CN103514553A - Commodity introducing system and commodity introducing method - Google Patents
Commodity introducing system and commodity introducing method Download PDFInfo
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- CN103514553A CN103514553A CN201210206881.3A CN201210206881A CN103514553A CN 103514553 A CN103514553 A CN 103514553A CN 201210206881 A CN201210206881 A CN 201210206881A CN 103514553 A CN103514553 A CN 103514553A
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Abstract
The invention provides a commodity introducing system which comprises an exhibition stand on which a commodity is placed, a working table for working staff to use, a server-side communication device arranged on the working table and for the working staff to use, and a client-side communication device arranged on the exhibition stand and for consumers to use. The client-side communication device can communicate with the server-side communication device to enable the working staff to introduce the commodity placed on the exhibition stand to consumers through the server-side communication device. The commodity introducing system of the invention can provide consumers with a comfortable shopping environment and bring convenience to consumers. In addition, the invention further relates to a commodity introducing method.
Description
Technical field
The present invention relates to a kind of buyer's guide system.
The invention still further relates to a kind of buyer's guide method.
Background technology
In actual life, when consumer enters shopping, salesman just can follow at consumer rear, to explain properties of product to consumer, or guide consumption person buys commodity.Yet most consumers likes understanding voluntarily product information after entering shop, and salesman follows by the side of at it, can virtually to consumer, bring sense of restraint, affects consumer's shopping mood.But if salesman does not follow consumer, when consumer has problems to commodity, it cannot be answered again timely, brought inconvenience to consumer's shopping process.
Summary of the invention
The invention provides a kind of buyer's guide system and buyer's guide method.
For achieving the above object, technical scheme of the present invention is: a kind of buyer's guide system, comprising: the exhibition booth that is placed with commodity; Worktable for staff; Be arranged on described worktable the service end communicator for staff; On described exhibition booth, be provided with the client communication devices for consumer, described client communication devices can with described service end communication, make staff to consumer, to introduce and to be placed in the described commodity on described exhibition booth by described service end communicator.
Preferably, described service end communicator is service end computer, described client communication devices is client computer, and described buyer's guide system also comprises network interconnection apparatus, network interconnection, and described service end computer is set up and communicated by letter by described network interconnection apparatus, network interconnection with described client computer.
Preferably, described client computer is exercisable sends communication request to described service end computer, the described communication request of the selectable acceptance of described service end computer.
Preferably, the corresponding client computer described at least one of described service end computer, when described service end computer and some described client computers communicate, described in other, client computer waits for that according to the time sequencing that proposes described communication request described service end computer responds the described communication request of client computer described in other.
Preferably, described service end computer is provided with microphone and loudspeaker, and described client computer is provided with microphone and loudspeaker, and staff introduces described commodity by voice to consumer.
Preferably, described service end computer is also provided with camera head, and described client computer is also provided with camera head, and staff is demonstrated to phase consumer and introduced described commodity by voice and video.
Preferably, described commodity are divided at least one commodity classification, described client communication devices has the consulting option corresponding with described commodity classification, the respectively corresponding described service end communicator of each consulting option, described consulting option of exercisable selection described client communication devices sends communication request to the service end communicator corresponding with described consulting option.
The present invention also provides a kind of buyer's guide method, described buyer's guide method comprises: an exhibition booth that is placed with commodity is provided, on described exhibition booth, be provided with the client communication devices for consumer, and a worktable is provided, on worktable, be provided with the service end communicator for staff; Consumer operates described client communication devices and sends communication request to described service end communicator; Described service end communicator is accepted described communication request; Staff introduces and is placed in the commodity on described exhibition booth to client.
Preferably, be placed with the commodity identical with described exhibition booth on described worktable, described service end communicator is provided with camera head, and the step of introducing commodity staff comprises that staff demonstrates the usage of commodity.
Preferably, the corresponding a plurality of described client communication devices of described service end communicator, in client communication devices, send in the step of communication request, if described service end communicator is communicated by letter with a client communication devices, other described client communication devices of sending communication request is waited for the response of service end communicator according to the time sequencing of sending communication request.
Compared with prior art, buyer's guide system of the present invention and buyer's guide method, while making consumer enter shopping, without salesman, follow consumer by the side of, make consumer when walking about and observe commodity, can not feel constraint by the side of because salesman follows always, when consumer wants to seek advice from for certain commodity, can by client computer and staff, link up easily.Visible, when described buyer's guide system and introduction method offer the consumer environment of the light unconstrained sense of consumer, can answer in time again consumer's query, thereby bring facility to consumer's shopping process.
Accompanying drawing explanation
Below in conjunction with drawings and embodiments, the invention will be further described.
Fig. 1 is the schematic diagram of the buyer's guide method that provides of embodiment of the present invention.Wherein,
10. buyer's guide system 16. worktable 22. loudspeakers
12. exhibition booth 18. service end communicator 24. camera heads
14. client communication devices 20. microphone 26. network interconnection apparatus, network interconnections
Embodiment
Refer to Fig. 1, a kind of buyer's guide system 10 providing for embodiment of the present invention, described buyer's guide system 10 comprises the exhibition booth 12 that is placed with commodity, be arranged on exhibition booth 12 client communication devices 14 for consumer, for staff's worktable 16, be arranged on worktable 16 the service end communicator 18 for staff.Client communication devices 14 can be communicated by letter with service end communicator 18, makes staff to consumer, to be introduced and to be placed in the commodity on exhibition booth 12 by service end communicator 18.
Exhibition booth 12 has the commodity displaying face of putting commodity, and commodity can be according to certain rule or mixed and disorderly being placed on described commodity displaying face.Commodity can be bought any article that can obtain for needing to enter shop in daily life, and in the present embodiment, commodity are electric tool.
Client communication devices 14 is arranged on exhibition booth 12, and consumer communicates by letter with the staff in worktable 16 by client communication devices 14, makes consumer can inquire the relevant information of commodity.
Client communication devices 14 can be computer or mobile phone.In the present embodiment, client communication devices 14 is client computer 14.Client computer 14 can be desktop computer, notebook computer or panel computer, and preferably client computer 14 is panel computer.Client computer 14 is provided with microphone and loudspeaker, makes consumer to carry out voice dialogue with staff.Further, client computer 14 is also provided with camera head, make staff can see consumer's state, such as consumer picks up certain a commodity, observe, avoid occurring that the commodity situation not corresponding with the interested commodity of consumer that staff introduces occurs.
Client communication devices 14 is exercisable sends communication request to service end communicator 18, makes when consumer does not need to staff's counseling problem, and client communication devices 14 is without setting up and communicate by letter with service end communicator 18.In the present embodiment, when consumer needs counseling problem, can send communication request by operated client computer 14, such as show an option on client computer 14, user touches this option and can impel client computer 14 to send communication request.
Microphone and loudspeaker and camera head all can adopt the mode arranging with client computer 14 splits, and are electrically connected by electric wire and client computer 14.Certainly microphone, loudspeaker and camera head also can be integrated in client computer 14.In the present embodiment, microphone, loudspeaker and camera head are all integrated on client computer 14, make exhibition booth 12 have more space arrangement commodity.
Worktable 16, for staff, is placed with the commodity identical with exhibition booth 12 above it, so that staff when introducing commodity, can pick up material object, explain demonstration, can allow consumer more comprehensively understand commodity.
Service end communicator 18 is arranged on worktable 16, and staff can communicate with consumer by operate services end communicator 18, to consumer, explains demonstration commodity, or answer consumer's problem.Service end communicator 18 can be computer or mobile phone.In the present embodiment, service end communicator 18 is service end computer 18.Service end computer 18 can be desktop computer, notebook computer or panel computer.Preferably, service end computer 18 is desktop computer.Service end computer 18 is provided with microphone 20 and loudspeaker 22, makes staff to carry out voice dialogue with consumer.Further, service end computer 18 is also provided with camera head 24, although make staff and consumer in different locus, the two still can accomplish aspectant interchange, staff can be for consumer's problem, targetedly products Presentation or demonstrate.
Service end communicator 18 is selectable accepts the communication request that client communication devices 14 is sent, and while making staff comparatively busy, it can refuse to accept communication request.In the present embodiment, after service end computer 18 is received communication request, the button that can show acceptance or refusal communication request on the display of service end computer 18, staff's operate services end computer 18 is clicked and is accepted button or the corresponding acceptance of refusal button or refusal communication request.
Certainly, client communication devices 14 and service end communicator 18 are not limited to computer or mobile phone, and the two can also be intercom.Under the enlightenment of the technology of the present invention marrow; those skilled in the art also may adopt other products as client communication devices 14 or service end communicator 18, but as long as function and the effect of its realization and the present invention is same or similar all should be covered by protection domain of the present invention.
Corresponding with service end communicator 18 is computer with client communication devices 14, and buyer's guide system 10 also comprises network interconnection apparatus, network interconnection 26.Service end communication computer 18 is set up and is communicated by letter by network interconnection apparatus, network interconnection 26 with client computer 14.Network interconnection apparatus, network interconnection 26 can be router, interchanger or hub, and in the present embodiment, network interconnection apparatus, network interconnection 26 is router.Communicating by letter between service end computer 18 and client computer 14 can be also wireless communication for wired network communication.In the present embodiment, network interconnection apparatus, network interconnection 26 is wireless router, makes service end computer 18 and client computer 14 without adopting netting twines to be connected with network interconnection apparatus, network interconnection 26, and client computer 14 can be moved on different exhibition booth 12 easily.
On service end computer 18 and client computer 14, communication software is installed, staff and consumer can be communicated, communication software can be Facetime, Tencent QQ, Skype or MSN etc., in the present embodiment, adopt Facetime software to realize consumer and staff communicates.
The communication mode of service end computer 18 and client computer 14 is not limited to the mode of voice and video, also can adopt the mode of word dialog, so to deaf-mute's inquiry problem, has brought facility.Certainly, service end computer 18 and client computer 14 also can only arrange the communication mode of word dialog, make consumer and staff only can pass through communication text information, and service end computer 18 and client computer 14 all needn't arrange the devices such as camera head, microphone and loudspeaker, saved cost.
When Dang Yige shop is provided with a plurality of exhibition booth 12, the client computer 14 on a plurality of exhibition booths 12 can be all corresponding with a service end computer 18, and a plurality of service end computers 18 also can be set.In the present embodiment, commodity are divided into at least one commodity classification, client computer 14 has the consulting option corresponding with described at least one commodity classification, the respectively corresponding service end computer 18 of each consulting option, described consulting option of exercisable selection client computer 14 sends communication request to the service end computer 18 corresponding with described consulting option.After corresponding service end computer 18 is accepted described communication request, consumer just can engage in the dialogue with staff, further, the product expert of the commodity classification of staff Shi Qi place service end computer 18 correspondences, so realize consumer and can recognize abundant and professional information from staff, consumer's shopping is had to important directive function, to consumer, brought facility.Give an example in the present embodiment, such as exhibition booth has 10, commodity have 50 kinds but can fall into 5 types, and 5 service end computers 18 can be only set, each service end computer 18 corresponding commodity classification, so saved the consulting requirement that businessman's cost can meet again consumer.Further, corresponding with a service end computer 18 by a plurality of client computers 14, can to consumer, introduce merchandise news in time, reduced staff's quantity simultaneously, realized less staff, lower staff's product training cost, and can provide professional service to consumer.
Embodiment of the present invention provides a kind of buyer's guide method, and for introducing merchandise news to consumer, this buyer's guide method comprises:
Steps A 1: provide on a 12， exhibition booth, exhibition booth 12 that is placed with commodity and be provided with the client communication devices 14 for consumer, and a worktable 16 is provided, be provided with the service end communicator 18 for staff on worktable 16.
In the present embodiment, exhibition booth 12 is set in shop, on Bing exhibition booth 12, put the commodity that will sell, client computer 14 is set on exhibition booth 12, after consumer enters shop, can observe the commodity on exhibition booth 12, owing to not having salesman, follow consumer after one's death, make consumer obtain a unrestraint shopping environment.The non-shopping region, place in shop or one, independently in room, a worktable 16 is set, service end computer 18 is set on worktable 16, make staff's perform region and consumer's relative separation, making can phase mutual interference between the two.
Steps A 5: consumer's operated client communicator 14 sends communication request to service end communicator 18.
In the present embodiment, after consumer observes commodity, if want further to understand its performance to certain a commodity is interested, or consumer needs some shopping to instruct, while not knowing buy which type of commodity such as consumer only has some user demands, consumer need to seek advice to staff, by client computer 14, to service end computer 18, sends communication request.
Steps A 7: service end communicator 18 is accepted described communication request.
In the present embodiment, after staff finds there is communication request, operate services end computer 18 is accepted described communication request, and now consumer just can start to communicate by letter with staff, such as the mode by word dialog engages in the dialogue.
Steps A 11: staff introduces and is placed in the commodity on exhibition booth 12 to client.
In the present embodiment, according to consumer demand, staff is to introducing commodity to consumer.Such as consumer wants to understand performance or the quality of commodity, or consumer tells its user demand of staff etc., staff can introduce the merchandise news on exhibition booth 12 to consumer, or according to consumer's user demand, recommends consumer to buy corresponding commodity.
Wherein, steps A 11 also comprises that staff passes through service end communicator 18 and to consumer, demonstrates the usage of commodity.
In the present embodiment, staff can be when introducing commodity, the using method of demonstration commodity, to allow consumer more comprehensively understand commodity, the camera head 26 of service end computer 18 can absorb the video of staff's presentation process, and by the communication connection between service end computer 18 and client computer 14, to client computer, make consumer can watch at client computer 14 staff's presentation process delivery of video.
Wherein, the corresponding a plurality of client communication devices 14 of service end communicator 18, in steps A 7, if service end communicator 18 is communicated by letter with a client communication devices 14, other client communication devices 14 from communication request to service end communicator 18 that send is waited for 18 responses of service end communicator according to the time sequencing that proposes communication request.Further, waiting client communication devices 14 can point out consumer in communication is waited for.
In the present embodiment, when service end computer 18 corresponding a plurality of client computer 14, because in most cases different consumers' interested commodity or the problem of proposition are different, the problem that staff cannot be proposed a plurality of consumers is simultaneously answered, if service end computer 18 is all set up and is communicated by letter with the client computer 14 that proposes communication request simultaneously, even if staff possibly cannot meet the problem of each consumer's proposition and cause confusion, so preferably when service end computer 18 is communicated by letter with a client computer 14, other client computer 14 that proposes communication request is waited for 18 responses of service end computer according to the time sequencing that proposes communication request.Certainly, the present invention is not limited to aforesaid way, service end computer 18 can be set up and communicate by letter simultaneously with a plurality of client computers 14, when staff explains for some consumers' problem, other consumers also carry out also can receiving staff's explanation, are convenient to help consumer to understand from different perspectives more merchandise news.
Compared with prior art, buyer's guide system of the present invention and buyer's guide method, while making consumer enter shopping, without salesman, follow consumer by the side of, make consumer when walking about and observe commodity, can not feel constraint by the side of because salesman follows always, when consumer wants to seek advice from for certain commodity, can by client computer and staff, link up easily.Visible, when described buyer's guide system and introduction method offer the consumer environment of the light unconstrained sense of consumer, can answer in time again consumer's query, thereby bring facility to consumer's shopping process.
It may occur to persons skilled in the art that, the present invention can also have other implementation, but as long as its technical spirit adopting identical with the present invention or close, or any variation of making based on the present invention and replacement all within protection scope of the present invention.
Claims (10)
1. a buyer's guide system, comprising:
Be placed with the exhibition booth of commodity;
Worktable for staff;
It is characterized in that:
On described exhibition booth, be provided with the client communication devices for consumer, on described worktable, be provided with the service end communicator for staff, described client communication devices can with described service end communication, make staff to consumer, to introduce and to be placed in the described commodity on described exhibition booth by described service end communicator.
2. buyer's guide system according to claim 1, it is characterized in that: described service end communicator is service end computer, described client communication devices is client computer, described buyer's guide system also comprises network interconnection apparatus, network interconnection, and described service end computer is set up and communicated by letter by described network interconnection apparatus, network interconnection with described client computer.
3. buyer's guide system according to claim 2, is characterized in that: the exercisable communication request that starts communication, the described communication request of the selectable acceptance of described service end computer sent to described service end computer of described client computer.
4. buyer's guide system according to claim 3, it is characterized in that: the corresponding client computer described at least one of described service end computer, when described service end computer and a described client computer communicate, described in other, client computer waits for that according to the time sequencing that proposes described communication request described service end computer responds the described communication request of client computer described in other.
5. buyer's guide system according to claim 2, is characterized in that: described service end computer is provided with microphone and loudspeaker, and described client computer is provided with microphone and loudspeaker, and staff introduces described commodity by voice to consumer.
6. buyer's guide system according to claim 5, is characterized in that: described service end computer is also provided with camera head, and described client computer is also provided with camera head, and staff is demonstrated to phase consumer and introduced described commodity by voice and video.
7. buyer's guide system according to claim 1, it is characterized in that: described commodity are divided at least one commodity classification, described client communication devices has the consulting option corresponding with described commodity classification, the respectively corresponding described service end communicator of each consulting option, described consulting option of exercisable selection described client communication devices sends the communication request that starts communication to the described service end communicator corresponding with described consulting option.
8. a buyer's guide method, described buyer's guide method comprises:
An exhibition booth that is placed with commodity is provided, on described exhibition booth, is provided with the client communication devices for consumer, and a worktable is provided, on worktable, be provided with the service end communicator for staff;
Consumer operates described client communication devices and sends communication request to described service end communicator;
Described service end communicator is accepted described communication request;
Staff introduces and is placed in the commodity on described exhibition booth to client.
9. buyer's guide method according to claim 8, on described worktable, be placed with the commodity identical with described exhibition booth, described service end communicator is provided with camera head, and the step of introducing commodity staff comprises that staff demonstrates the usage of commodity.
10. buyer's guide method according to claim 8, the corresponding a plurality of described client communication devices of described service end communicator, in client communication devices, send in the step of communication request, if described service end communicator is communicated by letter with a client communication devices, other described client communication devices of sending communication request is waited for the response of service end communicator according to the time sequencing of sending communication request.
Priority Applications (8)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210206881.3A CN103514553A (en) | 2012-06-21 | 2012-06-21 | Commodity introducing system and commodity introducing method |
| EP17163581.6A EP3217345B1 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| AU2012101952A AU2012101952A4 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| PCT/CN2012/081680 WO2013041037A1 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| EP12833188.1A EP2759971A4 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| US14/345,927 US20140297471A1 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| AU2012313089A AU2012313089A1 (en) | 2011-09-20 | 2012-09-20 | Commodity introduction system and commodity introduction method |
| US15/456,967 US20170186062A1 (en) | 2011-09-20 | 2017-03-13 | Commodity introduction system and commodity introduction method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210206881.3A CN103514553A (en) | 2012-06-21 | 2012-06-21 | Commodity introducing system and commodity introducing method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103514553A true CN103514553A (en) | 2014-01-15 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210206881.3A Pending CN103514553A (en) | 2011-09-20 | 2012-06-21 | Commodity introducing system and commodity introducing method |
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| Country | Link |
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| CN (1) | CN103514553A (en) |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101916413A (en) * | 2010-08-04 | 2010-12-15 | 广州市封面贸易有限公司 | Electronic goods exhibition system and goods exhibition method |
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2012
- 2012-06-21 CN CN201210206881.3A patent/CN103514553A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101916413A (en) * | 2010-08-04 | 2010-12-15 | 广州市封面贸易有限公司 | Electronic goods exhibition system and goods exhibition method |
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Application publication date: 20140115 |
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