CN104683943A - Method and device for immediately positioning calling terminal - Google Patents
Method and device for immediately positioning calling terminal Download PDFInfo
- Publication number
- CN104683943A CN104683943A CN201310615778.9A CN201310615778A CN104683943A CN 104683943 A CN104683943 A CN 104683943A CN 201310615778 A CN201310615778 A CN 201310615778A CN 104683943 A CN104683943 A CN 104683943A
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- Prior art keywords
- calling terminal
- information
- module
- called end
- terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42348—Location-based services which utilize the location information of a target
Abstract
The present invention discloses a method and device for immediately positioning a calling terminal, to position a calling end which calls a calling center, with the positioning being approved by a user of the calling end user. The method for immediately positioning a calling terminal includes: according to received invoking information sent by a called end, sending prompt information to the calling terminal, the prompt information being used to prompt the user to select whether being positioned is needed; receiving the need to be positioned fed back by the calling terminal, positioning the calling terminal, and obtaining a positioning result; and pushing the positioning result to the called end. According to the technical solution of the present invention, positioning the calling end is performed only when the user calling the calling center has a need and allows to be positioned. In such way, not only a problem of protecting privacy of the cellphone user is effectively solved, a service experience level of a commercial calling center is also improved.
Description
Technical field
The present invention relates to data service technical field, more specifically, relate to a kind of method and apparatus of instant location call terminal.
Background technology
Along with the high speed of mobile communication is popularized, (bank of various commercial call center, insurance, Customer Service Center's hot lines such as electric power) need the current location information obtaining calling handset user in some operation flow, there is provided and serve more easily, as the vehicular rescue of insurance company, the site guiding of bank client, the repairing that power consumer is complained, and calling party often cannot accurate description current location information, and grasp the mobile communication operator of calling party's current phone positional information for cellphone subscriber's secret protection and security risk management and control, (commercial calls center often needs to obtain client's current location information as auxiliary in the service procedure that some is special directly the current location information of calling handset user directly cannot to be supplied to these commercial calls centers, and not all incoming call user will carry out location, position), pointed out by locating short message if adopt in call to issue, and require that user replys by locating short message, for client, needs are hung up the telephone, answer short message confirms, and then once call, so quite inconvenient and experience extreme difference, so both hinder the penetration and promotion that territory is understood tacitly in location-based service sector application in a call, also the service experience of numerous cellphone subscribers cannot better be promoted.
Therefore, in prior art, there is the reason because of protection calling terminal location privacy, and cause call center system arbitrarily not obtain calling terminal position and to bring the problems such as operational inconvenience.
Summary of the invention
The invention provides a kind of method and apparatus of instant location call terminal, for solving in prior art, there is the reason because of protection calling terminal location privacy, and causing call center system arbitrarily not obtain calling terminal position and to bring the problems such as operational inconvenience.
For achieving the above object, according to an aspect of the present invention, a kind of method of instant location call terminal is provided, and by the following technical solutions:
The method of instant location call terminal comprises: send an information according to the recalls information that the called end received sends to calling terminal, whether described information has by location requirement for pointing out user to select; Receive the described by location requirement of described calling terminal feedback, described calling terminal is positioned, obtains a positioning result; Described positioning result is pushed to described called end.
Further, described positioning described calling terminal comprises: send a positioning instruction to server end, and described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
Further, described obtain described positioning result after, the method of described instant location call terminal also comprises: control described server and detect described calling terminal whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result; Described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
Further, the recalls information that the called end that receives of described basis sends sends an information to calling terminal and comprises: the described recalls information being preset called end described in interface that voice message selects module by Real Time Open; Select module to perform by described default voice message and send described information of voice prompt to described calling terminal.
Further, the recalls information that the called end that described basis receives sends sends an information to calling terminal and comprises: control a default voice message according to described recalls information and select module to send described information of voice prompt to described calling terminal.
Further, described described positioning result pushed to described called end before, the method for described instant location call terminal also comprises: shown on mapping module by described positioning result, obtains a display result; Described mapping module with described display result is tied in described positioning result.
According to another aspect of the present invention, a kind of device of instant location call terminal is provided, and adopts following technical scheme:
The device of instant location call terminal comprises: sending module, and for sending an information according to the transmission recalls information of the called end received to calling terminal, whether described information has by location requirement for pointing out user to select; Locating module, for receiving the described location requirement of described calling terminal feedback, positioning described calling terminal, obtaining a positioning result; Pushing module, for pushing to described called end by described positioning result.
Further, described locating module comprises: transmitting element, and for sending a positioning instruction to server end, described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
Further, the device of described instant location call terminal also comprises: the first control module, detect described calling terminal for controlling described server whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result; Second control module, in described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
Further, described sending module comprises: receiving element, the described recalls information of called end described in the interface selecting module for being preset voice message by Real Time Open; Performance element, sends described information of voice prompt to described calling terminal for selecting module to perform by described default voice message.
Further, described sending module comprises: control unit, selects module to send described information of voice prompt to described calling terminal for controlling a default voice message according to described recalls information.
Further, the device of described instant location call terminal also comprises: display module, for being shown on mapping module by described positioning result, obtains a display result; Binding module, for being tied to the described mapping module with described display result in described positioning result.
The present invention is by proposing the characteristic taking into full account call center and mobile location-based service, a voice message is set up to select module by operator is newly-increased, when the heart needs to position for current incoming call cell phone customer in a call, call the above-mentioned voice cue module of operator, whether play to cellphone subscriber allows certain call center to position it, if when selection key is represented as permission, operator initiates inquiry to backstage mobile phone position service platform again, mobile phone position service platform first utilizes the voice signaling detection system of operator to carry out judging whether this cellphone subscriber truly dialed call center numbers, as truly dialed, then push the mobile phone position information of this incoming call user to Call Center Platform, while protection customer privacy, promote level of customer service, strengthen customer satisfaction.
Accompanying drawing explanation
Accompanying drawing is used to provide a further understanding of the present invention, and form a application's part, schematic description and description of the present invention, for explaining the present invention, does not form inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 represents the method flow diagram of the instant location call terminal described in the embodiment of the present invention;
Fig. 2 represents the structure drawing of device of the instant location call terminal described in the embodiment of the present invention.
Embodiment
Below in conjunction with accompanying drawing, embodiments of the invention are described in detail, but the multitude of different ways that the present invention can be defined by the claims and cover is implemented.
Fig. 1 represents the method flow diagram of the instant location call terminal described in the embodiment of the present invention.
Shown in Figure 1, the method for instant location call terminal comprises:
S101: send an information of voice prompt according to the recalls information that the called end received sends to calling terminal, whether described information of voice prompt has by location requirement for pointing out user to select;
S102: receive the described by location requirement of described calling terminal feedback, described calling terminal is positioned, obtains a positioning result;
S103: described positioning result is pushed to described called end.
In step S101, in the process that calling terminal and called end are conversed, calling according to called end, operator sends an information to calling terminal, prompting calling terminal user selects whether have by the demand of locating, and whether terminal use can select to agree to be located by button.This information can be the voice signal of the bright prompting meaning of a segment table, also can be any prompting determining to look like, such as, drip sound etc., simultaneously, expressed by button and agree to or do not agree to be located also do not limit, because also can be the reply of gesture, sound etc.In step s 102, when receiving the having by location requirement of calling terminal feedback, carrier side initiates inquiry to backstage mobile phone position service platform, after obtaining the position of positioning result and calling terminal, is directly pushed to called end in step s 103.
The present embodiment cannot solve the flexible control problem of the cell phone customer privacy dialing commercial calls center for existing call real time positioning technology; do not needing under the mode by SMS confirmation; by the interactive voice answering in calling procedure; prompting initiatively selects whether allow called centralized positioning; operator send corresponding calling party's current location information to commercial calls center according to the value that this interaction results is returned; both efficiently solve the Privacy Protection of cellphone subscriber, also improve the service experience level at commercial calls center.
Preferably, described positioning described calling terminal comprises: send a positioning instruction to server end, and described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
Preferably, described obtain described positioning result after, the method of described instant location call terminal also comprises: control described server and detect described calling terminal whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result; Described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
Above-described embodiment specifically provides the method that operator's background service implement body positions, mobile phone position service platform first utilizes the voice signaling detection system of operator to carry out judging whether this cellphone subscriber truly dialed call center numbers, as truly dialed, then push the mobile phone position information of this incoming call user to Call Center Platform, so-called truly dialing is defined by preset time range in the technical scheme of the present embodiment, such as 1 minute, be considered as truly dialing within 1 minute.By verifying truly dialing, prevent malice from obtaining the positional information of cellphone subscriber.
Preferably, the recalls information that the called end that receives of described basis sends sends an information to calling terminal and comprises: the described recalls information being preset called end described in interface that voice message selects module by Real Time Open; Select module to perform by described default voice message and send described information of voice prompt to described calling terminal.
The feature of the present embodiment provides an open interface by operator, carry out far call voice message for called end and select module, the big-and-middle-sized commerce services center of the self-built existing call center of such as curstomer-oriented, called for commercial calls center by real-time calls voice message platform open interface, real-time calls voice message platform can be called flexibly in commercial calls center in its operation flow, be restored to after calling end in the call of current original incoming call client, Call Center Platform can obtain the positional information of current talking user.
The recalls information that the called end that preferred described basis receives sends sends an information to calling terminal and comprises: control a default voice message according to described recalls information and select module to send described information of voice prompt to described calling terminal.
The feature of the present embodiment is that operator provides all services in inside, such as towards middle-size and small-size customer service hotline, as 4S shop service hotline, generally directly provide hosted-type call center outsourcing service platform by operator, this outsourcing service platform carries out docking with real-time calls voice message platform in advance to be developed.This pattern just refers to that commercial calls center directly provides centralized trusteeship service platform with the unification of calling positioning service system by operator, is namely equivalent to attending a banquet of Tu Zhong commercial center and is comprised in operator inside.Operator's internal interface relation is become, without the need to carrying out the transformation of circuit between commercial calls center and calling positioning service system under this pattern.But it is identical with above-mentioned pattern to realize follow-up flow process.
Preferably, described described positioning result pushed to described called end before, the method for described instant location call terminal also comprises: shown on mapping module by described positioning result, obtains a display result; Described mapping module with described display result is tied in described positioning result.
By the mapping module in the positional information of calling user before acquisition in a call heart platform is intuitively shown, carry out facility for customer service hotline personnel and incoming call client and guide.
Now for insurance company, illustrate the flow process of the instant location call terminal of the present invention:
Step 1: mobile phone user dials insurance company call centre
Step 2: signaling collective system converges to user's calling number simultaneously, called number information, sends to real-time calls positioning service (following simple RTCLS)
RTCLS obtains the phone number information of calling out commercial calls center hot line by signal collecting collective system (needing pre-configured commercial calls center hot line number); As long as user dials this hot line and signal collecting collective system can obtain call information after configuration.
Step 3:RTCLS system initiates location to LBS system, and obtains customer position information;
RTCLS system comprises IVR and core processing module.
Step 4: insurance call center forwarded user phone is to RTCLS automatic call center, and insurance company answers to attend a banquet and is in wait state, waits for that customer phone is transferred back and continues service.
The information such as the hot line number carrying subscriber phone number information and insurance company call centre are needed during switching.
Step 5:RTCLS automatic call center is play single location IVR to user and is permitted voice, and prompting user key-press is selected, and obtains user's license.
Step 6:RTCLS automatic call central switching subscriber phone is to insurance call center, and insurance call center is dispatched to attending a banquet of wait phone, continues service-user.
What carry during this switching is the information such as the phone number of user and the identification number of RTCLS, re-establishes voice be connected by voice special line with commercial calls center.Which switched service the identification number of RTCLS is for identifying what go back to.
Step 7:RTCLS is the user's calling number obtained, and called number, the information such as user key-press license send to RTCLS core processing module.
User's calling number that the comparison of step 8:RTCLS core processing module obtains from signaling convergence, whether called number is consistent; Judge whether user permits to provide positional information simultaneously.
Step 9: in the consistent also user's license situation of comparison, send to insurance call center; Insurance call center can get the positional information of user, provides accurate, efficient Mobile Location Based Services related service for user seeks help.
Realize above-mentioned flow process, corresponding system architecture can be:
1, real-time calls navigation system (RTCLS)
The a set of real-time calls navigation system of unified construction, achieves a butt joint with existing signaling network and LBS;
2, the commercial calls center Call Center system reform
A: the HTTP/XML interface of the exploitation of commercial calls center and RTCLS, receives the longitude and latitude positional information from LACS system.
B: there is generalized information system at commercial calls center, directly display is from the longitude and latitude positional information (the Web generalized information system that middle-size and small-size client can use RTCLS to provide for oneself) of RTCLS.
C: when commercial calls central switching phone is to RTCLS system, needs to transmit cellphone subscriber's number in the interface.
3, track remodelling between operator and commercial calls center
A:IP circuit: corresponding step 9, can use the Internet special line, or the transmission of digital circuit special line.
B: speech line: corresponding step 4 and 6, in order to reduce the call forwarding time, improve customers' satisfaction level, suggestion uses operator's audio call central straight line road.Commercial calls center also can connect the voice special line of other operator, and the phone between mobile operator must walk mobile direct-connected circuit, to reduce the time delay of voice forwarding between operator.
Fig. 2 represents the structure drawing of device of the instant location call terminal described in the embodiment of the present invention.
Shown in Figure 2, the device of instant location call terminal comprises: sending module 20, for sending an information of voice prompt according to the transmission recalls information of the called end received to calling terminal, whether described information of voice prompt has by location requirement for pointing out user to select; Locating module 22, for receiving the described location requirement of described calling terminal feedback, positioning described calling terminal, obtaining a positioning result; Pushing module 24, for pushing to described called end by described positioning result.
Preferably, described locating module 22 comprises: transmitting element (not shown), and for sending a positioning instruction to server end, described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
Preferably, the device of described instant location call terminal also comprises: the first control module (not shown), detect described calling terminal for controlling described server whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result; Second control module (not shown), in described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
Preferably, described sending module 20 comprises: receiving element (not shown), the described recalls information of called end described in the interface selecting module for being preset voice message by Real Time Open; Performance element (not shown), sends described information of voice prompt to described calling terminal for selecting module to perform by described default voice message.
Preferably, described sending module 20 comprises: control unit (not shown), selects module to send described information of voice prompt to described calling terminal for controlling a default voice message according to described recalls information.
Preferably, the device of described instant location call terminal also comprises: display module (not shown), for being shown on mapping module by described positioning result, obtains a display result; Binding module (not shown), for being tied to the described mapping module with described display result in described positioning result.
The present invention is by proposing the characteristic taking into full account call center and mobile location-based service, a voice message is set up to select module by operator is newly-increased, when the heart needs to position for current incoming call cell phone customer in a call, call the above-mentioned voice cue module of operator, whether play to cellphone subscriber allows certain call center to position it, if when selection key is represented as permission, operator initiates inquiry to backstage mobile phone position service platform again, mobile phone position service platform first utilizes the voice signaling detection system of operator to carry out judging whether this cellphone subscriber truly dialed call center numbers, as truly dialed, then push the mobile phone position information of this incoming call user to Call Center Platform, while protection customer privacy, promote level of customer service, strengthen customer satisfaction.
The above is the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, under the prerequisite not departing from principle of the present invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (12)
1. a method for instant location call terminal, is characterized in that, comprising:
Send an information according to the recalls information that the called end received sends to calling terminal, whether described information has by location requirement for pointing out user to select;
Receive the described by location requirement of described calling terminal feedback, described calling terminal is positioned, obtains a positioning result;
Described positioning result is pushed to described called end.
2. the method for instant location call terminal as claimed in claim 1, it is characterized in that, described positioning described calling terminal comprises:
Send a positioning instruction to server end, described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
3. the method for location call terminal as claimed in claim 2 instant, is characterized in that, described obtain described positioning result after, the method for described instant location call terminal also comprises:
Control described server to detect described calling terminal whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result;
Described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
4. the method for instant location call terminal as claimed in claim 1, it is characterized in that, the recalls information that the called end that described basis receives sends sends an information to calling terminal and comprises:
The described recalls information of called end described in interface that voice message selects module is preset by Real Time Open;
Select module to perform by described default voice message and send information of voice prompt to described calling terminal.
5. the method for instant location call terminal as claimed in claim 1, it is characterized in that, the recalls information that the called end that described basis receives sends sends an information to calling terminal and comprises:
Controlling a default voice message according to described recalls information selects module to send described information of voice prompt to described calling terminal.
6. the method for location call terminal as claimed in claim 5 instant, is characterized in that, described described positioning result pushed to described called end before, the method for described instant location call terminal also comprises:
Described positioning result is shown on mapping module, is obtained a display result;
Described mapping module with described display result is tied in described positioning result.
7. a device for instant location call terminal, is characterized in that, comprising:
Sending module, for sending an information according to the transmission recalls information of the called end received to calling terminal, whether described information has by location requirement for pointing out user to select;
Locating module, for receiving the described location requirement of described calling terminal feedback, positioning described calling terminal, obtaining a positioning result;
Pushing module, for pushing to described called end by described positioning result.
8. the device of instant location call terminal as claimed in claim 7, it is characterized in that, described locating module comprises:
Transmitting element, for sending a positioning instruction to server end, described positioning instruction carries out position enquiring for controlling described server end to described calling terminal, and obtains described positioning result.
9. the device of instant location call terminal as claimed in claim 8, is characterized in that, also comprise:
First control module, detects described calling terminal for controlling described server whether in preset time range, dialed described called end by presetting voice signaling detection system, obtain a testing result;
Second control module, in described testing result be described calling terminal in described preset time range, dialed described called end time, control positioning result described in described server push to described called end.
10. the device of instant location call terminal as claimed in claim 7, it is characterized in that, described sending module comprises:
Receiving element, the described recalls information of called end described in the interface selecting module for being preset voice message by Real Time Open;
Performance element, sends described information of voice prompt to described calling terminal for selecting module to perform by described default voice message.
The device of 11. instant location call terminals as claimed in claim 7, it is characterized in that, described sending module comprises:
Control unit, selects module to send described information of voice prompt to described calling terminal for controlling a default voice message according to described recalls information.
The device of 12. instant location call terminals as claimed in claim 11, characterized by further comprising:
Display module, for being shown on mapping module by described positioning result, obtains a display result;
Binding module, for being tied to the described mapping module with described display result in described positioning result.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310615778.9A CN104683943A (en) | 2013-11-26 | 2013-11-26 | Method and device for immediately positioning calling terminal |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201310615778.9A CN104683943A (en) | 2013-11-26 | 2013-11-26 | Method and device for immediately positioning calling terminal |
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| CN104683943A true CN104683943A (en) | 2015-06-03 |
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| CN201310615778.9A Pending CN104683943A (en) | 2013-11-26 | 2013-11-26 | Method and device for immediately positioning calling terminal |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2022156444A1 (en) * | 2021-01-22 | 2022-07-28 | 中兴通讯股份有限公司 | Abnormal state processing method, server, and electronic device |
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Application publication date: 20150603 |