapter 5 joint can not find ", then the keyword extracted from this problem feedback information is " XX novel ", " chapter 5 joint ", " Not found ".Therefrom can determine that main body corresponding to these data is " XX novels ", the problem of encountering is " Not found ", according to the process port id number corresponding to above-mentioned keyword lookup to this problem.Such as, can be store from relevance in advance the port id number obtaining this Processing Interface the tables of data of type and Processing Interface, push this problem feedback information to this port id number.
Further, at server after the Processing Interface propelling movement problem feedback information of correspondence, function program corresponding to described Processing Interface extracts the keyword in this problem feedback information, search from the storage form preset and whether exist and the return information corresponding to this keyword, if exist, then return this return information directly to server.
But, when being there is not the return information corresponding to keyword in the function program inquiry that described Processing Interface is corresponding, described problem feedback information and user ID can be sent to corresponding standby Processing Interface, wherein this standby Processing Interface also can be a unique port id number, function program corresponding to described standby Processing Interface relevance can store the user ID of this problem feedback information and correspondence thereof, and this problem feedback information is labeled as unsuccessful treatment state.To be different from the problem feedback information that success solves, and play suggesting effect, so that the timely process of the follow-up problem feedback information for this unsuccessful solution.
Further, in one embodiment of the invention, standby Processing Interface can feed back to the return information that server corresponds to this problem feedback information.Wherein, this return information is obtained by keyword lookup in the storage form preset, the keyword wherein searched in keyword used and this problem feedback information has certain similarity, this similarity can obtain based on certain similarity evaluation algorithm, and the present embodiment does not limit for concrete algorithm.Or when described problem feedback information includes multiple keyword, store based on one of them keyword lookup the return information that form obtains its correspondence.
Concrete, in one exemplary embodiment of the present invention, the problem feedback information received is " the chapter 5 joint that XX novel upgrades can not find ", the keyword then extracted from this problem feedback information is " XX novel ", " chapter 5 joint ", " Not found ", when Processing Interface corresponding function program looks is less than the return information mated completely corresponding to above-mentioned all keywords, from the storage form pre-set, search the keyword identical at least partly with above-mentioned keyword, push the return information corresponding to the identical keyword of this part to described user ID.Such as, described user ID is pushed to by storing the return information corresponding to two keywords " XX novel " and " chapter 5 joint " in form simultaneously.
Certainly, it should be noted that, the corresponding function program of Processing Interface described in the present invention and standby Processing Interface, except finding with except the return information corresponding to problem feedback information based on keyword in the storage form preset, search also by other return information finding this problem feedback information with matching way in the server.Such as, get involved the function corresponding to described Processing Interface and standby Processing Interface by client personnel, help solve the return information corresponding to problem feedback information; Or described Processing Interface and standby Processing Interface are by certain matching inquiry algorithm, and intelligence obtains the return information of this problem feedback information.
Be understood that, the present invention is after whois lookup is less than the return information corresponding with problem feedback information, and meeting pushes the return information corresponding to the existing issue feedback information having certain similarity with this problem feedback information to user.Even if the return information that the problem feedback information that user provides does not mate completely, also the return information with certain similarity of server push can be received, the actual effect that raising server is replied online and high efficiency, the efficient communicative channel between effective maintenance customer and server.
Further, refer to accompanying drawing 1, the method for the invention also comprises the steps:
S13, receives the return information of described Processing Interface in response to this problem feedback information, pushes this return information to described user ID.
In abovementioned steps S12, when corresponding function program looks corresponding to Processing Interface is after the return information mated with problem feedback information, server can be fed back to.Server can receive the return information that this Processing Interface returns in this step, pushes this return information to the described user ID obtained in advance.
In one embodiment of the invention, described server returns in the return information of user the URL address information including and can be linked to destination address, clicks this URL address chain tap into into destination address to facilitate user.The application scenarios of this embodiment is, the problem feedback information that user sends characterizes the chapters and sections webpage searched less than certain this book or its correspondence, or this less than certain function webpage time, the URL of this web page address is pushed to this user by server.
In another embodiment of the present invention, described server returns in the return information of user and includes attachment data bag, to facilitate user to obtain data in this attachment data bag, wherein said data can be the download electronic document of certain this book, a certain feature card etc. of this APP software.The application scenarios of this embodiment is, when the problem feedback information that user sends characterizes and does not download certain this e-book document, the compressed data packets of this electronic document can be sent to this user by server, or transmission can solve a plug-in unit of this problem for user installation.
Be understood that, above-mentioned server feedback can also comprise other data in the return information of user, is not limited to above-mentioned scene, and above-described embodiment can not be construed as limiting the invention.
Further, refer to accompanying drawing 2, in one embodiment of the invention, method of the present invention is further comprising the steps of:
S141, extracts the keyword in described problem feedback information;
S142, relevance stores in this keyword and described return information to described storage form.
Concrete, to push the return information of described problem feedback information to user ID at server after, also need this keyword and described return information relevance to be stored in store in form.
The application scenarios of this embodiment is, described return information is not obtain by searching default storage form, but intervenes acquisition by other intelligent algorithms or client personnel.When namely there is no the return information in storage and this problem feedback information corresponding to keyword in described storage form, extract the keyword in described problem feedback information, and relevance adds this keyword and described return information extremely stores in form, and upgrade this form.
Further, refer to accompanying drawing 3, in one embodiment of the invention, the method for the invention is further comprising the steps of:
S151, to the inquiry request whether described user ID propelling movement characterization problems solves;
S152, receives the satisfaction answer that described user ID is fed back in response to this user's query request.
Concrete, in order to understand user, whether the return information of problem feedback information is satisfied with, after the return information that server to return to user ID corresponding to problem feedback information, also to the inquiry request whether described user ID propelling movement characterization problems solves, such as " you to the satisfaction replied are: 1, very satisfaction; 2, satisfied; 3, comparatively satisfaction; 4, dissatisfied, not meet very much with problem; 5, very dissatisfied, do not meet completely with problem "; And receive the satisfaction that described user feeds back in response to this user's query request and reply.Further, server receive user feedback satisfaction reply in characterizing consumer be unsatisfied with time, server can continue to send the new return information more mated to this user.
In sum, in the online answering method of a kind of problem feedback information provided by the invention, receive the problem feedback information of certain type for feeding back at server after, the ID of this user is obtained; Then this problem feedback information can be sent to the Processing Interface corresponding to the type by server, then receives the return information of this Processing Interface in response to this problem feedback information, then pushes this return information to described user ID.Namely user is after the feedback information that asks a question, the return information that server returns in response to this problem feedback information can be received timely, make user and server end mutual in time by real-time performance, effectively maintain the efficient communicative channel between user and server, improve the Experience Degree of user.
Further, according to the function modoularization thinking of computer software, present invention also offers a kind of server adopting the online answering method of this problem feedback information, refer to Fig. 4.This server comprises acquisition module 11, sending module 12 and pushing module 13, utilizes above-mentioned each module to erect the principle framework of server, thus realizes modularization embodiment.The concrete concrete function disclosing each module and realize below.
Described acquisition module 11, for the problem feedback information in response to the particular type received, obtains the user ID sending this problem feedback information.
It should be noted that, in the present invention user smart machine on be mounted with the APP of ebook function, with user feedback column in described APP, user can send problem feedback information by this column to server.Certainly, user, after mobile terminal loads this e-book APP, needs to be obtained effective ID and the password that has uniqueness by registrar, and user can after this ID of employing Network Based and password login APP, and what realize with server end is mutual.
After user enters e-book webpage by the corresponding APP on mobile terminal, submit to after feed back input frame input problem feedback information, such as " the 5th chapters and sections that XX novel upgrades can not find ", " page clicking XX novel does not respond ".Described in server end, acquisition module 11 can receive the packet comprising this problem feedback information, such as, this packet can adopt XML or Json form to be sent to server end, certainly for ensureing that real-time can adopt the mode of Http or Socket under long connection to send, the present embodiment does not limit the send mode of problem feedback information and the data format of employing.
After described in server, acquisition module 11 has listened to problem feedback information, obtain and resolve the packet comprising this problem feedback information, extract the keyword in this problem feedback information, such as described keyword is " XX novel ", then can obtain the main body that particular type corresponding in this problem feedback information points to this " XX novel " by name; And the user ID obtaining sending this problem feedback information can be resolved from this packet; What certain described acquisition module 11 also can be set up from this user and server longly to connect or short connection obtains its corresponding user ID.
Further, described sending module 12, for described problem feedback information is sent to corresponding Processing Interface, to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type.
In aforementioned acquisition module 11, after receiving the problem feedback information of user feedback, resolve the keyword obtained in this problem feedback information, this type belonging to problem feedback information is determined according to extracting the keyword that obtains, this problem feedback information is sent to the Processing Interface corresponding with this particular type by described sending module 12 again, wherein said Processing Interface can be the port id number being pre-stored in server end, and this port id number is stored in server end with a certain particular type relevance.
Concrete, in one exemplary embodiment of the present invention, the problem feedback information that described acquisition module 11 receives is " the chapter 5 joint that XX novel upgrades can not find ", then the keyword extracted from this problem feedback information is " XX novel ", " chapter 5 joint ", " Not found ".Therefrom can determine that main body corresponding to these data is " XX novels ", the problem of encountering is " Not found ", finds the process port id number corresponding to this problem according to acquisition module 11 described in above-mentioned keyword.Such as, can be store from relevance in advance the port id number obtaining this Processing Interface the tables of data of type and Processing Interface, push this problem feedback information to this port id number.
Further, server of the present invention also includes enquiry module, for after described sending module 12 pushes problem feedback information to the Processing Interface of correspondence, extract the keyword in this problem feedback information, this enquiry module searches the return information whether existed with corresponding to this problem feedback information from the storage form preset, if exist, then return this return information directly to server.
But, when being there is not the return information corresponding to keyword in described enquiry module inquiry, described problem feedback information and user ID can be sent to corresponding standby Processing Interface, wherein this standby Processing Interface also can be a unique port id number, functional module corresponding to described standby Processing Interface relevance can store the user ID of this problem feedback information and correspondence thereof, and this problem feedback information is labeled as unsuccessful treatment state.To be different from the problem feedback information that success solves, and play suggesting effect, so that the timely process of the follow-up problem feedback information for this unsuccessful solution.
Further, in one embodiment of the invention, standby Processing Interface the corresponding function module can feed back to the return information that server corresponds to this problem feedback information.Wherein, this return information is also obtained by keyword lookup in the storage form preset, the keyword wherein searched in keyword used and this problem feedback information has certain similarity, this similarity can obtain based on certain similarity evaluation algorithm, and the present embodiment does not limit for concrete algorithm.Or when described problem feedback information includes multiple keyword, store form based on one of them keyword lookup and obtain.
Concrete, in one exemplary embodiment of the present invention, the problem feedback information that server acquisition module 11 receives is " the chapter 5 joint that XX novel upgrades can not find ", the keyword that described standby Processing Interface is then extracted from this problem feedback information is " XX novel ", " chapter 5 joint ", " Not found ", from the storage form pre-set, search the keyword identical at least partly with above-mentioned keyword, push the return information corresponding to the identical keyword of this part to described user ID.Such as, described user ID is pushed to by storing the return information corresponding to two keywords " XX novel " and " chapter 5 joint " in form simultaneously.
Certainly, it should be noted that, the corresponding function program of Processing Interface described in the present invention and standby Processing Interface, except finding with except the return information corresponding to problem feedback information based on keyword in the storage form preset, search also by other return information finding this problem feedback information with matching way in the server.Such as, get involved described Processing Interface and standby Processing Interface by client personnel, help solve the return information corresponding to problem feedback information; Or described Processing Interface and standby Processing Interface are by certain search algorithm, intelligence obtains the return information of this problem feedback information.
Be understood that, the present invention is after server lookup module searches is less than the return information corresponding with problem feedback information, and functional module corresponding to standby Processing Interface can push return information corresponding to the existing issue feedback information having certain similarity with this problem feedback information to user.Even if the return information that the problem feedback information that user provides does not mate completely, also the return information with certain similarity of server push can be received, the actual effect that raising server is replied online and high efficiency, the efficient communicative channel between effective maintenance customer and server.
Further, the pushing module 13 included by server of the present invention, for receiving the return information of described Processing Interface in response to this problem feedback information, pushes this return information to described user ID.
When aforementioned search module searches to the return information mated with problem feedback information after, described sending module 12 can feed back to server.In this pushing module 13, receive the return information that this Processing Interface returns, push this return information to the described user ID obtained in advance.
In one embodiment of the invention, described pushing module 13 includes address push unit, for receiving the URL address information that described Processing Interface is replied in response to this problem feedback information, push the URL address information that can be linked to destination address to described user ID.Namely described address push unit returns in the return information of user the URL address information including and can be linked to destination address, clicks this URL address chain tap into into destination address to facilitate user.The application scenarios of this embodiment is, the problem feedback information that user sends characterizes the chapters and sections webpage searched less than certain this book or its correspondence, or this less than certain function webpage time, the URL of this web page address is pushed to this user by described address push unit.
In another embodiment of the present invention, described pushing module 13 includes packet push unit, for receiving the attachment data bag that described Processing Interface is replied in response to this problem feedback information, pushes this attachment data bag to described user ID.Namely described packet push unit returns in the return information of user and includes attachment data bag, and to facilitate user to obtain data in this attachment data bag, wherein said data can be the download document of certain this book, a certain plug-in unit etc. of this APP software.The application scenarios of this embodiment is, when the problem feedback information that user sends characterizes and does not download certain this e-book document, the compressed data packets of this electronic document can be sent to this user by described packet push unit, or transmission can solve a plug-in unit of this problem for user installation.
Further, refer to accompanying drawing 5, in one embodiment of the invention, server of the present invention also includes:
Extraction module 141, for extracting the keyword in described problem feedback information;
Memory module 142, stores in this keyword and described return information to described storage form for relevance.
Concrete, to push the return information of described problem feedback information to user ID at pushing module 13 after, also need memory module 142 this keyword and described return information relevance to be stored in and store in form.
The application scenarios of this embodiment is, described return information is not obtain by searching default storage form, but intervenes acquisition by other intelligent algorithms or client personnel.When namely there is no the return information in storage and this problem feedback information corresponding to keyword in described storage form, described extraction module 141 extracts the keyword in described problem feedback information, memory module 142 relevance adds this keyword and described return information extremely stores in form, and upgrades this form.
Further, refer to accompanying drawing 6, in one embodiment of the invention, server of the present invention also includes:
Inquiry pushing module 151, for pushing the inquiry request whether characterization problems solves to described user ID;
Receiver module 152, the satisfaction fed back in response to this user's query request for receiving described user ID replies.
Concrete, in order to understand user, whether the return information of problem feedback information is satisfied with, after the return information that pushing module 13 to return to user ID corresponding to problem feedback information, the inquiry request whether described inquiry pushing module 151 solves to described user ID propelling movement characterization problems, such as " you to the satisfaction replied are: 1, very satisfaction; 2, satisfied; 3, comparatively satisfaction; 4, dissatisfied, not meet very much with problem; 5, very dissatisfied, do not meet completely with problem "; And the satisfaction that user described in receiver module 152 interface feeds back in response to this user's query request replies.Further, when in the satisfaction that receiver module 152 receives user feedback replies, characterizing consumer is unsatisfied with, server push module 13 can continue to push the new return information more mated to this user ID.
In sum, provided by the inventionly a kind ofly adopting in the server of the online answering method of problem feedback information, receive the problem feedback information of certain type for feeding back at acquisition module 11 after, obtaining the ID of this user; Then this problem feedback information can be sent to the Processing Interface corresponding to the type by sending module 12, then adopts pushing module 13 to receive the return information of this Processing Interface in response to this problem feedback information, then pushes this return information to described user ID.Namely user is after the feedback information that asks a question, the return information that server returns in response to this problem feedback information can be received timely, make user and server end mutual in time by real-time performance, effectively maintain the efficient communicative channel between user and server, improve the Experience Degree of user.
In specification provided herein, although the description of a large amount of details.But can understand, embodiments of the invention can be put into practice when not having these details.In certain embodiments, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.
Although shown exemplary embodiments more of the present invention above, but it should be appreciated by those skilled in the art that, when not departing from principle of the present invention or spirit, can make a change these exemplary embodiments, scope of the present invention is by claim and equivalents thereof.
Claims (10)
1. the online answering method of problem feedback information, is characterized in that, comprise the steps:
In response to the problem feedback information of the particular type received, obtain the user ID sending this problem feedback information;
Described problem feedback information is sent to corresponding Processing Interface, and to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type;
Receive the return information of described Processing Interface in response to this problem feedback information, push this return information to described user ID.
2. method according to claim 1, is characterized in that, described described problem feedback information is sent to corresponding Processing Interface, after the step obtaining the return information corresponding with the particular type of this problem feedback information, also comprises step:
Based on the keyword in problem feedback information, from storage form, inquire about the return information whether existed with corresponding to this problem feedback information, if exist, directly return this return information;
When inquiring about the return information that be there is not correspondence, described problem feedback information and user ID are sent to corresponding standby Processing Interface.
3. method according to claim 2, is characterized in that, described standby Processing Interface is used for the user ID that relevance stores this problem feedback information and correspondence thereof, and is labeled as unsuccessful treatment state;
Return corresponding return information.
4. method according to claim 3, is characterized in that, described standby Processing Interface returns in the step of corresponding return information, comprising:
From described storage form, obtain return information according to described problem feedback information, the keyword wherein corresponding to this return information and described problem feedback information meet certain degree of approximation.
5. method according to claim 4, is characterized in that, describedly obtains in the step of return information according to described problem feedback information from described storage form, also comprises step:
Obtain the multiple keywords in this problem feedback information;
The keyword identical at least partly with described keyword is searched from described storage form;
The return information corresponding to the identical keyword of this part is pushed to described user ID.
6. method according to claim 1, is characterized in that, also comprises following subsequent step:
Extract the keyword in described problem feedback information;
Relevance stores in this keyword and described return information to described storage form.
7. method according to claim 1, is characterized in that, the described Processing Interface of described reception, in response to the return information of this problem feedback information, pushes in the step of this return information to described user, also comprises:
Receive the URL address information that described Processing Interface is replied in response to this problem feedback information, push the URL address information that can be linked to destination address to described user ID.
8. method according to claim 1, is characterized in that, the described Processing Interface of described reception, in response to the return information of this problem feedback information, pushes in the step of this return information to described user, also comprises:
Receive the attachment data bag that described Processing Interface is replied in response to this problem feedback information, push this attachment data bag to described user ID.
9. method according to claim 1, is characterized in that, also comprises following subsequent step:
To the inquiry request whether described user ID propelling movement characterization problems solves;
Receive the satisfaction reply message that described user ID is fed back in response to this user's query request.
10. a server, is characterized in that, includes:
Acquisition module, for the problem feedback information in response to the particular type received, obtains the user ID sending this problem feedback information;
Sending module, for described problem feedback information is sent to corresponding Processing Interface, to obtain the return information corresponding with the particular type of this problem feedback information, wherein this Processing Interface is corresponding with described particular type;
Pushing module, for receiving the return information of described Processing Interface in response to this problem feedback information, pushes this return information to described user ID.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510716726.XA CN105227447A (en) | 2015-10-29 | 2015-10-29 | The online answering method of problem feedback information and server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510716726.XA CN105227447A (en) | 2015-10-29 | 2015-10-29 | The online answering method of problem feedback information and server |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105227447A true CN105227447A (en) | 2016-01-06 |
Family
ID=54996151
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510716726.XA Pending CN105227447A (en) | 2015-10-29 | 2015-10-29 | The online answering method of problem feedback information and server |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105227447A (en) |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105978932A (en) * | 2016-04-22 | 2016-09-28 | 广东宜教通教育有限公司 | Information interaction method, information push terminal and information interaction system based on education system |
| CN107798556A (en) * | 2017-09-26 | 2018-03-13 | 上海连尚网络科技有限公司 | For updating method, equipment and the storage medium of situation record |
| CN108170445A (en) * | 2016-12-07 | 2018-06-15 | 北大医疗信息技术有限公司 | Method for pushing and pusher |
| CN108304434A (en) * | 2017-09-04 | 2018-07-20 | 腾讯科技（深圳）有限公司 | Information feedback method and terminal device |
| CN109325778A (en) * | 2018-08-17 | 2019-02-12 | 国家电网有限公司客户服务中心 | Intelligent customer service system for unified management and method by all kinds of means |
| CN109598548A (en) * | 2018-11-30 | 2019-04-09 | 武汉推杰网络科技有限公司 | A kind of public platform management system |
| CN109951486A (en) * | 2019-03-21 | 2019-06-28 | 网易（杭州）网络有限公司 | Information processing method, device, storage medium and electronic device |
| CN110866193A (en) * | 2019-11-20 | 2020-03-06 | 北京字节跳动网络技术有限公司 | Feedback method, device and equipment based on online document comment and storage medium |
| CN111553715A (en) * | 2020-04-29 | 2020-08-18 | 惠州视维新技术有限公司 | Information feedback method, server and readable storage medium |
| CN111930446A (en) * | 2020-07-31 | 2020-11-13 | 北京字节跳动网络技术有限公司 | Information processing method, device, terminal equipment and medium |
| CN113515705A (en) * | 2021-07-27 | 2021-10-19 | 平安普惠企业管理有限公司 | Response information generation method, device, equipment and computer readable storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1664835A (en) * | 2005-03-30 | 2005-09-07 | 结信网络技术服务（上海）有限公司 | Intelligent client service system for enterprises |
| US7127494B1 (en) * | 2000-09-18 | 2006-10-24 | Portalify Oy | Information delivery system, method for information delivery, service product and use of the service product |
| CN104021191A (en) * | 2014-06-13 | 2014-09-03 | 北京奇虎科技有限公司 | Method and system for providing solutions to mobile terminal related problems and server |
| CN104866522A (en) * | 2015-03-25 | 2015-08-26 | 百度在线网络技术（北京）有限公司 | Method and device for providing answer information for questioner |
-
2015
- 2015-10-29 CN CN201510716726.XA patent/CN105227447A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7127494B1 (en) * | 2000-09-18 | 2006-10-24 | Portalify Oy | Information delivery system, method for information delivery, service product and use of the service product |
| CN1664835A (en) * | 2005-03-30 | 2005-09-07 | 结信网络技术服务（上海）有限公司 | Intelligent client service system for enterprises |
| CN104021191A (en) * | 2014-06-13 | 2014-09-03 | 北京奇虎科技有限公司 | Method and system for providing solutions to mobile terminal related problems and server |
| CN104866522A (en) * | 2015-03-25 | 2015-08-26 | 百度在线网络技术（北京）有限公司 | Method and device for providing answer information for questioner |
Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105978932A (en) * | 2016-04-22 | 2016-09-28 | 广东宜教通教育有限公司 | Information interaction method, information push terminal and information interaction system based on education system |
| CN108170445A (en) * | 2016-12-07 | 2018-06-15 | 北大医疗信息技术有限公司 | Method for pushing and pusher |
| CN108304434B (en) * | 2017-09-04 | 2021-11-05 | 腾讯科技（深圳）有限公司 | Information feedback method and terminal equipment |
| CN108304434A (en) * | 2017-09-04 | 2018-07-20 | 腾讯科技（深圳）有限公司 | Information feedback method and terminal device |
| CN107798556A (en) * | 2017-09-26 | 2018-03-13 | 上海连尚网络科技有限公司 | For updating method, equipment and the storage medium of situation record |
| CN109325778A (en) * | 2018-08-17 | 2019-02-12 | 国家电网有限公司客户服务中心 | Intelligent customer service system for unified management and method by all kinds of means |
| CN109598548A (en) * | 2018-11-30 | 2019-04-09 | 武汉推杰网络科技有限公司 | A kind of public platform management system |
| CN109951486A (en) * | 2019-03-21 | 2019-06-28 | 网易（杭州）网络有限公司 | Information processing method, device, storage medium and electronic device |
| CN110866193A (en) * | 2019-11-20 | 2020-03-06 | 北京字节跳动网络技术有限公司 | Feedback method, device and equipment based on online document comment and storage medium |
| CN110866193B (en) * | 2019-11-20 | 2023-05-02 | 北京字节跳动网络技术有限公司 | Feedback method, device, equipment and storage medium based on online document comments |
| US11762931B2 (en) | 2019-11-20 | 2023-09-19 | Beijing Bytedance Network Technology Co., Ltd. | Feedback method and apparatus based on online document comment, and non-transitory computer-readable storage medium |
| CN111553715A (en) * | 2020-04-29 | 2020-08-18 | 惠州视维新技术有限公司 | Information feedback method, server and readable storage medium |
| CN111930446A (en) * | 2020-07-31 | 2020-11-13 | 北京字节跳动网络技术有限公司 | Information processing method, device, terminal equipment and medium |
| CN113515705A (en) * | 2021-07-27 | 2021-10-19 | 平安普惠企业管理有限公司 | Response information generation method, device, equipment and computer readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105227447A (en) | The online answering method of problem feedback information and server | |
| EP3219120B1 (en) | Contextual deep linking of applications | |
| CN105095490A (en) | Target image searching method, terminal and system | |
| CN104202360A (en) | Webpage access method, device and router | |
| US20150358217A1 (en) | Web Polling Method, Device and System | |
| CN104035947A (en) | Method and device for recommending interest points, and method and device for obtaining recommended interest points | |
| CN102333092A (en) | Network user identification method and application server | |
| US10599742B2 (en) | Sharing and consuming web content across multiple devices | |
| CN105117455A (en) | Along-the-road target image search method, terminal and system | |
| CN103139258A (en) | Method and device and system for processing page access requests of mobile terminal | |
| US11599571B2 (en) | Generic card feature extraction based on card rendering as an image | |
| CN105357283A (en) | Long connection establishing method for intelligent wearable device, server and terminal | |
| CN104488324A (en) | Method of accessing, by wireless device, information mapped to currently positioned space by using network access device, and device for accessing information mapped to currently positioned space by using network access device | |
| WO2016173185A1 (en) | Information pushing method and apparatus | |
| CN103581224A (en) | Method and device for pushing information | |
| CN103257962A (en) | Method and device for providing information | |
| CN104899236A (en) | Comment information display method, comment information display device and comment information display system | |
| CN102404616A (en) | Method and system for pushing data cloud based on digital television network | |
| CN105120207A (en) | Sweeping robot video monitoring method and server | |
| CN102523244A (en) | Uploading method and system for page documents | |
| KR101637016B1 (en) | Method for providing user reaction web page | |
| CN102306167A (en) | Recording method and system based on mobile handheld equipment | |
| CN104980481B (en) | Method and system, the electric terminal of data are transmitted between electric terminal | |
| CN102685220A (en) | Method and system for data interaction based on WEB page | |
| US20090248529A1 (en) | System and method for providing value added services via wireless access points |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20160106 |
|
| RJ01 | Rejection of invention patent application after publication |