CN103279871B - A kind of after sale service application method and system thereof - Google Patents

A kind of after sale service application method and system thereof Download PDF

Info

Publication number
CN103279871B
CN103279871B CN201310222774.4A CN201310222774A CN103279871B CN 103279871 B CN103279871 B CN 103279871B CN 201310222774 A CN201310222774 A CN 201310222774A CN 103279871 B CN103279871 B CN 103279871B
Authority
CN
China
Prior art keywords
commodity
sale service
user
situation
service application
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN201310222774.4A
Other languages
Chinese (zh)
Other versions
CN103279871A (en
Inventor
刘浪
者文明
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
Original Assignee
Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Beijing Jingdong Century Trading Co Ltd, Beijing Jingdong Shangke Information Technology Co Ltd filed Critical Beijing Jingdong Century Trading Co Ltd
Priority to CN201310222774.4A priority Critical patent/CN103279871B/en
Publication of CN103279871A publication Critical patent/CN103279871A/en
Application granted granted Critical
Publication of CN103279871B publication Critical patent/CN103279871B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Abstract

A kind of after sale service application method, comprise: step 1: user uses user profile to log in after sale service application system by client, this system finds trading order form by user profile from order transaction storehouse, and user orients the commodity will applying for after sale service from trading order form; Step 2: user uses client to be described commodity present situation, and takes pictures, by commodity presence information and the commodity present situation image uploading extremely described system obtained of taking pictures.Step 3: described system extracts product features parameter from described commodity presence information, extracts the prototype feature parameter of these commodity prestored from commodity gene pool; Step 4: described systematic comparison product features parameter and commodity prototype feature parameter, preserves the different information relatively; Step 5: described system generates after sale service request slip according to user profile, merchandise news, described different information.The present invention can shorten the time that user applies for after sale service, particularly the commodity of obvious cosmetic damage.

Description

A kind of after sale service application method and system thereof
Technical field
The present invention relates to technical field of electronic commerce, more specifically, relate to a kind of after sale service application method and system thereof.
Background technology
Along with internet penetrates into the every aspect of daily life, done shopping by network more and more general, and the businessman of traditional operating mode also carries out electric quotient module formula.After user does shopping in e-commerce system, require after sale service to the commodity bought are dissatisfied, just need the information providing commodity current to describe, also need if desired to provide the damaged photo of commodity to prove.
But have many consumers and think that the examining report providing businessman to need is time-consuming, the after sale service application of submission does not have examining report, cause after sale service application to last length and even may exceed the maintenance interval.Or have examining report but without caption, but when businessman receives the return of goods of user, the descriptive labelling in the examining report that commodity actual conditions and user submit to is inconsistent, causes service handling time long, user satisfaction reduction.
Summary of the invention
The technical problem to be solved in the present invention shortens the time that user applies for commodity after sale service, particularly for the commodity of obvious cosmetic damage.
To this, the invention provides a kind of after sale service application method, comprising:
Step 1: user uses user profile to log in after sale service application system by client, and this after sale service application system finds trading order form by user profile from order transaction storehouse, and user orients the commodity will applying for after sale service from trading order form;
Step 2: user uses client to be described commodity present situation, and takes pictures, by commodity presence information and the commodity present situation image uploading extremely described after sale service application system obtained of taking pictures.
Step 3: described after sale service application system extracts commodity present characteristics parameter from described commodity presence information, extracts the prototype feature parameter of these commodity prestored from commodity gene pool;
Step 4: described after sale service application system compares product features parameter and commodity prototype feature parameter, preserves the different information relatively; And
Step 5: described commodity after sale service application system generates after sale service request slip according to user profile, merchandise news, described different information.
The present invention also provides a kind of after sale service application system, comprising:
Information collecting device, this information collecting device comprises:
Voice collecting unit, this voice collecting unit is used for recorded speech information and describes the present situation of these commodity to form commodity present situation voice messaging;
Image acquisition units, this image acquisition units is used for taking pictures to obtain commodity present situation image to commodity; And
Acquisition controller, this acquisition controller is used for commodity present situation voice messaging and commodity present situation image uploading extremely described after sale service application system; And
Application resolver, this application resolver comprises:
Customer information adaptation, this customer information adaptation finds trading order form according to user profile from order transaction storehouse, and feeds back to described acquisition controller;
Commodity application resolver, this commodity application resolver is configured to:
Commodity present situation voice messaging is converted to commodity present situation Word message;
From described commodity presence information, extract commodity present characteristics parameter, from commodity gene pool, extract the prototype feature parameter of these commodity prestored;
Relatively product features parameter and commodity prototype feature parameter, preserves the different information relatively;
Application performance element, described application performance element generates after sale service request slip according to user profile, merchandise news, described different information,
Wherein, described acquisition controller is also configured to from trading order form, orient for user the commodity will applying for after sale service.
Method and system of the present invention is suitable for the sight of following after sale service:
1, need client to provide the after sale service application of examining report, consumer item situation cannot be known the very first time.
2, examination & verification lasts length after sale, and the request slip of examination & verification great efforts, be mainly reflected in 3C class commodity.
3, client needs the input descriptive labelling of large amount of complex, the application of voucher picture.
System of the present invention can submit after sale service list to by automatic quick, and real-time is higher, and the customer service energy very first time is the problem after sale that client solves commodity.
Accompanying drawing explanation
Fig. 1 is the process flow diagram of method of the present invention;
Fig. 2 is the structural drawing of system of the present invention.
Embodiment
As shown in Figure 1, after sale service application method of the present invention is:
Step 1: user uses user profile to log in after sale service application system by client, and this system finds trading order form by user profile from order transaction storehouse, and user orients the commodity will applying for after sale service from trading order form.
Wherein, described user profile is preferably subscriber phone number.Client can be user mobile phone, computer etc.When user uses mobile phone as client, and when mobile phone has GPS function and opens, card number, the address information of user upload to after sale service application system simultaneously.The trading order form of locating in step 1, the user profile after sale service request slip for generating in the future.Address information can pass through user's gps signal (if there is) automatic acquisition, also can obtain from this trading order form, also can user upload when login system.
In another situation, when described user profile is not subscriber phone number, but it is such as user name.This sight is, user's first have purchased this commodity, but is pay for second, and Shipping Information is the address of second.What so apply for after sale service is second, and second can utilize the user name of first to log in described system.Therefore described system inquires about order by the user name of first, carrys out locating goods by second.No matter phone number, address, user name, all belong to user profile, can be used for finding out order from order storehouse, orient commodity (order may comprise the commodity of multiple purchase) from order.
Advantageously, the process of logging in system by user can also comprise the process of user being carried out to authentication.The method of authentication has a lot, is not described in detail at this.
Advantageously, the user profile of logging in system by user through encryption, ensure that user profile is not revealed in client.Correspondingly, described commodity after sale service application system is decrypted after receiving user profile.
Advantageously, described user selects the COS that will apply for, described COS comprises the return of goods, exchanges goods, keeps in repair.From according to the information of this trading order form, described commodity after sale service application system, after these commodity of location, judges whether these commodity meet service request condition.Such as commodity may have passed through the guarantee period, can not apply for maintenance again.Or spend the return of goods phase, can only change.Or cross and exchanged goods the phase, maintenance can only have been applied for.
Step 2: user uses client to be described commodity present situation, and takes pictures, is uploaded to described system by commodity presence information and commodity present situation image.
The present situation of commodity mainly comprises flaw or damages position, damaged condition etc.
More advantageously, user uses client recording voice messaging to describe the present situation of these commodity, and commodity present situation voice messaging is uploaded to described system as commodity presence information.Allow user's recorded speech information be to shorten the user profile time, because some users typewrite slowly, and when using mobile phone as client, the not intelligent text event detection that causes of cellphone inputting method is slow.
More advantageously, in order to improve the accuracy of user to commodity picture-taking position, described after sale service application system is after commodity are located, commodity gene pool (commodity gene pool stores the outward appearance key characterization parameter of commodity) is searched according to merchandise news, therefrom extract the characteristic parameter of these commodity, send to user.User can take pictures to commodity with reference to this characteristic parameter, word or voice describe.
Advantageously, described after sale service application system stores described commodity present situation voice messaging and is converted into Word message, form commodity present situation Word message, commodity present situation voice messaging being converted to Word message is in order to without the need to client's repeated description, and this Word message will be used in the last after sale service request slip formed.
More advantageously, after described commodity present situation voice messaging is converted to Word message, feed back to user, user can to its additions and deletions, and the system that is uploaded to forms described commodity present situation Word message.
Step 3: described after sale service application system extracts commodity present characteristics parameter from described commodity presence information, extracts the prototype feature parameter of these commodity prestored from commodity gene pool.
We know, every class commodity have its key feature information.For the feature hierarchy of commodity, " general evil spirit " model of cognition principle of B. Sai Erfuliji can be adopted to carry out commodity distinguishing hierarchy.
First, in commodity gene pool, store characteristic parameter and the prototype figure of each commodity, commodity, when purchasing warehouse-in, are first preserved the complete image prototypical information of commodity.
In addition, for dissimilar commodity, purposes is distinguish first level of commodity, and for the commodity of same type, appearance profile is the principal character, the particularly information at details place distinguished.For example for this class I goods of notebook computer, screen size, keyboard position, the round and smooth degree of frame etc. are the key feature information describing different notebook computer.In general, the quantity of information in the place of the maximum or contour direction flip-flop of the image outline curvature of commodity is maximum.Commodity carry out feature division according to level, obtain the prototype feature parameter of commodity.
For daily class, distinguishing hierarchy is:
Purposes (different daily necessities: toothpaste, shampoo, gel, hair comb, soap etc.);
Brand outward appearance (same to daily necessities: the shampoo outward appearance of particular brand, such as VS Sassoon, Head&Shoulders, Chhnang, health king comparatively has notable difference on packaging external appearance);
For clothes, shoes and hats class, distinguishing hierarchy is:
Three marks (price mark, care label, principal mark (size)),
Anti-counterfeiting mark (anti-counterfeiting technology of different brands is inconsistent, whether counterfeitly can identify this brand).
Therefore, product features parameter can be one group of parameter, for shampoo, can be classification, outward appearance, packaging, effect etc.
In addition, if unfamiliar user, the commodity image that may take have ignored the details of commodity, causes determining commodity damaged condition and position, can extend the after sale service application time.Therefore, if provide the characteristic parameter of these commodity to user, prompting user carries out taking pictures according to this parameter and voice describe, and can carry out damage location more quickly, accelerate treatment scheme to commodity.
Step 4: described after sale service application system compares product features parameter and commodity prototype feature parameter, preserves the different information relatively.
Advantageously, described commodity after sale service application system extracts the prototype figure of these commodity from commodity gene pool, and by described commodity present situation image compared with this prototype figure, preserves the different information relatively.
Advantageously, commodity problem characteristic can also be extracted according to this commodity present situation Word message, be saved in commodity gene pool.
For these characteristic parameters, can adopt and contrast with the following method:
Conscious pairing comparision: contrast the feature that commodity itself have, each characteristic parameter of formation, carries out composition comparison of classification, and this is the comparison of classification quantized, and wherein has part to utilize mark post counter point to carry out.Following table is the result of the contrast of commodity:
Goods number 206767
Trade name VS Sassoon is full of volume and polishs shampoo 400ML
Brand VS Sassoon
Classification Shampoo
Outward appearance Light torsion, leakage
Packaging Badly broken
Effect Clearly anti-dandruff
Client's subjective judgement Anti-dandruff DeGrain; Wash dandruff more
In addition, when extracting feature, can set preferred contrast characteristic, such as, in category of living leakage, shell distortion etc. is preferential contrast characteristic.
Conclude pairing comparision: the parts of contrast equivalent feature, the difference results of generation is carried out Summary.
Conclude contrast, mainly conclude based on wherein several parameter: 1, the conscious comparing result of the feedback of client; 2, the transaction statistics of commodity; 3, the market feedback situation of supplier.
Such as because the commodity with category possess equivalent feature condition, therefore the difference results of this category can be carried out Summary.Conclude comparing result as following table such as:
Then according to category distinguishing hierarchy, also can divide according to brand levels.
Excellent sequence pairing comparision: arrange weight to reduced parameter, contrasts according to the size of weight.
By forming a comparing result after said method contrast, this result major embodiment:
1, different commodity classification divides level characteristics (critical component: color is inconsistent, identifies inconsistent, and due parts do not have).
2, the similar commodity of different client's submission, similar feature after sale (as outward appearance is damaged, leakage, the red point of screen).
The weight of corresponding similar commodity can be set according to customer demand, judge the after sale service weight of these commodity.Such as: for the product of shampoo class, its " packaging " feature should have large weight, otherwise client cannot use (as leakage).For clothing, the weight of its " packaging " feature should decrease, and client worries use (as inconsistent in apparel size color, unit type is inconsistent).For " effect " feature, it corresponds to client's use problem (as commodity component disappearance), and its weight reduces further.
In addition, because of in the difference application feedback that this system is submitted to by different client, after client corrects comparatively accurately, can this comparing result of self-machine learning, make this comparing result be tending towards perfect.This machine learning mainly inductive learning, inductive learning is the after sale service application in order to judge automatically to pass through examination & verification, and examination & verification condition generally can by realizing with problem probability (statistical nature parameter), weight in conjunction with client's subjective feedback, commodity.By this method, after these commodity of a large amount of client feedback have the generation of certain Similar Problems, after above control methods, according to the weight arranged, can automatically audit the after sale service list submitted to, client is without the need to waiting for manual examination and verification process.
Advantageously, described after sale service application system is the system of a self-teaching, after a period of time has passed, the various problems feature of such commodity is stored in described commodity gene pool, so after sale service application system can extract the problem list of such commodity from commodity gene pool, user therefrom can select the problem types of these commodity, is uploaded to after sale service application system, thus provides reference for the contingent problem of commodity.
Step 5: described commodity after sale service application system generates after sale service request slip according to user profile, merchandise news, described different information.
Advantageously, described commodity after sale service application system generates after sale service request slip according to user profile, merchandise news, commodity present situation Word message, described image difference information.
Advantageously, described after sale service request slip through overcompression, to save storage space and transfer efficiency (when needs are transferred to user).
Advantageously, described after sale service request slip passes through encryption, to ensure privacy of user.
Present invention also offers a kind of commodity after sale service application system.An embodiment as shown in Figure 2, described system comprises: information collecting device and application resolver.Communicated by internet (comprising mobile Internet) between information collecting device and application resolver.Described information collecting device comprises acquisition controller, image acquisition units, voice collecting unit and word collecting unit.Application resolver comprises merchandise news resolver, customer information adaptation, application performance element.Described system also comprises the commodity gene pool storing these commodity of statement, and stores the order transaction storehouse of customer transaction information.
First, word collecting unit gathers the user profile of user, transfers to customer information adaptation by acquisition controller.This customer information adaptation finds trading order form from order transaction storehouse, and user orients the commodity will applying for after sale service from trading order form.
Wherein, described user profile is preferably subscriber phone number.Client can be user mobile phone, computer etc.When user uses mobile phone as client, and when mobile phone has GPS function and opens, card number, the address information of user upload to customer information adaptation simultaneously.The trading order form of aforementioned location, user profile, address information are used for the after sale service request slip that will generate in the future.Address information can pass through user's gps signal (if there is) automatic acquisition, also can obtain from this trading order form, also can user be uploaded by word collecting unit.
In another situation, when described user profile is not subscriber phone number, such as, when being user name.This situation is, user's first have purchased this commodity, but is on behalf of payment, and Shipping Information is the address of another people's second.What apply for after sale service is second, but second there is no the cell-phone number of first, and so second can utilize the user name of first to log in described system.Therefore described system inquires about order by the user name of first, carrys out locating goods by second.No matter phone number, address, user name, all belong to user profile, can be used for finding out order from order storehouse, orient commodity (order may comprise the commodity of multiple purchase) from order.
The process being connected to customer information adaptation at information collecting device can also comprise the process of authentication.The method of authentication has a lot, is not described in detail at this.
Advantageously, information collecting device also comprises encryption/decryption element, and correspondingly, application resolver also comprises encryption/decryption element, and the communication between information collecting device and application resolver, through encryption, ensure that user profile is not revealed.
Advantageously, user selects the COS that will apply for, described COS comprises the return of goods, exchanges goods, keeps in repair.From according to the information of this trading order form, described customer information adaptation, after these commodity of location, judges whether these commodity meet service request condition.Such as commodity may have passed through the guarantee period, can not apply for maintenance again.Or spend the return of goods phase, can only change.Or cross and exchanged goods the phase, maintenance can only have been applied for.
Word collecting unit is used for for user's typing commodity presence information.The commodity that image acquisition units treats application carry out taking pictures to describe this exterior of commodity, and voice collecting unit gathers commodity present situation voice messaging, mainly comprise flaw or damage position, damaged condition etc.Take pictures formed commodity present situation image and commodity present situation voice messaging be transferred to described merchandise news resolver.
Wherein, recorded speech information is to shorten the user profile time, because some users typewrite slowly, and when using mobile phone as client, the not intelligent text event detection that causes of cellphone inputting method is slow.Adopting voice mode to carry out commodity problem describes convenient.
More advantageously, in order to improve the accuracy of image acquisition units to commodity picture-taking position, merchandise news, after commodity are located, is transferred to merchandise news and resolves storehouse by described customer information adaptation.Merchandise news is resolved storehouse and is searched commodity gene pool according to this merchandise news, therefrom extracts the characteristic parameter of these commodity, sends to acquisition controller.Acquisition controller is shown to this characteristic parameter of user, and user can take pictures and voice description to commodity according to the prompting of this characteristic parameter.Described commodity gene pool stores the outward appearance key characterization parameter of commodity.Wherein the forming process of commodity gene pool is described above, does not repeat them here.
Described merchandise news resolver stores described commodity present situation voice messaging and is converted into Word message, forms commodity present situation Word message, and extracts commodity problem characteristic according to this commodity present situation Word message, be saved in commodity gene pool.
Commodity present situation voice messaging being converted to Word message is in order to without the need to client's repeated description, and this Word message may be used in the last after sale service request slip formed.
More advantageously, after described commodity present situation voice messaging is converted to Word message, feed back to user, user by word collecting unit to its additions and deletions, and can be uploaded to merchandise news resolver and forms described commodity present situation Word message.
Advantageously, described commodity gene pool is the database of a self-teaching, after a period of time has passed, the various problems feature of such commodity is stored in described commodity gene pool, so merchandise news resolver can extract the problem list of such commodity from commodity gene pool, user therefrom can select the problem types of these commodity, so more saves time and improves accuracy.
Described after sale service application system extracts product features parameter from described commodity presence information, extracts the prototype feature parameter of these commodity prestored from commodity gene pool.Merchandise news resolver compares product features parameter and commodity prototype feature parameter, and preserve the different information relatively, comparative approach is as above about method contents describing portion of the present invention.
Described application resolver also comprises application performance element.Described merchandise news resolver is by user profile, merchandise news, commodity present situation Word message, described image difference information transmission to applying for performance element, and this application performance element generates after sale service request slip.
Advantageously, apply for that performance element compresses described after sale service request slip, to save storage space and transfer efficiency (when needs are transferred to user).
Advantageously, apply for that performance element is encrypted described after sale service request slip, to ensure privacy of user.
Method and system of the present invention have passed through close beta, and test environment is that client adopts mobile phone (Android version), and preliminary statistical result is as follows: the after sale service application fill in the time of client shortened within 1 minute by original 5 minutes.Audit time of after sale service request slip is originally lasted 8 days shortened within 4 days by original.

Claims (9)

1. an after sale service application method, is characterized in that, comprising:
Step 1: user uses user profile to log in after sale service application system by client, and this after sale service application system finds trading order form by user profile from order transaction storehouse, and user orients the commodity will applying for after sale service from trading order form;
Step 2: user uses client to be described commodity present situation, and takes pictures, by commodity presence information and the commodity present situation image uploading extremely described after sale service application system obtained of taking pictures;
Step 3: described after sale service application system extracts commodity present characteristics parameter from described commodity presence information, extracts the prototype feature parameter of these commodity prestored from commodity gene pool;
Step 4: described after sale service application system compares product features parameter and commodity prototype feature parameter, preserves the different information relatively; And
Step 5: described commodity after sale service application system generates after sale service request slip according to user profile, merchandise news, described different information; Wherein,
Described step 1 also comprises: described after sale service application system, after commodity are located, searches commodity gene pool, therefrom extracts the characteristic parameter of these commodity, sends to user;
Described step 2 also comprises: user takes pictures to commodity with reference to described characteristic parameter.
2. after sale service application method according to claim 1, is characterized in that, described step 4 also comprises: according to the priority of the characteristic parameter preset and from high to low comparative feature parameter.
3. after sale service application method according to claim 1, is characterized in that, also comprise step 6: when the difference of a certain commodity present characteristics parameter and commodity prototype feature parameter is more than a threshold value, examination & verification is by this after sale service request slip automatically.
4. after sale service application method according to claim 1, is characterized in that, described step 2 also comprises:
Step 2-1: by the commodity present situation voice messaging of client recording as commodity presence information;
Step 2-2: described after sale service application system stores described commodity present situation voice messaging and is converted into Word message, forms commodity present situation Word message.
5. after sale service application method according to claim 4, is characterized in that, described step 2 also comprises:
Step 2-3: described commodity present situation Word message is fed back to user;
Step 2-4: user is uploaded to system to form final commodity present situation Word message to after described commodity present situation Word message amendment.
6. an after sale service application system, is characterized in that, comprising:
Information collecting device, this information collecting device comprises:
Voice collecting unit, this voice collecting unit is used for recorded speech information and describes the present situation of these commodity to form commodity present situation voice messaging;
Image acquisition units, this image acquisition units is used for taking pictures to obtain commodity present situation image to commodity; And
Acquisition controller, this acquisition controller is used for commodity present situation voice messaging and commodity present situation image uploading extremely described after sale service application system; And application resolver, this application resolver comprises:
Customer information adaptation, this customer information adaptation finds trading order form according to user profile from order transaction storehouse, and feeds back to described acquisition controller;
Commodity application resolver, this commodity application resolver is configured to:
Commodity present situation voice messaging is converted to commodity present situation Word message;
From described commodity presence information, extract commodity present characteristics parameter, from commodity gene pool, extract the prototype feature parameter of these commodity prestored;
Relatively product features parameter and commodity prototype feature parameter, preserves the different information relatively;
Application performance element, described application performance element generates after sale service request slip according to user profile, merchandise news, described different information,
Wherein, described acquisition controller is also configured to from trading order form, orient for user the commodity will applying for after sale service; Wherein,
Described customer information adaptation is configured to, after commodity are located, search commodity gene pool, therefrom extracts the characteristic parameter of these commodity, sends to user;
Described acquisition controller is configured to take pictures to commodity with reference to described characteristic parameter for user.
7. after sale service application system according to claim 6, is characterized in that, this commodity application resolver to be configured to according to the priority of characteristic parameter preset comparative feature parameter from high to low.
8. after sale service application system according to claim 6, it is characterized in that, described application performance element is configured to when the difference of a certain commodity present characteristics parameter and commodity prototype feature parameter is more than a threshold value, and examination & verification is by this after sale service request slip automatically.
9. after sale service application system according to claim 6, is characterized in that,
This commodity application resolver is configured to described commodity present situation Word message to feed back to user;
This acquisition controller is configured to be uploaded to system to form final commodity present situation Word message for user to after described commodity present situation Word message amendment.
CN201310222774.4A 2013-06-06 2013-06-06 A kind of after sale service application method and system thereof Active CN103279871B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201310222774.4A CN103279871B (en) 2013-06-06 2013-06-06 A kind of after sale service application method and system thereof

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201310222774.4A CN103279871B (en) 2013-06-06 2013-06-06 A kind of after sale service application method and system thereof

Publications (2)

Publication Number Publication Date
CN103279871A CN103279871A (en) 2013-09-04
CN103279871B true CN103279871B (en) 2016-01-13

Family

ID=49062381

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201310222774.4A Active CN103279871B (en) 2013-06-06 2013-06-06 A kind of after sale service application method and system thereof

Country Status (1)

Country Link
CN (1) CN103279871B (en)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103606085A (en) * 2013-11-01 2014-02-26 北京京东尚科信息技术有限公司 Method of issuing after-sale service data and server
CN105096130A (en) * 2014-05-16 2015-11-25 阿里巴巴集团控股有限公司 Identification code information processing method and system
CN106504154A (en) * 2015-09-08 2017-03-15 嘉兴统捷通讯科技有限公司 A kind of intelligent health management system arranged
CN106570706A (en) * 2015-10-12 2017-04-19 阿里巴巴集团控股有限公司 Business dispute processing method and device
CN105404927A (en) * 2015-10-27 2016-03-16 努比亚技术有限公司 Multi-customer service access method and device
EP3214590A1 (en) * 2016-03-02 2017-09-06 Siemens Aktiengesellschaft Method for creating a description of an item of luggage and luggage description system
CN105913194A (en) * 2016-04-27 2016-08-31 杭州华三通信技术有限公司 O2O system and method for realizing such system
CN106779105B (en) * 2016-12-28 2021-02-12 江西深鹿科技有限公司 Household appliance fault maintenance searching system based on big data
CN106600299A (en) * 2016-12-29 2017-04-26 江西博瑞彤芸科技有限公司 Data processing method for after-sales service
CN108876400A (en) * 2018-05-28 2018-11-23 安徽鼎龙网络传媒有限公司 A kind of business activity management information processing system of the platform based on customer account management
CN110889706A (en) * 2018-08-21 2020-03-17 湖南共睹互联网科技有限责任公司 Guarantee realization method, device, terminal and storage medium for transaction guarantee platform
CN111091394A (en) * 2019-01-27 2020-05-01 海南亚元防伪技术研究所(普通合伙) Product anti-fake safety packing method
CN112651523A (en) * 2021-01-19 2021-04-13 青岛海尔科技有限公司 Event determination method and device, storage medium and electronic device

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1609865A (en) * 2003-10-21 2005-04-27 游明裕 Web medium transaction system and method thereof
CN1665249A (en) * 2005-03-17 2005-09-07 沈阳敏像科技有限公司 Handset capable of identifying genuine and fake of commodity and identification method thereof
CN101650813A (en) * 2008-08-11 2010-02-17 阿里巴巴集团控股有限公司 System and method for assessing network
CN102103729A (en) * 2009-12-22 2011-06-22 阿里巴巴集团控股有限公司 Consumer projection service system, method and online transaction architecture based on online transaction
CN102956003A (en) * 2011-08-22 2013-03-06 王杨 Electronic commerce system

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1609865A (en) * 2003-10-21 2005-04-27 游明裕 Web medium transaction system and method thereof
CN1665249A (en) * 2005-03-17 2005-09-07 沈阳敏像科技有限公司 Handset capable of identifying genuine and fake of commodity and identification method thereof
CN101650813A (en) * 2008-08-11 2010-02-17 阿里巴巴集团控股有限公司 System and method for assessing network
CN102103729A (en) * 2009-12-22 2011-06-22 阿里巴巴集团控股有限公司 Consumer projection service system, method and online transaction architecture based on online transaction
CN102956003A (en) * 2011-08-22 2013-03-06 王杨 Electronic commerce system

Also Published As

Publication number Publication date
CN103279871A (en) 2013-09-04

Similar Documents

Publication Publication Date Title
CN103279871B (en) A kind of after sale service application method and system thereof
US8001047B2 (en) Method and apparatus for effecting payment
CN104599153B (en) Commodity recommendation method, commodity recommendation server and commodity recommendation terminal
US20090157479A1 (en) Selection and Shopping System Founded on Mobile Architecture
WO2020024555A1 (en) Commodity information push method, related device and storage medium
CN106203919A (en) Run through the book keeping operation formula commodity counterfeit prevention source tracing method of supply chain
US20160371854A1 (en) System for normalizing, codifying and categorizing color-based product and data based on a univerisal digital color system
CN105956896A (en) Purchasing method, server and terminal equipment
CN105976211A (en) Pushing method and pushing system for commodity information
CN110135906A (en) It is a kind of being capable of shopping guide and the intelligent sales counter that precisely pushes
CN106228401A (en) A kind of marketing system
Deshmukh et al. Online shopping in India: An enquiry of consumers world
US10943278B2 (en) Systems and methods for SMS e-commerce assistant
CN109478281A (en) For capturing and the system, apparatus and method of managerial marketing point transactional related data
KR20140056861A (en) Cosmetic manufacture counseling system
CN108829847A (en) Commodity search method and system based on multi-modal shopping preferences
TWI431541B (en) Commodity information system and delivery method
WO2020147524A1 (en) Anti-counterfeiting method and device, anti-counterfeiting label, and object provided with anti-counterfeiting label
CN111062768A (en) Commodity recommendation method and commodity recommendation system for online shopping mall
US20150310519A1 (en) Prescription eyeglass ordering through a user device interface
CN110659421A (en) Commodity recommendation system of retail cabinet
CN109102346A (en) A kind of method and device that shopping information is shared, obtained
CN106649700A (en) Image processing, big data analysis and knowledge base-based internet personal fashion color diagnosis method
CN112035624A (en) Text recommendation method and device and storage medium
CN207690119U (en) A kind of product identification system

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C14 Grant of patent or utility model
GR01 Patent grant