CN103079178B - The message management method of a kind of NGCRM second filial generation CRM system and system - Google Patents
The message management method of a kind of NGCRM second filial generation CRM system and system Download PDFInfo
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- CN103079178B CN103079178B CN201210581405.XA CN201210581405A CN103079178B CN 103079178 B CN103079178 B CN 103079178B CN 201210581405 A CN201210581405 A CN 201210581405A CN 103079178 B CN103079178 B CN 103079178B
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Abstract
A kind of method that the present invention relates to NGCRM second filial generation CRM system short message managing, including: business unit prepares short message service actual value according to message template；Business procedure calls short message sending API, incoming message template numbering and the parameter such as business factor actual value；Short message sending API, according to message template content and business factor actual value, draws short message content to be sent；Short message sending API selects the note that short message content inserts to issue passage according to business and short message channel corresponding relation；Note issues note corresponding to passage and issues the protocol mode that module uses alternately according to note type decided Short Message Service Gateway in Instance Interface table.The present invention improves service note allocative abilities, short message content note corresponding to business unit issues passage and all can dynamically adjust, and whole process reaches the standard grade without carrying out program compiling, the present invention integrates all types note in same short message interface table simultaneously, avoid the waste of gateway connection resource, improve the utilization rate of gateway connection resource.
Description
Technical field
The present invention relates to wireless communication field, particularly relate to message management method and the short message management system of a kind of NGCRM second filial generation CRM system.
Background technology
Business operation support system (BOSS) is by carrying out accepting business result notice to the mode of user terminal (UE) transmitting short message, and the interactive class operation such as balance reminding, service handling secondary-confirmation, to improve the service experience to client.
Business operation support system is the basic platform of telecommunications enterprise's service handling informationization management, is used for supporting foreground sale, customer service and inner support whole process.The business function relating to transmitting short message is very general, therefore must all transmitting short message contents effectively be managed.
At present, to complete the mode of transmitting short message as follows for BOSS:
The first step: set up certain short message interface table (T1) in data base；
Second step: by the assembled good service note content of business procedure, service note content is inserted into short message interface table T1；
3rd step: run certain short message sending program (T1Sender) in BOSS, whether having transmitting short message data in monitoring T1, if had, issuing, without then guarding wait；
4th step: for the note of dissimilar (normal short message, long SMS, PUSH note), set up multiple short message interface tables, is responsible for sending three types note, business procedure judge which table is note should be inserted in.
Along with portfolio increases, as wanted, increasing note issues passage, then need newly-built short message interface table (T2) and newly-increased short message sending program (T2Sender) to realize.Short message interface table as corresponding in adjusted business procedure, then need business procedure is modified, test, the work such as reach the standard grade.
Summary of the invention
It is high that the technical problem to be solved is to provide a kind of service note allocative abilities, when short message service key element is constant, short message content is dynamically adapted note corresponding to business procedure and issues the message management method of a kind of NGCRM second filial generation CRM system that passage all can also dynamically adjust.
It is high that the present invention also provides for a kind of service note allocative abilities, when short message service key element is constant, and the short message management system of the NGCRM second filial generation CRM system that short message content is dynamically adapted.
For solving above-mentioned technical problem, the present invention proposes the message management method of a kind of NGCRM second filial generation CRM system and includes step:
Step one: the business unit message template according to selected use, prepares the short message service key element actual value required for message template；
Step 2: business unit calls short message sending API application programming interfaces, to the incoming message template numbering of short message sending API application programming interfaces and business factor actual value parameter；
Step 3: short message sending API, according to message template content and incoming business factor actual value, obtains the short message content sent；
Step 4: according to business and short message channel corresponding relation, short message sending API determines which note the short message content that reality sends is inserted into issues in passage；
Step 5: note issues note corresponding to passage and issues the protocol mode that module uses alternately according to the short message type decision Short Message Service Gateway in note Instance Interface table.
Further, described note masterplate content includes note immobilized substance part and some business factor placeholders.
Further, can also configure the short message type of short message content, note priority, note issue port, it is up whether to support, note reservation sends or note life cycle information in message template, these configuration informations are also presented in note Instance Interface table.
Further, increase note and issue channel configuration information, issue programme setting including a short message interface table information and corresponding note；The corresponding relation configuration information that the business unit of transmitting short message issues passage according to it and note is needed to determine which note is note be inserted into and issue passage；The business unit of non-configuration distributing short message channel configuration information will select note to issue passage according to chance mechanism.
For solving above-mentioned technical problem, the present invention proposes that the short message management system of a kind of NGCRM second filial generation CRM system includes business module, note assembles module, note issues module, and described business module is for providing the short message service key element actual value needed for message template；Described note assembles module and message template and short message service key element actual value assembles the short message content of actual transmission；Described note issues module for sending short message content.
The invention has the beneficial effects as follows: by the present invention in that with message template management, the management of message template parameter management, short message channel, be greatly improved the service note allocative abilities under prior art.When short message service key element is constant, short message content can complete dynamic adjustment, and business unit correspondence note issues passage and can also dynamically adjust, and whole process is reached the standard grade without carrying out program compiling.
Simultaneously the present invention integrates all types note in Common Short interface table, change the original situation distinguishing short message interface table by short message type, it is to avoid the waste of gateway connection resource, the utilization rate of raising gateway connection resource.
Accompanying drawing explanation
Fig. 1 is the flow chart of NGCRM system message management method in the embodiment of the present invention；
Fig. 2 is data base's design concept illustraton of model in the embodiment of the present invention.
Detailed description of the invention
Below in conjunction with accompanying drawing, principles of the invention and feature being described, example is served only for explaining the present invention, is not intended to limit the scope of the present invention.
Fig. 1 is the flow chart of NGCRM system message management method in the embodiment of the present invention.Shown in Fig. 1, in the present embodiment, the flow process of NGCRM system message management method comprises the steps:
Step 101: business unit prepares short message service actual value according to message template.
Message template content includes note immobilized substance part and some business factor placeholders.The business unit message template according to selected use, prepares the short message service key element actual value required for message template.
Step 102: business unit calls short message sending API, incoming message template numbering and the parameter such as business factor actual value.
Step 103: short message sending API, according to message template content and business factor actual value, obtains short message content to be sent.
Step 104: short message sending API selects the note that short message content inserts to issue passage according to business and short message channel corresponding relation.
Can also configure the short message type of short message content, note priority, transmission short message port, note use sequence name, operating time in message template, whether support up, note reservation transmission, note effect duration, transmission unit of time or send time migration information, these information all can embody in note Instance Interface table.
Step 105: note issues note corresponding to passage and issues the protocol mode that module uses alternately according to the short message type decision Short Message Service Gateway in Instance Interface table.
Message template is used for managing all short message contents issued, and message template content includes note immobilized substance part and some business factor placeholders.Such as " ' distinguished ' | | params.CUST_NAME | | ', you are good, and you are at current balance ' | | params.FEE | | ' unit." use unified short message sending API to complete note assembling, business procedure has only to incoming as parameter to message template numbering and business factor actual value.
Increase note and issue passage (ShortMessageChannel) configuration information, issue programme setting including a short message interface table information and corresponding note.According to it and the corresponding relation configuration information issuing passage, the business procedure needing transmitting short message determines which note is note be inserted into and issue passage.The business sheet of non-configuration distributing short message channel configuration information will select to issue passage according to chance mechanism.
Owing to business unit is not directly dependent on short message channel interface table, therefore can increasing short message channel number according to system business amount increasing trends, the autgmentability of system is also strengthened.
Fig. 2 is data base's design concept illustraton of model in the embodiment of the present invention.
In message template, use sequence name, ultralong short message strategy, note Timeout policy, note effect duration including message template ID, template name, template content, the port prefix of transmission note, transmission note default type, note priority, note, whether support up-downgoing, send the unit interval, send time migration, operating time, working group.nullMessage template ID represents message template numbering,Template name represents related service title，Template content represents short message content，Short breath port prefix represents port used by Short Message Service Gateway transmitting short message，Sending note default type is normal short message、Push note and long SMS，Short-term priority represents the priority rank of short message sending，Note uses sequence name to represent serial number used during note issues，Ultralong short message strategy blocks、Split into a plurality of、Three kinds of strategies of long SMS，Note Timeout policy is never overtime，Note effect duration is by the end of the year two thousand fifty，Whether support that up-downgoing represents note and replys confirmation the need of user，Business confirmation is carried out as needed user to reply，Then need support up，The transmission unit interval is 0，Sending time migration is 0，Operating time is that system generates the note time，Working group judges according to business，It is generally general.
Note Instance Interface table includes with lower part: note example ID, business serial number, note priority, send short message port, send short message type, receive cell-phone number (short message sending to cell-phone number), short message content, additional short message content, note sequence number, operation job number, operating time, transmission time, note time-out time.Note example ID represents message template numbering, business serial number represents the flowing water of this business, note priority represents short message sending successively rank, sending short message port is port used by Short Message Service Gateway transmitting short message, send short message type and be divided into normal short message, push note and long SMS, additional short message content represents the data of remainder when short message content does not hold, note sequence number represents and splits into the order of short message sending during a plurality of short message sending, operation job number represents handles the job number that this business is corresponding, the time is handled in operating time representative, the transmission time is that note generates the time, note time-out time is the year two thousand fifty.
Short message channel includes with lower part: passage ID, Home System, channel interface table, channels operation process number, buffer table minimum data amount, buffer table maximum amount of data, allow work to start the period, allow the end-of-job period, whether effectively, working group, passage describe.Passage ID represents each passage table id, Home System is divided into CRM and BOSS system, channel interface table represents the table that each passage is corresponding, channels operation process number represents the process number being connected with Short Message Service Gateway, buffer table minimum number represents the data amount check of minimum accommodation in buffer table, buffer table maximum amount of data represents maximum open ended data amount check in buffer table, allow work to start the period and represent the time started that note allows to issue, the end-of-job period is allowed to represent the end time that note allows to issue, working group is set according to business, passage describes and represents this passage for which kind of traffic use.
Business information includes with lower part: service code, business information.
The process that business unit note issues use unified short message sending API complete short message sending.Short message sending API is as follows:
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all within the spirit and principles in the present invention, any amendment of making, equivalent replacement, improvement etc., should be included within protection scope of the present invention.
Claims (5)
1. a method for NGCRM second filial generation CRM system short message managing, comprises the following steps:
Step one: the business unit message template according to selected use, prepares the short message service key element actual value required for message template；
Step 2: business unit calls short message sending API application programming interfaces, to the incoming message template numbering of short message sending API application programming interfaces and business factor actual value parameter；
Step 3: short message sending API, according to message template content and incoming business factor actual value, obtains short message content to be sent；
Step 4: according to business and short message channel corresponding relation, short message sending API determines which note the short message content that reality sends is inserted into issues in passage；
Step 5: note issues note corresponding to passage and issues the protocol mode that module uses alternately according to the short message type decision Short Message Service Gateway in note Instance Interface table；Described note Instance Interface table includes with lower part: note example ID, business serial number, note priority, transmission short message port, transmission short message type, reception cell-phone number, short message content, additional short message content, note sequence number, operation job number, operating time, transmission time, note time-out time；
Described method also includes: increases note and issues channel configuration information, issues programme setting including a short message interface table information and corresponding note；The corresponding relation configuration information that the business unit of transmitting short message issues passage according to it and note is needed to determine which note is note be inserted into and issue passage；The business unit of non-configuration distributing short message channel configuration information will select note to issue passage according to chance mechanism.
2. the method for a kind of NGCRM second filial generation CRM system short message managing according to claim 1, it is characterised in that: note masterplate content includes note immobilized substance part and some business factor placeholders.
3. the method for a kind of NGCRM second filial generation CRM system short message managing according to claim 2, it is characterized in that: configure the short message type of short message content in message template, note priority, note issue port, whether support up, note reservation sends or note life cycle information, and these configuration informations are also presented in note Instance Interface table.
4. the short message management system of a NGCRM second filial generation CRM system, it is characterised in that: include business module, note assembles module, note issues module,
Business module is for providing the short message service key element actual value needed for message template；
Note assembles module and message template and short message service key element actual value assembles the short message content of actual transmission；Short message sending API selects the note that short message content inserts to issue passage according to business and short message channel corresponding relation；
Note issues module for sending short message content；Note issues described note corresponding to passage and issues the protocol mode that module uses alternately according to the short message type decision Short Message Service Gateway in Instance Interface table；Described note Instance Interface table includes with lower part: note example ID, business serial number, note priority, transmission short message port, transmission short message type, reception cell-phone number, short message content, additional short message content, note sequence number, operation job number, operating time, transmission time, note time-out time；Wherein note issues the configuration information of passage, issues programme setting including a short message interface table information and corresponding note；The corresponding relation configuration information that the business unit of transmitting short message issues passage according to it and note is needed to determine which note is note be inserted into and issue passage；The business unit of non-configuration distributing short message channel configuration information will select note to issue passage according to chance mechanism.
5. the short message management system of a kind of NGCRM second filial generation CRM system according to claim 4, it is characterised in that: configure the short message type of short message content in described message template, note priority, note issue port, whether support up, note reservation sends or note life cycle information.
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Families Citing this family (7)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105657677A (en) * | 2014-11-14 | 2016-06-08 | 中移物联网有限公司 | Short message sending method, short message gateway and service platform |
| CN105992180B (en) * | 2015-02-13 | 2019-11-15 | 中国移动通信集团河南有限公司 | A kind of note transmission method and device |
| CN107239263B (en) * | 2016-03-28 | 2021-02-09 | 平安科技（深圳）有限公司 | Short message reminding control method and system |
| CN109068286B (en) * | 2018-05-31 | 2021-08-13 | 上海尚往网络科技有限公司 | Information analysis method, medium and equipment |
| CN109660960B (en) * | 2018-09-27 | 2022-03-15 | 深圳壹账通智能科技有限公司 | Short message configuration method, device, equipment and readable storage medium |
| CN111885516A (en) * | 2020-07-09 | 2020-11-03 | 深圳市富之富信息技术有限公司 | Multi-channel access short message configuration method and device, computer equipment and storage medium |
| CN114567855B (en) * | 2022-03-09 | 2023-07-14 | 北京神州泰岳软件股份有限公司 | Long short message processing method and device and electronic equipment |
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