CN103753564A - Station guide service robot - Google Patents
Station guide service robot Download PDFInfo
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- CN103753564A CN103753564A CN201410033651.0A CN201410033651A CN103753564A CN 103753564 A CN103753564 A CN 103753564A CN 201410033651 A CN201410033651 A CN 201410033651A CN 103753564 A CN103753564 A CN 103753564A
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Abstract
The invention discloses a station guide service robot which is used for guidance of stations. The robot is characterized by comprising a human-machine talkback system, a 3D visual system, a navigation system, an artificial limb and a remote assistance system, wherein the human-machine talkback system, the 3D visual system, the navigation system, the artificial limb and the remote assistance system are independently connected with a data processing module and achieve two-way data transmission. The robot has the advantages that a mode that station guides provide services for customers is replaced, robot service is achieved, influences, caused due to the fact that a reception mode in the prior art is inconsiderate in service, on customer satisfaction are avoided, efficiency of customer reception at the stations is greatly improved, manpower resources are saved, and satisfaction of the customers to the stations is improved.
Description
Technical field
The present invention relates to station guide service robot, is a kind of for station provides the station guide service robot of automatic guide service specifically, belongs to the optoelectronic integration of machine field that relates to modern service industry.
Technical background
Station now adopts the artificial modes that guide, thereby reaches reception client's object.Because mode in the past exists the inconsiderate problem of many reception in reception process, cannot meet the demand of increasing customer satisfaction degree in station, cause consumption and the waste of human resources simultaneously, and then affected the earning rate at station.
Summary of the invention
The present invention is directed to the station guide service robot that the analysis of the problems referred to above integrated system is made, station guide service robot substitutes the mode of guiding personnel in station for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved station reception client's efficiency, and saved human resources, improved the satisfaction of client to station.
The technical solution used in the present invention is:
Station guide service robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Described man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
Described 3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
Described navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
Described apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
Described remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Advantage of the present invention is: station guide service robot substitutes the mode of guiding personnel in station for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved station reception client's efficiency, and saved human resources, improved the satisfaction at client station.
Accompanying drawing explanation
Fig. 1 is System Operation schematic diagram of the invention process.
The specific embodiment
Following the preferred embodiments of the present invention describe, and should be appreciated that preferred embodiment described herein, only for description and interpretation the present invention, is not intended to limit the present invention.
Preferred embodiment 1
As shown in Figure 1, station guide service robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
Navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
Apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
Remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
The above embodiment is only preferred embodiment of the present invention, is not limited to practical range of the present invention, and the equivalence of being done with content described in the claims in the present invention therefore all changes, within all should being included in the claims in the present invention scope.
Claims (6)
1. station guide service robot, is characterized in that: comprise respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
2. station according to claim 1 guide service robot, it is characterized in that: man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as answer client's query, bomp and whether contact artificial reception.
3. station according to claim 1 guide service robot, it is characterized in that: 3D vision system is connected with data processing module, 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification each service location position and the information such as the collection situation of state, Customer Information.
4. station according to claim 1 guide service robot, it is characterized in that: navigation system is connected with data processing module, navigation system is the navigation system with path judgement and path planning ability, can make robot arrive client's specified services place from any position.
5. station according to claim 1 guide service robot, it is characterized in that: apery limbs are connected with data processing module, apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module, for client leads the way and the services such as tea are provided.
6. station according to claim 1 guide service robot, it is characterized in that: remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410033651.0A CN103753564A (en) | 2014-01-24 | 2014-01-24 | Station guide service robot |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410033651.0A CN103753564A (en) | 2014-01-24 | 2014-01-24 | Station guide service robot |
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| Publication Number | Publication Date |
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| CN103753564A true CN103753564A (en) | 2014-04-30 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201410033651.0A Pending CN103753564A (en) | 2014-01-24 | 2014-01-24 | Station guide service robot |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104375417A (en) * | 2014-11-05 | 2015-02-25 | 济南大学 | Intelligent service robot in waiting hall |
| CN106327364A (en) * | 2016-09-18 | 2017-01-11 | 长沙军鸽软件有限公司 | Service method of reception robot |
| CN108227522A (en) * | 2016-12-21 | 2018-06-29 | 李汉忠 | A kind of method that supermarket sends drinking water with charge free for supermarket user automatically |
| CN109709947A (en) * | 2017-10-26 | 2019-05-03 | 株式会社日立大厦系统 | Robot management system |
| CN109968345A (en) * | 2017-12-28 | 2019-07-05 | 沈阳新松机器人自动化股份有限公司 | A kind of guided robot system |
| CN111089581A (en) * | 2018-10-24 | 2020-05-01 | 上海博泰悦臻网络技术服务有限公司 | Traffic guidance method, terminal and robot |
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| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
| JP2012082630A (en) * | 2010-10-13 | 2012-04-26 | Nakanihon Highway Engineering Nagoya Kk | High place inspection device |
| CN102750274A (en) * | 2011-01-04 | 2012-10-24 | 张越峰 | Field intelligent guide service system and method with preliminary human thinking |
| EP2520909A1 (en) * | 2011-05-02 | 2012-11-07 | Honeywell-Enraf B.V. | Storage tank inspection system and method |
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Patent Citations (6)
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| US20090157224A1 (en) * | 2007-12-06 | 2009-06-18 | Abb Research Ltd. | Robot service system and a method for providing remote service for a robot |
| JP2012082630A (en) * | 2010-10-13 | 2012-04-26 | Nakanihon Highway Engineering Nagoya Kk | High place inspection device |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN102750274A (en) * | 2011-01-04 | 2012-10-24 | 张越峰 | Field intelligent guide service system and method with preliminary human thinking |
| EP2520909A1 (en) * | 2011-05-02 | 2012-11-07 | Honeywell-Enraf B.V. | Storage tank inspection system and method |
| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104375417A (en) * | 2014-11-05 | 2015-02-25 | 济南大学 | Intelligent service robot in waiting hall |
| CN106327364A (en) * | 2016-09-18 | 2017-01-11 | 长沙军鸽软件有限公司 | Service method of reception robot |
| CN108227522A (en) * | 2016-12-21 | 2018-06-29 | 李汉忠 | A kind of method that supermarket sends drinking water with charge free for supermarket user automatically |
| CN109709947A (en) * | 2017-10-26 | 2019-05-03 | 株式会社日立大厦系统 | Robot management system |
| CN109968345A (en) * | 2017-12-28 | 2019-07-05 | 沈阳新松机器人自动化股份有限公司 | A kind of guided robot system |
| CN111089581A (en) * | 2018-10-24 | 2020-05-01 | 上海博泰悦臻网络技术服务有限公司 | Traffic guidance method, terminal and robot |
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Application publication date: 20140430 |