CN103753583A - Robot for airport guide services - Google Patents
Robot for airport guide services Download PDFInfo
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- CN103753583A CN103753583A CN201410034130.7A CN201410034130A CN103753583A CN 103753583 A CN103753583 A CN 103753583A CN 201410034130 A CN201410034130 A CN 201410034130A CN 103753583 A CN103753583 A CN 103753583A
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Abstract
The invention discloses a robot for airport guide services. The robot is applied to guidance in airports and is characterized in that the robot comprises a man-machine intercom system, a 3D visual system, a navigation system, humanoid limbs and a remote assist system, wherein the man-machine intercom system, the 3D visual system, the navigation system, the humanoid limbs and the remote assist system are independently connected with a data processing module respectively and are in two-way data transmission with the data processing module. The robot has the advantages that the method that airport guidance personnel serve customers is replaced by the method that the robot is adopted for the airport guide services, robot replacing services are achieved, influences on customer satisfaction due to unsatisfactory services in prior reception modes are avoided, and the efficiency of receiving the customers in the airports is greatly improved; in addition, labor resources are saved, and customer satisfaction on the airports is improved.
Description
Technical field
The present invention relates to airport guide service robot, is a kind of for airport provides the airport guide service robot of automatic guide service specifically, belongs to the optoelectronic integration of machine field that relates to modern service industry.
Technical background
Airport now adopts the artificial modes that guide, thereby reaches reception client's object.Because mode in the past exists the inconsiderate problem of many reception in reception process, cannot meet the demand of increasing customer satisfaction degree in airport, cause consumption and the waste of human resources simultaneously, and then affected the earning rate on airport.
Summary of the invention
The present invention is directed to the airport guide service robot that the analysis of the problems referred to above integrated system is made, airport guide service robot substitutes the mode of guiding personnel in airport for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved airport reception client's efficiency, and saved human resources, improved the satisfaction on client airport.
The technical solution used in the present invention is:
Airport guide service robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Described man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
Described 3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
Described navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
Described apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
Described remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Advantage of the present invention is: airport guide service robot substitutes the mode of guiding personnel in airport for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved airport reception client's efficiency, and saved human resources, improved the satisfaction on client airport.
Accompanying drawing explanation
Fig. 1 is System Operation schematic diagram of the invention process.
The specific embodiment
Following the preferred embodiments of the present invention describe, and should be appreciated that preferred embodiment described herein, only for description and interpretation the present invention, is not intended to limit the present invention.
Preferred embodiment 1
As shown in Figure 1, airport guide service robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
Navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
Apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
Remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
The above embodiment is only preferred embodiment of the present invention, is not limited to practical range of the present invention, and the equivalence of being done with content described in the claims in the present invention therefore all changes, within all should being included in the claims in the present invention scope.
Claims (6)
1. airport guide service robot, is characterized in that: comprise respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
2. airport according to claim 1 guide service robot, it is characterized in that: man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
3. airport according to claim 1 guide service robot, it is characterized in that: 3D vision system is connected with data processing module, 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
4. airport according to claim 1 guide service robot, it is characterized in that: navigation system is connected with data processing module, navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
5. airport according to claim 1 guide service robot, it is characterized in that: apery limbs are connected with data processing module, apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
6. airport according to claim 1 guide service robot, it is characterized in that: remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410034130.7A CN103753583A (en) | 2014-01-24 | 2014-01-24 | Robot for airport guide services |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410034130.7A CN103753583A (en) | 2014-01-24 | 2014-01-24 | Robot for airport guide services |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103753583A true CN103753583A (en) | 2014-04-30 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410034130.7A Pending CN103753583A (en) | 2014-01-24 | 2014-01-24 | Robot for airport guide services |
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| CN (1) | CN103753583A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108638092A (en) * | 2018-08-13 | 2018-10-12 | 天津塔米智能科技有限公司 | A kind of airport service robot and its method of servicing |
| CN110914845A (en) * | 2017-05-19 | 2020-03-24 | Sita信息网络处理美国有限公司 | System and apparatus for resource management |
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| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
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- 2014-01-24 CN CN201410034130.7A patent/CN103753583A/en active Pending
Patent Citations (6)
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| JP2005066766A (en) * | 2003-08-25 | 2005-03-17 | Saichiro Yamashita | Robot with whole surface monitor |
| KR20090064819A (en) * | 2007-12-17 | 2009-06-22 | 주식회사 신한은행 | Method for exchanging money, bank robot with exchanging money application and recording medium |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110914845A (en) * | 2017-05-19 | 2020-03-24 | Sita信息网络处理美国有限公司 | System and apparatus for resource management |
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Application publication date: 20140430 |