CN104835085A - Tourism operation supervision and safety emergency management linkage command platform system - Google Patents

Tourism operation supervision and safety emergency management linkage command platform system Download PDF

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Publication number
CN104835085A
CN104835085A CN201510238120.XA CN201510238120A CN104835085A CN 104835085 A CN104835085 A CN 104835085A CN 201510238120 A CN201510238120 A CN 201510238120A CN 104835085 A CN104835085 A CN 104835085A
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data
tourism
management
information
visitor
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CN104835085B (en
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周道华
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Chengdu Zhongke Daqi Software Co., Ltd.
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Flag Softcom Ltd Of Chengdu Chinese University Of Science And Technology
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Abstract

The invention discloses a tourism operation supervision and safety emergency management linkage command platform system. The system comprises a tourism data standard and specification establishing unit which is used for establishing tourism data catalog specifications, establishing tourism data acquisition rules and establishing tourism data exchanging and sharing standards, a tourism data management and model building unit which is used for storing and managing tourism data, building a tourism data analysis model and visually displaying tourism data, and a tourism data analysis and industry application unit which is used for monitoring the tourism industry, managing the tourism industry, making decision analysis, carrying out emergency command and providing public information service based on tourism data. Efficient, global and overall tourism industry supervision based on timely and highly-integrated information is realized, and emergency command scheduling can be supported with use of effective data information to achieve the technical effect of travel accident forecasting and warning.

Description

Tourism runs supervision and safety emergency management interlinked command plateform system
Technical field
The present invention relates to smart travel field, particularly relate to a kind of tourism and run supervision and safety emergency management interlinked command plateform system.
Background technology
Tourist industry is a very fragile industry, and the generation of any accident all may change operation condition and its development of tourist industry, and then the stability of impact on tourism development.From source, comprise accident in the industry and accident out of trade two type to the accident that tourist industry has an impact, the former occurs in tourist industry inside, and it produces great passiveness by the Operation System of direct impact on tourism and the market image and changes; The latter occurs in tourist industry outside, and its main manifestations is the change of macro development background or Market of The Tourists, thus has influence on the basic condition of tourism development.
On October 1st, 2013, " People's Republic of China's tourism law " is formally implemented, due to the continuous decline of team visitor and the continuous rising from parade visitor, the safe emergency pressure in each scenic spot is caused suddenly to increase, owing to lacking relevant emergency command and supervision hypothesis analysis system, cause each scenic spot problem to occur frequently, each tourism responsible institution faces immense pressure!
Across the tread event of Bund in Shanghai in New Year, beaten alarm bell to us, national tourism management departments sends emergency notice on January 1st, 2015, requires to draw inferences about other cases from one instance in various places, improves security system and emergency preplan, establish and improve scenic spot tourist flow controlling mechanism; Simultaneously, tourism law also explicitly calls for, when traveller's quantity may reach maximum bearing capacity, should be publicized widely traveller reporting to the local people's government at or above the county level in advance at scenic spot, simultaneously according to tourist flow control program, prediction scheme, take practicablely to dredge, the measure such as shunting, ensure safety.
But from national each province situation, current each province tourism industry not yet sets up supervision scheduling flow and operating mechanism at present, because the statistics of tourist enterprise's service data is delayed, relevant real-time information (as traffic, geography) does not access, rely on the large data of industry to tourist enterprise carry out industry run supervision, launch prediction and warning, carry out dispatch control still rest on unloading phase; At present, national each province tourism management departments lacks effective information-based means to the supervision and management of the whole industry, and the integrated level of information is not high, and promptness is not strong; Run supervision at ordinary times and could not realize of overall importance, guideline property, implement command scheduling without effective data and information support; Tourism emergency event is disposed major part and is belonged to and processing afterwards, and effectively can not realize ex ante forecasting early warning, and therefore, the tourism industry set up based on large data runs supervision scheduling and safety emergency management interlinked command plateform system is not only necessary but also necessary.
In sum, present inventor, in the process realizing invention technical scheme in the embodiment of the present application, finds that above-mentioned technology at least exists following technical matters:
In the prior art, there are the effective information-based means of shortage in existing tourism method for managing and monitoring, the integrated level of information is not high, and promptness is not strong; Run supervision at ordinary times and could not realize of overall importance, guideline property, implement command scheduling without effective data and information support; Tourism emergency event is disposed major part genus and is processed afterwards, and effectively can not realize the technical matters of ex ante forecasting early warning.
Summary of the invention
The invention provides a kind of tourism and run supervision and safety emergency management interlinked command plateform system, solving existing tourism method for managing and monitoring, to there is the level of informatization lower, promptness is not strong, command scheduling supports without effective data and information, effectively can not realize the technical matters of travel accident prediction and warning, achieve by timely, information that integrated level is higher carries out supervision that is efficient, of overall importance, guideline property to tourism industry; Achieve and utilize effective data message to support emergent command scheduling, reach the technique effect of travel accident prediction and warning; Achieve as the public provides public information service, and when there is tourism emergency event, support system carries out emergency command and rescue.
For solving the problems of the technologies described above, the embodiment of the present application provides tourism and runs supervision and safety emergency management interlinked command plateform system, and described system comprises:
Tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling;
Tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation;
Tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring, tourism industry management, decision analysis, emergency command based on data of travelling and providing public information service.
Wherein, described foundation tourism Data Analysis Model is specially: parameter based on six key elements of visitor's tourist activity " eat, live, go, sightseeing, shopping and entertainment ", in conjunction with the actual conditions in each scenic spot, each city, in conjunction with carrier data, traffic data, OTA online sales data etc., establish all kinds of tourism Data Analysis Model based on large data analysis, rely on tourism industry data center to carry out analyzing, deduce and predicting.
Wherein, described tourism data are carried out visual presentation and are specially: described system, based on GIS, builds tourist resources data hierarchy, realize the displaying of tourism relevant information in GIS platform and application.
Wherein, carry out tourism industry monitoring described in specifically to comprise:
Based on GIS platform, tourist vehicle is installed the Big Dipper and GPS (Global Position System) terminal with collection vehicle positional information, to show the running orbit of vehicle on map, to supervise the ruuning situation of tourist party;
The cellphone information that three large operators provide is carried out processing process, in conjunction with cellular base station information, display crowd massing degree hot information, in conjunction with scenic spot ticketing situation, real time on-line monitoring scenic spot visitor's number;
By the Big Dipper that visitor holds or GPS (Global Position System) terminal, realize carrying out location-based service to visitor, grasp visitor's real-time track, to use during emergency management and rescue, and provide a key alert service.
Wherein, carry out decision analysis described in specifically to comprise:
Data statistic analysis is carried out according to all kinds of statistical tables that tourism regulatory authorities is determined;
To the access real-time volume of the flow of passengers at scenic spot, information of vehicle flowrate and online booking amount relevant information, carrying out real time data statistical study by all kinds of mathematical model, realize passenger flow forecast early warning, is the means providing visitor to shunt when scenic spot may exceed bearing capacity;
According to common carrier related data, related data such as tourism online booking data and self-driving travel car plate etc., analyze with realizing Tourists, for tourism management departments, tourist attraction provide data supporting accurately when formulating Travel Marketing Tactics;
To the real-time volume of the flow of passengers, the information of vehicle flowrate at access scenic spot, carry out real time data statistical study by all kinds of statistical model;
In conjunction with map GIS platform, area belonging to visiting visitor, map carries out sort out, projects displaying, and carry out positional information statistical study displaying in conjunction with cellular base station, study and judge early warning.
Wherein, describedly carry out emergency command and specifically comprise: when visitor is undertaken reporting to the police by the hand-held Big Dipper or GPS (Global Position System) or when there is the emergent accident of tourism, the warning message that system acceptance visitor sends, in time by position display on map, realize emergency command full-service flow process by system and control and management.
Wherein, described system passes through data exchange middleware, realize the Data Integration of horizontal She Lv department and longitudinal tourism management departments, realize exchanges data with three large mobile operator, OTA simultaneously, described system adopts distributed isomeric data to exchange middleware, the system of being convenient to carries out expanding and secondary development, to form typical large market demand, the relevant Decision of support and management department.
Wherein, described system accesses middleware by video monitoring, has carried out compatible access, achieve calling as required of camera resource to monitored video camera system, to protect the investment at existing scenic spot.
Wherein, described system utilizes cloud computing technology architecture mode, builds multistage integrated tourism and runs supervision and safety emergency management system.
Wherein, described system relies on the Big Dipper and the compatible middleware Technology of GPS (Global Position System), for tourism routine monitoring and emergency command provide location-based service accurately.
The one or more technical schemes provided in the embodiment of the present application, at least have following technique effect or advantage:
Owing to have employed, tourism operation supervision and safety emergency management interlinked command plateform system are designed to comprise: tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling, tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation, tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring based on data of travelling, tourism industry management, decision analysis, emergency command and public information service is provided, technical scheme, namely, based on the need of work of the current routine monitoring of tourism industry and contingency management, build up and there is routine monitoring, information sending and receiving, emergency preplan manages, emergency disposal, image accesses, data acquisition, the comprehensive application platform of statistical study and emergency command function, so, efficiently solving existing tourism method for managing and monitoring, to there is the level of informatization lower, promptness is not strong, command scheduling supports without effective data and information, effectively can not realize the technical matters of travel accident prediction and warning, achieve by timely, the information that integrated level is higher is carried out efficiently to tourism industry, of overall importance, the supervision of guideline property, achieve and utilize effective data message to support emergent command scheduling, reach the technique effect of travel accident prediction and warning, achieve as the public provides public information service, and when there is tourism emergency event, support system carries out emergency command and rescue.
Accompanying drawing explanation
Fig. 1 is the composition schematic diagram that in the embodiment of the present application, tourism runs supervision and safety emergency management interlinked command plateform system;
Fig. 2 is the system architecture schematic diagram that in the embodiment of the present application, tourism runs supervision and safety emergency management interlinked command plateform system.
Embodiment
The invention provides a kind of tourism and run supervision and safety emergency management interlinked command plateform system, solving existing tourism method for managing and monitoring, to there is the level of informatization lower, promptness is not strong, command scheduling supports without effective data and information, effectively can not realize the technical matters of travel accident prediction and warning, achieve by timely, information that integrated level is higher carries out supervision that is efficient, of overall importance, guideline property to tourism industry; Achieve and utilize effective data message to support emergent command scheduling, reach the technique effect of travel accident prediction and warning; Achieve as the public provides public information service, and when there is tourism emergency event, support system carries out emergency command and rescue.
Goal of the invention of the present invention is: by system Construction, effectively improves the efficiency that Industry regulatory bodies carries out the work such as supervision scheduling, emergency disposal, emergency management and rescue; Effective promotion tourist enterprise improves service quality, normalizes market behavior; The harm that effective minimizing accident causes visitor's personal safety as well as the property safety; Pass through system Construction, tourism management departments more intuitively can be grasped various places tourism easily and run real-time condition, multianalysis market trend and development trend, for tourism management departments carry out supervision scheduling, emergency command provides effective means, for enterprise, visitor provide public information service more promptly and accurately.
Technical scheme during the application implements is for solving the problems of the technologies described above.General thought is as follows:
Have employed and tourism operation supervision and safety emergency management interlinked command plateform system are designed to comprise: tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling, tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation, tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring based on data of travelling, tourism industry management, decision analysis, emergency command and public information service is provided, technical scheme, namely, based on the need of work of the current routine monitoring of tourism industry and contingency management, build up and there is routine monitoring, information sending and receiving, emergency preplan manages, emergency disposal, image accesses, data acquisition, the comprehensive application platform of statistical study and emergency command function, so, efficiently solving existing tourism method for managing and monitoring, to there is the level of informatization lower, promptness is not strong, command scheduling supports without effective data and information, effectively can not realize the technical matters of travel accident prediction and warning, achieve by timely, the information that integrated level is higher is carried out efficiently to tourism industry, of overall importance, the supervision of guideline property, achieve and utilize effective data message to support emergent command scheduling, reach the technique effect of travel accident prediction and warning, achieve as the public provides public information service, and when there is tourism emergency event, support system carries out emergency command and rescue.
In order to better understand technique scheme, below in conjunction with Figure of description and concrete embodiment, technique scheme is described in detail.
Below in conjunction with specific embodiment, the present invention is described further, but protection scope of the present invention is not limited in this.
Embodiment one:
In embodiment one, provide a kind of tourism and run supervision and safety emergency management interlinked command plateform system, please refer to Fig. 1-Fig. 2, described system comprises:
Tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling;
Tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation;
Tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring, tourism industry management, decision analysis, emergency command based on data of travelling and providing public information service.
Wherein, in the embodiment of the present application, described foundation tourism Data Analysis Model is specially: parameter based on six key elements of visitor's tourist activity " eat, live, go, sightseeing, shopping and entertainment ", in conjunction with the actual conditions in each scenic spot, each city, in conjunction with carrier data, traffic data, OTA online sales data etc., establish all kinds of tourism Data Analysis Model based on large data analysis, rely on tourism industry data center to carry out analyzing, deduce and predicting.
Wherein, in the embodiment of the present application, described tourism data are carried out visual presentation and are specially: described system, based on GIS, builds tourist resources data hierarchy, realize the displaying of tourism relevant information in GIS platform and application.
Wherein, in the embodiment of the present application, carry out tourism industry monitoring described in specifically to comprise:
Based on GIS platform, tourist vehicle is installed the Big Dipper and GPS (Global Position System) terminal with collection vehicle positional information, to show the running orbit of vehicle on map, to supervise the ruuning situation of tourist party;
The cellphone information that three large operators provide is carried out processing process, in conjunction with cellular base station information, display crowd massing degree hot information, in conjunction with scenic spot ticketing situation, real time on-line monitoring scenic spot visitor's number;
By the Big Dipper that visitor holds or GPS (Global Position System) terminal, realize carrying out location-based service to visitor, grasp visitor's real-time track, to use during emergency management and rescue, and provide a key alert service.
Wherein, in the embodiment of the present application, carry out decision analysis described in specifically to comprise:
Data statistic analysis is carried out according to all kinds of statistical tables determined of tourism regulatory authorities;
To the access real-time volume of the flow of passengers at scenic spot, information of vehicle flowrate and online booking amount relevant information, carrying out real time data statistical study by all kinds of mathematical model, realize passenger flow forecast early warning, is the means providing visitor to shunt when scenic spot may exceed bearing capacity;
According to common carrier related data, related data such as tourism online booking data and self-driving travel car plate etc., analyze with realizing Tourists, for tourism management departments, tourist attraction provide data supporting accurately when formulating Travel Marketing Tactics.
Wherein, in the embodiment of the present application, describedly carry out emergency command and specifically comprise: when visitor is undertaken reporting to the police by the hand-held Big Dipper or GPS (Global Position System) or when there is the emergent accident of tourism, the warning message that system acceptance visitor sends, in time by position display on map, realize emergency command full-service flow process by system and control and management.
Wherein, in the embodiment of the present application, described system passes through data exchange middleware, realize the Data Integration of horizontal She Lv department and longitudinal tourism management departments, realize exchanges data with three large operators simultaneously, described system adopts distributed isomeric data to exchange middleware, and the system of being convenient to carries out expanding and secondary development, forms typical large market demand.
Wherein, in the embodiment of the present application, described system accesses middleware by video monitoring, has carried out compatible access, achieve calling as required of camera resource to monitored video camera system.
Wherein, in the embodiment of the present application, described system utilizes cloud computing technology architecture mode, builds multistage integrated tourism and runs supervision and safety emergency management system.
Wherein, in the embodiment of the present application, described system relies on the Big Dipper and the compatible middleware Technology of GPS (Global Position System), for tourism routine monitoring and emergency command provide location-based service accurately.
Wherein, in the embodiment of the present application, set up unit to tourism data standard and specification to be below introduced:
1. set up operating mechanism (tourism data standard and specification)
The information faces involved by key element such as tourism " eat, live, go, sightseeing, shopping and entertainment " are very wide, information data is dispersed in industry-by-industry, each department, and cataloguing and the storage mode of information data are different, therefore, the integration of travel information data, must start with from basis.
(1) standards of cataloguing is set up
According to tourism industry related data standards of cataloguing, in conjunction with the related specifications standard of data, the present invention establishes travelling data form specification, the tourism data form of this specification to 27 nearly 80 groups of large class is unified, for related data is between different application systems, and sharing and have exchanged between provincial, city-level, at county level, She Lv enterprise provides the foundation, as shown in table 1:
Table 1
(2) collection rule is set up
For guaranteeing that data in real time, effectively, the present invention establishes a set of support intelligent mobile terminal, mobile operator data and She Lv enterprise and carries out the rule of data acquisition, maintenance, renewal to travel information, the foundation of dependency rule, effectively ensure that the source of platform data, ensure that dynamic and the validity of data.
Below exemplary illustration is carried out to Correlative plan:
Data collecting rule:
1. clearly to gathering the explanation of content, due to industry and interdepartmental difference, formulating special document description for each industry or department, specifically should comprise object oriented, whether specification, property content, property content must fill out.
2. avoid system peak hours/period and carry out gathering the time being placed on system relative free, namely acquisition time is adjustable; Avoid the Service Database of direct control enterprise, enterprise can entrust its operation system development company to coordinate, and all data is extracted by interface routine by after the equipment such as front end processor or middleware transfer again.
Data maintenance rule:
1. for ensureing the quality of data, the instrument of format check is carried out in system development one by check item, check item is configurable, to extract and the xml data file come carries out automatic Verification, including but not limited to that following verification is regular: data staging specification to gathering; Data form specification; Data acquisition specification documents collection.
2. scope is verified: permissible value and boundary value inspection; Internal consistency checks; History extreme value is examined; Illegal contents inspection etc.
(3) share standard is set up
By setting up data exchange standard, native system and horizontal She Lv department (public security, traffic, mapping, environmental protection, health and meteorology) etc. achieve exchange; By setting up data sharing standard, system and longitudinal tourism management departments, tourist enterprise and visitor achieve data interchange and share.
Wherein, in the embodiment of the present application, below tourism data construct and administrative unit are introduced:
2. make data center's (tourism data construct and management)
The cloud framework that tourism data center have employed " minority is concentrated, majority distributes ".Provincial tourism management departments is responsible for the foundation of travel information data standard, and builds travel information cloud center; Each city-level, tourism management departments at county level can concentrate uploading data by travel information data center, and the data exchange standard that also can be provided by provincial tourism management departments and interface, realize data syn-chronization and exchange with respective existing system.
(1) data store and management
Because tourism basic data, tourism data, geographical spatial data and visitor behavior information data amount are large, and need the time of reservation one section for carrying out data analysis, therefore, the present invention is based on the data storage and management pattern thinking of large data, develop corresponding storage and management system, to be adapted to data analysis and the application in later stage, realize gathering travel information according to unified Rule, centralized stores is carried out according to unified data standard, issued by various platform according to unified exchange standard, finally realize sharing of travel information.
(2) Data Analysis Model is set up
The present invention is parameter based on six key elements of visitor's tourist activity " eat, live, go, sightseeing, shopping and entertainment ", in conjunction with the actual conditions in each scenic spot, each city, in conjunction with carrier data, traffic data, OTA online sales data etc., establish all kinds of tourism Data Analysis Model based on large data analysis, include but not limited to following mathematical models, as:
Scene Tourist capacity mathematical model, for analyzing the number of the visitor of scenic spot reception, also referred to as the number that tourist environment carries, carrying out volume of the flow of passengers forecasting and warning for scenic spot and providing support;
Scenic spot comfort level mathematical model, for analyzing Analysis of Comfort when visitor plays in scenic spot, index comprises infrastructure, attendant's quality, the degree of crowding etc., for scenic spot lifting service quality, guiding visitor play happily and provide support;
Best travelling route, scenic spot mathematical model, for building static best travelling route, scenic spot and dynamic best travelling route, when part sight spot occurs that the stream of people converts, in time according to measuring and calculating, calculate the optimum line figure under current state, carry out passenger flow for scenic spot and dredge;
The following three days passenger flow forecast mathematical models in scenic spot, for carrying out forecast analysis to the scenic spot volume of the flow of passengers of following three days, the demographic data in province, place, scenic spot, the presell data etc. of OTA have been entered since nearly one week that index comprises the volume of the flow of passengers in former years, mobile operator provides, coordinate scenic spot to carry out preliminary work targetedly, prevent the event of blocking up.
(3) realize data visualization to show
System, based on GIS, builds tourist resources data hierarchy, achieves the displaying of tourism relevant information in GIS platform and application.Scenic spot large scale basic data, tourism thematic map data, tourism POI information data etc. intuitively can be shown in GIS platform; Can intuitively show tourist vehicle running orbit; Correlation statistical analysis form also can show with all kinds of pictorial statement.
Wherein, in the embodiment of the present application, below tourism data analysis and applying unit are introduced:
3. carry out sector application (tourism data analysis and application)
The present invention is under the application of New Technology of Communication Today supports, on the basis of large data, adopt architectural system, construct the tourism synthesis policing services plateform system that a resource is planned as a whole, information is through, application is abundant, to innovate Destination Management, optimize tourist resources utilization, improve Tourist Experience, to promote tourist service.
(1) industry monitoring
Based on GIS platform, tourist vehicle is installed the Big Dipper or GPS (Global Position System) equipment with collection vehicle positional information, to show the running orbit of vehicle on map, realize the operation supervision to tourist party and vehicle; The cellphone information that three large operators provide is carried out processing process, in conjunction with cellular base station information, display crowd massing degree hot information, in conjunction with scenic spot ticketing situation, network reserved and historical correlation data, real time on-line monitoring scenic spot visitor's number, Timeliness coverage hidden danger; Scenic spot field exploration is managed, in conjunction with the Big Dipper or satellite navigation system, understands the real-time track of visitor in time, to use during emergency management and rescue.
(2) trade management
Mainly comprise tourist attraction management, hotel, travel agency, management of tour guide, visitor's complaint management, Enterprise Credit file administration, tourism supervision of law enforcement, public sentiment monitoring etc.Synthesis is carried out in Destination Management day to day operation, realizes the data interchange of each operation system, share, avoid occurring that data bull is reported and submitted; Tour guide information, visitor's calling information and Enterprise Credit archives are carried out open, realize the restricted mechanism to She Lv enterprise and personnel by each side's strength.
(3) decision analysis
Data statistic analysis is carried out according to all kinds of statistical tables determined of tourism regulatory authorities; To relevant informations such as the access real-time volume of the flow of passengers at scenic spot, information of vehicle flowrate and online booking amounts, carrying out real time data statistical study by all kinds of mathematical model, realize passenger flow forecast early warning, is the means providing visitor to shunt when scenic spot may exceed bearing capacity; According to common carrier related data, related data such as tourism online booking data and self-driving travel car plate etc., analyze with realizing Tourists, for tourism management departments, tourist attraction provide data supporting accurately when formulating Travel Marketing Tactics.
(4) emergency command
When visitor is undertaken reporting to the police or meeting an urgent need accident in generation tourism by the hand-held Big Dipper or GPS (Global Position System) equipment, the warning message that system acceptance exploring tour visitor sends, in time by position display on map, by system realize on duty connect deal with emergencies and dangerous situations, the emergency command full-service flow process such as information fusion holds a conference or consultation decision-making, emergency cooperative commander, emergency processing assessment controls and manages.
(5) information service
Plateform system relies on internet, mobile Internet, satellite network, province's E-government extranet, by multiple channels such as computer terminal, mobile terminal, electronic display, touch-screens, provide the services such as information consultation, routine monitoring scheduling and emergency management and rescue commander towards different service objects such as tourism competent authorities at different levels, Room office of the trip of relating to, tourist enterprise, the public and visitors.
Face is introduced in conjunction with the technical scheme in concrete example and accompanying drawing 2 pairs of the embodiment of the present application, accompanying drawing 2 is the configuration diagram that tourism runs supervision and safety emergency management interlinked command plateform system, tourism runs supervision and safety emergency management interlinked command plateform system, comprising: 8 modules such as data management, geographical information management, routine monitoring scheduling, safety emergency management, mobile terminal application, Information issued and application support, synthesis display management.
Tourism runs supervision and safety emergency management interlinked command plateform system workflow is: be dispatched to emergency response, emergency disposal from routine monitoring, disposals of dealing with problems arising from an accident, and concrete steps decomposition is as follows:
Step 1: routine monitoring is dispatched
1) industry monitoring.Based on GIS platform, tourist vehicle is installed the Big Dipper or GPS (Global Position System) equipment with collection vehicle positional information, to show the running orbit of vehicle on map, realize the operation supervision to tourist party and vehicle; The cellphone information that three large common carriers provide is carried out processing process (contents processing comprise be not limited to the analysis of mobile phone source place, region residence Time Analysis etc.), in conjunction with cellular base station information, display crowd massing degree hot information, in conjunction with scenic spot ticketing situation, real time on-line monitoring scenic spot visitor's number, Timeliness coverage hidden danger; By the Big Dipper that visitor holds or GPS (Global Position System) terminal, realize carrying out location-based service to visitor, grasp visitor's real-time track, to use during emergency management and rescue, and provide a key alert service.
2) trade management.Mainly comprise tourist attraction management, hotel, travel agency, management of tour guide, visitor's complaint management, Enterprise Credit file administration, tourism supervision of law enforcement, public sentiment monitoring etc.Synthesis is carried out in Destination Management day to day operation, realizes the data interchange of each operation system, share, avoid occurring that data bull is reported and submitted; Tour guide information, visitor's calling information and Enterprise Credit archives are carried out open, realize the restricted mechanism to She Lv enterprise and personnel by each side's strength.
3) decision analysis.Data statistic analysis is carried out according to all kinds of statistical tables determined of tourism regulatory authorities; To relevant informations such as the access real-time volume of the flow of passengers at scenic spot, information of vehicle flowrate and online booking amounts, carrying out real time data statistical study by all kinds of mathematical model, realize passenger flow forecast early warning, is the means providing visitor to shunt when scenic spot may exceed bearing capacity; According to common carrier related data, related data such as tourism online booking data and self-driving travel car plate etc., analyze with realizing Tourists, for tourism management departments, tourist attraction provide data supporting accurately when formulating Travel Marketing Tactics.
4) resource management.Realize the buying to emergency management and rescue resource, report damage, depositary management, distribution management, inventory auditing management and rescue team's management etc.
When there is not tourism emergency event, system can not enter to next step.
Step 2: emergency response stage
After visitor to be undertaken by triones navigation system equipment reporting to the police or visitor is reported to the police to Police Command Center by phone, center operator on duty receive a crime report, and information reported and submitted to leader on duty in time by system; Center group on duty on the same day starts corresponding emergency preplan after tentatively studying and judging; Arrange related personnel to rush towards scene on the one hand, on the other hand by Mobile Online's video session system of system, the very first time grasps field condition, carries out field investigation; After holding a conference or consultation in conjunction with on-the-spot reality and emergent expert, determine emergency response scheme, report government emergency to dispose mechanism, and according to actual conditions, relevant information is circulated a notice of to visitor and citizen.
Step 3: emergency disposal stage
Emergency management and rescue are disposed mechanism and are carried out physical distribution by the emergency response scheme determined and implement to prepare, and apply for the support of the aspects such as public security, fire-fighting and medical treatment; In conjunction with the actual conditions of on-the-spot constantly change, while implementing rescue method content, carry out adjusting and optimizing targetedly, until the completing of overall emergency management and rescue response process, and relevant information is circulated a notice of to society in time.
Step 4: deal with problems arising from an accident the disposal stage
After emergency management and rescue complete, pay close attention to the development that event is follow-up, prevent the negative effect of online public sentiment; Write event analysis report, assess, adjust and improve in conjunction with actual rescue work to emergency response pre-planned scheme the impact that event causes, tissue carries out emergency drilling, to promote emergency management and rescue responding ability at different levels further.
Below lift two specific embodiments, specific embodiment uses said method to realize tourism and runs supervision and safety emergency management interlinked command.
Specific embodiment 1: the October 2 of " golden week during the China National Day " period, system carries out processing process by related datas such as gate inhibition's data, vehicular traffic data, admission ticket subscription data and tourist parties, in conjunction with cellular base station information, show the numerical value that the visitor entering scenic spot, Jiu Zhaigou has arrived the saturated early warning of personnel, economize tourism Police Command Center and notify that scenic spot stops ticketing immediately, and require scenic spot to add immediately to send staff to carry out the corresponding stream of people to dredge, prevent from occurring that visitor is congested at a certain sight spot.System is in conjunction with the first three years scenic spot, scenic spot visitor's quantity statistics table, analyses and prediction are carried out in conjunction with scenic spot visitor quantity in this year, show and will occur visitor's peak value on 4th, for avoiding occurring that visitor blocks up, through coordinating with scenic spot and each travel agency, center is by various ways such as micro-letter public number, SMS, broadcast, prompting visitor does not temporarily go to scenic spot, Jiu Zhaigou again, and coupling system is to the real-time monitoring at periphery scenic spot, provide corresponding suggestion trip scheme, effectively prevent the generation of emergency event of once travelling.
Specific embodiment 2: a domestic exploring tour team has organized a line 8 people group to go to Sichuan four Miss to carry out trip of speedily carrying out rescue work February 1.Team arrives behind scenic spot, and scenic spot registers 8 people panelists relevant informations (comprise name, ID (identity number) card information, height, blood group, plan time of return etc., and take pictures), and for everyone has allotted a Taibei bucket portable communication device.February 3, group enters scenic spot.February 5 is 8 points early, and leader of a group of people team leader makes a phone call to scenic spot Tourist Center, reflect that having 2 members to leave night on the 4th after team carries out independent activity does not return to appointed place according to plan, out of touch at present.
Situation is reported to government emergency command centre by the scenic spot very first time, and the center backward leader on duty that receives a crime report reports, and starts corresponding emergency response pre-planned scheme.Center operator on duty recalls 2 missing crew's relevant informations by system, the trace information of the Big Dipper location equipment of being carried combines with GIS platform, showing its current position does not cover in the mountain area of mobile communication signal at scenic spot, nearest road in scenic area 10 km, estimation is direction of travel mistake, causes walking far away and far away.Center is immediately by system, and the Big Dipper equipment carried to it sends information, requires that it is had a rest on the spot and waits for rescue, and 2 people reply after receiving information and understand.
2 people's positional informations are sent on the emergency management and rescue team personnel mobile terminal of scenic spot by system by center immediately, and scenic spot rescue team starts out at once and to rush towards to 2 people regions by navigation information, 2 people is taken back smoothly.
After event has been disposed, center is by whole emergency response event procedure input system, for future reference as data, and has carried out playback assessment to whole rescue response process, to the affirmative that the good aspect done proposes, carries out revision perfect to produced problem.
The above know-why being specific embodiments of the invention and using, if the change done according to conception of the present invention, its function produced do not exceed that instructions and accompanying drawing contain yet spiritual time, must protection scope of the present invention be belonged to.
The present invention is based on the need of work of the current routine monitoring of tourism industry and contingency management, build up and there is routine monitoring, information sending and receiving, emergency preplan manages, emergency disposal, image accesses, data acquisition, the comprehensive application platform of statistical study and emergency command function, realize " scenic spot intelligence passenger flow forecast early warning and space-time shuntings based on large data ", " scenic spot is monitored in real time ", " the actual motion supervision of travelling team ", " the tourism data vector computing based on map ", the multinomial application such as " emergency command communication is interconnected " and " outdoor travel terminal and emergency management and rescue based on the Big Dipper and compatible system ", accomplish " visible, join, exhale answer, adjust dynamic ".
1) visible:
1. by scenic spot monitoring video access platform, thus realization is stayed indoors and grasps the real-time condition at each emphasis scenic spot;
2. by the mobile video signal conference system of platform intergration, emergency information (video, picture) can be sent back to platform by scenic spot emergency personnel in real time, real realization " checking whenever and wherever possible ";
3. the access of travel agency's electronic journey list, can allow tourism competent authorities grasp tourist party, the running orbit of tourist vehicle and state in real time;
4. the access of the Big Dipper or GPS (Global Position System), can grasp the run trace of exploring tour visitor in real time, carries out real-time Communication for Power when it departs from expection circuit and occurs emergency condition.
2) join upper:
1. by E-government extranet, internet, mobile Internet (WIFI, 3G, 4G) and the satellite communication network based on the Big Dipper or GPS (Global Position System), and superior administrative unit, achieve between subordinate's tourism management departments and scenic spot and interconnect;
2. each operation system (data center of travelling, travel E-gov Network, travel information network etc.) achieves the Real-Time Sharing of data with tourism management departments;
3. achieve with each outside platform (mobile APP applies, video conferencing system etc.) and have complementary functions and cross-platformly to call.
3) exhale answer:
1. by platform Call Center, can in real time and scenic spot management personnel and the subordinate responsible institution that respectively travels converse;
2. by the mobile video signal conference system of platform intergration, can realize carrying out video conversation with scenic spot contingency management personnel;
3. by the video conferencing system of platform intergration, Online Video meeting can be held by each tourism management departments of subordinate.
4) adjust dynamic:
1. the analysis data that Police Command Center of travelling provides according to system and predicted data, for the emergency guarantee troops such as public security, traffic, health provide data supporting, guarantee that scenic spot is in perfect order, tourist security is played;
2. the tourism management departments at different levels all kinds of warning messages that can provide according to system, require that each tourism management departments of subordinate and each scenic spot process in time in time, till alarm factors is eliminated;
3. the tourism management departments at different levels all kinds of information of forecastings that can provide according to system, require that each tourism management departments of subordinate and scenic spot are effectively carried out the emergent precautionary measures or carry out emergency drilling targetedly, guarantee successfully manage when there is emergency event.
The present invention is integrated innovation project, first, pass through data exchange middleware, realize the Data Integration of horizontal She Lv department (as meteorology, traffic, mapping geography, public security etc.) and longitudinal tourism management departments (national tourism management departments, cities and counties' tourism management departments, district tourism management departments and tourist enterprise), realize exchanges data with three large operators' (movement, UNICOM, telecommunications) simultaneously, form typical large market demand, for daily management and Emergency decision provide data supporting; Secondly, middleware is accessed by video monitoring, compatible access has been carried out to the dozens of monitoring camera brand of main flow on existing market (if Haikang prestige is depending on, Aironix, scape sun and large China etc.), achieve calling as required of camera resource, allow tourism management departments can check the real-time condition at scenic spot at any time; Again, rely on the middleware Technology such as the Big Dipper and GPS (Global Position System) (GPS) compatible middleware, for tourism routine monitoring and emergency command provide location-based service accurately.
1) gordian technique one: cloud computing technology is in the application of tourism industry
Utilize cloud computing technology architecture mode (SAAS architecture technology), the tourism building province-city (state)-district (county)-tourist enterprise's quaternity runs supervision and safety emergency management system, there is the feature of " uniform data center, unified supervision scheduling, unified interlinked command, unified platform management ", provincial tourism management departments only needs to dispose set of system and administrative authority at different levels can be authorized to use, construction, O&M cost are greatly saved, the management service of fast lifting industry and the level of IT application.
2) gordian technique two: the Big Dipper and GPS (Global Position System) (GPS) compatibility access middleware
Exploitation Big Dipper locator data access modules and Global Positioning System (GPS) (GPS) locator data access modules, the access designing general Big Dipper data and GPS data realizes layer, shield the access of the Big Dipper and GPS data, communicate and transmission details, reduce development difficulty and workload, for terminal user, facilitate the upgrading of system, save customer using cost.Pass through middleware Technology, to dipper system and GPS (Global Position System) (GPS) and related information technology be integrated during the operation supervision that is applied to tourism industry and visitor serve, to strengthen the personal safety of the supervision of tourist vehicle and protection traveller as target, be that main information transmits channel with big-dipper satellite, by special-purpose terminal equipment, the transfer of the automatic return and Word message that realize positional information sends, thus the tourism policing services platform built based on Big Dipper compatible system, when providing target region to cover without public communication network, traveller, the information channel of the related side such as rescue personnel and tourism management departments.
3) gordian technique three: distributed isomeric data exchanges middleware
The exploitation of each interface of specification, improves the reasonable, safe, stable of business and data interaction and efficiently; There is provided planning rational interface, be convenient to the system extension according to industry development change and secondary development.
A) trip's of relating to company information interface: utilize data exchange interface, not only achieve and exchange with the basic data of the tourist enterprises such as scenic spot, hotel, travel agency, also achieve and dock with the data of the operation systems such as scenic spot gate control system, Hospitality management system (PMS), the management data of enterprise of Real-time Collection Liao She trip, for tourism routine monitoring scheduling and emergency command provide data supporting.
B) trip's of relating to department information interface: She Lv department mainly comprises meteorology, mapping geography, traffic, public security, health, environmental protection etc.By resource consolidation, information sharing, can be visitor and provides more fully travel guide and safety guarantee; For She Lv enterprise promotes integrated service level; For relevant functional departments of government provide decision-making foundation, Improving Government service image.
C) with three large operator's informaiton interfaces: effectively integrate the nonlocal passenger data collected three large operators (move, links, telecommunications) base station and converge to platform (comprise passenger source place, real-time passenger traffic volume, add up passenger traffic volume, real-time passenger's density, passenger's residence time etc.), and further screen, analyze and sum up, draw passenger traffic volume situation, and set up automatic early-warning model, scenic spot capacity close in limited time auto-alarming, to reduce the probability that the emergent accident of tourism occurs; By the further analysis to passenger source place and residence time, for the marketing of local tourism industry and propaganda work provide Data support.
4) gordian technique four: video monitoring shooting access middleware
Because the network environment of monitoring scenic spot shooting is complicated, types of brand are many, need multiple manufacturer, each monitoring scenic spot camera point of multiple network environment effectively integrates, this invention exploits monitoring camera access middleware, out abstract for the common technology characteristic of Various Complex applied environment, form a reliable and stable basic access platform, current support comprises Haikang prestige and looks, Aironix, scape sun and large China wait dozens of domestic and international main flow monitoring camera brand, to adapt to the effectively access fast of the existing video monitoring in each scenic spot, the existing investment at available protecting scenic spot, improve access efficiency.
5) gordian technique five: large data depth is excavated with analytical applications in tourism industry
The utilization of large data will solve complete perception, fast processing, the efficient storage problem of travel information data for tourist famous-city, and use the powerful advantages of " large data " system in Intelligent data mining, help tourism management departments, tourist enterprise really to realize the target of smart travel.This destination data is extensively collected in horizontal She Lv department (meteorology, mapping is geographical, traffic, public security, health and environmental protection etc.), longitudinal tourism management departments (national tourism management departments, provincial tourism management departments, city-level tourism management departments and tourism management departments at county level) and She Lv enterprise (be mainly derived from the Internet of Things sensory perceptual system that scenic spot is relevant, mobile device is applied, the data sharing of constituent parts cloud, visitor feeds back, site visitor's behavioral statistics, artificial collection submission etc.), according to data mining, analyze, build mathematical model, for realizing visitor's shunting at scenic spot, accurate publicity marketing provides the data supporting of science.
Technical scheme in above-mentioned the embodiment of the present application, at least has following technique effect or advantage:
Owing to have employed, tourism operation supervision and safety emergency management interlinked command plateform system are designed to comprise: tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling, tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation, tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring based on data of travelling, tourism industry management, decision analysis, emergency command and public information service is provided, technical scheme, namely, based on the need of work of the current routine monitoring of tourism industry and contingency management, build up and there is routine monitoring, information sending and receiving, emergency preplan manages, emergency disposal, image accesses, data acquisition, the comprehensive application platform of statistical study and emergency command function, so, efficiently solving existing tourism method for managing and monitoring, to there is the level of informatization lower, promptness is not strong, command scheduling supports without effective data and information, effectively can not realize the technical matters of travel accident prediction and warning, achieve by timely, the information that integrated level is higher is carried out efficiently to tourism industry, of overall importance, the supervision of guideline property, achieve and utilize effective data message to support emergent command scheduling, reach the technique effect of travel accident prediction and warning, achieve as the public provides public information service, and when there is tourism emergency event, support system carries out emergency command and rescue.
Although describe the preferred embodiments of the present invention, those skilled in the art once obtain the basic creative concept of cicada, then can make other change and amendment to these embodiments.So claims are intended to be interpreted as comprising preferred embodiment and falling into all changes and the amendment of the scope of the invention.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from the spirit and scope of the present invention.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.

Claims (10)

1. tourism runs supervision and safety emergency management interlinked command plateform system, and it is characterized in that, described system comprises:
Tourism data standard and specification set up unit, and described tourism data standard and specification set up unit for setting up data form specification of travelling, setting up data collecting rule of travelling, setting up exchanges data share standard of travelling;
Tourism data management and model construction unit, described tourism data management and model construction unit for storing data of travelling and manage, set up Data Analysis Model of travelling, to travelling, data carry out visual presentation;
Tourism data analysis and sector application unit, described tourism data analysis and sector application unit are used for carrying out tourism industry monitoring, tourism industry management, decision analysis, emergency command based on data of travelling and providing public information service.
2. system according to claim 1, it is characterized in that, described foundation tourism Data Analysis Model is specially: parameter based on six key elements of visitor's tourist activity, in conjunction with the actual conditions in scenic spot, city, in conjunction with communication operation quotient data, traffic data, OTA online sales data, establish the tourism Data Analysis Model based on large data analysis, rely on tourism industry data center to carry out analyzing, deduce and predicting.
3. system according to claim 1, it is characterized in that, described tourism data are carried out visual presentation and are specially: described system, based on GIS, builds tourist resources data hierarchy, realize the displaying of tourism relevant information in GIS platform and application.
4. system according to claim 1, is characterized in that, described in carry out tourism industry monitoring specifically comprise:
Based on GIS platform, tourist vehicle is installed the Big Dipper and GPS (Global Position System) terminal with collection vehicle positional information, to show the running orbit of vehicle on map, to supervise the ruuning situation of tourist party;
The cellphone information that three large operators provide is carried out processing process, in conjunction with cellular base station information, display crowd massing degree hot information, in conjunction with scenic spot ticketing situation, real time on-line monitoring scenic spot visitor's number;
By the Big Dipper that visitor holds or GPS (Global Position System) terminal, realize carrying out location-based service to visitor, grasp visitor's real-time track, to use during emergency management and rescue, and provide a key alert service.
5. system according to claim 1, is characterized in that, described in carry out decision analysis and specifically comprise:
Data statistic analysis is carried out according to all kinds of statistical tables that tourism regulatory authorities is determined;
To the access real-time volume of the flow of passengers at scenic spot, information of vehicle flowrate and online booking amount relevant information, carrying out real time data statistical study by all kinds of mathematical model, realize passenger flow forecast early warning, is the means providing visitor to shunt when scenic spot may exceed bearing capacity;
According to common carrier related data, related data such as tourism online booking data and self-driving travel car plate etc., analyze with realizing Tourists, for tourism management departments, tourist attraction provide data supporting accurately when formulating Travel Marketing Tactics;
To the real-time volume of the flow of passengers, the information of vehicle flowrate at access scenic spot, carry out real time data statistical study by all kinds of statistical model;
In conjunction with map GIS platform, area belonging to visiting visitor, map carries out sort out, projects displaying, and carry out positional information statistical study displaying in conjunction with cellular base station, study and judge early warning.
6. system according to claim 1, it is characterized in that, describedly carry out emergency command and specifically comprise: when visitor is undertaken reporting to the police by the hand-held Big Dipper or GPS (Global Position System) or when there is the emergent accident of tourism, the warning message that system acceptance visitor sends, in time by position display on map, realize emergency command full-service flow process by system and control and management.
7. system according to claim 1, it is characterized in that, described system passes through data exchange middleware, realize the Data Integration of horizontal She Lv department and longitudinal tourism management departments, realize exchanges data with three large mobile operator, OTA, described system adopts distributed isomeric data to exchange middleware, and the system of being convenient to carries out expanding and secondary development simultaneously, to form typical large market demand, the relevant Decision of support and management department.
8. system according to claim 1, is characterized in that, described system accesses middleware by video monitoring, has carried out compatible access, achieve calling as required of camera resource to monitored video camera system, to protect the investment at existing scenic spot.
9. system according to claim 1, is characterized in that, described system utilizes cloud computing technology architecture mode, builds multistage integrated tourism and runs supervision and safety emergency management system.
10. system according to claim 1, is characterized in that, described system relies on the Big Dipper and the compatible middleware Technology of GPS (Global Position System), for tourism routine monitoring and emergency command provide location-based service accurately.
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CN105222783A (en) * 2015-09-07 2016-01-06 广东欧珀移动通信有限公司 A kind of exhibition room air navigation aid and mobile terminal
CN105825350A (en) * 2016-04-22 2016-08-03 浙江浩腾电子科技股份有限公司 Video analysis-based intelligent tourism early warning decision-making system and use method thereof
CN105976073A (en) * 2016-06-20 2016-09-28 四川上略互动网络技术有限公司 Smart tourism comprehensive service platform
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WO2018032384A1 (en) * 2016-08-16 2018-02-22 邹霞 Content-oriented intelligent navigation system and method thereof
CN106296033A (en) * 2016-08-23 2017-01-04 成都景触科技有限公司 A kind of travel agency that is beneficial to carries out various dimensions operational analysis system
CN106384312A (en) * 2016-12-14 2017-02-08 成都中科大旗软件有限公司 Tour group service management platform
CN106845861A (en) * 2017-02-22 2017-06-13 山东浪潮云服务信息科技有限公司 A kind of method of Rural Tourism Resources analysis
CN106960250B (en) * 2017-03-03 2020-09-04 陕西师范大学 Method for dynamically predicting passenger flow of tourist attractions
CN106960250A (en) * 2017-03-03 2017-07-18 陕西师范大学 A kind of method of dynamic prediction tourist attractions passenger flow
CN108595452A (en) * 2017-12-04 2018-09-28 杭州华量软件有限公司 A kind of intelligent tourism management system
CN108184203A (en) * 2017-12-26 2018-06-19 中国移动通信集团江苏有限公司 Multistage preventing control method, device, equipment and medium based on operator's position signaling
CN108184203B (en) * 2017-12-26 2020-10-16 中国移动通信集团江苏有限公司 Multi-stage prevention and control method, device, equipment and medium based on operator position signaling
CN108305190A (en) * 2018-01-29 2018-07-20 浙江省公众信息产业有限公司 Tourism cloud service platform and method
CN108053153A (en) * 2018-02-22 2018-05-18 海南师范大学 A kind of ecotourism environment bearing capacity early warning system
CN109189837A (en) * 2018-06-20 2019-01-11 中译语通科技(青岛)有限公司 A kind of Scene Tourist system based on big data technology
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CN111080950A (en) * 2019-12-30 2020-04-28 四川亨通网智科技有限公司 Universal text travel emergency command platform

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Denomination of invention: Tourism operation supervision and safety emergency management linkage command platform system

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Denomination of invention: Tourism operation supervision and safety emergency management linkage command platform system

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Address after: Two Lu Tian Hua high tech Zone of Chengdu City, Sichuan province 610000 219 5 unit 1 Building 6 layer 1, 2, 3, 4

Patentee after: Chengdu Zhongke Daqi Software Co., Ltd.

Address before: Two Lu Tian Hua high tech Zone of Chengdu City, Sichuan province 610000 219 5 unit 1 Building 6 layer 1, 2, 3, 4

Patentee before: Flag softcom limited of Chengdu Chinese University of Science and Technology