CN102870375B - Method and device for fault diagnosis - Google Patents

Method and device for fault diagnosis Download PDF

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Publication number
CN102870375B
CN102870375B CN201280000751.2A CN201280000751A CN102870375B CN 102870375 B CN102870375 B CN 102870375B CN 201280000751 A CN201280000751 A CN 201280000751A CN 102870375 B CN102870375 B CN 102870375B
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service
user
fault diagnosis
terminal
troubleshooting
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CN201280000751.2A
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Chinese (zh)
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CN102870375A (en
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李瀛
邱建军
吴鹏
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华为技术有限公司
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Priority to PCT/CN2012/077455 priority Critical patent/WO2014000147A1/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W24/00Supervisory, monitoring or testing arrangements
    • H04W24/08Testing, supervising or monitoring using real traffic
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/06Arrangements for maintenance or administration or management of packet switching networks involving management of faults or events or alarms
    • H04L41/0631Alarm or event or notifications correlation; Root cause analysis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5061Customer care
    • H04L41/5067Customer-centric quality of service [QoS] measurement
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • H04L43/50Testing arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W24/00Supervisory, monitoring or testing arrangements
    • H04W24/04Arrangements for maintaining operational condition

Abstract

本发明实施例提供了故障诊断的方法及装置。 Embodiment of the present invention provides a method and apparatus for fault diagnosis. 其中,故障诊断的方法中的业务涉及至少一个用户,该故障诊断的方法包括:确定每个用户的终端是否允许对所述业务进行故障诊断;如果每个用户的终端都允许对该业务进行故障诊断,则对所述业务进行故障诊断。 Wherein, in the fault diagnosis method involves at least one user service, the fault diagnosis method comprising: determining whether to allow each user terminal to the service fault diagnosis; if each user terminal allows the traffic to fail diagnosis, then the service troubleshooting. 本发明实施例中对用户涉及的业务进行故障诊断需要获取该用户终端的允许或者用户终端和系统侧的双方允许才能执行,由此,保障了故障诊断在一个安全的环境中进行,其更合乎安全法律法规。 Embodiments of the present invention relates to the user's business needs to obtain troubleshooting allows the user terminal or both sides of the user terminal and the system allowed to perform, thereby, protect the failure diagnosis performed in a secure environment, it is more desirable safety laws and regulations.

Description

故障诊断的方法及装置 Method and device for fault diagnosis

技术领域 FIELD

[0001] 本发明实施例涉及通信领域,并且更具体地,涉及符合安全法规的通信系统中故障诊断的方法及装置。 Example embodiments relate to the field of communications [0001] of the present invention, and more particularly, to a method and apparatus for a communication system complying with safety regulations in fault diagnosis.

背景技术 Background technique

[0002] 电信设备按照其所遵循的标准协议,负责处理终端用户的语音、短信、多媒体或数据业务,这种个人业务数据一般仅限于在信令面和业务面内处理。 [0002] The telecommunication device according to standard protocol to follow it, the end user is responsible for handling voice, text messaging, or multimedia data services, such personal data service is generally limited to treatment within the plane and the traffic signaling plane. 例如,在电信网络的架构中,仅在核心网处允许存在合法监听接口,并且该接口属于协议的标准业务接口,所有通信设备的OAM (Operation Administration and Maintenance,操作管理维护)平面中,以及非核心网的其他接入网元处都不允许存在采集用户个人业务数据的功能。 For example, in a telecommunications network architecture is only allowed in the core network of the presence of lawful interception interfaces, and the interface is the standard service interface protocol, the OAM all communication devices (Operation Administration and Maintenance, operation management and maintenance) plane, and a non- other access network element of the core network functionality exist collect personal user data traffic is not allowed. 同时,众多国家的法律中,均直接或间接地规定了个人通话内容属于隐私保护范围,禁止设备商/运营商出于保障网络运营和服务目的提供采集最终用户原始通信内容(语音类、短信/彩信类、传真类、数据业务类)的功能。 At the same time, the law in many countries, are directly or indirectly provides personal conversation belong to the scope of protection of privacy, prohibit equipment manufacturers / operators and services for network operators to protect the purpose of providing end users collect original communication content (like voice, SMS / MMS class, class fax, data, business class) function.

[0003] 目前,符合安全法规的故障诊断方法主要有以下两种。 [0003] At present, fault diagnosis method in line with safety regulations mainly the following two.

[0004] 其一,接入设备支持在系统内的OAM平面捕获用户业务原始数据,但不作存储,不直接输出到接入设备的外部,而是直接输出到在接入设备内集成的故障诊断分析模块,作逐层的报文解析和典型指标的抽样。 [0004] First, the access device supports OAM plane within the system captures raw data user traffic, but not for storage, not output directly to an external access device, but rather directly to the output in the integrated access device troubleshooting analysis module, a sample message parsing and typical indicators for layer by layer. 此过程完成后,用户业务原始数据将被丢弃,对接入设备外的指标分析模块输出抽样的指标,例如信号质量、波形数据等。 After this process is completed, the original user data traffic will be dropped, the output sample index analysis module indexes outside the access device, such as signal quality, the waveform data and the like. 由于这些抽样的指标数据不涉及终端用户个人通话内容,可以在接入设备外的OAM平面直接使用,以实现电信设备的故障诊断等运维功能。 Because of these index data does not involve sampling of end-user person conversations, OAM plane can be used directly for the access device to the telecommunication device fault diagnosis operation and maintenance functions and the like. 但是,由于语音的编解码算法类型很多,语音故障的场景复杂, 因此故障诊断的效率低下,且集成的故障诊断分析模块与指标分析模块增加了系统的复杂性。 However, since many types of voice codec algorithm, the speech fault scene complexity, the efficiency is low fault diagnosis, and fault diagnosis integrated analysis module and analysis module indicators increases the complexity of the system.

[0005] 其二,采用独立拨测设备进行语音检测。 [0005] Second, the dialing test device independent speech detection. 但是,独立拨测设备需要对现有通信系统附加额外的业务负荷,可能影响通信系统的正常运行。 However, additional independent dialing test devices require additional traffic load to existing communication systems, may affect the normal operation of the communication system. 并且,独立拨测设备需要购买外置的拨测服务器、终端等硬件,成本高昂。 Further, the need to purchase separate dialing test device external dialing test server, a terminal and other hardware, costly. 此外,独立拨测设备能够提供的语音质量KPI (Key Performance Indicators,关键性能指标),因此相对于完整的语音抓包而言不够完备,难以满足普通用户的语音质量故障处理需求。 In addition, independent dialing test device to provide voice quality KPI (Key Performance Indicators, Key Performance Indicators), and therefore with respect to the terms of a complete voice packet capture not complete, it is difficult to meet the voice quality troubleshooting needs of ordinary users.

发明内容 SUMMARY

[0006] 本发明实施例提供一种故障诊断的方法和装置,旨在解决合法地将终端用户的个人数据用于运维目的的技术问题。 The method and apparatus provides a fault diagnosis embodiment [0006] of the present invention, to solve the technical problems of operation and maintenance purposes legally personal data for the end user.

[0007] -方面,提供了一种故障诊断的方法,所述方法中的业务涉及至少一个用户,该方法包括:确定每个用户的终端是否允许对所述业务进行故障诊断;如果每个用户的终端都允许对该业务进行故障诊断,则对所述业务进行故障诊断。 [0007] - aspect, there is provided a method of fault diagnosis, the method involves at least one service user, the method comprising: determining whether to allow each user terminal to the service fault diagnosis; if each user terminal services allow the fault diagnosis, if the service fault diagnosis.

[0008] 可选地,在对所述业务进行故障诊断之前,故障诊断的方法进一步包括:确定系统侧允许对所述业务进行故障诊断。 [0008] Alternatively, prior to the service fault diagnosis, fault diagnosis method further comprises: determining system allows the service side troubleshooting.

[0009] 进一步地,如果每个用户的终端都允许对该业务进行故障诊断,则对所述业务进行故障诊断包括:如果所述每个用户的终端都允许对该业务进行故障诊断,并且系统侧也允许对所述业务进行故障诊断,则对所述业务进行故障诊断。 [0009] Further, if each of the user terminals allows troubleshooting operations, the operations of the fault diagnosis comprising: if the terminal allows each user to troubleshoot the traffic, and the system side service also allows the fault diagnosis, if the service fault diagnosis.

[0010] 进一步地,所述确定系统侧允许对所述每个用户的所述业务进行故障诊断包括: 通过系统侧的授权列表确定系统侧允许对所述每个用户的所述业务进行故障诊断,所述系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 [0010] Further, the system side determines the service allows the user troubleshoot each comprising: determining system allows the service side of each user troubleshoot the system side through the list of authorized , the system-side authorization list including at least the identity of each user, and the service side of the system for each user whether to allow troubleshooting information to the user of each service.

[0011] 可选地,所述确定每个用户的终端是否允许对所述业务进行故障诊断包括:通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的。 [0011] Alternatively, the user terminal determines whether to allow each of said service fault diagnosis comprising: a feedback information by each user terminal is determined to allow the user terminal to the service fault diagnosis.

[0012] 进一步地,所述通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的包括:如果所述每个用户的终端拨打特定的双音多频DTMF号码, 或者所述每个用户的终端拨打特定的运维号码,或者所述每个用户的终端保持呼叫达到指定时长,则确定所述每个用户的终端允许对所述业务进行故障诊断。 [0012] Further, the feedback information by each user terminal determines that the user terminal is allowed to perform the fault diagnosis operations comprising: if the terminal of each user dials a specific dual tone multi- frequency DTMF digit, or a terminal of each user dials a specific number of operation and maintenance, or the length of each user terminal holding the specified call, the terminal of each user is allowed to determine the service troubleshooting .

[0013] 可选地,故障诊断的方法进一步包括:如果任意一个用户的终端不允许对所述业务进行故障诊断,则不对所述业务进行故障诊断。 [0013] Alternatively, fault diagnosis method further comprising: if a user terminal does not allow any of the troubleshooting service, not the service troubleshooting.

[0014] 可选地,故障诊断的方法进一步包括:如果任意一个用户的终端不允许对所述业务进行故障诊断,则向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断;在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 [0014] Alternatively, fault diagnosis method further comprising: if a user terminal does not allow any of the service fault diagnosis, then to any one of the user terminal transmits an authorization request to allow the service request fault diagnosis; upon determining that a user of said any terminal to allow the service fault diagnosis, fault diagnosis of the service.

[0015] 可选地,对所述业务进行故障诊断包括:在本次业务进行中对所述业务进行故障诊断;或者在下次业务进行中对所述业务进行故障诊断。 [0015] Alternatively, the service fault diagnosis comprising: troubleshoot service in the current service progress; troubleshoot or service the next service in progress.

[0016] 又一方面,提供了一种故障诊断的装置,所述装置诊断的业务涉及至少一个用户, 包括:第一确定单元,用于确定每个用户的终端是否允许对所述业务进行故障诊断;诊断单元,用于如果每个用户的终端都允许对该业务进行故障诊断,则对所述业务进行故障诊断。 [0016] In yet another aspect, there is provided an apparatus for fault diagnosis, said diagnosing apparatus is involved in at least one user, comprising: a first determining unit for determining whether to allow each user terminal to the service fault diagnostics; diagnostic unit, for each user terminal if the traffic allow troubleshooting, if the service fault diagnosis.

[0017] 可选地,故障诊断的装置还包括:第二确定单元,用于在对所述业务进行故障诊断之前,确定系统侧允许对所述业务进行故障诊断。 [0017] Alternatively, the fault diagnosis apparatus further comprises: a second determination unit for the service prior to the fault diagnosis, the system determines the service side to allow troubleshooting.

[0018] 可选地,所述诊断单元在所述第一确定单元确定所述每个用户的终端都允许对该业务进行故障诊断,并且所述第二确定单元确定系统侧允许对所述业务进行故障诊断后, 对所述业务进行故障诊断。 [0018] Alternatively, the diagnostic unit when the first determination unit determines that the user of each terminal allows the traffic for troubleshooting, and the second determination unit determines that the system allows the service side after the fault diagnosis, fault diagnosis of the service.

[0019] 可选地,所述第二确定单元具体用于:通过系统侧的授权列表确定所述系统侧允许对所述每个用户的所述业务进行故障诊断,所述系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 [0019] Alternatively, the second determining unit is configured to: determine the system side of the service allows the user to troubleshoot each authorization list through the system side, the system-side authorization list It includes at least the identity of each user, each user whether to allow the system side services and troubleshooting information to the user of each service.

[0020] 可选地,所述第一确定单元具体用于:通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的。 [0020] Alternatively, the first determining unit is configured: to determine the user's terminal is to allow the service troubleshooting information of each user through the feedback terminal.

[0021] 可选地,所述第一确定单元具体用于:如果所述每个用户的终端拨打特定的双音多频DTMF号码,或者所述每个用户的终端拨打特定的运维号码,或者所述每个用户的终端保持呼叫达到指定时长,则确定所述每个用户的终端允许对所述业务进行故障诊断。 [0021] Alternatively, the first determination unit is configured to: if the user's terminal for each particular dialed DTMF DTMF digit, or a terminal of each user dials a specific number of operation and maintenance, or the length of each user terminal holding the specified call, the terminal of each user is allowed to determine the service troubleshooting.

[0022] 可选地,故障诊断的装置还包括:发送单元,用于如果任意一个用户的终端不允许对所述业务进行故障诊断,则向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断。 [0022] Alternatively, the fault diagnosis apparatus further comprises: a sending unit, configured to, if a user terminal does not allow any of the service fault diagnosis, then to any one of the user terminal transmits an authorization request to request allowing the service troubleshooting. 从而,所述诊断单元用于:在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 Thus, the diagnostic unit is configured to: upon determining that a user of said any terminal to allow the service fault diagnosis, fault diagnosis of the service.

[0023] 可选地,所述诊断单元具体用于:在本次业务进行中对所述业务进行故障诊断; 或者在下次业务进行中对所述业务进行故障诊断。 [0023] Alternatively, the diagnostic unit is configured to: the fault diagnosis operations performed in this service; and troubleshoot or service the next service in progress.

[0024] 另一方面,提出了一种故障诊断的装置,所述装置包括一个存储器和一个处理器; 所述存储器用于存储实现上述根据本发明实施例的故障诊断的方法的代码;所述处理器用于执行所述存储器存储的代码。 [0024] On the other hand, provides a device for fault diagnosis, said apparatus comprising a memory and a processor; a memory for storing the codes to achieve the above fault diagnosis method according to an embodiment of the present invention; the a processor for executing the code stored in memory.

[0025] 本发明实施例中对用户涉及的业务进行故障诊断需要获取该用户终端的允许或者用户终端和系统侧的双方允许才能执行,由此,保障了故障诊断在一个安全的环境中进行,其更合乎安全法律法规。 Embodiment [0025] The present invention relates to the user's business needs to obtain troubleshooting allows the user terminal or both terminals to allow a user to perform and the system side, thereby, protect the failure diagnosis performed in a secure environment, which is more in line with safety laws and regulations.

附图说明 BRIEF DESCRIPTION

[0026] 为了更清楚地说明本发明实施例的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍,显而易见地,下面描述中的附图仅仅是本发明的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动的前提下,还可以根据这些附图获得其他的附图。 [0026] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the accompanying drawings briefly described embodiments or the prior art needed to be used in describing the embodiments. Apparently, the drawings described below are merely present in Some embodiments of the invention, those of ordinary skill in the art is concerned, without creative efforts, can derive from these drawings other drawings.

[0027] 图1是根据本发明实施例的一种故障诊断的方法的流程图。 [0027] FIG. 1 is a flowchart of a method of fault diagnosis according to an embodiment of the present invention.

[0028] 图2是根据本发明一个实施例的一种故障诊断的装置的结构示意图。 [0028] FIG. 2 is a diagram showing the configuration of a fault diagnosis apparatus according to an embodiment of the present invention.

[0029] 图3是根据本发明一个实施例的一种故障诊断的装置的另一结构示意图。 [0029] FIG. 3 is a schematic diagram of another configuration of the fault diagnosis apparatus according to an embodiment of the present invention.

[0030] 图4是根据本发明另一实施例的一种故障诊断的装置的结构示意图。 [0030] FIG. 4 is a schematic view of the structure of fault diagnosis apparatus according to another embodiment of the present invention.

具体实施方式 Detailed ways

[0031] 下面将结合本发明实施例中的附图,对本发明实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例是本发明一部分实施例,而不是全部的实施例。 [0031] below in conjunction with the present invention in the accompanying drawings, technical solutions of embodiments of the present invention are clearly and completely described, obviously, the described embodiments are part of the embodiments of the present invention rather than all embodiments . 基于本发明中的实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都属于本发明保护的范围。 Based on the embodiments of the present invention, those of ordinary skill in the art to make all other embodiments without creative work obtained by, fall within the scope of the present invention.

[0032] 本发明的技术方案,可以应用于各种通信系统,例如:GSM,码分多址(CDMA,Code Division Multiple Access)系统,宽带码分多址(WCDMA,Wideband Code Division Multiple Access Wireless),通用分组无线业务(GPRS,General Packet Radio Service), 长期演进(LTE,Long Term Evolution)等。 [0032] aspect of the present invention can be applied to various communication systems, for example: GSM, Code Division Multiple Access (CDMA, Code Division Multiple Access) system, a Wideband Code Division Multiple Access (WCDMA, Wideband Code Division Multiple Access Wireless) , general packet radio service (GPRS, General packet radio service), long term evolution (LTE, long Term Evolution) and so on.

[0033] UE也可称之为移动终端(Mobile Terminal)、移动用户设备等,可以经无线接入网(例如,RAN,Radio Access Network)与一个或多个核心网进行通信;移动用户设备可以是移动电话(如,"蜂窝"电话)和具有移动终端的计算机,例如,可以是便携式、袖珍式、手持式、计算机内置的或者车载的移动装置。 [0033] UE may also be referred to as a mobile terminal (Mobile Terminal), a mobile user equipment, etc., can communicate with one or more core networks via a radio access network (e.g., RAN, Radio Access Network); a mobile user equipment may a mobile phone (e.g., "cellular" telephone) and a computer having a mobile terminal, for example, may be a portable, pocket, handheld, computer-included, or car-mounted mobile devices.

[0034] 基站,可以是GSM 或CDMA 中的基站(BTS,Base Transceiver Station),也可以是WCDMA中的基站(Node B),还可以是LTE中的演进型基站(eNB或e-NodeB,evolutional Node B)〇 [0034] The base station may be a GSM or CDMA base station (BTS, Base Transceiver Station), may be a WCDMA base station (Node B), may also be LTE, an evolved base station (eNB or e-NodeB, evolutional Node B) billion

[0035] 本发明实施例的故障诊断方法包括授权和诊断两个阶段。 Fault diagnosis method of an embodiment [0035] of the present invention comprises two phases authorization and diagnostics. 为了运维目的进行符合安全法规的故障诊断,需要获得终端的允许,或者需要同时获得系统侧和终端的允许。 Fault diagnosis operation and maintenance purposes for compliance with safety regulations, the need to allow the terminal, or a need both to allow the system side and a terminal. 只有在获得终端的允许,或者同时获得系统侧和终端的允许后,才可以采用录音、数据抓包等方式进行故障诊断。 Only allows to obtain the terminal, or is obtained while allowing the system side and a terminal, using the failure diagnosis can be recorded, the data capture like.

[0036] 结合图1具体描述根据本发明实施例的故障诊断的方法,该方法中的业务涉及至少一个用户,该方法包括如下步骤。 [0036] described in detail in conjunction with FIG fault diagnosis method according to an embodiment of the present invention, the method involves at least one service user, the method comprising the steps of.

[0037] 11,通信设备确定每个用户的终端是否允许对所述业务进行故障诊断,如果每个用户的终端都允许对该业务进行故障诊断,则执行步骤12。 [0037] 11, the communication device determines whether to allow each user terminal to the service fault diagnosis, if the user of each terminal allows the traffic troubleshooting, step 12.

[0038] 12,通信设备对所述业务进行故障诊断。 [0038] 12, the communication device of the service fault diagnosis.

[0039] 可选地,在步骤12之前,所述通信设备还可以确定系统侧允许对所述业务进行故障诊断,如果系统侧和每个用户的终端都允许对该业务进行故障诊断,则执行步骤12。 [0039] Alternatively, prior to the step 12, the communication device may also allow the system side determines the service fault diagnosis, if the system and each user terminal side allow the traffic for troubleshooting is executed step 12.

[0040] 需要说明的是,若非特指,本文中的通信设备可以设置在核心网中,也可以设置在接入网中。 [0040] Note that, especially if not, the communication device described herein may be provided in the core network, may be provided in the access network.

[0041] 可选地,如果所述系统侧不允许对所述业务进行故障诊断和/或至少一个用户的终端不允许对所述业务进行故障诊断,则通信设备不对所述业务进行故障诊断。 [0041] Alternatively, if the system does not allow the service side fault diagnosis and / or at least one user terminal is not allowed to the service fault diagnosis, the communication device of the service does not troubleshooting.

[0042] 例如,对于业务只涉及一个用户(例如,第一用户)的情况,如果系统侧默认可以对所有用户的业务进行故障诊断,那么通信设备就只需要确认该用户的终端是否允许对所述业务进行故障诊断,如果该用户的终端允许对所述业务进行故障诊断,则所述通信设备对所述业务进行故障诊断;否则,所述通信设备不对所述业务进行故障诊断。 [0042] For example, only one user is involved (e.g., the first user), the system side if the default can troubleshoot service for all users, the communication device only needs to confirm the user whether to permit the terminal said service fault diagnosis, if the terminal allows the user to troubleshoot the service, then the service communication device to the fault diagnosis; otherwise, the communication device of the service does not troubleshooting.

[0043] 如果系统侧没有默认可以对所有用户的业务进行故障诊断,那么通信设备就只能在获取系统侧和用户的终端双方的允许后才能对所述业务进行故障诊断。 [0043] If no default side can troubleshoot service for all users, then the communication device can only service both to the fault diagnosis system after acquisition allows the side and the user terminal. 以所述第一用户为例,通信设备首先确定系统侧是否允许对所述第一用户的业务进行故障诊断以及所述第一用户的终端是否允许对所述业务进行故障诊断,如果系统侧允许对所述第一用户的业务进行故障诊断并且所述第一用户的终端也允许对所述业务进行故障诊断,则所述通信设备对所述业务进行故障诊断;否则,所述通信设备不对所述业务进行故障诊断。 In an example of the first user, the system side communication apparatus first determines whether to allow the service to the first user, and troubleshooting of the first user terminal whether to allow the service fault diagnosis, if the system allows the side the first user traffic and fault diagnosis of the first user terminal to said service also allows fault diagnosis, then the communication device of the service fault diagnosis; otherwise, the communication device is not said service troubleshooting.

[0044] 其中,通信设备可以通过配置的授权列表确定系统侧是否允许对所述第一用户的业务进行故障诊断。 [0044] wherein the communication device can be determined by the configuration of the system authorization list to the first side of the user whether to allow service troubleshooting.

[0045] 可选地,通信设备还可以通过所述第一用户的终端反馈的信息来确定所述第一用户的终端是否允许对所述业务进行故障诊断,其中所述反馈的信息可以是所述第一用户的终端在启动故障诊断的过程中发送给所述通信设备的。 [0045] Alternatively, the information communication device may also be fed back through said first user terminal to the first user terminal determines whether to allow the service fault diagnosis, wherein the feedback information may be the said first user terminal transmits to the communication device during the startup of the fault diagnosis. 在本实施例中,所述故障诊断的过程可以通过以下方式启动:所述第一用户的终端拨打特定的DTMF (Double Tone Multiple Frequency,双音多频)号码;或者所述第一用户的终端拨打特定的运维号码;或者所述第一用户的终端保持呼叫达到指定时长。 In the present embodiment, the fault diagnosis process can be started by: the first user terminal to dial a particular DTMF (Double Tone Multiple Frequency, DTMF) number; or the first user terminal dials a specific number of operation and maintenance; user terminal or the first holding call reaches a specified length.

[0046] 在通信设备确定系统侧允许对所述第一用户的业务进行故障诊断并且所述第一用户的终端也允许对所述业务进行故障诊断后,所述通信设备可以对所述第一用户的所述业务进行故障诊断。 [0046] determining system allows the communication device to the first user-side service troubleshooting and said first user terminal after the service also allows the fault diagnosis, the communication device may be the first the user service troubleshooting. 反之,如果所述系统侧不允许对所述第一用户的所述业务进行故障诊断,和/或所述第一用户的终端不允许对所述业务进行故障诊断,则通信设备确定不对所述第一用户的所述业务进行故障诊断。 Conversely, if the system does not allow the side of the first user service troubleshooting, and / or does not allow the first user terminal of the service fault diagnosis, the communication device determines not to the a first user of the service troubleshooting.

[0047] 对于某个业务涉及多个用户的情况,例如,第一用户和第二用户之间正在共同进行某种业务,通信设备可以确定系统侧是否分别允许对所述第一用户和所述第二用户的业务进行故障诊断,以及所述第一用户的终端和第二用户的终端是否也都允许对所述业务进行故障诊断;如果系统侧允许对所述第一用户和所述第二用户的所述业务进行故障诊断, 并且所述第一用户的终端和所述第二用户的终端也都允许对所述业务进行故障诊断,则所述通信设备可以对所述第一用户和第二用户共同使用或加入的业务进行故障诊断;否则所述通信设备不能对所述第一用户和第二用户共同使用或加入的业务进行故障诊断。 [0047] In the case involving a plurality of service users, e.g., between the first and second users are working together for a certain service, the communication device may determine whether the system side, respectively, to allow the first user and the the second troubleshooting service user, and whether the first user terminal and the second user terminal may also allow the service fault diagnosis; side if the system allows the first user and the second the user service troubleshooting, and said first user terminal and the second user terminal may also allow the service fault diagnosis, then the communication device may be the first user and Add two users to share or fault diagnosis operations; otherwise, the communication device can not be commonly used or added service troubleshooting the first and second users. 即,如果任意一个用户的终端不允许对共同使用或加入的业务进行故障诊断,则通信设备不对所述业务进行故障诊断。 That is, if a user terminal does not allow any of the commonly used or added to troubleshoot service, the communication device of the service does not troubleshooting.

[0048] 或者,如果任意一个用户的终端不允许对所述业务进行故障诊断,则通信设备向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断;在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,通信设备对所述业务进行故障诊断。 [0048] Alternatively, if a user terminal does not allow any of the fault diagnosis service, the communication device to a user of said any terminal transmits an authorization request to the service request permission fault diagnosis; in determining described later, allows any user terminal to the service fault diagnosis, the communication device of the service fault diagnosis.

[0049] 其中,通信设备可以通过配置的授权列表确定系统侧是否允许对所述第一用户和第二用户的所述业务进行诊断,其中所述授权列表中包括所述系统侧针对每个用户的每种业务是否允许诊断的信息。 [0049] wherein the system side communication apparatus may determine whether to allow the first user and the second user service authorization list is diagnosed by configuration, wherein the authorization list comprises, for each side of the system user whether to allow each business diagnostic information.

[0050] 可选地,通信设备还可以通过所述第一用户的终端反馈的信息确定所述第一用户的终端是否允许对所述业务进行诊断;通过所述第二用户的终端反馈的信息确定所述第二用户的终端是否允许对所述业务进行故障诊断。 [0050] Alternatively, the information communication device may also be fed back through the first user terminal of the first user terminal determines whether to allow the service to be diagnosed; information of user terminal through the second feedback determining the second terminal user whether to allow the service troubleshooting.

[0051] 当通信设备确定对所述业务进行故障诊断时,可以在本次业务进行的过程中对所述业务进行故障诊断,也可以在下次所述业务进行的过程中对所述业务进行故障诊断。 [0051] When the communications device determines traffic fault diagnosis, the failure diagnosis can be carried out in the course of this service for the service may be performed during the failure of the service of the service for the next diagnosis.

[0052] 由此可见,本发明实施例中对用户涉及的业务进行故障诊断需要获取该用户的终端的允许或者该用户的终端和系统侧双方的允许,因此故障诊断的过程更合乎安全法律法规。 [0052] Thus, this embodiment allows the user of the service according to need to obtain troubleshooting of the user terminal allows the user or both sides of the terminal and system embodiment of the present invention, therefore the process of fault diagnosis of the more desirable safety laws and regulations .

[0053] 以下将以语音业务为例说明如何进行故障诊断。 [0053] The following will be the voice service as an example how to troubleshoot. 可理解,其他业务的故障诊断流程也类同于语音业务的故障诊断流程。 Understandable, Troubleshooting Flowchart other businesses are also similar to the troubleshooting process voice services.

[0054] 首先,在通信设备中配置系统侧的授权列表,该系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 [0054] First, the configuration of the system side communication apparatus in the authorization list, the authorization list of the system side including at least the identity of each user, and the service side of the system for each user whether to allow the user of each service failure diagnostic information. 网管(例如,运营商系统管理员)可以在授权列表中增加、删除、修改或查找相关的信息。 Network management (for example, the operator system administrator) may increase in the authorized list, delete, modify, or find relevant information. 应理解,该通信设备可能是核心网的通信设备,也可能是接入网的通信设备。 It should be understood, that the communication device is a communication device may be a core network, an access network may be a communication device. 举个例子来说,当第一用户(例如,作为语音主叫或作为语音被叫)进行业务(例如,语音业务)时,通信设备可以根据该系统侧的授权列表确定系统侧是否允许对该第一用户的业务进行故障诊断,如果是"允许",则说明系统侧允许所述通信设备对该第一用户的语音业务进行故障诊断;如果是"不允许",则说明系统侧不允许所述通信设备对该第一用户的语音业务进行故障诊断。 For example, when a first user (e.g., as a voice as a voice calling or called party) of traffic (e.g., voice traffic), the communication device may determine whether to allow the system side of the system in accordance with authorization list side a first user service troubleshooting, if it is "permitted", then the system side communication apparatus that allows the user of the first voice service fault diagnosis; if it is "not permitted", then the system side is allowed said first communication device to the user's voice service troubleshooting.

[0055] 通信设备中配置的系统侧的授权列表具体可以如表1所示。 Authorization list system side [0055] The communication device may be configured specifically as shown in Table 1. 在表1中,包括用户的标识,每个用户的业务以及系统对每种业务的授权状态(即系统侧是否允许对该用户相应的业务进行故障诊断)的信息。 In Table 1, including the identification of the user the authorization status of each user for each service and system service (i.e., whether to allow the system side of the fault diagnosis corresponding service user) information. 表1中用户的业务包括语音业务、SMS (Short Messaging Service,短消息业务)业务、DTMF (Double Tone Multiple Frequency,双音多频)业务、数据业务等。 Table 1 includes the user voice service, SMS (Short Messaging Service, Short Message Service) service, DTMF (Double Tone Multiple Frequency, DTMF) services, data services and the like. 可以理解,在实际应用中,表1中也可以不对用户的各种业务进行细分,即运营商默认系统侧允许对该第一用户的所有业务都进行故障诊断。 It will be appreciated, in practical applications, in Table 1 may not subdivided user various services, i.e. the operator side of the default system allows all of the operations of the first user are troubleshooting.

[0056] 表1系统侧的授权列表 [0056] Table 1 lists the authorization system side

Figure CN102870375BD00091

[0058] 这里,表1是以CDM系统为例进行说明的,在表1中,用户的业务具体可以分为IX 语音业务、SMS业务、DTMF业务、DO数据业务等。 [0058] Here, Table 1 is a CDM system as an example, in Table 1, the user traffic can be divided into specific IX voice service, the SMS service, the DTMF service, the DO data services. 应理解,表1还可以应用于其它的系统,例如GSM系统、LTE系统等,针对不同的通信系统,上述用户的标识和业务可以不同。 It should be understood, Table 1 may also be applied to other systems, such as the GSM system, LTE system, etc., for different communication system, said user's identity and business may be different.

[0059] 此外,在系统侧的授权列表中还可以考虑加入终端授权状态一栏,以便快速查找该用户对应的终端是否也允许对相应的业务进行故障诊断。 [0059] Further, in the authorization list in the system side can also be considered a terminal-authorization status bar to quickly find whether the corresponding user terminal may also allow for a corresponding service troubleshooting. 或者,也可以在通信设备中另外配置一份终端侧的授权列表,其形式可以参照系统侧的授权列表。 Alternatively, the authorization list may be additionally disposed in a terminal side communication device, which can be referred to the form of a list of authorized system side.

[0060] 需要说明的是,所述通信设备中还可以保存终端标识、用户标识和业务标识之间的对应关系,例如参见表2所示。 [0060] Incidentally, the communication device may further save the corresponding relationship between the terminal identifier, service identifier and the user identifier, for example, as shown in Table 2. 当需要诊断的业务涉及多个用户时,所述通信设备可以快速地根据该业务的业务标识从表2中找到相关的用户标识,然后再根据找到的用户标识以及表1确定系统侧是否允许对这多个用户的语音业务进行故障诊断。 When the required diagnostic service involves a plurality of users, the communication device can quickly find relevant user identifier from Table 2 according to the service identifier of the service, and then based on the user identification found in Table 1 and the system side determines whether to permit this multiple users troubleshoot voice services.

[0061 ] 表2终端标识、用户标识和业务标识之间的对应关系 [0061] Table 2 the corresponding relationship between the terminal identifier, user identifier, and service identifier

Figure CN102870375BD00092

[0063] 其中,MEID是移动设备识别码(Mobile Equipment Identifier),ESN是电子序列号(Electronic Serial Number),IMEI 是国际移动设备识别码(International Mobile Equipment Identifier),MEID、ESN和頂EI是终端标识。 [0063] wherein, MEID is the mobile equipment identity (Mobile Equipment Identifier), ESN is an electronic serial number (Electronic Serial Number), IMEI International Mobile Equipment Identity (International Mobile Equipment Identifier), MEID, ESN and top EI is a terminal identity. IMSI是国际移动用户识别码(International Mobile Subscriber Identifier),NAI 是网络接入标识符(Network Access Identifier),TMSI 是临时移动用户识别码(Temporary Mobile Subscriber Identity),頂SI、NAI和TMSI是用户标识。 IMSI is the international mobile subscriber identity (International Mobile Subscriber Identifier), NAI Network Access Identifier (Network Access Identifier), TMSI is a temporary mobile subscriber identity (Temporary Mobile Subscriber Identity), a top SI, NAI is a user identifier and TMSI . MDN是用户移动数字编号(Mobile Digital Number),即电话号码;IP地址是网络协议(Internet Protoco 1)地址,MAC地址是媒体接入控制(Media Access Control)地址,MDN和IP/MAC地址是业务标识。 Mobile users are numbered MDN (Mobile Digital Number), i.e., the telephone number; the IP address is a network protocol (Internet Protoco 1) address, MAC address is a media access control (Media Access Control) address, MDN, and IP / MAC address of the business identity. 表2只是以CDMA系统为例进行说明的,对于其它的系统,例如GSM系统、LTE系统等,上述终端标识、用户标识和业务标识可以不同。 Table 2 only to the CDMA system as an example, for other systems, such as the GSM system, LTE system, the terminal identifier, the user identifier and the service identifier may be different.

[0064] 以上描述了确定系统侧是否允许对所述第一用户的某种业务进行故障诊断的过程。 [0064] The above described system side determines whether to allow a certain service the user first troubleshooting process. 在确定系统侧允许对所述第一用户的所述业务进行故障诊断后,还需要确定该第一用户的终端侧是否也允许对所述业务进行故障诊断。 After determining system allows the service side of the first user troubleshoot the terminal side needs to determine whether the first user also allows the service troubleshooting. 因为,只有系统侧和终端侧均允许对所述第一用户的所述业务进行故障诊断,所述通信设备才能在固定时限内对该第一用户的所述业务采取通话录音或数据抓包等故障诊断手段。 Because, only the system side and a terminal side both the first service allows the user to troubleshoot the communication device in order to take the call or data capture recording time of the fixing in the first user of the service, etc. troubleshooting tools.

[0065] 具体而言,首先确定第一用户的终端是否允许故障诊断。 [0065] Specifically, first, a first user terminal to determine whether to allow troubleshooting. 第一用户的终端可以通过在业务过程中拨打特定DTMF号码或拨打运维号码来确定启动故障诊断的过程。 The first user terminal may be determined by the fault diagnosis process starts DTMF dialing a specific number or call numbers in the business operation and maintenance process. 以下以通过第一用户的终端拨打DTMF号码为例来说明。 DTMF digits to dial the user terminal through a first example to illustrate. 在第一用户进入呼叫接通状态后,如果通信设备检测到第一用户的终端拨打了特定DTMF号码,将启动授权放音,例如"系统将在本次通话后的24小时内获得您通话的录音测试权限,确认请按1,取消请按0,否则请挂机"。 After the user enters a first call on state, if the first communication device detects that a particular user terminal DTMF dialed number, the authorization to start playback, such as "Your call will be obtained within 24 hours after the current call recording test permissions, press 1 to confirm, cancel it, press 0, otherwise hang up. " 可选地,如果系统侧对各种业务诊断权限进行了细分,则通信设备启动的授权放音中也可以包括各种业务的信息,例如通信设备启动的授权放音为"系统将在本次通话后的24小时内获得您通话的业务诊断测试权限,确认授权IX语音诊断请按1,SMS诊断请按2, DO数据诊断请按3,取消所有授权请按0,否则请挂机";或者,根据系统侧的授权列表中该第一用户的终端对各种业务的授权状态,分别播放不同的提示音,比如对仅允许对SMS业务进行故障诊断的用户终端播放"系统将在本次通话后的24小时内获得您SMS业务的诊断测试权限,确认授权请按1,取消授权请按0,否则请挂机"。 Alternatively, if the various service diagnostic system side is broken down authority, authorizing playback start communication device may also include a variety of information services, such as communications devices authorized to start playback "in the present system obtained within 24 hours after the second call service diagnostic test access your call to confirm the authorization IX voice diagnose press 1, SMS diagnostics, press 2, DO data diagnostics, press 3 to cancel all authorized press 0, otherwise hang up "; Alternatively, in accordance with the authorization status list of authorized system side of the first user terminal for various services, each playing a different tone, for example, only allow the user to troubleshoot the SMS service end play "in this system get your SMS service within 24 hours of talk diagnostic test authority to confirm the authorization, press 1, press 0 to cancel the authorization, otherwise hang up. " 应理解,授权放音的内容不限于在本文中列举的形式,运营商或设备商可以根据实际应用设计出不同的授权放音的内容。 It should be understood, licensed content playback is not limited to the herein exemplified form, operator or equipment manufacturers can design different authorization discharge sound content depending on the application.

[0066] 在通信设备放音之后,等待用户的反馈,例如第一用户通过终端上对应按键进行反馈。 [0066] After the playback communication device, waiting for user feedback, for example, a first user feedback by a corresponding key on the terminal. 通信设备在收到所述第一用户的反馈后,将获知所述第一用户的终端是否允许对相应的业务进行故障诊断(例如,参见表1的"终端授权状态"或通信设备根据各个用户的终端的反馈生成单独的终端侧授权列表)。 Communication device after receiving the first user feedback, the user is informed that the first terminal whether to permit a corresponding service troubleshooting (e.g., see Table "authorization terminal state" or the communication device 1 according to each user a feedback terminal to generate a separate list of authorized terminal side).

[0067] 在一次授权阶段完成后,如果所述第一用户的终端允许对所述业务进行故障诊断,并且系统侧也允许对所述第一用户的所述业务进行故障诊断,则所述通信设备对该第一用户的所述业务进行故障诊断。 [0067] After the completion of the initial authorization phase, if the first user terminal to allow the service fault diagnosis, and the system also allows the service side of the first user to troubleshoot the communication is the apparatus of the first user service troubleshooting.

[0068] 应理解,所述通信设备对该第一用户的所述业务进行故障诊断应具有固定的时限,例如,在固定时限(24小时)内该通信设备可以获取关于该第一用户的所述业务的数据, 但是超过所述固定时限后通信设备将删除和所述第一用户的所述业务有关数据。 [0068] It should be understood, the first communication device to the user of the service fault diagnosis should have a fixed time, for example, the communication device may acquire the user with respect to the first in a fixed time frame (24 hours) said data traffic, but the communication device over the fixed limit and the first user to delete the relevant data traffic. 此外,通信设备还支持用户随时取消故障诊断。 In addition, the communication device also allows users to cancel at any time troubleshooting.

[0069] 具体而言,运营商系统管理员可以首先配置系统侧的授权列表,例如表1。 [0069] Specifically, the operator system administrator can configure the first system-side authorization list, for example, Table 1. 当第一用户拨打语音呼叫之后,通信设备可以根据该第一用户的用户标识以及表1来确定系统侧是否允许对该第一用户的语音呼叫业务进行故障诊断。 When the first user to make voice calls, the communication system side device can determine whether to allow the first user to troubleshoot the voice call service according to the user identifier of the first user, and Table 1. 如果系统侧不允许对该第一用户的语音呼叫业务进行故障诊断,则通信设备不对所述第一用户的所述语音呼叫业务进行故障诊断,第一用户的终端仍保持原有的语音呼叫业务;如果系统侧允许对该第一用户的语音呼叫业务进行故障诊断,则通信设备将继续检测该第一用户的终端是否拨打了特定的DTMF 号码。 If the system does not allow the side of the first user's voice call service fault diagnosis, not the communication device of the first user for the voice call service fault diagnosis, a first user terminal remains the original voice call service ; If the system side to allow the first user to troubleshoot the voice call service, the communication device will continue to detect whether the terminal of the first user dials a specific DTMF digit. 如果通信设备检测到该第一用户的终端未拨打特定的DTMF号码,则通信设备将不能够对所述第一用户的所述语音呼叫业务进行故障诊断,第一用户仍保持原有的语音呼叫业务;如果通信设备检测到该第一用户的终端拨打了特定的DTMF号码,则通信设备启动授权放音,然后等待第一用户的按键响应。 If the communication device detects the first user terminal does not dial a specific DTMF digit, the communication device will not be able to troubleshoot the first user of the voice call service, the first user remains the original voice call service; If the communication device detects a first user terminal dials a specific DTMF digit, the communication apparatus starts the playback authorization, and then wait for the first user in response to a key. 直到通信设备确定该第一用户允许对所述第一用户的所述语音呼叫业务进行故障诊断,然后通信设备将可以在授权时限内对第一用户的终端启动故障诊断。 Until it is determined that the communication device allows a first user to the first user for the voice call service fault diagnosis, then the communication device may initiate troubleshooting of the first user terminal within the limit authorized. 可选地,通信设备还可以将该第一用户的终端是否允许对所述语音呼叫业务进行故障诊断的状态保存在终端侧授权列表中或保存在系统侧的授权列表的终端授权状态栏中。 Alternatively, the communication device may allow a first user terminal whether the status of the voice call service troubleshooting stored in the terminal side or the authorized list stored in the list of authorized terminal side of the authorization system status bar.

[0070] 以上的故障诊断的流程是针对那些其法律禁止采用通话录音或数据抓包等方式进行故障诊断的国家而言。 For countries troubleshooting process fault diagnosis [0070] above is to prohibit the use of call recording or data capture for those whose legal and other means. 对于那些其法律允许采用通话录音或数据抓包等方式进行故障诊断的国家以及运营商默认对系统服务的所有用户(例如,包括第一用户)的故障诊断进行授权,无需确定系统侧是否允许对所述第一用户的业务进行故障诊断,而可以直接确定所述第一用户的终端是否允许对所述业务进行故障诊断。 For those whose law allows the use of call recording or other means of data capture for troubleshooting and operator of the national system default for all users of the service (for example, a first user) fault diagnosis authorize, without determining whether to allow the system side the first troubleshooting service user, and can be directly determined whether the first user terminal to the service to allow troubleshooting.

[0071] 例如,第一用户拨打语音呼叫进入通话状态,然后通信设备检测第一用户的终端是否启动了故障诊断的流程,例如第一用户可以通过特定的DTMF号码来启动故障诊断的流程。 [0071] For example, the first user dials into the voice call conversation state, then the communication device detects a first user terminal whether to activate the troubleshooting process, for example, a first user may start the troubleshooting process by a specific DTMF digit. 如果通信设备检测到该第一用户的终端未拨打特定的DTMF号码,则所述通信设备不对所述第一用户的语音呼叫业务进行故障诊断,第一用户仍保持原有的语音呼叫业务;如果通信设备检测到该第一用户的终端拨打了特定的DTMF号码,则通信设备启动授权放音, 然后等待第一用户的按键响应,如果第一用户按下了正确的按键,则通信设备确定所述第一用户的终端允许对所述语音呼叫业务进行故障诊断,之后(例如,在运维人员发起故障诊断流程时)所述通信设备对所述第一用户的所述语音呼叫业务进行故障诊断。 If the communication device detects the first user terminal is not specific DTMF dialed number, not the communication device of the first user voice call service troubleshooting, a first user remains the original voice call service; if a first communication device detects the user's terminal specific DTMF digit dialed, the communication apparatus starts the playback authorization, then wait for a first response to the user's key, if a first user has pressed the right button, the communication device determines allowing said first user terminal of the voice call service troubleshooting, after (e.g., when the operation and maintenance personnel to initiate troubleshooting process) according to the first communication device the user voice call service troubleshooting . 通信设备将可以在授权时限内对第一用户的所述语音呼叫业务进行故障诊断。 The communication device may be a first user troubleshoot the voice call service in the authorization time. 进一步地,通信设备还可以将该第一用户的终端是否允许对所述语音呼叫业务进行故障诊断的状态保存在终端侧授权列表中或保存在系统侧的授权列表的终端授权状态栏中。 Further, the communication device may allow a first user terminal whether the status of the voice call service troubleshooting authorization list stored in the terminal side or terminal authorization list stored on the system side of the authorization status bar.

[0072] 以上两种授权流程均可认为是一次授权阶段。 [0072] more than two licensing process can be considered a delegation. 在一次授权阶段完成后,通信设备可以确定系统侧和某一用户的终端是否都允许对该用户的业务进行故障诊断,如果是的话,则通信设备可以对该用户的业务进行故障诊断。 After an authorization phase is completed, the system side communication apparatus may determine whether the terminal user and a troubleshooting allow the user service, and if so, the communication device the user can troubleshoot service.

[0073] 如上所述,第一用户可以通过终端拨打DTMF号码来启动故障诊断的流程。 [0073] As described above, a first user may initiate the process of fault diagnosis DTMF digit dialed by the terminal. 但是, 如果DTMF业务发生故障,第一用户将无法通过终端拨打DTMF号码来启动故障诊断的流程, 因此需要考虑使用其他方式来启动故障诊断的流程,以便对该DTMF业务的故障进行诊断。 However, if DTMF business fails, the first user will not be able to dial DTMF numbers through the terminal to start the process of troubleshooting, it is necessary to consider other ways to start the process of troubleshooting to diagnose the fault DTMF business. 在这种情况下,第一用户可以拨打特定运维号码,通信设备确定系统侧是否允许对该第一用户的DTMF业务进行故障检测,例如参见表1所示,可以先根据第一用户的用户标识(例如頂SI)查找到该第一用户对应的DTMF业务,然后确定该DTMF业务所对应的系统授权状态。 In this case, a first user may dial a specific number of operation and maintenance, the system side communication apparatus determines whether to allow the first user traffic DTMF fault detection, as shown in Table 1, according to the first user can first user identification (e.g., top SI) to find the first user corresponding to the DTMF service, then the system is determined by the DTMF authorization status corresponding to the service. 如果是"允许",则说明系统侧允许对该第一用户的DTMF业务进行故障诊断。 If it is "permitted", then the system side to allow the first user to troubleshoot the DTMF service. 如果是"不允许",则说明系统侧不允许对该第一用户的DTMF业务进行故障诊断。 If it is "not permitted", then the system-side does not allow the first user to troubleshoot the DTMF service. 通信设备确定系统侧允许对该第一用户的DTMF业务进行故障诊断后,通信设备直接对所述第一用户的终端进行授权放音,例如"您已进入终端故障诊断模式,系统将在本次通话后的24小时内获得该终端与其他授权终端的DTMF报文监测权限,到期后自动终止您的授权。同意请保持呼叫15 秒,系统将提示后自动挂机,否则请立即挂机"。 After allowing the system side communication apparatus determines the first troubleshooting DTMF service user, the first communication device to direct the user to authorize playback terminal, such as "You have entered the terminal failure diagnosis mode, the system will present obtained the authorization terminal and other terminals within 24 hours of talk DTMF packet monitoring authority, after the expiration of the automatic termination of your license. agreed to keep the call 15 seconds, the system will automatically hang up when prompted, otherwise please hang up now. " 然后,通信设备将检测第一用户是否在15 秒内挂机,如果是,则说明第一用户的终端不允许对所述DTMF业务的故障进行诊断,伴随着挂机,本次呼叫结束。 Then, the first communication device detects whether the user hangs up within 15 seconds, if so, then the first user terminal does not allow the fault diagnosis of the DTMF service, accompanied hook, the end of this call. 如果第一用户在15秒内没有挂机,则通信设备将可以在授权时限内对第一用户的DTMF业务进行故障诊断。 If the first user does not hang up within 15 seconds, the communication device will be able to troubleshoot the first user in DTMF authorization service time.

[0074] 综上所述,终端侧向所述通信设备反馈允许对所述第一用户的业务进行故障诊断的方式包括:在通话中拨打特殊的DTMF号码、或者拨打特定运维号码、或者保持呼叫等。 [0074] As described above, the terminal side communication apparatus feedback manner that allows the first user to troubleshoot service includes: a call in a special dialing DTMF digit, or dials a specific number of operation and maintenance, or maintained calls.

[0075] 以上内容说明了通信设备需要确定系统侧允许对第一用户的业务进行故障诊断和/或所述第一用户的终端也允许对所述业务进行诊断后,通信设备才能对所述第一用户的业务进行故障诊断。 [0075] The above described system is determined by the communication device allows a first side of a first user service user terminal and / or the fault diagnosis of the service also allows the diagnosis, to the second communication device a user service troubleshooting.

[0076] 在业务操作涉及两个以上的用户时,系统在进行诊断时,必须判断业务涉及的各个用户的终端是否都允许对所述业务进行故障诊断,只有系统侧和多个用户的终端都允许对所述业务进行故障诊断,通信设备方可对所述业务进行故障诊断。 [0076] When service operation involves more than two users, when the system is making a diagnosis, the user must determine whether each terminal is involved in the service are allowed to perform fault diagnosis, only the system side and a plurality of user terminals allowing the service fault diagnosis, the communication device before the traffic troubleshooting. 例如,假设某个业务中涉及第一用户和第二用户,如果对于第一用户的业务,系统侧和第一用户的终端侧均允许对所述业务进行故障诊断,而对于第二用户的所述业务,系统侧允许对所述第二用户的所述业务进行故障诊断,但是没有获得第二用户的终端侧的允许,在此种情况下,通信设备可以直接对第二用户的终端进行授权放音,如果第二用户的终端通过按键反馈或保持呼叫一段时间的方式来允许对所述业务进行诊断,则所述通信设备可以开始对所述第一用户和第二用户共同涉及的业务进行故障诊断。 For example, suppose a business involved in the first and second users, the first user if the service, the system side and a terminal side of the first user allows both the service fault diagnosis, and for the second user said service, the system allows the service side of the second user troubleshooting, but is not approved second user terminal side, in this case, the communication device of the second user terminal may be authorized to directly playback, if the second user terminal through the key feedback mode or call holding period of time to allow the diagnostic service, the communication device may start the service to the first user and the second user will be directed to a common Troubleshooting.

[0077] 具体而言,运营商系统管理员可以在通信设备中配置系统侧的授权列表,例如表1。 [0077] Specifically, the system administrator can configure the operator authorization list in the system side communication apparatus, such as Table 1. 当主叫用户拨打语音呼叫之后,假设通信设备要对该用户的此次语音呼叫业务进行故障诊断,如果通信设备确认系统侧和该主叫用户的终端均允许对此次语音呼叫业务进行故障诊断,那么通信设备就可以依据表2以及主叫用户的用户标识和业务标识来确定被叫用户的用户标识,之后确定系统侧和被叫用户的终端是否也允许对所述被叫用户的此次语音呼叫业务进行故障诊断。 When the caller dials a voice call, the communication device is assumed to be the user troubleshoot the voice call service, if the system side communication apparatus and the confirmation of the calling user terminal to allow both the voice call service troubleshooting , then the communication device can be determined based on the called user's user ID table 2, and the user ID and caller identification service, and after determining whether the called user side of the system also allows the terminal to the called user voice call service for troubleshooting. 如果系统侧不允许对此被叫用户的语音呼叫业务进行故障诊断,则通信设备不对此次语音呼叫业务进行故障诊断,主叫用户与被叫用户继续保持原有的语音呼叫业务;如果系统侧和该被叫用户的终端均允许对此被叫用户的语音呼叫业务进行故障诊断,则通信设备将在授权时限内对所述主叫用户与所述被叫用户之间的语音呼叫业务进行故障诊断;如果系统侧允许对此被叫用户的语音呼叫进行故障诊断,但是被叫用户的终端不允许对语音呼叫业务进行故障诊断,则通信设备可以主动向所述被叫用户的终端发送授权请求,以请求所述被叫用户的终端允许对所述语音呼叫业务进行故障诊断,或者通过主叫用户来触发所述通信设备向所述被叫用户的终端发送授权请求,以请求所述被叫用户的终端允许对所述语音呼叫业务进行故障诊断。 If the system does not allow to the called user side voice call service fault diagnosis, the communication device does the voice call service troubleshooting calling user and the called user to maintain the existing service voice call; if the system side and the called user terminal of the called user are allowed for this voice call service fault diagnosis, the failure of the communication device will be a voice call traffic between the calling user and the called user in the authorized time diagnostic; this allows the system side if the called user's voice call troubleshooting, but does not allow the called user terminal troubleshooting voice call service, the communication device can actively send an authorization request to the called user terminal to request the called user's terminal allowing the voice call service troubleshooting, or to trigger sending an authorization to said communication apparatus of the called user by the calling user terminal requests to request the called the user's terminal allowing the voice call service troubleshooting.

[0078] 以下将以两个用户为例进行说明,可理解,当通话业务存在两个以上的用户时,也可以参照以下的故障诊断流程。 [0078] The following two users will be described as an example, it is understood, when there are more than two users call service, can refer to the following troubleshooting process.

[0079] 首先,终端用户发起正常的语音业务呼叫,于是通信设备进入正常的语音业务处理流程。 [0079] First, the end user initiating a normal voice call, then the voice communication device enters a normal business processes. 系统需要对此次语音呼叫业务进行故障诊断时,通信设备可以根据此语音业务的标识以及表2查找到主叫用户(为了方便描述,在本发明实施例中将该主叫用户称作"第一用户")的用户标识(例如,IMSI)和被叫用户(为了方便描述,在本发明实施例中将该被叫用户称作"第二用户")的用户标识(例如,頂SI ),并确定系统侧以及第一用户的终端和第二用户的终端是否均允许对此次语音业务进行故障诊断。 When the system needs to troubleshoot the voice call service, the communication device can look up this voice service according to the identifier of the calling user and Table 2 (for convenience of description, the embodiment of the present invention, the caller referred embodiment "of a user ") a user identification (e.g., the IMSI) and the called user (for convenience of description, the embodiment of the present invention called user is referred to the" second user ") a user identification (e.g., the top of the SI), and a first determination system and a user side terminal and the second user terminal is allowed for both the voice service troubleshooting. 如果系统侧以及第一用户的终端和第二用户的终端均允许对此次语音业务进行故障诊断,则所述通信设备对此次语音通话业务进行故障诊断;否则,通信设备将不会对此次语音通话业务进行故障诊断,而维持两者之间的正常呼叫。 If the user system side and a first terminal and a second user terminal to allow both the voice service troubleshooting, then the failure diagnosis communication device of the service voice call; otherwise, this communication apparatus will not voice call service to troubleshoot, and maintain the normal call between the two. 进一步地,如果通信设备确定 Further, if the communication device is determined

[0080] 系统侧允许对第一用户和第二用户的此次语音业务进行故障诊断,第一用户的终端也允许对此次语音业务进行故障诊断,但是第二用户的终端不允许对此次语音业务进行故障诊断,则通信设备可以向所述第二用户发送授权请求,以请求所述第二用户允许对此次语音业务进行故障诊断。 [0080] The system allows the side of the first and second users of the voice service troubleshooting, a first user terminal also allows for troubleshooting the voice service, but the second user terminal does not allow the troubleshooting voice service, the communication device may send an authorization request to the second user, the second user to request voice service allows the fault diagnosis. 例如,通信设备可以对第二用户进行授权放音:"您本次通话将被录音,同意请保持,否则请挂机"。 For example, the communication device may authorize playback of the second User: "Your current call will be recorded and agreed to keep Otherwise, please hang up." 如果第二用户按照授权放音的提示对本次通话进行了保持,则说明第二用户允许对本次业务进行故障诊断。 If the second user for this call has been maintained in accordance with prompts to authorize playback, and then the second allows users to troubleshoot this business. 否则,如果第二用户执行挂机操作, 则说明第二用户不允许对本次业务进行故障诊断,在此种情况下,通信设备就不会启动故障诊断了。 Otherwise, if the second user hook operation is performed, then the second user is not allowed to troubleshoot this business, in this case, the communication device can not start the fault diagnosis.

[0081] 以上是以通信设备主动向所述第二用户发送授权请求为例进行说明的。 [0081] The above is the communication device sends the user authorization request to the second example for description. 在实际应用中,所述通信设备也可以收到第一用户的触发后才向所述第二用户发送授权请求的。 In a practical application, the communication device may also receive the trigger after the first user's authorization request sent to the second user. 例如,第一用户在电话接通后,按特定DTMF号码,触发所述通信设备向第二用户进行进行授权放音,以请求所述第二用户允许对此次语音业务进行故障诊断。 For example, a first user after the phone is turned on, a specific DTMF digit, the communication device is triggered playback authorization to the second user, the second user to request voice service allows the fault diagnosis.

[0082] 综上所述,通信设备在对某种业务进行故障诊断之前,首先要确定系统侧以及该业务涉及的用户的终端是否都允许对该业务进行故障诊断,若系统侧以及该业务涉及的用户的终端都允许对该业务进行故障诊断,则所述通信设备可通过数据抓包或录音等手段对所述业务进行故障诊断。 [0082] In summary, the communication device prior to a certain service fault diagnosis, the system first determines whether the user terminal side, and the service according to the traffic allows fault diagnosis, if the system relates to the service side and user terminals allow the traffic for troubleshooting, then the communication device may capture or record data by means of the service fault diagnosis. 当该业务涉及多个用户时,如果只有某个或某几个用户的终端不允许对所述业务进行故障诊断,则所述通信设备可以向该某个或某几个用户的终端发送授权请求,以请求该某个或某几个用户的终端允许对所述语音呼叫业务进行故障诊断。 When the service involves a plurality of users, if only one or a few of the user terminal does not allow troubleshooting service, the communication device may transmit the authorization request to one or several user terminals to request that one or several of the user's terminal allowing the voice call service troubleshooting. 也就是,在每个业务中,通信设备均需要判断业务涉及的各个用户的终端是否都允许对所述业务进行故障诊断。 That is, each service, the communication device are required for each user terminal determines whether traffic directed to said service are allowed to perform failure diagnosis. 如果是,则所述通信设备对所述业务执行故障诊断;如果否,则所述通信设备不对所述业务执行故障诊断,或者所述通信设备向不允许进行故障诊断的用户的终端发送授权请求,以请求允许对所述业务进行故障诊断。 If so, the communications device performs failure diagnosis of said service; if not, then the failure diagnosis communication device does not perform the service, or the communications device sends an authorization request to the user terminal does not allow troubleshooting to allow a request for the service troubleshooting.

[0083] 应理解,通信设备可继续保留现有的对单个用户的业务进行故障诊断功能,例如设置语音(SET VOICE)、设置抓包(SET CAPPACKS)、系统探测器(SE,System Explorer)单用户跟踪等,所述通信设备还可以保留本地维护终端(LMT,Local Maintenance Terminal)信令跟踪)接口,并可以对系统侧的授权列表进行修改。 [0083] It should be understood, the communication device can continue to retain the existing single user service troubleshooting functions, such as setting a voice (SET VOICE), arranged capture (SET CAPPACKS), detector systems (SE, System Explorer) Single tracking a user, the communication device may also retain a local maintenance terminal (LMT, local maintenance terminal) tracking signaling) interface, and modifications may be made to the list of authorized system side.

[0084] 应理解,上述通信设备对业务的故障诊断可以在本次业务进行的过程中执行,亦可以在下次业务进行的过程中执行。 [0084] It should be understood, fault diagnosis apparatus of the communication service may be performed in the course of this service performed, the process also may be executed in the next business conducted. 例如,在确定业务涉及的各个用户的终端以及系统侧都允许对所述业务进行故障诊断后,通信设备可以选择在如下两种方式对所述业务进行故障诊断:其一,从下次业务开始执行相应的故障诊断流程;或者,其二,本次业务中即时开始相应的故障诊断流程。 For example, after determining that the terminal of each user and the system side services according to the service are allowed to troubleshoot the communication device may select the fault diagnosis operations in the following two ways: First, starting from the next business perform the appropriate troubleshooting process; or, secondly, to start this business in the instant corresponding troubleshooting flowchart.

[0085] 在另一故障诊断方式中,可以在业务未发起时预先配置诊断触发条件,如果满足所述的诊断触发条件,并且所述通信设备确定业务涉及的各个用户的终端以及系统侧都允许对所述业务进行故障诊断,则所述通信设备立即开始对本次业务进行故障诊断。 [0085] In another embodiment of the fault diagnosis, the diagnosis may be preconfigured when the service triggering condition is not initiated if the trigger condition satisfies the diagnosis, determining that the terminal device and the communication system side, and each user is involved are allowed the troubleshooting service, then the communication device for the business immediately start to troubleshoot. 例如,预先设置的诊断触发条件为:用户拨打特定的DTMF号码,通信设备发现某个用户在执行语音业务的过程中拨打了DTMF号码,并且确定该语音业务涉及的各个用户的终端以及系统侧都允许对所述业务进行故障诊断,则所述通信设备可以立即开始对本次语音业务进行故障诊断。 For example, the diagnosis of pre-set trigger condition is: the user dials a specific DTMF digit, the user communication device finds a DTMF digits dialed during the execution of the voice service, and determines the terminal side and each system user of the voice traffic are directed allowing the service fault diagnosis, then the communication device can start up the voice service troubleshooting immediately.

[0086] 由此可见,本发明实施例的故障诊断方法需要获得用户终端的允许或者用户终端和系统测的双方允许才能执行,由此,保障了故障诊断在一个安全的环境中进行,其更合乎安全法律法规。 [0086] Thus, the fault diagnosis method of an embodiment of the present invention requires the user to obtain a user terminal or both terminals and allows the system allows to perform measurements, thereby, protect the failure diagnosis performed in a secure environment, which is more in line with safety laws and regulations.

[0087] 下面将结合图2和图3描述根据本发明实施例的故障诊断的装置。 [0087] will be described in conjunction with FIG. 3 and FIG fault diagnosis apparatus according to embodiment 2 of the present invention.

[0088] 在图2中,故障诊断的装置20包括第一确定单元21和诊断单元22。 [0088] In FIG. 2, the apparatus 20 comprises a fault diagnosis unit 21 and a first determination unit 22 diagnostic. 这里,故障诊断的装置20诊断的业务涉及至少一个用户。 Here, 20 diagnosis of a failure diagnosis apparatus involving at least one service user.

[0089] 其中,第一确定单元21用于确定每个用户的终端是否允许对所述业务进行故障诊断。 [0089] wherein the first determination unit 21 for determining whether to allow each user terminal to the service fault diagnosis. 诊断单元22用于在所述第一确定单元21确定所述每个用户的终端都允许对该业务进行故障诊断后对所述业务进行故障诊断。 Diagnostic unit 22 for after the first determination unit 21 determines for each of the user terminals allow the traffic to troubleshoot the fault diagnosis service.

[0090] 此外,如图3所示的另一实施例中,故障诊断的装置30装置还可以包括第二确定单元23,用于在所述诊断单元22对所述业务进行故障诊断之前,确定系统侧允许对所述业务进行故障诊断。 [0090] Further, another embodiment shown in FIG. 3 embodiment, the failure diagnosis device 30 may further comprise a second means determining unit 23, the diagnosis unit prior to the 22 pairs of service troubleshooting, determined the system allows the service side troubleshooting. 所述诊断单元22在所述第一确定单元21确定所述每个用户的终端都允许对该业务进行故障诊断,并且所述第二确定单元23确定系统侧允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 After the diagnostic unit 22 determines for each of the user terminals allows the service troubleshooting in the first determination unit 21, and the second determination unit 23 determines to allow the system side service troubleshooting , the service troubleshooting.

[0091] 可选地,第二确定单元23用于通过系统侧的授权列表确定所述系统侧允许对所述每个用户的所述业务进行故障诊断,所述系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 [0091] Alternatively, the second determination unit 23 for determining the system-side service allows the user of the fault diagnosis of each authorization list through the system side, the system-side authorization list includes at least each user's identity, and the service side of the system for each user whether to allow troubleshooting information to the user of each service.

[0092] 可选地,第一确定单元21用于通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的。 [0092] Alternatively, the first determination unit 21 is fed back through the terminal information for each user terminal determines that the user is allowed to perform the service fault diagnosis.

[0093] 其中,所述第一确定单元具体用于:如果所述每个用户的终端拨打特定的双音多频DTMF号码,或者所述每个用户的终端拨打特定的运维号码,或者所述每个用户的终端保持呼叫达到指定时长,则确定所述每个用户的终端允许对所述业务进行故障诊断。 [0093] wherein the first determination unit is configured to: if the user's terminal for each particular dialed DTMF DTMF digit, or a terminal of each user dials a specific number of operation and maintenance, or the each of said long terminal user holding the specified call, determining that the user terminal allows each of the service fault diagnosis.

[0094] 可选地,故障诊断的装置30还可以包括发送单元24,用于如果任意一个用户的终端不允许对所述业务进行故障诊断,则向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断。 [0094] Alternatively, the failure diagnosis device 30 may further include a transmission unit 24, for any one user terminal if the service does not allow troubleshooting, then to any one of the user terminal transmits an authorization request, the service request to allow troubleshooting. 这样,诊断单元22用于在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 Thus, in a diagnostic unit 22 for determining any one of said terminal of the user after the service allows fault diagnosis, the service troubleshooting.

[0095] 可选地,诊断单元22用于在本次业务进行中对所述业务进行故障诊断;或者在下次业务进行中对所述业务进行故障诊断。 [0095] Alternatively, the diagnostic unit 22 for performing failure diagnosis of said service in progress for the business; troubleshoot or service the next service in progress.

[0096] 由此可见,本发明实施例的故障诊断的装置通过获得用户终端的允许或者或者用户终端和系统测的双方允许,保障了故障诊断在一个安全的环境中进行,其更合乎安全法律法规。 [0096] Thus, embodiments of the fault diagnosis apparatus of the present invention is obtained by allowing a user terminal or a user terminal, or both, and the system allows the measurement, protection fault diagnosis in a secure environment, it is more desirable safety laws regulations.

[0097] 另外,本发明的实施例还提供了另外一种故障诊断的装置,该装置40中包括存储器41和处理器42,该存储器41用于存储实现上述方法实施例中各步骤的代码,所述处理器42用于处理所述存储器41中存储的代码。 [0097] Further, embodiments of the present invention also provides another means of fault diagnosis, the apparatus 40 includes a memory 41 and a processor 42, a memory 41 for the code in the memory of the steps implementing the above method embodiments, the processor 42 for processing codes stored in the memory 41.

[0098] 本领域普通技术人员可以意识到,结合本文中所公开的实施例描述的各示例的单元及算法步骤,能够以电子硬件、或者计算机软件和电子硬件的结合来实现。 [0098] Those of ordinary skill in the art can appreciate that various units and algorithm steps described in the exemplary embodiments disclosed herein, can be combined with electronic hardware, computer software and electronic hardware, or be implemented. 这些功能究竟以硬件还是软件方式来执行,取决于技术方案的特定应用和设计约束条件。 Whether these functions are performed by hardware or software depends upon the particular application and design constraints of the technical solutions. 专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能,但是这种实现不应认为超出本发明的范围。 Professional technical staff may use different methods for each specific application to implement the described functionality, but such implementation should not be considered outside the scope of the present invention.

[0099] 所属领域的技术人员可以清楚地了解到,为描述的方便和简洁,上述描述的系统、 装置和单元的具体工作过程,可以参考前述方法实施例中的对应过程,在此不再赘述。 [0099] Those skilled in the art may clearly understand that, for convenience and brevity of description, specific working process of the foregoing system, apparatus, and unit may refer to the corresponding process in the foregoing method embodiments, not described herein again .

[0100] 在本申请所提供的几个实施例中,应该理解到,所揭露的系统、装置和方法,可以通过其它的方式实现。 [0100] In several embodiments provided herein present embodiment, it should be understood that the system, apparatus and method disclosed may be implemented in other manners. 例如,以上所描述的装置实施例仅仅是示意性的,例如,所述单元的划分,仅仅为一种逻辑功能划分,实际实现时可以有另外的划分方式,例如多个单元或组件可以结合或者可以集成到另一个系统,或一些特征可以忽略,或不执行。 For example, the described apparatus embodiments are merely illustrative of, for example, the unit division is merely logical function division, there may be other division in actual implementation, for example, a plurality of units or components may be combined or It can be integrated into another system, or some features may be ignored or not performed. 另一点,所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口,装置或单元的间接耦合或通信连接,可以是电性,机械或其它的形式。 Another point, displayed or coupling or direct coupling or communication between interconnected in question may be through some interface, device, or indirect coupling or communication connection unit, may be electrical, mechanical, or other forms.

[0101] 所述作为分离部件说明的单元可以是或者也可以不是物理上分开的,作为单元显示的部件可以是或者也可以不是物理单元,即可以位于一个地方,或者也可以分布到多个网络单元上。 [0101] The unit described as separate components may be or may not be physically separate, parts displayed as units may be or may not be physical units, i.e. may be located in one place, or may be distributed to a plurality of networks unit. 可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。 You can select some or all of the units according to actual needs to achieve the object of the solutions of the embodiments.

[0102] 另外,在本发明各个实施例中的各功能单元可以集成在一个处理单元中,也可以是各个单元单独物理存在,也可以两个或两个以上单元集成在一个单元中。 [0102] Additionally, functional units may be integrated in various embodiments of the present invention in a processing unit, separate units may be physically present, may be two or more units are integrated into one unit.

[0103] 所述功能如果以软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在一个计算机可读取存储介质中。 [0103] If the function is implemented as a separate product sold or used in the form of a software functional unit may be stored in a computer-readable storage medium. 基于这样的理解,本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质中,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行本发明各个实施例所述方法的全部或部分步骤。 Based on such understanding, the technical solutions of the present invention per se or contributing to the prior art or part of the technical solutions may be embodied in a software product, which computer software product is stored in a storage medium, comprising several instructions that enable a computer device (may be a personal computer, a server, or network device) to perform all or part of the steps of the methods of the various embodiments of the present invention. 而前述的存储介质包括:U盘、移动硬盘、只读存储器(ROM,Read-Only Memory)、随机存取存储器(RAM,Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。 The storage medium includes: U disk, mobile hard disk, a read-only memory (ROM, Read-Only Memory), a random access various memories (RAM, Random Access Memory), a magnetic disk, or an optical medium can store program codes .

[0104] 以上所述,仅为本发明的具体实施方式,但本发明的保护范围并不局限于此,任何熟悉本技术领域的技术人员在本发明揭露的技术范围内,可轻易想到变化或替换,都应涵盖在本发明的保护范围之内。 [0104] The above are only specific embodiments of the present invention, but the scope of the present invention is not limited thereto, any skilled in the art in the art within the technical scope of the present invention is disclosed, variations may readily occur or Alternatively, it shall fall within the protection scope of the present invention. 因此,本发明的保护范围应所述以权利要求的保护范围为准。 Accordingly, the scope of the present invention should be in the scope of the claims and their equivalents.

Claims (13)

1. 一种故障诊断的方法,其特征在于,所述方法中的业务涉及至少一个用户,该方法包括: 通信设备确定每个用户的终端是否允许对所述业务进行故障诊断,其中所述通信设备设置在核心网或者接入网;并且确定系统侧允许对所述业务进行故障诊断; 如果每个用户的终端都允许对该业务进行故障诊断,并且系统侧也允许对所述业务进行故障诊断,则所述通信设备通过抓包或录音对所述业务进行故障诊断。 A method for fault diagnosis, wherein the method involves at least one service user, the method comprising: a communication terminal device of each user determines whether to allow the service fault diagnosis, wherein said communication the device is provided in the core network or access network; side of the system and allows determining the fault diagnosis service; if each user terminal allows the traffic for troubleshooting, and the system also allows the service side Troubleshooting , then the failure diagnosis communication device of the service by the packet capture or recording.
2. 根据权利要求1所述的方法,其特征在于,所述确定系统侧允许对所述每个用户的所述业务进行故障诊断包括: 通过系统侧的授权列表确定系统侧允许对所述每个用户的所述业务进行故障诊断,所述系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 2. The method according to claim 1, wherein said determining system allows the service side of the fault diagnosis is performed for each user comprising: determining a list of authorized system side by side system allows each of the the service user troubleshoot the system-side authorization list includes at least the identity of each user, and the service side of the system for each user whether to allow troubleshooting information to the user of each service.
3. 根据权利要求1或2所述的方法,其特征在于,所述确定每个用户的终端是否允许对所述业务进行故障诊断包括: 通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的。 3. The method of claim 1 or 2, wherein the determining whether to allow each user terminal to the service fault diagnosis comprising: a feedback information of each user by determining the user terminal the terminal is to allow the service fault diagnosis.
4. 根据权利要求3所述的方法,其特征在于,所述通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的包括: 如果所述每个用户的终端拨打特定的双音多频DTMF号码,或者所述每个用户的终端拨打特定的运维号码,或者所述每个用户的终端保持呼叫达到指定时长,则确定所述每个用户的终端允许对所述业务进行故障诊断。 4. The method according to claim 3, wherein the terminal of each user through the feedback information to determine the user's terminal is to allow the service fault diagnosis comprising: if each of the the terminal user dials a specific DTMF DTMF digit, or a terminal of each user dials a specific number of operation and maintenance, or the length of each user terminal holding the specified call, determining that the user of each terminal allows the service troubleshooting.
5. 根据权利要求1所述的方法,其特征在于,所述方法进一步包括: 如果任意一个用户的终端不允许对所述业务进行故障诊断,则不对所述业务进行故障诊断。 5. The method according to claim 1, characterized in that, said method further comprising: if a user terminal does not allow any of the troubleshooting service, not the service troubleshooting.
6. 根据权利要求1所述的方法,其特征在于,所述方法进一步包括: 如果任意一个用户的终端不允许对所述业务进行故障诊断,则向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断; 在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 6. The method according to claim 1, characterized in that, said method further comprising: if a user terminal does not allow any of the troubleshooting service, to the user terminal to any one of the send authorization requests, allowing the service to request fault diagnosis; after determining that a user of said terminal to said service allowing any fault diagnosis, fault diagnosis of the service.
7. 根据权利要求1所述的方法,其特征在于,所述对所述业务进行故障诊断包括: 在本次业务进行中对所述业务进行故障诊断;或者在下次业务进行中对所述业务进行故障诊断。 7. The method according to claim 1, wherein said fault diagnosis comprising the service: the fault diagnosis operations performed in this service; and the service or services in the next progress troubleshooting.
8. -种故障诊断的装置,其特征在于,所述装置诊断的业务涉及至少一个用户,包括: 第一确定单元,用于确定每个用户的终端是否允许对所述业务进行故障诊断; 第二确定单元,用于确定系统侧允许对所述业务进行故障诊断; 诊断单元,用于在所述第一确定单元确定所述每个用户的终端都允许对该业务进行故障诊断,并且所述第二确定单元确定系统侧允许对所述业务进行故障诊断后,通过抓包或录音对所述业务进行故障诊断。 8. - fault diagnosis species, wherein said means for diagnosing at least one user is involved, comprising: a first determining unit for determining whether to allow each user terminal to the service fault diagnosis; the first two determination unit, for determining a system side service allows the fault diagnosis; diagnosis unit for determining for each of said user terminals in said first determining means allow the traffic for troubleshooting, and the second determining unit determines to allow the system side of the service fault diagnosis, fault diagnosis service by the capture or recording.
9. 根据权利要求8所述的装置,其特征在于,所述第二确定单元具体用于: 通过系统侧的授权列表确定所述系统侧允许对所述每个用户的所述业务进行故障诊断,所述系统侧的授权列表中至少包括每个用户的标识,每个用户的业务以及系统侧是否允许对该用户的每种业务进行故障诊断的信息。 9. The apparatus according to claim 8, wherein said second determination unit is configured to: determine the system side for allowing the service to the user for each authorization list through the fault diagnosis system side , the system-side authorization list including at least the identity of each user, and the service side of the system for each user whether to allow troubleshooting information to the user of each service.
10. 根据权利要求8或9所述的装置,其特征在于,所述第一确定单元具体用于: 通过每个用户的终端反馈的信息来确定所述用户的终端是允许对所述业务进行故障诊断的。 10. The apparatus of claim 8 or claim 9, wherein said first determining unit is configured: to determine whether the user terminal is to allow the service information of each user through the feedback terminal fault diagnosis.
11. 根据权利要求10所述的装置,其特征在于,所述第一确定单元具体用于: 如果所述每个用户的终端拨打特定的双音多频DTMF号码,或者所述每个用户的终端拨打特定的运维号码,或者所述每个用户的终端保持呼叫达到指定时长,则确定所述每个用户的终端允许对所述业务进行故障诊断。 11. The apparatus according to claim 10, wherein said first determining unit is specifically configured to: if the user's terminal for each particular dialed DTMF DTMF digit, or each of the user long terminal dials a specific number of operation and maintenance, or for each user of the held call reaches the specified terminal, the terminal of each user is allowed to determine the service troubleshooting.
12. 根据权利要求8所述的装置,其特征在于,还包括: 发送单元,用于如果任意一个用户的终端不允许对所述业务进行故障诊断,则向所述任意一个用户的终端发送授权请求,以请求允许对所述业务进行故障诊断; 所述诊断单元用于: 在确定所述任意一个用户的终端允许对所述业务进行故障诊断后,对所述业务进行故障诊断。 12. The apparatus according to claim 8, characterized in that, further comprising: transmitting means for, if a user terminal does not allow any of the troubleshooting service, to the user of the any one terminal sending an authorization request to the service request permission fault diagnosis; the diagnostic unit is configured to: after determining that a user of said terminal to said service allowing any fault diagnosis, fault diagnosis of the service.
13. 根据权利要求8所述的装置,其特征在于,所述诊断单元具体用于: 在本次业务进行中对所述业务进行故障诊断;或者在下次业务进行中对所述业务进行故障诊断。 13. The apparatus according to claim 8, wherein the diagnostic unit is configured to: the fault diagnosis operations performed in this service; and troubleshoot or service the next service in progress .
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